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Home » Courses » Professional & Management » Sales & Customer Service Training

Sales & Customer Service

Improve conversions & customer experience: 20+ courses available

Royal College of Physicians, HR & Learning, Magda M:

"Customer Service Excellence - STL is a company we value for their knowledgeable and skilled trainers as well as the breath of solutions offered and willingness to support our business in the best possible way whilst achieving great value for money but without compromising on quality."

96,092 testimonials available

Formats

Face-to-face classroom& closed groups »

Virtual classroom delivery »

Your offices - UK & International »

Training Programs »

Courses

Featured

Customer Service Excellence

Excellent Account Management

Introduction to Successful Selling

Selling Skills (2 days)

Sales Programme

Customer Relationship Management

Sales Effectiveness

Introduction to Sales Negotiation

Advanced Sales Negotiation

Advanced Successful Selling

The Business of Hospitality

Intuitive sales Skills

Closing the Sale

Influence and Persuasion Skills

Dealing with Complaints and Aggression

Customer Care for the Receptionist

Maximising Sales on the Phone

Writing Sales Proposals

Introduction to Marketing

Communication Skills for High Pressure Teams

Sales Skills for Sales Support and Customers

Managing Customer Care

Powerful Sales Presentations

Customer Complaint Handling

Professional Receptionist Training Course

Further courses

Contact us for more information.

Developing Major Accounts

Essential Selling Skills

New Business Prospecting

Sales Manager Development

Training team

Our team provides hands-on, context-rich practical work-shops. They draw upon their considerable real world experience to deliver learning that is valuable and relevant with immediate impact/ROI.

Relaxed, focussed training venues

Courses never cancelled

Restaurant lunches & tea/coffees

Hands-on practical workshops

2 year post course support

What to expect when training

Park near Bloomsbury training venue

Local area near Limehouse training venue

Restaurant near Southwark training venue

Example meal at restaurant near Bloomsbury training venue

Example meal at restaurant near Limehouse training venue

Local area near Limehouse training venue

Sample clients & testimonials

96,092 testimonials available

Express Engineering

Joseph Chalder,
Contracts Engineer

The course was designed for a full day but was only taught in a half a day session. I believe the customer relationship management work book handed out could be condensed to suit the half a day course so everything can be covered in a shorter space of time.

Customer Relationship Management

Dinesen Floors

Mie Cecilie Madsen,
Project Manager

I would have preferred for the group to be larger in order to have different perspectives on sales from different markets. But at the same time I enjoyed doing the training with my colleague to discuss our specific product.

Introduction to Successful Selling

Bywaters

Jessica Smith,
Customer Service Advisor

Very effective workshop. I thoroughly enjoyed the hands on tasks and exercises.

Customer Service Excellence

SAUL Trustee Company

Evelyn Owusu-Nyarko,
Data Administrator

Tony was interactive and engaging, provided us with so much helpful information

Managing Customer Care

More testimonials

Excellent

Rated 4.9 out of 5 (from 2082 reviews)

Get in touch

Learning & Development Resources

Soft Skills Blog

How Quality Customer Service Can Boost Your Profits

Infographics

Customer Service - Why it Matters to Sales and How to Improve

TrustScore 4.9 / 5 2082 reviews

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