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About the Course
Dates and Venues
This course is a one-day training course structured into 16 modules.
About the Course
Headline details for Professional Telephone Skills.
Do you wonder why dealing with customers on the telephone can often generate problems that are never encountered face to face?
While telephone enquiries provide sales opportunities, one bad experience with someone on the phone may be enough reason for a customer - even a regular customer - to look elsewhere.
The telephone is your customer's lifeline to your company. Yet although it provides fast and relatively inexpensive communication, it is a medium that is impersonal -- and switchboard and other telephone staff must be able to prevent negative behaviour on both sides.
To raise the awareness of customer service on the telephone and assist delegates in providing telephone service excellence.
All staff members who use the telephone as part of their normal duties.
Delegate Feedback from our
Professional Telephone Skills course
Average Review 4.4/5 based on 50 reviews.
"I really enjoyed the course and felt as though i learnt a lot from it, i can now confidently answer the phone knowing that i can professionally deal with anyone who is on the other end." Chloe Cresswell Jul 24 2015
"I would definatly consider coming back if I wanted any more training." Rachael Lynch Jul 24 2015
"The trainer was very professional, and easy going. I felt welcome and made to feel at ease, and therefore felt I could ask any questions I felt relevant. Simon was very approachable." stanley riley Jul 3 2015
"Very good course and Simon was very helpful and given me the knowledge to help myself" Jackie Sheringham-Ford Jun 5 2015
"The trainer was a very polite lady and she made the enviroment fun and engaging" Joseph Meadows Apr 16 2015
"The lady was very nice" Mica Dixon Apr 16 2015
"Very well organised with a good tutor who explained everything and well structured course." Ben Griggs Mar 31 2015
"Very helpful and well covered course" Nick Powell Mar 31 2015
"Found this course very interesting and helpful. It was delivered very good and the presenter was fantastic. I have recommended this course to my Team Leader." Melissa Rhoades Mar 24 2015
"Each delegate on the course came out very positive and said Carol was a fantastic trainer and the totally enjoyed every minute of the training." Keely Jones Mar 5 2015
Dates and Venues for our public classes
We have a simple price model where the earlier you book, the lower the price.
NOTE : prices are per delegate and exclude VAT.
Click on 'Book now' against the class you wish to book.
Need another date or location ? Click to schedule your own class from £299.
Prices: Professional Telephone Skills
Please note : all prices exclude VAT.
Scheduled public classes[The simplest and most cost-effective option for 1, 2 or 3 delegates]
If you book in advance, Early Bird prices start at just £139
NOTE [click to show/hide]
To view scheduled dates, click the "Dates" button on the right
Training at your offices[A convenient and very cost-effective option for groups of delegates]
NOTES [click to show/hide]
Professional Telephone Skills
All Activia training courses have been created, reviewed and developed to ensure they provide up to date and constantly improving standards of content. Our training is interactive and classroom-based which maximises learning through the ability to ask questions and discuss specific issues.
Maximum class size for courses is 10 delegates, which ensures that attendees get adequate time for personal attention from the instructor. At some of our centres, the maximum class size is 12 delegates.
Note that we never cancel our scheduled classes -- even if there are only one or two delegates -- so once you have booked, your place is assured.
Private (closed) classes can be booked at our centres, subject to the same maximum class sizes, if you want to use our facilities for your training.
For training at your offices, we can deliver classes of up to 15 delegates, though with bigger class sizes you must understand that there is less time for questions from delegates, and this may affect the quality of their experience.
How to book
Note: With non-credit card bookings you must sign and return a Booking Form before we can confirm your training.
Also note: If you are a private individual you must pay by credit card at the time of booking.
The confirmation process
Note: Please allow 1 - 2 working days for your confirmation and invoice.
What happens on the day
If you are coming to our centre, dress code is smart casual. Refreshments and a free buffet lunch will be provided, but please note that, as a training company who relies on caterers, we are unable to reliably provide for differing dietary requirements, so if you are in any doubt then please bring your own. The timetable is as follows:
Note: break times can vary according to the needs of the training, and course duration for smaller class sizes can be shorter because fewer delegates have fewer questions !
For training at your offices, this itenerary can be varied by prior arrangement.
What you get
With your training course from Activia, you get a free workbook, so you can review and revise afterwards to reinforce your knowledge.
Every delegate on a Professional Telephone Skills course also gets an Activia Training Attendance Certificate.
We can provide training in Telephone Techniques at any of our ten centres UK wide, or we can come to your offices if you have groups of staff who need training, this is a particularly convenient, flexible and cost effective option.
We have been training business all over the UK since 1995 and have continually developed our philosophy of high quality, flexible and cost effective provision of training in Telephone Techniques. This means you can be confident that we have the expertise, and the experience, to give all you need with courses for Telephone Techniques.