About the course: Exceptional Customer ServiceDo you recognise that customer care is the key to successful, profitable and enjoyable business, yet feel that your company - or people within it - are failing to deliver what is required? While almost every course we deliver is in response to a perceived problem with the way staff work, your solution will be different because your staff, your environment and your marketplace are unique. The concept of 'Customer Care' is one that is often used without being implemented properly. But if your company lives up to these claims, you will create better customer relationships and a smoother, more efficient and more profitable operation. To achieve this, we work with you to define your objectives, the way topics need to be covered, and which skills improvements will be most effective. The result ? Customers will be treated properly by staff who understand the importance of their role and how to fulfil it so as to maximise benefit to the company. Course AimsThe provision of a reliable and effective customer care service is the lifeblood of every organisation, yet the issues which need to be addressed are extremely variable. At Activia, we work with you to define these issues, the way they need to be covered, and which skills improvements will be most effective. Who Should Attend?All non-management staff who directly come into contact with customers, both face-to-face and on the phone Click for the course outline. Public Courses for Exceptional Customer Service* Dates coming up *
* Discounts For Multiple Delegates *
Private Courses for Exceptional Customer ServiceWe provide private training courses which can be delivered at our training centre or on your premises, on dates to suit you and your staff. Course content can either follow the standard outline [click here for details], or be tailored to your requirements at no extra charge. While we will organise training courses for as many delegates as you wish, we recommend that any class does not exceed 12 delegates to ensure that learning objectives are met. PricesFor training at our centres or your offices.
Course Outline
A feature of the workshop is the use of a Knowledge/Skill Checklist - a list of the
knowledge and skills being developed. Delegates rate themselves at the start and finish of the course
to establish the extent to which they have benefited. This also gives the delegate, and their line
manager, further analysis of their strengths, highlighting any further development needs Learning Outcomes
Delegate numbersWe prefer class sizes to be limited to a maximum of 10 delegates |
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