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About the Course
Dates and Venues
This course is a one-day training course structured into 14 modules.
About the Course
Headline details for Professional Receptionist Skills.
Why Receptionist Skills training ?
You only have one chance to create a good first impression, making receptionists and telephonists vitally important (and often under-rated) members of your team.
To raise the awareness of customer service at the reception desk and assist delegates in providing exceptional customer care.
All front line reception staff who directly come into contact with customers, both face-to-face or on the telephone.
Delegate Feedback from our
Professional Receptionist Skills course
Average Review 4.5/5 based on 36 reviews.
"The training was excellent. I really enjoyed the training and Janet's teaching was fantastic. " Chantelle Coyne Sep 2 2015
"The trainer was very good at the delivery of the training." Judy Dodoo Aug 28 2015
"The trainer (Janet) was brilliant. Her informal approach made me feel at ease and I learnt a lot more than I would have if it had been formally set out." Zakia Akhtar Jul 9 2015
"exelent trainer. " Andreea Belciu Jun 4 2015
"Trainer that delivered the course was outstanding!" Sue Lamberton May 7 2015
"Trainer/Speaker was excellent, engaging and interesting." Sally Glover May 7 2015
"Excellent course done by an extremely helpful trainer." Carole Boulton Mar 18 2015
"i really enjoyed the course an met so lovely people " leann shires Jan 23 2015
"Enjoyable day, nice small group, easy to open up and talk and ask questions, interesting subjects, would recommend. Thanks!" Laura Golding Jan 23 2015
"I thought my trainer Andrea was great and really appreciated the time she took to make sure I understood each topic covered. I was also happy that Andrea was happy to answer my many questions during the course." Courtney Greatorix Nov 26 2014
Dates and Venues for our public classes
We have a simple price model where the earlier you book, the lower the price.
NOTE : prices are per delegate and exclude VAT.
Click on 'Book now' against the class you wish to book.
Need another date or location ? Click to schedule your own class from £299.
Prices: Professional Receptionist Skills
Please note : all prices exclude VAT.
Scheduled public classes[The simplest and most cost-effective option for 1, 2 or 3 delegates]
If you book in advance, Early Bird prices start at just £139
NOTE [click to show/hide]
To view scheduled dates, click the "Dates" button on the right
Training at your offices[A convenient and very cost-effective option for groups of delegates]
NOTES [click to show/hide]
Professional Receptionist Skills
All Activia training courses have been created, reviewed and developed to ensure they provide up to date and constantly improving standards of content. Our Receptionist Skills training is interactive and classroom-based which maximises learning through the ability to ask questions and discuss specific issues.
Maximum class size for courses is 10 delegates, which ensures that attendees get adequate time for personal attention from the instructor. At some of our centres, the maximum class size is 12 delegates.
Note that we never cancel our scheduled classes -- even if there are only one or two delegates -- so once you have booked, your place is assured.
Private (closed) classes can be booked at our centres, subject to the same maximum class sizes, if you want to use our facilities for your training.
For training at your offices, we can deliver classes of up to 15 delegates, though with bigger class sizes you must understand that there is less time for questions from delegates, and this may affect the quality of their experience.
How to book
Note: With non-credit card bookings you must sign and return a Booking Form before we can confirm your training.
Also note: If you are a private individual you must pay by credit card at the time of booking.
The confirmation process
Note: Please allow 1 - 2 working days for your confirmation and invoice.
What happens on the day
If you are coming to our centre, dress code is smart casual. Refreshments and a free buffet lunch will be provided, but please note that, as a training company who relies on caterers, we are unable to reliably provide for differing dietary requirements, so if you are in any doubt then please bring your own. The timetable is as follows:
Note: break times can vary according to the needs of the training, and course duration for smaller class sizes can be shorter because fewer delegates have fewer questions !
For training at your offices, this itenerary can be varied by prior arrangement.
What you get
With your Receptionist Skills training course from Activia, you get a free workbook, so you can review and revise afterwards to reinforce your knowledge.
Every delegate on a Professional Receptionist Skills course also gets an Activia Training Attendance Certificate.
We can provide training in Receptionist at any of our ten centres UK wide, or we can come to your offices if you have groups of staff who need training, this is a particularly convenient, flexible and cost effective option.
We have been training business all over the UK since 1995 and have continually developed our philosophy of high quality, flexible and cost effective provision of training in Receptionist. This means you can be confident that we have the expertise, and the experience, to give all you need with Receptionist course.