Activia for Receptionist Skills Training
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Receptionist Training Courses

Professional Receptionist Skills

Maximising the impact of the receptionist role
Receptionist Training Courses from Activia

About Receptionist Skills training

Receptionists can be overlooked or even considered non-essential for the successful running of a company, but this couldn't be further from the truth. Receptionists occupy a front-line position within an organisation and are therefore one of the most visble -- and important -- employees within the structure. Their skills and expertise can mean the difference between losing a potential customer and gaining a loyal client.

Being a receptionist is a significant responsibility and this role is often more complex than it might seem. There can be many things to deal with in addition to the "meet and greet" and telephone handling duties. There can be meetings to organise and schedule, deliveries to co-ordinate and general administration to deal with. Being an efficient and reliable receptionist is not an easy task.

We can also tailor your Receptionist Skills training to your needs, or to your company project requirements, taking you from first principles to whatever level you want to achieve.

Why is Receptionist Skills Training Important?

So being a good receptionist is much more than picking up the phone or greeting customers, although these are extremely important parts of the job. You are likely to be the first point of contact for most people who do business with the organisation, which means that not only do your manners, appearance and your knowledge reflect on the entire company, but you are largely responsible for how the company is perceived by its existing and potential customers.

Receptionists set the stage for how customers view their experience with the company and their role is vital to a successful, smooth running organisation. In order to create a good first impression and to make sure you represent your company in a professional manner, it is crucial that you're aware of the most important customer service principles and key interpersonal skills essential for success.

How Do Activia's Courses Help You?

Our receptionist courses are designed to help you develop in a number of areas, including customer service skills and your communication style, as well as easy-to-digest tips on how to handle incoming calls efficiently and improve your telephone skills. The training will help you recognise the difference between merely good and exceptional customer service, learn why communication can go wrong and providing some techniques for questioning.

We will give you practical tips on how you can improve your listening skills and why it's so important, and how being assertive at times can help you develop a more productive working relationship with colleagues and clients.

And, as with all Activia's workshops, the focus is on you. So not only do we always run small class sizes in which your trainer will be happy to answer any questions you have, but at the end of your training we help you put together a personal action plan, which you can take back to your workplace and use to drive your progress.

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Professional Receptionist Skills

Contact details

Sales & Bookings:   0845 230 6150
Customer Service:   0845 230 6159
Accounts:                 0845 230 6157
All departments:     08703 500 151
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Contact Us

Activia Training
Head Office:
    Regus House, 268 Bath Road
    Slough,   SL1 4DX

Sales:       0845 230 6150
Service:    0845 230 6159
Accounts: 0845 230 6157

Receptionist Training Courses from Activia from Activia

We can provide training in Receptionist at any of our sixteen centres UK wide, or we can come to your offices.
We have been training since 1995 with a philosophy of high quality, flexible and cost effective provision, so you can be confident that we have the expertise, and the experience, to give all you need with Receptionist course.
Call us now on 0845 230 6150 or request a free callback.

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