Activia for Supervisory Training
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Supervisor Training Courses

Training Courses in Supervisory Skills

Increasing Effectiveness for Supervisors and Line Managers
Supervisor Training Courses from Activia

About Supervision & Teams training

One of the hardest moves to accomplish is the transition from being a team member to the position of team leader or supervisor. Supervisors are key members of the management team, and have the closest contact with the people at the operational end of the organisation. Anyone who moves to a supervisory or line management role is no longer on equal terms with their peers and has to earn their respect, show authority and leadership in new ways, sometimes while needing to make unpopular decisions.

Any supervisor needs to cope with the problems and complexities of the supervisor's role, but also take advantage of the possibilities and potential, enabling them to lead by example and so gain the trust and respect of their team. This is where professional training can make a huge difference to the performance of any supervisor – and their team.

We can also tailor your Supervisor Skills training to your needs (click the button on the right) or to your company project requirements, taking you from first principles to whatever level you want to achieve.

Why is supervisor training needed?

If trained properly, a staff supervisor will be able to monitor and manage performance, provide constructive, effective feedback, handle delicate situations assertively, and mentor new personnel so they become valuable members of the team.

It is therefore important that supervisors receive adequate support and training so they maximise the performance of their team. Conversely, failure to ensure that they have the proper skills and knowledge to carry out their role can have a negative effect on the motivation and productivity of those whom they supervise.

The focus need not just be on new supervisors of course. People already in a supervisory role may not have had formal training, and allowing them to attend a course can provide focus and new perspective, even if as a "refresher".

How can Activia's courses help you?

Our Supervisor Skills training courses encompass all the essential elements of supervision and line management and will provide valuable guidance on effective performance and people management for anyone in a modern business environment.

Our courses enable people to become effective quickly, enabling them to understand how their role fits into the organisation and the importance of communication, leadership and motivation.

We don't simply cover generic supervisor skills: we also deliver specialised courses on team building and development, delegation and facilitation to provide all-round coverage of the skills needed for the effective supervision of staff.

Related Courses

You will find related training courses in our Management section.

Feedback from delegates on our Supervision & Teams courses

Average Review 4.4/5 based on 103 reviews.

"Enjoyed the way the Assessor/Trainer linked relevant course material to personal experience and real life scenarios. "     Daniel Smith     Mar 23 2015    

"The trainer was very good and the smaller group was good for me."     Christine Shaw     Mar 23 2015    

"The trainer was very approachable and the class was very informative"     Jason Sargent     Mar 4 2015    

"the course tutor was excellent."     Angelo Petruccio     Feb 23 2015    

"The course tutor was excellent."     Jo Bridges     Feb 23 2015    

"The trainer was very friendly and helpful, I thoroughly enjoyed the session."     Mia Allen     Feb 11 2015    

"Excellent course, professional trainer and in very good surroundings."     Suzanne Franklin     Jan 22 2015    

"The trainer Ian is highly recommended he really pushed me to think about everything i want to become in my new role and also in the future and change the way i think and act to get the best out of team members."     Samantha Dehn     Jan 15 2015    

"Roy the trainer was excellent, kept the course entertaining and used his past experience to guide us as well as using the course material."     Luke Jones     Jan 15 2015    

"A very enjoyable course at a relaxed pace, which gave me a lot of useful information that I can use."     David Sole     Jan 6 2015    

"Course was really good. "     Noman Hamid     Dec 8 2014    

"The gentleman that took the seminar was exceedingly knowledgeable and had vast business leadership experience. Very good at creating scenarios based on the information provided by us. Recommended greatly. "     Rebecca Alexander     Dec 8 2014    

"Good job guys"     Jaroslaw Pawlikowski     Nov 24 2014    

"The course presentation was tweaked as the day went on, to allow the training to be more specific to all that ended on the course, which was very helpful and ensured that we all took something away from the day. "     Fatheha Ahmed     Nov 24 2014    

"Excellent delivery of course. Very concise and helpful in answering questions. Thank you Adrian!"     Claire Weatherall     Nov 17 2014    

"Simon has done a brilliant job!"     Elizabeth Biedka     Nov 10 2014    

"Graham engaged well with our staff and included everyone in discussion and idea. An enjoyable and beneficial course."     Tracey West     Nov 6 2014    

"Trainer was very good and experienced"     Victoria Buckley     Oct 30 2014    

"Everything went well. It was nice to be in a small group. The trainer was very easy to get on with and made the day fun."     Jack North     Oct 23 2014    

"I thought the course was very enjoyable and interesting and would attend another course in future, I thought the trainer on the day Simon was very good and outlined everything to perfection "     Rob Hazelwood     Oct 23 2014    

Fundamental Skills for the New Supervisor or Team Leader

Course Outline

Duration: this is a one-day training course

training-courses-in-supervisory-skills

ILM Endorsed Training Course

Note: This exclusive training course has been developed by Activia and endorsed by the ILM – Europe's foremost provider of leadership and management qualifications. The training can be delivered as a stand-alone course, and an ILM award certificate provided at a small additional charge. Alternatively it can count towards an ILM-endorsed award for management training.

Content covered

Course Introduction and Overview
Making the Transition
• How will my Role Change?  • Tips for Learning the Ropes Quickly  • Questions Supervisors Have 
Responsibilities of a Supervisor
• Case Studies 
Setting Goals
• Setting Goals 
Communication
• The Communication Funnel  • Active Listening  • Asking Questions  • What is Paraphrasing?  • Non-Verbal Messages 
Time Management
• Managing your Priorities  • Say When  • Learn More  • Ask for Help  • Give it Away – Delegate 
Managing Conflict
• The Conflict Resolution Process  • Seven Steps to Ironing Things Out 
Dealing with Difficult Employees
• The Over-Dependent Employee  • The Lazy Employee  • The Hostile Employee  • The Chronic Complainer 
A Personal Action Plan

Call Activia Training on 0845 230 6150 Click to request a callback from Activia Training

Team Development and Leadership for Supervisors and Team Leaders

Course Outline

Duration: this is a one-day training course

training-courses-in-supervisory-skills

ILM Endorsed Training Course

Note: This exclusive training course has been developed by Activia and endorsed by the ILM – Europe's foremost provider of leadership and management qualifications. The training can be delivered as a stand-alone course, and an ILM award certificate provided at a small additional charge. Alternatively it can count towards an ILM-endorsed award for management training.

Content covered

Introduction and Course Overview
Leadership
• What is Leadership?  • Brief History of Leadership Studies  • The Leadership Formula  • Direction and Support 
Team Development
• Team Based Results  • The Four Stages of Teams  • How Can I Help?  • Team Problem-Solving 
Team Leadership
• Characteristics of Vital Team Players  • Key Attributes of The High Performing Team 
The Situational Leadership Model
• Participating  • Delegating  • Telling  • Selling  • Scenarios Exercise for Leadership 
Discipline
• Rules and the Need for Discipline  • Gross Misconduct  • Essential Components of a Disciplinary Procedure  • Investigating a Complaint  • Taking Disciplinary Action 
Giving Feedback
• Constructive Feedback  • Praising the Individual  • Tools and Techniques: The Sandwich Technique  • Model for Giving Feedback - BOOST  • How to Give Feedback - EECC model  • Factors Which Make It Difficult To Receive Feedback  • Top Feedback Tips  • Coping with Criticism 
Providing Instruction
• How Things Get Misinterpreted 
Influencing Relationships
• Key Actions  • Skills Practice 
Performance Coaching
• The Benefits of Coaching  • The Six Step Process  • Role Play  • Observation Guidelines 
A Personal Action Plan

Call Activia Training on 0845 230 6150 Click to request a callback from Activia Training

Developing Teams to Work More Effectively

Course Outline

Duration: this is a one-day training course

training-courses-in-supervisory-skills

ILM Endorsed Training Course

Note: This exclusive training course has been developed by Activia and endorsed by the ILM – Europe's foremost provider of leadership and management qualifications. The training can be delivered as a stand-alone course, and an ILM award certificate provided at a small additional charge. Alternatively it can count towards an ILM-endorsed award for management training.

Content covered

Introduction and Course Overview
Defining Teams
• Defining Teams 
Establishing Team Norms
• Characteristics of Teams  • Why Teams Fail  • Sample Team Contract 
Working as a Team
• Working as a Team 
Glenn Parker Team Survey
• About the Glenn Parker Team Survey  • Glenn Parker Team Player Types  • My Team Style 
Building Team Trust
• Why is Trust Important?  • Building Trust and Collaboration 
The Four Stages of Team Development
• Storming  • Forming  • Norming  • Performing  • Forming an Effective Team 
Towers
• The TORI Model 
Communication
• Defining Communication  • Listening  • Active Listening  • Constructive Listening  • Paraphrasing  • How the Listener Controls the Speaker 
Becoming a Good Team Player
• Becoming a Good Team Player 
A Personal Action Plan

Call Activia Training on 0845 230 6150 Click to request a callback from Activia Training

Effective Delegation for Better Results

Course Outline

Duration: this is a one-day training course

training-courses-in-supervisory-skills

ILM Endorsed Training Course

Note: This exclusive training course has been developed by Activia and endorsed by the ILM – Europe's foremost provider of leadership and management qualifications. The training can be delivered as a stand-alone course, and an ILM award certificate provided at a small additional charge. Alternatively it can count towards an ILM-endorsed award for management training.

Content covered

Introduction and Course Overview
Why Delegate?
What is Delegation?
Picking the Right Person
The Delegation Meeting
Levels of Authority
Giving Instructions
Communication Skills
Monitoring Delegation
Giving Feedback
Becoming a Good Delegator
A Personal Action Plan

Call Activia Training on 0845 230 6150 Click to request a callback from Activia Training

Successful Facilitation Skills

Course Outline

Duration: this is a one-day training course

training-courses-in-supervisory-skills

ILM Endorsed Training Course

Note: This exclusive training course has been developed by Activia and endorsed by the ILM – Europe's foremost provider of leadership and management qualifications. The training can be delivered as a stand-alone course, and an ILM award certificate provided at a small additional charge. Alternatively it can count towards an ILM-endorsed award for management training.

Content covered

Introduction and Course Overview
Types of Groups
• Participatory Groups  • Conventional Groups 
Understanding Facilitation
• What is Facilitation?  • Other Roles Facilitators Play  • Differentiating between Process and Content 
Group Norms
What is a Facilitator?
The Functions of a Facilitator
• Encouraging Full Participation  • Promoting Mutual Understanding  • Fostering Inclusive Solutions.  • Teaching New Thinking Skills 
Gradients of Agreement
Asking Questions
• Closed Questions  • Open Questions  • Probing Questions  • Questioning: Dos and Donts 
Listening for Common Ground
Common Facilitation Techniques
Giving and Receiving Feedback
• General Principles of Good Feedback  • Feedback Formats  • The Eight-Step Feedback Process  • The Language of Feedback  • Tips for Receiving Feedback 
Facilitating an Open Discussion
• The Importance of Open Discussion  • Alternatives to Open Discussion 
Managing Divergent Perspectives
The Language of Facilitation
Dealing with Difficult Dynamics
Interventions
Sustainable Agreements
• Options for Surveying the Territory  • A Review Of Facilitating Sustainable Agreements 
Shared Framework of Understanding
• Understanding Team Stages  • Exploring Inclusive Solutions  • CRITERIA  • Solutions  • Facilitation Skill Levels  • Facilitation at a Glance Chart 
A Personal Action Plan

Call Activia Training on 0845 230 6150 Click to request a callback from Activia Training

Prices for Supervision & Teams training

Please note : all prices exclude VAT.

Scheduled public classes

[The simplest and most cost-effective option for 1, 2 or 3 delegates]
If you book in advance, Early Bird prices start at just £259
•  Fundamentals of Supervisor Skills
 
First delegate: £299
2nd delegate: £269
3rd delegate +: £239 each
•  Team Development for Supervisors
 
First delegate: £299
2nd delegate: £269
3rd delegate +: £239 each
•  Developing and Building Teams
 
First delegate: £239
2nd delegate: £229
3rd delegate +: £219 each
•  Effective Delegation
 
First delegate: £349
2nd delegate: £315
3rd delegate +: £279 each
•  Successful Facilitation Skills
 
First delegate: £349
2nd delegate: £315
3rd delegate +: £279 each
NOTE   [click to show/hide]
To view scheduled dates, click the "Dates" button on the right

Training at your offices

[A convenient and very cost-effective option for groups of delegates]
•  Fundamentals of Supervisor Skills
 
First delegate: £549
Extra delegates: £50 each
(Price per day)
•  Team Development for Supervisors
 
First delegate: £549
Extra delegates: £50 each
(Price per day)
•  Developing and Building Teams
 
First delegate: £549
Extra delegates: £50 each
(Price per day)
•  Effective Delegation
 
First delegate: £529
Extra delegates: £50 each
(Price per day)
•  Successful Facilitation Skills
 
First delegate: £549
Extra delegates: £50 each
(Price per day)
NOTES   [click to show/hide]

Scheduled dates for our public classes

Prices vary, and in general, the earlier you book, the lower the price.
Our small class sizes mean that classes are often full, so it's usually best to book as soon as you can.   So don't be disappointed by leaving it too late!

If you see classes at higher prices set to run over the next few days, these are empty classes and if you book, you may be the only delegate attending.

NOTE : prices are per delegate and exclude VAT.

Click on the links in the right panel for outlines and more information on any course.
View scheduled dates for the course you want by clicking on "Show/Hide Dates" in the relevant blue panel below.
Click on 'Book now' against the class you wish to book.

Supervisor Training

 Application/Subject
Level
Date
Centre
Price
 
Fundamentals of Supervisor Skills
[ Click to Show/Hide Dates +/– ]
Jun 1, 2015
Leeds
£275
Book Now
Jun 1, 2015
Milton Keynes
£299
Book Now
Jun 4, 2015
Reading Green Park
£263
Book Now
Jun 8, 2015
Birmingham City Centre
£275
Book Now
Jun 11, 2015
Tower Bridge
£275
Book Now
Jun 15, 2015
Manchester Princess Street
£275
Book Now
Jun 18, 2015
Bristol
£275
Book Now
Jun 22, 2015
London Baker Street W1
£299
Book Now
Jun 22, 2015
Slough
£299
Book Now
Jul 2, 2015
Nottingham
£299
Book Now
Jul 13, 2015
Reading Green Park
£286
Book Now
Jul 16, 2015
Leeds
£263
Book Now
Jul 16, 2015
Milton Keynes
£263
Book Now
Jul 20, 2015
Tower Bridge
£286
Book Now
Jul 23, 2015
Birmingham City Centre
£286
Book Now
Jul 27, 2015
Bristol
£286
Book Now
Jul 30, 2015
Manchester Princess Street
£272
Book Now
Aug 6, 2015
Slough
£272
Book Now
Aug 6, 2015
London Baker Street W1
£272
Book Now
Aug 10, 2015
Nottingham
£272
Book Now
Aug 21, 2015
Milton Keynes
£259
Book Now
Aug 24, 2015
Leeds
£259
Book Now
Aug 26, 2015
Reading Green Park
£259
Book Now
Aug 28, 2015
Tower Bridge
£259
Book Now
Aug 28, 2015
Birmingham City Centre
£259
Book Now
Team Development for Supervisors
[ Click to Show/Hide Dates +/– ]
Jun 2, 2015
Leeds
£299
Book Now
Jun 2, 2015
Milton Keynes
£254
Book Now
Jun 5, 2015
Reading Green Park
£299
Book Now
Jun 9, 2015
Birmingham City Centre
£275
Book Now
Jun 12, 2015
Tower Bridge
£275
Book Now
Jun 16, 2015
Manchester Princess Street
£299
Book Now
Jun 19, 2015
Bristol
£275
Book Now
Jun 23, 2015
London Baker Street W1
£275
Book Now
Jun 23, 2015
Slough
£299
Book Now
Jul 3, 2015
Nottingham
£299
Book Now
Jul 14, 2015
Reading Green Park
£286
Book Now
Jul 17, 2015
Milton Keynes
£286
Book Now
Jul 17, 2015
Leeds
£286
Book Now
Jul 21, 2015
Tower Bridge
£286
Book Now
Jul 24, 2015
Birmingham City Centre
£286
Book Now
Jul 28, 2015
Bristol
£272
Book Now
Jul 31, 2015
Manchester Princess Street
£272
Book Now
Aug 7, 2015
London Baker Street W1
£272
Book Now
Aug 7, 2015
Slough
£272
Book Now
Aug 11, 2015
Nottingham
£272
Book Now
Aug 24, 2015
Milton Keynes
£259
Book Now
Aug 25, 2015
Leeds
£259
Book Now
Aug 27, 2015
Reading Green Park
£259
Book Now
Need another date or location ?   Click to schedule your own class from £349.

Team Leader Skills

Developing and Building Teams
[ Click to Show/Hide Dates +/– ]
Jun 30, 2015
Manchester Princess Street
£239
Book Now
Jul 2, 2015
Manchester Princess Street
£239
Book Now
Aug 11, 2015
Manchester Princess Street
£219
Book Now
Aug 13, 2015
Manchester Princess Street
£219
Book Now
Need another date or location ?   Click to schedule your own class from £349.

Delegation Training

Effective Delegation
[ Click to Show/Hide Dates +/– ]
Jul 1, 2015
Manchester Princess Street
£349
Book Now
Aug 12, 2015
Manchester Princess Street
£322
Book Now
Need another date or location ?   Click to schedule your own class from £399.

Facilitation Skills

Successful Facilitation Skills
[ Click to Show/Hide Dates +/– ]
Jun 24, 2015
Milton Keynes
£321
Book Now
Need another date or location ?   Click to schedule your own class from £399.
Quick Links

Information

About Supervision & Teams
Delegate Feedback
Prices
Dates

Course outlines

Click on a course title to view the outline.
Fundamentals of Supervisor Skills
Team Development for Supervisors
Developing and Building Teams
Effective Delegation
Successful Facilitation Skills

Tools

(Note: Tools open in a new window)

Contact details

Phone:
Sales & Bookings:   0845 230 6150
Customer Service:   0845 230 6159
Accounts:                 0845 230 6157
Fax:    
All departments:     08703 500 151
Email:
Click to  

Course Summaries for Supervisor Training Courses

Fundamentals of Supervisor Skills

This one-day workshop provides an introduction to staff supervision by defining the role and responsibilities of a supervisor, and making the transition to the role. It then deals with key issues like communication skills, managing conflict, dealing with difficult employees and time management.

Delegates who attend should be: Staff supervisors and line managers, present and aspiring, who are looking for an introduction into the key principles of modern supervision practice.

Team Development for Supervisors

This one-day workshop deals with the leadership and interpersonal side of supervision, in development of teams and relationships, coaching and instruction, discipline and providing feedback.

Delegates who attend should be: Staff supervisors and line managers, present and aspiring, who want an insight into how to put 'man management' concepts into practice and achieve better results from their staff.

Developing and Building Teams

This one-day workshop is designed to enable delegates to align their workplace teams, to develop common direction and harmonise individual energies. They will understand how to promote a shared vision within their team and an understanding of how to complement each others’ efforts.

Delegates who attend should be: Managers and supervisors, present and aspiring, who want to build effective teams that achieve better results in an environment that is both productive and enjoyable.

Effective Delegation

This one-day workshop explores many of the facets of the critical area of delegation: when to delegate, and who to delegate to. It also deals with the delegation process step by step, to see where the pitfalls lie, and what to do about getting round them.

Delegates who attend should be: Managers and supervisors, present and aspiring, who want to achieve better performance through the delegation of duties and responsibilities to others.

Successful Facilitation Skills

This one-day workshop is designed to distinguish facilitation from instruction and training. It provides facilitators with commonly used process tools to make their meetings easier and more productive, and identifies the competencies linked to effective small group facilitation.

Delegates who attend should be: Managers and supervisors, present and aspiring, who wish to become more effective in working through others: to achieve controlled results by creating a positive and purposeful working environment.

Quality Assured Training

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Contact Us

Activia Training
Head Office:
    Regus House, 268 Bath Road
    Slough,   SL1 4DX

Sales:       0845 230 6150
Service:    0845 230 6159
Accounts: 0845 230 6157

Supervisor Training Courses from Activia

We can provide training courses for Supervisor at any of our sixteen centres UK wide, or we can come to your offices – if you have groups of staff, this is a particularly convenient, flexible and cost effective option.

We have been training since 1995 and have continually developed our philosophy of high quality, flexible and cost effective provision of training courses for Supervisor.   This means you can be confident that we have the expertise, and the experience, to give all you need with training classes for Supervisor.

Call us now on 0845 230 6150 or request a free callback.

Quality Assurance