Training for Call Centre Staff

Increase the effectiveness of your Call Centre

Our Call Centre training courses help call centre operators and managers to become confident and successful in their daily activities. We provide them with a solid understanding of the concepts, teach them how to manage themselves and deal with calls in a productive way.

Effective training needs careful preparation and attention to individual circumstances, since every workplace -- and every person within it -- can have different requirements.

Click for more about:

The benefits associated with improving your call centre activity are enormous: not only will you generate more new clients, but you will keep existing clients satisfied. Furthermore, with your call handlers taking better care of the important and finer details of business, more time can be devoted to higher level issues like development and improving bottom line performance. This will provide the opportunity for better strategic direction and significant increases in profits.

Before we deliver your training, we talk to you to discuss your situation, the working environment and the needs and personalities of each delegate. We agree objectives for the training, then tailor the course exactly to your needs.

Please click on the links above to see what each course covers, then you can either call us on 0845 230 6150 (local rate) or complete our free callback form, and we'll be pleased to help you get the most from your Call Centre training.

Activia, Regus House, 268 Bath Road, Slough, Berkshire SL1 4DX
Telephone: 0845 230 6150 (local rate)

Call centre training courses UK | Why Activia
Copywriting for web sites

Why Activia for Training for Call Centre Staff ?

Training for Call Centre Staff in West London, Birmingham, Slough, London Heathrow and Aylesbury

Activia should be your first choice for training in techniques for call centres in the UK. We provide you with a full range of classes for job-related Business Skills, HR & supervision, Sales and Management Development as well as IT applications from Microsoft, Sage, Adobe, Macromedia, Crystal Reports and Lotus.If you are looking for tutorials for call centre staff, you will find that Activia offers a level of service that is unrivalled in the market.

Call Centre Courses

If your requirement is training and courses for call centre staff, we can provide you with classes at highly competitive prices. You will find that for learning call centre skills, Activia will provide more tailored, flexible and focused solutions, and this enables you to get the most from your budget using the minimum of resources.

Courses in London, the Midlands, Berkshire (Berks), Buckinghamshire (Bucks), Surrey, Middlesex and UK wide

We provide Training for Call Centre Staff courses all over the UK, with modern, fully equipped training centres in the following locations:

West London

Serving London, as well as areas like Brentford, Kew, Watford and Richmond.

London Heathrow

Serving Middlesex and Surrey, covering Uxbridge, Staines, Egham, Sunbury, Hounslow and Twickenham.

Birmingham

Serving Warwickshire and the Midlands, covering Solihull, Dudley and Wolverhampton as well as Coventry, Telford and Worcester.

Slough

Serving Berkshire and the Thames Valley, covering Slough, Reading, Windsor and Maidenhead as well as Bracknell, Newbury and Basingstoke.

Aylesbury

Serving Buckinghamshire, covering Aylesbury, Milton Keynes and High Wycombe, as well as Oxford, Luton and Hemel Hempstead.
Our experienced, high quality trainers will deliver your training to the highest standards and with the maximum effect.

In House Training for Call Centre Staff Courses across the UK

For in house delivery of Call Centre Courses, we have an established national UK network of trainers, as well as centres in London, Birmingham, Slough, London Heathrow and Aylesbury, so you can be sure that your training in techniques for call centres will be delivered in a quality assured and cost effective manner. For in-house training and courses for call centre staff, you need look no further than Activia.

[ Close ]