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About Negotiation Skills training
Negotiation skills extend to many areas of life, at work and in personal life. The first tendency is to assume that it relates primarily to selling (or purchasing) and while this is to a large extent true, it is also arguably a skill needed in staff management - take conflict management as a good example.
Negotiation is a discussion between two or more parties who are aiming to reach a mutual agreement. So the purpose of negotiation, whether in business or our day-to-day interactions, is to find an outcome that is acceptabel to all involved. Without negotiation, there would be no proper undertanding by the parties of each other's needs -- and therefore potential for disputes in the future.
From this, you can see that negotiation is not about getting your own way, but reaching an agreement that benefits everyone involved.
Why are Negotiation Skills Important?
Regardless of your role or the industry in which you work, you will encounter the need for negotiation to some extent - whether from time to time or as a daily occurrence.
Whether as a sales or purchasing interaction, or a need for workplace agreement, negotiation involves bringing together the differing aims and opinions of peopleso that a secure and sustainable resolution is achieved.
Good negotiation skills will result in improved outcomes through better relationships and fewer conflicts, and the potential for securing results that are commercially sound and backed by mutual understanding means that training to acquire or improve these skills is a fundamental part of business success.
How Will Activia’s Negotiation Courses Help You?
Our Negotiation Skills training is designed to teach you the basics of negotiation so that you become a more effective negotiator. You will learn how to identify objectives and variables, establish negotiation requirements, research the other party, determine concessions, formulate a plan for agreement, and determine the logistics of a negotiation.
We will teach you how to gain control in a negotiation, to seek mutual gain, and deal with negative factors. We will help you to understand the guidelines for conducting a successful negotiation and facilitating communication, questions a person should ask and appropriate responses, and situations that require a specific negotiation style.
At the end of your course we will help you to prepare a personal action plan, which should enable you put your new skills to use right after your training session. And, as with all our courses, you'll also have the opportunity to discuss any difficulties or problematic areas with our trainer, who will be happy to answer your questions on the day.
Related CoursesYou will find related training courses in our Sales & Business Development section.
Feedback from delegates on our Negotiation Skills coursesAverage Review 4.1/5 based on 27 reviews.
"Everything that we were told was going to be covered, was. The trainer was very helpful and honest." CLAIRE BANKS Mar 5 2015
"Good trainer... very likable" Des Ponsonby Feb 19 2015
"The trainer was both likeable and knowledgeable." Des Ponsonby Feb 19 2015
"Our trainer was excellent. He tailored the course to meet our work needs and we enjoyed the day with him." Elaine Hawkes Dec 18 2014
"The trainer was very professional and approachable, he showed an interest in our type of work and explained things very well. An excellent trainer." elaine hawkes Dec 18 2014
"Tutor was excellent and thorough" Chris Thompson Nov 27 2014
"Good day, very helpful" Saleta Vilas Paz Oct 30 2014
"Graham was excellent, very hands on, very encouraging, and very authentic" Holger Dell Sep 26 2014
"Louise was excellent" ANDREW MILLER Sep 4 2014
"Trainer was very informative and friendly and made the course fun which made for a very interesting day." Victoria Hewitt Jul 8 2014
"course was excellent" Chris Slater Jul 8 2014
"The trainer that I had was FANTASTIC. Very thorough and constantly bringing the learning scenarios back to how they can be applied in everyday life. I have already recommended the course to my colleagues!" Talia Tester May 21 2014
"Good course" Carolyn Jones Mar 20 2014
"Really enjoyed the course and will use the skills gained." Franscois Lutskes Mar 20 2014
"The trainer was excellent, we all felt at ease with her and the advice and feedback she gave was excellent. She really came across as someone with a broad and in depth knowledge of business concerns (as well as personnel issues - particularly with difficult customers)." Kristal Bull Mar 20 2014
"The trainer was very friendly and made the course an enjoyable experience." Lindsay Bush Mar 20 2014
"I enjoyed the course and definitely picked up some good points" Janice Nicol Mar 20 2014
"The trainer me was very good. Fantastic course." Natalie Griffiths Feb 26 2014
"The trainer was knowledgeable and good." Dr Kiran Raza Feb 5 2014
"The trainer was well prepared, experienced and knowledgable. He used his own personal experiences to give expamples to help us fully understand the concept of Negotiation! Excellent!" Natalie Truman Nov 27 2013
ILM Endorsed Training CourseNote: This exclusive training course has been developed by Activia and endorsed by the ILM Europe's foremost provider of leadership and management qualifications. The training can be delivered as a stand-alone course, and an ILM award certificate provided at a small additional charge. Alternatively it can count towards an ILM-endorsed award for management training.
Introduction and Course Overview
What is Negotiation?
• What is Negotiation?
Types of Negotiators
• Soft Negotiators • Hard Negotiators • Negotiating Styles • Review of Individual Negotiating Styles
Problems with Positional Bargaining
• Arguing Over Positions • Soft vs Hard Styles • Separating People From The Problem • Negotiating Style Exercise
The Successful Negotiator
• Characteristics of the Successful Negotiator • Inventory of Negotiating Skills
• Preparation for Negotiation • Gathering Information • Knowing Yourself • Best Alternative (BATNA) • Walking Away Point (WAP)
Inventing Options for Mutual Gain
• Avoiding Premature Judgment • Brainstorming • Broadening Your Options • The Assumption of a Fixed Pie • Thinking that "Solving Their Problem is Their Problem"
• The Four Kinds of Fear • Conquering Fear • Fear Exercise
• Challenges to Negotiating Success
Dealing with Negative Emotions
• Developing a Detached Mental Attitude • How to Respond to Tough Tactics • Defusing Negative Emotions • Pairs Exercise – A Difficult Negotiation
A Personal Action Plan
Prices for Negotiation Skills training
Please note : all prices exclude VAT.
Scheduled public classes[The simplest and most cost-effective option for 1, 2 or 3 delegates]
If you book in advance, Early Bird prices start at just £199
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To view scheduled dates, click the "Dates" button on the right
Training at your offices[A convenient and very cost-effective option for groups of delegates]
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Scheduled dates for our public classes
Prices vary, and in general, the earlier you book, the lower the price.
If you see classes at higher prices set to run over the next few days, these are empty classes and if you book, you may be the only delegate attending.
NOTE : prices are per delegate and exclude VAT.
Click on the links in the right panel for outlines and more information on any course.
Need another date or location ? Click to schedule your own class from £349.
Course Summaries for Negotiation Skills Training Courses
Effective Negotiation Skills
This intensive one-day course teaches the basics of negotiations. Delegates will learn how to identify objectives and variables, establish negotiation requirements, research the other party, determine concessions, formulate a plan for agreement, and determine the logistics of a negotiation. Course activities also cover the guidelines for conducting a successful negotiation and facilitating communication, questions a person should ask and appropriate responses, and situations that require a specific negotiation style. Delegates will also learn how to gain control in a negotiation, use various negotiation tactics, and deal with unethical negotiation tactics.
Delegates who attend should be: Anyone, whether in a sales, purchasing or management role who needs to negotiate with others in order to achieve results.
Quality Assured Training
We can provide training courses for Negotiation Skills at any of our sixteen centres UK wide, or we can come to your offices if you have groups of staff, this is a particularly convenient, flexible and cost effective option.
We have been training since 1995 and have continually developed our philosophy of high quality, flexible and cost effective provision of training courses for Negotiation Skills . This means you can be confident that we have the expertise, and the experience, to give all you need with effective Negotiating Skills courses.
Call us now on 0845 230 6150 or request a free callback.