Telephone Sales Staff Training

Telephone Sales


A One-day training course


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About the Course
aims & attendees
Course Outline
topics covered
Public Courses
with dates & prices
Private Courses
with prices


From just £92* per delegate, per day

Do you know:
  • How selling to people on the telephone differs from face to face selling?
  • How, because of the impersonal nature of the medium, it is easier to lose sales?

  • Above all, do you know how to avoid this happening?

    Too many companies treat telephone sales people as mechanical "order takers" and unknowingly consign an enormous volume of potential sales to the dustbin.
    Whether telemarketing, booking appointments or straight product sales, each activity can be transformed by gaining control of the limitations and the opportunities offered by the telephone.
    You will learn the crucial points to watch so that you maximise the conversion of new enquiries to real business.
    The result ? Your ability to increase sales and profitability will be enhanced by staff who have a new awareness of how to be more effective.

    Click for the course outline


     
    Public Training Courses
     
    ACTIVIA'S SUMMER OFFERS (Ends September 30th)
    Book on any scheduled course at £195, and EITHER:
    Book another delegate FREE OR book on another course for just £95 !!

    Click for more details       

    HALF PRICE OFFER for our new AYLESBURY TRAINING CENTRE
    Book any scheduled public course at our new Aylesbury training centre
    for just £125 !!

    Click here for details

    Public Courses for Telephone Sales

    * Dates coming up *
     Thu, July 9, 2009
    Basingstoke
     
    ** FULL **
     Mon, July 20, 2009
    Slough
    £229
     Mon, August 3, 2009
    West London
    £229
     Mon, August 10, 2009
    Reading
    £229
     Mon, August 10, 2009
    Central Birmingham
    £229
     Tue, August 18, 2009
    Manchester
    £229
     Thu, August 20, 2009
    Basingstoke
    £229
     Tue, September 1, 2009
    Slough
    £229
     Mon, September 14, 2009
    West London
    £229
     Mon, September 21, 2009
    Reading
    £229
     Mon, September 21, 2009
    Central Birmingham
    £229
     Wed, October 7, 2009
    Manchester
    £229
    NOTES: We limit class sizes to a maximum of 8
                Prices are per delegate, excluding VAT

    * Discounts For Multiple Delegates *

     
    Price per delegate
     No. of Delegates
    1 - 2
    3 - 4
    5+
    10+
     Price per Delegate
    £229
    £209
    £192.333333333333


     
    Private Training Courses
     
  • We provide private training courses which can be delivered at our training centre or on your premises, on dates to suit you and your staff.
  • Course content can follow the standard content below, or be tailored to your needs at no extra cost.   Please click for more on bespoke training.


  •  
    Total price per day
     

     No. of Delegates

    1

    2

    3

    4

    5

    6

    Additional (each)
     At our training centre
    £649
    £704
    £759
    £814
    £869
    £924
    £55
     On your premises
    £599
    £644
    £689
    £734
    £779
    £824
    £45
    Prices include pre-training consultation, content design and course preparation
    Courses at our training centre also include lunch and refreshments
    *The price of £92 per delegate is based on a class size of 12, delivered on your premises.

       Please note : all prices exclude VAT


    Course Outline

    Objective

    To improve skills in selling on the phone, by implementing a professional sales process that enhances the image of the organisation in the eyes of the customer and leads to higher sales

    Who should attend?

    Anyone who wants to improve the way they sell to customers on the telephone

    Course Content

    • What is selling
    • People buy from people
    • Challenges of selling by phone
    • Six steps to success in telesales
    • Preparing to sell
    • Establishing the customer’s need
    • Asking the right types of questions
    • Listening skills
    • Clarifying the need
    • Matching the need
    • F.A.B.’s – Features, Advantages and Benefits
    • Overcoming objections
    • Different ways of closing the sale
    • Factors of good and bad communication on the telephone
    • Factors of voice to add impact
    • Skill practice to experience the selling process in practice
    A feature of the workshop is the use of a Knowledge/Skill Checklist - a list of the knowledge and skills being developed.   Delegates rate themselves at the start and finish of the course to establish the extent to which they have benefited.  This also gives the delegate, and their line manager, further analysis of their strengths, highlighting any further development needs

    Learning Outcomes

    • To improve basic selling skills on the telephone
    • To increase the amount of sales per telesales person
    • To apply a structured approach to selling that works for the company and that enhances the company’s image in the eyes of the customer

    Delegate numbers

    We prefer class sizes to be limited to a maximum of 10 delegates


    Activia, Abbey House, 18-24 Stoke Road, Slough, SL2 5AG
    Telephone: 0845 230 6150 (local rate)
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    Why Activia for Telephone Sales Staff Training ?

    Telephone Sales Staff Training in London, Berkshire, Buckinghamshire, Hampshire and Birmingham

    Activia should be your first choice for telephone sales training in the UK.   We provide you with a full range of classes for job-related Business Skills, HR & Supervision, Sales and Management Development as well as IT applications from Microsoft, MS Office, Sage, Adobe, Macromedia, Crystal Reports and Lotus. If you are looking for courses for telesales staff, you will find that Activia offers a level of service that is unrivalled in the market, with quality, flexible 1 day Telephone Sales Staff Training at fiercely competitive prices.

    Telesales Training

    If your requirement is telesales team training, we can provide you with training courses from introduction to advanced level at highly competitive prices. You will find that for classes for telesales skills, Activia will provide more tailored, flexible and focused solutions, and this enables you to get the most from your budget using the minimum of resources.

    Courses in London, the Midlands, Berkshire (Berks), Buckinghamshire (Bucks), Hampshire (Hants), Surrey, Middlesex and UK wide

    We provide Telesales Training courses all over the UK, with modern, fully equipped training centres in the following locations:

    Telephone Sales Staff Training in the City of London

    Serving the City and West End of London, as well as areas like Leytonstone, Walthamstow, Barking, Chingford and Ilford.

    Telephone Sales Staff Training in West London

    Serving West London, as well as areas like Brentford, Kew, Watford and Richmond.

    Telesales Training at London Heathrow

    Serving Middlesex and Surrey, covering Uxbridge, Staines, Egham, Sunbury, Hounslow and Twickenham.

    Telephone Sales Staff Training in Birmingham City Centre

    Serving Warwickshire and the Midlands, covering Birmingham, Walsall and Dudley as well as Wolverhampton, Telford and Tamworth.

    Telesales Training in Birmingham South

    Serving Warwickshire and the Midlands, covering Solihull, Halesowen and Redditch as well as Coventry, Kidderminster and Worcester.

    Telephone Sales Staff Training in Manchester

    Serving Lancashire and the North West, covering Manchester, Salford, Stockport and Oldham as well as Bolton, Rochdale, Wigan, Warrington and Macclesfield.

    Telephone Sales Staff Training in Reading

    Serving Berkshire and the Thames Valley, covering Reading, Theale and Newbury as well as Henley, Bracknell and Basingstoke.

    Telesales Training in Slough

    Serving Berkshire and the Thames Valley, covering Slough, Windsor and Maidenhead as well as Gerrards Cross, Uxbridge and Watford.

    Telephone Sales Staff Training in Aylesbury

    Serving Buckinghamshire, covering Aylesbury, High Wycombe and Hemel Hempstead, as well as Oxford, Bicester and Buckingham.

    Telesales Training in Milton Keynes

    Also serving Buckinghamshire, covering Milton Keynes, Luton and Bedford, as well as Stevenage, St Albans and Welwyn Garden City.

    Telephone Sales Staff Training in Basingstoke

    Serving Hampshire, covering Basingstoke, as well as Camberley, Farnborough, Aldershot to the east, and Newbury, Andover and Winchester to the west.

    Our experienced, high quality trainers will deliver your training to the highest standards and with the maximum effect.

    In House Telephone Sales Staff Training Courses across the UK

    For in house delivery of Telesales Training, we have an established national UK network of trainers, as well as centres in London, Birmingham, Slough, Reading, Basingstoke, London Heathrow, Aylesbury and Milton Keynes, so you can be sure that your telephone sales training will be delivered in a quality assured and cost effective manner.   For in-house telesales team training, you need look no further than Activia.

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    Let's talk about quality assured, flexible Telephone Sales Staff Training.
    Call Activia to discuss your requirements for Telesales Training.