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Assertiveness Training Courses

Training courses in Assertiveness

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Improve Confidence and Results and Reduce Your Stress
General Information
Course Outlines
Prices
Dates: When and Where
Delegate Feedback (49)
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General Information for
Assertiveness training

eLearning icon
FREE eLearning revision
With our latest Assertiveness courses, you get free eLearning revision for 14 days after your class so you can reinforce the knowledge you have gained.
Use the right hand menu on this page to click on the course you want for more information.
Access is simple: go to www.activia.co.uk/login and log in using your email address.   This will give you free access to our eLearning revision modules.
Note: These have been developed and written exclusively by Activia to maximise effectiveness, by matching the eLearning exactly to what you cover in class.   We hope you have fun, on the day of the course and with honing your knowledge afterwards!

Assertiveness is a behaviour which helps us to communicate our opinions, feelings and needs without hurting or offending others. It is an important skill, both in business and in everyday life, as it helps you express yourself and stand up for your beliefs in a clear and honest way without violating your – or someone else's – rights.

Regardless of the situation, not knowing how to be assertive can have serious consequences.

With Activia, you can check your skill level (see the button on the right) which ensures you book on the correct course.   This facility is also invaluable when putting together training programmes or bespoke courses for numbers of delegates.

You can also build a bespoke course (click the button on the right) to suit your own or your company project requirements, incorporating the modules which cover the subjects you want to learn.

Aggressive Behaviour

Some people (wrongly) assume that assertiveness is synonymous with aggression and feel that if they assert themselves, others will think they are being aggressive. In reality, however, the two are very different.

It is true that both involve stating what you need and standing up for what you believe in, but there are important differences in the way you communicate this. While aggressive people only tend to consider their own position, often upsetting people in the process, assertive people always remain respectful of others and their opinions. It's often about finding the right combination: knowing when to be assertive and when to take a more flexible approach is what makes the difference.

If you find that although you have no problem with giving your own point of view and often get your own way, you also sense that others don't buy in or support you in the way you would like, you are probably being aggressive!

Passive (Submissive) Behaviour

Passive behaviour might appear to be the "easy route", but it can lead to low self-esteem and may have a negative effect on your health and relationships. Not expressing yourself openly and constantly fulfilling other people's needs can leave you feeling tense, anxious and resentful.

If you find yourself in a position where it's difficult to cope (often with your workload) but you mention this to colleagues rather than the person or people who are causing the problem, you are probably being submissive!

How Do Activia's Courses Help You?

Assertiveness training can help you and your organisation learn how to get your thoughts across in a clear and coherent manner, the difference between constructive criticism and insults, when to hold back and when pushing through makes sense, and how to use your voice and body language to your advantage without being aggressive.The aim of our courses is to give you easy-to-digest explanations and practical tips on how to improve your assertiveness skills and develop more productive working relationships with both your colleagues and your clients. The training will help you to recognise and differentiate between aggressive, passive and assertive behaviour, and effectively adapt your own behaviour depending on the situation and various social triggers.

We'll teach you how to use assertive body language to get your message across and how to shape your personal communication style for instant results.

And with Activia's workshops, your training doesn't end when you leave the classroom. In order to help you put your new skills into practice and get the best results for your business, we help you to develop a personal action plan, and provide you with specific exercises to help build your knowledge and confidence even further. The small classroom size means that you also have the opportunity to ask questions or discuss any personal difficulties with our trainers, who will be happy to assist you on the day.

Related Courses

You will find related training courses in our Soft Skills section.

Feedback from delegates on our Assertiveness courses

Average Review 4.4/5 based on 49 reviews.

"We did really well and there were one to one discussions of the concerns we have and the daily challenges we face."     Garry Mulgrew     Mar 9 2015     Rating for feedback (4 stars)

"The training was a revelation to me and I'm sure the more I develop techniques it will be invaluable to me going forward. "     Chris Thompson     Mar 2 2015     Rating for feedback (4 stars)

"A very worthwhile course. "     Caron Newell     Feb 13 2015     Rating for feedback (4 stars)

"Wayne really got the group motivated and talking, he uses stories to back-up what he's saying which helped me visualise what he meant which is good"     Tom Daniell     Feb 13 2015     Rating for feedback (4 stars)

"The teacher was outstanding"     Joseph Turton     Feb 13 2015     Rating for feedback (5 stars)

"The trainer was very enthusiastic and got everyone involved in the session. "     Charlotte Humphrey     Feb 13 2015     Rating for feedback (4 stars)

"Great half day course!"     Charlotte Matthews     Feb 13 2015     Rating for feedback (4 stars)

"The course was great with real life examples."     Rimante Zagreckaite     Feb 13 2015     Rating for feedback (5 stars)

"A really excellent day and the trainer was very knowledgeable"     Debbi Keeley     Feb 9 2015     Rating for feedback (4 stars)

"The trainer was great - really knew the topic and presented it well, engaging the delegates and tailoring the content the needs of the learners."     Debbi Keeley     Feb 9 2015     Rating for feedback (4 stars)

"Teaching was clear and Simon put everyone quickly at ease, allowing us all to be open about the different struggles that we face at work. I would definitely recommend Activia to colleagues if/when they are looking for training."     Fiona Trim     Feb 2 2015     Rating for feedback (4 stars)

"I would like to say that the Trainer Claudette was very enthusiastic and very knowledgeable. She made the day very interesting and I am sure that we all came away having achieved our objective. Many thanks"     Lynda Hilton     Jan 29 2015     Rating for feedback (5 stars)

"the course was enjoyable as well as constuctive, I was occupied and was kept interested all day."     Graham McCullough     Jan 20 2015     Rating for feedback (4 stars)

"I really enjoyed this course, thank you"     Emily Mackrell     Jan 8 2015     Rating for feedback (4 stars)

"The trainers life experience definitely helped him to teach us to the best of the ability."     Rebecca Harrison     Aug 28 2014     Rating for feedback (5 stars)

"A really good day, good fun, excellent trainer that put me and the other delegates at ease. Thoroughly enjoyable."     Emilie Gessen     Aug 6 2014     Rating for feedback (4 stars)

"The trainer was enthusiatic and engaging and was clearly experienced. She used anecdotal references to help make the tools and definitions applicable to day to day life and was able to appreciate all perspectives given by the delegates."     Hannah Amiss     Aug 6 2014     Rating for feedback (5 stars)

"Very happy with the course."     Graham Hawkins     Jul 10 2014     Rating for feedback (5 stars)

"thank you for an enjoyable day. "     Sue Allsopp     Jun 23 2014     Rating for feedback (5 stars)

"The trainer was very informative and very knowledgeable"     June Race     Jun 23 2014     Rating for feedback (4 stars)

Developing Assertiveness in the Right Way

Course Outline

Duration: this is a one-day training course
training-courses-in-assertiveness
eLearning icon
FREE eLearning revision
Note: FREE eLearning revision is available with this course.   Click the "About Assertiveness" button at the top of the right hand menu for more details.
ILM logo
ILM Endorsed Training Course
Note: This exclusive training course has been developed by Activia and endorsed by the ILM – Europe's foremost provider of leadership and management qualifications. The training can be delivered as a stand-alone course, and an ILM award certificate provided at a small additional charge. Alternatively it can count towards an ILM-endorsed award for management training.
Content covered
Introduction and Course Overview
Different Types of Behaviour
• Definitions of Behaviour Types  • Recognising Aggressive, Passive and Assertive Behaviours 
Causes and Effects of Behaviour Types
• Possible Causes of Different Types of Behaviours  • Impact or Effects of Each Type of Behaviour  • Pros and Cons of Different Behaviours 
Assertiveness and You
• Self Reflection  • The Benefits of Assertive Behaviour to You 
Personal Communication Styles
• What is Communication?  • Getting Communications Across  • Personal Communication Style Questionnaire 
Getting Our Thinking Right
• Our Inner Dialogue  • Managing Our Inner Dialogue  • Understanding Rights and Responsibilities  • Responsibilities of Assertiveness  • Exercises: Inner Dialogue and Rights and Responsibilities  • Positive Thinking 
Body Language and Assertiveness
• How Important is Body Language ?  • Demonstrating Assertive Body Language 
Saying the Right Things
• Guidelines for Assertive Words  • The Three Step Approach to Being Assertive  • Exercises in Applying Assertiveness 
More Assertiveness Techniques
• Reflecting/Playback  • Fogging  • Broken Record 
Starting to be More Assertive
• Making Requests  • Tips for Making Requests  • Saying “No”: Refusing Requests   • LEEP Model for Handling Aggression from Others  • Applying Assertiveness to Your Own Situation 
A Personal Action Plan

Call Activia Training on 0845 230 6150 Click to request a callback from Activia Training

Assertiveness Basics (Half Day)

Course Outline

Duration: this is a half-day training course
training-courses-in-assertiveness
ILM logo
ILM Endorsed Training Course
Note: This exclusive training course has been developed by Activia and endorsed by the ILM – Europe's foremost provider of leadership and management qualifications. The training can be delivered as a stand-alone course, and an ILM award certificate provided at a small additional charge. Alternatively it can count towards an ILM-endorsed award for management training.
Content covered
Introduction and Course Overview
Different Types of Behaviour
• Definitions of Behaviour Types  • Recognising Aggressive, Passive and Assertive Behaviours 
Assertiveness and You
• Self Reflection  • The Benefits of Assertive Behaviour to You 
Body Language and Assertiveness
• How Important is Body Language ?  • Demonstrating Assertive Body Language 
Saying the Right Things
• Guidelines for Assertive Words  • The Three Step Approach to Being Assertive  • Exercises in Applying Assertiveness 
Starting to be More Assertive
• Making Requests  • Tips for Making Requests  • Saying NO: Refusing Requests  • LEEP Model for Handling Aggression from Others  • Applying Assertiveness to Your Own Situation 
A Personal Action Plan

Call Activia Training on 0845 230 6150 Click to request a callback from Activia Training

Prices for Assertiveness training

Please note : all prices exclude VAT.
Scheduled public classes
[The simplest and most cost-effective option for 1, 2 or 3 delegates]
If you book in advance, Early Bird prices start at just £119
•  Developing Assertiveness
 
First delegate: £179
2nd delegate: £149
3rd delegate +: £129 each
•  Assertiveness Basics (Half Day)
 
First delegate: £149
2nd delegate: £119
3rd delegate +: £99 each
NOTE   [click to show/hide]
To view scheduled dates, click the "Dates" button on the right

Training at your offices
[A convenient and very cost-effective option for groups of delegates]
•  Developing Assertiveness
 
First delegate: £449
Extra delegates: £45 each
(Price per day)
•  Assertiveness Basics (Half Day)
 
First delegate: £179
Extra delegates: £30 each
(Price per ½-day)
NOTES   [click to show/hide]

Scheduled dates for our public classes

Prices vary, and in general, the earlier you book, the lower the price.
Our small class sizes mean that classes are often full, so it's usually best to book as soon as you can.   So don't be disappointed by leaving it too late!

If you see classes at higher prices set to run over the next few days, these are empty classes and if you book, you may be the only delegate attending.

NOTE : prices are per delegate and exclude VAT.

Click on the links in the right panel for outlines and more information on any course.
View scheduled dates for the course you want by clicking on "Show/Hide Dates" in the relevant blue panel below.
Click on 'Book now' against the class you wish to book.

Assertiveness at Work

 Application/Subject
Level
Date
Centre
Price
 
Developing Assertiveness
[ Click to Show/Hide Dates +/– ]
Jul 6, 2015
Leeds
£165
Book Now
Jul 6, 2015
Milton Keynes
£165
Book Now
Jul 6, 2015
Bristol
 
**Full**
Jul 13, 2015
London Baker Street W1
£165
Book Now
Jul 13, 2015
Birmingham City Centre
£165
Book Now
Jul 20, 2015
Manchester Princess Street
£179
Book Now
Jul 20, 2015
Nottingham
£179
Book Now
Jul 20, 2015
Reading Green Park
£165
Book Now
Jul 22, 2015
Tower Bridge
£165
Book Now
Jul 27, 2015
London Baker Street W1
 
**Full**
Jul 27, 2015
Slough
£179
Book Now
Aug 3, 2015
Milton Keynes
£165
Book Now
Aug 3, 2015
Bristol
£179
Book Now
Aug 3, 2015
Leeds
£179
Book Now
Aug 10, 2015
London Baker Street W1
£179
Book Now
Aug 11, 2015
Birmingham City Centre
£179
Book Now
Aug 17, 2015
Nottingham
£169
Book Now
Aug 17, 2015
Reading Green Park
£169
Book Now
Aug 17, 2015
Manchester Princess Street
£169
Book Now
Aug 24, 2015
Tower Bridge
£155
Book Now
Aug 24, 2015
Slough
£169
Book Now
Aug 28, 2015
Milton Keynes
£169
Book Now
Need another date or location ?   Click to schedule your own class from £299.
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Course outlines

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Developing Assertiveness
Assertiveness Basics (Half Day)
Contact details
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Course Summaries for Assertiveness Training Courses

Image for Developing Assertiveness
Developing Assertiveness

This one-day training course has been designed to give delegates the appropriate tools to assert themselves in a wide range of situations at work. They will learn how the proper use of assertive behaviour enables people to deal with work colleagues, clients, suppliers and personal contacts in a way that is productive yet maintains and improves relationships.

Who should attend: Anyone who wants to develop more productive working relationships with colleagues, managers/staff and clients, in a positive way that makes life easier for everybody.

Image for Assertiveness Basics (Half Day)
Assertiveness Basics (Half Day)

This intensive half-day workshop has been designed to give delegates the appropriate tools to assert themselves in a wide range of situations at work.

Who should attend: Anyone who wants to develop more productive working relationships with colleagues, managers/staff and clients, in a positive way that makes life easier for everybody.

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Assertiveness Training Courses from Activia

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We can provide training in Assertiveness at any of our ten centres UK wide, or we can come to your offices – if you have groups of staff, this is a particularly convenient, flexible and cost effective option.

We have been training since 1995 and have continually developed our philosophy of high quality, flexible and cost effective provision of training in Assertiveness .   This means you can be confident that we have the expertise, and the experience, to give all you need with training courses for Assertiveness.

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