>>> Click for more about Assertiveness: courses, prices & dates <<<
ABOUT ACTIVIA
Activia for Developing Assertiveness
Tutor led training that gets results
Bookings and Enquiries:
Customer Service:
0333 6000 111
0333 6000 555
Icon for Developing Assertiveness in the Right Way

Assertiveness Training Courses From Activia

Developing Assertiveness in the Right Way

Contact information Click to request a callback
A One-Day Training Course
Course Outline
About the Course
Prices
Dates and Venues
Delegate Feedback
More Information
Course Outline

This course is a one-day training course structured into 11 modules.

0
Module 1
Introduction and Course Overview
0
Module 2
Different Types of Behaviour
Learning outcomes
Learn about aggressive, passive (submissive) and assertive behaviour types.
Topics covered
  • Definitions of Behaviour Types
  • Recognising Aggressive, Passive and Assertive Behaviours
  • 0
    Module 3
    Causes and Effects of Behaviour Types
    Learning outcomes
    Recognise what causes aggressive, passive and passive aggressive behaviour and the effects they have.
    Topics covered
  • Possible Causes of Different Types of Behaviours
  • Impact or Effects of Each Type of Behaviour
  • Pros and Cons of Different Behaviours
  • 0
    Module 4
    Assertiveness and You
    Learning outcomes
    Self-reflection - identify what triggers your reactions and recognise the benefits of assertive behaviour.
    Topics covered
  • Self Reflection
  • The Benefits of Assertive Behaviour to You
  • 0
    Module 5
    Personal Communication Styles
    Learning outcomes
    Identify what good communication skills are, what are the benefits and barriers to communication and getting your point across.
    Topics covered
  • What is Communication?
  • Getting Communications Across
  • Personal Communication Style Questionnaire
  • 0
    Module 6
    Getting Our Thinking Right
    Learning outcomes
    The inner dialogue, recognising how our own thinking can positively or negatively affect the way we react to situations.
    Topics covered
  • Our Inner Dialogue
  • Managing Our Inner Dialogue
  • Understanding Rights and Responsibilities
  • Responsibilities of Assertiveness
  • Exercises: Inner Dialogue and Rights and Responsibilities
  • Positive Thinking
  • 0
    Module 7
    Body Language and Assertiveness
    Learning outcomes
    Understand the importance of how body language can impact on behaviours.
    Topics covered
  • How Important is Body Language ?
  • Demonstrating Assertive Body Language
  • 0
    Module 8
    Saying the Right Things
    Learning outcomes
    Understand how the use of language can impact positively or negatively in situations.
    Topics covered
  • Guidelines for Assertive Words
  • The Three Step Approach to Being Assertive
  • Exercises in Applying Assertiveness
  • 0
    Module 9
    More Assertiveness Techniques
    Learning outcomes
    Understand how techniques such as reflecting, fogging and the broken record are involved in assertive communication.
    Topics covered
  • Reflecting/Playback
  • Fogging
  • Broken Record
  • 0
    Module 10
    Starting to be More Assertive
    Learning outcomes
    Learn how to make and refuse requests assertively without impacting poorly on working or personal relationships.
    Topics covered
  • Making Requests
  • Tips for Making Requests
  • Saying “No”: Refusing Requests
  • LEEP Model for Handling Aggression from Others
  • Applying Assertiveness to Your Own Situation
  • 0
    Module 11
    A Personal Action Plan
    0 0

    About the Course

    Headline details for Developing Assertiveness in the Right Way.

    FREE eLearning Revision

    The Developing Assertiveness in the Right Way course comes with FREE eLearning revision which is matched exactly to the course.

    So if there are any parts of the course that you want to revisit, for 14 days after the course, you can simply log in and run the module -- or even the whole course -- again.

    Click for more information about our free elearning revision

    Why Assertiveness Training?

    Learning to be assertive is an essential skill in business – it allows you to bring your ideas and points across clearly and with confidence. At Activia, we guide you to a manner that comfortably sits within the ‘pushy and annoying’ manager and the ‘doormat’ that isn’t respected by employees.

    It’s all about finding the right combination – knowing when to be assertive and when to take a more flexible approach is what makes the difference. These are just some of the ways assertiveness can help your organisation:

    • How to get your thoughts across in a clear and coherent manner
    • How to mould your ‘office personality’ and how you wish to be perceived
    • Knowing the difference between constructive criticism vs. insults
    • When to hold back and when pushing through makes sense
    • Using your body language and voice to your advantage
    • To remain professional at all times, never going beyond what’s acceptable when attempting to establish authority

    When you train with Activia, we teach you how to apply assertive communication skills in your everyday work situations: you will acquire practical techniques which will increase your effectiveness and productivity, and help you to gain control of daily activities.

    Course Aims

    This one-day training course has been designed to give delegates the appropriate tools to assert themselves in a wide range of situations at work. They will learn how the proper use of assertive behaviour enables people to deal with work colleagues, clients, suppliers and personal contacts in a way that is productive yet maintains and improves relationships.

    Target Audience

    Anyone who wants to develop more productive working relationships with colleagues, managers/staff and clients, in a positive way that makes life easier for everybody.

    Why Activia?

    Our courses have been built to give delegates easy-to-digest explanations and techniques that can be applied the minute you leave the classroom. At Activia, we’ll teach you:

    Different Types of Behaviour

    Business isn’t limited to processes and making sure the numbers add up. It’s also largely about being able to deal with people ¬– your staff forms the crux on which any successful organisation is built.
    We’ll teach you how to recognise aggressive, passive and assertive behaviours. You’ll be able to adapt your behaviour depending on the situation, responding to and being able to recognise various social triggers.

    Assertiveness and You

    This is where we’ll take you through a process of self-reflection – how does assertiveness form a part of your management style? Do you use it effectively when dealing with employees or clients?

    Personal Communication Styles

    There are several ways in which you can communicate – there is not a single right answer, but rather a collection of different options that can be used based on the circumstance.
    We’ll provide everything you need to know about communication, what it is, how to get it across effectively, and we’ll tailor an action plan based on your personal communication style questionnaire.

    Saying the Right Things

    Once we’ve established an understanding of assertiveness and its place in communications, we’ll give you a template on which to build an assertive dictionary that will help you say all the right things. We’ll equip you with specific exercises to help build your knowledge and confidence.

    Body Language

    Communication is more than just what you say – body language is often more communicative than words. Assertive body language can get your message across before you even open your mouth. We’ll teach you several techniques that will deliver instant results.

    Activia is one of the UK's leading business training organisations – we have helped thousands of people to reach their potential in the workplace. These are just a few reasons why employers consistently choose us:

    The Experience

    We have been involved in the training industry since 1995. We know exactly how to assemble course structures that fulfil maximum potential, without wasting time or resources. Having the backing of hundreds upon hundreds of past courses, we give businesses what they need.

    Dedicated (and Friendly!) Training Advisors

    Our trainers aren’t chosen just for their professional qualifications, but they also need to have the right personality – we want our delegates to land in a friendly atmosphere, where people feel at ease and ready to ask questions and make contributions to our sessions.

    Tools and Backup

    When you finish your course at Activia, that’s not the end of your learning experience! We give you the tools you need to continue the process once you’ve left. We’ll give you a personal action plan, which is a tailored programme built to get the best results for your business.

    Delegate Feedback  from our
    Developing Assertiveness In The Right Way course

    Average Review 4.3/5 based on 45 reviews.

    "Overall a well presented and delivered course"     Shane Caiger     Jul 22 2015    

    "It was very useful - thanks to the trainer"     Jeanette Parker Wooding     Jul 20 2015    

    "I would like to say how helpful my tutor Anthony was."     Julie Norman     Jul 13 2015    

    "Anthony was very enthusiastic - he had great industry experience and used it provided us with lots of examples "     Sawsan Hamawandy     Jul 13 2015    

    "We did really well and there were one to one discussions of the concerns we have and the daily challenges we face."     Garry Mulgrew     Mar 9 2015    

    "The training was a revelation to me and I'm sure the more I develop techniques it will be invaluable to me going forward. "     Chris Thompson     Mar 2 2015    

    "A really excellent day and the trainer was very knowledgeable"     Debbi Keeley     Feb 9 2015    

    "The trainer was great - really knew the topic and presented it well, engaging the delegates and tailoring the content the needs of the learners."     Debbi Keeley     Feb 9 2015    

    "Teaching was clear and Simon put everyone quickly at ease, allowing us all to be open about the different struggles that we face at work. I would definitely recommend Activia to colleagues if/when they are looking for training."     Fiona Trim     Feb 2 2015    

    "I would like to say that the Trainer Claudette was very enthusiastic and very knowledgeable. She made the day very interesting and I am sure that we all came away having achieved our objective. Many thanks"     Lynda Hilton     Jan 29 2015    

    Dates and Venues  for our public classes

    We have a simple price model where the earlier you book, the lower the price.
    Our small class sizes mean that classes are often full, so (again) it's usually best to book as soon as you can.

    NOTE : prices are per delegate and exclude VAT.

    Click on 'Book now' against the class you wish to book.

    Developing Assertiveness
     
    Sep 1, 2015
    Leeds
     
    **Full**
    Sep 4, 2015
    Bristol
     
    **Full**
    Sep 7, 2015
    Birmingham City Centre
    £199
    Book Now
    Sep 7, 2015
    London Baker Street W1
    £199
    Book Now
    Sep 14, 2015
    Reading Green Park
    £199
    Book Now
    Sep 14, 2015
    Nottingham
    £199
    Book Now
    Sep 17, 2015
    Manchester Princess Street
    £199
    Book Now
    Sep 21, 2015
    Tower Bridge
    £199
    Book Now
    Sep 21, 2015
    Slough
    £199
    Book Now
    Sep 28, 2015
    Milton Keynes
    £199
    Book Now
    Sep 28, 2015
    Bristol
    £199
    Book Now
    Sep 28, 2015
    Leeds
    £199
    Book Now
    Oct 5, 2015
    London Baker Street W1
    £199
    Book Now
    Oct 5, 2015
    Birmingham City Centre
    £199
    Book Now
    Oct 12, 2015
    Nottingham
    £199
    Book Now
    Oct 12, 2015
    Reading Green Park
    £199
    Book Now
    Oct 13, 2015
    Manchester Princess Street
    £199
    Book Now
    Oct 19, 2015
    Slough
    £179
    Book Now
    Oct 19, 2015
    Tower Bridge
    £179
    Book Now
    Oct 26, 2015
    Bristol
    £179
    Book Now
    Oct 26, 2015
    Leeds
    £179
    Book Now
    Oct 26, 2015
    Milton Keynes
    £179
    Book Now
    Nov 2, 2015
    Birmingham City Centre
    £159
    Book Now
    Nov 2, 2015
    London Baker Street W1
    £159
    Book Now
    Nov 9, 2015
    Nottingham
    £159
    Book Now
    Nov 9, 2015
    Manchester Princess Street
    £159
    Book Now
    Nov 12, 2015
    Reading Green Park
    £159
    Book Now
    Nov 16, 2015
    Slough
    £139
    Book Now
    Nov 19, 2015
    Tower Bridge
    £139
    Book Now
    Nov 23, 2015
    Milton Keynes
    £139
    Book Now
    Nov 23, 2015
    Leeds
    £139
    Book Now
    Nov 26, 2015
    Bristol
    £139
    Book Now
    Nov 30, 2015
    Birmingham City Centre
    £139
    Book Now
    Need another date or location ?   Click to schedule your own class from £299.
    Prices:  Developing Assertiveness in the Right Way
    Please note : all prices exclude VAT.
    Scheduled public classes
    [The simplest and most cost-effective option for 1, 2 or 3 delegates]
    If you book in advance, Early Bird prices start at just £139
    •  Developing Assertiveness
     
    First delegate: £199
    2nd delegate: £149
    3rd delegate +: £99 each
    NOTE   [click to show/hide]
    To view scheduled dates, click the "Dates" button on the right

    Training at your offices
    [A convenient and very cost-effective option for groups of delegates]
    •  Developing Assertiveness
     
    First delegate: £449
    Extra delegates: £45 each
    (Price per day)
    NOTES   [click to show/hide]

    More Information:
    Developing Assertiveness in the Right Way

    All Activia training courses have been created, reviewed and developed to ensure they provide up to date and constantly improving standards of content. Our Assertiveness training is interactive and classroom-based which maximises learning through the ability to ask questions and discuss specific issues.

    Class sizes

    Maximum class size for Developing Assertiveness courses is 10 delegates, which ensures that attendees get adequate time for personal attention from the instructor. At some of our centres, the maximum class size is 12 delegates.

    Note that we never cancel our scheduled classes -- even if there are only one or two delegates -- so once you have booked, your place is assured.

    Private (closed) classes can be booked at our centres, subject to the same maximum class sizes, if you want to use our facilities for your training.

    For training at your offices, we can deliver classes of up to 15 delegates, though with bigger class sizes you must understand that there is less time for questions from delegates, and this may affect the quality of their experience.

    How to book
    • Decide on the Assertiveness course you want, the date(s) you can attend, and the number of delegates involved
    • Also decide whether you want training at your offices or at one of our centres.
    • You can use the Speedy Quote option to get a quick price, and to book online
    • if at any time you want help or advice, or you want to book on the telephone, just call us on 0845 230 6150 to speak to one of our friendly training advisors

    Note: With non-credit card bookings you must sign and return a Booking Form before we can confirm your training.

    Also note: If you are a private individual you must pay by credit card at the time of booking.

    The confirmation process
    • Your place is allocated, along with workbooks (and lunches if it's at our centre)
    • You receive an official confirmation, with joining instructions (and directions if it's at our centre)
    • You receive a VAT invoice

    Note: Please allow 1 - 2 working days for your confirmation and invoice.

    What happens on the day

    If you are coming to our centre, dress code is smart casual.   Refreshments and a free buffet lunch will be provided, but please note that, as a training company who relies on caterers, we are unable to reliably provide for differing dietary requirements, so if you are in any doubt then please bring your own.   The timetable is as follows:

    • 9:15: - Arrival time
    • 9:30: - Training starts
    • 11:00: - Mid-morning break
    • 1:00: - Lunch break (one hour)
    • 3:15: - Mid-afternoon break
    • 4:30: - Wrap up

    Note: break times can vary according to the needs of the training, and course duration for smaller class sizes can be shorter because fewer delegates have fewer questions !

    For training at your offices, this itenerary can be varied by prior arrangement.

    What you get

    With your Assertiveness training course from Activia, you get a free workbook, so you can review and revise afterwards to reinforce your knowledge. With all Assertiveness at Work courses, you are also given 14-day access to free eLearning revision which will further help you to reinforce the lessons you have learned.

    Every delegate on a Developing Assertiveness in the Right Way course also gets an Activia Training Attendance Certificate.

    Quick Links Icon for Developing Assertiveness in the Right Way
    Quick Links
    Related Assertiveness courses
    Related course
    Show links to information and tools
    You may also like ...

    Assertiveness Training Courses from Activia

    Activia Training logo

    We can provide training in Assertiveness at any of our ten centres UK wide, or we can come to your offices – if you have groups of staff who need training, this is a particularly convenient, flexible and cost effective option.

    We have been training business all over the UK since 1995 and have continually developed our philosophy of high quality, flexible and cost effective provision of training in Assertiveness .   This means you can be confident that we have the expertise, and the experience, to give all you need with training courses for Assertiveness.

    Activia Training logo
    Quality Assurance
    Quality assurance from Activia Training
     
    Privacy Policy     |     Terms & Conditions     |     Blog     |     Course Finder     |     Request a callback