Receptionist Skills Training

Receptionist Skills

A One-Day Training Course


Your training is easier with Activia because we have:
  • Recognised national quality accreditations
  • Training businesses since 1995
  • Friendly, capable, flexible service
  • Dedicated training advisors
  • Unique tools and backup
  • Design & management of training programmes
  • Fiercely competitive prices !
receptionist training courses from activia
We'd like to discuss how we can give you the best service you will find.


Want to know more ?

Call us on 0845 230 6150

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Course Information

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Why Receptionist Skills training ?

  • Do your customers encounter staff who do not do your company justice?
  • Are your people well-meaning but unaware of the effect they have on people?
  • Or are they just in need of some gentle prodding and team building?

  • You only have one chance to create a good first impression, making receptionists and telephonists vitally important (and often under-rated) members of your team.
    We work with you to define your objectives, the areas we need to cover and the best method of training delivery for your particular circumstances.
    The result ? Your customers will have a positive experience when dealing with your company, motivating them to favour you in the future.

    Course Aims

    To raise the awareness of customer service at the reception desk and assist delegates in providing exceptional customer care.

    Who Should Attend?

    All front line reception staff who directly come into contact with customers, both face-to-face or on the telephone.

    Quick Course Outline: Receptionist Skills

    Introduction and Course Overview


    Exercise: Getting to Know You


    The Role of the Receptionist

    • Customer Service Exercise  • Bet You Didn’t Know That 

    Customer Service Principles

    • Superior Receptionist Behaviours  • What Do You See ?  • First Impressions  • Moments of Truth  • Good vs Exceptional Customer Service 

    Communication

    • Why Communication Goes Wrong  • Getting Communications Across  • Personal Communication Style Questionnaire 

    Questioning Techniques

    • What Are Open Questions?  • What are Closed Questions?  • T.E.D. Technique for Open Questions  • Funnelling Technique 

    Listening Skills

    • Listening Skills Questionnaire  • Listening Skills Tips/Techniques 

    Telephone Skills

    • Telephone Skills Self Diagnostic  • Inappropriate Language/Phrases Exercise  • Effective Telephone Communicators  • Poor Telephone Communicators 

    The Factors of The Voice

    • Power  • Pitch  • Pronunciation  • Pace  • Inflection/Emphasis 

    Professional Handling of Incoming Calls

    • Six Steps to Handling an Incoming Call  • Warm Transfer of Calls  • Message Taking 

    Telephone Work – Standards Monitoring Checklist


    Assertiveness

    • Car wars exercise  • Assertiveness, Aggressiveness and Passivity  • Assertiveness – The 3 Steps  • Assertive Skill Practice  • Positive Words and Phrases  • Words and Phrases Exercise 

    Dealing with Anger

    • Irate People – Tips and Tactics 

    A Personal Action Plan


    Learning Outcomes

  • Understand the importance of the Receptionist role in delivering excellence in customer care
  • Have a common understanding of what exceptional customer care looks like, and gain tips and tactics to demonstrate this level of service
  • Understand the importance, and use of, the telephone in delivering exceptional customer service

  • Receptionist Skills

    A One-Day Training Course

    Prices for Receptionist Skills

    Activia's prices are always among the best in today's market, and if you are offered a lower price for a like-for-like course, then we will match it.   Click for details of the Activia Price Promise.

    Scheduled Public Classes

    Prices for Scheduled Public Classes are as follows:
     
    Price per delegate
     Delegate
    1st
    2nd
    3rd
    4th
    5th
    6+
     Price per Delegate
    £249
    £219
    £199
    £199
    £199
    [ See below for dates ]

    Private & In-House Training Courses

    We can deliver private training courses at one of our training centres or on your premises:
     
    Total price per day (all delegates)
    No. of Delegates
    1
    2
    3
    4
    5
    6
    More
    Training At an Activia centre
    £599
    £654
    £709
    £764
    £819
    £874
    + £55 each
     - Cost per delegate
    £599
    £327
    £236
    £191
    £164
    £146
    £100 for 12
    Training At your office
    £549
    £594
    £639
    £684
    £729
    £774
    + £45 each
     - Cost per delegate
    £549
    £297
    £213
    £171
    £146
    £129
    £87 for 12

    Please note : all prices exclude VAT

    Receptionist Skills

    A One-Day Training Course

    Dates for Receptionist Skills

    Scheduled Public Classes

     Tue, September 7, 2010 *
    Birmingham South
    £229
      * A late booking discount is available (Credit Card payment only)
     Thu, September 16, 2010
    Slough
    £249
     Wed, September 22, 2010
    Liverpool Street (City of London)
    £249
     Fri, September 24, 2010
    Manchester
    £249
     Thu, September 30, 2010
    Central Birmingham
    £249
     Thu, October 7, 2010
    Reading
    £249
     Thu, October 7, 2010
    Basingstoke
    £249
     Wed, October 13, 2010
    West London
    £249
     Thu, October 21, 2010
    Birmingham South
    £249
     Wed, October 27, 2010
    Slough
    £249
     Wed, November 3, 2010
    Milton Keynes
    £249
     Wed, November 3, 2010
    Manchester
    £249
     Thu, November 11, 2010
    Central Birmingham
    £249
     Tue, November 16, 2010
    Basingstoke
    £249
     Thu, November 18, 2010
    Reading
    £249
     Thu, November 25, 2010
    West London
    £249
     Tue, November 30, 2010
    Birmingham South
    £249
     Thu, December 9, 2010
    Slough
    £249
     Wed, December 15, 2010
    Liverpool Street (City of London)
    £249
     Wed, December 15, 2010
    Bristol
    £249
     Thu, December 16, 2010
    Milton Keynes
    £249
     Fri, December 17, 2010
    Manchester
    £249
     Mon, December 20, 2010
    Central Birmingham
    £249
    NOTES: We limit class sizes to a maximum of 12
    though individual centres may have smaller capacity.
                Prices are per delegate, excluding VAT

    Private & In-House Training Courses

    We can deliver private training courses at one of our training centres or on your premises:
    • Very competitive prices
    • Dates arranged to suit your availability
    • Content can be or tailored to your needs at no extra charge
    • Class sizes to suit you  (we recommend a maximum of 12)


    Activia Training   Abbey House   18-24 Stoke Road   Slough SL2 5AG
    Telephone: 0845 230 6150 (local rate)
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    Why Activia for Receptionist Skills Training ?

    Receptionist Skills Training in London, Birmingham, Manchester, Bristol and the South East

    Activia should be your first choice for training in receptionist skills in the UK.   We provide you with a full range of classes for job-related Business Skills, HR & Supervision, Sales and Management Development as well as IT applications from Microsoft, MS Office, Sage, Adobe, Macromedia, Crystal Reports and Lotus. If you are looking for office assistant classes, you will find that Activia offers a level of service that is unrivalled in the market, with quality, flexible 1 day Receptionist Skills Training at fiercely competitive prices.

    Receptionist Training

    If your requirement is receptionist skills training, we can provide you with training courses from introduction to advanced level at highly competitive prices. You will find that for classes for office assistants, Activia will provide more tailored, flexible and focused solutions, and this enables you to get the most from your budget using the minimum of resources.

    Courses in London, the Midlands, Manchester, Bristol, Berkshire (Berks), Buckinghamshire (Bucks), Hampshire (Hants), Surrey and UK wide

    We provide Receptionist Training courses all over the UK, with modern, fully equipped training centres in the following locations:

    Receptionist Skills Training in the City of London

    Serving the City in Liverpool Street and Fleet Street, and the West End of London, as well as areas like Leytonstone, Walthamstow, Barking, Chingford and Ilford.

    Receptionist Skills Training in West London

    Serving West London, as well as areas like Brentford, Kew, Watford, Richmond and Hounslow.

    Receptionist Training in the centre of Bristol

    Serving South West England, covering Bristol, Avon and Bath and Radstock in Somerset as well as Clevedon and Chepstow.

    Receptionist Skills Training in Birmingham City Centre

    Serving Warwickshire and the Midlands, covering Birmingham, Walsall and Dudley as well as Wolverhampton, Telford and Tamworth.

    Receptionist Training in Birmingham South

    Serving Warwickshire and the Midlands, covering Solihull, Halesowen and Redditch as well as Coventry, Kidderminster and Worcester.

    Receptionist Skills Training in Manchester

    Serving Lancashire and the North West, covering Manchester, Salford, Stockport and Oldham as well as Bolton, Rochdale, Wigan, Warrington and Macclesfield.

    Receptionist Skills Training in Reading

    Serving Berkshire and the Thames Valley, covering Reading, Theale and Newbury as well as Henley, Bracknell and Basingstoke.

    Receptionist Training in Slough

    Serving Berkshire and the Thames Valley, covering Slough, Windsor and Maidenhead as well as High Wycombe, Uxbridge and Watford.

    Receptionist Training in Milton Keynes

    Serving Buckinghamshire, covering Milton Keynes, Aylesbury and Buckingham, as well as Luton, Bedford, Stevenage, St Albans and Welwyn Garden City.

    Receptionist Skills Training in Basingstoke

    Serving Hampshire, covering Basingstoke, as well as Camberley, Farnborough, Aldershot to the east, and Newbury, Andover and Winchester to the west.

    Our experienced, high quality trainers will deliver your training to the highest standards and with the maximum effect.

    In House Receptionist Skills Training Courses across the UK

    For in house delivery of Receptionist Training, we have an established national UK network of trainers, as well as centres in London, Birmingham, Manchester, Bristol, Slough, Reading, Basingstoke and Milton Keynes, so you can be sure that your training in receptionist skills will be delivered in a quality assured and cost effective manner.   For in-house receptionist skills training, you need look no further than Activia.

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    Let's talk about quality assured, flexible Receptionist Skills Training.
    Call Activia to discuss your requirements for Receptionist Training.