Course Information
Click on the links below for more information about the Assertiveness at Work course. [NOTE: links open in a new window.]

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Call us on 0845 230 6150 or ask us to call you
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ILM Endorsed Training CourseThis exclusive training course has been developed by Activia and endorsed by the ILM -- Europe's foremost provider of leadership and management qualifications. The training can be delivered as a stand-alone course, or can count towards an ILM-endorsed award for management training. Click for more information about our ILM-endorsed Management Training programmes. Why Assertiveness Training?Do you:
Find yourself saying 'yes' to people's requests when you really want to say 'no?'
Bottle up or fail to express your discontent, even if you think it's justified?
'Give in' to others for a while, but eventually become irritable or even angry?Assertiveness is the ability to express yourself and your rights in an open, non-confrontational way.
Yet assertiveness does not come naturally because we have all learned passive behaviours to stave off confrontation.
When you train with Activia, we teach you how to apply appropriate assertive communication skills in your day-to-day work situations: you will acquire practical techniques which will increase your effectiveness and productivity, and help you gain control of daily activities. Course AimsThis one-day training course has been designed to give delegates the appropriate tools to assert themselves in a wide range of situations at work. They will learn how the proper use of assertive behaviour enables people to deal with work colleagues, clients, suppliers and personal contacts in a way that is productive yet maintains and improves relationships. Who Should Attend?Anyone who wants to develop more productive working relationships with colleagues, managers/staff and clients, in a positive way that makes life easier for everybody. Quick Course Outline: Assertiveness at WorkIntroduction and Course Overview
• Knowledge Skills Checklist
• Getting to Know You
Interpersonal Skills
• Interpersonal Skills
• Interpersonal Skills Checklist
Communication
• Why Communication Goes Wrong
• Getting Communications Across
• Personal Communication Style Questionnaire
What is Assertiveness?
• Car Wars Exercise
• Assertiveness, Aggressiveness and Passivity
• Assertiveness Practice
Rights and Responsibilities
• Rights and Responsibilities
Positive Thinking
• Can’t – One of the Greatest Barriers
• Turning Can’t into Can
• Tips for Positive Thinking
15 Top Tips for Building Trust and Rapport
• 15 Top Tips for Building Trust and Rapport
Practical Assertiveness Skills
• Assertiveness – the 3 steps
• Assertiveness Skills Practice
• Saying No to Others
• Positive Words and Phrases
• Words and Phrases Exercise
Listening Skills
• Listening Skills Questionnaire
• Listening Skills Tips/Techniques
Body Language Questionnaire
Different People in Different Ways
• Different People in Different Ways
Developing Assertiveness
• Assertiveness Preparation
• Assertiveness Tactics
• How Assertive are You?
• Assertive Process
• Assertiveness Strengths and Development Areas
A Personal Action Plan
Assertiveness at Work
A One-Day Training Course
Prices for Assertiveness at Work
Activia's prices are always among
the best in today's market, and if you are offered a lower price for a like-for-like course, then we will match it.
Click for details of the
Activia Price Promise.
Scheduled Public Classes
Prices for Scheduled Public Classes are as follows:
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Price per delegate |
Delegate |
1st |
2nd |
3rd |
4th |
5th |
6+ |
Price per Delegate |
£229 |
£199 |
£179 |
£179 |
£179 |
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[ See below for dates ]
Private & In-House Training Courses
We can deliver private training courses
at one of our training centres or
on your premises:
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Total price per day (all delegates) |
No. of Delegates |
1 |
2 |
3 |
4 |
5 |
6 |
More |
Training At an Activia centre |
£499 |
£549 |
£599 |
£649 |
£699 |
£749 |
+ £50 each |
- Cost per delegate |
£499 |
£274 |
£200 |
£162 |
£140 |
£125 |
£87 for 12 |
Training At your office |
£449 |
£489 |
£529 |
£569 |
£609 |
£649 |
+ £40 each |
- Cost per delegate |
£449 |
£244 |
£176 |
£142 |
£122 |
£108 |
£74 for 12 |
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Please note : all prices exclude VAT
Assertiveness at Work
A One-Day Training Course
Dates for Assertiveness at Work
Scheduled Public Classes
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Fri, September 3, 2010
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Manchester |
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** FULL **
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Fri, September 3, 2010 *
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Liverpool Street (City of London) |
£189 |
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* A late booking discount is available (Credit Card payment only) |
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Mon, September 6, 2010 *
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West London |
£189 |
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* A late booking discount is available (Credit Card payment only) |
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Thu, September 9, 2010
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Birmingham South |
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** FULL **
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Mon, September 20, 2010
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Slough |
£229 |
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Thu, September 23, 2010
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Milton Keynes |
£229 |
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Mon, September 27, 2010
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Manchester |
£229 |
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Mon, September 27, 2010
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Liverpool Street (City of London) |
£229 |
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Tue, September 28, 2010
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Central Birmingham |
£229 |
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Mon, October 4, 2010
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West London |
£229 |
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Tue, October 5, 2010
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Reading |
£229 |
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Wed, October 6, 2010
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Basingstoke |
£229 |
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Mon, October 18, 2010
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Slough |
£229 |
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Wed, October 20, 2010
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Birmingham South |
£229 |
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Mon, October 25, 2010
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Bristol |
£229 |
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Mon, October 25, 2010
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Manchester |
£229 |
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Mon, October 25, 2010
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Milton Keynes |
£229 |
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Mon, October 25, 2010
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Liverpool Street (City of London) |
£229 |
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Mon, November 1, 2010
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West London |
£229 |
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Mon, November 15, 2010
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Slough |
£229 |
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Tue, November 16, 2010
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Reading |
£229 |
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Thu, November 18, 2010
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Basingstoke |
£229 |
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Mon, November 22, 2010
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Liverpool Street (City of London) |
£229 |
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Mon, November 22, 2010
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Manchester |
£229 |
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Mon, November 22, 2010
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Milton Keynes |
£229 |
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Mon, November 22, 2010
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Bristol |
£229 |
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Mon, November 29, 2010
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West London |
£229 |
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Thu, December 2, 2010
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Birmingham South |
£229 |
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Mon, December 13, 2010
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Slough |
£229 |
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Mon, December 20, 2010
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Bristol |
£229 |
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Mon, December 20, 2010
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Manchester |
£229 |
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Mon, December 20, 2010
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Liverpool Street (City of London) |
£229 |
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Mon, December 20, 2010
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Milton Keynes |
£229 |
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Tue, December 21, 2010
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Central Birmingham |
£229 |
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NOTES: We limit class sizes to a maximum of 12
though individual centres may have smaller capacity.
Prices are per delegate, excluding VAT |
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Private & In-House Training Courses
We can deliver private training courses
at one of our training centres or
on your premises:
- Very competitive prices
- Dates arranged to suit your availability
- Content can be or tailored to your needs at no extra charge
- Our unique Bespoke Course Builder is available
- Class sizes to suit you (we recommend a maximum of 12)
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