Telephone Sales Training | Accredited Telesales Training



Telephone Sales Staff Training

Telephone Sales

A One-Day Training Course


Your training is easier with Activia because we have:
  • Recognised national quality accreditations
  • Training businesses since 1995
  • Friendly, capable, flexible service
  • Dedicated training advisors
  • Unique tools and backup
  • Design & management of training programmes
  • Fiercely competitive prices !
telephone sales training from activia
We'd like to discuss how we can give you the best service you will find.


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Call us on 0845 230 6150

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Course Information

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Do you know:
  • How selling to people on the telephone differs from face to face selling?
  • How, because of the impersonal nature of the medium, it is easier to lose sales?
Above all, do you know how to avoid this happening?

Too many companies treat telephone sales people as mechanical "order takers" and unknowingly consign an enormous volume of potential sales to the dustbin.
Whether telemarketing, booking appointments or straight product sales, each activity can be transformed by gaining control of the limitations and the opportunities offered by the telephone.
You will learn the crucial points to watch so that you maximise the conversion of new enquiries to real business.
The result ? Your ability to increase sales and profitability will be enhanced by staff who have a new awareness of how to be more effective.

Course Aims

This intensive one-day training course teaches delegates how to use the telephone for professional selling. Delegates will learn how to prepare scripts, manage calls, implement components of an effective voice, listen to feedback, and ask questions to increase sales. Course activities also cover finding prospects, discussing the type of information to leave on prospects' voice mail, maintaining a positive attitude, identifying the components of the soft sell, and building and maintaining relationships with prospects. Delegates will also learn about gaining feedback from customers, addressing rejection, resolving objections, and closing a sale.

Who Should Attend?

Anyone involved with telephone-based relationships who wants to organise and enhance their skills in the shortest possible time. Although the course has been designed for salespeople, the skills learned can equally be applied to areas such as customer service or support, where sales opportunities arise during the normal run of work.

Quick Course Outline: Telephone Sales

Incoming Calls

• Opening an Incoming Call 

Introduction and Course Overview


Introduction to Telephone Sales

• Common Mistakes Made by Salespeople  • What is Selling ?  • Three Key Definitions of Selling 

Confidence and Attitude

• Confidence and Attitude 

Communication Skills

• The Importance of Good Communication Skills 

Building Trust and Respect

• Building Trust  • Case Study: Freeman’s Rejections 

Separating Your Company from the Competition

• The Status Quo  • What Can You Do to Increase Your Status Quo?  • Case Study: Roger’s Super Year 

The Telephone

• Building Rapport on the Phone 

Outgoing Calls

• The Basic Script 

Selling Extra

• Cross Selling  • Up Selling  • Suggestive Selling 

Handling Objections

• Objection Handling  • Why Do People Object?  • Common Objections 

Sample Script

• Making the Script Yours  • My Script 

Pre-Call Planning

• Pre-Call Planning 

Telephone Tag and Call Backs

• Follow-Up Calls 

Your Sales Message

• Asking Questions  • Types of Questions  • Asking for the Sale  • Closing Techniques 

A Personal Action Plan


Telephone Sales

A One-Day Training Course

Prices for Telephone Sales

Activia's prices are always among the best in today's market, and if you are offered a lower price for a like-for-like course, then we will match it.   Click for details of the Activia Price Promise.

Scheduled Public Classes

Prices for Scheduled Public Classes are as follows:
 
Price per delegate
 Delegate
1st
2nd
3rd
4th
5th
6+
 Price per Delegate
£249
£219
£199
£199
£199
[ See below for dates ]

Private & In-House Training Courses

We can deliver private training courses at one of our training centres or on your premises:
 
Total price per day (all delegates)
No. of Delegates
1
2
3
4
5
6
More
Training At an Activia centre
£649
£704
£759
£814
£869
£924
+ £55 each
 - Cost per delegate
£649
£352
£253
£204
£174
£154
£105 for 12
Training At your office
£599
£644
£689
£734
£779
£824
+ £45 each
 - Cost per delegate
£599
£322
£230
£184
£156
£137
£91 for 12

Please note : all prices exclude VAT

Telephone Sales

A One-Day Training Course

Dates for Telephone Sales

Scheduled Public Classes

 Tue, September 7, 2010 *
Slough
£229
  * A late booking discount is available (Credit Card payment only)
 Tue, September 14, 2010
Manchester
£249
 Wed, September 15, 2010
Liverpool Street (City of London)
£249
 Wed, September 22, 2010
Central Birmingham
£249
 Mon, September 27, 2010
Reading
£249
 Thu, October 7, 2010
West London
£249
 Fri, October 22, 2010
Slough
£249
 Thu, October 28, 2010
Manchester
£249
 Fri, October 29, 2010
Milton Keynes
£249
 Fri, October 29, 2010
Bristol
£249
 Fri, October 29, 2010
Liverpool Street (City of London)
£249
 Mon, November 1, 2010
Central Birmingham
£249
 Mon, November 8, 2010
Reading
£249
 Tue, November 16, 2010
West London
£249
 Tue, November 30, 2010
Slough
£249
 Tue, December 7, 2010
Manchester
£249
 Tue, December 7, 2010
Milton Keynes
£249
 Wed, December 8, 2010
Bristol
£249
 Wed, December 8, 2010
Liverpool Street (City of London)
£249
 Wed, December 15, 2010
Central Birmingham
£249
 Mon, December 20, 2010
Reading
£249
NOTES: We limit class sizes to a maximum of 12
though individual centres may have smaller capacity.
            Prices are per delegate, excluding VAT

Private & In-House Training Courses

We can deliver private training courses at one of our training centres or on your premises:
  • Very competitive prices
  • Dates arranged to suit your availability
  • Content can be or tailored to your needs at no extra charge
  • Class sizes to suit you  (we recommend a maximum of 12)


Activia Training   Abbey House   18-24 Stoke Road   Slough SL2 5AG
Telephone: 0845 230 6150 (local rate)
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Why Activia for Telephone Sales Staff Training ?

Telephone Sales Staff Training in London, Birmingham, Manchester, Bristol and the South East

Activia should be your first choice for telephone sales training in the UK.   We provide you with a full range of classes for job-related Business Skills, HR & Supervision, Sales and Management Development as well as IT applications from Microsoft, MS Office, Sage, Adobe, Macromedia, Crystal Reports and Lotus. If you are looking for courses for telesales staff, you will find that Activia offers a level of service that is unrivalled in the market, with quality, flexible 1 day Telephone Sales Staff Training at fiercely competitive prices.

Telesales Training

If your requirement is telesales team training, we can provide you with training courses from introduction to advanced level at highly competitive prices. You will find that for classes for telesales skills, Activia will provide more tailored, flexible and focused solutions, and this enables you to get the most from your budget using the minimum of resources.

Courses in London, the Midlands, Manchester, Bristol, Berkshire (Berks), Buckinghamshire (Bucks), Hampshire (Hants), Surrey and UK wide

We provide Telesales Training courses all over the UK, with modern, fully equipped training centres in the following locations:

Telephone Sales Staff Training in the City of London

Serving the City in Liverpool Street and Fleet Street, and the West End of London, as well as areas like Leytonstone, Walthamstow, Barking, Chingford and Ilford.

Telephone Sales Staff Training in West London

Serving West London, as well as areas like Brentford, Kew, Watford, Richmond and Hounslow.

Telesales Training in the centre of Bristol

Serving South West England, covering Bristol, Avon and Bath and Radstock in Somerset as well as Clevedon and Chepstow.

Telephone Sales Staff Training in Birmingham City Centre

Serving Warwickshire and the Midlands, covering Birmingham, Walsall and Dudley as well as Wolverhampton, Telford and Tamworth.

Telesales Training in Birmingham South

Serving Warwickshire and the Midlands, covering Solihull, Halesowen and Redditch as well as Coventry, Kidderminster and Worcester.

Telephone Sales Staff Training in Manchester

Serving Lancashire and the North West, covering Manchester, Salford, Stockport and Oldham as well as Bolton, Rochdale, Wigan, Warrington and Macclesfield.

Telephone Sales Staff Training in Reading

Serving Berkshire and the Thames Valley, covering Reading, Theale and Newbury as well as Henley, Bracknell and Basingstoke.

Telesales Training in Slough

Serving Berkshire and the Thames Valley, covering Slough, Windsor and Maidenhead as well as High Wycombe, Uxbridge and Watford.

Telesales Training in Milton Keynes

Serving Buckinghamshire, covering Milton Keynes, Aylesbury and Buckingham, as well as Luton, Bedford, Stevenage, St Albans and Welwyn Garden City.

Telephone Sales Staff Training in Basingstoke

Serving Hampshire, covering Basingstoke, as well as Camberley, Farnborough, Aldershot to the east, and Newbury, Andover and Winchester to the west.

Our experienced, high quality trainers will deliver your training to the highest standards and with the maximum effect.

In House Telephone Sales Staff Training Courses across the UK

For in house delivery of Telesales Training, we have an established national UK network of trainers, as well as centres in London, Birmingham, Manchester, Bristol, Slough, Reading, Basingstoke and Milton Keynes, so you can be sure that your telephone sales training will be delivered in a quality assured and cost effective manner.   For in-house telesales team training, you need look no further than Activia.

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Let's talk about quality assured, flexible Telephone Sales Staff Training.
Call Activia to discuss your requirements for Telesales Training.