Activia for Planning Protection And Optimization (ppo)
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ITIL® Training Courses From Activia

ITIL® Intermediate Qualification: Planning Protection and Optimization PPO

A Five-Day Training Course

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ITIL Training Courses from Activia
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Course Content

Authorised APM ITIL Training Course

This is an APM-authorised ITIL training course, delivered by certified trainers at fully equipped centres using the latest course materials. There is no better way to undertake your training, to maximise your learning and ensure the highest marks possible in your certification exams.

Course Aims

This 5 day intensive course provides competencies in the following upon successful completion of the education and examination components related to this certification:

  • Service Management as a Practice
  • Processes across the Service Lifecycle pertaining to the practice elements within Planning, Protection and Optimization
  • Capacity management as a capability to realise successful service design
  • Availability management as a capability to realise successful service design
  • IT Service Continuity Management as a capability to support overall Business Continuity Management
  • Information security management as part of the overall corporate governance framework
  • Planning, Protection and Optimization roles and responsibilities
  • Technology and Implementation Considerations
  • Challenges, Critical Success Factors and risks
  • And specifically in the following key ITIL process and role areas
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Demand Management
  • Who Should Attend

    The target group of the ITIL Certificate in Planning, Protection and Optimization is:

  • Individuals who have attained the V3 ITIL Foundation certificate in Service Management, or the V3 Foundation Bridge certificate and who wish to advance to higher level ITIL certifications
  • Individuals who require a deep understanding of ITIL Certificate in the Service Offerings and Agreement processes and how it may be used to enhance the quality of IT service support within an organisation
  • IT professionals that are working within an organisation that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme
  • Operational staff involved in Capacity Management, Availability Management, ITSCM, Information Security Management, Demand Management, Risk Management, who wish to enhance their role-based capabilities
  • This may include but is not limited to, IT professionals, business managers and business process owners.
    Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission.

    Course Outline

    Introduction
    • Service Management as a practice  • The concept of Service, its value proposition and composition  • The functions and process across the Lifecycle  • The role of the processes in the Service Lifecycle  • How Service Management creates business value  • How the processes within Planning, Protection and Optimization practices support the Service Lifecycle, including their roles and responsibilities 
    Capacity Management
    • The purpose, goal and objectives of Capacity Management  • The scope of Capacity Management  • The importance of Capacity Management as a process to generate business value  • Capacity Management policies, principles and basic concepts  • The main activities, methods and techniques that enable Capacity Management and how they relate to Planning, Protection and Optimization  • The triggers, inputs and outputs of Capacity Management and its interfaces with other processes  • How the key metrics can be used to demonstrate the efficiency and effectiveness of successful Capacity Management 
    Availability Management
    • The purpose, goal and objectives of the process  • The scope of the process  • The importance of Availability Management as a process to generate business value  • Availability Management policies, principles and basic concepts  • The main activities, methods and techniques that enable Availability Management and how they relate to Planning, Protection and Optimization  • The triggers, inputs and outputs of Availability Management, and its interface with other processes  • How the key metrics can be used to demonstrate the efficiency and effectiveness of successful Availability Management 
    IT Service Continuity Management
    • The purpose, goal and objectives of the process  • The scope of the process  • The importance of ITSCM as a process to generate business value  • ITSCM policies, principles and basic concepts  • The main activities, methods and techniques that enable ITSCM and how they relate to Planning, Protection and Optimization, particularly Stage 1 of the ITSCM lifecycle, Initiation  • The main activities, methods and techniques that enable ITSCM and how they relate to Planning, Protection and Optimization, particularly Stage 2 of the ITSCM lifecycle, Requirements and Strategy  • The main activities, methods and techniques that enable ITSCM and how they relate to Planning, Protection and Optimization, particularly Stage 3 of the ITSCM lifecycle, Implementation  • The main activities, methods and techniques that enable ITSCM and how they relate to Planning, Protection and Optimization, particularly Stage 4 of the ITSCM lifecycle, Ongoing Operation  • The triggers, inputs and outputs of ITSCM, and its interface with other processes  • How the key metrics can be used and applied to demonstrate the efficiency and effectiveness of successful IT Service Continuity Management 
    Information Security Management
    • The purpose, goal and objectives of the process  • The scope of the process  • The importance of Information Security Management as a process to generate business value  • Information Security Management policies, principles and basic concepts  • The main activities, methods and techniques that enable this process and how they relate to Planning, Protection and Optimization  • The triggers, inputs and outputs of Information Security Management and its interface with other processes  • How the key metrics can be used and applied to demonstrate the efficiency and effectiveness of successful Information Security Management 
    Demand Management
    • The basic concepts of Demand Management  • The activity based Demand Management and business activity patterns  • The interfaces to Service Design  • Managing demand for Service  • Analyze and discuss the main activities, methods and techniques that enable this process and how they relate to Planning, Protection and Optimization 
    Challenges, Critical Success Factors and Risks
    • The challenges, Critical Success Factors and risks are, related to Capacity and Demand Management  • What the challenges, Critical Success Factors and risks are, related to Availability Management  • What the challenges, Critical Success Factors and risks are, related to ITSCM  • What the challenges, Critical Success Factors and risks are, related to Information Security Management  • Explain the challenges, Critical Success Factors and risks directly associated with Service Design phase of the Service Lifecycle and how it relates specifically to PPO 
    Planning, Protection and Optimization Roles and Responsibilities
    • Recognize the key roles / functions responsible for executing each process step as related to:  • Capacity Management process  • Availability Management process  • IT Service Continuity Management process  • Information Security Management process 
    Technology and Implementation Considerations
    • the generic requirements for technology to assist Service Design  • the evaluation criteria for technology and tooling for process implementation  • the good practices for practice and process implementation  • the challenges, Critical Success Factors and risks related to implementing practices and processes  • How to plan and implement Service Management technologies  • The consideration for implementing technologies in supporting the processes within Planning, Protection and Optimization practice, in particular, designing technology architectures 

    Course Objectives

    Following completion of this course, delegates will possess knowledge of:

  • The importance of Service Management as a Practice concept and Service Operation Principles, Purpose and Objective
  • The importance of ITIL Planning, Protection and Optimization while providing service
  • How all processes in ITIL Planning, Protection and Optimization interact with other Service Lifecycle Processes
  • The processes, activities, methods and functions used in each of the ITIL Planning, Protection and Optimization processes
  • How to use the ITIL Planning, Protection and Optimization processes, activities and functions to achieve operational excellence
  • How to measure ITIL Planning, Protection and Optimization
  • The importance of IT Security and its contributions to ITIL Planning, Protection and Optimization
  • Understanding of technology and implementation considerations surrounding ITIL Planning, Protection and Optimization Challenges, Critical Success Factors and Risks associated to ITIL Planning, Protection and Optimization
  • Challenges, Critical Success Factors and Risks associated to ITIL Planning, Protection and Optimization
  • Eligibility for Examination

    To be eligible for the examination leading to an accredited ITIL Certificate in Planning, Protection and Optimization, the candidate must fill the following requirements:

  • At least 30 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organisation (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme
  • There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
  • Hold the ITIL V3 Foundation Certificate in IT Service Management or ITIL V2 Foundation plus the bridging certificate
  • It is also recommended that candidates should complete at a minimum 12 hours of personal study by reviewing the syllabus and the pertinent areas of the ITIL Service Management Practice core guidance publications and in particular the Service Design publication

    All ITIL® courses are offered by QA and Global Knowledge

  • More Information

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    Activia Training
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        Slough,   SL1 4DX

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    Locations for ITIL® Training Courses from Activia

    With our quality accreditations for ISO9001, IITT, ILM and the ILP, and a uniquely flexible service, you can be sure that your certification for foundation, intermediate and expert levels will get the results you need, at the prices you want.

    Activia centres for ITIL® V3 Certification

    With seventeen fully equipped training centres , Activia should be your first choice for UK wide training for ITIL certification wherever you are in the UK.
    We provide ITIL® V3 Certification courses in the following locations:

    • London
      We have six centres in London, serving the City in Bank and Liverpool Street, and Canary Wharf from our London Bridge (SE1) centre, as well as North, West and South West London, in Finchley, Baker Street and London Victoria.
    • Surrey and Sussex
      Our Croydon centre serves Croydon, Reigate and Redhill as well as Crawley, Gatwick and Brighton.
    • Berkshire
      We serve Berkshire and the Thames Valley with three centres in Reading, Slough and Bracknell.
    • Bristol
      Covering Bristol, Avon, Bath and South West England
    • Milton Keynes
      Serving Buckinghamshire, covering Milton Keynes, Aylesbury and High Wycombe, as well as Luton and Bedford.
    • Birmingham
      Serving Warwickshire and the Midlands: Birmingham, Walsall and Dudley, as well as Wolverhampton, Solihull and Tamworth.
    • Nottingham
      Serving Nottingham, Long Eaton and Derby, as well as Loughborough, Melton Mowbray and Leicester.
    • Manchester
      Serving Lancashire and the North West, covering Manchester, Salford, Stockport and Oldham as well as Bolton, Rochdale, Wigan, Warrington and Macclesfield.
    • Sheffield
      Serving South Yorkshire, covering Sheffield, Barnsley and Doncaster as well as Chesterfield and Wakefield.
    • Leeds
      Serving Yorkshire and the North of England, covering Leeds, Bradford and Harrogate as well as Halifax, Wakefield and Castleford.
    • Newcastle Upon Tyne
      Serving Tyneside, also Sunderland and Gateshead, as well as North Shields, South Shields and Whitley Bay.

    In House ITIL® Training Courses from Activia across the UK

    For in house delivery of ITIL® V3 Certification, you can expect the same standard of training and service for your Certified courses for service management as you get at our centres, conveniently delivered at your offices.
    To book your in-house foundation and intermediate certification for ITIL, you need look no further than Activia.


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