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ITIL® Training CoursesITIL® Intermediate Qualification: Planning Protection and Optimization (PPO)A Five-Day Training Course
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Course ContentAuthorised APM ITIL Training CourseThis is an APM-authorised ITIL training course, delivered by certified trainers at fully equipped centres using the latest course materials. There is no better way to undertake your training, to maximise your learning and ensure the highest marks possible in your certification exams. Course AimsThis 5 day intensive course provides competencies in the following upon successful completion of the education and examination components related to this certification: Who Should AttendThe target group of the ITIL Certificate in Planning, Protection and Optimization is: Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission. Course OutlineIntroduction
• Service Management as a practice
• The concept of Service, its value proposition and composition
• The functions and process across the Lifecycle
• The role of the processes in the Service Lifecycle
• How Service Management creates business value
• How the processes within Planning, Protection and Optimization practices support the Service Lifecycle, including their roles and responsibilities
Capacity Management
• The purpose, goal and objectives of Capacity Management
• The scope of Capacity Management
• The importance of Capacity Management as a process to generate business value
• Capacity Management policies, principles and basic concepts
• The main activities, methods and techniques that enable Capacity Management and how they relate to Planning, Protection and Optimization
• The triggers, inputs and outputs of Capacity Management and its interfaces with other processes
• How the key metrics can be used to demonstrate the efficiency and effectiveness of successful Capacity Management
Availability Management
• The purpose, goal and objectives of the process
• The scope of the process
• The importance of Availability Management as a process to generate business value
• Availability Management policies, principles and basic concepts
• The main activities, methods and techniques that enable Availability Management and how they relate to Planning, Protection and Optimization
• The triggers, inputs and outputs of Availability Management, and its interface with other processes
• How the key metrics can be used to demonstrate the efficiency and effectiveness of successful Availability Management
IT Service Continuity Management
• The purpose, goal and objectives of the process
• The scope of the process
• The importance of ITSCM as a process to generate business value
• ITSCM policies, principles and basic concepts
• The main activities, methods and techniques that enable ITSCM and how they relate to Planning, Protection and Optimization, particularly Stage 1 of the ITSCM lifecycle, Initiation
• The main activities, methods and techniques that enable ITSCM and how they relate to Planning, Protection and Optimization, particularly Stage 2 of the ITSCM lifecycle, Requirements and Strategy
• The main activities, methods and techniques that enable ITSCM and how they relate to Planning, Protection and Optimization, particularly Stage 3 of the ITSCM lifecycle, Implementation
• The main activities, methods and techniques that enable ITSCM and how they relate to Planning, Protection and Optimization, particularly Stage 4 of the ITSCM lifecycle, Ongoing Operation
• The triggers, inputs and outputs of ITSCM, and its interface with other processes
• How the key metrics can be used and applied to demonstrate the efficiency and effectiveness of successful IT Service Continuity Management
Information Security Management
• The purpose, goal and objectives of the process
• The scope of the process
• The importance of Information Security Management as a process to generate business value
• Information Security Management policies, principles and basic concepts
• The main activities, methods and techniques that enable this process and how they relate to Planning, Protection and Optimization
• The triggers, inputs and outputs of Information Security Management and its interface with other processes
• How the key metrics can be used and applied to demonstrate the efficiency and effectiveness of successful Information Security Management
Demand Management
• The basic concepts of Demand Management
• The activity based Demand Management and business activity patterns
• The interfaces to Service Design
• Managing demand for Service
• Analyze and discuss the main activities, methods and techniques that enable this process and how they relate to Planning, Protection and Optimization
Challenges, Critical Success Factors and Risks
• The challenges, Critical Success Factors and risks are, related to Capacity and Demand Management
• What the challenges, Critical Success Factors and risks are, related to Availability Management
• What the challenges, Critical Success Factors and risks are, related to ITSCM
• What the challenges, Critical Success Factors and risks are, related to Information Security Management
• Explain the challenges, Critical Success Factors and risks directly associated with Service Design phase of the Service Lifecycle and how it relates specifically to PPO
Planning, Protection and Optimization Roles and Responsibilities
• Recognize the key roles / functions responsible for executing each process step as related to:
• Capacity Management process
• Availability Management process
• IT Service Continuity Management process
• Information Security Management process
Technology and Implementation Considerations
• the generic requirements for technology to assist Service Design
• the evaluation criteria for technology and tooling for process implementation
• the good practices for practice and process implementation
• the challenges, Critical Success Factors and risks related to implementing practices and processes
• How to plan and implement Service Management technologies
• The consideration for implementing technologies in supporting the processes within Planning, Protection and Optimization practice, in particular, designing technology architectures
Course ObjectivesFollowing completion of this course, delegates will possess knowledge of: Eligibility for ExaminationTo be eligible for the examination leading to an accredited ITIL Certificate in Planning, Protection and Optimization, the candidate must fill the following requirements: All ITIL® courses are offered by QA and Global Knowledge 
More Information
Related CoursesWe also run the following related courses which may be of interest to you.
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ITIL® Training Courses in London, Birmingham, Manchester, Leeds, Newcastle, Bristol and the South East
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If your requirement is certification for foundation, intermediate and expert levels, we can provide you with training courses from introduction to advanced level at highly competitive prices. You will find that for foundation and intermediate certification for ITIL, Activia will provide more tailored, flexible and focused solutions, and this enables you to get the most from your budget using the minimum of resources.
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