Activia for Service Transition (st)
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ITIL® Training Courses From Activia

ITIL® Intermediate Qualification: Service Transition ST

A Three-Day Training Course

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  ITIL Training Courses from Activia
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Course Content

Authorised APM ITIL Training Course

This is an APM-authorised ITIL training course, delivered by certified trainers at fully equipped centres using the latest course materials. There is no better way to undertake your training, to maximise your learning and ensure the highest marks possible in your certification exams.

Course Aims

This 3 day intensive course provides competencies in the following upon successful completion of the education and examination components related to this certification:

  • Introduction to Service Transition
  • Service Transition Principles
  • Management and control of all Service Transition activities
  • Service Transition Related activities around communications, commitment and organisational change
  • Organising Service Transition
  • Control and coordination of Service Transition technology related activities
  • Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks
  • In addition the training for this certification should include examination preparation, including a mock examination opportunity.

    Who Should Attend

    The main target group for the ITIL Intermediate Qualification: Service Transition Certificate includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers.
    The course covers the management and control of the activities and techniques within the Service Transition stage, but not the detail of each of the supporting processes.
    This course syllabus may also be of interest to:

  • Individuals who require a detailed understanding of the ITIL Service Transition phase of the ITIL core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation
  • IT professionals working within or about to enter a Service Transition environment and requiring a detailed understanding of the processes, functions and activities involved
  • Individuals seeking the ITIL Expert in IT Service Management for which this qualification is one of the prerequisite modules
  • Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite
  • Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission.

    Course Outline

    Introduction to Service Transition
    • Service Transition as a practice  • Service, its value proposition and value composition  • Functions, Processes and Roles  • The purpose, goals and objectives of Service Transition  • The scope of Service Transition and the types of processes used by Service Transition  • The position of Service Transition within the service lifecycle , the interfaces, inputs and outputs  • Potential value to business 
    Service Transition Principles
    • The concept of service and role of utilities, warranties,capabilities and resources in delvering the service  • The key policies and best practice principles that aid effective Service Transition 
    Service Transition Processes
    • Transition Planning and Support  • Change Management  • Service Asset and Configuration Management  • Release and Deployment Management  • Service Validation and Testing  • Evaluation  • Knowledge Management 
    Service Transition related activities
    • Managing Communications and Commitment  • Managing Organizational and Stakeholder Change  • Organisational roles, responsibilities and Service Transitions Roles within organisational change  • Planning and Implementing organisational change, and the outputs from other lifecycle stages which assist with managing organisational change  • Assessing organisational readiness for and monitoring progress of organisational change  • Methods, practices and techniques used in managing change  • Stakeholder Management 
    Organising for Service Transition
    • Service Transition Roles and Responsibilities  • Organizational context for Service Transition  • The relationship of Service Transition with other lifecycle phases 
    Consideration of Technology
    • Technoogy requirements for Service Transition that support Service Transition as a whole and, support Service Transitionís integration into the whole lifecycle 
    Implementation and improvement of Service Transition
    • The stages of introducing Service Transition to an organisation, including:  • Justification  • Design  • Management of cultural change and risks and beneficial values  • Measurements through anaylsing critical success factors and key performance indicators  • Challenges, pre-requisites for success and risks that affect the likely viability of new and changed services  • Challenges facing service transition and the external factors that affect the approach to service transition 
    Summary, Exam Preparation and Directed Studies

    Course Objectives

    Following completion of this course, delegates will know:

  • The importance of Service Management as a Practice concept and Service Transition Principals, Purpose and Objective
  • How all processes in ITIL Service Transition interact with other Service Lifecycle Processes
  • What are the sub-processes, activities, methods and functions used in each of the ITIL Service Transition processes
  • The roles and responsibilities within ITIL Service Transition and the activities and functions to achieve operational excellence
  • Explain how to measure ITIL Service Transition
  • Understanding of technology and implementation considerations surrounding ITIL Service Transition
  • Challenges, Critical Success Factors and Risks associated to ITIL Service Transition
  • Eligibility for Examination

    To be eligible for the ITIL Intermediate Qualification Service Transition examination, candidates shall fulfil the following requirements:

  • At least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organisation (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme
  • There is no minimum requirement but a basic IT literacy and around two years IT experience are highly desirable
  • Hold the ITIL V3 Foundation Certificate in IT Service Management or ITIL V2 Foundation plus the bridging certificate
  • It is recommended that candidates should complete at least 21 hours of personal study by reviewing the syllabus and the Service Transition book in preparation for the examination
  • All ITIL® courses are offered by QA and Global Knowledge

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    ITIL® Training Courses from Activia

    We can provide UK wide training for ITIL certification at any of our seventeen centres UK wide, or we can come to your offices.
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