Activia for Itil V3 Foundation
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ITIL® Training Courses From Activia

ITIL® V3 Foundation

A Three-Day Training Course

Your training is easier with Activia because we have:
  • Recognised national quality accreditations
  • Training businesses since 1995
  • Friendly, capable, flexible service
  • Dedicated training advisors
  • Unique tools and backup
  • Fiercely competitive prices !
ITIL Training Courses from Activia
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Course Content

Fully Accredited ITIL Training

Delivered by skilled instructors with extensive experience in the practical application of service management, the course includes examination coaching and practice using sample exam questions.
NOTE: The course content shows a summary the official APM Group syllabus, though the order and format of the teaching may vary.

Course Aims

This intensive three-day training course provides comprehensive first-level training for anyone involved in the provision, support, and delivery of IT Services.

Who Should Attend

This course has been designed for IT Managers and Practitioners involved in the strategy, design and implementation of business-used IT services and who require an insight into best practice for service management.
There are no pre-requisites for this course, save an innvolvement in the provision or receipt of IT Services.

Course Outline

Service Management as a Practice
• The concept of Good Practice  • The concept of a Service  • The concept of Service Management  • Functions and Processes  • The process model and the characteristics of processes 
The Service Lifecycle
• Service Strategy  • Service Design  • Service Transition  • Service Operation  • Continual Service Improvement 
Key Principles and Models
• Value Creation through Services  • People, Processes, Products and Partners in Service Management  • The five major aspects of Service Design  • The Continual Service Improvement model 
Processes: Service Strategy
• Demand management  • Financial management 
Processes: Service Design
• Service Level Management  • Service Catalogue Management  • Availability Management  • Information Security Management  • Supplier Management  • Capacity Management  • IT Service Continuity Management 
Processes: Service Transition
• Change Management  • Service Asset and Configuration Management  • Release and Deployment Management  • Knowledge Management 
Processes: Service Operation
• Incident Management  • Problem Management  • Event Management  • Request Fulfilments  • Access Management 
Functions
• The Service Desk function  • The Technical Management function  • The Application Management function  • The IT Operations Management function 
Roles
• The Process owner  • The Service owner  • The RACI model 
ITIL Foundation Certificate examination
• One-hour multiple choice examination  • 40 questions  • Pass mark 65% (26 correct answers) 

Certification

The course culminates in an optional one-hour multiple-choice examination for the Foundation Certificate in IT Service Management - Version 3.
If required, this exam costs an extra 100.
This is a pre-requisite for the further training in ITIL Version 3 that leads to the ITIL Expert Certificate in IT Service Management.

All ITIL® courses are offered by QA and Global Knowledge

More Information

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Printer-friendly course outline for ITIL® V3 Foundation

Contact Us

Activia Training
Head Office:
    Regus House, 268 Bath Road
    Slough,   SL1 4DX

Sales:       0845 230 6150
Service:    0845 230 6159
Accounts: 0845 230 6157
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Locations for ITIL® Training Courses from Activia

With our quality accreditations for ISO9001, IITT, ILM and the ILP, and a uniquely flexible service, you can be sure that your certification for foundation, intermediate and expert levels will get the results you need, at the prices you want.

Activia centres for ITIL® V3 Certification

With seventeen fully equipped training centres , Activia should be your first choice for UK wide training for ITIL certification wherever you are in the UK.
We provide ITIL® V3 Certification courses in the following locations:

  • London
    We have six centres in London, serving the City in Bank and Liverpool Street, and Canary Wharf from our London Bridge (SE1) centre, as well as North, West and South West London, in Finchley, Baker Street and London Victoria.
  • Surrey and Sussex
    Our Croydon centre serves Croydon, Reigate and Redhill as well as Crawley, Gatwick and Brighton.
  • Berkshire
    We serve Berkshire and the Thames Valley with three centres in Reading, Slough and Bracknell.
  • Bristol
    Covering Bristol, Avon, Bath and South West England
  • Milton Keynes
    Serving Buckinghamshire, covering Milton Keynes, Aylesbury and High Wycombe, as well as Luton and Bedford.
  • Birmingham
    Serving Warwickshire and the Midlands: Birmingham, Walsall and Dudley, as well as Wolverhampton, Solihull and Tamworth.
  • Nottingham
    Serving Nottingham, Long Eaton and Derby, as well as Loughborough, Melton Mowbray and Leicester.
  • Manchester
    Serving Lancashire and the North West, covering Manchester, Salford, Stockport and Oldham as well as Bolton, Rochdale, Wigan, Warrington and Macclesfield.
  • Sheffield
    Serving South Yorkshire, covering Sheffield, Barnsley and Doncaster as well as Chesterfield and Wakefield.
  • Leeds
    Serving Yorkshire and the North of England, covering Leeds, Bradford and Harrogate as well as Halifax, Wakefield and Castleford.
  • Newcastle Upon Tyne
    Serving Tyneside, also Sunderland and Gateshead, as well as North Shields, South Shields and Whitley Bay.

In House ITIL® Training Courses from Activia across the UK

For in house delivery of ITIL® V3 Certification, you can expect the same standard of training and service for your Certified courses for service management as you get at our centres, conveniently delivered at your offices.
To book your in-house foundation and intermediate certification for ITIL, you need look no further than Activia.


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