Activia for Itil V3 Foundation
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ITIL® Training Courses From Activia

ITIL® V3 Foundation

A Three-Day Training Course

Your training is easier with Activia because we have:
  • Recognised national quality accreditations
  • Training businesses since 1995
  • Friendly, capable, flexible service
  • Dedicated training advisors
  • Unique tools and backup
  • Fiercely competitive prices !
  ITIL Training Courses from Activia
To find out more, call us on 0845 230 6150

Course Content

Fully Accredited ITIL Training

Delivered by skilled instructors with extensive experience in the practical application of service management, the course includes examination coaching and practice using sample exam questions.
NOTE: The course content shows a summary the official APM Group syllabus, though the order and format of the teaching may vary.

Course Aims

This intensive three-day training course provides comprehensive first-level training for anyone involved in the provision, support, and delivery of IT Services.

Who Should Attend

This course has been designed for IT Managers and Practitioners involved in the strategy, design and implementation of business-used IT services and who require an insight into best practice for service management.
There are no pre-requisites for this course, save an innvolvement in the provision or receipt of IT Services.

Course Outline

Service Management as a Practice
• The concept of Good Practice  • The concept of a Service  • The concept of Service Management  • Functions and Processes  • The process model and the characteristics of processes 
The Service Lifecycle
• Service Strategy  • Service Design  • Service Transition  • Service Operation  • Continual Service Improvement 
Key Principles and Models
• Value Creation through Services  • People, Processes, Products and Partners in Service Management  • The five major aspects of Service Design  • The Continual Service Improvement model 
Processes: Service Strategy
• Demand management  • Financial management 
Processes: Service Design
• Service Level Management  • Service Catalogue Management  • Availability Management  • Information Security Management  • Supplier Management  • Capacity Management  • IT Service Continuity Management 
Processes: Service Transition
• Change Management  • Service Asset and Configuration Management  • Release and Deployment Management  • Knowledge Management 
Processes: Service Operation
• Incident Management  • Problem Management  • Event Management  • Request Fulfilments  • Access Management 
Functions
• The Service Desk function  • The Technical Management function  • The Application Management function  • The IT Operations Management function 
Roles
• The Process owner  • The Service owner  • The RACI model 
ITIL Foundation Certificate examination
• One-hour multiple choice examination  • 40 questions  • Pass mark 65% (26 correct answers) 

Certification

The course culminates in an optional one-hour multiple-choice examination for the Foundation Certificate in IT Service Management - Version 3.
If required, this exam costs an extra 100.
This is a pre-requisite for the further training in ITIL Version 3 that leads to the ITIL Expert Certificate in IT Service Management.

All ITIL® courses are offered by QA and Global Knowledge

More Information

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Printer-friendly course outline for ITIL® V3 Foundation


Contact Us

Activia Training
Head Office:
Regus House, 268 Bath Road
Slough,   SL1 4DX

Sales:       0845 230 6150
Service:    0845 230 6159
Accounts: 0845 230 6157

ITIL® Training Courses from Activia

We can provide UK wide training for ITIL certification at any of our seventeen centres UK wide, or we can come to your offices.
We have been training since 1995 with a philosophy of high quality, flexible and cost effective provision, so you can be confident that we have the expertise, and the experience, to give all you need with Certified courses for service management.
Call us now on 0845 230 6150 or request a free callback.

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