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Training Courses from Activia
We have hundreds of courses for every business:
find out more by clicking on a course subject below,
or by visiting our Full Course Finder.
Management Skills Management training
Skills for Management
Managing Staff Managing Staff
Activia Training Locations
We have seventeen centres across the UK.
Find out more by clicking on a location below,
or by visiting our main Locations Page.
Our Place or Yours? Training at Your Offices
Lots of our clients prefer us to come to them because it's easier to organise, and usually much more cost effective.
All you need is a training room, boardroom or suitable spare office. If you need laptops for a software course, we can provide them.
To see how little it can cost, click on the Prices & Dates tab at the top of this page, or locate the course using the Course Finder tab.
27-28 Clements Lane, London, EC4N 7AE
46-48 East Smithfield, London, E1W 1AW
133 Houndsditch, London, EC3A 7BX
93-95 Gloucester Place, London, W1U 6JQ
1 Ballards Lane, Finchley, London, N3 1LQ
City Hall, Victoria Street, London, SW1E 6QP
1 Victoria Square, Birmingham, B1 1BD
Two King Street, Nottingham, NG1 2AS
53 Fountain Street, Manchester, M2 2AN
47 Park Square East, Leeds, LS1 2NL
84 Queen Street, Sheffield, Yorkshire, S1 2DW
12 Mosley Street, Newcastle, NE1 1DE
Prices and Dates
Want to check on how much a course will cost,
and when public classes are scheduled?
Visit our Prices and Dates page to find out.
See prices for public (open) classes, private (closed) classes, and onsite training, where we come to your offices.
View the latest special offers, and how you can get Early Bird pricing for advance bookings.
For multiple and ongoing bookings, we have Multi Day Tickets and the
Training Days Scheme.
And under our Price Promise, we'll match any like-for-like quote.
Use our schedules, along with pricing, to help you to plan ahead.
We generally schedule three months in advance, but if you need a later date, ask us and we'll get back to you.
• View by course to see dates for any course at all locations .
• View by location to see dates at any location for all courses.
All schedules have details of the discounts available, and you can view details of the course outlines by clicking the red (i) link next to each course name.
Although we have great coverage of courses and locations,
(we can come to you, too), and very competitive pricing,
there's much more to what we do and how we work.
Why Activia? See why we believe that you won't find better value.
Quality Assurance The ethos that drives us.
History Did you know we've been around since 1995?
Types of Training
In addition to public/private/in-house training, we tailor course content free of charge, arrange ILM awards, and organise courses for technical certification.
News and Blog
Keep up to date with the News Centre and find articles of interest in our Blog.
Find the relevant numbers to call, and the quick forms to fill out, depending on your needs.
Free Online Cloud Tools
Skills Appraisal Check your skill level in a couple of minutes.
Course Creator Build a course which includes just the modules you want.
Forum Ask any question on the training you"ve had.
We don't just deliver training courses. We can provide you with help on organising training programmes and managing the whole process.
According to whether you are a small, medium or large business or a private individual, you will organise your training in different ways.
Trade Mark Acknowledgements and Terms and Conditions
Receptionist Training Courses From Activia
Professional Receptionist Skills
A One-Day Training Course
Your training is easier with Activia because we have:
Why Receptionist Skills training ?
You only have one chance to create a good first impression, making receptionists and telephonists vitally important (and often under-rated) members of your team.
To raise the awareness of customer service at the reception desk and assist delegates in providing exceptional customer care.
Who Should Attend
All front line reception staff who directly come into contact with customers, both face-to-face or on the telephone.
Introduction and Course Overview
Exercise: Getting to Know You
The Role of the Receptionist
• Customer Service Exercise • Bet You Didn’t Know That
Customer Service Principles
• Superior Receptionist Behaviours • What Do You See ? • First Impressions • Moments of Truth • Good vs Exceptional Customer Service
• Why Communication Goes Wrong • Getting Communications Across • Personal Communication Style Questionnaire
• What Are Open Questions? • What are Closed Questions? • T.E.D. Technique for Open Questions • Funnelling Technique
• Listening Skills Questionnaire • Listening Skills Tips/Techniques
• Telephone Skills Self Diagnostic • Inappropriate Language/Phrases Exercise • Effective Telephone Communicators • Poor Telephone Communicators
The Factors of The Voice
• Power • Pitch • Pronunciation • Pace • Inflection/Emphasis
Professional Handling of Incoming Calls
• Six Steps to Handling an Incoming Call • Warm Transfer of Calls • Message Taking
Telephone Work – Standards Monitoring Checklist
• Car wars exercise • Assertiveness, Aggressiveness and Passivity • Assertiveness – The 3 Steps • Assertive Skill Practice • Positive Words and Phrases • Words and Phrases Exercise
Dealing with Anger
• Irate People – Tips and Tactics
A Personal Action Plan
Regus House, 268 Bath Road
Slough, SL1 4DX
Sales: 0845 230 6150
Service: 0845 230 6159
Accounts: 0845 230 6157
Feedback from Delegates on our Professional Receptionist Skills Courses
Average Review 4.8/5 based on 18 reviews.
"Leeza was an excellent trainer and very helpful." Meena Sharma May 7 2014
"I found the course easy and enjoyable. " Vicky Hawes May 2 2014
"I found the course went really well." Reaiah Baptiste Apr 14 2014
"Excellent course, really feel that I benefited from going. I preferred there only being a small group as I feel that we were able to work more on a one-to-one basis. " Samantha Tinsley Apr 11 2014
"Very well run course - got out of it everything i had hoped to. " Sarah Richmond Apr 4 2014
"The course leader was very welcoming which eased discussion amongst us strangers. We a very relaxed and pleasant environment to be in. " Nicola McCue Mar 26 2014
"Excellent course. Nice venue and Colin the trainer was very good." Glynis Lynch Jan 31 2014
"Course was really varied and interesting." Anne Hambley Nov 6 2013
"The trainer was warm and friendly, she made one feel comfortable and at ease. She trained well and was easy to communicate with." Joycelyn Hector Oct 23 2013
"The trainer was really lovely and bubbly and made the day go so quickly. Everything she said was relevant and very practical. I left feeling more confident to do my job." Charlene Johnson Oct 14 2013
"Trainer very good, clear and informative" Maureen Stone Sep 23 2013
"The trainer was brilliant, really friendly and kept me engaged throughout the whole course. All the topics were relevant and I have picked up some useful tips. " Hannah Brathwaite Jun 26 2013
"Fantastic course/course leader. Would reccommend to anyone no matter how much experience they may have. " Emily Duggan Jun 19 2013
"Very helpful and the trainer was very good." Amy Ridgway May 22 2013
"The course was very helpful would definately recommend Activia." Mel Burton May 8 2013
"Excellent course and excellednt tutor." Rachel Winters May 8 2013
"Our trainer was excellent, as well as delivering the course in a professional but relaxed manner she gave us the opportunity to discuss best practices that we need to consider going forward." Kim Lewsley Mar 14 2013
"The whole day was very helpful and the lady who ran the course was so helpful." Marianne Michel Feb 13 2013
Receptionist Training Courses from ActiviaWe can provide training in Receptionist at any of our seventeen centres UK wide, or we can come to your offices.
We have been training since 1995 with a philosophy of high quality, flexible and cost effective provision, so you can be confident that we have the expertise, and the experience, to give all you need with Receptionist course.
Call us now on 0845 230 6150 or request a free callback.