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Receptionist Training Courses

Receptionist Skills

A One-Day Training Course

Your training is easier with Activia because we have:
  • Recognised national quality accreditations
  • Training businesses since 1995
  • Friendly, capable, flexible service
  • Dedicated training advisors
  • Unique tools and backup
  • Fiercely competitive prices !
Receptionist Training Courses from Activia
We'd like to discuss how we can give you the best service you will find.
Early Bird Prices from £179
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Course Content

Why Receptionist Skills training ?

  • Do your customers encounter staff who do not do your company justice?
  • Are your people well-meaning but unaware of the effect they have on people?
  • Or are they just in need of some gentle prodding and team building?
  • You only have one chance to create a good first impression, making receptionists and telephonists vitally important (and often under-rated) members of your team.
    We work with you to define your objectives, the areas we need to cover and the best method of training delivery for your particular circumstances.
    The result ? Your customers will have a positive experience when dealing with your company, motivating them to favour you in the future.

    Course Aims

    To raise the awareness of customer service at the reception desk and assist delegates in providing exceptional customer care.

    Who Should Attend

    All front line reception staff who directly come into contact with customers, both face-to-face or on the telephone.

    Course Outline

    Introduction and Course Overview
    Exercise: Getting to Know You
    The Role of the Receptionist
    • Customer Service Exercise  • Bet You Didn’t Know That 
    Customer Service Principles
    • Superior Receptionist Behaviours  • What Do You See ?  • First Impressions  • Moments of Truth  • Good vs Exceptional Customer Service 
    Communication
    • Why Communication Goes Wrong  • Getting Communications Across  • Personal Communication Style Questionnaire 
    Questioning Techniques
    • What Are Open Questions?  • What are Closed Questions?  • T.E.D. Technique for Open Questions  • Funnelling Technique 
    Listening Skills
    • Listening Skills Questionnaire  • Listening Skills Tips/Techniques 
    Telephone Skills
    • Telephone Skills Self Diagnostic  • Inappropriate Language/Phrases Exercise  • Effective Telephone Communicators  • Poor Telephone Communicators 
    The Factors of The Voice
    • Power  • Pitch  • Pronunciation  • Pace  • Inflection/Emphasis 
    Professional Handling of Incoming Calls
    • Six Steps to Handling an Incoming Call  • Warm Transfer of Calls  • Message Taking 
    Telephone Work – Standards Monitoring Checklist
    Assertiveness
    • Car wars exercise  • Assertiveness, Aggressiveness and Passivity  • Assertiveness – The 3 Steps  • Assertive Skill Practice  • Positive Words and Phrases  • Words and Phrases Exercise 
    Dealing with Anger
    • Irate People – Tips and Tactics 
    A Personal Action Plan

    Learning Outcomes

  • Understand the importance of the Receptionist role in delivering excellence in customer care
  • Have a common understanding of what exceptional customer care looks like, and gain tips and tactics to demonstrate this level of service
  • Understand the importance, and use of, the telephone in delivering exceptional customer service
  • More Information

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    Contact Us

    Activia Training
    Head Office:
        Regus House, 268 Bath Road
        Slough,   SL1 4DX

    Sales:       0845 230 6150
    Service:    0845 230 6159
    Accounts: 0845 230 6157
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    Why Activia for Receptionist Training Courses ?

    Receptionist Training Courses in London, Birmingham, Manchester, Leeds, Newcastle, Bristol and the South East

    Activia should be your first choice for training in receptionist skills in the UK.   We provide you with a full range of classes for Receptionist Training.
    If you are looking for office assistant classes, you will find that Activia offers a level of service that is unrivalled in the market, with quality, flexible 1 day Receptionist Training Courses at fiercely competitive prices.

    Receptionist Training

    If your requirement is receptionist skills training, we can provide you with training courses from introduction to advanced level at highly competitive prices. You will find that for classes for office assistants, Activia will provide more tailored, flexible and focused solutions, and this enables you to get the most from your budget using the minimum of resources.

    Courses in London, the Midlands, Manchester, Leeds, Newcastle, Bristol, Berkshire, Buckinghamshire, Surrey and UK wide

    We provide Receptionist Training courses all over the UK, with modern, fully equipped training centres in the following locations:

    Receptionist Training Courses in the City of London

    Serving the City in Bank and Aldgate, and Canary Wharf from our London Bridge (SE1) centre.

    Receptionist Training Courses across London

    Across West and South West London, in Hammersmith, Baker Street and London Victoria.

    Receptionist Training in the centre of Bristol

    Serving South West England, covering Bristol, Avon and Bath and Radstock in Somerset as well as Clevedon and Chepstow.

    Receptionist Training Courses in Birmingham City Centre

    Serving Warwickshire and the Midlands, covering Birmingham, Walsall and Dudley as well as Wolverhampton, Solihull and Tamworth.

    Receptionist Training in Leeds

    Serving Yorkshire and the North of England, covering Leeds, Bradford and Harrogate as well as Halifax, Wakefield and Castleford.

    Receptionist Training Courses in Manchester

    Serving Lancashire and the North West, covering Manchester, Salford, Stockport and Oldham as well as Bolton, Rochdale, Wigan, Warrington and Macclesfield.

    Receptionist Training Courses in Reading

    Serving Berkshire and the Thames Valley, covering Reading, Theale and Newbury as well as Henley and South Oxfordshire.

    Receptionist Training Courses in Bracknell

    Serving Berkshire and the Thames Valley, covering Bracknell, Wokingham and Ascot as well as Crowthrone, Camberley and Woking.

    Receptionist Training in Slough

    Serving Berkshire and the Thames Valley, covering Slough, Windsor and Maidenhead as well as High Wycombe, Uxbridge and Watford.

    Receptionist Training in Milton Keynes

    Serving Buckinghamshire, covering Milton Keynes, Aylesbury and Buckingham, as well as Luton, Bedford, Stevenage, St Albans and Welwyn Garden City.

    Receptionist Training Courses in Newcastle Upon Tyne

    Serving Tyneside, also Sunderland and Gateshead, as well as North Shields and South Shields, and Whitley Bay.
    Our experienced, high quality trainers will deliver your training to the highest standards and with the maximum effect.

    In House Receptionist Training Courses across the UK

    For in house delivery of Receptionist Training, we have an established national UK network of trainers, as well as fifteen centres in London, Birmingham, Manchester, Leeds, Newcastle, Bristol, Slough, Reading, Bracknell and Milton Keynes. So you can be sure that your training in receptionist skills will be delivered in a quality assured and cost effective manner.   For in-house receptionist skills training, you need look no further than Activia.


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    Quality Assurance

    Regus House
    268 Bath Road
    Slough
    SL1 4DX
    Sales:   0845 230 6150
    Service:   0845 230 6159
    Accounts:   0845 230 6150
    Training centres in     London     Birmingham     Bristol     Berkshire     Buckinghamshire     Manchester     Leeds     Newcastle
    Why Activia?