Receptionist Training Courses
A One-Day Training Course
Your training is easier with Activia because we have:
Why Receptionist Skills training ?
You only have one chance to create a good first impression, making receptionists and telephonists vitally important (and often under-rated) members of your team.
To raise the awareness of customer service at the reception desk and assist delegates in providing exceptional customer care.
Who Should Attend
All front line reception staff who directly come into contact with customers, both face-to-face or on the telephone.
Introduction and Course Overview
Exercise: Getting to Know You
The Role of the Receptionist
• Customer Service Exercise • Bet You Didn’t Know That
Customer Service Principles
• Superior Receptionist Behaviours • What Do You See ? • First Impressions • Moments of Truth • Good vs Exceptional Customer Service
• Why Communication Goes Wrong • Getting Communications Across • Personal Communication Style Questionnaire
• What Are Open Questions? • What are Closed Questions? • T.E.D. Technique for Open Questions • Funnelling Technique
• Listening Skills Questionnaire • Listening Skills Tips/Techniques
• Telephone Skills Self Diagnostic • Inappropriate Language/Phrases Exercise • Effective Telephone Communicators • Poor Telephone Communicators
The Factors of The Voice
• Power • Pitch • Pronunciation • Pace • Inflection/Emphasis
Professional Handling of Incoming Calls
• Six Steps to Handling an Incoming Call • Warm Transfer of Calls • Message Taking
Telephone Work – Standards Monitoring Checklist
• Car wars exercise • Assertiveness, Aggressiveness and Passivity • Assertiveness – The 3 Steps • Assertive Skill Practice • Positive Words and Phrases • Words and Phrases Exercise
Dealing with Anger
• Irate People – Tips and Tactics
A Personal Action Plan
Quality Assured Training
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Regus House, 268 Bath Road
Slough, SL1 4DX
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Activia should be your first choice for training in receptionist skills in the UK. We provide you with a full range of classes for Receptionist Training.
If you are looking for office assistant classes, you will find that Activia offers a level of service that is unrivalled in the market, with quality, flexible 1 day Receptionist Training Courses at fiercely competitive prices.
If your requirement is receptionist skills training, we can provide you with training courses from introduction to advanced level at highly competitive prices. You will find that for classes for office assistants, Activia will provide more tailored, flexible and focused solutions, and this enables you to get the most from your budget using the minimum of resources.
We provide Receptionist Training courses all over the UK, with modern, fully equipped training centres in the following locations:
Serving the City in Bank and Aldgate, and Canary Wharf from our London Bridge (SE1) centre.
Across West and South West London, in Hammersmith, Baker Street and London Victoria.
Serving South West England, covering Bristol, Avon and Bath and Radstock in Somerset as well as Clevedon and Chepstow.
Serving Warwickshire and the Midlands, covering Birmingham, Walsall and Dudley as well as Wolverhampton, Solihull and Tamworth.
Serving Yorkshire and the North of England, covering Leeds, Bradford and Harrogate as well as Halifax, Wakefield and Castleford.
Serving Lancashire and the North West, covering Manchester, Salford, Stockport and Oldham as well as Bolton, Rochdale, Wigan, Warrington and Macclesfield.
Serving Berkshire and the Thames Valley, covering Reading, Theale and Newbury as well as Henley and South Oxfordshire.
Serving Berkshire and the Thames Valley, covering Bracknell, Wokingham and Ascot as well as Crowthrone, Camberley and Woking.
Serving Berkshire and the Thames Valley, covering Slough, Windsor and Maidenhead as well as High Wycombe, Uxbridge and Watford.
Serving Buckinghamshire, covering Milton Keynes, Aylesbury and Buckingham, as well as Luton, Bedford, Stevenage, St Albans and Welwyn Garden City.
Serving Tyneside, also Sunderland and Gateshead, as well as North Shields and South Shields, and Whitley Bay.
Our experienced, high quality trainers will deliver your training to the highest standards and with the maximum effect.
For in house delivery of Receptionist Training, we have an established national UK network of trainers, as well as fifteen centres in London, Birmingham, Manchester, Leeds, Newcastle, Bristol, Slough, Reading, Bracknell and Milton Keynes. So you can be sure that your training in receptionist skills will be delivered in a quality assured and cost effective manner. For in-house receptionist skills training, you need look no further than Activia.