Activia for Developing Assertiveness
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Assertiveness Training Courses From Activia

Developing Assertiveness in the Right Way

A One-Day Training Course

Your training is easier with Activia because we have:
  • Recognised national quality accreditations
  • Training businesses since 1995
  • Friendly, capable, flexible service
  • Dedicated training advisors
  • Unique tools and backup
  • Fiercely competitive prices !
Assertiveness Training Courses from Activia
Early Bird Prices from £149
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Course Content

Why Assertiveness Training?

Do you:

  • Find yourself saying 'yes' to people's requests when you really want to say 'no?'
  • Bottle up or fail to express your discontent, even if you think it's justified?
  • 'Give in' to others for a while, but eventually become irritable or even angry?

Assertiveness is the ability to express yourself and your rights in an open, non-confrontational way. Yet assertiveness does not come naturally because we have all learned passive behaviours to stave off confrontation.

When you train with Activia, we teach you how to apply appropriate assertive communication skills in your day-to-day work situations: you will acquire practical techniques which will increase your effectiveness and productivity, and help you gain control of daily activities.

Course Aims

This one-day training course has been designed to give delegates the appropriate tools to assert themselves in a wide range of situations at work. They will learn how the proper use of assertive behaviour enables people to deal with work colleagues, clients, suppliers and personal contacts in a way that is productive yet maintains and improves relationships.

Who Should Attend

Anyone who wants to develop more productive working relationships with colleagues, managers/staff and clients, in a positive way that makes life easier for everybody.

Course Outline

Introduction and Course Overview
Different Types of Behaviour
• Definitions of Behaviour Types  • Recognising Aggressive, Passive and Assertive Behaviours 
Causes and Effects of Behaviour Types
• Possible Causes of Different Types of Behaviours  • Impact or Effects of Each Type of Behaviour  • Pros and Cons of Different Behaviours 
Assertiveness and You
• Self Reflection  • The Benefits of Assertive Behaviour to You 
Personal Communication Styles
• What is Communication?  • Getting Communications Across  • Personal Communication Style Questionnaire 
Getting Our Thinking Right
• Our Inner Dialogue  • Managing Our Inner Dialogue  • Understanding Rights and Responsibilities  • Responsibilities of Assertiveness  • Exercises: Inner Dialogue and Rights and Responsibilities  • Positive Thinking 
Body Language and Assertiveness
• How Important is Body Language ?  • Demonstrating Assertive Body Language 
Saying the Right Things
• Guidelines for Assertive Words  • The Three Step Approach to Being Assertive  • Exercises in Applying Assertiveness 
More Assertiveness Techniques
• Reflecting/Playback  • Fogging  • Broken Record 
Starting to be More Assertive
• Making Requests  • Tips for Making Requests  • Saying “No”: Refusing Requests   • LEEP Model for Handling Aggression from Others  • Applying Assertiveness to Your Own Situation 
A Personal Action Plan

More Information

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Contact Us

Activia Training
Head Office:
    Regus House, 268 Bath Road
    Slough,   SL1 4DX

Sales:       0845 230 6150
Service:    0845 230 6159
Accounts: 0845 230 6157
Developing Assertiveness in the Right Way Training Courses from Activia

Feedback from Delegates on our Developing Assertiveness in the Right Way Courses


Average Review 4.4/5 based on 31 reviews.

"Very happy with the course."     Graham Hawkins     Jul 10 2014    

"The trainer was very informative and very knowledgeable"     June Race     Jun 23 2014    

"thank you for an enjoyable day. "     Sue Allsopp     Jun 23 2014    

"Good course, highly enjoyable and useful."     Andrea Pearson     Apr 16 2014    

"really enjoyed the course"     Masrat Ghani     Mar 11 2014    

"Insightful, I found it very useful"     Constance Rawlins     Mar 4 2014    

"A very interesting and well presented course."     Mick Ellis     Feb 27 2014    

"Jo was an excellent instructor: Thank you."     Richard Field     Feb 18 2014    

"I have picked up some useful guidance on how to deal with certain situations in the future, its just putting them into practice! Thanks"     Jane Jenkins     Jan 23 2014    

"Thoroughly enjoyed it and found it very useful."     Sara Birkby     Jan 15 2014    

"Thank you for giving me the tools to become assertive."     Amanda Smith     Jan 15 2014    

"An excellent trainer -very inspirational- thank you."     Sandra Davis     Dec 5 2013    

"I really enjoyed the course. I was pleased that the course went ahead even though there were only 2 delegates. I got much more out of the course having only 2 delegates and the trainer. I really appreciated that the course was not automatically cancelled due to lack of delegates. Jackie the trainer was absolutely brilliant. She was patient and engaging throughout."     Rebecca Nadarajah     Dec 5 2013    

"Excellent trainer!"     Kirsty Lamb     Nov 7 2013    

"The course was excellent, the course tutor was also excellent and really covered the course in detail and related real life situations within my workplace which helped immensley. There was enough time for questions and discussion to cover the relevant points to make sure I understood what was being covered."     Robin Beardmore     Nov 6 2013    

"Trainer was excellent and made me feel at ease throughout the day. "     Luke Bennett     Sep 19 2013    

"I would like to thank the trainer for her excellent guidance throughout the day."     Dr Maria Butler     Sep 5 2013    

"Really enjoyed it and very good trainer"     Richard Moorcraft     Jun 27 2013    

"Generally a well run course in which the facilitator/trainer encouraged us to share our thoughts & experiences of people's different behaviours, as well as giving us examples from his own experience. I generally enjoyed the course & hope to develop more assertive behaviour in my everyday life."     Neill Sheridan     Jun 18 2013    

"Covering the role play scenarions was a really good exercise especially the way it was done allowing us to think around the scenarios first and then verbalise them with the trainer."     S Nisa     Apr 30 2013    

Developing Assertiveness in the Right Way Training Courses from Activia

Assertiveness Training Courses from Activia

We can provide training in Assertiveness at any of our seventeen centres UK wide, or we can come to your offices.
We have been training since 1995 with a philosophy of high quality, flexible and cost effective provision, so you can be confident that we have the expertise, and the experience, to give all you need with training courses for Assertiveness.
Call us now on 0845 230 6150 or request a free callback.

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