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Training Courses from Activia
We have hundreds of courses for every business:
find out more by clicking on a course subject below,
or by visiting our Full Course Finder.
Skills for Management
Activia Training Locations
We have seventeen centres across the UK.
Find out more by clicking on a location below,
or by visiting our main Locations Page.
Our Place or Yours? Training at Your Offices
Lots of our clients prefer us to come to them because it's easier to organise, and usually much more cost effective.
All you need is a training room, boardroom or suitable spare office. If you need laptops for a software course, we can provide them.
To see how little it can cost, click on the Prices & Dates tab at the top of this page, or locate the course using the Course Finder tab.
27-28 Clements Lane, London, EC4N 7AE
46-48 East Smithfield, London, E1W 1AW
133 Houndsditch, London, EC3A 7BX
93-95 Gloucester Place, London, W1U 6JQ
1 Ballards Lane, Finchley, London, N3 1LQ
City Hall, Victoria Street, London, SW1E 6QP
1 Victoria Square, Birmingham, B1 1BD
Two King Street, Nottingham, NG1 2AS
53 Fountain Street, Manchester, M2 2AN
47 Park Square East, Leeds, LS1 2NL
84 Queen Street, Sheffield, Yorkshire, S1 2DW
12 Mosley Street, Newcastle, NE1 1DE
Prices and Dates
Want to check on how much a course will cost,
and when public classes are scheduled?
Visit our Prices and Dates page to find out.
See prices for public (open) classes, private (closed) classes, and onsite training, where we come to your offices.
View the latest special offers, and how you can get Early Bird pricing for advance bookings.
For multiple and ongoing bookings, we have Multi Day Tickets and the
Training Days Scheme.
And under our Price Promise, we'll match any like-for-like quote.
Use our schedules, along with pricing, to help you to plan ahead.
We generally schedule three months in advance, but if you need a later date, ask us and we'll get back to you.
• View by course to see dates for any course at all locations .
• View by location to see dates at any location for all courses.
All schedules have details of the discounts available, and you can view details of the course outlines by clicking the red (i) link next to each course name.
Although we have great coverage of courses and locations,
(we can come to you, too), and very competitive pricing,
there's much more to what we do and how we work.
Why Activia? See why we believe that you won't find better value.
Quality Assurance The ethos that drives us.
History Did you know we've been around since 1995?
Types of Training
In addition to public/private/in-house training, we tailor course content free of charge, arrange ILM awards, and organise courses for technical certification.
News and Blog
Keep up to date with the News Centre and find articles of interest in our Blog.
Find the relevant numbers to call, and the quick forms to fill out, depending on your needs.
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We don't just deliver training courses. We can provide you with help on organising training programmes and managing the whole process.
According to whether you are a small, medium or large business or a private individual, you will organise your training in different ways.
Trade Mark Acknowledgements and Terms and Conditions
Assertiveness Training Courses From Activia
Developing Assertiveness in the Right Way
A One-Day Training Course
Your training is easier with Activia because we have:
Why Assertiveness Training?
Learning to be assertive is an essential skill in business – it allows you to bring your ideas and points across clearly and with confidence. At Activia, we guide you to a manner that comfortably sits within the ‘pushy and annoying’ manager and the ‘doormat’ that isn’t respected by employees.
It’s all about finding the right combination – knowing when to be assertive and when to take a more flexible approach is what makes the difference. These are just some of the ways assertiveness can help your organisation:
When you train with Activia, we teach you how to apply assertive communication skills in your everyday work situations: you will acquire practical techniques which will increase your effectiveness and productivity, and help you to gain control of daily activities.
This one-day training course has been designed to give delegates the appropriate tools to assert themselves in a wide range of situations at work. They will learn how the proper use of assertive behaviour enables people to deal with work colleagues, clients, suppliers and personal contacts in a way that is productive yet maintains and improves relationships.
Who Should Attend
Anyone who wants to develop more productive working relationships with colleagues, managers/staff and clients, in a positive way that makes life easier for everybody.
Introduction and Course Overview
Different Types of Behaviour
• Definitions of Behaviour Types • Recognising Aggressive, Passive and Assertive Behaviours
Causes and Effects of Behaviour Types
• Possible Causes of Different Types of Behaviours • Impact or Effects of Each Type of Behaviour • Pros and Cons of Different Behaviours
Assertiveness and You
• Self Reflection • The Benefits of Assertive Behaviour to You
Personal Communication Styles
• What is Communication? • Getting Communications Across • Personal Communication Style Questionnaire
Getting Our Thinking Right
• Our Inner Dialogue • Managing Our Inner Dialogue • Understanding Rights and Responsibilities • Responsibilities of Assertiveness • Exercises: Inner Dialogue and Rights and Responsibilities • Positive Thinking
Body Language and Assertiveness
• How Important is Body Language ? • Demonstrating Assertive Body Language
Saying the Right Things
• Guidelines for Assertive Words • The Three Step Approach to Being Assertive • Exercises in Applying Assertiveness
More Assertiveness Techniques
• Reflecting/Playback • Fogging • Broken Record
Starting to be More Assertive
• Making Requests • Tips for Making Requests • Saying “No”: Refusing Requests • LEEP Model for Handling Aggression from Others • Applying Assertiveness to Your Own Situation
A Personal Action Plan
Our courses have been built to give delegates easy-to-digest explanations and techniques that can be applied the minute you leave the classroom. At Activia, we’ll teach you:
Different Types of Behaviour
Business isn’t limited to processes and making sure the numbers add up. It’s also largely about being able to deal with people ¬– your staff forms the crux on which any successful organisation is built.
Assertiveness and You
This is where we’ll take you through a process of self-reflection – how does assertiveness form a part of your management style? Do you use it effectively when dealing with employees or clients?
Personal Communication Styles
There are several ways in which you can communicate – there is not a single right answer, but rather a collection of different options that can be used based on the circumstance.
Saying the Right Things
Once we’ve established an understanding of assertiveness and its place in communications, we’ll give you a template on which to build an assertive dictionary that will help you say all the right things. We’ll equip you with specific exercises to help build your knowledge and confidence.
Communication is more than just what you say – body language is often more communicative than words. Assertive body language can get your message across before you even open your mouth. We’ll teach you several techniques that will deliver instant results.
Activia is one of the UK's leading business training organisations – we have helped thousands of people to reach their potential in the workplace. These are just a few reasons why employers consistently choose us:
We have been involved in the training industry since 1995. We know exactly how to assemble course structures that fulfil maximum potential, without wasting time or resources. Having the backing of hundreds upon hundreds of past courses, we give businesses what they need.
Dedicated (and Friendly!) Training Advisors
Our trainers aren’t chosen just for their professional qualifications, but they also need to have the right personality – we want our delegates to land in a friendly atmosphere, where people feel at ease and ready to ask questions and make contributions to our sessions.
Tools and Backup
When you finish your course at Activia, that’s not the end of your learning experience! We give you the tools you need to continue the process once you’ve left. We’ll give you a personal action plan, which is a tailored programme built to get the best results for your business.
Feedback from Delegates on our Developing Assertiveness in the Right Way Courses
Average Review 4.4/5 based on 33 reviews.
"The trainer was enthusiatic and engaging and was clearly experienced. She used anecdotal references to help make the tools and definitions applicable to day to day life and was able to appreciate all perspectives given by the delegates." Hannah Amiss Aug 6 2014
"A really good day, good fun, excellent trainer that put me and the other delegates at ease. Thoroughly enjoyable." Emilie Gessen Aug 6 2014
"Very happy with the course." Graham Hawkins Jul 10 2014
"The trainer was very informative and very knowledgeable" June Race Jun 23 2014
"thank you for an enjoyable day. " Sue Allsopp Jun 23 2014
"Good course, highly enjoyable and useful." Andrea Pearson Apr 16 2014
"really enjoyed the course" Masrat Ghani Mar 11 2014
"Insightful, I found it very useful" Constance Rawlins Mar 4 2014
"A very interesting and well presented course." Mick Ellis Feb 27 2014
"Jo was an excellent instructor: Thank you." Richard Field Feb 18 2014
"I have picked up some useful guidance on how to deal with certain situations in the future, its just putting them into practice! Thanks" Jane Jenkins Jan 23 2014
"Thank you for giving me the tools to become assertive." Amanda Smith Jan 15 2014
"Thoroughly enjoyed it and found it very useful." Sara Birkby Jan 15 2014
"I really enjoyed the course. I was pleased that the course went ahead even though there were only 2 delegates. I got much more out of the course having only 2 delegates and the trainer. I really appreciated that the course was not automatically cancelled due to lack of delegates. Jackie the trainer was absolutely brilliant. She was patient and engaging throughout." Rebecca Nadarajah Dec 5 2013
"An excellent trainer -very inspirational- thank you." Sandra Davis Dec 5 2013
"Excellent trainer!" Kirsty Lamb Nov 7 2013
"The course was excellent, the course tutor was also excellent and really covered the course in detail and related real life situations within my workplace which helped immensley. There was enough time for questions and discussion to cover the relevant points to make sure I understood what was being covered." Robin Beardmore Nov 6 2013
"Trainer was excellent and made me feel at ease throughout the day. " Luke Bennett Sep 19 2013
"I would like to thank the trainer for her excellent guidance throughout the day." Dr Maria Butler Sep 5 2013
"Really enjoyed it and very good trainer" Richard Moorcraft Jun 27 2013
Assertiveness Training Courses from ActiviaWe can provide training in Assertiveness at any of our seventeen centres UK wide, or we can come to your offices.
We have been training since 1995 with a philosophy of high quality, flexible and cost effective provision, so you can be confident that we have the expertise, and the experience, to give all you need with training courses for Assertiveness.
Call us now on 0845 230 6150 or request a free callback.