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Our Place or Yours? Training at Your Offices
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27-28 Clements Lane, London, EC4N 7AE
100 Borough High Street, London, SE1 1LB
133 Houndsditch, London, EC3A 7BX
93-95 Gloucester Place, London, W1U 6JQ
1 Ballards Lane, Finchley, London, N3 1LQ
City Hall, Victoria Street, London, SW1E 6QP
1 Victoria Square, Birmingham, B1 1BD
Two King Street, Nottingham, NG1 2AS
53 Fountain Street, Manchester, M2 2AN
47 Park Square East, Leeds, LS1 2NL
84 Queen Street, Sheffield, Yorkshire, S1 2DW
12 Mosley Street, Newcastle, NE1 1DE
Click to see the UK coverage of Assertiveness Training Courses from Activia
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Assertiveness Training Courses From Activia
Developing Assertiveness in the Right Way
A One-Day Training Course
Your training is easier with Activia because we have:
Why Assertiveness Training?
Assertiveness is the ability to express yourself and your rights in an open, non-confrontational way. Yet assertiveness does not come naturally because we have all learned passive behaviours to stave off confrontation.
When you train with Activia, we teach you how to apply appropriate assertive communication skills in your day-to-day work situations: you will acquire practical techniques which will increase your effectiveness and productivity, and help you gain control of daily activities.
This one-day training course has been designed to give delegates the appropriate tools to assert themselves in a wide range of situations at work. They will learn how the proper use of assertive behaviour enables people to deal with work colleagues, clients, suppliers and personal contacts in a way that is productive yet maintains and improves relationships.
Who Should Attend
Anyone who wants to develop more productive working relationships with colleagues, managers/staff and clients, in a positive way that makes life easier for everybody.
Introduction and Course Overview
Different Types of Behaviour
• Definitions of Behaviour Types • Recognising Aggressive, Passive and Assertive Behaviours
Causes and Effects of Behaviour Types
• Possible Causes of Different Types of Behaviours • Impact or Effects of Each Type of Behaviour • Pros and Cons of Different Behaviours
Assertiveness and You
• Self Reflection • The Benefits of Assertive Behaviour to You
Personal Communication Styles
• What is Communication? • Getting Communications Across • Personal Communication Style Questionnaire
Getting Our Thinking Right
• Our Inner Dialogue • Managing Our Inner Dialogue • Understanding Rights and Responsibilities • Responsibilities of Assertiveness • Exercises: Inner Dialogue and Rights and Responsibilities • Positive Thinking
Body Language and Assertiveness
• How Important is Body Language ? • Demonstrating Assertive Body Language
Saying the Right Things
• Guidelines for Assertive Words • The Three Step Approach to Being Assertive • Exercises in Applying Assertiveness
More Assertiveness Techniques
• Reflecting/Playback • Fogging • Broken Record
Starting to be More Assertive
• Making Requests • Tips for Making Requests • Saying “No”: Refusing Requests • LEEP Model for Handling Aggression from Others • Applying Assertiveness to Your Own Situation
A Personal Action Plan
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Slough, SL1 4DX
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Feedback from Delegates on our Developing Assertiveness in the Right Way Courses
Average Review 4.4/5 based on 25 reviews.
"Insightful, I found it very useful" Constance Rawlins Mar 4 2014
"Jo was an excellent instructor: Thank you." Richard Field Feb 18 2014
"I have picked up some useful guidance on how to deal with certain situations in the future, its just putting them into practice! Thanks" Jane Jenkins Jan 23 2014
"Thank you for giving me the tools to become assertive." Amanda Smith Jan 15 2014
"Thoroughly enjoyed it and found it very useful." Sara Birkby Jan 15 2014
"An excellent trainer -very inspirational- thank you." Sandra Davis Dec 5 2013
"I really enjoyed the course. I was pleased that the course went ahead even though there were only 2 delegates. I got much more out of the course having only 2 delegates and the trainer. I really appreciated that the course was not automatically cancelled due to lack of delegates. Jackie the trainer was absolutely brilliant. She was patient and engaging throughout." Rebecca Nadarajah Dec 5 2013
"Excellent trainer!" Kirsty Lamb Nov 7 2013
"The course was excellent, the course tutor was also excellent and really covered the course in detail and related real life situations within my workplace which helped immensley. There was enough time for questions and discussion to cover the relevant points to make sure I understood what was being covered." Robin Beardmore Nov 6 2013
"Trainer was excellent and made me feel at ease throughout the day. " Luke Bennett Sep 19 2013
"I would like to thank the trainer for her excellent guidance throughout the day." Dr Maria Butler Sep 5 2013
"Really enjoyed it and very good trainer" Richard Moorcraft Jun 27 2013
"Generally a well run course in which the facilitator/trainer encouraged us to share our thoughts & experiences of people's different behaviours, as well as giving us examples from his own experience. I generally enjoyed the course & hope to develop more assertive behaviour in my everyday life." Neill Sheridan Jun 18 2013
"Covering the role play scenarions was a really good exercise especially the way it was done allowing us to think around the scenarios first and then verbalise them with the trainer." S Nisa Apr 30 2013
"The course tutor was excellent. " Debby Morrow Apr 23 2013
"Excellent tutor, and very constructive and informative. " SIMON FIDDLER Mar 19 2013
"Really enjoyed the course, I highly recommned it to anyone" Charlotte Hutton Feb 28 2013
"I was the only delegate, this meant that the course was very tailored for me and the trainer was able to help me with very specific issues. It was incredibly helpful. The trainer was very good, approachable and engaging." Lucy Clements Feb 20 2013
"Tutor was good and knowledgeable on the subject, kept me interested through out the training." Rajaneethan Raju Feb 7 2013
"Enjoyed the course, I have learnt from it." Stephanie Barrett Feb 7 2013
With our quality accreditations for ISO9001, IITT, ILM and the ILP, and a uniquely flexible service, you can be sure that your Assertive Behaviour course will get the results you need, at the prices you want.
With seventeen fully equipped training centres , Activia should be your first choice for training in Assertiveness wherever you are in the UK.
We provide Assertiveness Course courses in the following locations:
For in house delivery of Assertiveness Course, you can expect the same standard of training and service for your training courses for Assertiveness as you get at our centres, conveniently delivered at your offices.
To book your in-house learning Assertive Behaviour, you need look no further than Activia.
Click for more about Assertiveness training courses UK from Activia