Activia for Developing Assertiveness
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Assertiveness Training Courses From Activia

Developing Assertiveness in the Right Way

A One-Day Training Course

Your training is easier with Activia because we have:
  • Recognised national quality accreditations
  • Training businesses since 1995
  • Friendly, capable, flexible service
  • Dedicated training advisors
  • Unique tools and backup
  • Fiercely competitive prices !
Assertiveness Training Courses from Activia
Early Bird Prices from £149
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Course Content

Why Assertiveness Training?

Do you:

  • Find yourself saying 'yes' to people's requests when you really want to say 'no?'
  • Bottle up or fail to express your discontent, even if you think it's justified?
  • 'Give in' to others for a while, but eventually become irritable or even angry?

    Assertiveness is the ability to express yourself and your rights in an open, non-confrontational way. Yet assertiveness does not come naturally because we have all learned passive behaviours to stave off confrontation.

    When you train with Activia, we teach you how to apply appropriate assertive communication skills in your day-to-day work situations: you will acquire practical techniques which will increase your effectiveness and productivity, and help you gain control of daily activities.

    Course Aims

    This one-day training course has been designed to give delegates the appropriate tools to assert themselves in a wide range of situations at work. They will learn how the proper use of assertive behaviour enables people to deal with work colleagues, clients, suppliers and personal contacts in a way that is productive yet maintains and improves relationships.

    Who Should Attend

    Anyone who wants to develop more productive working relationships with colleagues, managers/staff and clients, in a positive way that makes life easier for everybody.

    Course Outline

    Introduction and Course Overview
    Different Types of Behaviour
    • Definitions of Behaviour Types  • Recognising Aggressive, Passive and Assertive Behaviours 
    Causes and Effects of Behaviour Types
    • Possible Causes of Different Types of Behaviours  • Impact or Effects of Each Type of Behaviour  • Pros and Cons of Different Behaviours 
    Assertiveness and You
    • Self Reflection  • The Benefits of Assertive Behaviour to You 
    Personal Communication Styles
    • What is Communication?  • Getting Communications Across  • Personal Communication Style Questionnaire 
    Getting Our Thinking Right
    • Our Inner Dialogue  • Managing Our Inner Dialogue  • Understanding Rights and Responsibilities  • Responsibilities of Assertiveness  • Exercises: Inner Dialogue and Rights and Responsibilities  • Positive Thinking 
    Body Language and Assertiveness
    • How Important is Body Language ?  • Demonstrating Assertive Body Language 
    Saying the Right Things
    • Guidelines for Assertive Words  • The Three Step Approach to Being Assertive  • Exercises in Applying Assertiveness 
    More Assertiveness Techniques
    • Reflecting/Playback  • Fogging  • Broken Record 
    Starting to be More Assertive
    • Making Requests  • Tips for Making Requests  • Saying “No”: Refusing Requests   • LEEP Model for Handling Aggression from Others  • Applying Assertiveness to Your Own Situation 
    A Personal Action Plan
  • More Information

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    Printer-friendly course outline for Developing Assertiveness in the Right Way

    Contact Us

    Activia Training
    Head Office:
        Regus House, 268 Bath Road
        Slough,   SL1 4DX

    Sales:       0845 230 6150
    Service:    0845 230 6159
    Accounts: 0845 230 6157
    Developing Assertiveness in the Right Way Training Courses from Activia

    Feedback from Delegates on our Developing Assertiveness in the Right Way Courses


    Average Review 4.4/5 based on 25 reviews.

    "Insightful, I found it very useful"     Constance Rawlins     Mar 4 2014    

    "Jo was an excellent instructor: Thank you."     Richard Field     Feb 18 2014    

    "I have picked up some useful guidance on how to deal with certain situations in the future, its just putting them into practice! Thanks"     Jane Jenkins     Jan 23 2014    

    "Thank you for giving me the tools to become assertive."     Amanda Smith     Jan 15 2014    

    "Thoroughly enjoyed it and found it very useful."     Sara Birkby     Jan 15 2014    

    "I really enjoyed the course. I was pleased that the course went ahead even though there were only 2 delegates. I got much more out of the course having only 2 delegates and the trainer. I really appreciated that the course was not automatically cancelled due to lack of delegates. Jackie the trainer was absolutely brilliant. She was patient and engaging throughout."     Rebecca Nadarajah     Dec 5 2013    

    "An excellent trainer -very inspirational- thank you."     Sandra Davis     Dec 5 2013    

    "Excellent trainer!"     Kirsty Lamb     Nov 7 2013    

    "The course was excellent, the course tutor was also excellent and really covered the course in detail and related real life situations within my workplace which helped immensley. There was enough time for questions and discussion to cover the relevant points to make sure I understood what was being covered."     Robin Beardmore     Nov 6 2013    

    "Trainer was excellent and made me feel at ease throughout the day. "     Luke Bennett     Sep 19 2013    

    "I would like to thank the trainer for her excellent guidance throughout the day."     Dr Maria Butler     Sep 5 2013    

    "Really enjoyed it and very good trainer"     Richard Moorcraft     Jun 27 2013    

    "Generally a well run course in which the facilitator/trainer encouraged us to share our thoughts & experiences of people's different behaviours, as well as giving us examples from his own experience. I generally enjoyed the course & hope to develop more assertive behaviour in my everyday life."     Neill Sheridan     Jun 18 2013    

    "Covering the role play scenarions was a really good exercise especially the way it was done allowing us to think around the scenarios first and then verbalise them with the trainer."     S Nisa     Apr 30 2013    

    "The course tutor was excellent. "     Debby Morrow     Apr 23 2013    

    "Excellent tutor, and very constructive and informative. "     SIMON FIDDLER     Mar 19 2013    

    "Really enjoyed the course, I highly recommned it to anyone"     Charlotte Hutton     Feb 28 2013    

    "I was the only delegate, this meant that the course was very tailored for me and the trainer was able to help me with very specific issues. It was incredibly helpful. The trainer was very good, approachable and engaging."     Lucy Clements     Feb 20 2013    

    "Tutor was good and knowledgeable on the subject, kept me interested through out the training."     Rajaneethan Raju     Feb 7 2013    

    "Enjoyed the course, I have learnt from it."     Stephanie Barrett     Feb 7 2013    

    Developing Assertiveness in the Right Way Training Courses from Activia
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    Locations for Assertiveness Training Courses from Activia

    With our quality accreditations for ISO9001, IITT, ILM and the ILP, and a uniquely flexible service, you can be sure that your Assertive Behaviour course will get the results you need, at the prices you want.

    Activia centres for Assertiveness Course

    With seventeen fully equipped training centres , Activia should be your first choice for training in Assertiveness wherever you are in the UK.
    We provide Assertiveness Course courses in the following locations:

    • London
      We have six centres in London, serving the City in Bank and Liverpool Street, and Canary Wharf from our London Bridge (SE1) centre, as well as North, West and South West London, in Finchley, Baker Street and London Victoria.
    • Surrey and Sussex
      Our Croydon centre serves Croydon, Reigate and Redhill as well as Crawley, Gatwick and Brighton.
    • Berkshire
      We serve Berkshire and the Thames Valley with three centres in Reading, Slough and Bracknell.
    • Bristol
      Covering Bristol, Avon, Bath and South West England
    • Milton Keynes
      Serving Buckinghamshire, covering Milton Keynes, Aylesbury and High Wycombe, as well as Luton and Bedford.
    • Birmingham
      Serving Warwickshire and the Midlands: Birmingham, Walsall and Dudley, as well as Wolverhampton, Solihull and Tamworth.
    • Nottingham
      Serving Nottingham, Long Eaton and Derby, as well as Loughborough, Melton Mowbray and Leicester.
    • Manchester
      Serving Lancashire and the North West, covering Manchester, Salford, Stockport and Oldham as well as Bolton, Rochdale, Wigan, Warrington and Macclesfield.
    • Sheffield
      Serving South Yorkshire, covering Sheffield, Barnsley and Doncaster as well as Chesterfield and Wakefield.
    • Leeds
      Serving Yorkshire and the North of England, covering Leeds, Bradford and Harrogate as well as Halifax, Wakefield and Castleford.
    • Newcastle Upon Tyne
      Serving Tyneside, also Sunderland and Gateshead, as well as North Shields, South Shields and Whitley Bay.

    In House Assertiveness Training Courses from Activia across the UK

    For in house delivery of Assertiveness Course, you can expect the same standard of training and service for your training courses for Assertiveness as you get at our centres, conveniently delivered at your offices.
    To book your in-house learning Assertive Behaviour, you need look no further than Activia.


    Click for more about Assertiveness training courses UK from Activia


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