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Assertiveness Training

Assertiveness at Work

A One-Day Training Course

Your training is easier with Activia because we have:
  • Recognised national quality accreditations
  • Training businesses since 1995
  • Friendly, capable, flexible service
  • Dedicated training advisors
  • Unique tools and backup
  • Fiercely competitive prices !
Assertiveness Training from Activia
Early Bird Prices from £149
Prices shown on schedules
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Course Content

Why Assertiveness Training?

Do you:

  • Find yourself saying 'yes' to people's requests when you really want to say 'no?'
  • Bottle up or fail to express your discontent, even if you think it's justified?
  • 'Give in' to others for a while, but eventually become irritable or even angry?

    Assertiveness is the ability to express yourself and your rights in an open, non-confrontational way. Yet assertiveness does not come naturally because we have all learned passive behaviours to stave off confrontation.

    When you train with Activia, we teach you how to apply appropriate assertive communication skills in your day-to-day work situations: you will acquire practical techniques which will increase your effectiveness and productivity, and help you gain control of daily activities.

    Course Aims

    This one-day training course has been designed to give delegates the appropriate tools to assert themselves in a wide range of situations at work. They will learn how the proper use of assertive behaviour enables people to deal with work colleagues, clients, suppliers and personal contacts in a way that is productive yet maintains and improves relationships.

    Who Should Attend

    Anyone who wants to develop more productive working relationships with colleagues, managers/staff and clients, in a positive way that makes life easier for everybody.

    Course Outline

    Introduction and Course Overview
    Different Types of Behaviour
    • Definitions of Behaviour Types  • Recognising Aggressive, Passive and Assertive Behaviours 
    Causes and Effects of Behaviour Types
    • Possible Causes of Different Types of Behaviours  • Impact or Effects of Each Type of Behaviour  • Pros and Cons of Different Behaviours 
    Assertiveness and You
    • Self Reflection  • The Benefits of Assertive Behaviour to You 
    Personal Communication Styles
    • What is Communication?  • Getting Communications Across  • Personal Communication Style Questionnaire 
    Getting Our Thinking Right
    • Our Inner Dialogue  • Managing Our Inner Dialogue  • Understanding Rights and Responsibilities  • Responsibilities of Assertiveness  • Exercises: Inner Dialogue and Rights and Responsibilities  • Positive Thinking 
    Body Language and Assertiveness
    • How Important is Body Language ?  • Demonstrating Assertive Body Language 
    Saying the Right Things
    • Guidelines for Assertive Words  • The Three Step Approach to Being Assertive  • Exercises in Applying Assertiveness 
    More Assertiveness Techniques
    • Reflecting/Playback  • Fogging  • Broken Record 
    Starting to be More Assertive
    • Making Requests  • Tips for Making Requests  • Saying “No”: Refusing Requests   • LEEP Model for Handling Aggression from Others  • Applying Assertiveness to Your Own Situation 
    A Personal Action Plan
  • More Information

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    Contact Us

    Activia Training
    Head Office:
        Regus House, 268 Bath Road
        Slough,   SL1 4DX

    Sales:       0845 230 6150
    Service:    0845 230 6159
    Accounts: 0845 230 6157
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    Why Activia for Assertiveness Training ?

    Assertiveness Training in London, Birmingham, Manchester, Leeds, Newcastle, Bristol and the South East

    Activia should be your first choice for assertiveness training in the UK.   We provide you with a full range of classes for Assertive Behaviour Training.
    If you are looking for courses for assertive behaviour, you will find that Activia offers a level of service that is unrivalled in the market, with quality, flexible 1 day Assertiveness Training at fiercely competitive prices.

    Assertive Behaviour Training

    If your requirement is training in assertive behaviour, we can provide you with training courses from introduction to advanced level at highly competitive prices. You will find that for classes for assertiveness, Activia will provide more tailored, flexible and focused solutions, and this enables you to get the most from your budget using the minimum of resources.

    Courses in London, the Midlands, Manchester, Leeds, Newcastle, Bristol, Berkshire, Buckinghamshire, Surrey and UK wide

    We provide Assertive Behaviour Training courses all over the UK, with modern, fully equipped training centres in the following locations:

    Assertiveness Training in the City of London

    Serving the City in Bank and Aldgate, and Canary Wharf from our London Bridge (SE1) centre.

    Assertiveness Training across London

    Across West and South West London, in Hammersmith, Baker Street and London Victoria.

    Assertive Behaviour Training in the centre of Bristol

    Serving South West England, covering Bristol, Avon and Bath and Radstock in Somerset as well as Clevedon and Chepstow.

    Assertiveness Training in Birmingham City Centre

    Serving Warwickshire and the Midlands, covering Birmingham, Walsall and Dudley as well as Wolverhampton, Solihull and Tamworth.

    Assertive Behaviour Training in Leeds

    Serving Yorkshire and the North of England, covering Leeds, Bradford and Harrogate as well as Halifax, Wakefield and Castleford.

    Assertiveness Training in Manchester

    Serving Lancashire and the North West, covering Manchester, Salford, Stockport and Oldham as well as Bolton, Rochdale, Wigan, Warrington and Macclesfield.

    Assertiveness Training in Reading

    Serving Berkshire and the Thames Valley, covering Reading, Theale and Newbury as well as Henley and South Oxfordshire.

    Assertiveness Training in Bracknell

    Serving Berkshire and the Thames Valley, covering Bracknell, Wokingham and Ascot as well as Crowthrone, Camberley and Woking.

    Assertive Behaviour Training in Slough

    Serving Berkshire and the Thames Valley, covering Slough, Windsor and Maidenhead as well as High Wycombe, Uxbridge and Watford.

    Assertive Behaviour Training in Milton Keynes

    Serving Buckinghamshire, covering Milton Keynes, Aylesbury and Buckingham, as well as Luton, Bedford, Stevenage, St Albans and Welwyn Garden City.

    Assertiveness Training in Newcastle Upon Tyne

    Serving Tyneside, also Sunderland and Gateshead, as well as North Shields and South Shields, and Whitley Bay.
    Our experienced, high quality trainers will deliver your training to the highest standards and with the maximum effect.

    In House Assertiveness Training Courses across the UK

    For in house delivery of Assertive Behaviour Training, we have an established national UK network of trainers, as well as fifteen centres in London, Birmingham, Manchester, Leeds, Newcastle, Bristol, Slough, Reading, Bracknell and Milton Keynes. So you can be sure that your assertiveness training will be delivered in a quality assured and cost effective manner.   For in-house training in assertive behaviour, you need look no further than Activia.


    Click for more about Assertiveness training courses UK from Activia
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    Quality Assurance

    Regus House
    268 Bath Road
    Slough
    SL1 4DX
    Sales:   0845 230 6150
    Service:   0845 230 6159
    Accounts:   0845 230 6150
    Training centres in     London     Birmingham     Bristol     Berkshire     Buckinghamshire     Manchester     Leeds     Newcastle
    Why Activia?