Bookings and Enquiries: 0845 230 6150
Customer Service: 0845 230 6159
Training Courses from Activia
We have hundreds of courses for every business:
find out more by clicking on a course subject below,
or by visiting our Full Course Finder.
Management Skills Management Training
Skills for Management
Managing Staff Managing Staff
Activia Training Locations
We have seventeen centres across the UK.
find out more by clicking on a location below,
or by visiting our main Locations Page.
27-28 Clements Lane, London, EC4N 7AE
100 Borough High Street, London, SE1 1LB
133 Houndsditch, London, EC3A 7BX
93-95 Gloucester Place, London, W1U 6JQ
1 Ballards Lane, Finchley, London, N3 1LQ
City Hall, Victoria Street, London, SW1E 6QP
1 Victoria Square, Birmingham, B1 1BD
Two King Street, Nottingham, NG1 2AS
53 Fountain Street, Manchester, M2 2AN
47 Park Square East, Leeds, LS1 2NL
84 Queen Street, Sheffield, Yorkshire, S1 2DW
12 Mosley Street, Newcastle, NE1 1DE
Click to see the UK coverage of Relationship Training Courses from Activia
Prices and Dates
Want to check on how much a course will cost,
and when public classes are scheduled?
Visit our Prices and Dates page to find out.
See prices for public (open) classes, private (closed) classes, and onsite training, where we come to your offices.
View the latest special offers, and how you can get Early Bird pricing for advance bookings.
For multiple and ongoing bookings, we have Multi Day Tickets and the
Training Days Scheme.
And under our Price Promise, we'll match any like-for-like quote.
Use our schedules, along with pricing, to help you to plan ahead.
We generally schedule three months in advance, but if you need a later date, ask us and we'll get back to you.
• View by course to see dates for any course at all locations .
• View by location to see dates at any location for all courses.
All schedules have details of the discounts available, and you can view details of the course outlines by clicking the red (i) link next to each course name.
Although we have great coverage of courses and locations,
(we can come to you, too), and very competitive pricing,
there's much more to what we do and how we work.
Why Activia? See why we believe that you won't find better value.
Quality Assurance The ethos that drives us.
History Did you know we've been around since 1995?
News and Blog
Keep up to date with the News Centre and find articles of interest in our Blog.
Free Online Cloud Tools
See how we can help you with our Skills Appraisal and Course Creator tools, or ask a question on the forum.
Find the relevant numbers to call, and the quick forms to fill out, depending on your needs.
Types of Training
Apart from the options of public/private/in-house training, we can tailor course content free of charge, arrange ILM awards, and organise courses for technical certification.
We don't just deliver training courses. We can provide you with help on organising training programmes and managing the whole process.
According to whether you are a small, medium or large business or a private individual, you will organise your training in different ways.
Trade Mark Acknowledgements and Terms and Conditions
Relationship Training Courses From Activia
Influencing Skills for Successful Relationships
A One-Day Training Course
Your training is easier with Activia because we have:
To give staff members appropriate tools to influence a range of situations at work, encouraging others to 'give of their best' and promoting workable compromises.
Who Should Attend
Anyone who wants to develop more productive working relationships with colleagues, clients and other internal customers.
Introduction and Course Overview
• Interpersonal Skills • Interpersonal Skills Checklist
Overview of Communication
• The Three Parts of Communication • Your Competition
• Why Communication Goes Wrong • Getting Communications Across • Personal Communication Style Questionnaire
How to Get People On Your Side
• The Rules of Likeability • Group Exercise • Discussion
The Wheel of Communion
• The Wheel of Communion
The Importance of Voice
• Factors Affecting the Voice • Achieving Optimum Conditions for Speech • Using Your Voice
Assertiveness and How to Say No
• Assertiveness, Aggressiveness and Passivity • Assertiveness – The 3 Steps • Assertiveness Practice
• Assertiveness Preparation • Assertiveness Tactics • How Assertive are You? • Assertive Process • Assertiveness Strengths and Development Areas
• Listening Skills Questionnaire • Listening Skills Tips and Techniques
Body Language Questionnaire
• Body Language Questionnaire
Giving and Receiving Feedback
• Giving Feedback • Receiving Feedback • Assertiveness and Feedback Exercise
A Personal Action Plan
Regus House, 268 Bath Road
Slough, SL1 4DX
Sales: 0845 230 6150
Service: 0845 230 6159
Accounts: 0845 230 6157
Feedback from Delegates on our Influencing Skills for Successful Relationships Courses
"I enjoyed the course. It was very relaxed and informative." Liz Vickers Oct 22 2013
"The trainer was very thorough and answered all the questions we had. I really enjoyed the course. " Evelyn Zvoma Mar 12 2013
"Excellent training. Thank you very much :)" Izabela Hauss Dec 13 2012
"I enjoyed the training style, it was informal and you felt comfortable to join in. " Gill Nadolski Dec 13 2012
With our quality accreditations for ISO9001, IITT, ILM and the ILP, and a uniquely flexible service, you can be sure that your training course for Customer Relationship Management will get the results you need, at the prices you want.
With seventeen fully equipped training centres , Activia should be your first choice for training courses in relationship management wherever you are in the UK.
We provide Customer Relationship Management Training courses in the following locations:
For in house delivery of Customer Relationship Management Training, you can expect the same standard of training and service for your training classes for Relationship Management as you get at our centres, conveniently delivered at your offices.
To book your in-house training in Customer Relationship Management, you need look no further than Activia.
Click for more about Customer Relationship Management courses UK from Activia