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Skills for Management
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27-28 Clements Lane, London, EC4N 7AE
46-48 East Smithfield, London, E1W 1AW Liverpool Street
133 Houndsditch, London, EC3A 7BX Baker Street
93-95 Gloucester Place, London, W1U 6JQ North London
1 Ballards Lane, Finchley, London, N3 1LQ London Victoria
City Hall, Victoria Street, London, SW1E 6QP
See prices for public (open) classes, private (closed) classes, and onsite training, where we come to your offices.
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Relationship Training Courses From Activia
Influencing Skills for Successful Relationships
A One-Day Training Course
To give staff members appropriate tools to influence a range of situations at work, encouraging others to 'give of their best' and promoting workable compromises.
Who Should Attend
Anyone who wants to develop more productive working relationships with colleagues, clients and other internal customers.
Introduction and Course Overview
• Interpersonal Skills • Interpersonal Skills Checklist
Overview of Communication
• The Three Parts of Communication • Your Competition
• Why Communication Goes Wrong • Getting Communications Across • Personal Communication Style Questionnaire
How to Get People On Your Side
• The Rules of Likeability • Group Exercise • Discussion
The Wheel of Communion
• The Wheel of Communion
The Importance of Voice
• Factors Affecting the Voice • Achieving Optimum Conditions for Speech • Using Your Voice
Assertiveness and How to Say No
• Assertiveness, Aggressiveness and Passivity • Assertiveness – The 3 Steps • Assertiveness Practice
• Assertiveness Preparation • Assertiveness Tactics • How Assertive are You? • Assertive Process • Assertiveness Strengths and Development Areas
• Listening Skills Questionnaire • Listening Skills Tips and Techniques
Body Language Questionnaire
• Body Language Questionnaire
Giving and Receiving Feedback
• Giving Feedback • Receiving Feedback • Assertiveness and Feedback Exercise
A Personal Action Plan
Feedback from Delegates on our Influencing Skills for Successful Relationships Courses
Average Review 4.2/5 based on 5 reviews.
"Jackie was lovely and very friendly. She made the course fun and interesting." Sarah Ebbs Apr 25 2014
"I enjoyed the course. It was very relaxed and informative." Liz Vickers Oct 22 2013
"The trainer was very thorough and answered all the questions we had. I really enjoyed the course. " Evelyn Zvoma Mar 12 2013
"Excellent training. Thank you very much :)" Izabela Hauss Dec 13 2012
"I enjoyed the training style, it was informal and you felt comfortable to join in. " Gill Nadolski Dec 13 2012
Relationship Training Courses from ActiviaWe can provide training courses in relationship management at any of our seventeen centres UK wide, or we can come to your offices.
We have been training since 1995 with a philosophy of high quality, flexible and cost effective provision, so you can be confident that we have the expertise, and the experience, to give all you need with training classes for Relationship Management.
Call us now on 0845 230 6150 or request a free callback.