Activia for Influencing Relationships
Bookings and Enquiries:                   0845 230 6150
Customer Service:                            0845 230 6159
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Click to see the UK coverage of Relationship Training Courses from Activia

Relationship Training Courses From Activia

Influencing Skills for Successful Relationships

A One-Day Training Course

Your training is easier with Activia because we have:
  • Recognised national quality accreditations
  • Training businesses since 1995
  • Friendly, capable, flexible service
  • Dedicated training advisors
  • Unique tools and backup
  • Fiercely competitive prices !
Relationship Training Courses from Activia
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Course Content

Course Aims

To give staff members appropriate tools to influence a range of situations at work, encouraging others to 'give of their best' and promoting workable compromises.

Who Should Attend

Anyone who wants to develop more productive working relationships with colleagues, clients and other internal customers.

Course Outline

Introduction and Course Overview
Interpersonal Skills
• Interpersonal Skills  • Interpersonal Skills Checklist 
Overview of Communication
• The Three Parts of Communication  • Your Competition 
Communication Skills
• Why Communication Goes Wrong  • Getting Communications Across  • Personal Communication Style Questionnaire 
How to Get People On Your Side
• The Rules of Likeability  • Group Exercise  • Discussion 
The Wheel of Communion
• The Wheel of Communion 
The Importance of Voice
• Factors Affecting the Voice  • Achieving Optimum Conditions for Speech  • Using Your Voice 
Assertiveness and How to Say No
• Assertiveness, Aggressiveness and Passivity  • Assertiveness The 3 Steps  • Assertiveness Practice 
Developing Assertiveness
• Assertiveness Preparation  • Assertiveness Tactics  • How Assertive are You?  • Assertive Process  • Assertiveness Strengths and Development Areas 
Listening Skills
• Listening Skills Questionnaire  • Listening Skills Tips and Techniques 
Body Language Questionnaire
• Body Language Questionnaire 
Giving and Receiving Feedback
• Giving Feedback  • Receiving Feedback  • Assertiveness and Feedback Exercise 
A Personal Action Plan

More Information

Prices for
Printer-friendly course outline for Influencing Skills for Successful Relationships

Contact Us

Activia Training
Head Office:
    Regus House, 268 Bath Road
    Slough,   SL1 4DX

Sales:       0845 230 6150
Service:    0845 230 6159
Accounts: 0845 230 6157
Influencing Skills for Successful Relationships Training Courses from Activia

Feedback from Delegates on our Influencing Skills for Successful Relationships Courses

Average Review 4.5/5 based on 4 reviews.

"I enjoyed the course. It was very relaxed and informative."     Liz Vickers     Oct 22 2013    

"The trainer was very thorough and answered all the questions we had. I really enjoyed the course. "     Evelyn Zvoma     Mar 12 2013    

"Excellent training. Thank you very much :)"     Izabela Hauss     Dec 13 2012    

"I enjoyed the training style, it was informal and you felt comfortable to join in. "     Gill Nadolski     Dec 13 2012    

Influencing Skills for Successful Relationships Training Courses from Activia
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Locations for Relationship Training Courses from Activia

With our quality accreditations for ISO9001, IITT, ILM and the ILP, and a uniquely flexible service, you can be sure that your training course for Customer Relationship Management will get the results you need, at the prices you want.

Activia centres for Customer Relationship Management Training

With seventeen fully equipped training centres , Activia should be your first choice for training courses in relationship management wherever you are in the UK.
We provide Customer Relationship Management Training courses in the following locations:

  • London
    We have six centres in London, serving the City in Bank and Liverpool Street, and Canary Wharf from our London Bridge (SE1) centre, as well as North, West and South West London, in Finchley, Baker Street and London Victoria.
  • Surrey and Sussex
    Our Croydon centre serves Croydon, Reigate and Redhill as well as Crawley, Gatwick and Brighton.
  • Berkshire
    We serve Berkshire and the Thames Valley with three centres in Reading, Slough and Bracknell.
  • Bristol
    Covering Bristol, Avon, Bath and South West England
  • Milton Keynes
    Serving Buckinghamshire, covering Milton Keynes, Aylesbury and High Wycombe, as well as Luton and Bedford.
  • Birmingham
    Serving Warwickshire and the Midlands: Birmingham, Walsall and Dudley, as well as Wolverhampton, Solihull and Tamworth.
  • Nottingham
    Serving Nottingham, Long Eaton and Derby, as well as Loughborough, Melton Mowbray and Leicester.
  • Manchester
    Serving Lancashire and the North West, covering Manchester, Salford, Stockport and Oldham as well as Bolton, Rochdale, Wigan, Warrington and Macclesfield.
  • Sheffield
    Serving South Yorkshire, covering Sheffield, Barnsley and Doncaster as well as Chesterfield and Wakefield.
  • Leeds
    Serving Yorkshire and the North of England, covering Leeds, Bradford and Harrogate as well as Halifax, Wakefield and Castleford.
  • Newcastle Upon Tyne
    Serving Tyneside, also Sunderland and Gateshead, as well as North Shields, South Shields and Whitley Bay.

In House Relationship Training Courses from Activia across the UK

For in house delivery of Customer Relationship Management Training, you can expect the same standard of training and service for your training classes for Relationship Management as you get at our centres, conveniently delivered at your offices.
To book your in-house training in Customer Relationship Management, you need look no further than Activia.

Click for more about Customer Relationship Management courses UK from Activia

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