Bookings and Enquiries: 0845 230 6150
Customer Service: 0845 230 6159
We're here to help! Click for a FREE CALLBACK
Quick links to our most popular courses:
Skills for Management
Your Place or Ours?
Training at Your OfficesLots of our clients prefer us to come to them because it's easier to organise, and usually much more cost effective.
All you need is a training room, boardroom or suitable spare office. If you need laptops for software training, we can provide.
To see how it works, visit the Onsite Training page.
Activia CentresClick on a location name to go to the page with more information, schedules and a link to directions.
27-28 Clements Lane, London, EC4N 7AE
46-48 East Smithfield, London, E1W 1AW Liverpool Street
133 Houndsditch, London, EC3A 7BX Baker Street
93-95 Gloucester Place, London, W1U 6JQ North London
1 Ballards Lane, Finchley, London, N3 1LQ London Victoria
City Hall, Victoria Street, London, SW1E 6QP
Quick LinksHere are quick links to the most popular pages.
See prices for public (open) classes, private (closed) classes, and onsite training, where we come to your offices.
View the latest special offers, and how you can get Early Bird pricing for advance bookings.
For multiple and ongoing bookings, we have Multi Day Tickets and the Training Days Scheme.
And under our Price Promise, we'll match any like-for-like quote.
Quick LinksHere are some quick links to some of our most popular pages.
Quickly locate the course or subject area of interest, and click through for full information on content, prices and dates.
TAKE OUR CHALLENGE!
Find and book the course you need in just two minutes!
Check your skill level online, and be sure to get trained at your level.
Build a course which includes just the modules you want, to match the content exactly to your needs.
Negotiation Skills Training Courses From Activia
Effective Negotiation Skills
A One-Day Training Course
This intensive one-day course teaches the basics of negotiations. Delegates will learn how to identify objectives and variables, establish negotiation requirements, research the other party, determine concessions, formulate a plan for agreement, and determine the logistics of a negotiation. Course activities also cover the guidelines for conducting a successful negotiation and facilitating communication, questions a person should ask and appropriate responses, and situations that require a specific negotiation style. Delegates will also learn how to gain control in a negotiation, use various negotiation tactics, and deal with unethical negotiation tactics.
Who Should Attend
Anyone, whether in a sales, purchasing or management role who needs to negotiate with others in order to achieve results.
Introduction and Course Overview
What is Negotiation?
• What is Negotiation?
Types of Negotiators
• Soft Negotiators • Hard Negotiators • Negotiating Styles • Review of Individual Negotiating Styles
Problems with Positional Bargaining
• Arguing Over Positions • Soft vs Hard Styles • Separating People From The Problem • Negotiating Style Exercise
The Successful Negotiator
• Characteristics of the Successful Negotiator • Inventory of Negotiating Skills
• Preparation for Negotiation • Gathering Information • Knowing Yourself • Best Alternative (BATNA) • Walking Away Point (WAP)
Inventing Options for Mutual Gain
• Avoiding Premature Judgment • Brainstorming • Broadening Your Options • The Assumption of a Fixed Pie • Thinking that "Solving Their Problem is Their Problem"
• The Four Kinds of Fear • Conquering Fear • Fear Exercise
• Challenges to Negotiating Success
Dealing with Negative Emotions
• Developing a Detached Mental Attitude • How to Respond to Tough Tactics • Defusing Negative Emotions • Pairs Exercise – A Difficult Negotiation
A Personal Action Plan
Feedback from Delegates on our Effective Negotiation Skills Courses
Average Review 4.1/5 based on 21 reviews.
"Good day, very helpful" Saleta Vilas Paz Oct 30 2014
"Graham was excellent, very hands on, very encouraging, and very authentic" Holger Dell Sep 26 2014
"Louise was excellent" ANDREW MILLER Sep 4 2014
"course was excellent" Chris Slater Jul 8 2014
"Trainer was very informative and friendly and made the course fun which made for a very interesting day." Victoria Hewitt Jul 8 2014
"The trainer that I had was FANTASTIC. Very thorough and constantly bringing the learning scenarios back to how they can be applied in everyday life. I have already recommended the course to my colleagues!" Talia Tester May 21 2014
"The trainer was excellent, we all felt at ease with her and the advice and feedback she gave was excellent. She really came across as someone with a broad and in depth knowledge of business concerns (as well as personnel issues - particularly with difficult customers)." Kristal Bull Mar 20 2014
"Really enjoyed the course and will use the skills gained." Franscois Lutskes Mar 20 2014
"I enjoyed the course and definitely picked up some good points" Janice Nicol Mar 20 2014
"The trainer was very friendly and made the course an enjoyable experience." Lindsay Bush Mar 20 2014
"Good course" Carolyn Jones Mar 20 2014
"The trainer me was very good. Fantastic course." Natalie Griffiths Feb 26 2014
"The trainer was knowledgeable and good." Dr Kiran Raza Feb 5 2014
"The trainer was well prepared, experienced and knowledgable. He used his own personal experiences to give expamples to help us fully understand the concept of Negotiation! Excellent!" Natalie Truman Nov 27 2013
"Trainer was good. The discussions she managed between us and her contribution were the most valuable thing from the day." Michaela Michaylova Sep 16 2013
"Enjoyable course. Content and duration were both good." Gary Stewart Aug 14 2013
"The Trainer was very approachable, friendly and able to engage with the audience well" Nabila Gardner Jun 4 2013
"Trainer was excellent, really engaging and delivered the session really well. " Philippa Rogers Jun 4 2013
"A rewarding and stimulating day, dealt with in an engaging way that was strategically delivered. I received valuable training from the tutor which extremely beneficial, targeted to what I needed and focussed on what I wanted to achieve from the course. " Rachel Lyster May 16 2013
"A very good course to attend and the teacher explianed everything very well." Hayley Bilas Feb 21 2013
We can provide training courses for Negotiation Skills at any of our seventeen centres UK wide, or we can come to your offices.
We have been training since 1995 with a philosophy of high quality, flexible and cost effective provision, so you can be confident that we have the expertise, and the experience, to give all you need with effective Negotiating Skills courses.
Call us now on 0845 230 6150 or request a free callback.