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Customer Service: 0845 230 6159
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Training Courses from Activia
We have hundreds of courses for every business:
find out more by clicking on a course subject below,
or by visiting our Full Course Finder.
Management Skills Management training
Skills for Management
Managing Staff Managing Staff
Activia Training Locations
We have seventeen centres across the UK.
Find out more by clicking on a location below,
or by visiting our main Locations Page.
Our Place or Yours? Training at Your Offices
Lots of our clients prefer us to come to them because it's easier to organise, and usually much more cost effective.
All you need is a training room, boardroom or suitable spare office. If you need laptops for a software course, we can provide them.
To see how little it can cost, click on the Prices & Dates tab at the top of this page, or locate the course using the Course Finder tab.
27-28 Clements Lane, London, EC4N 7AE
46-48 East Smithfield, London, E1W 1AW
133 Houndsditch, London, EC3A 7BX
93-95 Gloucester Place, London, W1U 6JQ
1 Ballards Lane, Finchley, London, N3 1LQ
City Hall, Victoria Street, London, SW1E 6QP
1 Victoria Square, Birmingham, B1 1BD
Two King Street, Nottingham, NG1 2AS
53 Fountain Street, Manchester, M2 2AN
47 Park Square East, Leeds, LS1 2NL
84 Queen Street, Sheffield, Yorkshire, S1 2DW
12 Mosley Street, Newcastle, NE1 1DE
Prices and Dates
Want to check on how much a course will cost,
and when public classes are scheduled?
Visit our Prices and Dates page to find out.
See prices for public (open) classes, private (closed) classes, and onsite training, where we come to your offices.
View the latest special offers, and how you can get Early Bird pricing for advance bookings.
For multiple and ongoing bookings, we have Multi Day Tickets and the
Training Days Scheme.
And under our Price Promise, we'll match any like-for-like quote.
Use our schedules, along with pricing, to help you to plan ahead.
We generally schedule three months in advance, but if you need a later date, ask us and we'll get back to you.
• View by course to see dates for any course at all locations .
• View by location to see dates at any location for all courses.
All schedules have details of the discounts available, and you can view details of the course outlines by clicking the red (i) link next to each course name.
Although we have great coverage of courses and locations,
(we can come to you, too), and very competitive pricing,
there's much more to what we do and how we work.
Why Activia? See why we believe that you won't find better value.
Quality Assurance The ethos that drives us.
History Did you know we've been around since 1995?
Types of Training
In addition to public/private/in-house training, we tailor course content free of charge, arrange ILM awards, and organise courses for technical certification.
News and Blog
Keep up to date with the News Centre and find articles of interest in our Blog.
Find the relevant numbers to call, and the quick forms to fill out, depending on your needs.
Free Online Cloud Tools
Skills Appraisal Check your skill level in a couple of minutes.
Course Creator Build a course which includes just the modules you want.
Forum Ask any question on the training you"ve had.
We don't just deliver training courses. We can provide you with help on organising training programmes and managing the whole process.
According to whether you are a small, medium or large business or a private individual, you will organise your training in different ways.
Trade Mark Acknowledgements and Terms and Conditions
Sales Training Courses From Activia
Selling Skills Fast Track
A One-Day Training Course
Your training is easier with Activia because we have:
This hands-on one-day training course has been designed to give delegates a solid understanding of good selling practices and to enhance their ability to be effective. Introducing basic concepts, delegates are taken through simple but essential selling techniques, in a structured and proven way that will enable them to make instant changes to their working practices and achieve sustained improvements in their performance.
Who Should Attend
The course is intended for anyone involved in a process where sales opportunities exist. The concepts apply to both telephone and face-to-face environments, and while the course has been developed with salespeople in mind, it can also be applied to other people, such as Customer Service or Support staff, who often have the chance to turn situations into sales opportunities.
Course Introduction and Overview
Case Study: Danny's First Day in Sales
Questioning Skills for Sales
• What Information Do We Need? • Types of Questions • Open Questions • Probing (Excavating) Questions • Closed Questions • Summary Questions • Reflective (Mirroring) Questions • Exercise: Questioning Practice • Powerful Words for Questions • Types of Question to be Avoided • The Funnel Technique • The Inverted Funnel Technique
Listening Skills for Sales
• Benefits of Good Listening • Why We Listen Badly! • Exercise: How Do You Rate Your Listening Ability? • Active Listening • Listeners Control Conversations!
Maximising Productivity in a Sales Role
• Deflective Tactics – Time Wasters • Talking to the Right People
The AIDA Sales Model
• Attention - Getting Your Customer • Interest - Creating Interest in Your Customer • Desire - Motivating Customers to Buy • Action - Closing the Sale
Attention – Getting your Customer's Attention
• The 4 W’s • Exercise: Questions Using the 4 W's
Interest – Creating Interest in your Customer
• Customer Expectations, Wants and Needs • Buying Signals • Keeping Price in Its Place • Situational vs Problem Questions
Desire - Motivating Customers to Buy
• Selling the Right Benefits • Features, Advantages and Benefits (FAB • Handling Objections • Seven Types of Objection • Exercise: Objection Handling Practice
Action - Closing the Sale
• Asking For Business • Closing Techniques • Types of Close • Framing the Close • Pitfalls When Closing the Sale • Trial Closing (ABC - Always Be Closing) • Aiming For Repeat Business • Maximising Profit
A Personal Action Plan
We also run the following related courses which may be of interest to you.
Click for full details of content, prices and dates:
Regus House, 268 Bath Road
Slough, SL1 4DX
Sales: 0845 230 6150
Service: 0845 230 6159
Accounts: 0845 230 6157
Feedback from Delegates on our Selling Skills Fast Track Courses
Average Review 4.1/5 based on 10 reviews.
"The trainer was friendly and knowledgeable, I took lots of useful information away that I will now apply in my role to improve customer satisfaction and overall sales" Lauren Marshall May 15 2014
"It was a very useful day and will allow me to be more confident in my role." Ryan Shone Sep 19 2013
"I thought the trainer was very knowledgeable in the subject, which made for good conversational learning. The discussions between attendees and instructor were perfect for learning the topics with relevance to real life situations." Chris Cassettari Sep 19 2013
"Module leader interaction was excellent." James Fell Sep 19 2013
"First time we have used Activia and would use them again." Sandra Fitzgerald Jul 18 2013
"Course was brilliant, trainer was knowledgeable and engaging." David Horrocks May 15 2013
"Our trainer was lovely and great with general selling information. No question or answer was made to feel wrong and he was very patient." Gemma Arnold Jan 3 2013
"Excellent course trainer, explained everything very well and was a joy to learn from her wealth of experiences. " Frankie Hilson Jan 3 2013
"Good course, very enthusiastic trainer. " Richard Bunce Nov 6 2012
"Enjoyed the course. Course instructor was very easy to work with and created a comfortable environment. " Liam Riley Nov 6 2012
Sales Training Courses from ActiviaWe can provide training courses in Sales at any of our seventeen centres UK wide, or we can come to your offices.
We have been training since 1995 with a philosophy of high quality, flexible and cost effective provision, so you can be confident that we have the expertise, and the experience, to give all you need with course in Sales.
Call us now on 0845 230 6150 or request a free callback.