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Training Courses from Activia
We have hundreds of courses for every business:
find out more by clicking on a course subject below,
or by visiting our Full Course Finder.
Management Skills Management training
Skills for Management
Managing Staff Managing Staff
Activia Training Locations
We have seventeen centres across the UK.
Find out more by clicking on a location below,
or by visiting our main Locations Page.
Our Place or Yours? Training at Your Offices
Lots of our clients prefer us to come to them because it's easier to organise, and usually much more cost effective.
All you need is a training room, boardroom or suitable spare office. If you need laptops for a software course, we can provide them.
To see how little it can cost, click on the Prices & Dates tab at the top of this page, or locate the course using the Course Finder tab.
27-28 Clements Lane, London, EC4N 7AE
46-48 East Smithfield, London, E1W 1AW
133 Houndsditch, London, EC3A 7BX
93-95 Gloucester Place, London, W1U 6JQ
1 Ballards Lane, Finchley, London, N3 1LQ
City Hall, Victoria Street, London, SW1E 6QP
1 Victoria Square, Birmingham, B1 1BD
Two King Street, Nottingham, NG1 2AS
53 Fountain Street, Manchester, M2 2AN
47 Park Square East, Leeds, LS1 2NL
84 Queen Street, Sheffield, Yorkshire, S1 2DW
12 Mosley Street, Newcastle, NE1 1DE
Prices and Dates
Want to check on how much a course will cost,
and when public classes are scheduled?
Visit our Prices and Dates page to find out.
See prices for public (open) classes, private (closed) classes, and onsite training, where we come to your offices.
View the latest special offers, and how you can get Early Bird pricing for advance bookings.
For multiple and ongoing bookings, we have Multi Day Tickets and the
Training Days Scheme.
And under our Price Promise, we'll match any like-for-like quote.
Use our schedules, along with pricing, to help you to plan ahead.
We generally schedule three months in advance, but if you need a later date, ask us and we'll get back to you.
• View by course to see dates for any course at all locations .
• View by location to see dates at any location for all courses.
All schedules have details of the discounts available, and you can view details of the course outlines by clicking the red (i) link next to each course name.
Although we have great coverage of courses and locations,
(we can come to you, too), and very competitive pricing,
there's much more to what we do and how we work.
Why Activia? See why we believe that you won't find better value.
Quality Assurance The ethos that drives us.
History Did you know we've been around since 1995?
Types of Training
In addition to public/private/in-house training, we tailor course content free of charge, arrange ILM awards, and organise courses for technical certification.
News and Blog
Keep up to date with the News Centre and find articles of interest in our Blog.
Find the relevant numbers to call, and the quick forms to fill out, depending on your needs.
Free Online Cloud Tools
Skills Appraisal Check your skill level in a couple of minutes.
Course Creator Build a course which includes just the modules you want.
Forum Ask any question on the training you"ve had.
We don't just deliver training courses. We can provide you with help on organising training programmes and managing the whole process.
According to whether you are a small, medium or large business or a private individual, you will organise your training in different ways.
Trade Mark Acknowledgements and Terms and Conditions
Telephone Sales Training Courses From Activia
TS Old Course
A One-Day Training Course
Your training is easier with Activia because we have:
Do you know:
Too many companies treat telephone sales people as mechanical "order takers" and unknowingly consign an enormous volume of potential sales to the dustbin#
Whether telemarketing, booking appointments or straight product sales, each activity can be transformed by gaining control of the limitations and the opportunities offered by the telephone#
You will learn the crucial points to watch so that you maximise the conversion of new enquiries to real business#
The result ? Your ability to increase sales and profitability will be enhanced by staff who have a new awareness of how to be more effective.
This intensive one-day training course teaches delegates how to use the telephone for professional selling. Delegates will learn how to prepare scripts, manage outgoing and incoming calls, and implement components of an effective voice. Delegates will also learn about how to craft voice mail messages, deal with gatekeepers and close sales.
Who Should Attend
Anyone involved with telephone-based relationships who wants to organise and enhance their skills in the shortest possible time. Although the course has been designed for salespeople, the skills learned can equally be applied to areas such as customer service or support, where sales opportunities arise during the normal run of work.
Introduction and Course Overview
The Sales Cycle
• How the Sales Cycle Works • Knowledge, Empathy, Solution, Agreement
The Fear Factor in Sales
• Defining the Fear Factor • The Myth of the Fear Factor • Overcoming the Fear Factor
Maximising Productivity in a Sales Role
• Deflective Tactics - Time Wasters • Habits Of Successful Sales People • Talking To The Right People
Factors of the Voice
• Volume • Tone • Pronunciation • Pace
Advantages and Disadvantages of the Telephone
• Advantages of the Telephone • Disadvantages of the Telephone
Developing Your Script
• The Basic Script • Making the Script Yours
• SMART Goals
• Pre-Call Planning
• Generating Appointments
Dealing with Gatekeepers
• Why Gatekeepers Stop You • How to Get Gatekeepers Onside • Proven Techniques for Gatekeepers
• Preparing For Incoming Calls • Guidelines for Opening the Call • Meeting Customer Expectations • First Impressions Exercise
Voice Mail Messages
• Why We Should Leave Voice Mail Messages • How to Craft a Voice Mail Message
Action - Closing the Sale
• Asking For Business • How To Close A Sale • Trial Closing • Aiming For Repeat Business • Maximising Profit
A Personal Action Plan
Regus House, 268 Bath Road
Slough, SL1 4DX
Sales: 0845 230 6150
Service: 0845 230 6159
Accounts: 0845 230 6157
Feedback from Delegates on our TS Old Course Courses
Average Review 4.3/5 based on 3 reviews.
"The trainer was excellent and very engagaing and encouraging" Deborah Davies Oct 3 2012
"Our trainer was excellent cannot give her higher praise. " Amber Morley-Trapnell Jul 18 2012
"Candy is a real credit to your company! fantastic lady!!" Cheryl Thorrington Jul 18 2012
Telephone Sales Training Courses from ActiviaWe can provide training courses for Telephone sales at any of our seventeen centres UK wide, or we can come to your offices.
We have been training since 1995 with a philosophy of high quality, flexible and cost effective provision, so you can be confident that we have the expertise, and the experience, to give all you need with courses for Telephone sales.
Call us now on 0845 230 6150 or request a free callback.