Activia for Ts Old Course
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Telephone Sales Training Courses From Activia

TS Old Course

A One-Day Training Course

Your training is easier with Activia because we have:
  • Recognised national quality accreditations
  • Training businesses since 1995
  • Friendly, capable, flexible service
  • Dedicated training advisors
  • Unique tools and backup
  • Fiercely competitive prices !
  Telephone Sales Training Courses from Activia
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Course Content

Do you know:

  • How selling to people on the telephone differs from face to face selling?
  • How, because of the impersonal nature of the medium, it is easier to lose sales?
Above all, do you know how to avoid this happening?

Too many companies treat telephone sales people as mechanical "order takers" and unknowingly consign an enormous volume of potential sales to the dustbin#
Whether telemarketing, booking appointments or straight product sales, each activity can be transformed by gaining control of the limitations and the opportunities offered by the telephone#
You will learn the crucial points to watch so that you maximise the conversion of new enquiries to real business#
The result ? Your ability to increase sales and profitability will be enhanced by staff who have a new awareness of how to be more effective.

Course Aims

This intensive one-day training course teaches delegates how to use the telephone for professional selling. Delegates will learn how to prepare scripts, manage outgoing and incoming calls, and implement components of an effective voice. Delegates will also learn about how to craft voice mail messages, deal with gatekeepers and close sales.

Who Should Attend

Anyone involved with telephone-based relationships who wants to organise and enhance their skills in the shortest possible time. Although the course has been designed for salespeople, the skills learned can equally be applied to areas such as customer service or support, where sales opportunities arise during the normal run of work.

Course Outline

Introduction and Course Overview
The Sales Cycle
• How the Sales Cycle Works  • Knowledge, Empathy, Solution, Agreement 
The Fear Factor in Sales
• Defining the Fear Factor  • The Myth of the Fear Factor  • Overcoming the Fear Factor 
Maximising Productivity in a Sales Role
• Deflective Tactics - Time Wasters  • Habits Of Successful Sales People  • Talking To The Right People 
Factors of the Voice
• Volume  • Tone  • Pronunciation  • Pace 
Advantages and Disadvantages of the Telephone
• Advantages of the Telephone  • Disadvantages of the Telephone 
Developing Your Script
• The Basic Script  • Making the Script Yours 
Setting Goals
• SMART Goals 
Pre-Call Planning
• Pre-Call Planning 
Generating Appointments
• Generating Appointments 
Dealing with Gatekeepers
• Why Gatekeepers Stop You  • How to Get Gatekeepers Onside  • Proven Techniques for Gatekeepers 
Incoming Calls
• Preparing For Incoming Calls  • Guidelines for Opening the Call  • Meeting Customer Expectations  • First Impressions Exercise 
Voice Mail Messages
• Why We Should Leave Voice Mail Messages  • How to Craft a Voice Mail Message 
Action - Closing the Sale
• Asking For Business  • How To Close A Sale  • Trial Closing  • Aiming For Repeat Business  • Maximising Profit 
A Personal Action Plan

More Information

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Contact Us

Activia Training
Head Office:
Regus House, 268 Bath Road
Slough,   SL1 4DX

Sales:       0845 230 6150
Service:    0845 230 6159
Accounts: 0845 230 6157
TS Old Course Training Courses from Activia

Feedback from Delegates on our TS Old Course Courses

Average Review 4.3/5 based on 3 reviews.

"The trainer was excellent and very engagaing and encouraging"     Deborah Davies     Oct 3 2012    

"Our trainer was excellent cannot give her higher praise. "     Amber Morley-Trapnell     Jul 18 2012    

"Candy is a real credit to your company! fantastic lady!!"     Cheryl Thorrington     Jul 18 2012    

TS Old Course Training Courses from Activia

Telephone Sales Training Courses from Activia from Activia

We can provide training courses for Telephone sales at any of our seventeen centres UK wide, or we can come to your offices.
We have been training since 1995 with a philosophy of high quality, flexible and cost effective provision, so you can be confident that we have the expertise, and the experience, to give all you need with courses for Telephone sales.
Call us now on 0845 230 6150 or request a free callback.

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