Activia for Ts Old Course
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Telephone Sales Training Courses From Activia

TS Old Course

A One-Day Training Course

Your training is easier with Activia because we have:
  • Recognised national quality accreditations
  • Training businesses since 1995
  • Friendly, capable, flexible service
  • Dedicated training advisors
  • Unique tools and backup
  • Fiercely competitive prices !
Telephone Sales Training Courses from Activia
We'd like to discuss how we can give you the best service you will find.


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Course Content

Do you know:

  • How selling to people on the telephone differs from face to face selling?
  • How, because of the impersonal nature of the medium, it is easier to lose sales?
Above all, do you know how to avoid this happening?

Too many companies treat telephone sales people as mechanical "order takers" and unknowingly consign an enormous volume of potential sales to the dustbin#
Whether telemarketing, booking appointments or straight product sales, each activity can be transformed by gaining control of the limitations and the opportunities offered by the telephone#
You will learn the crucial points to watch so that you maximise the conversion of new enquiries to real business#
The result ? Your ability to increase sales and profitability will be enhanced by staff who have a new awareness of how to be more effective.

Course Aims

This intensive one-day training course teaches delegates how to use the telephone for professional selling. Delegates will learn how to prepare scripts, manage outgoing and incoming calls, and implement components of an effective voice. Delegates will also learn about how to craft voice mail messages, deal with gatekeepers and close sales.

Who Should Attend

Anyone involved with telephone-based relationships who wants to organise and enhance their skills in the shortest possible time. Although the course has been designed for salespeople, the skills learned can equally be applied to areas such as customer service or support, where sales opportunities arise during the normal run of work.

Course Outline

Introduction and Course Overview
The Sales Cycle
• How the Sales Cycle Works  • Knowledge, Empathy, Solution, Agreement 
The Fear Factor in Sales
• Defining the Fear Factor  • The Myth of the Fear Factor  • Overcoming the Fear Factor 
Maximising Productivity in a Sales Role
• Deflective Tactics - Time Wasters  • Habits Of Successful Sales People  • Talking To The Right People 
Factors of the Voice
• Volume  • Tone  • Pronunciation  • Pace 
Advantages and Disadvantages of the Telephone
• Advantages of the Telephone  • Disadvantages of the Telephone 
Developing Your Script
• The Basic Script  • Making the Script Yours 
Setting Goals
• SMART Goals 
Pre-Call Planning
• Pre-Call Planning 
Generating Appointments
• Generating Appointments 
Dealing with Gatekeepers
• Why Gatekeepers Stop You  • How to Get Gatekeepers Onside  • Proven Techniques for Gatekeepers 
Incoming Calls
• Preparing For Incoming Calls  • Guidelines for Opening the Call  • Meeting Customer Expectations  • First Impressions Exercise 
Voice Mail Messages
• Why We Should Leave Voice Mail Messages  • How to Craft a Voice Mail Message 
Action - Closing the Sale
• Asking For Business  • How To Close A Sale  • Trial Closing  • Aiming For Repeat Business  • Maximising Profit 
A Personal Action Plan

More Information

Prices for

Contact Us

Activia Training
Head Office:
    Regus House, 268 Bath Road
    Slough,   SL1 4DX

Sales:       0845 230 6150
Service:    0845 230 6159
Accounts: 0845 230 6157
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Locations for Telephone Sales Training Courses from Activia

With our quality accreditations for ISO9001, IITT, ILM and the ILP, and a uniquely flexible service, you can be sure that your course for telesales will get the results you need, at the prices you want.

Activia centres for Telesales Training

With seventeen fully equipped training centres , Activia should be your first choice for training courses for Telephone sales wherever you are in the UK.
We provide Telesales Training courses in the following locations:

  • London
    We have six centres in London, serving the City in Bank and Liverpool Street, and Canary Wharf from our London Bridge (SE1) centre, as well as North, West and South West London, in Finchley, Baker Street and London Victoria.
  • Surrey and Sussex
    Our Croydon centre serves Croydon, Reigate and Redhill as well as Crawley, Gatwick and Brighton.
  • Berkshire
    We serve Berkshire and the Thames Valley with three centres in Reading, Slough and Bracknell.
  • Bristol
    Covering Bristol, Avon, Bath and South West England
  • Milton Keynes
    Serving Buckinghamshire, covering Milton Keynes, Aylesbury and High Wycombe, as well as Luton and Bedford.
  • Birmingham
    Serving Warwickshire and the Midlands: Birmingham, Walsall and Dudley, as well as Wolverhampton, Solihull and Tamworth.
  • Nottingham
    Serving Nottingham, Long Eaton and Derby, as well as Loughborough, Melton Mowbray and Leicester.
  • Manchester
    Serving Lancashire and the North West, covering Manchester, Salford, Stockport and Oldham as well as Bolton, Rochdale, Wigan, Warrington and Macclesfield.
  • Sheffield
    Serving South Yorkshire, covering Sheffield, Barnsley and Doncaster as well as Chesterfield and Wakefield.
  • Leeds
    Serving Yorkshire and the North of England, covering Leeds, Bradford and Harrogate as well as Halifax, Wakefield and Castleford.
  • Newcastle Upon Tyne
    Serving Tyneside, also Sunderland and Gateshead, as well as North Shields, South Shields and Whitley Bay.

In House Telephone Sales Training Courses from Activia across the UK

For in house delivery of Telesales Training, you can expect the same standard of training and service for your courses for Telephone sales as you get at our centres, conveniently delivered at your offices.
To book your in-house classes for telesales, you need look no further than Activia.


Click for more about Telephone sales training courses UK from Activia


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