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 Activia Blog – Customer Service 

 Useful tips and suggestions on how to improve your company’s customer service and boost your reputation 

Latest Articles

Everyone who works or has ever worked in customer service knows how stressful this field is, and how hard it is to stay focused and motivated throughout the job. Customer service advisors have to deal with repetitive requests and frustrated customers on a daily basis, so it’s easy to understand why they experience burnout or discouragement from time to time.

If your employees are dispirited and unmotivated, h...
Image for Jordan James Jordan James
Dec 23, 2015
Performing regular quality checks is part of maintaining a good customer service system. The structure is fluid: you hire new employees, some employees leave, and there are changes in the level of performance from your team members. What this means is that the quality of your customer service can improve or worsen from time to time.

So what are the best ways to measure customer service performance and how do yo...
Image for Jordan James Jordan James
Dec 17, 2015
Understandably, many business owners focus most of their efforts on getting new customers and making greater sales. For them, influx of new customers is the best indicator of growth. And to some extent, they’re right – it shows that the name of your brand is spreading.

However, growth must go hand in hand with sustainability, and retaining your old customers is the best way to do that. If your company is go...
Image for Jordan James Jordan James
Dec 11, 2015
When it comes to providing effective customer service, respecting your customers is essential if you want to maintain a good relationship with them and make sure that they stay loyal to you and your company. But how can you do that, exactly? To help you get some ideas, here are 7 great ways to show respect to your customers.

1) Give them easy access

Customers don’t want to jump through hoops in order to rea...
Image for Jordan James Jordan James
Nov 24, 2015
More Articles
Unfortunately, mistakes do happen from time to time – it’s human nature. The good news is that your customers don’t expect you to be perfect and are generally more than willing to forgive occasional mistakes. However, the way you deal with making a mista...
Image for Jordan James by Jordan James,
Nov 20, 2015
I already talked about the importance of customers and providing an excellent customer service in my previous article, but it’s something that can’t be emphasised enough. Retaining your customers – and making sure they feel appreciated and get the suppor...
Image for Jordan James by Jordan James,
Nov 16, 2015
In today’s business world, customers – and customer feedback – are crucial for a company’s success, so it’s vital that you bring the best customer service to the table. Great customer service is responsive, quick, knowledgeable, and intuitive. You ne...
Image for Jordan James by Jordan James,
Nov 13, 2015
In today’s competitive business world, simply being good isn’t enough anymore – you need to be better than that if you want to succeed. Whatever product or service they are looking for, customers have a wide range of options to choose from, most of which...
Image for Jordan James by Jordan James,
Nov 11, 2015
If you run a business, I’m sure you know how important customers are. They are the backbone of your company, the ones providing you with revenue and income. You depend on them for your livelihood so, needless to say, keeping them satisfied is in your best in...
Image for Jordan James by Jordan James,
Nov 09, 2015
In today’s highly competitive business world, it’s vital to keep evolving. Which means that you need to monitor your online reputation and customer satisfaction, and if you find any discrepancies or problems, address them as quickly as ...
Image for Jordan James by Jordan James,
Nov 05, 2015
I once heard a very wise man say that all good Customer Service training can be summarised as demonstrating effective problem resolution and then having the capacity to turn around the problem into possible future opportunities.

This made complete sense to m...
Image for John Boddington by John Boddington,
Jul 19, 2012
With there being an increasing amount of talk about school and even university not preparing people for the real world, are there a set of essential skills that everybody should have? If so, where would you get the skills?

In conversation with many professio...
Image for John Boddington by John Boddington,
Jun 28, 2012

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