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Home » Courses » Professional & Management » Sales & Customer Service Training

Sales & Customer Service

Improve conversions & customer experience: 20+ courses available

Royal College of Physicians, HR & Learning, Magda M:

"Customer Service Excellence - STL is a company we value for their knowledgeable and skilled trainers as well as the breath of solutions offered and willingness to support our business in the best possible way whilst achieving great value for money but without compromising on quality."

96,092 testimonials available

Formats

Face-to-face classroom& closed groups »

Virtual classroom delivery »

Your offices - UK & International »

Training Programs »

Courses

Featured

Customer Service Excellence

Excellent Account Management

Introduction to Successful Selling

Selling Skills (2 days)

Sales Programme

Customer Relationship Management

Sales Effectiveness

Introduction to Sales Negotiation

Advanced Sales Negotiation

Advanced Successful Selling

The Business of Hospitality

Intuitive sales Skills

Closing the Sale

Influence and Persuasion Skills

Dealing with Complaints and Aggression

Customer Care for the Receptionist

Maximising Sales on the Phone

Writing Sales Proposals

Introduction to Marketing

Communication Skills for High Pressure Teams

Sales Skills for Sales Support and Customers

Managing Customer Care

Powerful Sales Presentations

Customer Complaint Handling

Professional Receptionist Training Course

Further courses

Contact us for more information.

Developing Major Accounts

Essential Selling Skills

New Business Prospecting

Sales Manager Development

Training team

Our team provides hands-on, context-rich practical work-shops. They draw upon their considerable real world experience to deliver learning that is valuable and relevant with immediate impact/ROI.

Relaxed, focussed training venues

Courses never cancelled

Restaurant lunches & tea/coffees

Hands-on practical workshops

2 year post course support

What to expect when training

Park near Bloomsbury training venue

Local area near Limehouse training venue

Restaurant near Southwark training venue

Example meal at restaurant near Bloomsbury training venue

Example meal at restaurant near Limehouse training venue

Local area near Limehouse training venue

Sample clients & testimonials

96,092 testimonials available

Hadlow College

Gabriella Hutchings,
Group Outreach Co-ordinator

Andrew was a fantastic trainer, really enthusiastic, engaging and knowledgeable about the subject - a good trainer makes all the difference in 'soft skills' courses like this as they can often be boring and not very helpful, however I felt that I came out of this training with some valuable ideas which I could take forward into my role.

Customer Service Excellence

Bywaters

Jessica Smith,
Customer Service Advisor

Very effective workshop. I thoroughly enjoyed the hands on tasks and exercises.

Customer Service Excellence

SAUL Trustee Company

Summer Osborne,
Data And Reconciliation Administrator

It was one of the best training we’ve had in a very long time. Very interactive and friendly and I’ve learnt a lot and felt reassured.

Managing Customer Care

Kinetic

Laura Henderson,
Customer Experience Manager

It was a great course and met all expectations. Really took a lot from it we can use in our own work.

Customer Service Excellence

More testimonials

Excellent

Rated 4.9 out of 5 (from 2082 reviews)

Get in touch

Learning & Development Resources

Soft Skills Blog

How Quality Customer Service Can Boost Your Profits

Infographics

Customer Service - Why it Matters to Sales and How to Improve

TrustScore 4.9 / 5 2082 reviews

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