Results-Based Telephone Skills Training
TELEPHONE TECHNIQUES TRAINING COURSES
Telephone Skills TrainingTraining Courses in Telephone Skills delivered in 11 UK locations or at your offices UK-wide
Classroom training is proven to give the best learning experience and knowledge retention. You have the benefit of a relaxed but professional learning environment, an experienced trainer and the opportunity to ask questions, so you are 100% sure you understand all the course content.
TELEPHONE SKILLS TRAINING
Professional Telephone SkillsCOURSE OUTLINE
[Duration: one day]
- Introduction and Course Overview
- Exercise: Getting To Know You
- Knowledge / Skill Checklist
- First Impressions
- Telephone Skills
- The Factors of The Voice
- Six Steps to Handling An Incoming Call
- Questioning Techniques
- Listening Skills
- Telephone Work - Standards Monitoring Checklist
- 15 top tips for building trust and rapport
- Influencing: Preparation
- Dealing with Anger
- Your Personal Action Plan
Best for: 1 - 4 delegates
With 11 centres across the UK, we always have a full schedule of great courses at super prices.
And we don't cancel classes even if you are the only delegate booked on the course!
- Prices for public classes start at £199
- Early Bird discounts can reduce the price to £139
- For multiple delegates, prices can be as low as £119
If you don't see a course at the location, or on the date, you want, it is often possible to take advantage of our unique "Schedule Your Own" feature which is available from £199.
It couldn't be easier with our full listings of classes and dates: just click here and reserve your place in two minutes.
Best for: 3 or more delegates
A great option that's cost effective and easy to organise: just set up the training room and we come to you to deliver the content you want on the day you choose.
Prices for training at your offices starts at £449
Best for: 3 or more delegates
If you want training away from your offices (and possible distractions), we can arrange a day at one of our centres with only your staff in attendance.
Prices for private Telephone Skills training at our centres varies, but generally starts at £499
Call us on 0333 6000 111 or request a callback so we can discuss your needs.
"Had a very informative day, the tutor was patient and explained everything in a manner that could be understood - I'm sure my work will benefit from the course Thank you "
Jake Hargrave, Course: Professional Telephone Skills Jan 3 2017
"I enjoyed the day and have learnt a lot of things from Lisa which I can take on in further life."
Ben Dixey, Course: Professional Telephone Skills Jan 3 2017
"Excellent Trainer. "
David Saunders, Course: Professional Telephone Skills Oct 25 2016
"I recommend this course to anyone who isn't great with tele phone communication and John, the man who lead the course was very good at teaching everyone all the aspects of the course."
Louise Murphy , Course: Professional Telephone Skills Sep 28 2016
"I found the course very informative, very interesting and found it very enjoyable. Jane our instructor was very clear, concise and it was very well delivered, thank you."
Joy Garratt , Course: Professional Telephone Skills Sep 28 2016
"Trainer Jane appeared highly motivated and enthusiastic"
Andrea Griffiths-Boden , Course: Professional Telephone Skills Sep 28 2016
"I really enjoyed the day and the presenter was very informative."
Lynda Buckley, Course: Professional Telephone Skills Sep 13 2016
"Thank you for a good day."
Paul Knightley, Course: Professional Telephone Skills Sep 8 2016
"The trainer (Leeza) was very engaging and my team all found the course useful and enjoyable."
Sarah Wilson, Course: Professional Telephone Skills Aug 9 2016
"The teacher was lovely, helpful and supportive."
Androulla Demetriou, Course: Professional Telephone Skills Jul 8 2016
"Victoria was a wonderful trainer, she taught the session in an engaging manner, and was nothing short of a delight. The training was presented clearly and with a wealth of knowledge behind the subject."
Gianluca Cina , Course: Professional Telephone Skills Jun 1 2016
"everything was perfect"
Andrea Gration, Course: Professional Telephone Skills Apr 27 2016
"great trainer - really engaging - would definately recommend"
thomas fisk , Course: Professional Telephone Skills Apr 25 2016
"good course would recommended "
Maggie Brook, Course: Professional Telephone Skills Apr 25 2016
"Mike was friendly and approcahable. He covered all areas thoroughly and made us feel relaxed so that we felt we could ask any questions if we needed to."
GET IN TOUCH
Call us on:
0333 6000 111
TELEPHONE SKILLS TRAINING
We can enhance your skills with training for telephone Skills at any of our twelve training centres UK wide, or we can come to your offices: if you have groups of three or more staff who need training, this is a very convenient, flexible and cost effective option. Moreover, most of our telephone techniques courses are 1 day, which keeps "out of office" periods for attendees to a minimum.
We have been delivering telephone skills training all over the UK since 1995 and have continually developed our philosophy of high quality, flexible and results-driven provision of training in Telephone Techniques to ensure constantly improving standards of quality. So you can be confident that we have the expertise, and the experience, to give you a great return on your investment in Training in Telephone Techniques from Activia.
Why not contact us today to see how we can help with providing your courses for Telephone Techniques ?