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Results-Based Telephone Skills Training
Results-Based Telephone Skills Training
 

TELEPHONE TECHNIQUES TRAINING COURSES

Your place for courses for Telephone Techniques

Training Courses in Telephone Skills, delivered UK-wide in 11 Activia training centres or at your offices
See Our Latest Reviews on TrustPilot:
Classroom training Classroom training

Classroom training is proven to give the best learning experience and knowledge retention. You have the benefit of a relaxed but professional learning environment, an experienced trainer and the opportunity to ask questions, so you are 100% sure you understand all the course content.

And with our long history of training since 1995, along with our experienced trainers, you are sure to get the service and skills enhancement you need.

Want to see prices and options for delivery of your training?

PRICES AND DATES FOR YOUR TRAINING

Move to next Telephone Skills section
COURSE OUTLINES & LINKS
Browse the outlines and click for more details on each course

Professional Telephone Skills

Professional Telephone Skills

COURSE OUTLINE
[Duration: one day]

  • Introduction and Course Overview
  • Exercise: Getting To Know You
  • Knowledge / Skill Checklist
  • First Impressions
  • Communication
  • Telephone Skills
  • The Factors of The Voice
  • Six Steps to Handling An Incoming Call
  • Questioning Techniques
  • Listening Skills
  • Telephone Work - Standards Monitoring Checklist
  • Assertiveness
  • 15 top tips for building trust and rapport
  • Influencing: Preparation
  • Dealing with Anger
  • Your Personal Action Plan

Click for FULL COURSE DETAILS

Want to see prices and options for delivery of your training?

Move to next Telephone Skills section

DELEGATE FEEDBACK
FOR OUR TELEPHONE SKILLS COURSES

AVERAGE REVIEW: 4.5 out of 5  BASED ON 106 REVIEWS
Nicola Flux
, Course:
Professional Telephone Skills
Oct 12 2018

"Many thanks"
  Course rating of 2 stars
Lyn Hopegood
, Course:
Professional Telephone Skills
Aug 22 2018

"Very good tutor, varied the course according to our needs."
  Course rating of 1 stars
Aaron Jackson
, Course:
Professional Telephone Skills
Aug 22 2018

"very good teacher, made the day interesting and worthwhile and always answered questions thoroughly."
  Course rating of 4 stars
Rebecca Harvey
, Course:
Professional Telephone Skills
Jul 19 2018

"I enjoyed the course and found it very useful and helpful. Was able to interact and things that were said weren't put down or told were stupid which was good. Very helpful."
  Course rating of 5 stars
Kristian Ricketts
, Course:
Professional Telephone Skills
Jul 19 2018

"thank you"
  Course rating of 5 stars
David Munyaka
, Course:
Professional Telephone Skills
Jul 19 2018

"The practical side of it was mostly challenging, a success."
  Course rating of 4 stars
Tracy Brunton
, Course:
Professional Telephone Skills
Mar 9 2018

"Louise made the course fun, she ensured that everyone in the group knew what they were doing and ensure they took something away from the course. She was keen to answer questions the group had and explained a lot of things in detail. "
  Course rating of 5 stars
Nicole Krawczyk
, Course:
Professional Telephone Skills
Feb 9 2018

"I really enjoyed the course, it was really informative. The atmosphere was really nice. "
  Course rating of 5 stars
Andrew Wilson
, Course:
Professional Telephone Skills
Feb 7 2018

"the course was well received."
  Course rating of 4 stars
Laura Saunders
, Course:
Professional Telephone Skills
Feb 2 2018

"The course was very useful and I am very glad that I went on it. Would recommend to others in my organisation."
  Course rating of 4 stars

Want to see prices and options for delivery of your training?

Move to next Telephone Skills section

GENERAL INFORMATION

What we do, and how we work, to make sure you get the most from the courses you attend


GET IN TOUCH

Call us on:
0333 6000 111

   You can Email us direct (You'll usually get a response within 2-3 working hours)
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