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Results-Based Telephone Skills Training


Telephone Skills Training

Training Courses in Telephone Skills delivered in 11 UK locations or at your offices UK-wide
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Your First Choice for Telephone Skills Training
Classroom training Classroom training

Classroom training is proven to give the best learning experience and knowledge retention. You have the benefit of a relaxed but professional learning environment, an experienced trainer and the opportunity to ask questions, so you are 100% sure you understand all the course content.

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    Course outlines and links
    More about classroom training

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PRICES for training

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Browse the outlines and click for more details on each course

Professional Telephone Skills

Professional Telephone Skills

[Duration: one day]

  • Introduction and Course Overview
  • Exercise: Getting To Know You
  • Knowledge / Skill Checklist
  • First Impressions
  • Communication
  • Telephone Skills
  • The Factors of The Voice
  • Six Steps to Handling An Incoming Call
  • Questioning Techniques
  • Listening Skills
  • Telephone Work - Standards Monitoring Checklist
  • Assertiveness
  • 15 top tips for building trust and rapport
  • Influencing: Preparation
  • Dealing with Anger
  • Your Personal Action Plan

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Do you want the best? Here's how to get it!
Classroom training for TELEPHONE SKILLS
Classroom training provides the best learning experience and knowledge retention, and is the preferred choice if you want to really get to grips with the subject.
Our class sizes are always small, allowing lots of time for questions and discussion, so you come away with a full grasp of the content, ready to use it right away.
Options for Classroom Training
Scheduled Public Classes

Best for: 1 - 4 delegates

With 11 centres across the UK, we always have a full schedule of great courses at super prices.
And we don't cancel classes – even if you are the only delegate booked on the course!

Price Guide
  • Prices for public classes start at £199
  • Early Bird discounts can reduce the price to £139
  • For multiple delegates, prices can be as low as £119

If you don't see a course at the location, or on the date, you want, it is often possible to take advantage of our unique "Schedule Your Own" feature which is available from £199.

Book Online
It couldn't be easier with our full listings of classes and dates: just click here and reserve your place in two minutes.

Training at Your Offices

Best for: 3 or more delegates

A great option that's cost effective and easy to organise: just set up the training room and we come to you to deliver the content you want on the day you choose.

Price Guide
Prices for training at your offices starts at £449

Private Training at Our Centres

Best for: 3 or more delegates

If you want training away from your offices (and possible distractions), we can arrange a day at one of our centres with only your staff in attendance.

Price Guide
Prices for private Telephone Skills training at our centres varies, but generally starts at £499

Call us on 0333 6000 111 or request a callback so we can discuss your needs.

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David Saunders, Course: Professional Telephone Skills Oct 25 2016
Course rating of 4 stars "I recommend this course to anyone who isn't great with tele phone communication and John, the man who lead the course was very good at teaching everyone all the aspects of the course."

Andrea Griffiths-Boden , Course: Professional Telephone Skills Sep 28 2016
Course rating of 4 stars "I really enjoyed the day and the presenter was very informative."

Louise Murphy , Course: Professional Telephone Skills Sep 28 2016
Course rating of 5 stars "I found the course very informative, very interesting and found it very enjoyable. Jane our instructor was very clear, concise and it was very well delivered, thank you."

Joy Garratt , Course: Professional Telephone Skills Sep 28 2016
Course rating of 4 stars "Trainer Jane appeared highly motivated and enthusiastic"

Lynda Buckley, Course: Professional Telephone Skills Sep 13 2016
Course rating of 4 stars "Thank you for a good day."

Paul Knightley, Course: Professional Telephone Skills Sep 8 2016
Course rating of 4 stars "The trainer (Leeza) was very engaging and my team all found the course useful and enjoyable."

Sarah Wilson, Course: Professional Telephone Skills Aug 9 2016
Course rating of 4 stars "The teacher was lovely, helpful and supportive."

Androulla Demetriou, Course: Professional Telephone Skills Jul 8 2016
Course rating of 5 stars "Victoria was a wonderful trainer, she taught the session in an engaging manner, and was nothing short of a delight. The training was presented clearly and with a wealth of knowledge behind the subject."

Gianluca Cina , Course: Professional Telephone Skills Jun 1 2016
Course rating of 5 stars "everything was perfect"

Andrea Gration, Course: Professional Telephone Skills Apr 27 2016
Course rating of 4 stars "great trainer - really engaging - would definately recommend"

thomas fisk , Course: Professional Telephone Skills Apr 25 2016
Course rating of 4 stars "good course would recommended "

Maggie Brook, Course: Professional Telephone Skills Apr 25 2016
Course rating of 4 stars "Mike was friendly and approcahable. He covered all areas thoroughly and made us feel relaxed so that we felt we could ask any questions if we needed to."

Joanne Jones, Course: Professional Telephone Skills Apr 25 2016
Course rating of 4 stars "Mike was a great trainer."

Phil Burdett, Course: Professional Telephone Skills Apr 1 2016
Course rating of 5 stars "I would like to say that Jackie was my teacher on this course and I must say the best teacher I have ever been trained by Thank you"

Claire Webb , Course: Professional Telephone Skills Feb 10 2016
Course rating of 4 stars "trainer was very good at his job and very friendly"

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What we do, and how we work, to make sure you get the most from the courses you attend
Blended learning FREE E-learning Revision

With our latest Telephone Skills courses, you get free e-learning revision for 12 months after your class so you can reinforce the knowledge you have gained.
Use the right hand menu on this page to click on the course you want for more information.
Access is simple: go to and log in using your email address. This will give you free access to our e-learning revision modules.
Note: These have been developed and written exclusively by Activia to maximise effectiveness, by matching the e-learning exactly to what you cover in class. We hope you have fun, on the day of the course and with honing your knowledge afterwards!


Call us on:
0333 6000 111

   You can Email us direct (You'll usually get a response within 2-3 working hours)
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We can enhance your skills with training for telephone Skills at any of our twelve training centres UK wide, or we can come to your offices: if you have groups of three or more staff who need training, this is a very convenient, flexible and cost effective option. Moreover, most of our telephone techniques courses are 1 day, which keeps "out of office" periods for attendees to a minimum.

We have been delivering telephone skills training all over the UK since 1995 and have continually developed our philosophy of high quality, flexible and results-driven provision of training in Telephone Techniques to ensure constantly improving standards of quality.   So you can be confident that we have the expertise, and the experience, to give you a great return on your investment in Training in Telephone Techniques from Activia.

Why not contact us today to see how we can help with providing your courses for Telephone Techniques ?

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Contact Details

Activia Training

Locations Address: Head Office, Regus House,
268 Bath Road
Slough, Berkshire SL1 4DX

Phone Sales:           0333 6000 111

Service:       0333 6000 555

Accounts:   0333 6000 777

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