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bookings:   0333 6000 111
service:       0333 6000 555
What you get with Activia:
  • Training businesses & people since 1995
  • Quality assured with ISO9001, ILM
    and CPD accreditation
  • Fiercely competitive pricing
  • Small class sizes
  • Friendly, attentive staff for flexible,
    helpful service
  • Classes are never cancelled

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Business Skills training

Results-Based Telephone Skills Training
Results-Based Telephone Skills Training


Telephone Skills Training

Training Courses in Telephone Skills delivered in 11 UK locations or at your offices UK-wide
See Our Latest Reviews on TrustPilot:
Classroom training Classroom training

Classroom training is proven to give the best learning experience and knowledge retention. You have the benefit of a relaxed but professional learning environment, an experienced trainer and the opportunity to ask questions, so you are 100% sure you understand all the course content.

And with our long history of training since 1995, along with our experienced trainers, you are sure to get the service and skills enhancement you need.

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Browse the outlines and click for more details on each course

Professional Telephone Skills

Professional Telephone Skills

[Duration: one day]

  • Introduction and Course Overview
  • Exercise: Getting To Know You
  • Knowledge / Skill Checklist
  • First Impressions
  • Communication
  • Telephone Skills
  • The Factors of The Voice
  • Six Steps to Handling An Incoming Call
  • Questioning Techniques
  • Listening Skills
  • Telephone Work - Standards Monitoring Checklist
  • Assertiveness
  • 15 top tips for building trust and rapport
  • Influencing: Preparation
  • Dealing with Anger
  • Your Personal Action Plan

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Do you want the best? Here's how to get it!
Classroom training for TELEPHONE SKILLS
Classroom training provides the best learning experience and knowledge retention, and is the preferred choice if you want to really get to grips with the subject.
Our class sizes are always small, allowing lots of time for questions and discussion, so you come away with a full grasp of the content, ready to use it right away.
Options for Classroom Training
Scheduled Public Classes

Best for: 1 - 4 delegates

With 11 centres across the UK, we always have a full schedule of great courses at super prices.
And we don't cancel classes – even if you are the only delegate booked on the course!

Price Guide

Prices for public classes start at £199

Book Online
It's so easy!  Just click here and reserve your place in two minutes.

Training at Your Offices

Best for: 3 or more delegates

A great option that's cost effective and easy to organise: just set up the training room and we come to you to deliver the content you want on the day you choose.

Price Guide
Prices for training at your offices starts at £449

Book Online
Look at our new "book online" option where you can select your course and the date you want.
Click here to see how to arrange your training.

Private Training at Our Centres

Best for: 3 or more delegates

If you want training away from your offices (and possible distractions), we can arrange a day at one of our centres with only your staff in attendance.

Price Guide
Prices for private Telephone Skills training at our centres varies, but generally start at £499.

Call us on 0333 6000 111 or request a callback so we can discuss your needs.

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Tina Pover, Course: Mar 7 2017
Course rating of 4 stars "Had a very informative day, the tutor was patient and explained everything in a manner that could be understood - I'm sure my work will benefit from the course Thank you "

Jake Hargrave, Course: Jan 3 2017
Course rating of 4 stars "I enjoyed the day and have learnt a lot of things from Lisa which I can take on in further life."

Ben Dixey, Course: Jan 3 2017
Course rating of 5 stars "Excellent Trainer. "

David Saunders, Course: Oct 25 2016
Course rating of 4 stars "I recommend this course to anyone who isn't great with tele phone communication and John, the man who lead the course was very good at teaching everyone all the aspects of the course."

Andrea Griffiths-Boden , Course: Sep 28 2016
Course rating of 4 stars "I really enjoyed the day and the presenter was very informative."

Louise Murphy , Course: Sep 28 2016
Course rating of 5 stars "I found the course very informative, very interesting and found it very enjoyable. Jane our instructor was very clear, concise and it was very well delivered, thank you."

Joy Garratt , Course: Sep 28 2016
Course rating of 4 stars "Trainer Jane appeared highly motivated and enthusiastic"

Lynda Buckley, Course: Sep 13 2016
Course rating of 4 stars "Thank you for a good day."

Paul Knightley, Course: Sep 8 2016
Course rating of 4 stars "The trainer (Leeza) was very engaging and my team all found the course useful and enjoyable."

Sarah Wilson, Course: Aug 9 2016
Course rating of 4 stars "The teacher was lovely, helpful and supportive."

Androulla Demetriou, Course: Jul 8 2016
Course rating of 5 stars "Victoria was a wonderful trainer, she taught the session in an engaging manner, and was nothing short of a delight. The training was presented clearly and with a wealth of knowledge behind the subject."

Gianluca Cina , Course: Jun 1 2016
Course rating of 5 stars "everything was perfect"

Andrea Gration, Course: Apr 27 2016
Course rating of 4 stars "great trainer - really engaging - would definately recommend"

thomas fisk , Course: Apr 25 2016
Course rating of 4 stars "good course would recommended "

Maggie Brook, Course: Apr 25 2016
Course rating of 4 stars "Mike was friendly and approcahable. He covered all areas thoroughly and made us feel relaxed so that we felt we could ask any questions if we needed to."

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What we do, and how we work, to make sure you get the most from the courses you attend


Call us on:
0333 6000 111

   You can Email us direct (You'll usually get a response within 2-3 working hours)
   Or fill out the details below and we'll be in touch very soon:


We can enhance your skills with training for telephone Skills at any of our twelve training centres UK wide, or we can come to your offices: if you have groups of three or more staff who need training, this is a very convenient, flexible and cost effective option. Moreover, most of our telephone techniques courses are 1 day, which keeps "out of office" periods for attendees to a minimum.

We have been delivering telephone skills training all over the UK since 1995 and have continually developed our philosophy of high quality, flexible and results-driven provision of training in Telephone Techniques to ensure constantly improving standards of quality.   So you can be confident that we have the expertise, and the experience, to give you a great return on your investment in Training in Telephone Techniques from Activia.

Why not contact us today to see how we can help with providing your courses for Telephone Techniques ?

Stay in touch

Stay In Touch!


Contact Details

Activia Training

Locations Address: Head Office, Regus House,
268 Bath Road
Slough, Berkshire SL1 4DX

Phone Sales:           0333 6000 111

Service:       0333 6000 555

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