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What you get with Activia:
  • Training businesses & people since 1995
  • Quality assured with ISO9001, ILM
    and CPD accreditation
  • Fiercely competitive pricing
  • Small class sizes
  • Friendly, attentive staff for flexible,
    helpful service
  • Classes are never cancelled

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Business Skills training

Results-Based Telephone Skills Training
Results-Based Telephone Skills Training

TELEPHONE TECHNIQUES TRAINING COURSES

Telephone Skills Training

Training Courses in Telephone Skills delivered in 11 UK locations or at your offices UK-wide
See Our Latest Reviews on TrustPilot:
Classroom training Classroom training

Classroom training is proven to give the best learning experience and knowledge retention. You have the benefit of a relaxed but professional learning environment, an experienced trainer and the opportunity to ask questions, so you are 100% sure you understand all the course content.

And with our long history of training since 1995, along with our experienced trainers, you are sure to get the service and skills enhancement you need.

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COURSE OUTLINES & LINKS FOR
TELEPHONE SKILLS TRAINING
Browse the outlines and click for more details on each course

Professional Telephone Skills

Professional Telephone Skills

COURSE OUTLINE
[Duration: one day]

  • Introduction and Course Overview
  • Exercise: Getting To Know You
  • Knowledge / Skill Checklist
  • First Impressions
  • Communication
  • Telephone Skills
  • The Factors of The Voice
  • Six Steps to Handling An Incoming Call
  • Questioning Techniques
  • Listening Skills
  • Telephone Work - Standards Monitoring Checklist
  • Assertiveness
  • 15 top tips for building trust and rapport
  • Influencing: Preparation
  • Dealing with Anger
  • Your Personal Action Plan

Click for FULL COURSE DETAILS

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DELEGATE FEEDBACK
FOR OUR TELEPHONE SKILLS COURSES
AVERAGE REVIEW: 4.5 out of 5  BASED ON 106 REVIEWS
Nicola Flux, Course: Oct 12 2018
Course rating of 2 stars "Many thanks"

 
Lyn Hopegood, Course: Aug 22 2018
Course rating of 1 stars "Very good tutor, varied the course according to our needs."

 
Aaron Jackson, Course: Aug 22 2018
Course rating of 4 stars "very good teacher, made the day interesting and worthwhile and always answered questions thoroughly."

 
Rebecca Harvey, Course: Jul 19 2018
Course rating of 5 stars "I enjoyed the course and found it very useful and helpful. Was able to interact and things that were said weren't put down or told were stupid which was good. Very helpful."

 
Kristian Ricketts, Course: Jul 19 2018
Course rating of 5 stars "thank you"

 
David Munyaka, Course: Jul 19 2018
Course rating of 4 stars "The practical side of it was mostly challenging, a success."

 
Tracy Brunton, Course: Mar 9 2018
Course rating of 5 stars "Louise made the course fun, she ensured that everyone in the group knew what they were doing and ensure they took something away from the course. She was keen to answer questions the group had and explained a lot of things in detail. "

 
Nicole Krawczyk, Course: Feb 9 2018
Course rating of 5 stars "I really enjoyed the course, it was really informative. The atmosphere was really nice. "

 
Andrew Wilson, Course: Feb 7 2018
Course rating of 4 stars "the course was well received."

 
Laura Saunders, Course: Feb 2 2018
Course rating of 4 stars "The course was very useful and I am very glad that I went on it. Would recommend to others in my organisation."

 
Emma Mosley , Course: Jan 30 2018
Course rating of 4 stars "Everything was perfect! "

 
carol joddrell, Course: Jan 23 2018
Course rating of 5 stars "Fabulous trainer, very informative open minded and helpful. The course unlike others I have attended was memorable and fun."

 
Jennifer Bliss , Course: Jan 5 2018
Course rating of 5 stars "Paul was an excellent teacher and the day flew by and I've learnt a lot from the whole experience, and am currently practicing it in my professional life. My boss was very impressed at how much of a difference it's made to answering the phone and getting all the relevant information. "

 
Lisa McNaught, Course: Nov 17 2017
Course rating of 5 stars "The course helped with a variety of aspects that I can now apply to my phone calls at work. "

 
charlene carbery , Course: Nov 14 2017
Course rating of 4 stars "I would recommend this course to others."

 

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GENERAL INFORMATION
ABOUT TELEPHONE SKILLS TRAINING

What we do, and how we work, to make sure you get the most from the courses you attend


GET IN TOUCH

Call us on:
0333 6000 111

   You can Email us direct (You'll usually get a response within 2-3 working hours)
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TELEPHONE SKILLS TRAINING

We can enhance your skills with training for telephone Skills at any of our twelve training centres UK wide, or we can come to your offices: if you have groups of three or more staff who need training, this is a very convenient, flexible and cost effective option. Moreover, most of our telephone techniques courses are 1 day, which keeps "out of office" periods for attendees to a minimum.

We have been delivering telephone skills training all over the UK since 1995 and have continually developed our philosophy of high quality, flexible and results-driven provision of training in Telephone Techniques to ensure constantly improving standards of quality.   So you can be confident that we have the expertise, and the experience, to give you a great return on your investment in Training in Telephone Techniques from Activia.

Why not contact us today to see how we can help with providing your courses for Telephone Techniques ?


Stay in touch

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Contact Details

Activia Training

Locations Address: Head Office, Regus House,
268 Bath Road
Slough, Berkshire SL1 4DX

Phone Sales:           0333 6000 111

Service:       0333 6000 555



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