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Results-Based Telephone Skills Training
Results-Based Telephone Skills Training
 

TRAINING IN TELEPHONE TECHNIQUES

Your place for courses for Telephone Techniques

Training Courses in Telephone Skills, delivered UK-wide in 11 Activia training centres or at your offices
See Our Latest Reviews on TrustPilot:
Classroom training

Classroom training

Classroom training is proven to give the best learning experience and knowledge retention. You have the benefit of a relaxed but professional learning environment, an experienced trainer and the opportunity to ask questions, so you are 100% sure you understand all the course content.

And with our long history of training since 1995, along with our experienced trainers, you are sure to get the service and skills enhancement you need.

Want to see prices and options for delivery of your training?

Move to next Telephone Skills section

COURSE OUTLINES & LINKS

Browse the outlines and click for more details on each course

Professional Telephone Skills

Logo for Telephone Skills Training : Professional Telephone Skills
COURSE OUTLINE     [Duration: one day]

  • Introduction and Course Overview
  • Exercise: Getting To Know You
  • Knowledge / Skill Checklist
  • First Impressions
  • Communication
  • Telephone Skills
  • The Factors of The Voice
  • Six Steps to Handling An Incoming Call
  • Questioning Techniques
  • Listening Skills
  • Telephone Work - Standards Monitoring Checklist
  • Assertiveness
  • 15 top tips for building trust and rapport
  • Influencing: Preparation
  • Dealing with Anger
  • Your Personal Action Plan

Click for FULL COURSE DETAILS

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NEXT CLASS DATES

Professional Telephone Skills
Oct 1, 2019
Manchester Piccadilly
£197
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Oct 11, 2019
London Victoria
£197
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Oct 14, 2019
Bristol Easton BS5
£197
Book Now
Oct 25, 2019
Leeds West One
£197
Book Now
Oct 29, 2019
Tower Bridge
£197
Book Now
Nov 1, 2019
Birmingham Queensway
£197
Book Now

Want a later date?

Move to next Telephone Skills section

DELEGATE FEEDBACK

AVERAGE REVIEW: 4.7 out of 5  BASED ON 111 REVIEWS
Jessica Green
, Course:
Professional Telephone Skills
Jul 9 2019

"It was an enjoyable course and the trainer was very attentive and welcoming."
  Course rating of 3 stars
James Gibson
, Course:
Professional Telephone Skills
Apr 8 2019

"Tutor gave me lots of useful information and advice, not only about telephone skills but also about looking for work in administration. "
  Course rating of 5 stars
Laura Robinson
, Course:
Professional Telephone Skills
Apr 3 2019

"Briliant instructor"
  Course rating of 4 stars
Adele OBrien
, Course:
Professional Telephone Skills
Mar 8 2019

"Enjoyed and found the course helpful to perform my role"
  Course rating of 5 stars
Lyn Hopegood
, Course:
Professional Telephone Skills
Aug 22 2018

"Very good tutor, varied the course according to our needs."
  Course rating of 2 stars
Aaron Jackson
, Course:
Professional Telephone Skills
Aug 22 2018

"very good teacher, made the day interesting and worthwhile and always answered questions thoroughly."
  Course rating of 4 stars
Rebecca Harvey
, Course:
Professional Telephone Skills
Jul 19 2018

"I enjoyed the course and found it very useful and helpful. Was able to interact and things that were said weren't put down or told were stupid which was good. Very helpful."
  Course rating of 5 stars
David Munyaka
, Course:
Professional Telephone Skills
Jul 19 2018

"The practical side of it was mostly challenging, a success."
  Course rating of 4 stars
Tracy Brunton
, Course:
Professional Telephone Skills
Mar 9 2018

"Louise made the course fun, she ensured that everyone in the group knew what they were doing and ensure they took something away from the course. She was keen to answer questions the group had and explained a lot of things in detail. "
  Course rating of 5 stars
Nicole Krawczyk
, Course:
Professional Telephone Skills
Feb 9 2018

"I really enjoyed the course, it was really informative. The atmosphere was really nice. "
  Course rating of 5 stars
Andrew Wilson
, Course:
Professional Telephone Skills
Feb 7 2018

"the course was well received."
  Course rating of 4 stars
Laura Saunders
, Course:
Professional Telephone Skills
Feb 2 2018

"The course was very useful and I am very glad that I went on it. Would recommend to others in my organisation."
  Course rating of 4 stars
Emma Mosley
, Course:
Professional Telephone Skills
Jan 30 2018

"Everything was perfect! "
  Course rating of 5 stars
carol joddrell
, Course:
Professional Telephone Skills
Jan 23 2018

"Fabulous trainer, very informative open minded and helpful. The course unlike others I have attended was memorable and fun."
  Course rating of 5 stars
Jennifer Bliss
, Course:
Professional Telephone Skills
Jan 5 2018

"Paul was an excellent teacher and the day flew by and I've learnt a lot from the whole experience, and am currently practicing it in my professional life. My boss was very impressed at how much of a difference it's made to answering the phone and getting all the relevant information. "
  Course rating of 5 stars
Lisa McNaught
, Course:
Professional Telephone Skills
Nov 17 2017

"The course helped with a variety of aspects that I can now apply to my phone calls at work. "
  Course rating of 5 stars
charlene carbery
, Course:
Professional Telephone Skills
Nov 14 2017

"I would recommend this course to others."
  Course rating of 5 stars
Pamella Blissett
, Course:
Professional Telephone Skills
Sep 7 2017

"great course for people new to customer facing possitions or those not comfortable on the telephone"
  Course rating of 3 stars
Sara Azarain
, Course:
Professional Telephone Skills
Sep 7 2017

"Overall it was a good and helpful course. "
  Course rating of 4 stars
Tim Wilson
, Course:
Professional Telephone Skills
Aug 22 2017

"Very well ran course and a brilliant teacher."
  Course rating of 5 stars
Debbie Louise Gold
, Course:
Professional Telephone Skills
Jun 30 2017

"Just a simple Thank you!"
  Course rating of 5 stars
JULIE LEWIS
, Course:
Professional Telephone Skills
Jun 16 2017

"I thought Kieran is a good tutor. He kept my focus all day. He is very helpful and informative."
  Course rating of 4 stars
Karen Stevenson
, Course:
Professional Telephone Skills
Jun 16 2017

"Had a very informative day, the tutor Kieran was patient and explained everything in a manner that could be understood - I'm sure my work will benefit from the course. Thank you."
  Course rating of 5 stars
Lucy Bennett
, Course:
Professional Telephone Skills
Apr 11 2017

"As I was the only one on the course, Candy tailored the whole day to my needs. I particularly liked how she made relevant references to my experiences and interests. "
  Course rating of 5 stars
Ann Hewitt
, Course:
Professional Telephone Skills
Mar 31 2017

"I thoroughly enjoyed the course and found the trainer, Vivienne to be very knowlegable and friendly. "
  Course rating of 5 stars
Elizabeth Darvall
, Course:
Professional Telephone Skills
Mar 28 2017

"Terry the trainer was absolutely amazing, a very pleasant day out. "
  Course rating of 5 stars
Tina Pover
, Course:
Professional Telephone Skills
Mar 7 2017

"Had a very informative day, the tutor was patient and explained everything in a manner that could be understood - I'm sure my work will benefit from the course Thank you "
  Course rating of 5 stars
Jake Hargrave
, Course:
Professional Telephone Skills
Jan 3 2017

"I enjoyed the day and have learnt a lot of things from Lisa which I can take on in further life."
  Course rating of 5 stars
Ben Dixey
, Course:
Professional Telephone Skills
Jan 3 2017

"Excellent Trainer. "
  Course rating of 5 stars
David Saunders
, Course:
Professional Telephone Skills
Oct 25 2016

"John was very well spoken and did a good job of teaching the course."
  Course rating of 5 stars

Want to see prices and options for delivery of your training?

Move to next Telephone Skills section

GENERAL INFORMATION

What we do, and how we work, to make sure you get the most from the courses you attend


GET IN TOUCH

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0333 6000 111

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