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- Training businesses & people since 1995
- Quality assured with ISO9001, ILM
and CPD accreditation
- Fiercely competitive pricing
- Small class sizes
- Friendly, attentive staff for flexible,
- Classes are never cancelled
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Business Skills training
TELEPHONE TECHNIQUES TRAINING COURSES
Telephone Skills TrainingTraining Courses in Telephone Skills delivered in 11 UK locations or at your offices UK-wide
Classroom training is proven to give the best learning experience and knowledge retention. You have the benefit of a relaxed but professional learning environment, an experienced trainer and the opportunity to ask questions, so you are 100% sure you understand all the course content.
And with our long history of training since 1995, along with our experienced trainers, you are sure to get the service and skills enhancement you need.
TELEPHONE SKILLS TRAINING
Professional Telephone SkillsCOURSE OUTLINE
[Duration: one day]
- Introduction and Course Overview
- Exercise: Getting To Know You
- Knowledge / Skill Checklist
- First Impressions
- Telephone Skills
- The Factors of The Voice
- Six Steps to Handling An Incoming Call
- Questioning Techniques
- Listening Skills
- Telephone Work - Standards Monitoring Checklist
- 15 top tips for building trust and rapport
- Influencing: Preparation
- Dealing with Anger
- Your Personal Action Plan
FOR OUR TELEPHONE SKILLS COURSES
Lyn Hopegood, Course: Aug 22 2018
"Very good tutor, varied the course according to our needs."
Aaron Jackson, Course: Aug 22 2018
"very good teacher, made the day interesting and worthwhile and always answered questions thoroughly."
Rebecca Harvey, Course: Jul 19 2018
"I enjoyed the course and found it very useful and helpful. Was able to interact and things that were said weren't put down or told were stupid which was good. Very helpful."
Kristian Ricketts, Course: Jul 19 2018
David Munyaka, Course: Jul 19 2018
"The practical side of it was mostly challenging, a success."
Tracy Brunton, Course: Mar 9 2018
"Louise made the course fun, she ensured that everyone in the group knew what they were doing and ensure they took something away from the course. She was keen to answer questions the group had and explained a lot of things in detail. "
Nicole Krawczyk, Course: Feb 9 2018
"I really enjoyed the course, it was really informative. The atmosphere was really nice. "
Andrew Wilson, Course: Feb 7 2018
"the course was well received."
Laura Saunders, Course: Feb 2 2018
"The course was very useful and I am very glad that I went on it. Would recommend to others in my organisation."
Emma Mosley , Course: Jan 30 2018
"Everything was perfect! "
carol joddrell, Course: Jan 23 2018
"Fabulous trainer, very informative open minded and helpful. The course unlike others I have attended was memorable and fun."
Jennifer Bliss , Course: Jan 5 2018
"Paul was an excellent teacher and the day flew by and I've learnt a lot from the whole experience, and am currently practicing it in my professional life. My boss was very impressed at how much of a difference it's made to answering the phone and getting all the relevant information. "
Lisa McNaught, Course: Nov 17 2017
"The course helped with a variety of aspects that I can now apply to my phone calls at work. "
charlene carbery , Course: Nov 14 2017
"I would recommend this course to others."
TELEPHONE SKILLS TRAINING
We can enhance your skills with training for telephone Skills at any of our twelve training centres UK wide, or we can come to your offices: if you have groups of three or more staff who need training, this is a very convenient, flexible and cost effective option. Moreover, most of our telephone techniques courses are 1 day, which keeps "out of office" periods for attendees to a minimum.
We have been delivering telephone skills training all over the UK since 1995 and have continually developed our philosophy of high quality, flexible and results-driven provision of training in Telephone Techniques to ensure constantly improving standards of quality. So you can be confident that we have the expertise, and the experience, to give you a great return on your investment in Training in Telephone Techniques from Activia.
Why not contact us today to see how we can help with providing your courses for Telephone Techniques ?