TELEPHONE TECHNIQUES TRAINING COURSES
Telephone Skills TrainingTraining Courses in Telephone Skills, delivered UK-wide in 11 Activia training centres or at your offices
Classroom training is proven to give the best learning experience and knowledge retention. You have the benefit of a relaxed but professional learning environment, an experienced trainer and the opportunity to ask questions, so you are 100% sure you understand all the course content.
And with our long history of training since 1995, along with our experienced trainers, you are sure to get the service and skills enhancement you need.
TELEPHONE SKILLS TRAINING
Professional Telephone SkillsCOURSE OUTLINE
[Duration: one day]
- Introduction and Course Overview
- Exercise: Getting To Know You
- Knowledge / Skill Checklist
- First Impressions
- Telephone Skills
- The Factors of The Voice
- Six Steps to Handling An Incoming Call
- Questioning Techniques
- Listening Skills
- Telephone Work - Standards Monitoring Checklist
- 15 top tips for building trust and rapport
- Influencing: Preparation
- Dealing with Anger
- Your Personal Action Plan
FOR OUR TELEPHONE SKILLS COURSES
"Many thanks" Aaron Jackson, Course: Professional Telephone Skills Aug 22 2018
"very good teacher, made the day interesting and worthwhile and always answered questions thoroughly." Lyn Hopegood, Course: Professional Telephone Skills Aug 22 2018
"Very good tutor, varied the course according to our needs." Rebecca Harvey, Course: Professional Telephone Skills Jul 19 2018
"I enjoyed the course and found it very useful and helpful. Was able to interact and things that were said weren't put down or told were stupid which was good. Very helpful." David Munyaka, Course: Professional Telephone Skills Jul 19 2018
"The practical side of it was mostly challenging, a success." Kristian Ricketts, Course: Professional Telephone Skills Jul 19 2018
"thank you" Tracy Brunton, Course: Professional Telephone Skills Mar 9 2018
"Louise made the course fun, she ensured that everyone in the group knew what they were doing and ensure they took something away from the course. She was keen to answer questions the group had and explained a lot of things in detail. " Nicole Krawczyk, Course: Professional Telephone Skills Feb 9 2018
"I really enjoyed the course, it was really informative. The atmosphere was really nice. " Andrew Wilson, Course: Professional Telephone Skills Feb 7 2018
"the course was well received." Laura Saunders, Course: Professional Telephone Skills Feb 2 2018
"The course was very useful and I am very glad that I went on it. Would recommend to others in my organisation."
TELEPHONE SKILLS TRAINING
We can enhance your skills with training for telephone Skills at any of our twelve training centres UK wide, or we can come to your offices.
We have been delivering telephone skills training since 1995, on the basis of high quality, flexible and results-driven training in Telephone Techniques. So you can be confident that we have the expertise, and the experience, to give you great Training in Telephone Techniques from Activia.
Why not contact us today to see how we can help with providing your courses for Telephone Techniques ?