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- Training businesses & people since 1995
- Quality assured with ISO9001, ILM
and CPD accreditation
- Fiercely competitive pricing
- Small class sizes
- Friendly, attentive staff for flexible,
- Classes are never cancelled
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Business Skills training
TELEPHONE TECHNIQUES TRAINING COURSES
Telephone Skills TrainingTraining Courses in Telephone Skills delivered in 11 UK locations or at your offices UK-wide
Classroom training is proven to give the best learning experience and knowledge retention. You have the benefit of a relaxed but professional learning environment, an experienced trainer and the opportunity to ask questions, so you are 100% sure you understand all the course content.
And with our long history of training since 1995, along with our experienced trainers, you are sure to get the service and skills enhancement you need.
TELEPHONE SKILLS TRAINING
Professional Telephone SkillsCOURSE OUTLINE
[Duration: one day]
- Introduction and Course Overview
- Exercise: Getting To Know You
- Knowledge / Skill Checklist
- First Impressions
- Telephone Skills
- The Factors of The Voice
- Six Steps to Handling An Incoming Call
- Questioning Techniques
- Listening Skills
- Telephone Work - Standards Monitoring Checklist
- 15 top tips for building trust and rapport
- Influencing: Preparation
- Dealing with Anger
- Your Personal Action Plan
FOR OUR TELEPHONE SKILLS COURSES
"Had a very informative day, the tutor was patient and explained everything in a manner that could be understood - I'm sure my work will benefit from the course Thank you "
Jake Hargrave, Course: Jan 3 2017
"I enjoyed the day and have learnt a lot of things from Lisa which I can take on in further life."
Ben Dixey, Course: Jan 3 2017
"Excellent Trainer. "
David Saunders, Course: Oct 25 2016
"John was very well spoken and did a good job of teaching the course."
Andrea Griffiths-Boden , Course: Sep 28 2016
"I really enjoyed the day and the presenter was very informative."
Joy Garratt , Course: Sep 28 2016
"Trainer Jane appeared highly motivated and enthusiastic"
Louise Murphy , Course: Sep 28 2016
"I found the course very informative, very interesting and found it very enjoyable. Jane our instructor was very clear, concise and it was very well delivered, thank you."
Lynda Buckley, Course: Sep 13 2016
"Thank you for a good day."
Paul Knightley, Course: Sep 8 2016
"The trainer (Leeza) was very engaging and my team all found the course useful and enjoyable."
Sarah Wilson, Course: Aug 9 2016
"The teacher was lovely, helpful and supportive."
Androulla Demetriou, Course: Jul 8 2016
"Victoria was a wonderful trainer, she taught the session in an engaging manner, and was nothing short of a delight. The training was presented clearly and with a wealth of knowledge behind the subject."
Gianluca Cina , Course: Jun 1 2016
"everything was perfect"
Andrea Gration, Course: Apr 27 2016
"great trainer - really engaging - would definately recommend"
thomas fisk , Course: Apr 25 2016
"good course would recommended "
Joanne Jones, Course: Apr 25 2016
"Mike was a great trainer."
TELEPHONE SKILLS TRAINING
We can enhance your skills with training for telephone Skills at any of our twelve training centres UK wide, or we can come to your offices: if you have groups of three or more staff who need training, this is a very convenient, flexible and cost effective option. Moreover, most of our telephone techniques courses are 1 day, which keeps "out of office" periods for attendees to a minimum.
We have been delivering telephone skills training all over the UK since 1995 and have continually developed our philosophy of high quality, flexible and results-driven provision of training in Telephone Techniques to ensure constantly improving standards of quality. So you can be confident that we have the expertise, and the experience, to give you a great return on your investment in Training in Telephone Techniques from Activia.
Why not contact us today to see how we can help with providing your courses for Telephone Techniques ?