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Business Skills Training to Boost Workplace Performance
Business Skills Training to Boost Workplace Performance
 

BUSINESS SKILLS TRAINING COURSES

Your place for workplace skills classes

Business Skills training delivered at 11 UK locations or at your offices
See Our Latest Reviews on TrustPilot:

General business skills are essential in the modern office environment. They are transferable skills, meaning that they can help to improve performance in a wide range of different areas of business activity. For example, although an office administrator may attend a Business Writing course, he or she will be able to use these skills in another occupation such as a secretary or PA role, which can either be a temporary assignment or a change of career.

COURSES FOR BUSINESS SKILLS TRAINING

Business Writing

We have 6 courses for Business Writing training:

  • Basic Principles of Business Writing
  • Advanced Principles of Business Writing
  • Minute Taking Made Easy
  • Report Writing
  • Business Writing Basics 1 (Half Day)
  • Business Writing Basics 2 (Half Day)
Click for more on
Business Writing training

Touch Typing

We have 3 courses for Touch Typing training:

  • Touch Typing Introduction
  • Touch Typing Intermediate
  • Touch Typing Advanced
Click for more on
Touch Typing training

Presentation Skills

We have 4 courses for Presentation Skills training:

  • Presentation Skills Fast Track
  • Developing Powerful Presentations
  • Delivering Presentations with Confidence
  • Presentation Skills Basics (Half Day)

Telephone Skills

We have 1 course for Telephone Skills training:

  • Professional Telephone Skills
Click for more on
Telephone Skills training


Why Are Business Skills Important?

You can't do business without business skills!

Business skills are critical for everyone in the organisation, regardless of their position. From knowing how to create clear, succinct, and easy-to-read documents to being able to put together informative, straightforward presentations and deliver them in an effective way, these skills are essential for taking performance to the next level and making sure that work is of the highest standard.

After training, people are always more effective in both productivity and higher quality, giving the company a more productive -- and happier -- workforce.


How Can Activia's Courses Help You?

Our range of business skills training courses will provide you with specific task-related skills which enhance your performance at every level.

Whether you are looking to sharpen your business writing skills, develop better telephone skills or master the art of minute-taking, we have you covered. Our business skills training courses will provide you with specific task-related skills which enhance your performance at every level.

We'll show you how to produce effective business writing quickly, how to adapt your style, tone and message to your audience, and structure your document correctly, from memos to reports and business letters. We can help you learn how to overcome your nerves when giving presentations, how to deliver them with confidence, and how to structure your content in an easy-to-follow way. We will work with you to improve your telephone skills, create better and longer-lasting relationships with your clients, and help you to become more responsive and far more effective in your telephone work.

Our courses provide take-away skills which can be utilised immediately and whose benefits will last a lifetime. And, with our workshops, your training doesn't end when you leave the classroom. We provide you with specific exercises and help you to develop a personal action plan, which should help you put your new skills to the test right after your training session. Our interactive class format also means that you will be able to ask questions or discuss any difficulties with your trainer, who will be happy to assist you on the day.


With Activia, delegates can check their skill level which ensures they book on the correct course. This facility is also invaluable when putting together training programmes or bespoke courses for numbers of delegates.


We can also tailor your Business Skills training to your needs, or to your company project requirements, taking you from first principles to whatever level you want to achieve.



DELEGATE FEEDBACK FOR OUR

BUSINESS SKILLS COURSES

AVERAGE REVIEW: 1.0 out of 5  BASED ON 0 REVIEWS

Charlotte Howell, Course: Customer Service Excellence Oct 25 2019
Course rating of 4 stars "excellent training facility and very thorough"

 
Jenna Banville, Course: Customer Service Excellence Oct 16 2019
Course rating of 3 stars "The training and in particular the trainer was excellent, she had a great deal of industry relevant knowledge and I found the training very useful."

 
Chloe Richardson, Course: Customer Service Excellence Oct 15 2019
Course rating of 4 stars "the training course was good and i learnt a lot from it."

 
Chloe Porter, Course: Customer Service Excellence Oct 15 2019
Course rating of 4 stars "very good training and i hope i can do more."

 
Sibley Allan, Course: Customer Service Excellence Oct 15 2019
Course rating of 4 stars "Really helpful and personable service, we all agreed we learnt more than anticipated. Would love to have Bev again for further courses."

 
Camelia Fekete, Course: Customer Service Excellence Oct 8 2019
Course rating of 4 stars "This training was very useful to us"

 
Kasia Kawalilo , Course: Customer Service Excellence Oct 8 2019
Course rating of 4 stars "training was very interested, the girls was very happy and said she did course very interesting"

 
Leanna Wale, Course: Customer Service Excellence Oct 4 2019
Course rating of 4 stars "Great day, one on one training which was even better. Paddy was great and made it fun also :) "

 
Susan McIntyre, Course: Customer Service Excellence Sep 16 2019
Course rating of 3 stars "The Trainer was very knowledgeable and came across very well"

 
Jan Taylor-Golding, Course: Customer Service Excellence Sep 16 2019
Course rating of 3 stars "thoroughly enjoyed the day"

 
Nader Pardis, Course: Customer Service Excellence Sep 16 2019
Course rating of 4 stars "The instructor was very informative and I left feeling like I actually had skills I could apply to my every day work life."

 
Aimee Cook, Course: Customer Service Excellence Sep 11 2019
Course rating of 4 stars "good expansion on previous courses attended "

 
Debbie Moores, Course: Customer Service Excellence Sep 10 2019
Course rating of 3 stars "Very informative and useful. Nice to do it in a medium-sized group as you get a variety of discussions."

 
Elliott Rapley, Course: Customer Service Excellence Sep 10 2019
Course rating of 4 stars "Very good. Instructor very good and knowledgeable"

 
Radoslaw Mrozek, Course: Customer Service Excellence Sep 10 2019
Course rating of 4 stars "Very informative and interesting"

 
Mike Bell, Course: Customer Service Excellence Sep 10 2019
Course rating of 4 stars "excellent. Provided management with visibility on employee skills"

 
Rick Wakeham, Course: Customer Service Excellence Sep 10 2019
Course rating of 3 stars "Very engaging instructor"

 
Louise McGuire, Course: Customer Service Excellence Sep 10 2019
Course rating of 4 stars "the training was good the workbook content is excellent."

 
Cheryl Stokes, Course: Customer Service Excellence Aug 29 2019
Course rating of 4 stars "training was very helpful"

 
Christian Hart, Course: Customer Service Excellence Aug 29 2019
Course rating of 4 stars "Very good course"

 
Connor Banfield, Course: Customer Service Excellence Aug 29 2019
Course rating of 4 stars "Very good course, useful to the staff who attended"

 
Vanessa Askill, Course: Customer Service Excellence Aug 29 2019
Course rating of 3 stars "very well presented. Good communication within the group."

 
Lara Velasco Rubio, Course: Customer Service Excellence Aug 29 2019
Course rating of 3 stars "It was a useful course"

 
Martyna Onysk, Course: Customer Service Excellence Aug 21 2019
Course rating of 4 stars "Patrick was the best!!"

 
Laura Pritchett, Course: Customer Service Excellence Aug 20 2019
Course rating of 4 stars "Very good, really enjoyed"

 
Jo Hutchinson, Course: Customer Service Excellence Aug 14 2019
Course rating of 3 stars "Catriona made the course interesting with anecdotes of her personal experience"

 
Evbu Osojie, Course: Customer Service Excellence Aug 14 2019
Course rating of 4 stars "Excellent course. Facilitator was Fantanstic. "

 
James Courtney, Course: Customer Service Excellence Aug 14 2019
Course rating of 3 stars "Useful and informative. Small group helped to keep us all engaged."

 
Fatema Ahmed, Course: Customer Service Excellence Aug 2 2019
Course rating of 4 stars "The trainer was very enthusiastic, it was a pleasure to have been on this course delivered by Paddy "

 
Lisa Codling, Course: Customer Service Excellence Aug 2 2019
Course rating of 4 stars "overall the training was well presented and Patrick was very enthusiatic"

 
Tracey Rolt, Course: Customer Service Excellence Jul 12 2019
Course rating of 3 stars "The instructor was very informative. He new the subject well"

 
Tracey Nunn, Course: Customer Service Excellence Jul 12 2019
Course rating of 2 stars "the training was good and useful"

 
Barbara Harris, Course: Customer Service Excellence Jul 12 2019
Course rating of 3 stars "Some good tips and ideas"

 
Jessica Green, Course: Professional Telephone Skills Jul 9 2019
Course rating of 3 stars "It was an enjoyable course and the trainer was very attentive and welcoming."

 
Martyna Onysk, Course: Customer Service Excellence Jun 19 2019
Course rating of 3 stars "I think the course was well-structured and overall a very valuable experience."

 
Jacqueline Balko, Course: Professional Receptionist Skills Jun 12 2019
Course rating of 3 stars "Venue was easy to get to and the tutor was knowledgeable and friendly."

 
John Ross , Course: Customer Service Excellence Apr 12 2019
Course rating of 5 stars "Very good trainer who had a great knowledge of subject and was able to involve class at every opportunity."

 
paula Sweeney, Course: Professional Receptionist Skills Apr 10 2019
Course rating of 3 stars "Many thanks to Carly, A total asset to your team."

 
James Gibson , Course: Professional Telephone Skills Apr 8 2019
Course rating of 5 stars "Tutor gave me lots of useful information and advice, not only about telephone skills but also about looking for work in administration. "

 
Laura Robinson, Course: Professional Telephone Skills Apr 3 2019
Course rating of 4 stars "Briliant instructor"

 
Adele OBrien, Course: Professional Telephone Skills Mar 8 2019
Course rating of 5 stars "Enjoyed and found the course helpful to perform my role"

 
JULIA CORR, Course: Customer Service Excellence Feb 15 2019
Course rating of 5 stars "Excellent course - fun and informative. Paddy was a great and enthusiastic trainer"

 
Esther Dahan, Course: Customer Service Excellence Feb 15 2019
Course rating of 5 stars "Paddy was a-m-a-zing!"

 
John Sinclair, Course: Customer Service Excellence Feb 15 2019
Course rating of 4 stars "Our Lecturer Patrick was excellent, thorough, enthusiastic and full of energy. I look forward to being in another of his classes in the future. "

 
Tina Woffington, Course: Customer Service Excellence Feb 6 2019
Course rating of 5 stars "friendly approachable trainer., very engaging."

 
Alison Deakin, Course: Professional Receptionist Skills Jan 18 2019
Course rating of 5 stars "I really enjoyed the course, it was very informative and reassuring."

 
Max Wilson, Course: Customer Service Excellence Jan 9 2019
Course rating of 5 stars "Taking this course was extremely worthwhile for our team. We all felt the Dave was a superb trainer, kept everyone engaged with the content and delivered it excellently. As well as sharing his expertise in addressing our weak points. "

 
Susannah Quinn, Course: Customer Service Excellence Dec 6 2018
Course rating of 5 stars "Thanks very much to Alan for training us."

 
Emily Ross, Course: Professional Receptionist Skills Dec 5 2018
Course rating of 5 stars "The course content was in keeping to the title of training course we attended. The Trainer delivered the course material very well and I felt he related to us all very well too. The exercises that were given throughout the training day engaged us all and helped us to think about how we respond to our daily tasks, other team members and customers. "

 
Gareth Oram, Course: Professional Receptionist Skills Dec 5 2018
Course rating of 5 stars "Very happy with the course and the way the course was delivered to us."

 
Angela Brooks, Course: Customer Service Excellence Nov 28 2018
Course rating of 5 stars "Latvia was a lovely trainer and so helpful and professional. Very motivating and talented lady!"

 
Angela Hughes, Course: Professional Receptionist Skills Nov 14 2018
Course rating of 4 stars "The trainer was very friendly and overall happy with the delivery of the course and its content"

 
Justin Cooper, Course: Customer Service Excellence Nov 8 2018
Course rating of 5 stars "The lady covering the course was great. Used specific examples to my company and made the course enjoyable throughout the day."

 
Cheryl Samuels , Course: Professional Receptionist Skills Nov 5 2018
Course rating of 5 stars "Would like to thank Vivien! Gave me some really good advice which I have already put into practice."

 
Margaret Mc Govern , Course: Professional Receptionist Skills Oct 24 2018
Course rating of 5 stars "Very good - I was pleased "

 
Chris Baker, Course: Customer Service Excellence Oct 16 2018
Course rating of 5 stars "Paddy was a great tutor who was very informative and had loads of experience!"

 
Sarah Radbourne, Course: Customer Service Excellence Sep 21 2018
Course rating of 2 stars "Very enjoyable course, excellent tutor"

 
Christine Leaddley, Course: Customer Service Excellence Sep 20 2018
Course rating of 5 stars "Good interaction with everyone, things explained well and good day all round. Lady was very pleasant."

 
Kerry Wideria, Course: Professional Receptionist Skills Sep 17 2018
Course rating of 4 stars "The course Tutor was really nice and very friendly"

 
Joanna , Course: Customer Service Excellence Sep 11 2018
Course rating of 3 stars "The trainer Sukhi was lovely. It was an enjoyable course and Sukhi was very approachable and friendly."

 
John Hill, Course: Customer Service Excellence Aug 30 2018
Course rating of 5 stars "Enjoyable course - excellent trainer - thanks"

 
Aaron Jackson, Course: Professional Telephone Skills Aug 22 2018
Course rating of 4 stars "very good teacher, made the day interesting and worthwhile and always answered questions thoroughly."

 
Lyn Hopegood, Course: Professional Telephone Skills Aug 22 2018
Course rating of 2 stars "Very good tutor, varied the course according to our needs."

 
Anita Zinto, Course: Customer Service Excellence Aug 21 2018
Course rating of 5 stars "Really enjoyed the course. Gained skills that I will take away. "

 
michael johnson, Course: Customer Service Excellence Aug 13 2018
Course rating of 5 stars "fantastic training"

 
Stephen Watson , Course: Customer Service Excellence Jul 31 2018
Course rating of 5 stars "The training lady was excellent, and I have to say the best I have had the pleasure of being in front of. Great sense of humour throughout the day and kept myself and the rest of the group interested and participating which I have to say is a rarity on most of the courses I have taken part in during my career. "

 
Rebecca Harvey, Course: Professional Telephone Skills Jul 19 2018
Course rating of 5 stars "I enjoyed the course and found it very useful and helpful. Was able to interact and things that were said weren't put down or told were stupid which was good. Very helpful."

 
David Munyaka, Course: Professional Telephone Skills Jul 19 2018
Course rating of 4 stars "The practical side of it was mostly challenging, a success."

 
Frances Smith, Course: Customer Service Excellence Jul 18 2018
Course rating of 4 stars "The mentor had a vast knowledge of the subject. There were only two of us in the group so he really focused in on what we needed help with the most. He tailored the course to our needs. This was extremely helpful to us."

 
Aimee Hall, Course: Customer Service Excellence Jul 18 2018
Course rating of 5 stars "Stuart was a fabulous trainer."

 
Rhiann Pierre, Course: Professional Receptionist Skills Jul 9 2018
Course rating of 4 stars "A big thank you to Katrina for being so lovely and making the course a fun enjoyable day for me"

 
Kimberley Anne Kerr , Course: Customer Service Excellence Jul 5 2018
Course rating of 5 stars "Our trainer was friendly, approachable and reliable. She created a positive atmosphere throughout the training. She was very knowledgeable and it was good to hear about some of her personal experiences within the customer service field. "

 
Miss Charlotte Beetham , Course: Customer Service Excellence Jul 5 2018
Course rating of 4 stars "I do want to comment and compliment how professional and helpful our trainer viviene came across. "

 
Tara Power , Course: Customer Service Excellence Jul 5 2018
Course rating of 5 stars "Vivienne was very professional and friendly. She made everyone feel welcome in the group and evolved all in the discussions for everyone's input and answers to the questions/topics covered. "

 
Linsey Holderness , Course: Customer Service Excellence Jul 4 2018
Course rating of 5 stars "Just to say Thank you, very Interesting, Helpful and taken away plenty."

 
helen heaton , Course: Customer Service Excellence Jul 4 2018
Course rating of 5 stars "Bernie was a wonderful trainer, and had a very good rapport with us all. "

 
SUSAN JANE SUMNER , Course: Customer Service Excellence Jul 4 2018
Course rating of 5 stars "The lady who delivered our training was excellent!"

 
Julie Roberts, Course: Professional Receptionist Skills Jun 25 2018
Course rating of 4 stars "Trainer was amusing and kept our interest throughout."

 
Debbie Stanyer, Course: Professional Receptionist Skills Jun 20 2018
Course rating of 5 stars "Good trainer and the course was most helpful."

 
Nicola Brooks, Course: Professional Receptionist Skills Jun 20 2018
Course rating of 5 stars "Excellent training course and the Trainer was most helpful with all advice relating to our workplace."

 
Jessica Tocque, Course: Customer Service Excellence Jun 19 2018
Course rating of 5 stars "Dave was great! He managed to capture my attention for the whole day and simplified things when I didn't understand. "

 
Neil Renney, Course: Customer Service Excellence Jun 12 2018
Course rating of 5 stars "The course was excellent"

 
Erica Hutchinson, Course: Customer Service Excellence May 23 2018
Course rating of 5 stars "Sandy are trainer was brilliant such a lovely guy very bouncy and fun which helped with making the course interesting. "

 
Gary Smith, Course: Customer Service Excellence May 3 2018
Course rating of 4 stars "I enjoyed the course and the trainer Kieran was excellent. I feel the course will help me in my role at the Royal Society."

 
Sarah Wilson , Course: Professional Receptionist Skills Apr 30 2018
Course rating of 5 stars "Thoroughly enjoyed the course and how it was presented. I have a very enjoyable day and came away with new skills to enable me to do my job to a high standard."

 
Courtney Conway , Course: Professional Receptionist Skills Apr 30 2018
Course rating of 4 stars "A very enjoyable experience. "

 
carol joddrell, Course: Professional Receptionist Skills Apr 30 2018
Course rating of 5 stars "The small group situation was very valuable as we shared a lot of common situations. Bev was great at extracting the lessons to be learnt from these exchanges."

 
CarolineOwen , Course: Professional Receptionist Skills Apr 30 2018
Course rating of 5 stars "Bev the trainer was excellent, I really enjoyed the course and it was well presented and the training booklet will be great to refer back to "

 
Kirsty Gilligan , Course: Customer Service Excellence Apr 18 2018
Course rating of 5 stars "Graham our trainer was fantastic. He made it fun at the same time as very informative. "

 
Dorothy Hulatt, Course: Customer Service Excellence Apr 18 2018
Course rating of 5 stars "Very enjoyable course led by an informative trainer."

 
Julie Tyson, Course: Customer Service Excellence Apr 16 2018
Course rating of 4 stars "The trainer was great and made the day fun."

 
Harriet Thompson , Course: Customer Service Excellence Apr 5 2018
Course rating of 4 stars "The gentleman that ran the course was brilliant: thanks"

 
Jake Stone, Course: Customer Service Excellence Apr 4 2018
Course rating of 5 stars "It's has made me to approach task with an "I can" positive outlook to life in general. "

 
Sally Boden, Course: Professional Receptionist Skills Mar 21 2018
Course rating of 4 stars "Lovely lady and enjoyable day"

 
Tracy Brunton, Course: Professional Telephone Skills Mar 9 2018
Course rating of 5 stars "Louise made the course fun, she ensured that everyone in the group knew what they were doing and ensure they took something away from the course. She was keen to answer questions the group had and explained a lot of things in detail. "

 
Anastasia Bogdanovs, Course: Customer Service Excellence Mar 6 2018
Course rating of 4 stars "very friendly trainer, and was an enjoyable day."

 
Gemma Whittingham , Course: Customer Service Excellence Feb 28 2018
Course rating of 5 stars "The lady who delivered the course was excellent, very informative and answered all questions and made sure everyone was involved"

 
Nicole Krawczyk, Course: Professional Telephone Skills Feb 9 2018
Course rating of 5 stars "I really enjoyed the course, it was really informative. The atmosphere was really nice. "

 
Andrew Wilson, Course: Professional Telephone Skills Feb 7 2018
Course rating of 4 stars "the course was well received."

 
Lisa Pearson, Course: Customer Service Excellence Feb 6 2018
Course rating of 5 stars "Great trainer, great facilities, great training course in general."

 
Amber Daniels, Course: Customer Service Excellence Feb 6 2018
Course rating of 4 stars "The gentleman who conducted the training was very friendly and thorough; he broke things down to ensure they were easily understood and made effort to involve us or ask questions."

 
Laura Saunders, Course: Professional Telephone Skills Feb 2 2018
Course rating of 4 stars "The course was very useful and I am very glad that I went on it. Would recommend to others in my organisation."

 
Laura Brown , Course: Customer Service Excellence Jan 31 2018
Course rating of 5 stars "Terry was great!"

 
Emma Mosley , Course: Professional Telephone Skills Jan 30 2018
Course rating of 5 stars "Everything was perfect! "

 
Katie Bostock, Course: Professional Receptionist Skills Jan 25 2018
Course rating of 4 stars "Colin was a great tutor. Highly reccomended. "

 
carol joddrell, Course: Professional Telephone Skills Jan 23 2018
Course rating of 5 stars "Fabulous trainer, very informative open minded and helpful. The course unlike others I have attended was memorable and fun."

 
Theresa McDermott, Course: Customer Service Excellence Jan 9 2018
Course rating of 5 stars "Dave is a fantastic man!"

 
David Mabbott, Course: Customer Service Excellence Jan 8 2018
Course rating of 5 stars "Terry was an excellent instructor."

 
Jennifer Bliss , Course: Professional Telephone Skills Jan 5 2018
Course rating of 5 stars "Paul was an excellent teacher and the day flew by and I've learnt a lot from the whole experience, and am currently practicing it in my professional life. My boss was very impressed at how much of a difference it's made to answering the phone and getting all the relevant information. "

 
Nico Buck, Course: Customer Service Excellence Jan 3 2018
Course rating of 5 stars "The teacher, Ray, was very good and provided some great advice going forward."

 
Faye Ryder, Course: Professional Receptionist Skills Dec 20 2017
Course rating of 5 stars "The trainer was very nice, friendly and easy to communicate with."

 
Charles Carpenter , Course: Professional Receptionist Skills Dec 19 2017
Course rating of 5 stars "Good learning environment made by tutor, Vivien. This made it easy to take in and enjoy the information that was being presented before us."

 
Emma-Jayne May, Course: Professional Receptionist Skills Dec 18 2017
Course rating of 5 stars "The lady taking the course was very polite and helpful. Would deffinately do another course."

 
MARIA DE LA PUENTE, Course: Customer Service Excellence Dec 12 2017
Course rating of 5 stars "I would like to thanks Terry for sharing his suitable experiences in the course. His performance was clear and direct, easy to understand."

 
Wendy Mitchell , Course: Customer Service Excellence Dec 12 2017
Course rating of 5 stars "I would just like to thank you for the training and to send a thank you to the trainer who managed to provide very good training."

 
Adam Marsh, Course: Customer Service Excellence Dec 12 2017
Course rating of 5 stars "it was very helpful and encouraged people to get involved."

 
Angela Jones , Course: Customer Service Excellence Nov 28 2017
Course rating of 5 stars "The tutor was excellent, she made the day interesting and got everyone in the group involved"

 
Lisa McNaught, Course: Professional Telephone Skills Nov 17 2017
Course rating of 5 stars "The course helped with a variety of aspects that I can now apply to my phone calls at work. "

 
Hollie Byrne , Course: Professional Receptionist Skills Nov 15 2017
Course rating of 5 stars "I found the course interesting. "

 
charlene carbery , Course: Professional Telephone Skills Nov 14 2017
Course rating of 5 stars "I would recommend this course to others."

 
Savannah Morely-Anzalucca, Course: Professional Receptionist Skills Oct 30 2017
Course rating of 5 stars "Trainer was lovely, got a lot out of the session as she tailored it to me. "

 
Julie Dinsey, Course: Customer Care bespoke course Oct 19 2017
Course rating of 5 stars "Was an enjoyable course, gave lots of discussion of different ideas."

 
Adrian Pumford , Course: Customer Care bespoke course Oct 19 2017
Course rating of 5 stars "Was happy with the training session and will find it very useful. "

 
Emily Condrey , Course: Professional Receptionist Skills Oct 18 2017
Course rating of 5 stars "Excellent training provided"

 
John Durham , Course: Professional Receptionist Skills Oct 18 2017
Course rating of 5 stars "I would wholeheartedly recommend the training to all staff"

 
Julie James , Course: Customer Care bespoke course Oct 18 2017
Course rating of 4 stars "The trainer, Ray, had a likeable personality, was approachable and delivered the course well"

 
Olivia Punshon, Course: Customer Service Excellence Oct 3 2017
Course rating of 5 stars "Julie was excellent - thank you!"

 
Gurdeep Kaur, Course: Customer Service Excellence Oct 3 2017
Course rating of 5 stars "It was a useful course, and I felt like I learned a lot in just one day!"

 
Sara Azarain, Course: Professional Telephone Skills Sep 7 2017
Course rating of 4 stars "Overall it was a good and helpful course. "

 
Pamella Blissett, Course: Professional Telephone Skills Sep 7 2017
Course rating of 3 stars "great course for people new to customer facing possitions or those not comfortable on the telephone"

 
Tracy Gleeson, Course: Professional Receptionist Skills Aug 23 2017
Course rating of 5 stars "It was a small group and Terry our trainer was very good at ensuring that all our questions were answered and the conversation flowed in a way that enabled learning to be fun and enjoyable. "

 
Tim Wilson, Course: Professional Telephone Skills Aug 22 2017
Course rating of 5 stars "Very well ran course and a brilliant teacher."

 
CarolinaCigliutti , Course: Customer Service Excellence Aug 9 2017
Course rating of 5 stars "The Instructor is very experienced, I love the examples he used and his way of explaining."

 
Chloe Lee, Course: Customer Service Excellence Aug 9 2017
Course rating of 5 stars "It was great experience. "

 
Jesse Akinsola , Course: Professional Receptionist Skills Aug 7 2017
Course rating of 5 stars "Wonderful teacher, good services and felt well refreshed."

 
Wassan Mohammed-Fadhil , Course: Professional Receptionist Skills Aug 7 2017
Course rating of 5 stars "was nice small group"

 
Victoria Carne, Course: Professional Receptionist Skills Aug 7 2017
Course rating of 5 stars "The trainer made the course interesting and passed his knowledge on to the class."

 
Ieva Baublyte , Course: Professional Receptionist Skills Aug 7 2017
Course rating of 5 stars "The training was very well structured and being in a small group a lot of questions were covered and the training was made more personal which helps to understand everything a lot easier. "

 
Tracy Collie, Course: Customer Service Excellence Jul 12 2017
Course rating of 5 stars "Good delivery of the course, made the day interesting and informative. Thank you"

 
Evie Randles, Course: Professional Receptionist Skills Jul 12 2017
Course rating of 5 stars "I found the trainer really friendly and easy to talk to he made me feel at ease. "

 
Wayne Richardson, Course: Customer Service Excellence Jul 12 2017
Course rating of 4 stars "The instructor was fantastic!"

 
Tracy Collie, Course: Customer Service Excellence Jul 6 2017
Course rating of 3 stars "Enjoyed the course, will take a few points away and use them "

 
Debbie Louise Gold , Course: Professional Telephone Skills Jun 30 2017
Course rating of 5 stars "Just a simple Thank you!"

 
Lorna Bowman, Course: Customer Service Excellence Jun 29 2017
Course rating of 5 stars "Terry is the best man ever "

 
Jessica Vallance, Course: Customer Service Excellence Jun 29 2017
Course rating of 5 stars "Terry was amazing! He was really engaging and got everyone involved. He explained everything in detail and always answered our questions. "

 
Rebecca Park, Course: Professional Receptionist Skills Jun 28 2017
Course rating of 5 stars "The Trainer made the day fun and intresting "

 
Rebecca Wilson, Course: Customer Service Excellence Jun 27 2017
Course rating of 4 stars "I would recommend this course to anyone wishing to improve their customer service skills and also their confidence when dealing with customers."

 
Zaneta Jaworska, Course: Customer Service Excellence Jun 26 2017
Course rating of 5 stars "very friendly mentor"

 
JULIE LEWIS , Course: Professional Telephone Skills Jun 16 2017
Course rating of 4 stars "I thought Kieran is a good tutor. He kept my focus all day. He is very helpful and informative."

 
Karen Stevenson , Course: Professional Telephone Skills Jun 16 2017
Course rating of 5 stars "Had a very informative day, the tutor Kieran was patient and explained everything in a manner that could be understood - I'm sure my work will benefit from the course. Thank you."

 
Sandra Gregory , Course: Professional Receptionist Skills Jun 12 2017
Course rating of 4 stars "The trainer was excellent."

 
Callum Smith , Course: Customer Service Excellence Jun 6 2017
Course rating of 5 stars "Really Good And Learnt Alot From It"

 
Caron Lawrence, Course: Professional Receptionist Skills May 22 2017
Course rating of 4 stars "I enjoyed the course. I have been a receptionist for 5 years and thought that I would know most things but it was nice to learn new things that I can input in my role."

 
Shaun Hodgkisson, Course: Customer Service Excellence May 11 2017
Course rating of 5 stars "The tutor for the course was lovely, he was very relaxed made me feel very comfortable, answered every question I had and gave me some amazing ideas for coaching with in the call centre"

 
Martin Hood, Course: Customer Service Excellence Apr 18 2017
Course rating of 5 stars "As above, happy with the course."

 
Caroline Sparks, Course: Customer Service Excellence Apr 12 2017
Course rating of 5 stars "Enjoyed the course and came away with better knowledge of customer service"

 
Lucy Bennett , Course: Professional Telephone Skills Apr 11 2017
Course rating of 5 stars "As I was the only one on the course, Candy tailored the whole day to my needs. I particularly liked how she made relevant references to my experiences and interests. "

 
Jodie Loney , Course: Professional Receptionist Skills Apr 5 2017
Course rating of 5 stars "Thoroughly enjoyed the course. Liked the fact there were only a few others in the group. Excellent course tutor."

 
Ann Hewitt, Course: Professional Telephone Skills Mar 31 2017
Course rating of 5 stars "I thoroughly enjoyed the course and found the trainer, Vivienne to be very knowlegable and friendly. "

 
Elizabeth Darvall, Course: Professional Telephone Skills Mar 28 2017
Course rating of 5 stars "Terry the trainer was absolutely amazing, a very pleasant day out. "

 
John Grant Parsons, Course: Customer Service Excellence Mar 21 2017
Course rating of 5 stars "Please thank Claire my trainer for a very interesting and productive day. "

 
Tina Pover, Course: Professional Telephone Skills Mar 7 2017
Course rating of 5 stars "Had a very informative day, the tutor was patient and explained everything in a manner that could be understood - I'm sure my work will benefit from the course Thank you "

 
Nick Guest, Course: Customer Service Excellence Mar 7 2017
Course rating of 5 stars "Terry was informative and a great asset to your company "

 
Nick Rackham, Course: Customer Service Excellence Feb 28 2017
Course rating of 4 stars "The lecturer, Philip was excellent and a course where i came away feeling very satisfied with the material and knowledge."

 
Chloe Moreton , Course: Professional Receptionist Skills Feb 20 2017
Course rating of 5 stars "Excellent teacher!"

 
Janet Railton, Course: Customer Service Excellence Jan 19 2017
Course rating of 4 stars "The course was interesting and well presented. Very relaxed atmosphere and not intimidating. "

 
Judith Pattinson, Course: Customer Service Excellence Jan 19 2017
Course rating of 5 stars "Bill was a fantastic trainer I cant fault him. Presentation and activities were perfect."

 
Donna Walton, Course: Customer Service Excellence Jan 19 2017
Course rating of 4 stars "Trainer was a very nice man"

 
Debbie Parr, Course: Customer Service Excellence Jan 18 2017
Course rating of 5 stars "An excellent course."

 
Charly Cornell , Course: Professional Receptionist Skills Jan 13 2017
Course rating of 5 stars "Jane was lovely, i learnt a lot and learned to respect my job more. "

 
Ben Dixey, Course: Professional Telephone Skills Jan 3 2017
Course rating of 5 stars "Excellent Trainer. "

 
Jake Hargrave, Course: Professional Telephone Skills Jan 3 2017
Course rating of 5 stars "I enjoyed the day and have learnt a lot of things from Lisa which I can take on in further life."

 
Jannette Hickey , Course: Professional Receptionist Skills Dec 21 2016
Course rating of 5 stars "The course was very enjoyable and conducted in a very professional manner by the trainer Claire. "

 
Carly Shaw , Course: Customer Service Excellence Dec 12 2016
Course rating of 5 stars "Wayne was very good and helped with everything that I felt I needed to work on most. "

 
Oliver Huxford, Course: Customer Service Excellence Nov 28 2016
Course rating of 5 stars "I would just like to say that I was very impressed with John and the way he trained us on the course. He was very easy to speak to and helpful."

 
Adam McCormack, Course: Customer Service Excellence Nov 28 2016
Course rating of 5 stars "John was very good, used some great real world examples to emphasis the content of the course. "

 
Sarah Jones, Course: Customer Service Excellence Nov 7 2016
Course rating of 5 stars "Enjoyed the course it has helped me a lot in work and the tutor was easy to get along with"

 
David Saunders, Course: Professional Telephone Skills Oct 25 2016
Course rating of 5 stars "I recommend this course to anyone who isn't great with tele phone communication and John, the man who lead the course was very good at teaching everyone all the aspects of the course."

 

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