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Coaching Skills to Get Results
Coaching Skills to Get Results


The best source of Coaching Skills Training Courses

A hands-on one-day course with free pre-course online skills testing
See Our Latest Reviews on TrustPilot:

Full details of modules and topics covered in this one-day course


This is a one-day training course structured into 13 modules

This one-day workshop is designed to provide a practical understanding of how to give both support and challenging opportunities to employees, and knowing how and when to coach.
Managers and supervisors, present and aspiring, who wish to acquire skills that will enable them to improve employees' performance through coaching.

Want to see prices and options for delivery of your training?

MODULE 1:  Course Introduction and Overview
MODULE 2:  Defining Coaching
Topics covered:
  • Why and What
  • Coaching Skills
MODULE 3:  Interpersonal Communication Skills
Topics covered:
  • What are Communication Skills?
  • Where Can I Improve?
  • Non-Verbal Communication
MODULE 4:  Self Disclosure
Topics covered:
  • Johari Windows
MODULE 5:  Critical Coaching Skills
Topics covered:
  • The Five Skills
  • Interpersonal communication Skills
  • Helping Skills
  • Mentoring Skills
  • Teaching Skills
  • Challenging Skills
MODULE 6:  More on Communication
Topics covered:
  • Powerful Questions and Active Listening
  • Probing
  • Active Listening
MODULE 7:  Learning Styles and Principles
Topics covered:
  • Adult Learning Principles
MODULE 8:  Benefits and Consequences
Topics covered:
  • Benefits/Consequences Matrix
MODULE 9:  Skills Involved with Coaching
Topics covered:
  • Essential Skills
MODULE 10:  The Coaching Model
Topics covered:
  • The Four-Step Process
MODULE 11:  Feedback
Topics covered:
  • Types of Feedback
  • The Traditional Sandwich
  • The Open-Face Sandwich
  • Praise
  • Behaviour to Change
MODULE 12:  Coaching Problems
Topics covered:
  • Discussion of Scenarios
MODULE 13:  Your Personal Action Plan

Want to see prices and options for delivery of your training?

Coaching Skills to Get Results
Dec 2, 2019
Birmingham Queensway
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Dec 3, 2019
Tower Bridge
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Dec 18, 2019
Manchester Piccadilly
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Jan 21, 2020
Leeds West One
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Feb 17, 2020
London Victoria
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Don't see a date you want?



Sarah Cox
, Oct 26 2018
"excellent day role play was very valuabler and revealing Katerina was an excellent tutor, her knowledge was shared freely and in great humour"

Course rating of 4 stars
Chantal Lane
, Jan 12 2018
"Kieran was a great trainer and tailored the course content to my needs."

Course rating of 4 stars
Martin Honeysett
, Nov 10 2017
"I think Jane was a fantastic trainer, she worked with us at our pace and went into more depth with areas which suited our needs."

Course rating of 5 stars
Helen Roberts
, Jul 21 2017
"Really enjoyed the course, the training was engaging and motivating. "

Course rating of 5 stars
Sarah Booth
, Jul 21 2017
"The instructor made the session thoroughly enjoyable and would gladly attend another session led by him. "

Course rating of 5 stars
Ray Alder
, Jun 9 2017
"Terry was an excellent trainer. He shared own experiences that were relevant and made the day most suited to me. Though I had read other reviews that their course still went ahead even though they were the only attendee, I was skeptical, until I was the only one on this course and it went ahead. Thanks Terry, highly recommend this trainer."

Course rating of 4 stars
Simon Case
, Mar 24 2017
"I really enjoyed the day and I feel I got a lot from it"

Course rating of 4 stars
Joanna Ledger
, Nov 25 2016
"I was surprised to learn that I was the only one on this training, and I admire your no-cancellation rule. I was a bit nervous that it would be one on one, but as it turned out this was really beneficial for me as I could ask a lot of questions and we could delve deeper into the topic as per my requirements."

Course rating of 5 stars
Alan MacKinnon
, Oct 7 2016
"Trainer was excellent, and I would advise others to go on this course."

Course rating of 5 stars
Jordon Flynn-Richards
, Jun 14 2016
"Great Trainer "

Course rating of 4 stars
Alessandro Irranca
, Apr 8 2016
"Everything was covered in detail and every question was answered. Chris was extremely helpful and provided a great session."

Course rating of 5 stars
Morenike Akiti
, Apr 8 2016
"I would recommend Activia to other colleagues and friends. "

Course rating of 5 stars
Jemma Duggan
, Mar 9 2016
"The course was great and Graham was fantastic. He made my colleague and I feel very welcome and he taught the course with such enthusiasm! A very informative course and I would highly recommend this course to others"

Course rating of 5 stars
Stephanie Jones
, Mar 9 2016
"I found the coach and the course very useful and would highly recommend it. "

Course rating of 4 stars
Daniel Kepinski
, Jan 5 2016
"Graham is an inspirational trainer"

Course rating of 5 stars
Caroline Crawley
, Aug 26 2015
"I especially liked all of the role plays, as I feel that is the easiest way for me to learn."

Course rating of 4 stars
Nichola Fulton
, Feb 12 2015
"Very pleased with the course."

Course rating of 5 stars
Rose Brammer
, Feb 12 2015
"I really enjoyed this training and I felt that Wayne was a very good course leader as he had so many practical examples to give. I feel that I have learnt so many skills that I can use both at work and at home and I have already started practising them on friends, family and colleagues."

Course rating of 5 stars
Silvia Bertoncin
, Feb 12 2015
"Wayne was amazing, his technique was very good, he helped creating a relaxed atmosphere where everyone could interact without feeling shy. I hope I will get to do more courses with him."

Course rating of 5 stars
Kayleigh Rourke
, Dec 18 2014
"Bernadotte was fantastic. I felt she tailored the course to suit my individual needs and I got a lot out of it. Thank you. "

Course rating of 5 stars
Jenny Bottley
, Aug 1 2014
"I was the only person on the course and the trainer tailored the course to my specific needs. She was very personable and I really enjoyed the day and got a lot out of it. Thank you."

Course rating of 5 stars


General Information

All Activia coaching skills training courses have been created, reviewed and developed to ensure up to date provision and constantly improving standards of content. Our Training & Coaching training is interactive and classroom-based which maximises learning through the ability to ask questions and discuss specific issues.

Class Sizes

Maximum class size for Training & Coaching courses is 10 delegates, which ensures that attendees get adequate time for personal attention from the instructor. At some of our centres, the maximum class size is 12 delegates.

Note that we never cancel our scheduled classes -- even if there are only one or two delegates -- so once you have booked, your place is assured.

For training at your offices, we can deliver classes of up to 15 delegates, though with bigger class sizes you must understand that there is less time for questions from delegates, and this may affect the quality of their experience.

How to book
Course, dates and delegate numbers
Decide on the Training & Coaching course you want, the date(s) you can attend, and the number of delegates involved
Training location
Also decide whether you want training at your offices or at one of our centres
Speedy course booking
You can use the Speedy Quote option to contact us for a quick price, or you can book online from the schedule on this website
Call us
if at any time you want help or advice, or you want to book on the telephone, just call us on 0333 6000 111 to speak to one of our friendly training advisors

Note: With non-credit card bookings you must sign and return a Booking Form before we can confirm your training.

Also note: If you are a private individual you must pay by credit card at the time of booking.

The confirmation process
Course places allocated
Your place is allocated, along with the trainer, workbooks and exercise files if appropriate
Booking confirmation
You receive an official confirmation, with joining instructions (and directions if it's at our centre)
Training invoice
You receive a VAT invoice

Note: Please allow 1 - 2 working days for your confirmation and invoice.

What happens on the day

If you are coming to our centre, dress code is smart casual.   Refreshments in the form of tea/coffee will be provided for morning and afternoon breaks, but please note that we do not provide lunch.   The timetable is as follows:













Note: break times can vary according to the needs of the training, and course duration for smaller class sizes are usually shorter because fewer delegates have fewer questions !

For training at your offices, this itinerary can be varied by prior arrangement.

What you get

With your Training & Coaching training course from Activia, you get a free workbook, so you can review and revise afterwards to reinforce your knowledge.

Every delegate on a Training & Coaching course also gets an Activia Training Attendance Certificate.


Call us on:
0333 6000 111

   You can Email us direct (You'll usually get a response within 2-3 working hours)
   Or fill out the details below and we'll be in touch very soon:

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