Training in Coaching Skills from Activia

Coaching Skills to Get Results

A 1-Day Training Course

Course Content

Course Aims

This one-day workshop is designed to provide a practical understanding of how to give both support and challenging opportunities to employees, and knowing how and when to coach.

Who Should Attend

Managers and supervisors, present and aspiring, who wish to acquire skills that will enable them to improve employees' performance through coaching.

Course Outline
This course is a 1-day training course structured into 13 modules.
Module 1
Course Introduction and Overview
Module 2
Defining Coaching
Topics covered
  • Why and What
  • Coaching Skills
  • Module 3
    Interpersonal Communication Skills
    Topics covered
  • What are Communication Skills?
  • Where Can I Improve?
  • Non-Verbal Communication
  • Module 4
    Self Disclosure
    Topics covered
  • Johari Windows
  • Module 5
    Critical Coaching Skills
    Topics covered
  • The Five Skills
  • Interpersonal communication Skills
  • Helping Skills
  • Mentoring Skills
  • Teaching Skills
  • Challenging Skills
  • Module 6
    More on Communication
    Topics covered
  • Powerful Questions and Active Listening
  • Probing
  • Active Listening
  • Module 7
    Learning Styles and Principles
    Topics covered
  • Adult Learning Principles
  • Module 8
    Benefits and Consequences
    Topics covered
  • Benefits/Consequences Matrix
  • Module 9
    Skills Involved with Coaching
    Topics covered
  • Essential Skills
  • Module 10
    The Coaching Model
    Topics covered
  • The Four-Step Process
  • Module 11
    Topics covered
  • Types of Feedback
  • The Traditional Sandwich
  • The Open-Face Sandwich
  • Praise
  • Behaviour to Change
  • Module 12
    Coaching Problems
    Topics covered
  • Discussion of Scenarios
  • Module 13
    Your Personal Action Plan

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