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HR and Recruitment training

Managing Conflict and Resolving Disputes
Managing Conflict and Resolving Disputes


The best solution for Conflict Management Training Courses

A hands-on one-day course with free pre-course online skills testing

Full details of modules and topics covered in this one-day course


This is a one-day training course structured into 10 modules

This one-day workshop enables delegates to develop an understanding of, and a trust in, shared goals, and how to inspire openness, discipline, and creativity so that people work for mutual benefit. It also covers strategies for coping with conflict, and when and how to use them to enhance practical leadership skills.
Managers and supervisors, present and aspiring, who want to develop a positive and effective approach to dealing with workplace conflict, to avoid confrontational situations and achieve positive outcomes.

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MODULE 1:  Introduction and Course Overview
MODULE 2:  Defining Conflict
Learning outcomes:
Know how to define conflict and overcome assumptions when conflict arises. They will look at the affect conflict has within an organisation and identify positive and negative outcomes from conflict situations.
Topics covered:
  • What is Conflict?
MODULE 3:  Types of Conflict
Learning outcomes:
Identify different types of conflict and how they are manifested in thought and actions. They will identify the root cause of conflict scenarios and recognise how to categorise them, in order to overcome these situations.
Topics covered:
  • Inner Conflict
  • Group Conflict
  • Intergroup (or Structural) Conflict
MODULE 4:  Open Conflict vs Hidden Conflict
MODULE 5:  Conflict Resolution Style Questionnaire
Learning outcomes:
Use a questionnaire to classify concern for the organisation goals and people involved, and learn when best to implement the characteristics of each category.
Topics covered:
  • The Questionnaire
  • Interpretation
  • Pros and Cons
MODULE 6:  Seven Steps to Ironing Things Out
MODULE 7:  Conflict and Its Resolution
Learning outcomes:
Look at several ways of visualising a situation, then will follow a process to resolve the conflict, identifying the needs and assumptions of others, and formulate a strategy for resolution.
Topics covered:
  • Visualising Conflict
  • Conflict Resolution Process
  • A Strategy for Conflict Resolution
MODULE 8:  Facilitating Conflict
Learning outcomes:
See how facilitation skills can help intervention and encourage a positive outcome from conflict. They will recognise behaviours that can help and hinder progress and promote healthy debate.
Topics covered:
  • Facilitation Overview
  • Managing Differences Collaboratively
  • Resolving the Issue
  • Practical Application
MODULE 9:  Making Interventions
Learning outcomes:
Know when it is necessary to intervene. They will look at situations to apply caution and employ methods to contain the situation and tackle resistance.
Topics covered:
  • Defining Interventions
  • Wording Interventions
  • When one person dominates the discussion
  • Telling Versus Asking
  • Dealing with Resistance
  • Resistance Scenarios
  • Workshop Wrap-Up
MODULE 10:  Your Personal Action Plan

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Dianne Fletcher, Jul 27 2017
Course rating of 5 stars "Really enjoyed the day , very informative and Jane was brilliant !"

Frances Shank, Feb 9 2017
Course rating of 4 stars "The trainer was fantastic, listened and gave practical answers to my questions. I really enjoyed the course."

Sian Field, Aug 18 2016
Course rating of 5 stars "The trainer Clare was also very detailed and supportive, explaining all situations well."

Kelly Pickering, May 22 2015
Course rating of 4 stars "Tutor was very inspiring, great approach"

Ally Wood, Nov 21 2014
Course rating of 4 stars "Simon was an excellent facilitator - he allowed conversation to flow in the group while still being able to keep us 'on topic'. He also introduced material which was not in the course content which he thought might be useful and relevant."

Emma Monnington, Jun 6 2013
Course rating of 5 stars "I really enjoyed my training. The trainer was fantastic."

John Timms, Jun 6 2013
Course rating of 4 stars "Trainer was very good and made the learning experience very enjoyable."

John Gilmore, Jun 6 2013
Course rating of 4 stars "I really enjoyed the course and thought the trainer was very informative and friendly."



General Information

All Activia conflict management training courses have been created, reviewed and developed to ensure up to date provision and constantly improving standards of content. Our HR and Recruitment training is interactive and classroom-based which maximises learning through the ability to ask questions and discuss specific issues.

Class Sizes

Maximum class size for HR and Recruitment courses is 10 delegates, which ensures that attendees get adequate time for personal attention from the instructor. At some of our centres, the maximum class size is 12 delegates.

Note that we never cancel our scheduled classes -- even if there are only one or two delegates -- so once you have booked, your place is assured.

For training at your offices, we can deliver classes of up to 15 delegates, though with bigger class sizes you must understand that there is less time for questions from delegates, and this may affect the quality of their experience.

How to book
Course, dates and delegate numbers
Decide on the HR and Recruitment course you want, the date(s) you can attend, and the number of delegates involved
Training location
Also decide whether you want training at your offices or at one of our centres
Speedy course booking
You can use the Speedy Quote option to contact us for a quick price, or you can book online from the schedule on this website
Call us
if at any time you want help or advice, or you want to book on the telephone, just call us on 0333 6000 111 to speak to one of our friendly training advisors

Note: With non-credit card bookings you must sign and return a Booking Form before we can confirm your training.

Also note: If you are a private individual you must pay by credit card at the time of booking.

The confirmation process
Course places allocated
Your place is allocated, along with the trainer, workbooks and exercise files if appropriate
Booking confirmation
You receive an official confirmation, with joining instructions (and directions if it's at our centre)
Training invoice
You receive a VAT invoice

Note: Please allow 1 - 2 working days for your confirmation and invoice.

What happens on the day

If you are coming to our centre, dress code is smart casual.   Refreshments in the form of tea/coffee will be provided for morning and afternoon breaks, but please note that we do not provide lunch.   The timetable is as follows:













Note: break times can vary according to the needs of the training, and course duration for smaller class sizes are usually shorter because fewer delegates have fewer questions !

For training at your offices, this itenerary can be varied by prior arrangement.

What you get

With your HR and Recruitment training course from Activia, you get a free workbook, so you can review and revise afterwards to reinforce your knowledge.

Every delegate on a HR and Recruitment course also gets an Activia Training Attendance Certificate.


Call us on:
0333 6000 111

   You can Email us direct (You'll usually get a response within 2-3 working hours)
   Or fill out the details below and we'll be in touch very soon:


We can enhance your skills with training course in Conflict Resolution at any of our twelve training centres UK wide, or we can come to your offices: if you have groups of three or more staff who need training, this is a very convenient, flexible and cost effective option. Moreover, most of our conflict management courses are 1 day, which keeps "out of office" periods for attendees to a minimum.

We have been delivering managing conflict all over the UK since 1995 and have continually developed our philosophy of high quality, flexible and results-driven provision of training courses in Conflict Management to ensure constantly improving standards of quality.   So you can be confident that we have the expertise, and the experience, to give you a great return on your investment in Training Courses in Conflict Management from Activia.

Why not contact us today to see how we can help with providing your classes for Conflict Management ?

Stay in touch

Stay In Touch!


Contact Details

Activia Training

Locations Address: Head Office, Regus House,
268 Bath Road
Slough, Berkshire SL1 4DX

Phone Sales:           0333 6000 111

Service:       0333 6000 555

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