Managing Conflict and Resolving Disputes
The best solution for Conflict Management Training CoursesA hands-on one-day course with free pre-course online skills testing
Full details of modules and topics covered in this one-day course
This is a one-day training course structured into 10 modules
- What is Conflict?
- Inner Conflict
- Group Conflict
- Intergroup (or Structural) Conflict
- The Questionnaire
- Pros and Cons
- Visualising Conflict
- Conflict Resolution Process
- A Strategy for Conflict Resolution
- Facilitation Overview
- Managing Differences Collaboratively
- Resolving the Issue
- Practical Application
- Defining Interventions
- Wording Interventions
- When one person dominates the discussion
- Telling Versus Asking
- Dealing with Resistance
- Resistance Scenarios
- Workshop Wrap-Up
AVERAGE REVIEW: 4.4 out of 5 BASED ON 7 REVIEWS
"The trainer was fantastic, listened and gave practical answers to my questions. I really enjoyed the course."
Sian Field, Aug 18 2016
"The trainer Clare was also very detailed and supportive, explaining all situations well."
Kelly Pickering, May 22 2015
"Tutor was very inspiring, great approach"
Ally Wood, Nov 21 2014
"Simon was an excellent facilitator - he allowed conversation to flow in the group while still being able to keep us 'on topic'. He also introduced material which was not in the course content which he thought might be useful and relevant."
John Gilmore, Jun 6 2013
"I really enjoyed the course and thought the trainer was very informative and friendly."
Emma Monnington, Jun 6 2013
"I really enjoyed my training. The trainer was fantastic."
John Timms, Jun 6 2013
"Trainer was very good and made the learning experience very enjoyable."
All Activia conflict management training courses have been created, reviewed and developed to ensure up to date provision and constantly improving standards of content. Our HR and Recruitment training is interactive and classroom-based which maximises learning through the ability to ask questions and discuss specific issues.
Maximum class size for HR and Recruitment courses is 10 delegates, which ensures that attendees get adequate time for personal attention from the instructor. At some of our centres, the maximum class size is 12 delegates.
Note that we never cancel our scheduled classes -- even if there are only one or two delegates -- so once you have booked, your place is assured.
For training at your offices, we can deliver classes of up to 15 delegates, though with bigger class sizes you must understand that there is less time for questions from delegates, and this may affect the quality of their experience.
Note: With non-credit card bookings you must sign and return a Booking Form before we can confirm your training.
Also note: If you are a private individual you must pay by credit card at the time of booking.
Note: Please allow 1 - 2 working days for your confirmation and invoice.
If you are coming to our centre, dress code is smart casual. Refreshments and a free buffet lunch will be provided, but please note that, as a training company who relies on caterers, we are unable to reliably provide for differing dietary requirements, so if you are in any doubt then please bring your own. The timetable is as follows:
Note: break times can vary according to the needs of the training, and course duration for smaller class sizes are usually shorter because fewer delegates have fewer questions !
For training at your offices, this itenerary can be varied by prior arrangement.
With your HR and Recruitment training course from Activia, you get a free workbook, so you can review and revise afterwards to reinforce your knowledge.
Every delegate on a HR and Recruitment course also gets an Activia Training Attendance Certificate.
GET IN TOUCH
Call us on:
0333 6000 111
We can enhance your skills with training course in Conflict Resolution at any of our twelve training centres UK wide, or we can come to your offices: if you have groups of three or more staff who need training, this is a very convenient, flexible and cost effective option. Moreover, most of our conflict management courses are 1 day, which keeps "out of office" periods for attendees to a minimum.
We have been delivering managing conflict all over the UK since 1995 and have continually developed our philosophy of high quality, flexible and results-driven provision of training courses in Conflict Management to ensure constantly improving standards of quality. So you can be confident that we have the expertise, and the experience, to give you a great return on your investment in Training Courses in Conflict Management from Activia.
Why not contact us today to see how we can help with providing your classes for Conflict Management ?