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Results-Based Customer Service Training

CUSTOMER SERVICE TRAINING COURSES

Customer Service Skills Training

Training courses in Customer Service Skills delivered in 11 UK locations or at your offices UK-wide
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Your First Choice for Customer Service Training
Classroom training Classroom training

Classroom training is proven to give the best learning experience and knowledge retention. You have the benefit of a relaxed but professional learning environment, an experienced trainer and the opportunity to ask questions, so you are 100% sure you understand all the course content.

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    Course outlines and links
    More about classroom training

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COURSE OUTLINES & LINKS FOR
CUSTOMER SERVICE TRAINING
Browse the outlines and click for more details on each course

Customer Service Excellence

Customer Service Excellence

COURSE OUTLINE
[Duration: one day]

  • Introduction and Course Overview
  • What is Customer Service?
  • Who Are Your Customers?
  • Understanding Customer Needs and Expectations
  • Standards
  • Communication
  • Telephone Techniques
  • Managing Conflict in Customer Situations
  • Dealing With Challenges
  • Dealing with Difficult People
  • Seven Steps to Customer Problem Solving
  • The Recovery Process
  • Eliminating Customer Service Problems
  • Doing Your Part
  • Your Personal Action Plan

Click for FULL COURSE DETAILS
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CLASSROOM TRAINING FOR
CUSTOMER SERVICE
Do you want the best? Here's how to get it!
Classroom training for CUSTOMER SERVICE
Classroom training provides the best learning experience and knowledge retention, and is the preferred choice if you want to really get to grips with the subject.
Our class sizes are always small, allowing lots of time for questions and discussion, so you come away with a full grasp of the content, ready to use it right away.
Options for Classroom Training
Scheduled Public Classes

Best for: 1 - 4 delegates

With 11 centres across the UK, we always have a full schedule of great courses at super prices.
And we don't cancel classes – even if you are the only delegate booked on the course!

Price Guide
  • Prices for public classes start at £199
  • Early Bird discounts can reduce the price to £139
  • For multiple delegates, prices can be as low as £119

If you don't see a course at the location, or on the date, you want, it is often possible to take advantage of our unique "Schedule Your Own" feature which is available from £199.

Book Online
It couldn't be easier with our full listings of classes and dates: just click here and reserve your place in two minutes.

Training at Your Offices

Best for: 3 or more delegates

A great option that's cost effective and easy to organise: just set up the training room and we come to you to deliver the content you want on the day you choose.

Price Guide
Prices for training at your offices starts at £479

Private Training at Our Centres

Best for: 3 or more delegates

If you want training away from your offices (and possible distractions), we can arrange a day at one of our centres with only your staff in attendance.

Price Guide
Prices for private Customer Service training at our centres varies, but generally starts at £529

Call us on 0333 6000 111 or request a callback so we can discuss your needs.

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DELEGATE FEEDBACK
FOR OUR CUSTOMER SERVICE COURSES
AVERAGE REVIEW: 4.4 out of 5  BASED ON 126 REVIEWS
Sarah Jones, Course: Customer Service Excellence Nov 7 2016
Course rating of 4 stars "Enjoyed the course it has helped me a lot in work and the tutor was easy to get along with"

 
Maria Macree, Course: Customer Service Excellence Oct 12 2016
Course rating of 5 stars "Fantastic trainer, an absolute credit to Activia and would love to have more training done by Terry. "

 
Tom Cooper, Course: Customer Service Excellence Sep 26 2016
Course rating of 5 stars "Trainer Anthony was professional and very informative."

 
Vishal Rai , Course: Customer Care bespoke course Sep 15 2016
Course rating of 4 stars "thank you"

 
Julien Kimbidima, Course: Customer Service Excellence Sep 12 2016
Course rating of 5 stars "Yes. Anthony is a great teacher."

 
Denize McCabe, Course: Customer Service Excellence Sep 5 2016
Course rating of 5 stars "Phillip was very helpful and very thorough and I was very impressed"

 
Stefan Fabian, Course: Customer Service Excellence Aug 31 2016
Course rating of 5 stars "Just great: see you on the next course"

 
Kate Potter , Course: Customer Service Excellence Jul 25 2016
Course rating of 5 stars "Friendly trainer "

 
David Fisher, Course: Customer Service Excellence Jun 15 2016
Course rating of 5 stars "I believed the day was an excellent starting point and in depth of what it means to work in customer service and how I can improve my game and procedures within the company I work for in order to give the best customer service and experience possible!"

 
GIOVANNI CAMPOS , Course: Customer Service Excellence Apr 25 2016
Course rating of 4 stars "The trainer was very clear and conveyed the modules in a very professional way, relevant to my work environment"

 
Jessica Hyde, Course: Customer Service Excellence Apr 13 2016
Course rating of 5 stars "Vivienne was a very good teacher. Was helpful and clearly has a lot of experience which made learning and understand much clearer."

 
Vicky Lee-Lozone, Course: Customer Care bespoke course Mar 31 2016
Course rating of 4 stars "David the training was a very pleasant man and dealt the staff well."

 
Mark Harrison, Course: Customer Service Excellence Mar 30 2016
Course rating of 4 stars "The course was presented and delivered very comprehensively. I certainly got more out of the day than I thought I would and look forward to booking in to further courses."

 
Jule Karvelyte , Course: Customer Service Excellence Mar 16 2016
Course rating of 5 stars "Thank you!"

 
Charlotte Miller , Course: Customer Service Excellence Mar 9 2016
Course rating of 4 stars "Roy was very good and made the course enjoyable! I went to the course with the hope of adding to what I already know and to check that what I had been doing was correct. I feel that I am now able to adapt the way I am working to ensure I get the most relevant information from my customers and gain a positive relationship with them. "

 
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GENERAL INFORMATION
ABOUT CUSTOMER SERVICE TRAINING
What we do, and how we work, to make sure you get the most from the courses you attend
Blended learning FREE E-learning Revision

With our latest Customer Service courses, you get free e-learning revision for 12 months after your class so you can reinforce the knowledge you have gained.
Use the right hand menu on this page to click on the course you want for more information.
Access is simple: go to www.activia.co.uk/login/ and log in using your email address. This will give you free access to our e-learning revision modules.
Note: These have been developed and written exclusively by Activia to maximise effectiveness, by matching the e-learning exactly to what you cover in class. We hope you have fun, on the day of the course and with honing your knowledge afterwards!

In today's rapidly changing business world, the key to a successful organisation is not only about providing a quality product or service, but also about delivering great customer care. Simply being good is not enough anymore - you need to be better than that if you want to stand out from the crowd and surpass your competition.

Whatever product or service they are looking for, customers have a wide range of options and different brands to choose from, most of which are equally great. With such a tough competition, the only way to distinguish yourself from other businesses is to go out of your way to help your customers and provide an excellent customer service. Customer service training can help you learn how to do that, helping you retain your existing customers and outshine your competition in no time.

Why is Customer Service training necessary?

Many business owners know that customer service is important, but most don't realise just how significant a role it plays in success. Here are just a few reasons why investment in this area will help drive your business forward.

Customer Retention

According to Harvard Business Review, the retention of just 5% of customers can lead to increased profits of 25-95%. Considering 82% of all customers cite service as a reason for jumping ship, it's clear that the important of staff being properly trained should not be underestimated.

More Sales Per Customer

Great customer service will not only help you retain customers, but will also encourage more business from each. This explains why some businesses are able to double their profits simply by retaining customers that would otherwise leave due to poor service.

New Customers

Word of mouth and reputation serve as fantastic tools in customer acquisition strategies. People don't just want a great product, but also want to be sure they'll receive superior treatment, attention, and service. Existing customers can entrench your reputation in your industry - all it takes is making a small investment in improving your customer service delivery.

What You Will Learn From Customer Service Training

Whether your staff members come into contact with customers face-to-face, on the phone, or through email and chat support programmes, customer service training will make a tangible difference:

  • Learn to Understand Customers
  • The Importance of Meeting (and Exceeding) Expectations
  • How to Remove Barriers to Communcation
  • A to Z of Telephone Handling, from Greetings to Taking Messages and Phrases to Avoid
  • When to Say No!
  • Problem Solving and Tackling 'Tough' Customer
At Activia, we have packaged our classes into affordable one-day training courses, giving you all the tools and information you need in an affordable format that's not too time-intensive.

How Activia Can Help

Activia has been training businesses since 1995, which has given us the experience to craft comprehensive courses that provide a platform on which to build customer service excellence in your organisation.

Our courses come with recognised national quality accreditations. Training is approved by the Institute of Leadership and Management, the UK's premier management organisation. Your staff will receive recognised awards upon completion of training.

At Activia, we focus on return on investment. Our prices are amongst the most competitive in the market - we try to pass savings to our clients as often as possible, with special offers, Early Bird discounts, and Late Bookings.

Despite our affordable prices, we never make adjustments on quality of training. Each and every delegate receives:

  • Proper attention through teaching in small class sizes
  • Friendly course organisers
  • Flexible training
  • Online tools for learning away from clas
In this way, we will give your staff the training they need to deliver quality customer service.



GET IN TOUCH

Call us on:
0333 6000 111

   You can Email us direct (You'll usually get a response within 2-3 working hours)
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CUSTOMER SERVICE SKILLS TRAINING

We can enhance your skills with courses in Customer Service skills at any of our twelve training centres UK wide, or we can come to your offices: if you have groups of three or more staff who need training, this is a very convenient, flexible and cost effective option. Moreover, most of our customer service courses are 1 day, which keeps "out of office" periods for attendees to a minimum.

We have been delivering customer service skills training all over the UK since 1995 and have continually developed our philosophy of high quality, flexible and results-driven provision of training courses in Customer Service to ensure constantly improving standards of quality.   So you can be confident that we have the expertise, and the experience, to give you a great return on your investment in Training Courses in Customer Service from Activia.

Why not contact us today to see how we can help with providing your Customer Service classes ?


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Contact Details

Activia Training

Locations Address: Head Office, Regus House,
268 Bath Road
Slough, Berkshire SL1 4DX

Phone Sales:           0333 6000 111

Service:       0333 6000 555

Accounts:   0333 6000 777



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