CUSTOMER SERVICE TRAINING COURSES
Your place for customer service classesTraining courses in Customer Service Skills, delivered UK-wide in 11 Activia training centres or at your offices
What is Customer Service?
Customer Service is the help, assistance and guidance that a company gives to those people that are using, or considering using, their products or services. This definition of customer service is relevant to everyone who works in an organisation, whether serving external customers or fellow staff members. You don't have to wear a Customer Service badge to understand the importance of customer service. If you are helping others, you are doing it!
Stop Press: New Course Launch
We are very pleased to announce the launch of our new upgraded Customer Service Excellence course!
It has been redesigned to give even more benefit to delegates with a comprehensive set of tools and proven techniques to make exceptional performance at the core of a more effective and rewarding experience for everyone involved.
Just click here for full details of the course and how you can book.
Classroom training is proven to give the best learning experience and knowledge retention. You have the benefit of a relaxed but professional learning environment, an experienced trainer and the opportunity to ask questions, so you are 100% sure you understand all the course content.
And with our long history of training since 1995, along with our experienced trainers, you are sure to get the service and skills enhancement you need.
- Introduction and Course Overview
- The Importance of Customer Service
- Understanding Customer Expectations
- Solving Customer Problems
- Turning Customers Around
- Communication Skills for Great Customer Service
- Personal Skills for Great Customer Service
- The Structure of Customer Service Excellence
- Keeping Your Customers
- Your Personal Action Plan
Giving You That Competitive Edge
In today's rapidly changing business world, the key to a successful organisation is not only about providing a quality product or service, but also about delivering great customer service. Simply being good is not enough any more -- customer expectations are becoming more demanding every year, so you need to continually up your game if you want to stand out from the crowd and surpass your competition.
Whatever product or service they are looking for, customers have a wide range of options and different brands to choose from, most of which say they're just as good as you!. With such a tough competition, the only way to distinguish yourself from other businesses is to go out of your way to help your customers and provide an excellent customer service. It's time to upskill - and reap the benefits.