Subscribe for access to this FREE e-learning mini-course!


Your First Name:


Your Surname:


Your Email Address:



Subscribe
Close


Hamburger menu
Menu
bookings:   0333 6000 111
service:       0333 6000 555
    or           
Results-Based Customer Service Training
Results-Based Customer Service Training
 

CUSTOMER SERVICE TRAINING COURSES

Your place for customer service classes

Training courses in Customer Service Skills, delivered UK-wide in 11 Activia training centres or at your offices
See Our Latest Reviews on TrustPilot:

What is Customer Service?

Customer Service is the help, assistance and guidance that a company gives to those people that are using, or considering using, their products or services. This definition of customer service is relevant to everyone who works in an organisation, whether serving external customers or fellow staff members. You don't have to wear a Customer Service badge to understand the importance of customer service. If you are helping others, you are doing it!

Stop Press: New Course Launch

We are very pleased to announce the launch of our new upgraded Customer Service Excellence course!

It has been redesigned to give even more benefit to delegates with a comprehensive set of tools and proven techniques to make exceptional performance at the core of a more effective and rewarding experience for everyone involved.

Just click here for full details of the course and how you can book.

Classroom training

Classroom training

Classroom training is proven to give the best learning experience and knowledge retention. You have the benefit of a relaxed but professional learning environment, an experienced trainer and the opportunity to ask questions, so you are 100% sure you understand all the course content.

And with our long history of training since 1995, along with our experienced trainers, you are sure to get the service and skills enhancement you need.

Want to see prices and options for delivery of your training?

Move to next Customer Service section

COURSE OUTLINES & LINKS

Browse the outlines and click for more details on each course

Customer Service Excellence

Logo for Customer Service Courses : Customer Service Excellence
COURSE OUTLINE     [Duration: one day]

  • Introduction and Course Overview
  • The Importance of Customer Service
  • Understanding Customer Expectations
  • Solving Customer Problems
  • Turning Customers Around
  • Communication Skills for Great Customer Service
  • Personal Skills for Great Customer Service
  • The Structure of Customer Service Excellence
  • Keeping Your Customers
  • Your Personal Action Plan

Click for FULL COURSE DETAILS

Want to see prices and options for delivery of your training?

Move to next Customer Service section

DELEGATE FEEDBACK

AVERAGE REVIEW: 4.4 out of 5  BASED ON 278 REVIEWS
lauren rhodes
, Course:
Customer Service Excellence
Jan 22 2020

"Julie was fantastic she definitely knew what she was talking about, and never failed to help if i was stuck on something. "
  Course rating of 5 stars
Noel James
, Course:
Customer Service Excellence
Jan 10 2020

"Excellent trainer and very accommodating to our time limit and training needs! Very happy!"
  Course rating of 5 stars
Anthony Myatt
, Course:
Customer Service Excellence
Jan 10 2020

"Very enthusiastic, very good at ensuring everyone is involved, fun and engaging."
  Course rating of 5 stars
Hannah Lee
, Course:
Customer Service Excellence
Dec 18 2019

"The trainer was great, she had lots of knowledge and portrayed it really well."
  Course rating of 5 stars
Ilona Kowalska
, Course:
Customer Service Excellence
Dec 13 2019

"Informative, definitely learnt to be more confident an assertive when dealing with difficult customers "
  Course rating of 4 stars
Lily Treml
, Course:
Customer Service Excellence
Dec 13 2019

"was a good productive day, I learnt a lot from it and will take it on board."
  Course rating of 4 stars
Magda Sykes
, Course:
Customer Service Excellence
Dec 13 2019

"interesting course."
  Course rating of 4 stars
Daniella Stevens
, Course:
Customer Service Excellence
Dec 13 2019

"A really interesting day"
  Course rating of 4 stars
Sammy Edwards
, Course:
Customer Service Excellence
Dec 13 2019

"Very well presented, relaxed and friendly training. All questions answered fully."
  Course rating of 5 stars
Lucy Evans
, Course:
Customer Service Excellence
Dec 13 2019

"Very thorough and educational "
  Course rating of 5 stars

Want to see prices and options for delivery of your training?

Move to next Customer Service section

GENERAL INFORMATION

What we do, and how we work, to make sure you get the most from the courses you attend

Giving You That Competitive Edge

In today's rapidly changing business world, the key to a successful organisation is not only about providing a quality product or service, but also about delivering great customer service. Simply being good is not enough any more -- customer expectations are becoming more demanding every year, so you need to continually up your game if you want to stand out from the crowd and surpass your competition.

Whatever product or service they are looking for, customers have a wide range of options and different brands to choose from, most of which say they're just as good as you!. With such a tough competition, the only way to distinguish yourself from other businesses is to go out of your way to help your customers and provide an excellent customer service. It's time to upskill - and reap the benefits.



GET IN TOUCH

Call us on:
0333 6000 111

   You can email us direct (You'll usually get a response within 2-3 working hours)
   Or fill out the details below and we'll be in touch very soon:
SEND MESSAGE

Stay in touch
          TrustPilot
CPD
ILM
ISO9001


Back to top
Site Cookies
We have placed cookies on your device to help make this website better.

You can change your cookie settings in your browser. Otherwise, we’ll assume you’re OK to continue.

I'm fine with this