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Results-Based Customer Service Training
Results-Based Customer Service Training
 

CUSTOMER SERVICE TRAINING COURSES

Your place for Customer Service classes

Training courses in Customer Service Skills, delivered UK-wide in 11 Activia training centres or at your offices
See Our Latest Reviews on TrustPilot:
Stop Press: New Course Launch

We are very pleased to announce the launch of our new upgraded Customer Service Excellence course!

It has been redesigned to give even more benefit to delegates with a comprehensive set of tools and proven techniques to make exceptional performance at the core of a more effective and rewarding experience for everyone involved.

Just click here for full details of the course and how you can book.

Classroom training Classroom training

Classroom training is proven to give the best learning experience and knowledge retention. You have the benefit of a relaxed but professional learning environment, an experienced trainer and the opportunity to ask questions, so you are 100% sure you understand all the course content.

And with our long history of training since 1995, along with our experienced trainers, you are sure to get the service and skills enhancement you need.

Want to see prices and options for delivery of your training?

PRICES AND DATES FOR YOUR TRAINING

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COURSE OUTLINES & LINKS
Browse the outlines and click for more details on each course

Customer Service Excellence

Customer Service Excellence

COURSE OUTLINE
[Duration: one day]

  • Introduction and Course Overview
  • The Importance of Customer Service
  • Understanding Customer Expectations
  • Solving Customer Problems
  • Turning Customers Around
  • Communication Skills for Great Customer Service
  • Personal Skills for Great Customer Service
  • The Structure of Customer Service Excellence
  • Keeping Your Customers
  • Your Personal Action Plan

Click for FULL COURSE DETAILS

Want to see prices and options for delivery of your training?

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NEXT CLASS DATES
Customer Service Excellence
Jun 19, 2019
London Victoria
£199
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Jun 21, 2019
Bristol Easton BS5
£199
Book Now
Jul 3, 2019
Leeds West One
£199
Book Now
Jul 10, 2019
Birmingham Queensway
£199
Book Now
Jul 24, 2019
Manchester Piccadilly
£199
Book Now
Aug 21, 2019
Tower Bridge
£179
Book Now

Don't see a date you want?

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DELEGATE FEEDBACK
FOR OUR CUSTOMER SERVICE COURSES

AVERAGE REVIEW: 4.5 out of 5  BASED ON 203 REVIEWS
John Sinclair
, Course:
Customer Service Excellence
Feb 15 2019

"Our Lecturer Patrick was excellent, thorough, enthusiastic and full of energy. I look forward to being in another of his classes in the future. "
  Course rating of 4 stars
Esther Dahan
, Course:
Customer Service Excellence
Feb 15 2019

"Paddy was a-m-a-zing!"
  Course rating of 5 stars
JULIA CORR
, Course:
Customer Service Excellence
Feb 15 2019

"Excellent course - fun and informative. Paddy was a great and enthusiastic trainer"
  Course rating of 5 stars
Tina Woffington
, Course:
Customer Service Excellence
Feb 6 2019

"friendly approachable trainer., very engaging."
  Course rating of 5 stars
Max Wilson
, Course:
Customer Service Excellence
Jan 9 2019

"Taking this course was extremely worthwhile for our team. We all felt the Dave was a superb trainer, kept everyone engaged with the content and delivered it excellently. As well as sharing his expertise in addressing our weak points. "
  Course rating of 5 stars
Susannah Quinn
, Course:
Customer Service Excellence
Dec 6 2018

"Thanks very much to Alan for training us."
  Course rating of 5 stars
Angela Brooks
, Course:
Customer Service Excellence
Nov 28 2018

"Latvia was a lovely trainer and so helpful and professional. Very motivating and talented lady!"
  Course rating of 5 stars
Justin Cooper
, Course:
Customer Service Excellence
Nov 8 2018

"The lady covering the course was great. Used specific examples to my company and made the course enjoyable throughout the day."
  Course rating of 4 stars
Chris Baker
, Course:
Customer Service Excellence
Oct 16 2018

"Paddy was a great tutor who was very informative and had loads of experience!"
  Course rating of 5 stars
Sarah Radbourne
, Course:
Customer Service Excellence
Sep 21 2018

"Very enjoyable course, excellent tutor"
  Course rating of 2 stars

Want to see prices and options for delivery of your training?

Move to next Customer Service section

GENERAL INFORMATION

What we do, and how we work, to make sure you get the most from the courses you attend
Giving You That Competitive Edge

In today's rapidly changing business world, the key to a successful organisation is not only about providing a quality product or service, but also about delivering great customer service. Simply being good is not enough any more -- customer expectations are becoming more demanding every year, so you need to continually up your game if you want to stand out from the crowd and surpass your competition.

Whatever product or service they are looking for, customers have a wide range of options and different brands to choose from, most of which say they're just as good as you!. With such a tough competition, the only way to distinguish yourself from other businesses is to go out of your way to help your customers and provide an excellent customer service. It's time to upskill - and reap the benefits.



GET IN TOUCH

Call us on:
0333 6000 111

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