CUSTOMER SERVICE TRAINING COURSES
Customer Service Skills TrainingTraining courses in Customer Service Skills, delivered UK-wide in 11 Activia training centres or at your offices
It's no exaggreation to say that, in today's customer-focused world, great customer service is essential to stay competitive.
There are key skills that lie at the core: from understanding cutomers and their needs, through communication to resolving (and avoiding) problems. Our courses teach them in a structured and time-proven way.
Whether you want a public class or a group session at your offices, we can provide what you want at a price that will guarantee a great return on your investment.
Classroom training is proven to give the best learning experience and knowledge retention. You have the benefit of a relaxed but professional learning environment, an experienced trainer and the opportunity to ask questions, so you are 100% sure you understand all the course content.
And with our long history of training since 1995, along with our experienced trainers, you are sure to get the service and skills enhancement you need.
CUSTOMER SERVICE TRAINING
Customer Service ExcellenceCOURSE OUTLINE
[Duration: one day]
- Introduction and Course Overview
- What is Customer Service?
- Who Are Your Customers?
- Understanding Customer Needs and Expectations
- Telephone Techniques
- Managing Conflict in Customer Situations
- Dealing With Challenges
- Dealing with Difficult People
- Seven Steps to Customer Problem Solving
- The Recovery Process
- Eliminating Customer Service Problems
- Doing Your Part
- Your Personal Action Plan
FOR OUR CUSTOMER SERVICE COURSES
"Paddy was a great tutor who was very informative and had loads of experience!" Sarah Radbourne, Course: Customer Service Excellence Sep 21 2018
"Very enjoyable course, excellent tutor" Christine Leaddley, Course: Customer Service Excellence Sep 20 2018
"Good interaction with everyone, things explained well and good day all round. Lady was very pleasant." Joanna , Course: Customer Service Excellence Sep 11 2018
"The trainer Sukhi was lovely. It was an enjoyable course and Sukhi was very approachable and friendly." John Hill, Course: Customer Service Excellence Aug 30 2018
"Enjoyable course - excellent trainer - thanks" Anita Zinto, Course: Customer Service Excellence Aug 21 2018
"Really enjoyed the course. Gained skills that I will take away. " michael johnson, Course: Customer Service Excellence Aug 13 2018
"fantastic training" Harrison Lakin, Course: Customer Service Excellence Aug 13 2018
"All good !" janice cooper , Course: Customer Service Excellence Jul 31 2018
"very good day" Stephen Watson , Course: Customer Service Excellence Jul 31 2018
"The training lady was excellent, and I have to say the best I have had the pleasure of being in front of. Great sense of humour throughout the day and kept myself and the rest of the group interested and participating which I have to say is a rarity on most of the courses I have taken part in during my career. "
ABOUT CUSTOMER SERVICE TRAINING
In today's rapidly changing business world, the key to a successful organisation is not only about providing a quality product or service, but also about delivering great customer care. Simply being good is not enough any more -- you need to be better than that if you want to stand out from the crowd and surpass your competition.
Whatever product or service they are looking for, customers have a wide range of options and different brands to choose from, most of which are equally great. With such a tough competition, the only way to distinguish yourself from other businesses is to go out of your way to help your customers and provide an excellent customer service. Customer service training can help you learn how to do that, helping you retain your existing customers and outshine your competition in no time.
CUSTOMER SERVICE SKILLS TRAINING
We can enhance your skills with courses in Customer Service skills at any of our twelve training centres UK wide, or we can come to your offices: if you have groups of three or more staff who need training, this is a very convenient, flexible and cost effective option. Moreover, most of our customer service courses are 1 day, which keeps "out of office" periods for attendees to a minimum.
We have been delivering customer service skills training all over the UK since 1995 and have continually developed our philosophy of high quality, flexible and results-driven provision of training courses in Customer Service to ensure constantly improving standards of quality. So you can be confident that we have the expertise, and the experience, to give you a great return on your investment in Training Courses in Customer Service from Activia.
Why not contact us today to see how we can help with providing your Customer Service classes ?