CUSTOMER SERVICE TRAINING COURSES
Your place for Customer Service classesTraining courses in Customer Service Skills, delivered UK-wide in 11 Activia training centres or at your offices
It's no exaggreation to say that, in today's customer-focused world, great customer service is essential to stay competitive.
There are key skills that lie at the core: from understanding cutomers and their needs, through communication to resolving (and avoiding) problems. Our courses teach them in a structured and time-proven way.
Whether you want a public class or a group session at your offices, we can provide what you want at a price that will guarantee a great return on your investment.
Classroom training is proven to give the best learning experience and knowledge retention. You have the benefit of a relaxed but professional learning environment, an experienced trainer and the opportunity to ask questions, so you are 100% sure you understand all the course content.
And with our long history of training since 1995, along with our experienced trainers, you are sure to get the service and skills enhancement you need.
Customer Service ExcellenceCOURSE OUTLINE
[Duration: one day]
- Introduction and Course Overview
- What is Customer Service?
- Who Are Your Customers?
- Understanding Customer Needs and Expectations
- Telephone Techniques
- Managing Conflict in Customer Situations
- Dealing With Challenges
- Dealing with Difficult People
- Seven Steps to Customer Problem Solving
- The Recovery Process
- Eliminating Customer Service Problems
- Doing Your Part
- Your Personal Action Plan
FOR OUR CUSTOMER SERVICE COURSES
In today's rapidly changing business world, the key to a successful organisation is not only about providing a quality product or service, but also about delivering great customer care. Simply being good is not enough any more -- you need to be better than that if you want to stand out from the crowd and surpass your competition.
Whatever product or service they are looking for, customers have a wide range of options and different brands to choose from, most of which are equally great. With such a tough competition, the only way to distinguish yourself from other businesses is to go out of your way to help your customers and provide an excellent customer service. Customer service training can help you learn how to do that, helping you retain your existing customers and outshine your competition in no time.