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What you get with Activia:
  • Training businesses & people since 1995
  • Quality assured with ISO9001, ILM
    and CPD accreditation
  • Fiercely competitive pricing
  • Small class sizes
  • Friendly, attentive staff for flexible,
    helpful service
  • Classes are never cancelled

Click for more information on
Job / Career Skills training

Results-Based Customer Service Training
Results-Based Customer Service Training


Customer Service Skills Training

Training courses in Customer Service Skills delivered in 11 UK locations or at your offices UK-wide
See Our Latest Reviews on TrustPilot:
Define Your Brand with Great Customer Service

It's no exaggreation to say that, in today's customer-focused world, great customer service is essential to stay competitive.

There are key skills that lie at the core: from understanding cutomers and their needs, through communication to resolving (and avoiding) problems. Our courses teach them in a structured and time-proven way.

Whether you want a public class or a group session at your offices, we can provide what you want at a price that will guarantee a great return on your investment.

Classroom training Classroom training

Classroom training is proven to give the best learning experience and knowledge retention. You have the benefit of a relaxed but professional learning environment, an experienced trainer and the opportunity to ask questions, so you are 100% sure you understand all the course content.

And with our long history of training since 1995, along with our experienced trainers, you are sure to get the service and skills enhancement you need.

Want to see prices and options for delivery of your training?

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Browse the outlines and click for more details on each course

Customer Service Excellence

Customer Service Excellence

[Duration: one day]

  • Introduction and Course Overview
  • What is Customer Service?
  • Who Are Your Customers?
  • Understanding Customer Needs and Expectations
  • Standards
  • Communication
  • Telephone Techniques
  • Managing Conflict in Customer Situations
  • Dealing With Challenges
  • Dealing with Difficult People
  • Seven Steps to Customer Problem Solving
  • The Recovery Process
  • Eliminating Customer Service Problems
  • Doing Your Part
  • Your Personal Action Plan


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Aimee Hall, Course: Jul 18 2018
Course rating of 4 stars "Stuart was a fabulous trainer."

Miss Charlotte Beetham , Course: Jul 5 2018
Course rating of 4 stars "I do want to comment and compliment how professional and helpful our trainer viviene came across. "

Kimberley Anne Kerr , Course: Jul 5 2018
Course rating of 5 stars "Our trainer was friendly, approachable and reliable. She created a positive atmosphere throughout the training. She was very knowledgeable and it was good to hear about some of her personal experiences within the customer service field. "

SUSAN JANE SUMNER , Course: Jul 4 2018
Course rating of 5 stars "The lady who delivered our training was excellent!"

Linsey Holderness , Course: Jul 4 2018
Course rating of 5 stars "Just to say Thank you, very Interesting, Helpful and taken away plenty."

helen heaton , Course: Jul 4 2018
Course rating of 5 stars "Bernie was a wonderful trainer, and had a very good rapport with us all. "

Jessica Tocque, Course: Jun 19 2018
Course rating of 4 stars "Dave was great! He managed to capture my attention for the whole day and simplified things when I didn't understand. "

Neil Renney, Course: Jun 12 2018
Course rating of 5 stars "The course was excellent"

Erica Hutchinson, Course: May 23 2018
Course rating of 4 stars "Sandy are trainer was brilliant such a lovely guy very bouncy and fun which helped with making the course interesting. "

Gary Smith, Course: May 3 2018
Course rating of 4 stars "I enjoyed the course and the trainer Kieran was excellent. I feel the course will help me in my role at the Royal Society."

Dorothy Hulatt, Course: Apr 18 2018
Course rating of 4 stars "Very enjoyable course led by an informative trainer."

Kirsty Gilligan , Course: Apr 18 2018
Course rating of 5 stars "Graham our trainer was fantastic. He made it fun at the same time as very informative. "

Julie Tyson, Course: Apr 16 2018
Course rating of 4 stars "The trainer was great and made the day fun."

Harriet Thompson , Course: Apr 5 2018
Course rating of 4 stars "The gentleman that ran the course was brilliant: thanks"

Jake Stone, Course: Apr 4 2018
Course rating of 5 stars "It's has made me to approach task with an "I can" positive outlook to life in general. "


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Move to next Customer Service section


What we do, and how we work, to make sure you get the most from the courses you attend
Giving That Competitive Edge

In today's rapidly changing business world, the key to a successful organisation is not only about providing a quality product or service, but also about delivering great customer care. Simply being good is not enough any more -- you need to be better than that if you want to stand out from the crowd and surpass your competition.

Whatever product or service they are looking for, customers have a wide range of options and different brands to choose from, most of which are equally great. With such a tough competition, the only way to distinguish yourself from other businesses is to go out of your way to help your customers and provide an excellent customer service. Customer service training can help you learn how to do that, helping you retain your existing customers and outshine your competition in no time.


Call us on:
0333 6000 111

   You can Email us direct (You'll usually get a response within 2-3 working hours)
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We can enhance your skills with courses in Customer Service skills at any of our twelve training centres UK wide, or we can come to your offices: if you have groups of three or more staff who need training, this is a very convenient, flexible and cost effective option. Moreover, most of our customer service courses are 1 day, which keeps "out of office" periods for attendees to a minimum.

We have been delivering customer service skills training all over the UK since 1995 and have continually developed our philosophy of high quality, flexible and results-driven provision of training courses in Customer Service to ensure constantly improving standards of quality.   So you can be confident that we have the expertise, and the experience, to give you a great return on your investment in Training Courses in Customer Service from Activia.

Why not contact us today to see how we can help with providing your Customer Service classes ?

Stay in touch

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Contact Details

Activia Training

Locations Address: Head Office, Regus House,
268 Bath Road
Slough, Berkshire SL1 4DX

Phone Sales:           0333 6000 111

Service:       0333 6000 555

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