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Results-Based Customer Service Training
Results-Based Customer Service Training
 

CUSTOMER SERVICE TRAINING COURSES

Your place for customer service classes

Training courses in Customer Service Skills, delivered UK-wide in 11 Activia training centres or at your offices
See Our Latest Reviews on TrustPilot:

What is Customer Service?

Customer Service is the help, assistance and guidance that a company gives to those people that are using, or considering using, their products or services. This definition of customer service is relevant to everyone who works in an organisation, whether serving external customers or fellow staff members. You don't have to wear a Customer Service badge to understand the importance of customer service. If you are helping others, you are doing it!

Stop Press: New Course Launch

We are very pleased to announce the launch of our new upgraded Customer Service Excellence course!

It has been redesigned to give even more benefit to delegates with a comprehensive set of tools and proven techniques to make exceptional performance at the core of a more effective and rewarding experience for everyone involved.

Just click here for full details of the course and how you can book.

Classroom training

Classroom training

Classroom training is proven to give the best learning experience and knowledge retention. You have the benefit of a relaxed but professional learning environment, an experienced trainer and the opportunity to ask questions, so you are 100% sure you understand all the course content.

And with our long history of training since 1995, along with our experienced trainers, you are sure to get the service and skills enhancement you need.

Want to see prices and options for delivery of your training?

PRICES AND DATES FOR YOUR
CUSTOMER SERVICE TRAINING

Move to next Customer Service section

COURSE OUTLINES & LINKS

Browse the outlines and click for more details on each course

Customer Service Excellence

Logo for Customer Service Courses : Customer Service Excellence
COURSE OUTLINE     [Duration: one day]

  • Introduction and Course Overview
  • The Importance of Customer Service
  • Understanding Customer Expectations
  • Solving Customer Problems
  • Turning Customers Around
  • Communication Skills for Great Customer Service
  • Personal Skills for Great Customer Service
  • The Structure of Customer Service Excellence
  • Keeping Your Customers
  • Your Personal Action Plan

Click for FULL COURSE DETAILS

Want to see prices and options for delivery of your training?

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NEXT CLASS DATES

Customer Service Excellence
Sep 6, 2019
Manchester Piccadilly
£196
Book Now
Sep 11, 2019
London Victoria
£196
Book Now
Sep 13, 2019
Bristol Easton BS5
£196
Book Now
Sep 25, 2019
Leeds West One
£196
Book Now
Oct 2, 2019
Birmingham Queensway
£196
Book Now
Oct 4, 2019
Tower Bridge
£196
Book Now

Want a later date?

Move to next Customer Service section

DELEGATE FEEDBACK
FOR OUR CUSTOMER SERVICE COURSES

AVERAGE REVIEW: 4.7 out of 5  BASED ON 208 REVIEWS
Tracey Nunn
, Course:
Customer Service Excellence
Jul 12 2019

"the training was good and useful"
  Course rating of 2 stars
Barbara Harris
, Course:
Customer Service Excellence
Jul 12 2019

"Some good tips and ideas"
  Course rating of 3 stars
Tracey Rolt
, Course:
Customer Service Excellence
Jul 12 2019

"The instructor was very informative. He new the subject well"
  Course rating of 3 stars
Martyna Onysk
, Course:
Customer Service Excellence
Jun 19 2019

"I think the course was well-structured and overall a very valuable experience."
  Course rating of 3 stars
John Ross
, Course:
Customer Service Excellence
Apr 12 2019

"Very good trainer who had a great knowledge of subject and was able to involve class at every opportunity."
  Course rating of 5 stars
JULIA CORR
, Course:
Customer Service Excellence
Feb 15 2019

"Excellent course - fun and informative. Paddy was a great and enthusiastic trainer"
  Course rating of 5 stars
John Sinclair
, Course:
Customer Service Excellence
Feb 15 2019

"Our Lecturer Patrick was excellent, thorough, enthusiastic and full of energy. I look forward to being in another of his classes in the future. "
  Course rating of 4 stars
Esther Dahan
, Course:
Customer Service Excellence
Feb 15 2019

"Paddy was a-m-a-zing!"
  Course rating of 5 stars
Tina Woffington
, Course:
Customer Service Excellence
Feb 6 2019

"friendly approachable trainer., very engaging."
  Course rating of 5 stars
Max Wilson
, Course:
Customer Service Excellence
Jan 9 2019

"Taking this course was extremely worthwhile for our team. We all felt the Dave was a superb trainer, kept everyone engaged with the content and delivered it excellently. As well as sharing his expertise in addressing our weak points. "
  Course rating of 5 stars
Susannah Quinn
, Course:
Customer Service Excellence
Dec 6 2018

"Thanks very much to Alan for training us."
  Course rating of 5 stars
Angela Brooks
, Course:
Customer Service Excellence
Nov 28 2018

"Latvia was a lovely trainer and so helpful and professional. Very motivating and talented lady!"
  Course rating of 5 stars
Justin Cooper
, Course:
Customer Service Excellence
Nov 8 2018

"The lady covering the course was great. Used specific examples to my company and made the course enjoyable throughout the day."
  Course rating of 5 stars
Chris Baker
, Course:
Customer Service Excellence
Oct 16 2018

"Paddy was a great tutor who was very informative and had loads of experience!"
  Course rating of 5 stars
Sarah Radbourne
, Course:
Customer Service Excellence
Sep 21 2018

"Very enjoyable course, excellent tutor"
  Course rating of 2 stars
Christine Leaddley
, Course:
Customer Service Excellence
Sep 20 2018

"Good interaction with everyone, things explained well and good day all round. Lady was very pleasant."
  Course rating of 5 stars
Joanna
, Course:
Customer Service Excellence
Sep 11 2018

"The trainer Sukhi was lovely. It was an enjoyable course and Sukhi was very approachable and friendly."
  Course rating of 3 stars
John Hill
, Course:
Customer Service Excellence
Aug 30 2018

"Enjoyable course - excellent trainer - thanks"
  Course rating of 5 stars
Anita Zinto
, Course:
Customer Service Excellence
Aug 21 2018

"Really enjoyed the course. Gained skills that I will take away. "
  Course rating of 5 stars
michael johnson
, Course:
Customer Service Excellence
Aug 13 2018

"fantastic training"
  Course rating of 5 stars
Stephen Watson
, Course:
Customer Service Excellence
Jul 31 2018

"The training lady was excellent, and I have to say the best I have had the pleasure of being in front of. Great sense of humour throughout the day and kept myself and the rest of the group interested and participating which I have to say is a rarity on most of the courses I have taken part in during my career. "
  Course rating of 5 stars
Frances Smith
, Course:
Customer Service Excellence
Jul 18 2018

"The mentor had a vast knowledge of the subject. There were only two of us in the group so he really focused in on what we needed help with the most. He tailored the course to our needs. This was extremely helpful to us."
  Course rating of 4 stars
Aimee Hall
, Course:
Customer Service Excellence
Jul 18 2018

"Stuart was a fabulous trainer."
  Course rating of 5 stars
Tara Power
, Course:
Customer Service Excellence
Jul 5 2018

"Vivienne was very professional and friendly. She made everyone feel welcome in the group and evolved all in the discussions for everyone's input and answers to the questions/topics covered. "
  Course rating of 5 stars
Kimberley Anne Kerr
, Course:
Customer Service Excellence
Jul 5 2018

"Our trainer was friendly, approachable and reliable. She created a positive atmosphere throughout the training. She was very knowledgeable and it was good to hear about some of her personal experiences within the customer service field. "
  Course rating of 5 stars
Miss Charlotte Beetham
, Course:
Customer Service Excellence
Jul 5 2018

"I do want to comment and compliment how professional and helpful our trainer viviene came across. "
  Course rating of 4 stars
helen heaton
, Course:
Customer Service Excellence
Jul 4 2018

"Bernie was a wonderful trainer, and had a very good rapport with us all. "
  Course rating of 5 stars
Linsey Holderness
, Course:
Customer Service Excellence
Jul 4 2018

"Just to say Thank you, very Interesting, Helpful and taken away plenty."
  Course rating of 5 stars
SUSAN JANE SUMNER
, Course:
Customer Service Excellence
Jul 4 2018

"The lady who delivered our training was excellent!"
  Course rating of 5 stars
Jessica Tocque
, Course:
Customer Service Excellence
Jun 19 2018

"Dave was great! He managed to capture my attention for the whole day and simplified things when I didn't understand. "
  Course rating of 5 stars
Neil Renney
, Course:
Customer Service Excellence
Jun 12 2018

"The course was excellent"
  Course rating of 5 stars
Erica Hutchinson
, Course:
Customer Service Excellence
May 23 2018

"Sandy are trainer was brilliant such a lovely guy very bouncy and fun which helped with making the course interesting. "
  Course rating of 5 stars
Gary Smith
, Course:
Customer Service Excellence
May 3 2018

"I enjoyed the course and the trainer Kieran was excellent. I feel the course will help me in my role at the Royal Society."
  Course rating of 4 stars
Kirsty Gilligan
, Course:
Customer Service Excellence
Apr 18 2018

"Graham our trainer was fantastic. He made it fun at the same time as very informative. "
  Course rating of 5 stars
Dorothy Hulatt
, Course:
Customer Service Excellence
Apr 18 2018

"Very enjoyable course led by an informative trainer."
  Course rating of 5 stars
Julie Tyson
, Course:
Customer Service Excellence
Apr 16 2018

"The trainer was great and made the day fun."
  Course rating of 4 stars
Harriet Thompson
, Course:
Customer Service Excellence
Apr 5 2018

"The gentleman that ran the course was brilliant: thanks"
  Course rating of 4 stars
Jake Stone
, Course:
Customer Service Excellence
Apr 4 2018

"It's has made me to approach task with an "I can" positive outlook to life in general. "
  Course rating of 5 stars
Anastasia Bogdanovs
, Course:
Customer Service Excellence
Mar 6 2018

"very friendly trainer, and was an enjoyable day."
  Course rating of 4 stars
Gemma Whittingham
, Course:
Customer Service Excellence
Feb 28 2018

"The lady who delivered the course was excellent, very informative and answered all questions and made sure everyone was involved"
  Course rating of 5 stars
Lisa Pearson
, Course:
Customer Service Excellence
Feb 6 2018

"Great trainer, great facilities, great training course in general."
  Course rating of 5 stars
Amber Daniels
, Course:
Customer Service Excellence
Feb 6 2018

"The gentleman who conducted the training was very friendly and thorough; he broke things down to ensure they were easily understood and made effort to involve us or ask questions."
  Course rating of 4 stars
Laura Brown
, Course:
Customer Service Excellence
Jan 31 2018

"Terry was great!"
  Course rating of 5 stars
Theresa McDermott
, Course:
Customer Service Excellence
Jan 9 2018

"Dave is a fantastic man!"
  Course rating of 5 stars
David Mabbott
, Course:
Customer Service Excellence
Jan 8 2018

"Terry was an excellent instructor."
  Course rating of 5 stars
Nico Buck
, Course:
Customer Service Excellence
Jan 3 2018

"The teacher, Ray, was very good and provided some great advice going forward."
  Course rating of 5 stars
Wendy Mitchell
, Course:
Customer Service Excellence
Dec 12 2017

"I would just like to thank you for the training and to send a thank you to the trainer who managed to provide very good training."
  Course rating of 5 stars
MARIA DE LA PUENTE
, Course:
Customer Service Excellence
Dec 12 2017

"I would like to thanks Terry for sharing his suitable experiences in the course. His performance was clear and direct, easy to understand."
  Course rating of 5 stars
Adam Marsh
, Course:
Customer Service Excellence
Dec 12 2017

"it was very helpful and encouraged people to get involved."
  Course rating of 5 stars
Angela Jones
, Course:
Customer Service Excellence
Nov 28 2017

"The tutor was excellent, she made the day interesting and got everyone in the group involved"
  Course rating of 5 stars
Julie Dinsey
, Course:
Customer Care bespoke course
Oct 19 2017

"Was an enjoyable course, gave lots of discussion of different ideas."
  Course rating of 5 stars
Adrian Pumford
, Course:
Customer Care bespoke course
Oct 19 2017

"Was happy with the training session and will find it very useful. "
  Course rating of 5 stars
Julie James
, Course:
Customer Care bespoke course
Oct 18 2017

"The trainer, Ray, had a likeable personality, was approachable and delivered the course well"
  Course rating of 4 stars
Gurdeep Kaur
, Course:
Customer Service Excellence
Oct 3 2017

"It was a useful course, and I felt like I learned a lot in just one day!"
  Course rating of 5 stars
Olivia Punshon
, Course:
Customer Service Excellence
Oct 3 2017

"Julie was excellent - thank you!"
  Course rating of 5 stars
CarolinaCigliutti
, Course:
Customer Service Excellence
Aug 9 2017

"The Instructor is very experienced, I love the examples he used and his way of explaining."
  Course rating of 5 stars
Chloe Lee
, Course:
Customer Service Excellence
Aug 9 2017

"It was great experience. "
  Course rating of 5 stars
Wayne Richardson
, Course:
Customer Service Excellence
Jul 12 2017

"The instructor was fantastic!"
  Course rating of 4 stars
Tracy Collie
, Course:
Customer Service Excellence
Jul 12 2017

"Good delivery of the course, made the day interesting and informative. Thank you"
  Course rating of 5 stars

Want to see prices and options for delivery of your training?

Move to next Customer Service section

GENERAL INFORMATION

What we do, and how we work, to make sure you get the most from the courses you attend

Giving You That Competitive Edge

In today's rapidly changing business world, the key to a successful organisation is not only about providing a quality product or service, but also about delivering great customer service. Simply being good is not enough any more -- customer expectations are becoming more demanding every year, so you need to continually up your game if you want to stand out from the crowd and surpass your competition.

Whatever product or service they are looking for, customers have a wide range of options and different brands to choose from, most of which say they're just as good as you!. With such a tough competition, the only way to distinguish yourself from other businesses is to go out of your way to help your customers and provide an excellent customer service. It's time to upskill - and reap the benefits.



GET IN TOUCH

Call us on:
0333 6000 111

   You can Email us direct (You'll usually get a response within 2-3 working hours)
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