CUSTOMER SERVICE TRAINING COURSES
Customer Service Skills TrainingTraining courses in Customer Service Skills delivered in 11 UK locations or at your offices UK-wide
It's no exaggreation to say that, in today's customer-focused world, great customer service is essential to stay competitive.
There are key skills that lie at the core: from understanding cutomers and their needs, through communication to resolving (and avoiding) problems. Our courses teach them in a structured and time-proven way.
Whether you want a public class or a group session at your offices, we can provide what you want at a price that will guarantee a great return on your investment.
Classroom training is proven to give the best learning experience and knowledge retention. You have the benefit of a relaxed but professional learning environment, an experienced trainer and the opportunity to ask questions, so you are 100% sure you understand all the course content.
CUSTOMER SERVICE TRAINING
Customer Service ExcellenceCOURSE OUTLINE
[Duration: one day]
- Introduction and Course Overview
- What is Customer Service?
- Who Are Your Customers?
- Understanding Customer Needs and Expectations
- Telephone Techniques
- Managing Conflict in Customer Situations
- Dealing With Challenges
- Dealing with Difficult People
- Seven Steps to Customer Problem Solving
- The Recovery Process
- Eliminating Customer Service Problems
- Doing Your Part
- Your Personal Action Plan
Best for: 1 - 4 delegates
With 11 centres across the UK, we always have a full schedule of great courses at super prices.
And we don't cancel classes even if you are the only delegate booked on the course!
- Prices for public classes start at £199
- Early Bird discounts can reduce the price to £139
- For multiple delegates, prices can be as low as £50
If you don't see a course at the location, or on the date, you want, it is often possible to take advantage of our unique "Schedule Your Own" feature which is available from £199.
It couldn't be easier with our full listings of classes and dates: just click here and reserve your place in two minutes.
Best for: 3 or more delegates
A great option that's cost effective and easy to organise: just set up the training room and we come to you to deliver the content you want on the day you choose.
Prices for training at your offices starts at £479
Best for: 3 or more delegates
If you want training away from your offices (and possible distractions), we can arrange a day at one of our centres with only your staff in attendance.
Prices for private Customer Service training at our centres varies, but generally starts at £529
Call us on 0333 6000 111 or request a callback so we can discuss your needs.
FOR OUR CUSTOMER SERVICE COURSES
"Great trainer "
Nick Guest, Course: Mar 7 2017
"Terry was informative and a great asset to your company "
Nick Rackham, Course: Feb 28 2017
"The lecturer, Philip was excellent and a course where i came away feeling very satisfied with the material and knowledge."
Judith Pattinson, Course: Jan 19 2017
"Bill was a fantastic trainer I cant fault him. Presentation and activities were perfect."
Donna Walton, Course: Jan 19 2017
"Trainer was a very nice man"
Janet Railton, Course: Jan 19 2017
"The course was interesting and well presented. Very relaxed atmosphere and not intimidating. "
Debbie Parr, Course: Jan 18 2017
"An excellent course."
Carly Shaw , Course: Dec 12 2016
"Wayne was very good and helped with everything that I felt I needed to work on most. "
Oliver Huxford, Course: Nov 28 2016
"I would just like to say that I was very impressed with John and the way he trained us on the course. He was very easy to speak to and helpful."
Adam McCormack, Course: Nov 28 2016
"John was very good, used some great real world examples to emphasis the content of the course. "
Sarah Jones, Course: Nov 7 2016
"Enjoyed the course it has helped me a lot in work and the tutor was easy to get along with"
Maria Macree, Course: Oct 12 2016
"Fantastic trainer, an absolute credit to Activia and would love to have more training done by Terry. "
Tom Cooper, Course: Sep 26 2016
"Trainer Anthony was professional and very informative."
Vishal Rai , Course: Customer Care bespoke course Sep 15 2016
Julien Kimbidima, Course: Customer Service Excellence Sep 12 2016
"Yes. Anthony is a great teacher."
ABOUT CUSTOMER SERVICE TRAINING
In today's rapidly changing business world, the key to a successful organisation is not only about providing a quality product or service, but also about delivering great customer care. Simply being good is not enough any more -- you need to be better than that if you want to stand out from the crowd and surpass your competition.
Whatever product or service they are looking for, customers have a wide range of options and different brands to choose from, most of which are equally great. With such a tough competition, the only way to distinguish yourself from other businesses is to go out of your way to help your customers and provide an excellent customer service. Customer service training can help you learn how to do that, helping you retain your existing customers and outshine your competition in no time.
Many business owners know that customer service is important, but most don't realise just how significant a role it plays in success. Here are just a few reasons why investment in this area will help drive your business forward.
Customer RetentionAccording to Harvard Business Review, the retention of just 5% of customers can lead to increased profits of 25-95%. Considering 82% of all customers cite service as a reason for jumping ship, it's clear that the important of staff being properly trained should not be underestimated.
More Sales Per CustomerGreat customer service will not only help you retain customers, but will also encourage more business from each. This explains why some businesses are able to double their profits simply by retaining customers that would otherwise leave due to poor service.
New CustomersWord of mouth and reputation serve as fantastic tools in customer acquisition strategies. People don't just want a great product, but also want to be sure they'll receive superior treatment, attention, and service. Existing customers can entrench your reputation in your industry - all it takes is making a small investment in improving your customer service delivery.
Whether your staff members come into contact with customers face-to-face, on the phone, or through email and chat support programmes, customer service training will make a tangible difference:
- Learn to Understand Customers
- The Importance of Meeting (and Exceeding) Expectations
- How to Remove Barriers to Communcation
- A to Z of Telephone Handling, from Greetings to Taking Messages and Phrases to Avoid
- When to Say No!
- Problem Solving and Tackling 'Tough' Customer
Activia has been training businesses since 1995, which has given us the experience to craft comprehensive courses that provide a platform on which to build customer service excellence in your organisation.
Our courses come with recognised national quality accreditations. Training is approved by the Institute of Leadership and Management, the UK's premier management organisation. Your staff will receive recognised awards upon completion of training.
At Activia, we focus on return on investment. Our prices are amongst the most competitive in the market - we try to pass savings to our clients as often as possible, with special offers, Early Bird discounts, and Late Bookings.
Despite our affordable prices, we never make adjustments on quality of training. Each and every delegate receives:
- Proper attention through teaching in small class sizes
- Friendly course organisers
- Flexible training
- Online tools for learning away from clas
GET IN TOUCH
Call us on:
0333 6000 111
CUSTOMER SERVICE SKILLS TRAINING
We can enhance your skills with courses in Customer Service skills at any of our twelve training centres UK wide, or we can come to your offices: if you have groups of three or more staff who need training, this is a very convenient, flexible and cost effective option. Moreover, most of our customer service courses are 1 day, which keeps "out of office" periods for attendees to a minimum.
We have been delivering customer service skills training all over the UK since 1995 and have continually developed our philosophy of high quality, flexible and results-driven provision of training courses in Customer Service to ensure constantly improving standards of quality. So you can be confident that we have the expertise, and the experience, to give you a great return on your investment in Training Courses in Customer Service from Activia.
Why not contact us today to see how we can help with providing your Customer Service classes ?