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Results-Based Customer Service Training
Results-Based Customer Service Training
 

CUSTOMER SERVICE TRAINING COURSES

Your place for Customer Service classes

Training courses in Customer Service Skills, delivered UK-wide in 11 Activia training centres or at your offices
See Our Latest Reviews on TrustPilot:
Define Your Brand with Great Customer Service

It's no exaggreation to say that, in today's customer-focused world, great customer service is essential to stay competitive.

There are key skills that lie at the core: from understanding cutomers and their needs, through communication to resolving (and avoiding) problems. Our courses teach them in a structured and time-proven way.

Whether you want a public class or a group session at your offices, we can provide what you want at a price that will guarantee a great return on your investment.

Classroom training Classroom training

Classroom training is proven to give the best learning experience and knowledge retention. You have the benefit of a relaxed but professional learning environment, an experienced trainer and the opportunity to ask questions, so you are 100% sure you understand all the course content.

And with our long history of training since 1995, along with our experienced trainers, you are sure to get the service and skills enhancement you need.

Want to see prices and options for delivery of your training?

PRICES AND DATES FOR YOUR TRAINING

Move to next Customer Service section
COURSE OUTLINES & LINKS
Browse the outlines and click for more details on each course

Customer Service Excellence

Customer Service Excellence

COURSE OUTLINE
[Duration: one day]

  • Introduction and Course Overview
  • What is Customer Service?
  • Who Are Your Customers?
  • Understanding Customer Needs and Expectations
  • Standards
  • Communication
  • Telephone Techniques
  • Managing Conflict in Customer Situations
  • Dealing With Challenges
  • Dealing with Difficult People
  • Seven Steps to Customer Problem Solving
  • The Recovery Process
  • Eliminating Customer Service Problems
  • Doing Your Part
  • Your Personal Action Plan

Click for FULL COURSE DETAILS

Want to see prices and options for delivery of your training?

Move to next Customer Service section

DELEGATE FEEDBACK
FOR OUR CUSTOMER SERVICE COURSES

AVERAGE REVIEW: 4.5 out of 5  BASED ON 199 REVIEWS
, Course:
Customer Service Excellence
Jan 9 2019

"Taking this course was extremely worthwhile for our team. We all felt the Dave was a superb trainer, kept everyone engaged with the content and delivered it excellently. As well as sharing his expertise in addressing our weak points. "
  Course rating of 5 stars
, Course:
Customer Service Excellence
Dec 6 2018

"Thanks very much to Alan for training us."
  Course rating of 5 stars
, Course:
Customer Service Excellence
Nov 28 2018

"Latvia was a lovely trainer and so helpful and professional. Very motivating and talented lady!"
  Course rating of 5 stars
, Course:
Customer Service Excellence
Nov 8 2018

"The lady covering the course was great. Used specific examples to my company and made the course enjoyable throughout the day."
  Course rating of 4 stars
, Course:
Customer Service Excellence
Oct 16 2018

"Paddy was a great tutor who was very informative and had loads of experience!"
  Course rating of 5 stars
, Course:
Customer Service Excellence
Sep 21 2018

"Very enjoyable course, excellent tutor"
  Course rating of 2 stars
, Course:
Customer Service Excellence
Sep 20 2018

"Good interaction with everyone, things explained well and good day all round. Lady was very pleasant."
  Course rating of 5 stars
, Course:
Customer Service Excellence
Sep 11 2018

"The trainer Sukhi was lovely. It was an enjoyable course and Sukhi was very approachable and friendly."
  Course rating of 2 stars
, Course:
Customer Service Excellence
Aug 30 2018

"Enjoyable course - excellent trainer - thanks"
  Course rating of 4 stars
, Course:
Customer Service Excellence
Aug 21 2018

"Really enjoyed the course. Gained skills that I will take away. "
  Course rating of 5 stars

Want to see prices and options for delivery of your training?

Move to next Customer Service section

GENERAL INFORMATION

What we do, and how we work, to make sure you get the most from the courses you attend
Giving That Competitive Edge

In today's rapidly changing business world, the key to a successful organisation is not only about providing a quality product or service, but also about delivering great customer care. Simply being good is not enough any more -- you need to be better than that if you want to stand out from the crowd and surpass your competition.

Whatever product or service they are looking for, customers have a wide range of options and different brands to choose from, most of which are equally great. With such a tough competition, the only way to distinguish yourself from other businesses is to go out of your way to help your customers and provide an excellent customer service. Customer service training can help you learn how to do that, helping you retain your existing customers and outshine your competition in no time.



GET IN TOUCH

Call us on:
0333 6000 111

   You can Email us direct (You'll usually get a response within 2-3 working hours)
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