PROFESSIONAL RECEPTIONIST SKILLS
The best solution for Receptionist Training CoursesA hands-on one-day course with free pre-course online skills testing
Full details of modules and topics covered in this one-day course
This is a one-day training course structured into 14 modules
WHY RECEPTIONIST SKILLS TRAINING ?
You only have one chance to create a good first impression, making receptionists and telephonists vitally important (and often under-rated) members of your team.
We work with you to define your objectives, the areas we need to cover and the best method of training delivery for your particular circumstances.
The result ? Your customers will have a positive experience when dealing with your company, motivating them to favour you in the future.
- Customer Service Exercise
- Bet You Didn't Know That
- Superior Receptionist Behaviours
- What Do You See ?
- First Impressions
- Moments of Truth
- Good vs Exceptional Customer Service
- Why Communication Goes Wrong
- Getting Communications Across
- Personal Communication Style Questionnaire
- What Are Open Questions?
- What are Closed Questions?
- T.E.D. Technique for Open Questions
- Funnelling Technique
- Listening Skills Questionnaire
- Listening Skills Tips/Techniques
- Telephone Skills Self Diagnostic
- Inappropriate Language/Phrases Exercise
- Effective Telephone Communicators
- Poor Telephone Communicators
- Six Steps to Handling an Incoming Call
- Warm Transfer of Calls
- Message Taking
- Car wars exercise
- Assertiveness, Aggressiveness and Passivity
- Assertiveness - The 3 Steps
- Assertive Skill Practice
- Positive Words and Phrases
- Words and Phrases Exercise
- Irate People - Tips and Tactics
AVERAGE REVIEW: 4.7 out of 5 BASED ON 62 REVIEWS
Charly Cornell , Jan 13 2017
"Jane was lovely, i learnt a lot and learned to respect my job more. "
Jannette Hickey , Dec 21 2016
"The course was very enjoyable and conducted in a very professional manner by the trainer Claire. "
Francesca Baldwin, Jul 20 2016
"Graham was brilliant. Very kind & knowledgeable. Thank you"
Amanda McCarthy, Jun 24 2016
"The course was well presented by an excellent tutor."
Amanda McCarthy , Jun 24 2016
"The training was very well delivered and the training booklet where very well presented and will continue to assist the team going forward."
val shield , Jun 24 2016
"It was an excellent course run very professionally"
Emily Brown, Jun 22 2016
"Really enjoyed the course. Great trainer (Chris)."
Aimee-Jay Wilson, Jun 10 2016
"I would just like to say my trainer for the day was brilliant! He was an amazing trainer and made me feel comfortable from the moment I meet him . His friendly and funny personality made the course a lot more enjoyable. He also made me feel more confident about myself and what I was doing and I would highly recommend him to anyone wanting to do a course with activia."
Joanne Rana, Jun 6 2016
"The trainer was very enthusiastic and knowledgeable. He encouraged the whole group to participate throughout the training session. "
Melissa Book , May 20 2016
"Candy was top class!"
Sukkeena King , May 20 2016
"Candy was brilliant!"
Sahida Azam , May 6 2016
"the course trainer Dave was excellent, he answers all questions and gave tips and ideas for the role."
Faye Ryder, May 4 2016
"Louise was very good on portraying this particular course and I did get some good feel factors in respect of the assertive side of things, she was very good at explaining anything and putting things in a different perspective."
Harriett Ray , Apr 27 2016
All Activia receptionist training courses have been created, reviewed and developed to ensure up to date provision and constantly improving standards of content. Our Receptionist Skills training is interactive and classroom-based which maximises learning through the ability to ask questions and discuss specific issues.
Maximum class size for Receptionist Skills courses is 10 delegates, which ensures that attendees get adequate time for personal attention from the instructor. At some of our centres, the maximum class size is 12 delegates.
Note that we never cancel our scheduled classes -- even if there are only one or two delegates -- so once you have booked, your place is assured.
For training at your offices, we can deliver classes of up to 15 delegates, though with bigger class sizes you must understand that there is less time for questions from delegates, and this may affect the quality of their experience.
Note: With non-credit card bookings you must sign and return a Booking Form before we can confirm your training.
Also note: If you are a private individual you must pay by credit card at the time of booking.
Note: Please allow 1 - 2 working days for your confirmation and invoice.
If you are coming to our centre, dress code is smart casual. Refreshments in the form of tea/coffee will be provided for morning and afternoon breaks, but please note that we do not provide lunch. The timetable is as follows:
Note: break times can vary according to the needs of the training, and course duration for smaller class sizes are usually shorter because fewer delegates have fewer questions !
For training at your offices, this itenerary can be varied by prior arrangement.
With your Receptionist Skills training course from Activia, you get a free workbook, so you can review and revise afterwards to reinforce your knowledge.
Every delegate on a Receptionist Skills course also gets an Activia Training Attendance Certificate.
GET IN TOUCH
Call us on:
0333 6000 111
PROFESSIONAL RECEPTIONIST SKILLS
We can enhance your skills with courses in receptionist skills at any of our twelve training centres UK wide, or we can come to your offices: if you have groups of three or more staff who need training, this is a very convenient, flexible and cost effective option. Moreover, most of our receptionist courses are 1 day, which keeps "out of office" periods for attendees to a minimum.
We have been delivering professional receptionist skills all over the UK since 1995 and have continually developed our philosophy of high quality, flexible and results-driven provision of training in receptionist skills to ensure constantly improving standards of quality. So you can be confident that we have the expertise, and the experience, to give you a great return on your investment in Training in Receptionist Skills from Activia.
Why not contact us today to see how we can help with providing your Receptionist course ?