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Professional Receptionist Skills

A hands-on one-day course with free pre-course online skills testing
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Professional Receptionist Skills
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TRAINING IN RECEPTIONIST

Quality, flexible courses in Receptionist skills

We want to help you find the best option for your training, so please ask us if you are unsure of anything

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COURSE OUTLINE

Full details of modules and topics covered in this one-day course

DURATION

This is a one-day training course structured into 14 modules


COURSE AIMS
To raise the awareness of customer service at the reception desk and assist delegates in providing exceptional customer care.
TARGET AUDIENCE
All front line reception staff who directly come into contact with customers, both face-to-face or on the telephone.
MODULE 1:  Introduction and Course Overview
MODULE 2:  Exercise: Getting to Know You
MODULE 3:  The Role of the Receptionist
Topics covered:
  • Customer Service Exercise
  • Bet You Didn't Know That
MODULE 4:  Customer Service Principles
Topics covered:
  • Superior Receptionist Behaviours
  • What Do You See ?
  • First Impressions
  • Moments of Truth
  • Good vs Exceptional Customer Service
MODULE 5:  Communication
Topics covered:
  • Why Communication Goes Wrong
  • Getting Communications Across
  • Personal Communication Style Questionnaire
MODULE 6:  Questioning Techniques
Topics covered:
  • What Are Open Questions?
  • What are Closed Questions?
  • T.E.D. Technique for Open Questions
  • Funnelling Technique
MODULE 7:  Listening Skills
Topics covered:
  • Listening Skills Questionnaire
  • Listening Skills Tips/Techniques
MODULE 8:  Telephone Skills
Topics covered:
  • Telephone Skills Self Diagnostic
  • Inappropriate Language/Phrases Exercise
  • Effective Telephone Communicators
  • Poor Telephone Communicators
MODULE 9:  The Factors of The Voice
Topics covered:
  • Power
  • Pitch
  • Pronunciation
  • Pace
  • Inflection/Emphasis
MODULE 10:  Professional Handling of Incoming Calls
Topics covered:
  • Six Steps to Handling an Incoming Call
  • Warm Transfer of Calls
  • Message Taking
MODULE 11:  Telephone Work - Standards Monitoring Checklist
MODULE 12:  Assertiveness
Topics covered:
  • Car wars exercise
  • Assertiveness, Aggressiveness and Passivity
  • Assertiveness - The 3 Steps
  • Assertive Skill Practice
  • Positive Words and Phrases
  • Words and Phrases Exercise
MODULE 13:  Dealing with Anger
Topics covered:
  • Irate People - Tips and Tactics
MODULE 14:  Your Personal Action Plan

PRICES FOR
PROFESSIONAL RECEPTIONIST SKILLS

PLEASE NOTE: ALL PRICES EXCLUDE VAT.

Scheduled Public Classes

The simplest and most cost-effective option for 1, 2 or 3 delegates.

  • For scheduled public classes, prices start at £149
  • For multiple delegates, prices can be as low as £119
  • If you book in advance, Early Bird prices start at just £109
  • If a course is not scheduled, you can usually Schedule Your Own from £199

NOTES:
Lower prices for additional delegates are subject to booking at the same time.
Bookings made at discounted prices cannot be cancelled.

Please call us on 0333 6000 111 or request a callback so we can discuss your needs.

Training At Your Offices

A convenient and very cost-effective option for groups of delegates

  • Onsite training is available from just £449
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Notes: Bespoke courses can be split into smaller half-day units, but they must be booked in pairs: one in the morning and one in the afternoon.
If a half-day course is listed, again these must be booked in pairs: you must of course double the half-day rate to get the full day rate.
Then you simply multiply the full day rate by the number of days to get the total cost.

Please call us on 0333 6000 111 or request a callback so we can discuss your needs.

DATES & VENUES

Dates and Venues for our Public Classes

In general, with our Early Bird pricing, the earlier you book, the lower the price.
Our small class sizes mean that classes are often full, so it's best to book as soon as you can.
Don't be disappointed by leaving it too late!

If you see classes at higher prices set to run over the next few days, these are empty classes and if you book, you may be the only delegate attending.

NOTE : prices are per delegate and exclude VAT.

View scheduled dates for the course you want in the table below.
Then click on 'Book now' against the class you want to book.


Professional Receptionist Skills
Feb 17, 2016
17/02
2016
Birmingham City Centre
 
**Full**
Feb 19, 2016
19/02
2016
Tower Bridge
£199
Book now
Feb 26, 2016
26/02
2016
Bristol
£199
Book now
Mar 2, 2016
02/03
2016
Manchester Princess Street
£199
Book now
Mar 4, 2016
04/03
2016
Slough
£199
Book now
Mar 9, 2016
09/03
2016
Leeds
£199
Book now
Mar 11, 2016
11/03
2016
Nottingham
£199
Book now
Mar 18, 2016
18/03
2016
Milton Keynes
£199
Book now
Mar 18, 2016
18/03
2016
London Victoria
 
**Full**
Mar 23, 2016
23/03
2016
Reading Green Park
£199
Book now
Mar 30, 2016
30/03
2016
Tower Bridge
£179
Book now
Apr 1, 2016
01/04
2016
Birmingham City Centre
£179
Book now
Apr 1, 2016
01/04
2016
Leeds
 
**Full**
Apr 6, 2016
06/04
2016
Bristol
£179
Book now
Apr 13, 2016
13/04
2016
Slough
£179
Book now
Apr 15, 2016
15/04
2016
Manchester Princess Street
£159
Book now
Apr 20, 2016
20/04
2016
Nottingham
£159
Book now
Apr 27, 2016
27/04
2016
London Victoria
£159
Book now
Apr 27, 2016
27/04
2016
Milton Keynes
£159
Book now
May 4, 2016
04/05
2016
Leeds
£139
Book now
May 6, 2016
06/05
2016
Reading Green Park
£139
Book now
May 11, 2016
11/05
2016
Birmingham City Centre
£139
Book now
May 13, 2016
13/05
2016
Tower Bridge
£139
Book now
May 20, 2016
20/05
2016
Bristol
£139
Book now
May 24, 2016
24/05
2016
Manchester Princess Street
£139
Book now
May 27, 2016
27/05
2016
Slough
£139
Book now
Jun 3, 2016
03/06
2016
Nottingham
£139
Book now
Jun 10, 2016
10/06
2016
London Victoria
£139
Book now
Jun 10, 2016
10/06
2016
Milton Keynes
£139
Book now
Jun 15, 2016
15/06
2016
Reading Green Park
£139
Book now
Jun 17, 2016
17/06
2016
Leeds
£139
Book now
Jun 22, 2016
22/06
2016
Tower Bridge
£139
Book now
Jun 24, 2016
24/06
2016
Birmingham City Centre
£139
Book now
Jun 29, 2016
29/06
2016
Bristol
£139
Book now

DELEGATE FEEDBACK FOR OUR
PROFESSIONAL RECEPTIONIST SKILLS COURSE

PLEASE NOTE: ALL PRICES EXCLUDE VAT.

AVERAGE REVIEW: 89%  (4.5/5)  BASED ON 43 REVIEWS

Julia Early , Jan 20 2016
Course rating of 4 stars
"Impressed by it all. Loved having the one to one experience." Gemma Lord, Nov 25 2015
Course rating of 5 stars
"I thoroughly enjoyed my training, as it was just me on the course on that day I was lucky enough to have the advantage of a 1 to 1 training session and managed to learn a lot. " Kyra Mullis, Nov 18 2015
Course rating of 5 stars
"I would like to say thank you to the trainer Claudette." Simon Williams, Nov 18 2015
Course rating of 4 stars
"An excellent course, first class." Harriet Reynolds, Nov 18 2015
Course rating of 4 stars
"Very helpful cheerful trainer - very good at her job" Ann Walters, Oct 28 2015
Course rating of 4 stars
"A good informative day. Graham talked on different scenarios, asked what we would do in those circumstances and then went on to say how to approach things in several different ways for a similar circumstances. A well informed gentleman who knows his job." Suzanne Harty, Oct 14 2015
Course rating of 4 stars
"I thought Candy went over and beyond training me she made me aware how important my role is at the centre .I grew more confident as the day went out as she helped to strengthen my weaknesses while enabling me to see and build on my qualities . It was very important to me that I learned to value myself and the job I do so I can put that over in the appropriate way to my colleagues to gain the support I need to help the centre give a very valuable service." Chantelle Coyne , Sep 2 2015
Course rating of 5 stars
"The training was excellent. I really enjoyed the training and Janet's teaching was fantastic. " Judy Dodoo, Aug 28 2015
Course rating of 4 stars
"The trainer was very good at the delivery of the training." Zakia Akhtar, Jul 9 2015
Course rating of 5 stars
"The trainer (Janet) was brilliant. Her informal approach made me feel at ease and I learnt a lot more than I would have if it had been formally set out." Andreea Belciu, Jun 4 2015
Course rating of 5 stars
"exelent trainer. " Sue Lamberton, May 7 2015
Course rating of 4 stars
"Trainer that delivered the course was outstanding!" Sally Glover, May 7 2015
Course rating of 4 stars
"Trainer/Speaker was excellent, engaging and interesting." Carole Boulton, Mar 18 2015
Course rating of 5 stars
"Excellent course done by an extremely helpful trainer." leann shires, Jan 23 2015
Course rating of 4 stars
"i really enjoyed the course an met so lovely people "

MORE INFORMATION FOR
PROFESSIONAL RECEPTIONIST SKILLS

General Information

All Activia training courses have been created, reviewed and developed to ensure they provide up to date and constantly improving standards of content. Our Receptionist Skills training is interactive and classroom-based which maximises learning through the ability to ask questions and discuss specific issues.

Class Sizes

Maximum class size for Receptionist Skills courses is 10 delegates, which ensures that attendees get adequate time for personal attention from the instructor. At some of our centres, the maximum class size is 12 delegates.

Note that we never cancel our scheduled classes -- even if there are only one or two delegates -- so once you have booked, your place is assured.

For training at your offices, we can deliver classes of up to 15 delegates, though with bigger class sizes you must understand that there is less time for questions from delegates, and this may affect the quality of their experience.

How to book
Course, dates and delegate numbers
Decide on the Receptionist Skills course you want, the date(s) you can attend, and the number of delegates involved
Training location
Also decide whether you want training at your offices or at one of our centres.
Speedy course booking
You can use the Speedy Quote option to get a quick price, and to book online
Call us
if at any time you want help or advice, or you want to book on the telephone, just call us on 0333 6000 111 to speak to one of our friendly training advisors

Note: With non-credit card bookings you must sign and return a Booking Form before we can confirm your training.

Also note: If you are a private individual you must pay by credit card at the time of booking.

The confirmation process
Course places allocated
Your place is allocated, along with workbooks (and lunches if it's at our centre)
Booking confirmation
You receive an official confirmation, with joining instructions (and directions if it's at our centre)
Training invoice
You receive a VAT invoice

Note: Please allow 1 - 2 working days for your confirmation and invoice.

What happens on the day

If you are coming to our centre, dress code is smart casual.   Refreshments and a free buffet lunch will be provided, but please note that, as a training company who relies on caterers, we are unable to reliably provide for differing dietary requirements, so if you are in any doubt then please bring your own.   The timetable is as follows:

9:15

ARRIVAL TIME

9:30

TRAINING STARTS

11:00

MID-MORNING BREAK



1:00

ONE HOUR LUNCH BREAK

3:15

MID-AFTERNOON BREAK

4:30

WRAP UP

Note: break times can vary according to the needs of the training, and course duration for smaller class sizes are usually shorter because fewer delegates have fewer questions !

For training at your offices, this itenerary can be varied by prior arrangement.

What you get

With your Receptionist Skills training course from Activia, you get a free workbook, so you can review and revise afterwards to reinforce your knowledge.

Every delegate on a Receptionist Skills course also gets an Activia Training Attendance Certificate.

GET IN TOUCH

Call us on:
0333 6000 111

   You can Email us direct (You'll usually get a response within 2-3 working hours)
   Or fill out the details below and we'll be in touch very soon:
SEND MESSAGE

TRAINING IN RECEPTIONIST

We can enhance your skills with courses in Receptionist skills at any of our twelve training centres UK wide, or we can come to your offices: if you have groups of three or more staff who need training, this is a very convenient, flexible and cost effective option. Moreover, most of our receptionist courses are 1 day, which keeps "out of office" periods for attendees to a minimum.

We have been delivering professional receptionist skills all over the UK since 1995 and have continually developed our philosophy of high quality, flexible and results-driven provision of training in Receptionist to ensure constantly improving standards of quality.   So you can be confident that we have the expertise, and the experience, to give you a great return on your investment in Receptionist course.

Why not contact us today to see how we can help with providing your Receptionist course ?


Stay in touch

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Contact Details

Activia Training

Locations Address: Head Office, Regus House,
268 Bath Road
Slough, Berkshire SL1 4DX

Phone Sales:           0333 6000 111

Service:       0333 6000 555

Accounts:    0333 6000 777



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