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Professional Receptionist Skills

A hands-on one-day course with free pre-course online skills testing
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Professional Receptionist Skills


Quality, flexible courses in Receptionist skills

We want to help you find the best option for your training, so please ask us if you are unsure of anything

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Full details of modules and topics covered in this one-day course


This is a one-day training course structured into 14 modules

To raise the awareness of customer service at the reception desk and assist delegates in providing exceptional customer care.
All front line reception staff who directly come into contact with customers, both face-to-face or on the telephone.
MODULE 1:  Introduction and Course Overview
MODULE 2:  Exercise: Getting to Know You
MODULE 3:  The Role of the Receptionist
Topics covered:
  • Customer Service Exercise
  • Bet You Didn't Know That
MODULE 4:  Customer Service Principles
Topics covered:
  • Superior Receptionist Behaviours
  • What Do You See ?
  • First Impressions
  • Moments of Truth
  • Good vs Exceptional Customer Service
MODULE 5:  Communication
Topics covered:
  • Why Communication Goes Wrong
  • Getting Communications Across
  • Personal Communication Style Questionnaire
MODULE 6:  Questioning Techniques
Topics covered:
  • What Are Open Questions?
  • What are Closed Questions?
  • T.E.D. Technique for Open Questions
  • Funnelling Technique
MODULE 7:  Listening Skills
Topics covered:
  • Listening Skills Questionnaire
  • Listening Skills Tips/Techniques
MODULE 8:  Telephone Skills
Topics covered:
  • Telephone Skills Self Diagnostic
  • Inappropriate Language/Phrases Exercise
  • Effective Telephone Communicators
  • Poor Telephone Communicators
MODULE 9:  The Factors of The Voice
Topics covered:
  • Power
  • Pitch
  • Pronunciation
  • Pace
  • Inflection/Emphasis
MODULE 10:  Professional Handling of Incoming Calls
Topics covered:
  • Six Steps to Handling an Incoming Call
  • Warm Transfer of Calls
  • Message Taking
MODULE 11:  Telephone Work - Standards Monitoring Checklist
MODULE 12:  Assertiveness
Topics covered:
  • Car wars exercise
  • Assertiveness, Aggressiveness and Passivity
  • Assertiveness - The 3 Steps
  • Assertive Skill Practice
  • Positive Words and Phrases
  • Words and Phrases Exercise
MODULE 13:  Dealing with Anger
Topics covered:
  • Irate People - Tips and Tactics
MODULE 14:  Your Personal Action Plan


Scheduled Public Classes

The simplest and most cost-effective option for 1, 2 or 3 delegates.

If you book in advance, Early Bird prices start at just £169.

Professional Receptionist Skills
Prices for scheduled classes at our centres
1st delegate
2nd delegate
3rd+ delegates
£99 each
NOTE: Lower prices for additional delegates are subject to booking at the same time, and cannot be cancelled.

Note: If a course is not scheduled, you can usually Schedule Your Own from just £199.

Training At Your Offices

A convenient and very cost-effective option for groups of delegates

Prices for training delivered at your offices.
1st delegate + setup
Extra delegates
£45 each

Prices per day

Notes: Bespoke courses can be split into smaller half-day units, but they must be booked in pairs: one in the morning and one in the afternoon.
If a half-day course is listed, again these must be booked in pairs: you must of course double the half-day rate to get the full day rate.
Then you simply multiply the full day rate by the number of days to get the total cost.

We can also deliver "Private" (or "Closed") courses for you at one of our centres from £499.

Dates and Venues for our Public Classes

In general, with our Early Bird pricing, the earlier you book, the lower the price.
Our small class sizes mean that classes are often full, so it's best to book as soon as you can.
Don't be disappointed by leaving it too late!

If you see classes at higher prices set to run over the next few days, these are empty classes and if you book, you may be the only delegate attending.

NOTE : prices are per delegate and exclude VAT.

View scheduled dates for the course you want in the table below.
Then click on 'Book now' against the class you want to book.

Professional Receptionist Skills
Dec 2, 2015
Book now
Dec 2, 2015
London Baker Street W1
Dec 11, 2015
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Dec 17, 2015
London Victoria
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Dec 18, 2015
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Dec 21, 2015
Reading Green Park
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Dec 22, 2015
Milton Keynes
Book now
Dec 22, 2015
Jan 6, 2016
Tower Bridge
Book now
Jan 8, 2016
Birmingham City Centre
Book now
Jan 13, 2016
Book now
Jan 20, 2016
Book now
Jan 22, 2016
Manchester Princess Street
Book now
Jan 27, 2016
Book now
Feb 3, 2016
London Victoria
Book now
Feb 3, 2016
Milton Keynes
Book now
Feb 10, 2016
Book now
Feb 12, 2016
Reading Green Park
Book now
Feb 17, 2016
Birmingham City Centre
Book now
Feb 19, 2016
Tower Bridge
Book now
Feb 26, 2016
Book now




Harriet Reynolds, Nov 18 2015
Course rating of 4 stars
"Very helpful cheerful trainer - very good at her job" Ann Walters, Oct 28 2015
Course rating of 4 stars
"A good informative day. Graham talked on different scenarios, asked what we would do in those circumstances and then went on to say how to approach things in several different ways for a similar circumstances. A well informed gentleman who knows his job." Suzanne Harty, Oct 14 2015
Course rating of 4 stars
"I thought Candy went over and beyond training me she made me aware how important my role is at the centre .I grew more confident as the day went out as she helped to strengthen my weaknesses while enabling me to see and build on my qualities . It was very important to me that I learned to value myself and the job I do so I can put that over in the appropriate way to my colleagues to gain the support I need to help the centre give a very valuable service." Chantelle Coyne , Sep 2 2015
Course rating of 5 stars
"The training was excellent. I really enjoyed the training and Janet's teaching was fantastic. " Judy Dodoo, Aug 28 2015
Course rating of 4 stars
"The trainer was very good at the delivery of the training." Zakia Akhtar, Jul 9 2015
Course rating of 5 stars
"The trainer (Janet) was brilliant. Her informal approach made me feel at ease and I learnt a lot more than I would have if it had been formally set out." Andreea Belciu, Jun 4 2015
Course rating of 5 stars
"exelent trainer. " Sue Lamberton, May 7 2015
Course rating of 4 stars
"Trainer that delivered the course was outstanding!" Sally Glover, May 7 2015
Course rating of 4 stars
"Trainer/Speaker was excellent, engaging and interesting." Carole Boulton, Mar 18 2015
Course rating of 5 stars
"Excellent course done by an extremely helpful trainer." leann shires, Jan 23 2015
Course rating of 4 stars
"i really enjoyed the course an met so lovely people " Laura Golding, Jan 23 2015
Course rating of 4 stars
"Enjoyable day, nice small group, easy to open up and talk and ask questions, interesting subjects, would recommend. Thanks!" Courtney Greatorix, Nov 26 2014
Course rating of 4 stars
"I thought my trainer Andrea was great and really appreciated the time she took to make sure I understood each topic covered. I was also happy that Andrea was happy to answer my many questions during the course." Maureen Arkley, Nov 19 2014
Course rating of 4 stars
"Leeza was an excellent tutor, professional but friendly. She took care to put me at my ease before starting to teach and then established if I had any areas of particular concern, so that she could effectively tailor the course content to my requirements. I really enjoyed my day and learnt a lot which I will be able to apply both at work and at home." Heather Brown, Nov 12 2014
Course rating of 4 stars
"Excellent trainer (Louise) good lunch also."
General Information

All Activia training courses have been created, reviewed and developed to ensure they provide up to date and constantly improving standards of content. Our Receptionist Skills training is interactive and classroom-based which maximises learning through the ability to ask questions and discuss specific issues.

Class Sizes

Maximum class size for Receptionist Skills courses is 10 delegates, which ensures that attendees get adequate time for personal attention from the instructor. At some of our centres, the maximum class size is 12 delegates.

Note that we never cancel our scheduled classes -- even if there are only one or two delegates -- so once you have booked, your place is assured.

Private (closed) classes can be booked at our centres, subject to the same maximum class sizes, if you want to use our facilities for your training.

For training at your offices, we can deliver classes of up to 15 delegates, though with bigger class sizes you must understand that there is less time for questions from delegates, and this may affect the quality of their experience.

How to book
Course, dates and delegate numbers
Decide on the Receptionist Skills course you want, the date(s) you can attend, and the number of delegates involved
Training location
Also decide whether you want training at your offices or at one of our centres.
Speedy course booking
You can use the Speedy Quote option to get a quick price, and to book online
Call us
if at any time you want help or advice, or you want to book on the telephone, just call us on 0333 6000 111 to speak to one of our friendly training advisors

Note: With non-credit card bookings you must sign and return a Booking Form before we can confirm your training.

Also note: If you are a private individual you must pay by credit card at the time of booking.

The confirmation process
Course places allocated
Your place is allocated, along with workbooks (and lunches if it's at our centre)
Booking confirmation
You receive an official confirmation, with joining instructions (and directions if it's at our centre)
Training invoice
You receive a VAT invoice

Note: Please allow 1 - 2 working days for your confirmation and invoice.

What happens on the day

If you are coming to our centre, dress code is smart casual.   Refreshments and a free buffet lunch will be provided, but please note that, as a training company who relies on caterers, we are unable to reliably provide for differing dietary requirements, so if you are in any doubt then please bring your own.   The timetable is as follows:













Note: break times can vary according to the needs of the training, and course duration for smaller class sizes are usually shorter because fewer delegates have fewer questions !

For training at your offices, this itenerary can be varied by prior arrangement.

What you get

With your Receptionist Skills training course from Activia, you get a free workbook, so you can review and revise afterwards to reinforce your knowledge.

Every delegate on a Receptionist Skills course also gets an Activia Training Attendance Certificate.


Call us on:
0333 6000 111


We can enhance your skills with Receptionist Training Courses from Activia at any of our twelve training centres UK wide, or we can come to your offices: if you have groups of three or more staff who need training, this is a very convenient, flexible and cost effective option.

We have been training business all over the UK since 1995 and have continually developed our philosophy of high quality, flexible and results-driven provision of training in Receptionist.   This means you can be confident that we have the expertise, and the experience, to give you a great return on your investment in Receptionist course.

Why not contact us today to see what we can do for you?

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Contact Details

Activia Training

Locations icon Address: Head Office, Regus House,
268 Bath Road
Slough, Berkshire SL1 4DX

Phone icon Sales:           0333 6000 111

Phone icon Service:       0333 6000 555

Phone icon Accounts:    0333 6000 777

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