PROFESSIONAL RECEPTIONIST SKILLS
The best solution for Receptionist Training CoursesA hands-on one-day course with free pre-course online skills testing
Full details of modules and topics covered in this one-day course
This is a one-day training course structured into 14 modules
WHY RECEPTIONIST SKILLS TRAINING ?
You only have one chance to create a good first impression, making receptionists and telephonists vitally important (and often under-rated) members of your team.
We work with you to define your objectives, the areas we need to cover and the best method of training delivery for your particular circumstances.
The result ? Your customers will have a positive experience when dealing with your company, motivating them to favour you in the future.
- Customer Service Exercise
- Bet You Didn't Know That
- Superior Receptionist Behaviours
- What Do You See ?
- First Impressions
- Moments of Truth
- Good vs Exceptional Customer Service
- Why Communication Goes Wrong
- Getting Communications Across
- Personal Communication Style Questionnaire
- What Are Open Questions?
- What are Closed Questions?
- T.E.D. Technique for Open Questions
- Funnelling Technique
- Listening Skills Questionnaire
- Listening Skills Tips/Techniques
- Telephone Skills Self Diagnostic
- Inappropriate Language/Phrases Exercise
- Effective Telephone Communicators
- Poor Telephone Communicators
- Six Steps to Handling an Incoming Call
- Warm Transfer of Calls
- Message Taking
- Car wars exercise
- Assertiveness, Aggressiveness and Passivity
- Assertiveness - The 3 Steps
- Assertive Skill Practice
- Positive Words and Phrases
- Words and Phrases Exercise
- Irate People - Tips and Tactics
AVERAGE REVIEW: 4.6 out of 5 BASED ON 94 REVIEWS
"Would like to thank Vivien! Gave me some really good advice which I have already put into practice."
Margaret Mc Govern , Oct 24 2018
"Very good - I was pleased "
Kerry Wideria, Sep 17 2018
"The course Tutor was really nice and very friendly"
Rhiann Pierre, Jul 9 2018
"A big thank you to Katrina for being so lovely and making the course a fun enjoyable day for me"
Julie Roberts, Jun 25 2018
"Trainer was amusing and kept our interest throughout."
Debbie Stanyer, Jun 20 2018
"Good trainer and the course was most helpful."
Nicola Brooks, Jun 20 2018
"Excellent training course and the Trainer was most helpful with all advice relating to our workplace."
Sarah Wilson , Apr 30 2018
"Thoroughly enjoyed the course and how it was presented. I have a very enjoyable day and came away with new skills to enable me to do my job to a high standard."
CarolineOwen , Apr 30 2018
"Bev the trainer was excellent, I really enjoyed the course and it was well presented and the training booklet will be great to refer back to "
carol joddrell, Apr 30 2018
"The small group situation was very valuable as we shared a lot of common situations. Bev was great at extracting the lessons to be learnt from these exchanges."
All Activia receptionist training courses have been created, reviewed and developed to ensure up to date provision and constantly improving standards of content. Our Receptionist Skills training is interactive and classroom-based which maximises learning through the ability to ask questions and discuss specific issues.
Maximum class size for Receptionist Skills courses is 10 delegates, which ensures that attendees get adequate time for personal attention from the instructor. At some of our centres, the maximum class size is 12 delegates.
Note that we never cancel our scheduled classes -- even if there are only one or two delegates -- so once you have booked, your place is assured.
For training at your offices, we can deliver classes of up to 15 delegates, though with bigger class sizes you must understand that there is less time for questions from delegates, and this may affect the quality of their experience.
Note: With non-credit card bookings you must sign and return a Booking Form before we can confirm your training.
Also note: If you are a private individual you must pay by credit card at the time of booking.
Note: Please allow 1 - 2 working days for your confirmation and invoice.
If you are coming to our centre, dress code is smart casual. Refreshments in the form of tea/coffee will be provided for morning and afternoon breaks, but please note that we do not provide lunch. The timetable is as follows:
Note: break times can vary according to the needs of the training, and course duration for smaller class sizes are usually shorter because fewer delegates have fewer questions !
For training at your offices, this itenerary can be varied by prior arrangement.
With your Receptionist Skills training course from Activia, you get a free workbook, so you can review and revise afterwards to reinforce your knowledge.
Every delegate on a Receptionist Skills course also gets an Activia Training Attendance Certificate.
PROFESSIONAL RECEPTIONIST SKILLS
We can enhance your skills with courses in receptionist skills at any of our twelve training centres UK wide, or we can come to your offices.
We have been delivering professional receptionist skills since 1995, on the basis of high quality, flexible and results-driven training in receptionist skills. So you can be confident that we have the expertise, and the experience, to give you great Training in Receptionist Skills from Activia.
Why not contact us today to see how we can help with providing your Receptionist course ?