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Results-Based Receptionist Skills Training
Results-Based Receptionist Skills Training
 

TRAINING IN RECEPTIONIST SKILLS

Your place for Receptionist course

Professional Receptionist Skills, delivered UK-wide in 11 Activia training centres or at your offices
See Our Latest Reviews on TrustPilot:
Classroom training

Classroom training

Classroom training is proven to give the best learning experience and knowledge retention. You have the benefit of a relaxed but professional learning environment, an experienced trainer and the opportunity to ask questions, so you are 100% sure you understand all the course content.

And with our long history of training since 1995, along with our experienced trainers, you are sure to get the service and skills enhancement you need.

Want to see prices and options for delivery of your training?

Move to next Receptionist Skills section

COURSE OUTLINES & LINKS

Browse the outlines and click for more details on each course

Professional Receptionist Skills

Logo for Receptionist Skills Training : Professional Receptionist Skills
COURSE OUTLINE     [Duration: one day]

  • Introduction and Course Overview
  • Exercise: Getting to Know You
  • The Role of the Receptionist
  • Customer Service Principles
  • Communication
  • Questioning Techniques
  • Listening Skills
  • Telephone Skills
  • The Factors of The Voice
  • Professional Handling of Incoming Calls
  • Telephone Work - Standards Monitoring Checklist
  • Assertiveness
  • Dealing with Anger
  • Your Personal Action Plan

Click for FULL COURSE DETAILS

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DELEGATE FEEDBACK

AVERAGE REVIEW: 4.8 out of 5  BASED ON 100 REVIEWS
Jacqueline Balko
, Course:
Professional Receptionist Skills
Jun 12 2019

"Venue was easy to get to and the tutor was knowledgeable and friendly."
  Course rating of 3 stars
paula Sweeney
, Course:
Professional Receptionist Skills
Apr 10 2019

"Many thanks to Carly, A total asset to your team."
  Course rating of 3 stars
Alison Deakin
, Course:
Professional Receptionist Skills
Jan 18 2019

"I really enjoyed the course, it was very informative and reassuring."
  Course rating of 5 stars
Emily Ross
, Course:
Professional Receptionist Skills
Dec 5 2018

"The course content was in keeping to the title of training course we attended. The Trainer delivered the course material very well and I felt he related to us all very well too. The exercises that were given throughout the training day engaged us all and helped us to think about how we respond to our daily tasks, other team members and customers. "
  Course rating of 5 stars
Gareth Oram
, Course:
Professional Receptionist Skills
Dec 5 2018

"Very happy with the course and the way the course was delivered to us."
  Course rating of 5 stars
Angela Hughes
, Course:
Professional Receptionist Skills
Nov 14 2018

"The trainer was very friendly and overall happy with the delivery of the course and its content"
  Course rating of 4 stars
Cheryl Samuels
, Course:
Professional Receptionist Skills
Nov 5 2018

"Would like to thank Vivien! Gave me some really good advice which I have already put into practice."
  Course rating of 5 stars
Margaret Mc Govern
, Course:
Professional Receptionist Skills
Oct 24 2018

"Very good - I was pleased "
  Course rating of 5 stars
Kerry Wideria
, Course:
Professional Receptionist Skills
Sep 17 2018

"The course Tutor was really nice and very friendly"
  Course rating of 4 stars
Rhiann Pierre
, Course:
Professional Receptionist Skills
Jul 9 2018

"A big thank you to Katrina for being so lovely and making the course a fun enjoyable day for me"
  Course rating of 4 stars

Want to see prices and options for delivery of your training?

Move to next Receptionist Skills section

GENERAL INFORMATION

What we do, and how we work, to make sure you get the most from the courses you attend

Receptionists can be overlooked or even considered non-essential for the successful running of a company, but this couldn't be further from the truth. Receptionists occupy a front-line position within an organisation and are therefore one of the most visible - and important - employees within the structure. Their skills and expertise can mean the difference between losing a potential customer and gaining a loyal client.

Being a receptionist is a significant responsibility and this role is often more complex than it might seem. There can be many things to deal with in addition to the "meet and greet" and telephone handling duties. There can be meetings to organise and schedule, deliveries to co-ordinate and general administration to deal with. Being an efficient and reliable receptionist is not an easy task, and this is where a receptionist skills course can help you.



GET IN TOUCH

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0333 6000 111

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