RECEPTIONIST TRAINING COURSES
Receptionist Skills TrainingProfessional Receptionist Skills, delivered UK-wide in 11 Activia training centres or at your offices
Classroom training is proven to give the best learning experience and knowledge retention. You have the benefit of a relaxed but professional learning environment, an experienced trainer and the opportunity to ask questions, so you are 100% sure you understand all the course content.
And with our long history of training since 1995, along with our experienced trainers, you are sure to get the service and skills enhancement you need.
RECEPTIONIST SKILLS TRAINING
Professional Receptionist SkillsCOURSE OUTLINE
[Duration: one day]
- Introduction and Course Overview
- Exercise: Getting to Know You
- The Role of the Receptionist
- Customer Service Principles
- Questioning Techniques
- Listening Skills
- Telephone Skills
- The Factors of The Voice
- Professional Handling of Incoming Calls
- Telephone Work - Standards Monitoring Checklist
- Dealing with Anger
- Your Personal Action Plan
FOR OUR RECEPTIONIST SKILLS COURSES
"Would like to thank Vivien! Gave me some really good advice which I have already put into practice." Margaret Mc Govern , Course: Professional Receptionist Skills Oct 24 2018
"Very good - I was pleased " Kerry Wideria, Course: Professional Receptionist Skills Sep 17 2018
"The course Tutor was really nice and very friendly" Rhiann Pierre, Course: Professional Receptionist Skills Jul 9 2018
"A big thank you to Katrina for being so lovely and making the course a fun enjoyable day for me" Julie Roberts, Course: Professional Receptionist Skills Jun 25 2018
"Trainer was amusing and kept our interest throughout." Debbie Stanyer, Course: Professional Receptionist Skills Jun 20 2018
"Good trainer and the course was most helpful." Nicola Brooks, Course: Professional Receptionist Skills Jun 20 2018
"Excellent training course and the Trainer was most helpful with all advice relating to our workplace." Sarah Wilson , Course: Professional Receptionist Skills Apr 30 2018
"Thoroughly enjoyed the course and how it was presented. I have a very enjoyable day and came away with new skills to enable me to do my job to a high standard." CarolineOwen , Course: Professional Receptionist Skills Apr 30 2018
"Bev the trainer was excellent, I really enjoyed the course and it was well presented and the training booklet will be great to refer back to " carol joddrell, Course: Professional Receptionist Skills Apr 30 2018
"The small group situation was very valuable as we shared a lot of common situations. Bev was great at extracting the lessons to be learnt from these exchanges."
ABOUT RECEPTIONIST SKILLS TRAINING
Receptionists can be overlooked or even considered non-essential for the successful running of a company, but this couldn't be further from the truth. Receptionists occupy a front-line position within an organisation and are therefore one of the most visible - and important - employees within the structure. Their skills and expertise can mean the difference between losing a potential customer and gaining a loyal client.
Being a receptionist is a significant responsibility and this role is often more complex than it might seem. There can be many things to deal with in addition to the "meet and greet" and telephone handling duties. There can be meetings to organise and schedule, deliveries to co-ordinate and general administration to deal with. Being an efficient and reliable receptionist is not an easy task, and this is where a receptionist skills course can help you.
RECEPTIONIST SKILLS TRAINING
We can enhance your skills with courses in receptionist skills at any of our twelve training centres UK wide, or we can come to your offices: if you have groups of three or more staff who need training, this is a very convenient, flexible and cost effective option. Moreover, most of our receptionist courses are 1 day, which keeps "out of office" periods for attendees to a minimum.
We have been delivering receptionist skills training all over the UK since 1995 and have continually developed our philosophy of high quality, flexible and results-driven provision of training in receptionist skills to ensure constantly improving standards of quality. So you can be confident that we have the expertise, and the experience, to give you a great return on your investment in Training in Receptionist Skills from Activia.
Why not contact us today to see how we can help with providing your Receptionist course ?