Subscribe for access to this FREE e-learning mini-course!

Your First Name:

Your Surname:

Your Email Address:


Hamburger menu
bookings:   0333 6000 111
service:       0333 6000 555
Results-Based Receptionist Skills Training
Results-Based Receptionist Skills Training


Your place for Receptionist course

Professional Receptionist Skills, delivered UK-wide in 11 Activia training centres or at your offices
See Our Latest Reviews on TrustPilot:
Activia Training Silver Jubilee - training since 1995

Prices you'll not see anywhere else!

Training vouchers

Prices cut by up to 30%

Scheduled Public Classes: Additional delegates for just £99

Training at Your Offices: Prices from £299

Training Vouchers: Prices for block tickets from £725

Click the orange "Book Your Training" button on the right of the page, and see how much you can save ... but remember: these prices won't last for ever!

Classroom training

Classroom training

Live, fully interactive training is proven to give the best learning experience and knowledge retention. You have the benefit of a relaxed but professional learning environment, an experienced trainer and the opportunity to ask questions, so you are 100% sure you understand all the course content.

And with our long history of training since 1995, along with our experienced trainers, you are sure to get the service and skills enhancement you need.

Want to see prices and options for delivery of your training?

Move to next Receptionist Skills section


Browse the outlines and click for more details on each course

Professional Receptionist Skills

Logo for Receptionist Skills Training : Professional Receptionist Skills
COURSE OUTLINE     [Duration: one day]

  • Introduction and Course Overview
  • Exercise: Getting to Know You
  • The Role of the Receptionist
  • Customer Service Principles
  • Communication
  • Questioning Techniques
  • Listening Skills
  • Telephone Skills
  • The Factors of The Voice
  • Professional Handling of Incoming Calls
  • Telephone Work - Standards Monitoring Checklist
  • Assertiveness
  • Dealing with Anger
  • Your Personal Action Plan


Want to see prices and options for delivery of your training?

Move to next Receptionist Skills section


Jacqueline Balko
, Course:
Professional Receptionist Skills
Jun 12 2019

"Venue was easy to get to and the tutor was knowledgeable and friendly."
  Course rating of 4 stars
paula Sweeney
, Course:
Professional Receptionist Skills
Apr 10 2019

"Many thanks to Carly, A total asset to your team."
  Course rating of 4 stars
Alison Deakin
, Course:
Professional Receptionist Skills
Jan 18 2019

"I really enjoyed the course, it was very informative and reassuring."
  Course rating of 5 stars
Emily Ross
, Course:
Professional Receptionist Skills
Dec 5 2018

"The course content was in keeping to the title of training course we attended. The Trainer delivered the course material very well and I felt he related to us all very well too. The exercises that were given throughout the training day engaged us all and helped us to think about how we respond to our daily tasks, other team members and customers. "
  Course rating of 5 stars
Gareth Oram
, Course:
Professional Receptionist Skills
Dec 5 2018

"Very happy with the course and the way the course was delivered to us."
  Course rating of 5 stars
Angela Hughes
, Course:
Professional Receptionist Skills
Nov 14 2018

"The trainer was very friendly and overall happy with the delivery of the course and its content"
  Course rating of 5 stars
Cheryl Samuels
, Course:
Professional Receptionist Skills
Nov 5 2018

"Would like to thank Vivien! Gave me some really good advice which I have already put into practice."
  Course rating of 5 stars
Margaret Mc Govern
, Course:
Professional Receptionist Skills
Oct 24 2018

"Very good - I was pleased "
  Course rating of 5 stars
Kerry Wideria
, Course:
Professional Receptionist Skills
Sep 17 2018

"The course Tutor was really nice and very friendly"
  Course rating of 5 stars
Rhiann Pierre
, Course:
Professional Receptionist Skills
Jul 9 2018

"A big thank you to Katrina for being so lovely and making the course a fun enjoyable day for me"
  Course rating of 5 stars

Want to see prices and options for delivery of your training?

Move to next Receptionist Skills section


What we do, and how we work, to make sure you get the most from the courses you attend

Receptionists can be overlooked or even considered non-essential for the successful running of a company, but this couldn't be further from the truth. Receptionists occupy a front-line position within an organisation and are therefore one of the most visible - and important - employees within the structure. Their skills and expertise can mean the difference between losing a potential customer and gaining a loyal client.

Being a receptionist is a significant responsibility and this role is often more complex than it might seem. There can be many things to deal with in addition to the "meet and greet" and telephone handling duties. There can be meetings to organise and schedule, deliveries to co-ordinate and general administration to deal with. Being an efficient and reliable receptionist is not an easy task, and this is where a receptionist skills course can help you.


Call us on:
0333 6000 111

   You can email us direct (You'll usually get a response within 2-3 working hours)
   Or fill out the details below and we'll be in touch very soon:

Stay in touch

Back to top
Information & Resources
Special Offers
Information Updates
About Activia
Admin Tools
Cloud Tools
Development Tests
Quality Assurance

[NOTE: Mouse over the titles above,
then to visit the website pages you want,
click on the links in the right hand panel]
About Activia Training
Silver Jubilee training offers
To celebrate our 25 years in business, we're offering prices you won't see anywhere else:
  • Prices cut by up to 30%
  • Scheduled Public Classes: Extra delegates for just £99
  • Training at Your Offices: Prices from £299
  • Training Vouchers: Prices for block tickets from £725
Training e-directory
More than a brochure
Download on to a PC or Mac and
reference whenever you like
Activia newsletter
Stay In Touch
Don't miss out on out latest courses,
resources and special offers
Training Vouchers
Training vouchers
The Smart Way to Organise Training
Activia's Training Vouchers allow you to purchase
your training in advance at big discounts
Useful Information
Useful information
What Would You Like to Know?
Information about how we work, and think,
what we provide and the resources we offer
Download Your Certificate
Get your course certificate
Sent Straight to Your Inbox

Download your Activia certificate: just enter a few details
GateWay Login
Training GateWay
Your Complete Learning Management System
Schedule and manage company-wide training requirements
E-Learning Dashboard
Online dashboard
Log in and Get Started

View and manage your online courses
and videos
Test Your Skills
Test your skills
Check Your Skill Level

Identify your skills gaps
with a simple online test
Build a Bespoke Course
Bespoke course builder
Create Your Own Bespoke Course Online
Get the most from your training by
using our unique bespoke form
Schedule Your Own
Schedule your own class
If You Can't See a Date
that Suits...
Arrange a public/open class
on a date of your choice
Assertiveness test
Time Management
Time management test

Communication Skills
Communication skills test
Likeability test
ISO9001 logo
Quality Assured continuously
since 2005

ISO9001 guarantees the quality of
operations and customer service
CPD Corporate Member
CPD corporate logo
CPD accredited courses:
quality content AND delivery

Get a CPD certificate with
most courses we deliver
ILM logo
See details of our ILM
development awards

Get official ILM certificates
after your training
Our Courses
Microsoft Desktop Software
Project Management
HR, Training & Recruitment
Sales & Developing Business
Personal & Business Skills
Crystal Reports
Online Training: Videos
Online Training: Webinars
Use our Full Course Finder

[NOTE: Mouse over the titles above,
then to visit the website pages you want,
click on the links in the right hand panel]
Our courses
Select Your Course
We cover all you need
to improve productivity and
quality at work
Upgrade your skills in the shortest time!
Browse the categories on the left
but if you can't see what you want, click below:
Training course finder
Our Locations
South and South East
About Our Training Centres
Training at Your Offices
Online Training: Videos
Online Training: Webinars

[NOTE: Mouse over the titles above,
then to visit the website pages you want,
click on the links in the right hand panel]
Our training centres
Activia's Centres in London
London Victoria training centre
60 Buckingham Palace Road

0207 118 0069
Tower Bridge training centre
Tower Bridge Business Centre
46-48 East Smithfield
0207 118 0069
Activia's Centres in the South and South East
Reading training centre
9 Greyfriars Road
0118 418 1009
Bristol training centre
Easton Business Centre
Felix Road
0117 259 1009
Milton Keynes training centre
Technology House
151 Silbury Boulevard
Milton Keynes
01908 984 151
Activia's Centres in the Midlands
Birmingham training centre
The McLaren Building
46 The Priory, Queensway
B4 7LR
0121 4011 369
Leicester training centre
Rutland House
23-25 Friar Lane
0116 416 1005
Nottingham training centre
Two King Street Nottingham

0115 7401 464
Activia's Centres in the North
Manchester training centre
111 Piccadilly
M1 2HY
0161 207 1221
Leeds training centre
100-114 Wellington Street
0113 4001 246
About our training centres
About Our Training Centres
With ten training centres, and a national network of trainers, we're sure to fit the bill for your training.
Training at Your Offices
How about this for easy training of groups of people?
All you need is a suitable room, and we can bring your training to you!
In house training
Ways to Contact Us
Email Us Direct

0333 6000 111 for Sales/Bookings
0333 6000 555 for Service
Callback request
Free Callback
If you'd like us to call you back, just fill in a simple form and we'll get back to you very soon!
More information
Request More Information
If you want more information, use our request form and we'll be in touch.

Contact us
Speedy Quote
If you can't see a price for what you want on the website, get in touch!

Give Us Feedback
We always want to know what our customers think, so please contact us!

Schedule your own training course
Schedule Your Own
Only at Activia can you actually schedule your own Public/Open course.

Site Cookies
We have placed cookies on your device to help make this website better.

You can change your cookie settings in your browser. Otherwise, we’ll assume you’re OK to continue.

I'm fine with this