RECEPTIONIST TRAINING COURSES
Your place for Receptionist courseProfessional Receptionist Skills, delivered UK-wide in 11 Activia training centres or at your offices
Classroom training is proven to give the best learning experience and knowledge retention. You have the benefit of a relaxed but professional learning environment, an experienced trainer and the opportunity to ask questions, so you are 100% sure you understand all the course content.
And with our long history of training since 1995, along with our experienced trainers, you are sure to get the service and skills enhancement you need.
Professional Receptionist SkillsCOURSE OUTLINE
[Duration: one day]
- Introduction and Course Overview
- Exercise: Getting to Know You
- The Role of the Receptionist
- Customer Service Principles
- Questioning Techniques
- Listening Skills
- Telephone Skills
- The Factors of The Voice
- Professional Handling of Incoming Calls
- Telephone Work - Standards Monitoring Checklist
- Dealing with Anger
- Your Personal Action Plan
FOR OUR RECEPTIONIST SKILLS COURSES
Receptionists can be overlooked or even considered non-essential for the successful running of a company, but this couldn't be further from the truth. Receptionists occupy a front-line position within an organisation and are therefore one of the most visible - and important - employees within the structure. Their skills and expertise can mean the difference between losing a potential customer and gaining a loyal client.
Being a receptionist is a significant responsibility and this role is often more complex than it might seem. There can be many things to deal with in addition to the "meet and greet" and telephone handling duties. There can be meetings to organise and schedule, deliveries to co-ordinate and general administration to deal with. Being an efficient and reliable receptionist is not an easy task, and this is where a receptionist skills course can help you.