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bookings:   0333 6000 111
service:       0333 6000 555
Results-Based Receptionist Skills Training
Results-Based Receptionist Skills Training


Receptionist Skills Training

Professional Receptionist Skills delivered in 11 UK locations or at your offices UK-wide
See Our Latest Reviews on TrustPilot:
Your First Choice for Receptionist Skills Training
Classroom training Classroom training

Classroom training is proven to give the best learning experience and knowledge retention. You have the benefit of a relaxed but professional learning environment, an experienced trainer and the opportunity to ask questions, so you are 100% sure you understand all the course content.

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    Course outlines and links
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Browse the outlines and click for more details on each course

Professional Receptionist Skills

Professional Receptionist Skills

[Duration: one day]

  • Introduction and Course Overview
  • Exercise: Getting to Know You
  • The Role of the Receptionist
  • Customer Service Principles
  • Communication
  • Questioning Techniques
  • Listening Skills
  • Telephone Skills
  • The Factors of The Voice
  • Professional Handling of Incoming Calls
  • Telephone Work - Standards Monitoring Checklist
  • Assertiveness
  • Dealing with Anger
  • Your Personal Action Plan

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Do you want the best? Here's how to get it!
Classroom training for RECEPTIONIST SKILLS
Classroom training provides the best learning experience and knowledge retention, and is the preferred choice if you want to really get to grips with the subject.
Our class sizes are always small, allowing lots of time for questions and discussion, so you come away with a full grasp of the content, ready to use it right away.
Options for Classroom Training
Scheduled Public Classes

Best for: 1 - 4 delegates

With 11 centres across the UK, we always have a full schedule of great courses at super prices.
And we don't cancel classes – even if you are the only delegate booked on the course!

Price Guide
  • Prices for public classes start at £199
  • Early Bird discounts can reduce the price to £139
  • For multiple delegates, prices can be as low as £119

If you don't see a course at the location, or on the date, you want, it is often possible to take advantage of our unique "Schedule Your Own" feature which is available from £199.

Book Online
It couldn't be easier with our full listings of classes and dates: just click here and reserve your place in two minutes.

Training at Your Offices

Best for: 3 or more delegates

A great option that's cost effective and easy to organise: just set up the training room and we come to you to deliver the content you want on the day you choose.

Price Guide
Prices for training at your offices starts at £449

Book Online
Take a look at our new "book online" option where you can select your course and the date you want. click here to see how to arrange your training in no time at all.

Private Training at Our Centres

Best for: 3 or more delegates

If you want training away from your offices (and possible distractions), we can arrange a day at one of our centres with only your staff in attendance.

Price Guide
Prices for private Receptionist Skills training at our centres varies, but generally starts at £499

Call us on 0333 6000 111 or request a callback so we can discuss your needs.

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Chloe Moreton , Course: Feb 20 2017
Course rating of 5 stars "Excellent teacher!"

Charly Cornell , Course: Jan 13 2017
Course rating of 4 stars "Jane was lovely, i learnt a lot and learned to respect my job more. "

Jannette Hickey , Course: Dec 21 2016
Course rating of 5 stars "The course was very enjoyable and conducted in a very professional manner by the trainer Claire. "

Francesca Baldwin, Course: Jul 20 2016
Course rating of 5 stars "Graham was brilliant. Very kind & knowledgeable. Thank you"

Amanda McCarthy, Course: Jun 24 2016
Course rating of 5 stars "The course was well presented by an excellent tutor."

val shield , Course: Jun 24 2016
Course rating of 5 stars "It was an excellent course run very professionally"

Amanda McCarthy , Course: Jun 24 2016
Course rating of 5 stars "The training was very well delivered and the training booklet where very well presented and will continue to assist the team going forward."

Emily Brown, Course: Jun 22 2016
Course rating of 5 stars "Really enjoyed the course. Great trainer (Chris)."

Aimee-Jay Wilson, Course: Jun 10 2016
Course rating of 5 stars "I would just like to say my trainer for the day was brilliant! He was an amazing trainer and made me feel comfortable from the moment I meet him . His friendly and funny personality made the course a lot more enjoyable. He also made me feel more confident about myself and what I was doing and I would highly recommend him to anyone wanting to do a course with activia."

Joanne Rana, Course: Jun 6 2016
Course rating of 5 stars "The trainer was very enthusiastic and knowledgeable. He encouraged the whole group to participate throughout the training session. "

Melissa Book , Course: May 20 2016
Course rating of 5 stars "Candy was top class!"

Sukkeena King , Course: May 20 2016
Course rating of 5 stars "Candy was brilliant!"

Sahida Azam , Course: May 6 2016
Course rating of 4 stars "the course trainer Dave was excellent, he answers all questions and gave tips and ideas for the role."

Faye Ryder, Course: May 4 2016
Course rating of 5 stars "Louise was very good on portraying this particular course and I did get some good feel factors in respect of the assertive side of things, she was very good at explaining anything and putting things in a different perspective."

Harriett Ray , Course: Apr 27 2016
Course rating of 4 stars "Thanks Again."

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What we do, and how we work, to make sure you get the most from the courses you attend

Receptionists can be overlooked or even considered non-essential for the successful running of a company, but this couldn't be further from the truth. Receptionists occupy a front-line position within an organisation and are therefore one of the most visible - and important - employees within the structure. Their skills and expertise can mean the difference between losing a potential customer and gaining a loyal client.

Being a receptionist is a significant responsibility and this role is often more complex than it might seem. There can be many things to deal with in addition to the "meet and greet" and telephone handling duties. There can be meetings to organise and schedule, deliveries to co-ordinate and general administration to deal with. Being an efficient and reliable receptionist is not an easy task, and this is where a receptionist skills course can help you.

Why is Receptionist training important?

So being a good receptionist is much more than picking up the phone or greeting customers, although these are extremely important parts of the job. You are likely to be the first point of contact for most people who do business with the organisation, which means that not only do your manners, appearance and your knowledge reflect on the entire company, but you are largely responsible for how the company is perceived by its existing and potential customers.

Receptionists set the stage for how customers view their experience with the company and their role is vital to a successful, smooth running organisation. In order to create a good first impression and to make sure you represent your company in a professional manner, it is crucial that you're aware of the most important customer service principles and key interpersonal skills essential for success.

How Do Activia's Courses Help You?

Our receptionist courses are designed to help you develop in a number of areas, including customer service skills and your communication style, as well as easy-to-digest tips on how to handle incoming calls efficiently and improve your telephone skills. The training will help you recognise the difference between merely good and exceptional customer service, learn why communication can go wrong and providing some techniques for questioning.

We will give you practical tips on how you can improve your listening skills and why it's so important, and how being assertive at times can help you develop a more productive working relationship with colleagues and clients.

And, as with all Activia's workshops, the focus is on you. So not only do we always run small class sizes in which your trainer will be happy to answer any questions you have, but at the end of your training we help you put together a personal action plan, which you can take back to your workplace and use to drive your progress.


Call us on:
0333 6000 111

   You can Email us direct (You'll usually get a response within 2-3 working hours)
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We can enhance your skills with courses in receptionist skills at any of our twelve training centres UK wide, or we can come to your offices: if you have groups of three or more staff who need training, this is a very convenient, flexible and cost effective option. Moreover, most of our receptionist courses are 1 day, which keeps "out of office" periods for attendees to a minimum.

We have been delivering receptionist skills training all over the UK since 1995 and have continually developed our philosophy of high quality, flexible and results-driven provision of training in receptionist skills to ensure constantly improving standards of quality.   So you can be confident that we have the expertise, and the experience, to give you a great return on your investment in Training in Receptionist Skills from Activia.

Why not contact us today to see how we can help with providing your Receptionist course ?

Stay in touch

Stay In Touch!


Contact Details

Activia Training

Locations Address: Head Office, Regus House,
268 Bath Road
Slough, Berkshire SL1 4DX

Phone Sales:           0333 6000 111

Service:       0333 6000 555

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