TRAINING IN RECEPTIONIST SKILLS
Your place for Receptionist course
Professional Receptionist Skills, delivered UK-wide in 11 Activia training centres or at your officesSee Our Latest Reviews on TrustPilot:
Classroom training
Classroom training is proven to give the best learning experience and knowledge retention. You have the benefit of a relaxed but professional learning environment, an experienced trainer and the opportunity to ask questions, so you are 100% sure you understand all the course content.
And with our long history of training since 1995, along with our experienced trainers, you are sure to get the service and skills enhancement you need.
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Professional Receptionist Skills
COURSE OUTLINE [Duration: one day]
- Introduction and Course Overview
- Exercise: Getting to Know You
- The Role of the Receptionist
- Customer Service Principles
- Communication
- Questioning Techniques
- Listening Skills
- Telephone Skills
- The Factors of The Voice
- Professional Handling of Incoming Calls
- Telephone Work - Standards Monitoring Checklist
- Assertiveness
- Dealing with Anger
- Your Personal Action Plan
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DELEGATE FEEDBACK
AVERAGE REVIEW: 4.8
out of 5 BASED ON 100 REVIEWS
Jacqueline Balko
,
Course: Professional Receptionist Skills
Jun 12 2019 "Venue was easy to get to and the tutor was knowledgeable and friendly."
paula Sweeney
,
Course: Professional Receptionist Skills
Apr 10 2019 "Many thanks to Carly,
A total asset to your team."
Alison Deakin
,
Course: Professional Receptionist Skills
Jan 18 2019 "I really enjoyed the course, it was very informative and reassuring."
Emily Ross
,
Course: Professional Receptionist Skills
Dec 5 2018 "The course content was in keeping to the title of training course we attended. The Trainer delivered the course material very well and I felt he related to us all very well too. The exercises that were given throughout the training day engaged us all and helped us to think about how we respond to our daily tasks, other team members and customers. "
Gareth Oram
,
Course: Professional Receptionist Skills
Dec 5 2018 "Very happy with the course and the way the course was delivered to us."
Angela Hughes
,
Course: Professional Receptionist Skills
Nov 14 2018 "The trainer was very friendly and overall happy with the delivery of the course and its content"
Cheryl Samuels
,
Course: Professional Receptionist Skills
Nov 5 2018 "Would like to thank Vivien! Gave me some really good advice which I have already put into practice."
Margaret Mc Govern
,
Course: Professional Receptionist Skills
Oct 24 2018 "Very good - I was pleased "
Kerry Wideria
,
Course: Professional Receptionist Skills
Sep 17 2018 "The course Tutor was really nice and very friendly"
Rhiann Pierre
,
Course: Professional Receptionist Skills
Jul 9 2018 "A big thank you to Katrina for being so lovely and making the course a fun enjoyable day for me"
Julie Roberts
,
Course: Professional Receptionist Skills
Jun 25 2018 "Trainer was amusing and kept our interest throughout."
Debbie Stanyer
,
Course: Professional Receptionist Skills
Jun 20 2018 "Good trainer and the course was most helpful."
Nicola Brooks
,
Course: Professional Receptionist Skills
Jun 20 2018 "Excellent training course and the Trainer was most helpful with all advice relating to our workplace."
Sarah Wilson
,
Course: Professional Receptionist Skills
Apr 30 2018 "Thoroughly enjoyed the course and how it was presented. I have a very enjoyable day and came away with new skills to enable me to do my job to a high standard."
CarolineOwen
,
Course: Professional Receptionist Skills
Apr 30 2018 "Bev the trainer was excellent, I really enjoyed the course and it was well presented and the training booklet will be great to refer back to "
carol joddrell
,
Course: Professional Receptionist Skills
Apr 30 2018 "The small group situation was very valuable as we shared a lot of common situations. Bev was great at extracting the lessons to be learnt from these exchanges."
Courtney Conway
,
Course: Professional Receptionist Skills
Apr 30 2018 "A very enjoyable experience. "
Sally Boden
,
Course: Professional Receptionist Skills
Mar 21 2018 "Lovely lady and enjoyable day"
Katie Bostock
,
Course: Professional Receptionist Skills
Jan 25 2018 "Colin was a great tutor. Highly reccomended. "
Faye Ryder
,
Course: Professional Receptionist Skills
Dec 20 2017 "The trainer was very nice, friendly and easy to communicate with."
Charles Carpenter
,
Course: Professional Receptionist Skills
Dec 19 2017 "Good learning environment made by tutor, Vivien. This made it easy to take in and enjoy the information that was being presented before us."
Emma-Jayne May
,
Course: Professional Receptionist Skills
Dec 18 2017 "The lady taking the course was very polite and helpful. Would deffinately do another course."
Hollie Byrne
,
Course: Professional Receptionist Skills
Nov 15 2017 "I found the course interesting.
"
Savannah Morely-Anzalucca
,
Course: Professional Receptionist Skills
Oct 30 2017 "Trainer was lovely, got a lot out of the session as she tailored it to me. "
John Durham
,
Course: Professional Receptionist Skills
Oct 18 2017 "I would wholeheartedly recommend the training to all staff"
Emily Condrey
,
Course: Professional Receptionist Skills
Oct 18 2017 "Excellent training provided"
Tracy Gleeson
,
Course: Professional Receptionist Skills
Aug 23 2017 "It was a small group and Terry our trainer was very good at ensuring that all our questions were answered and the conversation flowed in a way that enabled learning to be fun and enjoyable. "
Wassan Mohammed-Fadhil
,
Course: Professional Receptionist Skills
Aug 7 2017 "was nice small group"
Victoria Carne
,
Course: Professional Receptionist Skills
Aug 7 2017 "The trainer made the course interesting and passed his knowledge on to the class."
Jesse Akinsola
,
Course: Professional Receptionist Skills
Aug 7 2017 "Wonderful teacher, good services and felt well refreshed."
Ieva Baublyte
,
Course: Professional Receptionist Skills
Aug 7 2017 "The training was very well structured and being in a small group a lot of questions were covered and the training was made more personal which helps to understand everything a lot easier. "
Evie Randles
,
Course: Professional Receptionist Skills
Jul 12 2017 "I found the trainer really friendly and easy to talk to he made me feel at ease.
"
Rebecca Park
,
Course: Professional Receptionist Skills
Jun 28 2017 "The Trainer made the day fun and intresting "
Sandra Gregory
,
Course: Professional Receptionist Skills
Jun 12 2017 "The trainer was excellent."
Caron Lawrence
,
Course: Professional Receptionist Skills
May 22 2017 "I enjoyed the course. I have been a receptionist for 5 years and thought that I would know most things but it was nice to learn new things that I can input in my role."
Jodie Loney
,
Course: Professional Receptionist Skills
Apr 5 2017 "Thoroughly enjoyed the course. Liked the fact there were only a few others in the group. Excellent course tutor."
Chloe Moreton
,
Course: Professional Receptionist Skills
Feb 20 2017 "Excellent teacher!"
Charly Cornell
,
Course: Professional Receptionist Skills
Jan 13 2017 "Jane was lovely, i learnt a lot and learned to respect my job more. "
Jannette Hickey
,
Course: Professional Receptionist Skills
Dec 21 2016 "The course was very enjoyable and conducted in a very professional manner by the trainer Claire.
"
Amie Noyes
,
Course: Professional Receptionist Skills
Sep 7 2016 "Lovely trainer, learnt alot. thanks! "
Francesca Baldwin
,
Course: Professional Receptionist Skills
Jul 20 2016 "Graham was brilliant. Very kind & knowledgeable. Thank you"
val shield
,
Course: Professional Receptionist Skills
Jun 24 2016 "It was an excellent course run very professionally"
Amanda McCarthy
,
Course: Professional Receptionist Skills
Jun 24 2016 "The training was very well delivered and the training booklet where very well presented and will continue to assist the team going forward."
Amanda McCarthy
,
Course: Professional Receptionist Skills
Jun 24 2016 "The course was well presented by an excellent tutor."
Emily Brown
,
Course: Professional Receptionist Skills
Jun 22 2016 "Really enjoyed the course. Great trainer (Chris)."
Aimee-Jay Wilson
,
Course: Professional Receptionist Skills
Jun 10 2016 "I would just like to say my trainer for the day was brilliant! He was an amazing trainer and made me feel comfortable from the moment I meet him . His friendly and funny personality made the course a lot more enjoyable. He also made me feel more confident about myself and what I was doing and I would highly recommend him to anyone wanting to do a course with activia."
Joanne Rana
,
Course: Professional Receptionist Skills
Jun 6 2016 "The trainer was very enthusiastic and knowledgeable. He encouraged the whole group to participate throughout the training session. "
Sukkeena King
,
Course: Professional Receptionist Skills
May 20 2016 "Candy was brilliant!"
Melissa Book
,
Course: Professional Receptionist Skills
May 20 2016 "Candy was top class!"
Sahida Azam
,
Course: Professional Receptionist Skills
May 6 2016 "the course trainer Dave was excellent, he answers all questions and gave tips and ideas for the role."
Faye Ryder
,
Course: Professional Receptionist Skills
May 4 2016 "Louise was very good on portraying this particular course and I did get some good feel factors in respect of the assertive side of things, she was very good at explaining anything and putting things in a different perspective."
Kgothatso Louisa Ntlatleng
,
Course: Professional Receptionist Skills
Apr 20 2016 "I appreciated the intimacy of the course that day. There was only two of us that day meaning that all our questions and worries were answered that day. It gave of the impression that the course was tailor made for us that specific day. I received a lot of advice and reassurance on things I wasn't sure about. I really enjoyed the course. "
Rosa Mule
,
Course: Professional Receptionist Skills
Mar 18 2016 "Very good course "
Caroline Gardner
,
Course: Professional Receptionist Skills
Feb 3 2016 "Trainer Simon was a down-to-earth, friendly, funny, diplomatic and all round enjoyable teacher that conveyed ideas via non-patronising, funny, diplomatic and interesting methods. Many thanks!"
Julia Early
,
Course: Professional Receptionist Skills
Jan 20 2016 "Impressed by it all. Loved having the one to one experience."
Seema Sharma
,
Course: Professional Receptionist Skills
Jan 6 2016 "Good course and good manual and pleasant tutor "
Gemma Lord
,
Course: Professional Receptionist Skills
Nov 25 2015 "I thoroughly enjoyed my training, as it was just me on the course on that day I was lucky enough to have the advantage of a 1 to 1 training session and managed to learn a lot. "
Harriet Reynolds
,
Course: Professional Receptionist Skills
Nov 18 2015 "Very helpful cheerful trainer - very good at her job"
Kyra Mullis
,
Course: Professional Receptionist Skills
Nov 18 2015 "I would like to say thank you to the trainer Claudette."
Simon Williams
,
Course: Professional Receptionist Skills
Nov 18 2015 "An excellent course, first class."
Ann Walters
,
Course: Professional Receptionist Skills
Oct 28 2015 "A good informative day. Graham talked on different scenarios, asked what we would do in those circumstances and then went on to say how to approach things in several different ways for a similar circumstances. A well informed gentleman who knows his job."
Suzanne Harty
,
Course: Professional Receptionist Skills
Oct 14 2015 "I thought Candy went over and beyond training me she made me aware how important my role is at the centre .I grew more confident as the day went out as she helped to strengthen my weaknesses while enabling me to see and build on my qualities . It was very important to me that I learned to value myself and the job I do so I can put that over in the appropriate way to my colleagues to gain the support I need to help the centre give a very valuable service."
Chantelle Coyne
,
Course: Professional Receptionist Skills
Sep 2 2015 "The training was excellent. I really enjoyed the training and Janet's teaching was fantastic. "
Judy Dodoo
,
Course: Professional Receptionist Skills
Aug 28 2015 "The trainer was very good at the delivery of the training."
Zakia Akhtar
,
Course: Professional Receptionist Skills
Jul 9 2015 "The trainer (Janet) was brilliant. Her informal approach made me feel at ease and I learnt a lot more than I would have if it had been formally set out."
Andreea Belciu
,
Course: Professional Receptionist Skills
Jun 4 2015 "exelent trainer. "
Sally Glover
,
Course: Professional Receptionist Skills
May 7 2015 "Trainer/Speaker was excellent, engaging and interesting."
Sue Lamberton
,
Course: Professional Receptionist Skills
May 7 2015 "Trainer that delivered the course was outstanding!"
Carole Boulton
,
Course: Professional Receptionist Skills
Mar 18 2015 "Excellent course done by an extremely helpful trainer."
Laura Golding
,
Course: Professional Receptionist Skills
Jan 23 2015 "Enjoyable day, nice small group, easy to open up and talk and ask questions, interesting subjects, would recommend. Thanks!"
leann shires
,
Course: Professional Receptionist Skills
Jan 23 2015 "i really enjoyed the course an met so lovely people "
Courtney Greatorix
,
Course: Professional Receptionist Skills
Nov 26 2014 "I thought my trainer Andrea was great and really appreciated the time she took to make sure I understood each topic covered. I was also happy that Andrea was happy to answer my many questions during the course."
Maureen Arkley
,
Course: Professional Receptionist Skills
Nov 19 2014 "Leeza was an excellent tutor, professional but friendly. She took care to put me at my ease before starting to teach and then established if I had any areas of particular concern, so that she could effectively tailor the course content to my requirements.
I really enjoyed my day and learnt a lot which I will be able to apply both at work and at home."
Susan Hunter
,
Course: Professional Receptionist Skills
Nov 12 2014 "The course was very good and the trainer Louise was excellent. "
Belinda Norman
,
Course: Professional Receptionist Skills
Nov 12 2014 "The trainer was friendly and made me feel at ease."
Heather Brown
,
Course: Professional Receptionist Skills
Nov 12 2014 "Excellent trainer (Louise) good lunch also."
Martina Lewis
,
Course: Professional Receptionist Skills
Nov 12 2014 "The course was very interesting and covered everything you need to know about receptionist skills."
Debbie Winton
,
Course: Professional Receptionist Skills
Sep 11 2014 "The trainer was very nice and helpful and made me feel relaxed."
Joy Hotton
,
Course: Professional Receptionist Skills
Jul 11 2014 "Jackie was very interesting and gave some sound information"
Cristina Figueira-Carrillo
,
Course: Professional Receptionist Skills
Jul 11 2014 "good course & friendly trainer "
Meena Sharma
,
Course: Professional Receptionist Skills
May 7 2014 "Leeza was an excellent trainer and very helpful."
Vicky Hawes
,
Course: Professional Receptionist Skills
May 2 2014 "I found the course easy and enjoyable.
"
Reaiah Baptiste
,
Course: Professional Receptionist Skills
Apr 14 2014 "I found the course went really well."
Samantha Tinsley
,
Course: Professional Receptionist Skills
Apr 11 2014 "Excellent course, really feel that I benefited from going. I preferred there only being a small group as I feel that we were able to work more on a one-to-one basis. "
Sarah Richmond
,
Course: Professional Receptionist Skills
Apr 4 2014 "Very well run course - got out of it everything i had hoped to. "
Nicola McCue
,
Course: Professional Receptionist Skills
Mar 26 2014 "The course leader was very welcoming which eased discussion amongst us strangers. We a very relaxed and pleasant environment to be in. "
Glynis Lynch
,
Course: Professional Receptionist Skills
Jan 31 2014 "Excellent course. Nice venue and Colin the trainer was very good."
Anne Hambley
,
Course: Professional Receptionist Skills
Nov 6 2013 "Course was really varied and interesting."
Joycelyn Hector
,
Course: Professional Receptionist Skills
Oct 23 2013 "The trainer was warm and friendly, she made one feel comfortable and at ease.
She trained well and was easy to communicate with."
Charlene Johnson
,
Course: Professional Receptionist Skills
Oct 14 2013 "The trainer was really lovely and bubbly and made the day go so quickly. Everything she said was relevant and very practical.
I left feeling more confident to do my job."
Maureen Stone
,
Course: Professional Receptionist Skills
Sep 23 2013 "Trainer very good, clear and informative"
Hannah Brathwaite
,
Course: Professional Receptionist Skills
Jun 26 2013 "The trainer was brilliant, really friendly and kept me engaged throughout the whole course. All the topics were relevant and I have picked up some useful tips. "
Jean Hemmingway
,
Course: Professional Receptionist Skills
Jun 19 2013 "Fantastic course/course leader.
Would reccommend to anyone no matter how much experience they may have. "
Amy Ridgway
,
Course: Professional Receptionist Skills
May 22 2013 "Very helpful and the trainer was very good."
Mel Burton
,
Course: Professional Receptionist Skills
May 8 2013 "The course was very helpful would definately recommend Activia."
Rachel Winters
,
Course: Professional Receptionist Skills
May 8 2013 "Excellent course and excellednt tutor."
Kim Lewsley
,
Course: Professional Receptionist Skills
Mar 14 2013 "Our trainer was excellent, as well as delivering the course in a professional but relaxed manner she gave us the opportunity to discuss best practices that we need to consider going forward."
Marianne Michel
,
Course: Professional Receptionist Skills
Feb 13 2013 "The whole day was very helpful and the lady who ran the course was so helpful."
Want to see prices and options for delivery of your training?
GENERAL INFORMATION
What we do, and how we work, to make sure you get the most from the courses you attend
Receptionists can be overlooked or even considered non-essential for the successful running of a company, but this couldn't be further from the truth. Receptionists occupy a front-line position within an organisation and are therefore one of the most visible - and important - employees within the structure. Their skills and expertise can mean the difference between losing a potential customer and gaining a loyal client.
Being a receptionist is a significant responsibility and this role is often more complex than it might seem. There can be many things to deal with in addition to the "meet and greet" and telephone handling duties. There can be meetings to organise and schedule, deliveries to co-ordinate and general administration to deal with. Being an efficient and reliable receptionist is not an easy task, and this is where a receptionist skills course can help you.
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Activia Training
Address:
Head Office,
Regus House,
268 Bath Road,
Slough,
Berkshire,
SL1 4DX
Sales: 0333 6000 111
Service: 0333 6000 555
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