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What you get with Activia:
  • Training businesses & people since 1995
  • Quality assured with ISO9001, ILM
    and CPD accreditation
  • Fiercely competitive pricing
  • Small class sizes
  • Friendly, attentive staff for flexible,
    helpful service
  • Classes are never cancelled

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Job / Career Skills training

Results-Based Receptionist Skills Training
Results-Based Receptionist Skills Training


Receptionist Skills Training

Professional Receptionist Skills delivered in 11 UK locations or at your offices UK-wide
See Our Latest Reviews on TrustPilot:
Classroom training Classroom training

Classroom training is proven to give the best learning experience and knowledge retention. You have the benefit of a relaxed but professional learning environment, an experienced trainer and the opportunity to ask questions, so you are 100% sure you understand all the course content.

And with our long history of training since 1995, along with our experienced trainers, you are sure to get the service and skills enhancement you need.

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Browse the outlines and click for more details on each course

Professional Receptionist Skills

Professional Receptionist Skills

[Duration: one day]

  • Introduction and Course Overview
  • Exercise: Getting to Know You
  • The Role of the Receptionist
  • Customer Service Principles
  • Communication
  • Questioning Techniques
  • Listening Skills
  • Telephone Skills
  • The Factors of The Voice
  • Professional Handling of Incoming Calls
  • Telephone Work - Standards Monitoring Checklist
  • Assertiveness
  • Dealing with Anger
  • Your Personal Action Plan


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Rhiann Pierre, Course: Jul 9 2018
Course rating of 4 stars "A big thank you to Katrina for being so lovely and making the course a fun enjoyable day for me"

Julie Roberts, Course: Jun 25 2018
Course rating of 3 stars "Trainer was amusing and kept our interest throughout."

Nicola Brooks, Course: Jun 20 2018
Course rating of 5 stars "Excellent training course and the Trainer was most helpful with all advice relating to our workplace."

Debbie Stanyer, Course: Jun 20 2018
Course rating of 5 stars "Good trainer and the course was most helpful."

Chloe Moreton , Course: Feb 20 2017
Course rating of 5 stars "Excellent teacher!"

Charly Cornell , Course: Jan 13 2017
Course rating of 4 stars "Jane was lovely, i learnt a lot and learned to respect my job more. "

Jannette Hickey , Course: Dec 21 2016
Course rating of 5 stars "The course was very enjoyable and conducted in a very professional manner by the trainer Claire. "

Francesca Baldwin, Course: Jul 20 2016
Course rating of 5 stars "Graham was brilliant. Very kind & knowledgeable. Thank you"

Amanda McCarthy , Course: Jun 24 2016
Course rating of 5 stars "The training was very well delivered and the training booklet where very well presented and will continue to assist the team going forward."

Amanda McCarthy, Course: Jun 24 2016
Course rating of 5 stars "The course was well presented by an excellent tutor."

val shield , Course: Jun 24 2016
Course rating of 5 stars "It was an excellent course run very professionally"

Emily Brown, Course: Jun 22 2016
Course rating of 5 stars "Really enjoyed the course. Great trainer (Chris)."

Aimee-Jay Wilson, Course: Jun 10 2016
Course rating of 5 stars "I would just like to say my trainer for the day was brilliant! He was an amazing trainer and made me feel comfortable from the moment I meet him . His friendly and funny personality made the course a lot more enjoyable. He also made me feel more confident about myself and what I was doing and I would highly recommend him to anyone wanting to do a course with activia."

Joanne Rana, Course: Jun 6 2016
Course rating of 5 stars "The trainer was very enthusiastic and knowledgeable. He encouraged the whole group to participate throughout the training session. "

Sukkeena King , Course: May 20 2016
Course rating of 5 stars "Candy was brilliant!"


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What we do, and how we work, to make sure you get the most from the courses you attend

Receptionists can be overlooked or even considered non-essential for the successful running of a company, but this couldn't be further from the truth. Receptionists occupy a front-line position within an organisation and are therefore one of the most visible - and important - employees within the structure. Their skills and expertise can mean the difference between losing a potential customer and gaining a loyal client.

Being a receptionist is a significant responsibility and this role is often more complex than it might seem. There can be many things to deal with in addition to the "meet and greet" and telephone handling duties. There can be meetings to organise and schedule, deliveries to co-ordinate and general administration to deal with. Being an efficient and reliable receptionist is not an easy task, and this is where a receptionist skills course can help you.


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0333 6000 111

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We can enhance your skills with courses in receptionist skills at any of our twelve training centres UK wide, or we can come to your offices: if you have groups of three or more staff who need training, this is a very convenient, flexible and cost effective option. Moreover, most of our receptionist courses are 1 day, which keeps "out of office" periods for attendees to a minimum.

We have been delivering receptionist skills training all over the UK since 1995 and have continually developed our philosophy of high quality, flexible and results-driven provision of training in receptionist skills to ensure constantly improving standards of quality.   So you can be confident that we have the expertise, and the experience, to give you a great return on your investment in Training in Receptionist Skills from Activia.

Why not contact us today to see how we can help with providing your Receptionist course ?

Stay in touch

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Contact Details

Activia Training

Locations Address: Head Office, Regus House,
268 Bath Road
Slough, Berkshire SL1 4DX

Phone Sales:           0333 6000 111

Service:       0333 6000 555

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