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Results-Based Receptionist Skills Training
Results-Based Receptionist Skills Training
 

TRAINING IN RECEPTIONIST SKILLS

Your place for Receptionist course

Professional Receptionist Skills, delivered UK-wide in 11 Activia training centres or at your offices
See Our Latest Reviews on TrustPilot:
Classroom training

Classroom training

Classroom training is proven to give the best learning experience and knowledge retention. You have the benefit of a relaxed but professional learning environment, an experienced trainer and the opportunity to ask questions, so you are 100% sure you understand all the course content.

And with our long history of training since 1995, along with our experienced trainers, you are sure to get the service and skills enhancement you need.

Want to see prices and options for delivery of your training?

Move to next Receptionist Skills section

COURSE OUTLINES & LINKS

Browse the outlines and click for more details on each course

Professional Receptionist Skills

Logo for Receptionist Skills Training : Professional Receptionist Skills
COURSE OUTLINE     [Duration: one day]

  • Introduction and Course Overview
  • Exercise: Getting to Know You
  • The Role of the Receptionist
  • Customer Service Principles
  • Communication
  • Questioning Techniques
  • Listening Skills
  • Telephone Skills
  • The Factors of The Voice
  • Professional Handling of Incoming Calls
  • Telephone Work - Standards Monitoring Checklist
  • Assertiveness
  • Dealing with Anger
  • Your Personal Action Plan

Click for FULL COURSE DETAILS

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NEXT CLASS DATES

Professional Receptionist Skills
Oct 22, 2019
Bristol Easton BS5
£197
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Oct 23, 2019
London Victoria
£197
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Nov 6, 2019
Leeds West One
£197
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Nov 11, 2019
Tower Bridge
£197
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Nov 13, 2019
Birmingham Queensway
£197
Book Now
Nov 27, 2019
Manchester Piccadilly
£197
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DELEGATE FEEDBACK

AVERAGE REVIEW: 4.8 out of 5  BASED ON 100 REVIEWS
Jacqueline Balko
, Course:
Professional Receptionist Skills
Jun 12 2019

"Venue was easy to get to and the tutor was knowledgeable and friendly."
  Course rating of 3 stars
paula Sweeney
, Course:
Professional Receptionist Skills
Apr 10 2019

"Many thanks to Carly, A total asset to your team."
  Course rating of 3 stars
Alison Deakin
, Course:
Professional Receptionist Skills
Jan 18 2019

"I really enjoyed the course, it was very informative and reassuring."
  Course rating of 5 stars
Emily Ross
, Course:
Professional Receptionist Skills
Dec 5 2018

"The course content was in keeping to the title of training course we attended. The Trainer delivered the course material very well and I felt he related to us all very well too. The exercises that were given throughout the training day engaged us all and helped us to think about how we respond to our daily tasks, other team members and customers. "
  Course rating of 5 stars
Gareth Oram
, Course:
Professional Receptionist Skills
Dec 5 2018

"Very happy with the course and the way the course was delivered to us."
  Course rating of 5 stars
Angela Hughes
, Course:
Professional Receptionist Skills
Nov 14 2018

"The trainer was very friendly and overall happy with the delivery of the course and its content"
  Course rating of 4 stars
Cheryl Samuels
, Course:
Professional Receptionist Skills
Nov 5 2018

"Would like to thank Vivien! Gave me some really good advice which I have already put into practice."
  Course rating of 5 stars
Margaret Mc Govern
, Course:
Professional Receptionist Skills
Oct 24 2018

"Very good - I was pleased "
  Course rating of 5 stars
Kerry Wideria
, Course:
Professional Receptionist Skills
Sep 17 2018

"The course Tutor was really nice and very friendly"
  Course rating of 4 stars
Rhiann Pierre
, Course:
Professional Receptionist Skills
Jul 9 2018

"A big thank you to Katrina for being so lovely and making the course a fun enjoyable day for me"
  Course rating of 4 stars
Julie Roberts
, Course:
Professional Receptionist Skills
Jun 25 2018

"Trainer was amusing and kept our interest throughout."
  Course rating of 4 stars
Debbie Stanyer
, Course:
Professional Receptionist Skills
Jun 20 2018

"Good trainer and the course was most helpful."
  Course rating of 5 stars
Nicola Brooks
, Course:
Professional Receptionist Skills
Jun 20 2018

"Excellent training course and the Trainer was most helpful with all advice relating to our workplace."
  Course rating of 5 stars
Sarah Wilson
, Course:
Professional Receptionist Skills
Apr 30 2018

"Thoroughly enjoyed the course and how it was presented. I have a very enjoyable day and came away with new skills to enable me to do my job to a high standard."
  Course rating of 5 stars
CarolineOwen
, Course:
Professional Receptionist Skills
Apr 30 2018

"Bev the trainer was excellent, I really enjoyed the course and it was well presented and the training booklet will be great to refer back to "
  Course rating of 5 stars
carol joddrell
, Course:
Professional Receptionist Skills
Apr 30 2018

"The small group situation was very valuable as we shared a lot of common situations. Bev was great at extracting the lessons to be learnt from these exchanges."
  Course rating of 5 stars
Courtney Conway
, Course:
Professional Receptionist Skills
Apr 30 2018

"A very enjoyable experience. "
  Course rating of 4 stars
Sally Boden
, Course:
Professional Receptionist Skills
Mar 21 2018

"Lovely lady and enjoyable day"
  Course rating of 4 stars
Katie Bostock
, Course:
Professional Receptionist Skills
Jan 25 2018

"Colin was a great tutor. Highly reccomended. "
  Course rating of 4 stars
Faye Ryder
, Course:
Professional Receptionist Skills
Dec 20 2017

"The trainer was very nice, friendly and easy to communicate with."
  Course rating of 5 stars
Charles Carpenter
, Course:
Professional Receptionist Skills
Dec 19 2017

"Good learning environment made by tutor, Vivien. This made it easy to take in and enjoy the information that was being presented before us."
  Course rating of 5 stars
Emma-Jayne May
, Course:
Professional Receptionist Skills
Dec 18 2017

"The lady taking the course was very polite and helpful. Would deffinately do another course."
  Course rating of 5 stars
Hollie Byrne
, Course:
Professional Receptionist Skills
Nov 15 2017

"I found the course interesting. "
  Course rating of 5 stars
Savannah Morely-Anzalucca
, Course:
Professional Receptionist Skills
Oct 30 2017

"Trainer was lovely, got a lot out of the session as she tailored it to me. "
  Course rating of 5 stars
John Durham
, Course:
Professional Receptionist Skills
Oct 18 2017

"I would wholeheartedly recommend the training to all staff"
  Course rating of 5 stars
Emily Condrey
, Course:
Professional Receptionist Skills
Oct 18 2017

"Excellent training provided"
  Course rating of 5 stars
Tracy Gleeson
, Course:
Professional Receptionist Skills
Aug 23 2017

"It was a small group and Terry our trainer was very good at ensuring that all our questions were answered and the conversation flowed in a way that enabled learning to be fun and enjoyable. "
  Course rating of 5 stars
Wassan Mohammed-Fadhil
, Course:
Professional Receptionist Skills
Aug 7 2017

"was nice small group"
  Course rating of 5 stars
Victoria Carne
, Course:
Professional Receptionist Skills
Aug 7 2017

"The trainer made the course interesting and passed his knowledge on to the class."
  Course rating of 5 stars
Jesse Akinsola
, Course:
Professional Receptionist Skills
Aug 7 2017

"Wonderful teacher, good services and felt well refreshed."
  Course rating of 5 stars
Ieva Baublyte
, Course:
Professional Receptionist Skills
Aug 7 2017

"The training was very well structured and being in a small group a lot of questions were covered and the training was made more personal which helps to understand everything a lot easier. "
  Course rating of 5 stars
Evie Randles
, Course:
Professional Receptionist Skills
Jul 12 2017

"I found the trainer really friendly and easy to talk to he made me feel at ease. "
  Course rating of 5 stars
Rebecca Park
, Course:
Professional Receptionist Skills
Jun 28 2017

"The Trainer made the day fun and intresting "
  Course rating of 5 stars
Sandra Gregory
, Course:
Professional Receptionist Skills
Jun 12 2017

"The trainer was excellent."
  Course rating of 4 stars
Caron Lawrence
, Course:
Professional Receptionist Skills
May 22 2017

"I enjoyed the course. I have been a receptionist for 5 years and thought that I would know most things but it was nice to learn new things that I can input in my role."
  Course rating of 4 stars
Jodie Loney
, Course:
Professional Receptionist Skills
Apr 5 2017

"Thoroughly enjoyed the course. Liked the fact there were only a few others in the group. Excellent course tutor."
  Course rating of 5 stars
Chloe Moreton
, Course:
Professional Receptionist Skills
Feb 20 2017

"Excellent teacher!"
  Course rating of 5 stars
Charly Cornell
, Course:
Professional Receptionist Skills
Jan 13 2017

"Jane was lovely, i learnt a lot and learned to respect my job more. "
  Course rating of 5 stars
Jannette Hickey
, Course:
Professional Receptionist Skills
Dec 21 2016

"The course was very enjoyable and conducted in a very professional manner by the trainer Claire. "
  Course rating of 5 stars
Amie Noyes
, Course:
Professional Receptionist Skills
Sep 7 2016

"Lovely trainer, learnt alot. thanks! "
  Course rating of 5 stars
Francesca Baldwin
, Course:
Professional Receptionist Skills
Jul 20 2016

"Graham was brilliant. Very kind & knowledgeable. Thank you"
  Course rating of 5 stars
val shield
, Course:
Professional Receptionist Skills
Jun 24 2016

"It was an excellent course run very professionally"
  Course rating of 5 stars
Amanda McCarthy
, Course:
Professional Receptionist Skills
Jun 24 2016

"The training was very well delivered and the training booklet where very well presented and will continue to assist the team going forward."
  Course rating of 5 stars
Amanda McCarthy
, Course:
Professional Receptionist Skills
Jun 24 2016

"The course was well presented by an excellent tutor."
  Course rating of 5 stars
Emily Brown
, Course:
Professional Receptionist Skills
Jun 22 2016

"Really enjoyed the course. Great trainer (Chris)."
  Course rating of 5 stars
Aimee-Jay Wilson
, Course:
Professional Receptionist Skills
Jun 10 2016

"I would just like to say my trainer for the day was brilliant! He was an amazing trainer and made me feel comfortable from the moment I meet him . His friendly and funny personality made the course a lot more enjoyable. He also made me feel more confident about myself and what I was doing and I would highly recommend him to anyone wanting to do a course with activia."
  Course rating of 5 stars
Joanne Rana
, Course:
Professional Receptionist Skills
Jun 6 2016

"The trainer was very enthusiastic and knowledgeable. He encouraged the whole group to participate throughout the training session. "
  Course rating of 5 stars
Sukkeena King
, Course:
Professional Receptionist Skills
May 20 2016

"Candy was brilliant!"
  Course rating of 5 stars
Melissa Book
, Course:
Professional Receptionist Skills
May 20 2016

"Candy was top class!"
  Course rating of 5 stars
Sahida Azam
, Course:
Professional Receptionist Skills
May 6 2016

"the course trainer Dave was excellent, he answers all questions and gave tips and ideas for the role."
  Course rating of 5 stars
Faye Ryder
, Course:
Professional Receptionist Skills
May 4 2016

"Louise was very good on portraying this particular course and I did get some good feel factors in respect of the assertive side of things, she was very good at explaining anything and putting things in a different perspective."
  Course rating of 5 stars
Kgothatso Louisa Ntlatleng
, Course:
Professional Receptionist Skills
Apr 20 2016

"I appreciated the intimacy of the course that day. There was only two of us that day meaning that all our questions and worries were answered that day. It gave of the impression that the course was tailor made for us that specific day. I received a lot of advice and reassurance on things I wasn't sure about. I really enjoyed the course. "
  Course rating of 5 stars
Rosa Mule
, Course:
Professional Receptionist Skills
Mar 18 2016

"Very good course "
  Course rating of 5 stars
Caroline Gardner
, Course:
Professional Receptionist Skills
Feb 3 2016

"Trainer Simon was a down-to-earth, friendly, funny, diplomatic and all round enjoyable teacher that conveyed ideas via non-patronising, funny, diplomatic and interesting methods. Many thanks!"
  Course rating of 5 stars
Julia Early
, Course:
Professional Receptionist Skills
Jan 20 2016

"Impressed by it all. Loved having the one to one experience."
  Course rating of 5 stars
Seema Sharma
, Course:
Professional Receptionist Skills
Jan 6 2016

"Good course and good manual and pleasant tutor "
  Course rating of 5 stars
Gemma Lord
, Course:
Professional Receptionist Skills
Nov 25 2015

"I thoroughly enjoyed my training, as it was just me on the course on that day I was lucky enough to have the advantage of a 1 to 1 training session and managed to learn a lot. "
  Course rating of 5 stars
Harriet Reynolds
, Course:
Professional Receptionist Skills
Nov 18 2015

"Very helpful cheerful trainer - very good at her job"
  Course rating of 4 stars
Kyra Mullis
, Course:
Professional Receptionist Skills
Nov 18 2015

"I would like to say thank you to the trainer Claudette."
  Course rating of 5 stars
Simon Williams
, Course:
Professional Receptionist Skills
Nov 18 2015

"An excellent course, first class."
  Course rating of 5 stars
Ann Walters
, Course:
Professional Receptionist Skills
Oct 28 2015

"A good informative day. Graham talked on different scenarios, asked what we would do in those circumstances and then went on to say how to approach things in several different ways for a similar circumstances. A well informed gentleman who knows his job."
  Course rating of 4 stars
Suzanne Harty
, Course:
Professional Receptionist Skills
Oct 14 2015

"I thought Candy went over and beyond training me she made me aware how important my role is at the centre .I grew more confident as the day went out as she helped to strengthen my weaknesses while enabling me to see and build on my qualities . It was very important to me that I learned to value myself and the job I do so I can put that over in the appropriate way to my colleagues to gain the support I need to help the centre give a very valuable service."
  Course rating of 5 stars
Chantelle Coyne
, Course:
Professional Receptionist Skills
Sep 2 2015

"The training was excellent. I really enjoyed the training and Janet's teaching was fantastic. "
  Course rating of 5 stars
Judy Dodoo
, Course:
Professional Receptionist Skills
Aug 28 2015

"The trainer was very good at the delivery of the training."
  Course rating of 4 stars
Zakia Akhtar
, Course:
Professional Receptionist Skills
Jul 9 2015

"The trainer (Janet) was brilliant. Her informal approach made me feel at ease and I learnt a lot more than I would have if it had been formally set out."
  Course rating of 5 stars
Andreea Belciu
, Course:
Professional Receptionist Skills
Jun 4 2015

"exelent trainer. "
  Course rating of 5 stars
Sally Glover
, Course:
Professional Receptionist Skills
May 7 2015

"Trainer/Speaker was excellent, engaging and interesting."
  Course rating of 5 stars
Sue Lamberton
, Course:
Professional Receptionist Skills
May 7 2015

"Trainer that delivered the course was outstanding!"
  Course rating of 5 stars
Carole Boulton
, Course:
Professional Receptionist Skills
Mar 18 2015

"Excellent course done by an extremely helpful trainer."
  Course rating of 5 stars
Laura Golding
, Course:
Professional Receptionist Skills
Jan 23 2015

"Enjoyable day, nice small group, easy to open up and talk and ask questions, interesting subjects, would recommend. Thanks!"
  Course rating of 5 stars
leann shires
, Course:
Professional Receptionist Skills
Jan 23 2015

"i really enjoyed the course an met so lovely people "
  Course rating of 4 stars
Courtney Greatorix
, Course:
Professional Receptionist Skills
Nov 26 2014

"I thought my trainer Andrea was great and really appreciated the time she took to make sure I understood each topic covered. I was also happy that Andrea was happy to answer my many questions during the course."
  Course rating of 5 stars
Maureen Arkley
, Course:
Professional Receptionist Skills
Nov 19 2014

"Leeza was an excellent tutor, professional but friendly. She took care to put me at my ease before starting to teach and then established if I had any areas of particular concern, so that she could effectively tailor the course content to my requirements. I really enjoyed my day and learnt a lot which I will be able to apply both at work and at home."
  Course rating of 5 stars
Susan Hunter
, Course:
Professional Receptionist Skills
Nov 12 2014

"The course was very good and the trainer Louise was excellent. "
  Course rating of 4 stars
Belinda Norman
, Course:
Professional Receptionist Skills
Nov 12 2014

"The trainer was friendly and made me feel at ease."
  Course rating of 4 stars
Heather Brown
, Course:
Professional Receptionist Skills
Nov 12 2014

"Excellent trainer (Louise) good lunch also."
  Course rating of 4 stars
Martina Lewis
, Course:
Professional Receptionist Skills
Nov 12 2014

"The course was very interesting and covered everything you need to know about receptionist skills."
  Course rating of 5 stars
Debbie Winton
, Course:
Professional Receptionist Skills
Sep 11 2014

"The trainer was very nice and helpful and made me feel relaxed."
  Course rating of 5 stars
Joy Hotton
, Course:
Professional Receptionist Skills
Jul 11 2014

"Jackie was very interesting and gave some sound information"
  Course rating of 3 stars
Cristina Figueira-Carrillo
, Course:
Professional Receptionist Skills
Jul 11 2014

"good course & friendly trainer "
  Course rating of 4 stars
Meena Sharma
, Course:
Professional Receptionist Skills
May 7 2014

"Leeza was an excellent trainer and very helpful."
  Course rating of 5 stars
Vicky Hawes
, Course:
Professional Receptionist Skills
May 2 2014

"I found the course easy and enjoyable. "
  Course rating of 5 stars
Reaiah Baptiste
, Course:
Professional Receptionist Skills
Apr 14 2014

"I found the course went really well."
  Course rating of 5 stars
Samantha Tinsley
, Course:
Professional Receptionist Skills
Apr 11 2014

"Excellent course, really feel that I benefited from going. I preferred there only being a small group as I feel that we were able to work more on a one-to-one basis. "
  Course rating of 5 stars
Sarah Richmond
, Course:
Professional Receptionist Skills
Apr 4 2014

"Very well run course - got out of it everything i had hoped to. "
  Course rating of 5 stars
Nicola McCue
, Course:
Professional Receptionist Skills
Mar 26 2014

"The course leader was very welcoming which eased discussion amongst us strangers. We a very relaxed and pleasant environment to be in. "
  Course rating of 4 stars
Glynis Lynch
, Course:
Professional Receptionist Skills
Jan 31 2014

"Excellent course. Nice venue and Colin the trainer was very good."
  Course rating of 5 stars
Anne Hambley
, Course:
Professional Receptionist Skills
Nov 6 2013

"Course was really varied and interesting."
  Course rating of 5 stars
Joycelyn Hector
, Course:
Professional Receptionist Skills
Oct 23 2013

"The trainer was warm and friendly, she made one feel comfortable and at ease. She trained well and was easy to communicate with."
  Course rating of 5 stars
Charlene Johnson
, Course:
Professional Receptionist Skills
Oct 14 2013

"The trainer was really lovely and bubbly and made the day go so quickly. Everything she said was relevant and very practical. I left feeling more confident to do my job."
  Course rating of 5 stars
Maureen Stone
, Course:
Professional Receptionist Skills
Sep 23 2013

"Trainer very good, clear and informative"
  Course rating of 4 stars
Hannah Brathwaite
, Course:
Professional Receptionist Skills
Jun 26 2013

"The trainer was brilliant, really friendly and kept me engaged throughout the whole course. All the topics were relevant and I have picked up some useful tips. "
  Course rating of 5 stars
Jean Hemmingway
, Course:
Professional Receptionist Skills
Jun 19 2013

"Fantastic course/course leader. Would reccommend to anyone no matter how much experience they may have. "
  Course rating of 5 stars
Amy Ridgway
, Course:
Professional Receptionist Skills
May 22 2013

"Very helpful and the trainer was very good."
  Course rating of 5 stars
Mel Burton
, Course:
Professional Receptionist Skills
May 8 2013

"The course was very helpful would definately recommend Activia."
  Course rating of 5 stars
Rachel Winters
, Course:
Professional Receptionist Skills
May 8 2013

"Excellent course and excellednt tutor."
  Course rating of 5 stars
Kim Lewsley
, Course:
Professional Receptionist Skills
Mar 14 2013

"Our trainer was excellent, as well as delivering the course in a professional but relaxed manner she gave us the opportunity to discuss best practices that we need to consider going forward."
  Course rating of 5 stars
Marianne Michel
, Course:
Professional Receptionist Skills
Feb 13 2013

"The whole day was very helpful and the lady who ran the course was so helpful."
  Course rating of 5 stars

Want to see prices and options for delivery of your training?

Move to next Receptionist Skills section

GENERAL INFORMATION

What we do, and how we work, to make sure you get the most from the courses you attend

Receptionists can be overlooked or even considered non-essential for the successful running of a company, but this couldn't be further from the truth. Receptionists occupy a front-line position within an organisation and are therefore one of the most visible - and important - employees within the structure. Their skills and expertise can mean the difference between losing a potential customer and gaining a loyal client.

Being a receptionist is a significant responsibility and this role is often more complex than it might seem. There can be many things to deal with in addition to the "meet and greet" and telephone handling duties. There can be meetings to organise and schedule, deliveries to co-ordinate and general administration to deal with. Being an efficient and reliable receptionist is not an easy task, and this is where a receptionist skills course can help you.



GET IN TOUCH

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0333 6000 111

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