RECEPTIONIST TRAINING COURSES

Receptionists can be overlooked or even considered non-essential for the successful running of a company, but this couldn't be further from the truth. Receptionists occupy a front-line position within an organisation and are therefore one of the most visible - and important - employees within the structure. Their skills and expertise can mean the difference between losing a potential customer and gaining a loyal client.

Being a receptionist is a significant responsibility and this role is often more complex than it might seem. There can be many things to deal with in addition to the "meet and greet" and telephone handling duties. There can be meetings to organise and schedule, deliveries to co-ordinate and general administration to deal with. Being an efficient and reliable receptionist is not an easy task, and this is where a receptionist skills course can help you.

So being a good receptionist is much more than picking up the phone or greeting customers, although these are extremely important parts of the job. You are likely to be the first point of contact for most people who do business with the organisation, which means that not only do your manners, appearance and your knowledge reflect on the entire company, but you are largely responsible for how the company is perceived by its existing and potential customers.

Receptionists set the stage for how customers view their experience with the company and their role is vital to a successful, smooth running organisation. In order to create a good first impression and to make sure you represent your company in a professional manner, it is crucial that you're aware of the most important customer service principles and key interpersonal skills essential for success.

Our receptionist courses are designed to help you develop in a number of areas, including customer service skills and your communication style, as well as easy-to-digest tips on how to handle incoming calls efficiently and improve your telephone skills. The training will help you recognise the difference between merely good and exceptional customer service, learn why communication can go wrong and providing some techniques for questioning.

We will give you practical tips on how you can improve your listening skills and why it's so important, and how being assertive at times can help you develop a more productive working relationship with colleagues and clients.

And, as with all Activia's workshops, the focus is on you. So not only do we always run small class sizes in which your trainer will be happy to answer any questions you have, but at the end of your training we help you put together a personal action plan, which you can take back to your workplace and use to drive your progress.