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Training in Receptionist from Activia

 Interactive courses that teach you how to be a professional receptionist 
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RECEPTIONIST SKILLS TRAINING

Maximising the impact of the receptionist role

Remember that we're always here to help, so please ask us if you can't find what you want

Receptionists can be overlooked or even considered non-essential for the successful running of a company, but this couldn't be further from the truth. Receptionists occupy a front-line position within an organisation and are therefore one of the most visible - and important - employees within the structure. Their skills and expertise can mean the difference between losing a potential customer and gaining a loyal client.

Being a receptionist is a significant responsibility and this role is often more complex than it might seem. There can be many things to deal with in addition to the "meet and greet" and telephone handling duties. There can be meetings to organise and schedule, deliveries to co-ordinate and general administration to deal with. Being an efficient and reliable receptionist is not an easy task, and this is where a receptionist skills course can help you.

Receptionist Training Courses from Activia
COURSE SUMMARIES FOR
RECEPTIONIST SKILLS TRAINING
Course:

Professional Receptionist Skills

DURATION

This is a one-day training course

ABOUT THE COURSE

This course improves the awareness of customer service at the reception desk and enable delegates to provide the best possible experience for callers and visitors.

COURSE AIMS

Learners will be taught how to provide exceptional customer care and understand the importance of customer service at the reception desk.

WHO SHOULD ATTEND

Suitable for all front-line reception staff who deal with customers either face-to-face or on the telephone.

SUMMARY OF COURSE OUTLINE

  • Introduction and Course Overview
  • Exercise: Getting to Know You
  • The Role of the Receptionist
  • Customer Service Principles
  • Communication
  • Questioning Techniques
  • Listening Skills
  • Telephone Skills
  • The Factors of The Voice
  • Professional Handling of Incoming Calls
  • Telephone Work - Standards Monitoring Checklist
  • Assertiveness
  • Dealing with Anger
  • Your Personal Action Plan

PRICES FOR RECEPTIONIST SKILLS TRAINING

PLEASE NOTE: ALL PRICES EXCLUDE VAT.

Scheduled Public Classes

The simplest and most cost-effective option for 1, 2 or 3 delegates.

  • For scheduled public classes, prices start at £149
  • For multiple delegates, prices can be as low as £119
  • If you book in advance, Early Bird prices start at just £109
  • If a course is not scheduled, you can usually Schedule Your Own from £199

NOTES:
Lower prices for additional delegates are subject to booking at the same time.
Bookings made at discounted prices cannot be cancelled.

Please call us on 0333 6000 111 or request a callback so we can discuss your needs.

Training At Your Offices

A convenient and very cost-effective option for groups of delegates

  • Onsite training is available from just £449

Notes: Bespoke courses can be split into smaller half-day units, but they must be booked in pairs: one in the morning and one in the afternoon.
If a half-day course is listed, again these must be booked in pairs: you must of course double the half-day rate to get the full day rate.
Then you simply multiply the full day rate by the number of days to get the total cost.

Please call us on 0333 6000 111 or request a callback so we can discuss your needs.

DATES & VENUES
FOR OUR PUBLIC CLASSES

In general, with our Early Bird pricing, the earlier you book, the lower the price.
Our small class sizes mean that classes are often full, so it's best to book as soon as you can.
Don't be disappointed by leaving it too late!

If you see classes at higher prices set to run over the next few days, these are empty classes and if you book, you may be the only delegate attending.

NOTE : prices are per delegate and exclude VAT.

View scheduled dates for the course you want by clicking on  Show class dates  in the relevant panel below.
Then click on 'Book now' against the class you want to book.

Receptionist Skills

Professional Receptionist Skills Show class dates
Aug 3, 2016
03/08
2016
Birmingham City Centre
£199
Book now
Aug 5, 2016
05/08
2016
Tower Bridge
 
**Full**
Aug 12, 2016
12/08
2016
Bristol
£199
Book now
Aug 17, 2016
17/08
2016
Manchester Princess Street
£199
Book now
Aug 19, 2016
19/08
2016
Slough
£199
Book now
Aug 30, 2016
30/08
2016
Nottingham
£199
Book now
Sep 2, 2016
02/09
2016
Milton Keynes
£199
Book now
Sep 2, 2016
02/09
2016
London Victoria
£199
Book now
Sep 7, 2016
07/09
2016
Reading Green Park
£199
Book now
Sep 9, 2016
09/09
2016
Leeds
£199
Book now
Sep 14, 2016
14/09
2016
Tower Bridge
£179
Book now
Sep 16, 2016
16/09
2016
Birmingham City Centre
£179
Book now
Sep 21, 2016
21/09
2016
Bristol
£179
Book now
Sep 28, 2016
28/09
2016
Slough
£179
Book now
Sep 30, 2016
30/09
2016
Manchester Princess Street
£159
Book now
Oct 5, 2016
05/10
2016
Nottingham
£159
Book now
Oct 12, 2016
12/10
2016
Milton Keynes
£159
Book now
Oct 12, 2016
12/10
2016
London Victoria
£159
Book now
Oct 19, 2016
19/10
2016
Leeds
£139
Book now
Oct 21, 2016
21/10
2016
Reading Green Park
£139
Book now
Oct 26, 2016
26/10
2016
Birmingham City Centre
£139
Book now
Oct 28, 2016
28/10
2016
Tower Bridge
£139
Book now
Nov 4, 2016
04/11
2016
Bristol
£139
Book now
Nov 9, 2016
09/11
2016
Manchester Princess Street
£139
Book now
Nov 11, 2016
11/11
2016
Slough
£139
Book now
Nov 18, 2016
18/11
2016
Nottingham
£139
Book now
Nov 25, 2016
25/11
2016
London Victoria
£139
Book now
Nov 25, 2016
25/11
2016
Milton Keynes
£139
Book now
Nov 30, 2016
30/11
2016
Reading Green Park
£139
Book now

DELEGATE FEEDBACK

FOR OUR RECEPTIONIST SKILLS COURSES

AVERAGE REVIEW: 91%  (4.5/5)  BASED ON 57 REVIEWS

Amanda McCarthy , Jun 24 2016
Course rating of 5 stars
"The training was very well delivered and the training booklet where very well presented and will continue to assist the team going forward." val shield , Jun 24 2016
Course rating of 5 stars
"It was an excellent course run very professionally" Amanda McCarthy, Jun 24 2016
Course rating of 5 stars
"The course was well presented by an excellent tutor." Emily Brown, Jun 22 2016
Course rating of 5 stars
"Really enjoyed the course. Great trainer (Chris)." Aimee-Jay Wilson, Jun 10 2016
Course rating of 5 stars
"I would just like to say my trainer for the day was brilliant! He was an amazing trainer and made me feel comfortable from the moment I meet him . His friendly and funny personality made the course a lot more enjoyable. He also made me feel more confident about myself and what I was doing and I would highly recommend him to anyone wanting to do a course with activia." Joanne Rana, Jun 6 2016
Course rating of 5 stars
"The trainer was very enthusiastic and knowledgeable. He encouraged the whole group to participate throughout the training session. " Sukkeena King , May 20 2016
Course rating of 5 stars
"Candy was brilliant!" Melissa Book , May 20 2016
Course rating of 5 stars
"Candy was top class!" Sahida Azam , May 6 2016
Course rating of 4 stars
"the course trainer Dave was excellent, he answers all questions and gave tips and ideas for the role." Faye Ryder, May 4 2016
Course rating of 5 stars
"Louise was very good on portraying this particular course and I did get some good feel factors in respect of the assertive side of things, she was very good at explaining anything and putting things in a different perspective." Harriett Ray , Apr 27 2016
Course rating of 4 stars
"Thanks Again." Rosa Mule, Mar 18 2016
Course rating of 4 stars
"Very good course " Caroline Gardner, Feb 3 2016
Course rating of 5 stars
"Trainer Simon was a down-to-earth, friendly, funny, diplomatic and all round enjoyable teacher that conveyed ideas via non-patronising, funny, diplomatic and interesting methods. Many thanks!" Julia Early , Jan 20 2016
Course rating of 4 stars
"Impressed by it all. Loved having the one to one experience." Seema Sharma , Jan 6 2016
Course rating of 5 stars
"Good course and good manual and pleasant tutor "

GENERAL INFORMATION

ABOUT RECEPTIONIST SKILLS TRAINING

Why is Receptionist training important?

So being a good receptionist is much more than picking up the phone or greeting customers, although these are extremely important parts of the job. You are likely to be the first point of contact for most people who do business with the organisation, which means that not only do your manners, appearance and your knowledge reflect on the entire company, but you are largely responsible for how the company is perceived by its existing and potential customers.

Receptionists set the stage for how customers view their experience with the company and their role is vital to a successful, smooth running organisation. In order to create a good first impression and to make sure you represent your company in a professional manner, it is crucial that you're aware of the most important customer service principles and key interpersonal skills essential for success.

How Do Activia's Courses Help You?

Our receptionist courses are designed to help you develop in a number of areas, including customer service skills and your communication style, as well as easy-to-digest tips on how to handle incoming calls efficiently and improve your telephone skills. The training will help you recognise the difference between merely good and exceptional customer service, learn why communication can go wrong and providing some techniques for questioning.

We will give you practical tips on how you can improve your listening skills and why it's so important, and how being assertive at times can help you develop a more productive working relationship with colleagues and clients.

And, as with all Activia's workshops, the focus is on you. So not only do we always run small class sizes in which your trainer will be happy to answer any questions you have, but at the end of your training we help you put together a personal action plan, which you can take back to your workplace and use to drive your progress.

GET IN TOUCH

Call us on:
0333 6000 111

   You can Email us direct (You'll usually get a response within 2-3 working hours)
   Or fill out the details below and we'll be in touch very soon:
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RECEPTIONIST SKILLS TRAINING

We can enhance your skills with courses in Receptionist skills at any of our twelve training centres UK wide, or we can come to your offices: if you have groups of three or more staff who need training, this is a very convenient, flexible and cost effective option. Moreover, most of our receptionist courses are 1 day, which keeps "out of office" periods for attendees to a minimum.

We have been delivering receptionist skills training all over the UK since 1995 and have continually developed our philosophy of high quality, flexible and results-driven provision of training in Receptionist to ensure constantly improving standards of quality.   So you can be confident that we have the expertise, and the experience, to give you a great return on your investment in Receptionist course.

Why not contact us today to see how we can help with providing your Receptionist course ?


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Contact Details

Activia Training

Locations Address: Head Office, Regus House,
268 Bath Road
Slough, Berkshire SL1 4DX

Phone Sales:           0333 6000 111

Service:       0333 6000 555

Accounts:    0333 6000 777



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