Training in Receptionist from Activia
RECEPTIONIST SKILLS TRAINING
Maximising the impact of the receptionist role
Remember that we're always here to help, so please ask us if you can't find what you want
Receptionists can be overlooked or even considered non-essential for the successful running of a company, but this couldn't be further from the truth. Receptionists occupy a front-line position within an organisation and are therefore one of the most visible - and important - employees within the structure. Their skills and expertise can mean the difference between losing a potential customer and gaining a loyal client.
Being a receptionist is a significant responsibility and this role is often more complex than it might seem. There can be many things to deal with in addition to the "meet and greet" and telephone handling duties. There can be meetings to organise and schedule, deliveries to co-ordinate and general administration to deal with. Being an efficient and reliable receptionist is not an easy task, and this is where a receptionist skills course can help you.
[Duration: one day]
- Introduction and Course Overview
- Exercise: Getting to Know You
- The Role of the Receptionist
- Customer Service Principles
- Questioning Techniques
- Listening Skills
- Telephone Skills
- The Factors of The Voice
- Professional Handling of Incoming Calls
- Telephone Work - Standards Monitoring Checklist
- Dealing with Anger
- Your Personal Action Plan
AVERAGE REVIEW: 91% (4.5/5) BASED ON 57 REVIEWS
"The course was well presented by an excellent tutor." val shield , Jun 24 2016
"It was an excellent course run very professionally" Amanda McCarthy , Jun 24 2016
"The training was very well delivered and the training booklet where very well presented and will continue to assist the team going forward." Emily Brown, Jun 22 2016
"Really enjoyed the course. Great trainer (Chris)." Aimee-Jay Wilson, Jun 10 2016
"I would just like to say my trainer for the day was brilliant! He was an amazing trainer and made me feel comfortable from the moment I meet him . His friendly and funny personality made the course a lot more enjoyable. He also made me feel more confident about myself and what I was doing and I would highly recommend him to anyone wanting to do a course with activia." Joanne Rana, Jun 6 2016
"The trainer was very enthusiastic and knowledgeable. He encouraged the whole group to participate throughout the training session. " Melissa Book , May 20 2016
"Candy was top class!" Sukkeena King , May 20 2016
"Candy was brilliant!" Sahida Azam , May 6 2016
"the course trainer Dave was excellent, he answers all questions and gave tips and ideas for the role." Faye Ryder, May 4 2016
"Louise was very good on portraying this particular course and I did get some good feel factors in respect of the assertive side of things, she was very good at explaining anything and putting things in a different perspective." Harriett Ray , Apr 27 2016
"Thanks Again." Rosa Mule, Mar 18 2016
"Very good course " Caroline Gardner, Feb 3 2016
"Trainer Simon was a down-to-earth, friendly, funny, diplomatic and all round enjoyable teacher that conveyed ideas via non-patronising, funny, diplomatic and interesting methods. Many thanks!" Julia Early , Jan 20 2016
"Impressed by it all. Loved having the one to one experience." Seema Sharma , Jan 6 2016
"Good course and good manual and pleasant tutor "
So being a good receptionist is much more than picking up the phone or greeting customers, although these are extremely important parts of the job. You are likely to be the first point of contact for most people who do business with the organisation, which means that not only do your manners, appearance and your knowledge reflect on the entire company, but you are largely responsible for how the company is perceived by its existing and potential customers.
Receptionists set the stage for how customers view their experience with the company and their role is vital to a successful, smooth running organisation. In order to create a good first impression and to make sure you represent your company in a professional manner, it is crucial that you're aware of the most important customer service principles and key interpersonal skills essential for success.
Our receptionist courses are designed to help you develop in a number of areas, including customer service skills and your communication style, as well as easy-to-digest tips on how to handle incoming calls efficiently and improve your telephone skills. The training will help you recognise the difference between merely good and exceptional customer service, learn why communication can go wrong and providing some techniques for questioning.
We will give you practical tips on how you can improve your listening skills and why it's so important, and how being assertive at times can help you develop a more productive working relationship with colleagues and clients.
And, as with all Activia's workshops, the focus is on you. So not only do we always run small class sizes in which your trainer will be happy to answer any questions you have, but at the end of your training we help you put together a personal action plan, which you can take back to your workplace and use to drive your progress.
GET IN TOUCH
Call us on:
0333 6000 111
RECEPTIONIST SKILLS TRAINING
We can enhance your skills with courses in Receptionist skills at any of our twelve training centres UK wide, or we can come to your offices: if you have groups of three or more staff who need training, this is a very convenient, flexible and cost effective option. Moreover, most of our receptionist courses are 1 day, which keeps "out of office" periods for attendees to a minimum.
We have been delivering receptionist skills training all over the UK since 1995 and have continually developed our philosophy of high quality, flexible and results-driven provision of training in Receptionist to ensure constantly improving standards of quality. So you can be confident that we have the expertise, and the experience, to give you a great return on your investment in Receptionist course.
Why not contact us today to see how we can help with providing your Receptionist course ?