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Results-Based Receptionist Skills Training
Results-Based Receptionist Skills Training
 

RECEPTIONIST TRAINING COURSES

Your place for Receptionist course

Professional Receptionist Skills, delivered UK-wide in 11 Activia training centres or at your offices
See Our Latest Reviews on TrustPilot:
Classroom training Classroom training

Classroom training is proven to give the best learning experience and knowledge retention. You have the benefit of a relaxed but professional learning environment, an experienced trainer and the opportunity to ask questions, so you are 100% sure you understand all the course content.

And with our long history of training since 1995, along with our experienced trainers, you are sure to get the service and skills enhancement you need.

Want to see prices and options for delivery of your training?

PRICES AND DATES FOR YOUR TRAINING

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COURSE OUTLINES & LINKS
Browse the outlines and click for more details on each course

Professional Receptionist Skills

Professional Receptionist Skills

COURSE OUTLINE
[Duration: one day]

  • Introduction and Course Overview
  • Exercise: Getting to Know You
  • The Role of the Receptionist
  • Customer Service Principles
  • Communication
  • Questioning Techniques
  • Listening Skills
  • Telephone Skills
  • The Factors of The Voice
  • Professional Handling of Incoming Calls
  • Telephone Work - Standards Monitoring Checklist
  • Assertiveness
  • Dealing with Anger
  • Your Personal Action Plan

Click for FULL COURSE DETAILS

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NEXT CLASS DATES
Professional Receptionist Skills
May 7, 2019
Bristol Easton BS5
£199
Book Now
May 29, 2019
Birmingham Queensway
£199
Book Now
Jun 17, 2019
London Victoria
£179
Book Now
Jul 1, 2019
Leeds West One
£179
Book Now

Don't see a date you want?

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DELEGATE FEEDBACK
FOR OUR RECEPTIONIST SKILLS COURSES

AVERAGE REVIEW: 4.6 out of 5  BASED ON 94 REVIEWS
Cheryl Samuels
, Course:
Professional Receptionist Skills
Nov 5 2018

"Would like to thank Vivien! Gave me some really good advice which I have already put into practice."
  Course rating of 4 stars
Margaret Mc Govern
, Course:
Professional Receptionist Skills
Oct 24 2018

"Very good - I was pleased "
  Course rating of 4 stars
Kerry Wideria
, Course:
Professional Receptionist Skills
Sep 17 2018

"The course Tutor was really nice and very friendly"
  Course rating of 4 stars
Rhiann Pierre
, Course:
Professional Receptionist Skills
Jul 9 2018

"A big thank you to Katrina for being so lovely and making the course a fun enjoyable day for me"
  Course rating of 4 stars
Julie Roberts
, Course:
Professional Receptionist Skills
Jun 25 2018

"Trainer was amusing and kept our interest throughout."
  Course rating of 3 stars
Nicola Brooks
, Course:
Professional Receptionist Skills
Jun 20 2018

"Excellent training course and the Trainer was most helpful with all advice relating to our workplace."
  Course rating of 5 stars
Debbie Stanyer
, Course:
Professional Receptionist Skills
Jun 20 2018

"Good trainer and the course was most helpful."
  Course rating of 5 stars
Sarah Wilson
, Course:
Professional Receptionist Skills
Apr 30 2018

"Thoroughly enjoyed the course and how it was presented. I have a very enjoyable day and came away with new skills to enable me to do my job to a high standard."
  Course rating of 5 stars
Courtney Conway
, Course:
Professional Receptionist Skills
Apr 30 2018

"A very enjoyable experience. "
  Course rating of 4 stars
carol joddrell
, Course:
Professional Receptionist Skills
Apr 30 2018

"The small group situation was very valuable as we shared a lot of common situations. Bev was great at extracting the lessons to be learnt from these exchanges."
  Course rating of 4 stars

Want to see prices and options for delivery of your training?

Move to next Receptionist Skills section

GENERAL INFORMATION

What we do, and how we work, to make sure you get the most from the courses you attend

Receptionists can be overlooked or even considered non-essential for the successful running of a company, but this couldn't be further from the truth. Receptionists occupy a front-line position within an organisation and are therefore one of the most visible - and important - employees within the structure. Their skills and expertise can mean the difference between losing a potential customer and gaining a loyal client.

Being a receptionist is a significant responsibility and this role is often more complex than it might seem. There can be many things to deal with in addition to the "meet and greet" and telephone handling duties. There can be meetings to organise and schedule, deliveries to co-ordinate and general administration to deal with. Being an efficient and reliable receptionist is not an easy task, and this is where a receptionist skills course can help you.



GET IN TOUCH

Call us on:
0333 6000 111

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