Supervisor Courses & Team Leader Training from Activia

Effective Delegation for Better Results

A 1-Day Training Course

Course Content

Course Aims

This one-day workshop explores many of the facets of the critical area of delegation: when to delegate, and who to delegate to. It also deals with the delegation process step by step, to see where the pitfalls lie, and what to do about getting round them.

Who Should Attend

Managers and supervisors, present and aspiring, who want to achieve better performance through the delegation of duties and responsibilities to others.

Course Outline
This course is a 1-day training course structured into 12 modules.
Module 1
Introduction and Course Overview
Module 2
Why Delegate?
Learning outcomes
Understand the advantages and disadvantages of delegation, why we delegate and why we resist delegating.
Module 3
What is Delegation?
Learning outcomes
Understand what delegation involves, the responsibilities and preparing for delegation.
Module 4
Picking the Right Person
Learning outcomes
Identify who is best placed to be the delegatee, did they demonstrate aptitude and/or motivation.
Module 5
The Delegation Meeting
Learning outcomes
Be able to clearly communicate the reason, responsibilities, standards and control levels for delegation.
Module 6
Levels of Authority
Learning outcomes
Understand that delegation needs authority and recognise what level of authority is required
Module 7
Giving Instructions
Learning outcomes
Learn how to be able to give clear, precise instructions, orders and requests.
Module 8
Communication Skills
Learning outcomes
Recognise the importance of using clear communications skills, including assetiveness, listening, and questioning effectively.
Module 9
Monitoring Delegation
Learning outcomes
Understand how to monitor delegated tasks effectively using a range of monitoring techniques.
Module 10
Giving Feedback
Learning outcomes
Be able to give positive, supportive feedback even when negative issues are encountered.
Module 11
Becoming a Good Delegator
Learning outcomes
Recognise the characteristics of effective delegators: being receptive to others and willing to give others a chance.
Module 12
Your Personal Action Plan



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www.activia.co.uk