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Fundamental Skills for the New Supervisor or Team Leader
Fundamental Skills for the New Supervisor or Team Leader
 

FUNDAMENTALS OF SUPERVISOR SKILLS

The best solution for Supervisor Training Courses

A hands-on one-day course with free pre-course online skills testing. Free bespoke course design is also available for private classes if the content needs to be adjusted
See Our Latest Reviews on TrustPilot:
CPD CERTIFIED COURSE
CPD accredited course

Note: this Fundamentals of Supervisor Skills course is CPD certified.
It is delivered as a classroom course.
This means that not only has it been rigorously assessed in terms of content and quality, but it comes with a FREE CPD Certification certificate, as well as an Activia diploma of completion.
We are a corporate member of the CPD: the highest level of association available.

COURSE OUTLINE

Full details of modules and topics covered in this one-day course

DURATION

This is a one-day training course structured into 9 modules

COURSE AIMS
This one-day workshop provides an introduction to staff supervision by defining the role and responsibilities of a supervisor, and making the transition to the role. It then deals with key issues like communication skills, managing conflict, dealing with difficult employees and time management.
TARGET AUDIENCE
Staff supervisors, team leaders and line managers, present and aspiring, who are looking for an introduction into the key principles of modern supervision practice.

Want to see prices and options for delivery of your training?

MODULE 1:  Course Introduction and Overview
MODULE 2:  Making the Transition
Topics covered:
  • How will my Role Change?
  • Tips for Learning the Ropes Quickly
  • Questions Supervisors Have
MODULE 3:  Responsibilities of a Supervisor
Topics covered:
  • Case Studies
MODULE 4:  Setting Goals
Topics covered:
  • Setting Goals
MODULE 5:  Communication
Topics covered:
  • The Communication Funnel
  • Active Listening
  • Asking Questions
  • What is Paraphrasing?
  • Non-Verbal Messages
MODULE 6:  Time Management
Topics covered:
  • Managing your Priorities
  • Say When
  • Learn More
  • Ask for Help
  • Give it Away – Delegate
MODULE 7:  Managing Conflict
Topics covered:
  • The Conflict Resolution Process
  • Seven Steps to Ironing Things Out
MODULE 8:  Dealing with Difficult Employees
Topics covered:
  • The Over-Dependent Employee
  • The Lazy Employee
  • The Hostile Employee
  • The Chronic Complainer
MODULE 9:  Your Personal Action Plan

Want to see prices and options for delivery of your training?

NEXT CLASS DATES
Fundamental Skills for the New Supervisor or Team Leader
Jul 25, 2019
Birmingham Queensway
£249
Book Now
Jul 31, 2019
Bristol Easton BS5
£249
Book Now
Aug 8, 2019
Manchester Piccadilly
£249
Book Now
Aug 12, 2019
London Victoria
£249
Book Now
Aug 19, 2019
Leeds West One
£249
Book Now
Sep 5, 2019
Tower Bridge
£249
Book Now

Don't see a date you want?

RELATED COURSES

Team Development for Supervisors

COURSE OUTLINE
[Duration: one day]

Team Development for Supervisors

  • Introduction and Course Overview
  • Leadership
  • Team Development
  • Team Leadership
  • The Situational Leadership Model
  • Discipline
  • Giving Feedback
  • Providing Instruction
  • Influencing Relationships
  • Performance Coaching
  • Your Personal Action Plan

DELEGATE FEEDBACK FOR OUR
FUNDAMENTAL SKILLS FOR THE NEW SUPERVISOR OR TEAM LEADER COURSE

AVERAGE REVIEW: 4.9 out of 5  BASED ON 21 REVIEWS

Peck Howe
, Apr 15 2019
"the instructor was really good with identifying topics that required more time being spent due to lack of knowledge and experience"


 
Course rating of 5 stars
Charles Lewis
, Mar 21 2019
"Paddy was a good teacher/trainer. "


 
Course rating of 5 stars
Nikayla Davies
, Mar 21 2019
"Paddy was a great trainer, additionally, the small group (4) was another reason the course worked so well."


 
Course rating of 5 stars
Sandra Hatton
, Mar 18 2019
"The woman training us showed us new ways to think before you act. She was a great trainer."


 
Course rating of 5 stars
Stefan Moore
, Mar 18 2019
"Great trainer "


 
Course rating of 4 stars
Scott Colgate
, Mar 14 2019
"Good location and easy to travel "


 
Course rating of 4 stars
Mohan Mudiyanselage
, Feb 25 2019
"Interesting course and very good trainer."


 
Course rating of 5 stars
Laura Bennett
, Feb 25 2019
"My instructor, Paddy was very engaging, helpful and speaks from experience."


 
Course rating of 5 stars
Philip Hodgson
, Feb 25 2019
"Great course, a little out of my comfort zone but thoroughly enjoyed it and learnt a lot"


 
Course rating of 5 stars
Clair Boheimer
, Feb 25 2019
"Great trainer - enthusiastic, informative, made it fun."


 
Course rating of 5 stars

MORE INFORMATION FOR
FUNDAMENTAL SKILLS FOR THE NEW SUPERVISOR OR TEAM LEADER

General Information

All Activia supervisor training courses have been created, reviewed and developed to ensure up to date provision and constantly improving standards of content. Our Supervision & Teams training is interactive and classroom-based which maximises learning through the ability to ask questions and discuss specific issues.

Class Sizes

Maximum class size for Supervision & Teams courses is 10 delegates, which ensures that attendees get adequate time for personal attention from the instructor. At some of our centres, the maximum class size is 12 delegates.

Note that we never cancel our scheduled classes -- even if there are only one or two delegates -- so once you have booked, your place is assured.

For training at your offices, we can deliver classes of up to 15 delegates, though with bigger class sizes you must understand that there is less time for questions from delegates, and this may affect the quality of their experience.

How to book
Course, dates and delegate numbers
Decide on the Supervision & Teams course you want, the date(s) you can attend, and the number of delegates involved
Training location
Also decide whether you want training at your offices or at one of our centres
Speedy course booking
You can use the Speedy Quote option to contact us for a quick price, or you can book online from the schedule on this website
Call us
if at any time you want help or advice, or you want to book on the telephone, just call us on 0333 6000 111 to speak to one of our friendly training advisors

Note: With non-credit card bookings you must sign and return a Booking Form before we can confirm your training.

Also note: If you are a private individual you must pay by credit card at the time of booking.

The confirmation process
Course places allocated
Your place is allocated, along with the trainer, workbooks and exercise files if appropriate
Booking confirmation
You receive an official confirmation, with joining instructions (and directions if it's at our centre)
Training invoice
You receive a VAT invoice

Note: Please allow 1 - 2 working days for your confirmation and invoice.

What happens on the day

If you are coming to our centre, dress code is smart casual.   Refreshments in the form of tea/coffee will be provided for morning and afternoon breaks, but please note that we do not provide lunch.   The timetable is as follows:

9:15

ARRIVAL TIME

9:30

TRAINING STARTS

11:00

MID-MORNING BREAK



1:00

ONE HOUR LUNCH BREAK

3:15

MID-AFTERNOON BREAK

4:30

WRAP UP

Note: break times can vary according to the needs of the training, and course duration for smaller class sizes are usually shorter because fewer delegates have fewer questions !

For training at your offices, this itinerary can be varied by prior arrangement.

What you get

With your Supervision & Teams training course from Activia, you get a free workbook, so you can review and revise afterwards to reinforce your knowledge.

Every delegate on a Supervision & Teams course also gets an Activia Training Attendance Certificate.



GET IN TOUCH

Call us on:
0333 6000 111

   You can Email us direct (You'll usually get a response within 2-3 working hours)
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