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Fundamental Skills for the New Supervisor or Team Leader
Fundamental Skills for the New Supervisor or Team Leader
 

FUNDAMENTALS OF SUPERVISOR SKILLS

The best solution for Supervisor Training Courses

A hands-on one-day course with free pre-course online skills testing. Free bespoke course design is also available for private classes if the content needs to be adjusted
COURSE OUTLINE

Full details of modules and topics covered in this one-day course

DURATION

This is a one-day training course structured into 9 modules

COURSE AIMS
This one-day workshop provides an introduction to staff supervision by defining the role and responsibilities of a supervisor, and making the transition to the role. It then deals with key issues like communication skills, managing conflict, dealing with difficult employees and time management.
TARGET AUDIENCE
Staff supervisors and line managers, present and aspiring, who are looking for an introduction into the key principles of modern supervision practice.

Want to see prices and options for delivery of your training?

MODULE 1:  Course Introduction and Overview
MODULE 2:  Making the Transition
Topics covered:
  • How will my Role Change?
  • Tips for Learning the Ropes Quickly
  • Questions Supervisors Have
MODULE 3:  Responsibilities of a Supervisor
Topics covered:
  • Case Studies
MODULE 4:  Setting Goals
Topics covered:
  • Setting Goals
MODULE 5:  Communication
Topics covered:
  • The Communication Funnel
  • Active Listening
  • Asking Questions
  • What is Paraphrasing?
  • Non-Verbal Messages
MODULE 6:  Time Management
Topics covered:
  • Managing your Priorities
  • Say When
  • Learn More
  • Ask for Help
  • Give it Away - Delegate
MODULE 7:  Managing Conflict
Topics covered:
  • The Conflict Resolution Process
  • Seven Steps to Ironing Things Out
MODULE 8:  Dealing with Difficult Employees
Topics covered:
  • The Over-Dependent Employee
  • The Lazy Employee
  • The Hostile Employee
  • The Chronic Complainer
MODULE 9:  Your Personal Action Plan

Want to see prices and options for delivery of your training?

RELATED COURSES

Team Development for Supervisors

COURSE OUTLINE
[Duration: one day]

Team Development for Supervisors

  • Introduction and Course Overview
  • Leadership
  • Team Development
  • Team Leadership
  • The Situational Leadership Model
  • Discipline
  • Giving Feedback
  • Providing Instruction
  • Influencing Relationships
  • Performance Coaching
  • Your Personal Action Plan

DELEGATE FEEDBACK FOR OUR
FUNDAMENTAL SKILLS FOR THE NEW SUPERVISOR OR TEAM LEADER COURSE

AVERAGE REVIEW: 4.6 out of 5  BASED ON 186 REVIEWS

Sheila Hatton , Oct 18 2018
Course rating of 5 stars "I would definitely recommend the course."

 
Justyna Slapinska, Oct 1 2018
Course rating of 4 stars "Paddy is a great guy, he made that day absolutely great! Your company should be very happy to have him. He is very open, smiling a lot."

 
Caroline Scannell, Sep 20 2018
Course rating of 5 stars "John was absolutely amazing! He was very helpful."

 
Sheela Evans, Sep 11 2018
Course rating of 5 stars "Our course tutor, Katrina was absolutely superb in her delivery of the course. She made me feel very comfortable and engaged my full attention throughout the day. I'm very much interested in other courses that you offer. "

 
Sukhwinder Soomal , Aug 3 2018
Course rating of 4 stars "The trainer was very engaging and provided good real life case studies and advice."

 
amanda salkeld, Jul 30 2018
Course rating of 5 stars "very confident and informative coach "

 
Nicole Gibbons, Jul 19 2018
Course rating of 4 stars "Overall, the course was good and I learnt a lot"

 
Dawn Dyke, Jun 25 2018
Course rating of 4 stars "liked the size of the class as it made interaction easier"

 
Imogen Johnson, Jun 18 2018
Course rating of 5 stars "The trainer was exceptional!"

 
George Goulbourne, May 25 2018
Course rating of 4 stars "well presented course and enjoyed the experience"

 

MORE INFORMATION FOR
FUNDAMENTAL SKILLS FOR THE NEW SUPERVISOR OR TEAM LEADER

General Information

All Activia supervisor training courses have been created, reviewed and developed to ensure up to date provision and constantly improving standards of content. Our Supervision & Teams training is interactive and classroom-based which maximises learning through the ability to ask questions and discuss specific issues.

Class Sizes

Maximum class size for Supervision & Teams courses is 10 delegates, which ensures that attendees get adequate time for personal attention from the instructor. At some of our centres, the maximum class size is 12 delegates.

Note that we never cancel our scheduled classes -- even if there are only one or two delegates -- so once you have booked, your place is assured.

For training at your offices, we can deliver classes of up to 15 delegates, though with bigger class sizes you must understand that there is less time for questions from delegates, and this may affect the quality of their experience.

How to book
Course, dates and delegate numbers
Decide on the Supervision & Teams course you want, the date(s) you can attend, and the number of delegates involved
Training location
Also decide whether you want training at your offices or at one of our centres
Speedy course booking
You can use the Speedy Quote option to contact us for a quick price, or you can book online from the schedule on this website
Call us
if at any time you want help or advice, or you want to book on the telephone, just call us on 0333 6000 111 to speak to one of our friendly training advisors

Note: With non-credit card bookings you must sign and return a Booking Form before we can confirm your training.

Also note: If you are a private individual you must pay by credit card at the time of booking.

The confirmation process
Course places allocated
Your place is allocated, along with the trainer, workbooks and exercise files if appropriate
Booking confirmation
You receive an official confirmation, with joining instructions (and directions if it's at our centre)
Training invoice
You receive a VAT invoice

Note: Please allow 1 - 2 working days for your confirmation and invoice.

What happens on the day

If you are coming to our centre, dress code is smart casual.   Refreshments in the form of tea/coffee will be provided for morning and afternoon breaks, but please note that we do not provide lunch.   The timetable is as follows:

9:15

ARRIVAL TIME

9:30

TRAINING STARTS

11:00

MID-MORNING BREAK



1:00

ONE HOUR LUNCH BREAK

3:15

MID-AFTERNOON BREAK

4:30

WRAP UP

Note: break times can vary according to the needs of the training, and course duration for smaller class sizes are usually shorter because fewer delegates have fewer questions !

For training at your offices, this itenerary can be varied by prior arrangement.

What you get

With your Supervision & Teams training course from Activia, you get a free workbook, so you can review and revise afterwards to reinforce your knowledge.

Every delegate on a Supervision & Teams course also gets an Activia Training Attendance Certificate.



GET IN TOUCH

Call us on:
0333 6000 111

   You can Email us direct (You'll usually get a response within 2-3 working hours)
   Or fill out the details below and we'll be in touch very soon:
SEND MESSAGE

FUNDAMENTALS OF SUPERVISOR SKILLS

We can enhance your skills with Supervisory skills training at any of our twelve training centres UK wide, or we can come to your offices.

We have been delivering fundamentals of supervisor skills since 1995, on the basis of high quality, flexible and results-driven training courses for supervisor skills. So you can be confident that we have the expertise, and the experience, to give you great Training Courses for Supervisor Skills from Activia.

Why not contact us today to see how we can help with providing your training classes for supervisors ?


Stay in touch
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