Supervisor Courses & Team Leader Training from Activia

Fundamental Skills for the New Supervisor or Team Leader

A 1-Day Training Course

Course Content

Course Aims

This one-day workshop provides an introduction to staff supervision by defining the role and responsibilities of a supervisor, and making the transition to the role. It then deals with key issues like communication skills, managing conflict, dealing with difficult employees and time management.

Who Should Attend

Staff supervisors, team leaders and line managers, present and aspiring, who are looking for an introduction into the key principles of modern supervision practice.

Course Outline
This course is a 1-day training course structured into 9 modules.
Module 1
Course Introduction and Overview
Module 2
Making the Transition
Topics covered
  • How will my Role Change?
  • Tips for Learning the Ropes Quickly
  • Questions Supervisors Have
  • Module 3
    Responsibilities of a Supervisor
    Topics covered
  • Case Studies
  • Module 4
    Setting Goals
    Topics covered
  • Setting Goals
  • Module 5
    Topics covered
  • The Communication Funnel
  • Active Listening
  • Asking Questions
  • What is Paraphrasing?
  • Non-Verbal Messages
  • Module 6
    Time Management
    Topics covered
  • Managing your Priorities
  • Say When
  • Learn More
  • Ask for Help
  • Give it Away - Delegate
  • Module 7
    Managing Conflict
    Topics covered
  • The Conflict Resolution Process
  • Seven Steps to Ironing Things Out
  • Module 8
    Dealing with Difficult Employees
    Topics covered
  • The Over-Dependent Employee
  • The Lazy Employee
  • The Hostile Employee
  • The Chronic Complainer
  • Module 9
    Your Personal Action Plan

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