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bookings:   0333 6000 111
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Managing Staff for Better Performance
Managing Staff for Better Performance
 

MANAGING STAFF PERFORMANCE

The best source of Managing Staff Courses

A hands-on one-day course with free pre-course online skills testing
See Our Latest Reviews on TrustPilot:
COURSE OUTLINE

Full details of modules and topics covered in this one-day course

DURATION

This is a one-day training course structured into 5 modules

COURSE AIMS

To provide a good understanding of the principles of leadership and the processes / skills required for effectively managing staff performance.

TARGET AUDIENCE

All those who have responsibility for managing staff.

Want to see prices and options for delivery of your training?

MODULE 1:  Leadership versus Management
Topics covered:
  • Adairs Top Leadership Qualities
  • Action Centred Leadership
  • Management Styles
MODULE 2:  Giving Feedback
Topics covered:
  • Receiving Feedback
  • Assertiveness, Aggressiveness And Passivity
  • Assertiveness – The 3 Steps
  • Assertiveness And Feedback Exercise
MODULE 3:  Setting S.M.A.R.T. Objectives
Topics covered:
  • Measurability of Objectives
  • Defining Standards Exercise
MODULE 4:  Performance Management
Topics covered:
  • Skill / Will Matrix
  • Applying the Skill/Will Matrix
  • Managing Poorer Performance
  • Overcoming Performance Blockages
MODULE 5:  Managing Poor Performance
Topics covered:
  • Performance Counselling Meeting
  • Performance Counselling Meeting: Preparation
  • Undertaking The Performance Counselling Meeting
  • Performance Counselling Meeting Process
  • Exercise: Friday the 13th !

Want to see prices and options for delivery of your training?

DELEGATE FEEDBACK FOR OUR
MANAGING STAFF FOR BETTER PERFORMANCE COURSE

AVERAGE REVIEW: 4.8 out of 5  BASED ON 18 REVIEWS

Kyrie Thomas
, Sep 4 2018
"Katrina was a fantastic teacher"


 
Course rating of 5 stars
Jo Tripney
, Mar 8 2018
"Fantastic trainer and great content. "


 
Course rating of 5 stars
Chantal Lane
, Mar 8 2018
"The trainer was fantastic and the course content really interesting. "


 
Course rating of 5 stars
Gary Kenealy
, Apr 21 2016
"The trainer showed his experience by using his real life experiences to demonstrate the course material. He also asked the participants lots of questions to use their scenarios as examples too. This made the training much more effective."


 
Course rating of 5 stars
Steve Smith
, Apr 19 2016
"Would just like to say how brilliant David was. Not only were his explanations clear , but his experience and knowledge and relevant stories made the theory relevant and enabled each trainee to put apply it to a similar situation."


 
Course rating of 5 stars
Stephen Gill
, Apr 8 2016
"I cannot sing the praises of the instructor any higher, Graham was excellent."


 
Course rating of 5 stars
Mary Victoria Havard
, Apr 8 2016
"Graham was fantastic. Comments from our managers included "I have never been so enganged on a training course before"."


 
Course rating of 5 stars
Lisa Hough
, Apr 8 2016
"Graham our trainer was exceptional. He delivered the course in a truly unique way and I was fully engaged from start to finish. I feel like I have taken more from his course than from any other I have ever attended."


 
Course rating of 5 stars
Mark Kettle
, Apr 8 2016
"Graham was excellent, made this course very enjoyable while at the same I gain a lot from it which I hope to use in my day to day working."


 
Course rating of 5 stars
Kevin Burgess
, Apr 8 2016
"The trainer Graham was excellent."


 
Course rating of 5 stars
Mr Andrew Harrison
, Jan 20 2016
"the course was enjoyable and informative"


 
Course rating of 4 stars
Rachel Wilkinson
, Dec 8 2015
"I thought the course was well delivered and it highlighted some aspects which I will certainly be using going forward"


 
Course rating of 4 stars
James Beck
, Jun 25 2015
"Janet is very knowledgeable and communicative, her presentation skills are excellent."


 
Course rating of 5 stars
Ian Archer
, Feb 24 2015
"The course was good with an excellent delivery by Simon who was personable, relaxed, comfortable and engaging which encouraged participation by all attendees. One of our best training days."


 
Course rating of 4 stars
John Barber
, Feb 24 2015
"I enjoyed the course."


 
Course rating of 4 stars
Mark Cherrett
, Feb 24 2015
"Excellent facilitation"


 
Course rating of 5 stars
Rowel Ramos
, Nov 19 2014
"Gave a clearer bigger picture of managerial skills. The science of performance was particularly interesting."


 
Course rating of 5 stars
Rachael Longley
, Nov 14 2013
"Our trainer was really happy to work with our specific needs and queries. He held my attention well for the whole day and explained things really well."


 
Course rating of 5 stars

MORE INFORMATION FOR
MANAGING STAFF FOR BETTER PERFORMANCE

General Information

All Activia managing staff courses have been created, reviewed and developed to ensure up to date provision and constantly improving standards of content. Our Performance Management training is interactive and classroom-based which maximises learning through the ability to ask questions and discuss specific issues.

Class Sizes

Maximum class size for Performance Management courses is 10 delegates, which ensures that attendees get adequate time for personal attention from the instructor. At some of our centres, the maximum class size is 12 delegates.

Note that we never cancel our scheduled classes -- even if there are only one or two delegates -- so once you have booked, your place is assured.

For training at your offices, we can deliver classes of up to 15 delegates, though with bigger class sizes you must understand that there is less time for questions from delegates, and this may affect the quality of their experience.

How to book
Course, dates and delegate numbers
Decide on the Performance Management course you want, the date(s) you can attend, and the number of delegates involved
Training location
Also decide whether you want training at your offices or at one of our centres
Speedy course booking
You can use the Speedy Quote option to contact us for a quick price, or you can book online from the schedule on this website
Call us
if at any time you want help or advice, or you want to book on the telephone, just call us on 0333 6000 111 to speak to one of our friendly training advisors

Note: With non-credit card bookings you must sign and return a Booking Form before we can confirm your training.

Also note: If you are a private individual you must pay by credit card at the time of booking.

The confirmation process
Course places allocated
Your place is allocated, along with the trainer, workbooks and exercise files if appropriate
Booking confirmation
You receive an official confirmation, with joining instructions (and directions if it's at our centre)
Training invoice
You receive a VAT invoice

Note: Please allow 1 - 2 working days for your confirmation and invoice.

What happens on the day

If you are coming to our centre, dress code is smart casual.   Refreshments in the form of tea/coffee will be provided for morning and afternoon breaks, but please note that we do not provide lunch.   The timetable is as follows:

9:15

ARRIVAL TIME

9:30

TRAINING STARTS

11:00

MID-MORNING BREAK



1:00

ONE HOUR LUNCH BREAK

3:15

MID-AFTERNOON BREAK

4:30

WRAP UP

Note: break times can vary according to the needs of the training, and course duration for smaller class sizes are usually shorter because fewer delegates have fewer questions !

For training at your offices, this itinerary can be varied by prior arrangement.

What you get

With your Performance Management training course from Activia, you get a free workbook, so you can review and revise afterwards to reinforce your knowledge.

Every delegate on a Performance Management course also gets an Activia Training Attendance Certificate.



GET IN TOUCH

Call us on:
0333 6000 111

   You can Email us direct (You'll usually get a response within 2-3 working hours)
   Or fill out the details below and we'll be in touch very soon:
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