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Beyond the Basics
 Beyond the Basics


The best source of Management Courses

A hands-on one-day course with free pre-course online skills testing
See Our Latest Reviews on TrustPilot:
CPD accredited course

Note: this Performance Management: Beyond the Basics course is CPD certified.
It is delivered as a classroom course.
This means that not only has it been rigorously assessed in terms of content and quality, but it comes with a FREE CPD Certification certificate, as well as an Activia diploma of completion.
We are a corporate member of the CPD: the highest level of association available.


Full details of modules and topics covered in this one-day course


This is a one-day training course structured into 9 modules


This intensive one-day workshop is designed to develop practical skills in managing staff beyond the basics. It ceates an understanding of delegation, communication and assertiveness as a basis for lessons on giving feedback and performance counselling. There is also treatment, via short case studies, of a number of common difficult scenarios, and ends with an extremely useful section which deals with development of delegates general management skills.


Managers and supervisors, present and aspiring, with an undersanding of the basics of managing staff, who want to take their skills and knowledge to a higher level.

Want to see prices and options for delivery of your training?

MODULE 1:  Course Introduction
Topics covered:
  • Knowledge Skills Checklist
MODULE 2:  Delegation
Learning outcomes:
Be able to recognise what is meant by the 5 levels of delegation, benefits and barriers and delegating effectively.
Topics covered:
  • What is Delegation?
  • The Five Levels of Delegation
  • Five Steps to Delegation
  • When Delegation is not Possible
  • Delegation - Benefits and Barriers
  • Delegation Process
MODULE 3:  Communication
Learning outcomes:
Recognise the benefits of good communication skills, understand the benefits and identify the barriers.
Topics covered:
  • What is Communication?
  • Benefits of Good Communication Skills
  • Why Communication Goes Wrong
  • Communication Methods
MODULE 4:  Assertiveness, Aggressiveness and Passivity
Learning outcomes:
Recognise assertive, aggressive and passive behaviours and be able to use the 3 steps to assertive behaviour effectively.
Topics covered:
  • What is Assertiveness?
  • What is Aggressiveness?
  • What is Passivity?
  • Assertiveness - the 3 Steps
  • Assertiveness Practice
MODULE 5:  Giving Feedback
Learning outcomes:
Be able to plan and evaluate feedback, using it as part of the performance management process.
Topics covered:
  • Feedback - the EEC Model
  • Receiving Feedback
  • Feedback Exercises
MODULE 6:  Performance Counselling
Learning outcomes:
Recognise how Performance Counselling can be a useful tool to deal with employees who under-perform in the workplace.
Topics covered:
  • The Performance Counselling (P.C.) Meeting
  • Performance Counselling Meeting: Preparation
  • Conducting the Performance Counselling Meeting
  • Performance Counselling Meeting Process
  • Exercise: Friday The 13th!
  • Factors to Consider Before Implementing Disciplinary Procedure
MODULE 7:  Dealing With Difficult Situations: Case Studies
Learning outcomes:
Use case studies to analyse difficult situations and learn how to manage them effectively.
Topics covered:
  • New Manager
  • Romance in the Office
  • Sloppy Work
  • Unacceptable Banter
  • Resistance to Change
  • Dealing with Body Odour
  • Clumsy Management
MODULE 8:  Practical Ideas to Develop Your Management Skills
Learning outcomes:
Recognise where to go to research and plan for your continuing professional development.
Topics covered:
  • Developing your Knowledge / Experience
  • Developing your Skills / Competencies
  • Developing your Attitude
MODULE 9:  Your Personal Action Plan

Want to see prices and options for delivery of your training?

Management Skills: Beyond the Basics
Nov 7, 2019
Manchester Piccadilly
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Nov 14, 2019
Leeds West One
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Nov 21, 2019
Birmingham Queensway
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Nov 22, 2019
Tower Bridge
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Don't see a date you want?


Performance Management: Foundation

[Duration: one day]

Performance Management: Foundation

  • Course Introduction
  • Leadership versus Management
  • Learning
  • Motivation
  • Performance Management
  • Coaching
  • Setting SMART Objectives
  • Your Personal Action Plan



samantha white
, Jul 18 2019
"Ann, the trainer was wonderful, she made us feel so at ease and managed to fulfill all our learning requirements . She is am inspirational woman, teacher and trainer. Thank you very much for this day."

Course rating of 4 stars
Jasmine Hammonds
, Jul 18 2019
"A great course and excellent approach from Ann the trainer "

Course rating of 4 stars
Peter Butler
, May 2 2019
"Well delivered training course by a knowledgeable Instructor"

Course rating of 4 stars
wayne whatley
, Apr 25 2019
"good course picked up a few tricks"

Course rating of 4 stars
Kirsty Young
, Apr 25 2019
"The most interesting course i have done in a very long time!"

Course rating of 4 stars
Craig Hogg
, Jan 25 2019
"i thought geoff was very helpful of my needs from the course and he made the course interesting and informative the day went smoothley and he kept my interest through the day , well done to geoff a pleasure to learn from his vast knowledge and wealth of expeirience"

Course rating of 5 stars
craig hogg
, Jan 25 2019
"geoff the course trainer was exellent and used his knowledge very well"

Course rating of 5 stars
Richard Ellis
, Jun 13 2018
"An enjoyable coarse well delivered."

Course rating of 5 stars
Becky Williams
, Jan 17 2018
"I thoroughly enjoyed this course and its contents were very helpful and certainly made me think."

Course rating of 5 stars
Adnan Ahmed Khan
, Jan 17 2018
"I think this was a fantastic course, and as i said to Graham, the course lecturer, it did more to me than all 3 courses i attended last year with another company. It was an absolutely outstanding presentation and session."

Course rating of 5 stars
Emma Paterson
, Nov 29 2017
"Terry who was teaching was brilliant and covered everything i needed to know ensuring i understood everything. "

Course rating of 5 stars
Michelle Boness
, Nov 17 2017
"Graham is a very good trainer and delivered and excellent course with practical examples."

Course rating of 4 stars
Jessica Ryan
, Oct 4 2017
"The trainer, Graham, was absolutely lovely!"

Course rating of 5 stars
, Jul 12 2017
"Claire was a fantastic trainer and very approachable Excellent day from start to finish"

Course rating of 5 stars
Lindsay Smith
, Dec 12 2016
"Jane was excellent, the time flew by and she kept the pace and content interesting."

Course rating of 5 stars
Franscois Lutskes
, Oct 19 2016
"Brilliant "

Course rating of 5 stars
Ismail Orel
, Sep 16 2016
"Thank you"

Course rating of 5 stars
Susie Mills
, Aug 3 2016
"The course will definitely benefit my style and how to manage staff. A busy day however did not feel rushed. Excellent trainer who knew his subject."

Course rating of 5 stars
Naomi Brand
, Jun 24 2016
"The course leader, Chris was great. He was clear, patient and really helpful when answering questions. I really enjoyed the course."

Course rating of 5 stars
Marie Murphy
, Jun 24 2016
"The course was of benefit and I found teacher to be very helpful considerate and a very good trainer he was very clear and listened."

Course rating of 5 stars
Duncan Wilson-King
, Apr 6 2016
"We were the only two individuals on the course, this allowed the course to be almost tailor made for us. The tutor was very good, drawing on personal experience to give us examples of how he had handles situations similar to the examples in the workbook."

Course rating of 5 stars


General Information

All Activia management courses have been created, reviewed and developed to ensure up to date provision and constantly improving standards of content. Our Performance Management training is interactive and classroom-based which maximises learning through the ability to ask questions and discuss specific issues.

Class Sizes

Maximum class size for Performance Management courses is 8 delegates, which ensures that attendees get adequate time for personal attention from the instructor. At some of our centres, the maximum class size is 10 delegates.

Note that we never cancel our scheduled classes -- even if there are only one or two delegates -- so once you have booked, your place is assured.

For training at your offices, we can deliver classes of up to 12 delegates, though with bigger class sizes you must understand that there is less time for questions from delegates, and this may affect the quality of their experience.

How to book
Course, dates and delegate numbers
Decide on the Performance Management course you want, the date(s) you can attend, and the number of delegates involved
Training location
Also decide whether you want training at your offices or at one of our centres
Speedy course booking
You can use the Speedy Quote option to contact us for a quick price, or you can book online from the schedule on this website
Call us
if at any time you want help or advice, or you want to book on the telephone, just call us on 0333 6000 111 to speak to one of our friendly training advisors

Note: With non-credit card bookings you must sign and return a Booking Form before we can confirm your training.

Also note: If you are a private individual you must pay by credit card at the time of booking.

The confirmation process
Course places allocated
Your place is allocated, along with the trainer, workbooks and exercise files if appropriate
Booking confirmation
You receive an official confirmation, with joining instructions (and directions if it's at our centre)
Training invoice
You receive a VAT invoice

Note: Please allow 1 - 2 working days for your confirmation and invoice.

What happens on the day

If you are coming to our centre, dress code is smart casual.   Refreshments in the form of tea/coffee will be provided for morning and afternoon breaks, but please note that we do not provide lunch.   The timetable is as follows:













Note: break times can vary according to the needs of the training, and course duration for smaller class sizes are usually shorter because fewer delegates have fewer questions !

For training at your offices, this itinerary can be varied by prior arrangement.

What you get

With your Performance Management training course from Activia, you get a free workbook, so you can review and revise afterwards to reinforce your knowledge.

Every delegate on a Performance Management course also gets an Activia Training Attendance Certificate.


Call us on:
0333 6000 111

   You can Email us direct (You'll usually get a response within 2-3 working hours)
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