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Beyond the Basics
 Beyond the Basics
 

PERFORMANCE MANAGEMENT: BEYOND THE BASICS

The best source of Management Courses

A hands-on one-day course with free pre-course online skills testing
See Our Latest Reviews on TrustPilot:
CPD CERTIFIED COURSE
CPD accredited course

Note: this Performance Management: Beyond the Basics course is CPD certified.
It is delivered as a classroom course.
This means that not only has it been rigorously assessed in terms of content and quality, but it comes with a FREE CPD Certification certificate, as well as an Activia diploma of completion.
We are a corporate member of the CPD: the highest level of association available.

COURSE OUTLINE

Full details of modules and topics covered in this one-day course

DURATION

This is a one-day training course structured into 9 modules

COURSE AIMS

This intensive one-day workshop is designed to develop practical skills in managing staff beyond the basics. It ceates an understanding of delegation, communication and assertiveness as a basis for lessons on giving feedback and performance counselling. There is also treatment, via short case studies, of a number of common difficult scenarios, and ends with an extremely useful section which deals with development of delegates general management skills.

TARGET AUDIENCE

Managers and supervisors, present and aspiring, with an undersanding of the basics of managing staff, who want to take their skills and knowledge to a higher level.

Want to see prices and options for delivery of your training?

MODULE 1:  Course Introduction
Topics covered:
  • Knowledge Skills Checklist
MODULE 2:  Delegation
Learning outcomes:
Be able to recognise what is meant by the 5 levels of delegation, benefits and barriers and delegating effectively.
Topics covered:
  • What is Delegation?
  • The Five Levels of Delegation
  • Five Steps to Delegation
  • When Delegation is not Possible
  • Delegation - Benefits and Barriers
  • Delegation Process
MODULE 3:  Communication
Learning outcomes:
Recognise the benefits of good communication skills, understand the benefits and identify the barriers.
Topics covered:
  • What is Communication?
  • Benefits of Good Communication Skills
  • Why Communication Goes Wrong
  • Communication Methods
MODULE 4:  Assertiveness, Aggressiveness and Passivity
Learning outcomes:
Recognise assertive, aggressive and passive behaviours and be able to use the 3 steps to assertive behaviour effectively.
Topics covered:
  • What is Assertiveness?
  • What is Aggressiveness?
  • What is Passivity?
  • Assertiveness - the 3 Steps
  • Assertiveness Practice
MODULE 5:  Giving Feedback
Learning outcomes:
Be able to plan and evaluate feedback, using it as part of the performance management process.
Topics covered:
  • Feedback - the EEC Model
  • Receiving Feedback
  • Feedback Exercises
MODULE 6:  Performance Counselling
Learning outcomes:
Recognise how Performance Counselling can be a useful tool to deal with employees who under-perform in the workplace.
Topics covered:
  • The Performance Counselling (P.C.) Meeting
  • Performance Counselling Meeting: Preparation
  • Conducting the Performance Counselling Meeting
  • Performance Counselling Meeting Process
  • Exercise: Friday The 13th!
  • Factors to Consider Before Implementing Disciplinary Procedure
MODULE 7:  Dealing With Difficult Situations: Case Studies
Learning outcomes:
Use case studies to analyse difficult situations and learn how to manage them effectively.
Topics covered:
  • New Manager
  • Romance in the Office
  • Sloppy Work
  • Unacceptable Banter
  • Resistance to Change
  • Dealing with Body Odour
  • Clumsy Management
MODULE 8:  Practical Ideas to Develop Your Management Skills
Learning outcomes:
Recognise where to go to research and plan for your continuing professional development.
Topics covered:
  • Developing your Knowledge / Experience
  • Developing your Skills / Competencies
  • Developing your Attitude
MODULE 9:  Your Personal Action Plan

Want to see prices and options for delivery of your training?

NEXT CLASS DATES
Management Skills: Beyond the Basics
Jan 28, 2020
Manchester Piccadilly
£299
Book Now
Feb 6, 2020
London Victoria
£299
Book Now
Feb 27, 2020
Birmingham Queensway
£299
Book Now
Feb 28, 2020
Tower Bridge
£299
Book Now

Don't see a date you want?

RELATED COURSES

Performance Management: Foundation

COURSE OUTLINE
[Duration: one day]

Performance Management: Foundation

  • Course Introduction
  • Leadership versus Management
  • Learning
  • Motivation
  • Performance Management
  • Coaching
  • Setting SMART Objectives
  • Your Personal Action Plan

DELEGATE FEEDBACK FOR OUR
BEYOND THE BASICS COURSE

AVERAGE REVIEW: 4.4 out of 5  BASED ON 36 REVIEWS

Abubakar Sallu
, Dec 5 2019
"Great training, very much enjoyed."


 
Course rating of 3 stars
Williams Aleru
, Nov 22 2019
"It was exciting and very interactive and insightful"


 
Course rating of 3 stars
Mandy Ubhi
, Nov 21 2019
"The training was above and beyond what I expected. Anna was unbelievably knowledgable, tailored the session to us and we learnt so so so much! I couldn't recommend her and her session more! It was a brilliant intro to management full with helpful hint tips and psychology. Above and beyond my expectations! "


 
Course rating of 3 stars
Sandra Spear
, Nov 21 2019
"Excellent trainer very inclusive and informative."


 
Course rating of 4 stars
Damilola Akintola
, Nov 21 2019
"it was helpful running through the scenarios"


 
Course rating of 3 stars
Bryan Eskriett
, Nov 7 2019
"Kevin great instructor, who made the course enjoyable, in a relaxed environment. He was very informative, giving examples of situations we could relate to, tailoring the course to our needs, and helping us to look at things in a different light. Great course and a great value for money."


 
Course rating of 4 stars
Stephen Taylor
, Oct 16 2019
"It was very informative"


 
Course rating of 3 stars
Trevor Shilling
, Oct 16 2019
"I found the training to be very informative. I benefited a great deal and gained more knowledge and skills. The Facilitator, Philip, was excellent in his delivery of this course."


 
Course rating of 4 stars
Michael Dodd
, Oct 16 2019
"Very well presented,easy to understand"


 
Course rating of 4 stars
Angela Martin
, Oct 16 2019
"Philip brought the training material to life and was very enthusiastic."


 
Course rating of 3 stars

MORE INFORMATION FOR
BEYOND THE BASICS

General Information

All Activia management courses have been created, reviewed and developed to ensure up to date provision and constantly improving standards of content. Our Performance Management training is interactive and classroom-based which maximises learning through the ability to ask questions and discuss specific issues.

Class Sizes

Maximum class size for Performance Management courses is 8 delegates, which ensures that attendees get adequate time for personal attention from the instructor. At some of our centres, the maximum class size is 10 delegates.

Note that we never cancel our scheduled classes -- even if there are only one or two delegates -- so once you have booked, your place is assured.

For training at your offices, we can deliver classes of up to 12 delegates, though with bigger class sizes you must understand that there is less time for questions from delegates, and this may affect the quality of their experience.

How to book
Course, dates and delegate numbers
Decide on the Performance Management course you want, the date(s) you can attend, and the number of delegates involved
Training location
Also decide whether you want training at your offices or at one of our centres
Speedy course booking
You can use the Speedy Quote option to contact us for a quick price, or you can book online from the schedule on this website
Call us
if at any time you want help or advice, or you want to book on the telephone, just call us on 0333 6000 111 to speak to one of our friendly training advisors

Note: With non-credit card bookings you must sign and return a Booking Form before we can confirm your training.

Also note: If you are a private individual you must pay by credit card at the time of booking.

The confirmation process
Course places allocated
Your place is allocated, along with the trainer, workbooks and exercise files if appropriate
Booking confirmation
You receive an official confirmation, with joining instructions (and directions if it's at our centre)
Training invoice
You receive a VAT invoice

Note: Please allow 1 - 2 working days for your confirmation and invoice.

What happens on the day

If you are coming to our centre, dress code is smart casual.   Refreshments in the form of tea/coffee will be provided for morning and afternoon breaks, but please note that we do not provide lunch.   The timetable is as follows:

9:15

ARRIVAL TIME

9:30

TRAINING STARTS

11:00

MID-MORNING BREAK



1:00

ONE HOUR LUNCH BREAK

3:15

MID-AFTERNOON BREAK

4:30

WRAP UP

Note: break times can vary according to the needs of the training, and course duration for smaller class sizes are usually shorter because fewer delegates have fewer questions !

For training at your offices, this itinerary can be varied by prior arrangement.

What you get

With your Performance Management training course from Activia, you get a free workbook, so you can review and revise afterwards to reinforce your knowledge.

Every delegate on a Performance Management course also gets an Activia Training Attendance Certificate.



GET IN TOUCH

Call us on:
0333 6000 111

   You can email us direct (You'll usually get a response within 2-3 working hours)
   Or fill out the details below and we'll be in touch very soon:
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