PERFORMANCE MANAGEMENT: BEYOND THE BASICS
The best solution for Management CoursesA hands-on one-day course with free pre-course online skills testing
Full details of modules and topics covered in this one-day course
This is a one-day training course structured into 9 modules
This intensive one-day workshop is designed to develop practical skills in managing staff beyond the basics. It ceates an understanding of delegation, communication and assertiveness as a basis for lessons on giving feedback and performance counselling. There is also treatment, via short case studies, of a number of common difficult scenarios, and ends with an extremely useful section which deals with development of delegates general management skills.
Managers and supervisors, present and aspiring, with an undersanding of the basics of managing staff, who want to take their skills and knowledge to a higher level.
- Knowledge Skills Checklist
- What is Delegation?
- The Five Levels of Delegation
- Five Steps to Delegation
- When Delegation is not Possible
- Delegation - Benefits and Barriers
- Delegation Process
- What is Communication?
- Benefits of Good Communication Skills
- Why Communication Goes Wrong
- Communication Methods
- What is Assertiveness?
- What is Aggressiveness?
- What is Passivity?
- Assertiveness - the 3 Steps
- Assertiveness Practice
- Feedback - the EEC Model
- Receiving Feedback
- Feedback Exercises
- The Performance Counselling (P.C.) Meeting
- Performance Counselling Meeting: Preparation
- Conducting the Performance Counselling Meeting
- Performance Counselling Meeting Process
- Exercise: Friday The 13th!
- Factors to Consider Before Implementing Disciplinary Procedure
- New Manager
- Romance in the Office
- Sloppy Work
- Unacceptable Banter
- Resistance to Change
- Dealing with Body Odour
- Clumsy Management
- Developing your Knowledge / Experience
- Developing your Skills / Competencies
- Developing your Attitude
Performance Management: Foundation
[Duration: one day]
- Course Introduction
- Leadership versus Management
- Performance Management
- Setting SMART Objectives
- Your Personal Action Plan
AVERAGE REVIEW: 4.5 out of 5 BASED ON 19 REVIEWS
All Activia management courses have been created, reviewed and developed to ensure up to date provision and constantly improving standards of content. Our Management Skills training is interactive and classroom-based which maximises learning through the ability to ask questions and discuss specific issues.
Maximum class size for Management Skills courses is 8 delegates, which ensures that attendees get adequate time for personal attention from the instructor. At some of our centres, the maximum class size is 10 delegates.
Note that we never cancel our scheduled classes -- even if there are only one or two delegates -- so once you have booked, your place is assured.
For training at your offices, we can deliver classes of up to 12 delegates, though with bigger class sizes you must understand that there is less time for questions from delegates, and this may affect the quality of their experience.
Note: With non-credit card bookings you must sign and return a Booking Form before we can confirm your training.
Also note: If you are a private individual you must pay by credit card at the time of booking.
Note: Please allow 1 - 2 working days for your confirmation and invoice.
If you are coming to our centre, dress code is smart casual. Refreshments in the form of tea/coffee will be provided for morning and afternoon breaks, but please note that we do not provide lunch. The timetable is as follows:
Note: break times can vary according to the needs of the training, and course duration for smaller class sizes are usually shorter because fewer delegates have fewer questions !
For training at your offices, this itenerary can be varied by prior arrangement.
With your Management Skills training course from Activia, you get a free workbook, so you can review and revise afterwards to reinforce your knowledge.
Every delegate on a Management Skills course also gets an Activia Training Attendance Certificate.