Courses in Management from Activia

Management Skills: Beyond the Basics

A 1-Day Training Course

Course Content

Course Aims

This intensive one-day workshop is designed to develop practical skills in managing staff beyond the basics. It ceates an understanding of delegation, communication and assertiveness as a basis for lessons on giving feedback and performance counselling. There is also treatment, via short case studies, of a number of common difficult scenarios, and ends with an extremely useful section which deals with development of delegates general management skills.

Who Should Attend

Managers and supervisors, present and aspiring, with an undersanding of the basics of managing staff, who want to take their skills and knowledge to a higher level.

Course Outline
This course is a 1-day training course structured into 9 modules.
Module 1
Course Introduction
Topics covered
  • Knowledge Skills Checklist
  • Module 2
    Learning outcomes
    Be able to recognise what is meant by the 5 levels of delegation, benefits and barriers and delegating effectively.
    Topics covered
  • What is Delegation?
  • The Five Levels of Delegation
  • Five Steps to Delegation
  • When Delegation is not Possible
  • Delegation - Benefits and Barriers
  • Delegation Process
  • Module 3
    Learning outcomes
    Recognise the benefits of good communication skills, understand the benefits and identify the barriers.
    Topics covered
  • What is Communication?
  • Benefits of Good Communication Skills
  • Why Communication Goes Wrong
  • Communication Methods
  • Module 4
    Assertiveness, Aggressiveness and Passivity
    Learning outcomes
    Recognise assertive, aggressive and passive behaviours and be able to use the 3 steps to assertive behaviour effectively.
    Topics covered
  • What is Assertiveness?
  • What is Aggressiveness?
  • What is Passivity?
  • Assertiveness - the 3 Steps
  • Assertiveness Practice
  • Module 5
    Giving Feedback
    Learning outcomes
    Be able to plan and evaluate feedback, using it as part of the performance management process.
    Topics covered
  • Feedback - the EEC Model
  • Receiving Feedback
  • Feedback Exercises
  • Module 6
    Performance Counselling
    Learning outcomes
    Recognise how Performance Counselling can be a useful tool to deal with employees who under-perform in the workplace.
    Topics covered
  • The Performance Counselling (P.C.) Meeting
  • Performance Counselling Meeting: Preparation
  • Conducting the Performance Counselling Meeting
  • Performance Counselling Meeting Process
  • Exercise: Friday The 13th!
  • Factors to Consider Before Implementing Disciplinary Procedure
  • Module 7
    Dealing With Difficult Situations: Case Studies
    Learning outcomes
    Use case studies to analyse difficult situations and learn how to manage them effectively.
    Topics covered
  • New Manager
  • Romance in the Office
  • Sloppy Work
  • Unacceptable Banter
  • Resistance to Change
  • Dealing with Body Odour
  • Clumsy Management
  • Module 8
    Practical Ideas to Develop Your Management Skills
    Learning outcomes
    Recognise where to go to research and plan for your continuing professional development.
    Topics covered
  • Developing your Knowledge / Experience
  • Developing your Skills / Competencies
  • Developing your Attitude
  • Module 9
    Your Personal Action Plan

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