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Performance Management Foundation
 Performance Management Foundation


The best source of Management Training Courses

A hands-on one-day course with free pre-course online skills testing
See Our Latest Reviews on TrustPilot:
CPD accredited course

Note: this Performance Management: Foundation course is CPD certified.
It is delivered as a classroom course.
This means that not only has it been rigorously assessed in terms of content and quality, but it comes with a FREE CPD Certification certificate, as well as an Activia diploma of completion.
We are a corporate member of the CPD: the highest level of association available.


Full details of modules and topics covered in this one-day course


This is a one-day training course structured into 8 modules


This intensive one-day workshop is designed to develop practical skills in managing others. It deals with Leadership and management styles, managing performance through motivation, coaching and setting S.M.A.R.T. objectives.


Managers and supervisors, present and aspiring, who want to manage employees in a way that is geared to better results.

Want to see prices and options for delivery of your training?

MODULE 1:  Course Introduction
Topics covered:
  • Knowledge Skills Checklist
MODULE 2:  Leadership versus Management
Learning outcomes:
Be able to define the differences between leaders and managers, recognise the theory of leadership (Adair) and identify management styles.
Topics covered:
  • Adairs Top Leadership Qualities
  • Action Centred Leadership
  • Management Styles
MODULE 3:  Learning
Learning outcomes:
Be able to define what "learning" entails and understand how to use differing learning methods appropriately.
Topics covered:
  • A Definition Of Learning
  • Some Learning Methods
MODULE 4:  Motivation
Learning outcomes:
Recognise how Herzberg’s Theory of Motivation applies to leadership / management and what motivates people.
Topics covered:
  • Herzbergs Theory of Motivation
  • Motivation Checklist
  • Motivation From the Front Line
MODULE 5:  Performance Management
Learning outcomes:
Understand the theory behind the Skill / Will matrix model and be able to apply this to identify employee strengths and weaknesses and manage staff performance.
Topics covered:
  • Skill / Will Matrix
  • Applying the Skill / Will Matrix
  • Managing Poor Performance
  • Overcoming Performance Blockages
MODULE 6:  Coaching
Learning outcomes:
Be able to implement a coaching programme that is aimed at improving the skills, attitude and behaviour of staff and includes effective feedback.
Topics covered:
  • What is Coaching?
  • What is NOT Coaching?
  • Why Coach?
  • Who Needs Coaching?
  • Essential Coaching Skills / Qualities
  • Differences Between Training and Coaching
  • Coaching Styles Questionnaire
  • Questioning Skills
  • Open Questions Exercise
  • The G.R.O.W. Approach
  • G.R.O.W – Some Questions To Ask
  • A Suggested Coaching Process
MODULE 7:  Setting SMART Objectives
Learning outcomes:
Identify and set SMART goals for your staff that are positive, motivating and productive.
Topics covered:
  • Setting Goals
  • SMART Goals
  • Measurability of Objectives
  • Defining Standards Exercise
MODULE 8:  Your Personal Action Plan

Want to see prices and options for delivery of your training?

Management Skills: Performance Management Foundation
Nov 19, 2019
Birmingham Queensway
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Nov 20, 2019
Tower Bridge
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Dec 4, 2019
Manchester Piccadilly
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Performance Management: Beyond the Basics

[Duration: one day]

Performance Management: Beyond the Basics

  • Course Introduction
  • Delegation
  • Communication
  • Assertiveness, Aggressiveness and Passivity
  • Giving Feedback
  • Performance Counselling
  • Dealing With Difficult Situations: Case Studies
  • Practical Ideas to Develop Your Management Skills
  • Your Personal Action Plan



Jenna Jones
, Jun 5 2019
"Ann was absolutely superb. She really inspired me and everything she taught me during the course was invaluable. I cannot thank her enough."

Course rating of 4 stars
Hugh Shaw
, Mar 15 2019
"Thoroughly enjoyed the course and the trainer was very good."

Course rating of 5 stars
Paul Niland
, Mar 15 2019
"Good Tutor"

Course rating of 5 stars
Emma Mara
, Nov 22 2018
"Helen was fantastic she has gave me the confidence to believe in myself and provided me with knowledge to full fill my role to the best of my ability. "

Course rating of 5 stars
Derek Liu
, Nov 21 2018
"Steve was an amazing trainer. "

Course rating of 5 stars
Sarah Kearsley-Hunt
, Nov 21 2018
"Steve, the trainer, was fabulous. He was engaging, warm and passionate about the topic so would thoroughly recommend."

Course rating of 5 stars
Donna Wells
, Nov 21 2018
"Thank you! A personable, entertaining and knowledgeable speaker who used such a wide variety of materials to make it so worthwhile."

Course rating of 5 stars
Sarah Stammer
, Nov 21 2018
"Training was very good. "

Course rating of 5 stars
Gurvir Deol
, Oct 18 2018
"Paddy was an excellent trainer that answered all of our questions and also involved the group well. "

Course rating of 5 stars
Thomas Renshaw
, Oct 12 2017
"I felt that I got to understand more as I was on my own with out any distractions from others "

Course rating of 5 stars
Katie Noakes
, Aug 24 2017
"The course tutor, Terry, was very welcoming and extremely enthusiastic. Despite it just being myself and him, I found it really engaging and learnt a lot. "

Course rating of 5 stars
Clair Storey
, Mar 16 2017
"I found the trainer, Colin Adams, to be exceptionally knowledgeable and experienced. I really got a lot out of the day and enjoyed every minute"

Course rating of 5 stars
Scott Smith
, Feb 7 2017
"Would just like to express thanks to the trainer, Roy. He was extremely professional and tailored the course content so I could get the most from the day. A pleasure to meet him and receive training from him."

Course rating of 5 stars
David Webster
, Jan 24 2017
"A very informative enjoyable course, well delivered with lots of practical content."

Course rating of 4 stars
Alaina MacGregor
, Nov 8 2016
"Ray was an excellent deliverer, providing lots of relevant examples from his experience"

Course rating of 5 stars
Amanda Parker
, Sep 15 2016
"Terry was a great trainer"

Course rating of 4 stars
Laura Austin
, Mar 31 2016
"Both trainers were incredible. Made it very relevant to my particular experience and were positive and enthusiastic, and really made it a terrific course. "

Course rating of 5 stars
Donna Hornickel
, Mar 10 2016
"The trainer Kenny was fantastic! Really understood my requirements and broke up the day with genius exercises to keep me interested and focused. He explained everything well and in way that I understood. He went above and beyond my expectations. "

Course rating of 5 stars
Tony Andrews
, Oct 22 2015
"I just want to thank both tutors for the 22nd and 23rd. Both were fantastic and really opened my eyes. I'm already half way though some suggested reading!"

Course rating of 5 stars
Daniel Smith
, Sep 15 2015
"Second course with Janet, and just as good as the first. Covers all the material as well as bringing in real world examples and relating each subject to my own environment."

Course rating of 5 stars
David Fernandes
, Jul 27 2015
"Good trainer."

Course rating of 5 stars


General Information

All Activia management training courses have been created, reviewed and developed to ensure up to date provision and constantly improving standards of content. Our Performance Management training is interactive and classroom-based which maximises learning through the ability to ask questions and discuss specific issues.

Class Sizes

Maximum class size for Performance Management courses is 8 delegates, which ensures that attendees get adequate time for personal attention from the instructor. At some of our centres, the maximum class size is 10 delegates.

Note that we never cancel our scheduled classes -- even if there are only one or two delegates -- so once you have booked, your place is assured.

For training at your offices, we can deliver classes of up to 12 delegates, though with bigger class sizes you must understand that there is less time for questions from delegates, and this may affect the quality of their experience.

How to book
Course, dates and delegate numbers
Decide on the Performance Management course you want, the date(s) you can attend, and the number of delegates involved
Training location
Also decide whether you want training at your offices or at one of our centres
Speedy course booking
You can use the Speedy Quote option to contact us for a quick price, or you can book online from the schedule on this website
Call us
if at any time you want help or advice, or you want to book on the telephone, just call us on 0333 6000 111 to speak to one of our friendly training advisors

Note: With non-credit card bookings you must sign and return a Booking Form before we can confirm your training.

Also note: If you are a private individual you must pay by credit card at the time of booking.

The confirmation process
Course places allocated
Your place is allocated, along with the trainer, workbooks and exercise files if appropriate
Booking confirmation
You receive an official confirmation, with joining instructions (and directions if it's at our centre)
Training invoice
You receive a VAT invoice

Note: Please allow 1 - 2 working days for your confirmation and invoice.

What happens on the day

If you are coming to our centre, dress code is smart casual.   Refreshments in the form of tea/coffee will be provided for morning and afternoon breaks, but please note that we do not provide lunch.   The timetable is as follows:













Note: break times can vary according to the needs of the training, and course duration for smaller class sizes are usually shorter because fewer delegates have fewer questions !

For training at your offices, this itinerary can be varied by prior arrangement.

What you get

With your Performance Management training course from Activia, you get a free workbook, so you can review and revise afterwards to reinforce your knowledge.

Every delegate on a Performance Management course also gets an Activia Training Attendance Certificate.


Call us on:
0333 6000 111

   You can Email us direct (You'll usually get a response within 2-3 working hours)
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