Training Courses for Management from Activia

Management Skills: Performance Management Foundation

A 1-Day Training Course

Course Content

Course Aims

This intensive one-day workshop is designed to develop practical skills in managing others. It deals with Leadership and management styles, managing performance through motivation, coaching and setting S.M.A.R.T. objectives.

Who Should Attend

Managers and supervisors, present and aspiring, who want to manage employees in a way that is geared to better results.

Course Outline
This course is a 1-day training course structured into 8 modules.
Module 1
Course Introduction
Topics covered
  • Knowledge Skills Checklist
  • Module 2
    Leadership versus Management
    Learning outcomes
    Be able to define the differences between leaders and managers, recognise the theory of leadership (Adair) and identify management styles.
    Topics covered
  • Adairs Top Leadership Qualities
  • Action Centred Leadership
  • Management Styles
  • Module 3
    Learning outcomes
    Be able to define what "learning" entails and understand how to use differing learning methods appropriately.
    Topics covered
  • A Definition Of Learning
  • Some Learning Methods
  • Module 4
    Learning outcomes
    Recognise how Herzberg's Theory of Motivation applies to leadership / management and what motivates people.
    Topics covered
  • Herzbergs Theory of Motivation
  • Motivation Checklist
  • Motivation From the Front Line
  • Module 5
    Performance Management
    Learning outcomes
    Understand the theory behind the Skill / Will matrix model and be able to apply this to identify employee strengths and weaknesses and manage staff performance.
    Topics covered
  • Skill / Will Matrix
  • Applying the Skill / Will Matrix
  • Managing Poor Performance
  • Overcoming Performance Blockages
  • Module 6
    Learning outcomes
    Be able to implement a coaching programme that is aimed at improving the skills, attitude and behaviour of staff and includes effective feedback.
    Topics covered
  • What is Coaching?
  • What is NOT Coaching?
  • Why Coach?
  • Who Needs Coaching?
  • Essential Coaching Skills / Qualities
  • Differences Between Training and Coaching
  • Coaching Styles Questionnaire
  • Questioning Skills
  • Open Questions Exercise
  • The G.R.O.W. Approach
  • G.R.O.W - Some Questions To Ask
  • A Suggested Coaching Process
  • Module 7
    Setting SMART Objectives
    Learning outcomes
    Identify and set SMART goals for your staff that are positive, motivating and productive.
    Topics covered
  • Setting Goals
  • SMART Goals
  • Measurability of Objectives
  • Defining Standards Exercise
  • Module 8
    Your Personal Action Plan

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