Training in Facilitation Skills from Activia

Successful Facilitation Skills

A 1-Day Training Course

Course Content

Course Aims

This one-day workshop is designed to distinguish facilitation from instruction and training. It provides facilitators with commonly used process tools to make their meetings easier and more productive, and identifies the competencies linked to effective small group facilitation.

Who Should Attend

Managers and supervisors, present and aspiring, who wish to become more effective in working through others: to achieve controlled results by creating a positive and purposeful working environment.

Course Outline
This course is a 1-day training course structured into 19 modules.
Module 1
Introduction and Course Overview
Module 2
Types of Groups
Topics covered
  • Participatory Groups
  • Conventional Groups
  • Module 3
    Understanding Facilitation
    Topics covered
  • What is Facilitation?
  • Other Roles Facilitators Play
  • Differentiating between Process and Content
  • Module 4
    Group Norms
    Module 5
    What is a Facilitator?
    Module 6
    The Functions of a Facilitator
    Topics covered
  • Encouraging Full Participation
  • Promoting Mutual Understanding
  • Fostering Inclusive Solutions.
  • Teaching New Thinking Skills
  • Module 7
    Gradients of Agreement
    Module 8
    Asking Questions
    Topics covered
  • Closed Questions
  • Open Questions
  • Probing Questions
  • Questioning: Dos and Donts
  • Module 9
    Listening for Common Ground
    Module 10
    Common Facilitation Techniques
    Module 11
    Giving and Receiving Feedback
    Topics covered
  • General Principles of Good Feedback
  • Feedback Formats
  • The Eight-Step Feedback Process
  • The Language of Feedback
  • Tips for Receiving Feedback
  • Module 12
    Facilitating an Open Discussion
    Topics covered
  • The Importance of Open Discussion
  • Alternatives to Open Discussion
  • Module 13
    Managing Divergent Perspectives
    Module 14
    The Language of Facilitation
    Module 15
    Dealing with Difficult Dynamics
    Module 16
    Module 17
    Sustainable Agreements
    Topics covered
  • Options for Surveying the Territory
  • A Review Of Facilitating Sustainable Agreements
  • Module 18
    Shared Framework of Understanding
    Topics covered
  • Understanding Team Stages
  • Exploring Inclusive Solutions
  • Solutions
  • Facilitation Skill Levels
  • Facilitation at a Glance Chart
  • Module 19
    Your Personal Action Plan

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