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Essential Skills
 Essential Skills


The best source of Team Leader Training Courses

A hands-on one-day course with free pre-course online skills testing. Free bespoke course design is also available for private classes if the content needs to be adjusted
See Our Latest Reviews on TrustPilot:
Activia Training Silver Jubilee - training since 1995

Prices you'll not see anywhere else!

Training vouchers

Prices cut by up to 30%

Scheduled Public Classes: Additional delegates for just £99

Training at Your Offices: Prices from £299

Training Vouchers: Prices for block tickets from £725

Click the orange "Book Your Training" button on the right of the page, and see how much you can save ... but remember: these prices won't last for ever!

CPD accredited course

Note: this Team Leadership Skills course is CPD certified.
It is delivered as a classroom course.
This means that not only has it been rigorously assessed in terms of content and quality, but it comes with a FREE CPD Certification certificate, as well as an Activia diploma of completion.
We are a corporate member of the CPD: the highest level of association available.


Full details of modules and topics covered in this one-day course


This is a one-day training course structured into 10 modules


This one-day workshop deals with the essential skills needed for successful team leadership, in how teams work, managing performance, providing feedback, influencing relationships and problem solving.


Staff supervisors, team leaders and line managers, present and aspiring, who want an insight into how to put 'man management' concepts into practice and achieve better results from their staff.


There's a lot of confusion about leadership and management (some people even think they are the same..) but as a team leader, you need to understand that they are very different. You also need to be able to do both!

This NEW course has been specifically designed to show you how to supercharge your career in this way.


Now you're in charge of your team, do you really, truthfully, know how to lead them?

The role of team leader involves much, much more than sitting at a desk and telling people what to do. Even experienced line managers can often struggle because they only manage: they don't lead. If you are a good leader, people will follow, they will like you, and want to go the extra mile.

Would you like to know how to achieve this?

We show you how to concentrate on the "people" side of your role, while tying it to evaluating performance , giving feedback and problem solving.

Want to see prices and options for delivery of your training?

MODULE 1:  Introduction and Course Overview
Topics covered:
  • Learning Objectives
  • Introduction and Course Overview
MODULE 2:  Leaders vs Managers
Topics covered:
  • Combining Leadership and Management
  • The Roles of Leaders and Managers
  • The Focus of Leaders and Managers
  • The Nature of Contributions from Leaders and Managers
MODULE 3:  Leadership in Teams
Topics covered:
  • Mixed roles
  • Team Leadership
  • Direction and Support
  • What is Leadership?
  • Good Practice
  • A Quick Background to Leadership Studies
  • What Makes People Follow Their Leaders
MODULE 4:  The Situational Leadership Model
Topics covered:
  • Your Preferred Leadership Style
  • Your Leadership Style Profile
  • Your Primary and Secondary Leadership Styles
  • Directive and Supportive Styles
  • Structure of the Situational Leadership Model
MODULE 5:  Performance Coaching
Topics covered:
  • How Things Get Misinterpreted
  • Coaching vs Mentoring
  • The Benefits of Coaching
  • The Five Critical Coaching Skills
  • The Six Step Process for Performance Improvement Meetings
MODULE 6:  Evaluating Staff Performance
Topics covered:
  • The Need for Performance Evaluation
  • 10 Methods of Performance Evaluation
MODULE 7:  Giving Constructive Feedback
Topics covered:
  • Receiving Feedback Graciously
  • Role Play: The Monthly Report
  • When Feedback is Needed
  • Feedback Scenarios
  • Characteristics of Constructive Feedback
  • Feedback Techniques - The Sandwich Approach
  • Feedback Techniques - The BOOST model
  • Feedback Techniques - The EECC model
  • Also Remember ...
  • Tips to Encourage Feedback
MODULE 8:  Influencing Relationships
Topics covered:
  • Nine Influencing Tactics
  • Methods of Influence
  • The Influence Zone
  • Six Strategies for Influencing People
MODULE 9:  Effective Problem Solving
Topics covered:
  • Exercise: Wayne’s Dilemma
  • Eight Tips for Solving Problems
  • The Seven Step Process for Effective Problem Solving
  • Problem Solving Defined
MODULE 10:  Your Personal Action Plan
Topics covered:
  • Further Notes
  • Statements of Intent

Want to see prices and options for delivery of your training?

Team Leadership: Essential Skills
Apr 14, 2020
Tower Bridge
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Apr 17, 2020
Birmingham Queensway
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Apr 23, 2020
Bristol Easton BS5
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May 1, 2020
Manchester Piccadilly
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May 5, 2020
London Victoria
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May 19, 2020
Leeds West One
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Don't see a date you want?


Fundamentals of Supervisor Skills

  • Course Introduction and Overview
  • Making the Transition
  • Responsibilities of a Supervisor
  • Setting SMART Goals for Yourself
  • Trust and How to Build It
  • Time Management
  • Assertive Behaviour and Best Practice
  • Questioning, Listening and Body Language
  • Dealing with Conflict and Difficult People
  • Your Personal Action Plan

Building and Managing High Performance Teams

[Duration: one day]

Team Building for High Performance

  • Course Introduction and Overview
  • About High Performing Teams
  • Why Teams Fail
  • Team Planning and SWOT Analysis
  • Roles and Responsibilities
  • Effective Teamworking
  • Establishing Team Norms
  • Team Development
  • Motivating Your Team
  • Your Personal Action Plan



Emma Fisher
, Mar 19 2019
"The course was delivered in a very relaxed atmosphere, and as I was the only delegate I had 1-2-1 training which was great! Sandy was extremely knowledgable and I really enjoyed the day."

Course rating of 5 stars
Emma Sawyer
, Jan 31 2019
"thank you "

Course rating of 5 stars
Michelle Daniel
, Dec 14 2018
"Great Trainer"

Course rating of 5 stars
Sarah Porter
, Nov 16 2018
"the trainer was very good and informative"

Course rating of 5 stars
Helen Richards
, Oct 30 2018
"Paddy is great. He made us feel welcome from the moment we arrived and was really interested in us as individuals. His subject knowledge and skills are most impressive. Thank you."

Course rating of 5 stars
Imogen Johnson
, Sep 11 2018
"Ken was a great a trainer, I learnt an awful lot from him and despite it only been myself on the course it didn't prove to be an awkward day at all. Ken made me feel comfortable and the discussions we had were very beneficial."

Course rating of 5 stars
Liam Rudd
, Mar 27 2018
"excellent tutor"

Course rating of 5 stars
Paul Jones
, Mar 27 2018
"It was a very well run course, taken by a well informed and knowledgeable course leader, I was happy with the day I learned a lot."

Course rating of 5 stars
Vicky Lowe
, Feb 23 2018
"the course was very informative and engaging the trainer (Stuart) was fab he was really passionate about the topic "

Course rating of 5 stars
Jonathan Dattani
, Sep 29 2017
"The Trainer, Terry, was fantastic. He was knowledgeable, charismatic and entertaining - very yellow! - Jonny"

Course rating of 5 stars


General Information

All Activia team leader training courses have been created, reviewed and developed to ensure up to date provision and constantly improving standards of content. Our Team Leaders training is interactive and classroom-based which maximises learning through the ability to ask questions and discuss specific issues.

Class Sizes

Maximum class size for Team Leaders courses is 10 delegates, which ensures that attendees get adequate time for personal attention from the instructor. At some of our centres, the maximum class size is 12 delegates.

Note that we never cancel our scheduled classes -- even if there are only one or two delegates -- so once you have booked, your place is assured.

For training at your offices, we can deliver classes of up to 15 delegates, though with bigger class sizes you must understand that there is less time for questions from delegates, and this may affect the quality of their experience.

How to book
Course, dates and delegate numbers
Decide on the Team Leaders course you want, the date(s) you can attend, and the number of delegates involved
Training location
Also decide whether you want training at your offices or at one of our centres
Speedy course booking
You can use the Speedy Quote option to contact us for a quick price, or you can book online from the schedule on this website
Call us
if at any time you want help or advice, or you want to book on the telephone, just call us on 0333 6000 111 to speak to one of our friendly training advisors

Note: With non-credit card bookings you must sign and return a Booking Form before we can confirm your training.

Also note: If you are a private individual you must pay by credit card at the time of booking.

The confirmation process
Course places allocated
Your place is allocated, along with the trainer, workbooks and exercise files if appropriate
Booking confirmation
You receive an official confirmation, with joining instructions (and directions if it's at our centre)
Training invoice
You receive a VAT invoice

Note: Please allow 1 - 2 working days for your confirmation and invoice.

What happens on the day

If you are coming to our centre, dress code is smart casual.   Refreshments in the form of tea/coffee will be provided for morning and afternoon breaks, but please note that we do not provide lunch.   The timetable is as follows:













Note: break times can vary according to the needs of the training, and course duration for smaller class sizes are usually shorter because fewer delegates have fewer questions !

For training at your offices, this itinerary can be varied by prior arrangement.

What you get

With your Team Leaders training course from Activia, you get a free workbook, so you can review and revise afterwards to reinforce your knowledge.

Every delegate on a Team Leaders course also gets an Activia Training Attendance Certificate.

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  • Scheduled Public Classes: Extra delegates for just £99
  • Training at Your Offices: Prices from £299
  • Training Vouchers: Prices for block tickets from £725
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This website has been acquired by STL Training

  • Please note that Activia Ltd ceased trading on 23rd March 2020.
  • This website and customer database have been acquired by STL, who offer comparable services.
    To contact STL click here or call 0207 987 3777.
  • STL is not responsible for any liabilities: for all related enquiries please click here to contact Brooke Overton-Yorke at Geoffrey Martin & Co.
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