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Supporting Windows 8.1
 Supporting Windows 8.1
 

20688: SUPPORTING WINDOWS 8.1

The best source of Microsoft Windows 8 Training Courses

A hands-on five-day course with free pre-course online skills testing
See Our Latest Reviews on TrustPilot:
COURSE OUTLINE

Full details of modules and topics covered in this five-day course

VERSIONS COVERED

This course covers Windows 7 & 8 versions

DURATION

This is a five-day training course structured into 31 modules

COURSE AIMS

This intensive, hands-on Microsoft training course provides delegates with the knowledge and skills needed to support the Windows 8.1 operating system and solve technical troubleshooting problems in a Windows 8.1 and Windows Server 2012 R2 networking environment. It teaches how key components of the Windows Operating system work in order to aid in troubleshooting system problems. Also how to identify and resolve issues with networking, Windows Store apps, security, group policy, Internet Explorer, remote access, and support of mobile devices.
This course uses new versions of Desktop Optimization Package (MDOP), Application Compatibility Toolkit (ACT), Windows Performance Toolkit (WPT), Microsoft Message Analyzer, and is the first course that uses the popular Sysinternals tools, and other tools. This course also helps candidates prepare for Exam 70-688, MCSA: Supporting Windows 8.1.
NOTE: This course is based on Windows 8.1 Enterprise Edition with domain services provided by Windows Server 2012 R2. Microsoft OneDrive is used as part of the lab for this course.

TARGET AUDIENCE

This course is designed for IT professionals who have experience with Windows devices and who work as Windows Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments running Windows desktops and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs are experienced IT Professionals who focus on a broad range of technical issues for Windows operating systems, and must combine technical expertise with problem solving and decision making skills with a deep understanding of their business and technical environments so they can quickly resolve support issues.
A secondary audience for this course is delegates preparing to take exam 70-688 either as a stand-alone or along with exam 70-687 for their MCSA: Windows 8 certification.
Before attending this course, delegates must have a good understanding of:

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS)
  • Microsoft Active Directory Domain Services (AD DS) principles and fundamentals of AD DS management
  • Understanding of the Public Key Infrastructure (PKI) components and working knowledge of the fundamentals of Active Directory Certificate Services (AD CS)
  • Windows Server 2008 R2 or Windows Server 2012 fundamentals
  • Microsoft Windows Client fundamentals; for example, working knowledge of Windows XP, Windows Vista, Windows 7 and/or Windows 8
  • Fundamentals of management and experience using the Microsoft Office 2013 system or the Microsoft Office 2010 system
  • Windows Automated Installation Kit (WAIK) components including Windows PE, Windows SIM, VAMT, ImageX, USMT, and DISM concepts and fundamentals

AUTHORISED MICROSOFT TRAINING COURSE

This is an authorised Microsoft training course, delivered by certified Microsoft trainers at fully equipped centres using the latest equipment, software and course materials. There is no better way to undertake your training, to maximise your learning and ensure the highest marks possible in your certification exams.


COURSE OBJECTIVES

After completing this course, delegates will be able to:

  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 8.1.
  • Troubleshoot startup issues and operating system services on a Windows 8.1 system.
  • Resolve issues related to hardware devices and device drivers.
  • Troubleshoot computers remotely. Troubleshoot issues related to network connectivity.
  • Troubleshoot client configuration failures and GPO application issues.
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote connectivity issues.
  • Resolve issues related to accessing resources from computers that are domain-joined.
  • Resolve issues related to accessing resources from computers that are not domain-joined.
  • Troubleshoot issues related to application installation and operation.
  • Maintain Windows 8.1 following deployment.
  • Design and implement extranet connectivity for Windows 8.
  • Recover a computer running Windows 8.1.


CERTIFICATION

This course prepares delegates for exam 70-688


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MODULE 1:  Implementing a Troubleshooting Methodology
Topics covered:
  • Overview of Windows 8.1
  • Overview of Troubleshooting Steps
MODULE 2:  Lab : Troubleshooting Windows 8.1
Topics covered:
  • Developing a Plan of Action
MODULE 3:  Troubleshooting Startup Issues
Topics covered:
  • Overview of the Windows 8.1 Startup Recovery Environment
  • Troubleshooting Startup Settings
  • Troubleshooting Operating System Services Issues
  • Recovering BitLocker-Protected Drives
MODULE 4:  Lab : Troubleshooting Startup Issues
Topics covered:
  • Resolving a Startup problem (1)
  • Resolving a Startup Problem (2)
MODULE 5:  Lab : Recovering BitLocker-Encrypted Drives
Topics covered:
  • Recovering a BitLocker-Encrypted Drive
  • Creating a New BitLocker Password
MODULE 6:  Troubleshooting Hardware and Device Drivers
Topics covered:
  • Overview of Hardware Troubleshooting
  • Troubleshooting Physical Failures
  • Troubleshooting Device Driver Failures
  • Monitoring Reliability
  • Configuring the Registry
MODULE 7:  Lab : Troubleshooting Hardware and Device Drivers
Topics covered:
  • Resolving Hardware Issues
  • Configuring Group Policy Settings to Control Device Installation
MODULE 8:  Troubleshooting Remote Computers
Topics covered:
  • Using Remote Desktop
  • Using Remote Assistance
  • Remoting with Windows PowerShell
MODULE 9:  Lab : Troubleshooting Remote Computers
Topics covered:
  • Using Remote Desktop
  • Using Remote Assistance
  • Using Windows PowerShell Remoting
MODULE 10:  Resolving Network Connectivity Issues
Topics covered:
  • Determining Network Settings
  • Troubleshooting Network Connectivity Issues
MODULE 11:  Lab : Resolving Network Connectivity Issues
Topics covered:
  • Resolving a Network Problem (1)
  • Resolving a Network Problem (2)
  • Troubleshooting a Wireless Network
MODULE 12:  Troubleshooting Group Policy
Topics covered:
  • Overview of Group Policy Application
  • Resolving Client Configuration Failures and GPO Application Issues
MODULE 13:  Lab : Troubleshooting Group Policy
Topics covered:
  • Resolving Group Policy Application (1)
  • Resolving Group Policy Application (2)
MODULE 14:  Troubleshooting User Settings
Topics covered:
  • Troubleshooting Sign-in Issues
  • Troubleshooting the Application of User Settings
MODULE 15:  Lab : Troubleshooting Sign-in Problems
Topics covered:
  • Resolving Sign-in Problem (1)
  • Resolving Sign-in Problem (2)
MODULE 16:  Lab : Troubleshooting the Application of User Settings
Topics covered:
  • Resolving Folder Redirection Problem (1)
MODULE 17:  Configuring and Troubleshooting Remote Connectivity
Topics covered:
  • Troubleshooting VPN Connectivity Issues
  • Troubleshooting NAP Issues
  • Troubleshooting DirectAccess
MODULE 18:  Lab : Configuring Network Access Protection Client Settings
Topics covered:
  • Configuring and Verifying NAP Client Connectivity
MODULE 19:  Lab : Configuring and Testing DirectAccess
Topics covered:
  • Configuring DirectAccess Client-Side Settings
MODULE 20:  Troubleshooting Resource Access within a Domain
Topics covered:
  • Troubleshooting File Access Issues
  • Troubleshooting File Permissions Issues
  • Troubleshooting Printer Access Issues
MODULE 21:  Lab : Troubleshooting Resource Access within a Domain
Topics covered:
  • Resolving a Logon Script Problem
  • Resolving a File Permissions Issue
MODULE 22:  Configuring and Troubleshooting Resource Access for Clients That Are Not Domain Members
Topics covered:
  • Configuring Workplace Join
  • Configuring and Troubleshooting Work Folders
  • Configuring and Troubleshooting OneDrive Access
MODULE 23:  Lab : Configuring and Troubleshooting Resource Access for Clients That Are Not Domain Members
Topics covered:
  • Troubleshooting Workplace Join
  • Troubleshooting Work Folders
  • Troubleshooting OneDrive for Business
  • Implementing Work Folders
MODULE 24:  Troubleshooting Applications
Topics covered:
  • Troubleshooting Desktop App Installation Issues
  • Troubleshooting Desktop Apps
  • Managing Windows Store Apps
  • Troubleshooting Internet Explorer
  • Implementing Client Hyper-V
MODULE 25:  Lab : Troubleshooting Desktop Apps
Topics covered:
  • Troubleshooting AppLocker Policy Application
MODULE 26:  Lab : Troubleshooting Windows Internet Explorer
Topics covered:
  • Resolving a Windows Internet Explorer Issue
MODULE 27:  Maintaining Windows 8.1
Topics covered:
  • Managing Windows Activation
  • Monitoring and Configuring Performance Options in Windows 8.1
  • Protecting Windows 8.1 from Malware and Viruses
  • Applying Application and Windows Updates
MODULE 28:  Lab : Maintaining Windows 8.1
Topics covered:
  • Troubleshooting a Performance Problem
MODULE 29:  Recovering Windows 8.1
Topics covered:
  • File Recovery in Windows 8.1
  • Recovery Options in Windows 8.1
MODULE 30:  Lab : Troubleshooting a Windows 8.1 Computer (1)
Topics covered:
  • Recovering Files in Windows 8.1
MODULE 31:  Lab : Troubleshooting a Windows 8.1 Computer (2)
Topics covered:
  • Recovering a Windows 8.1 Computer

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RELATED COURSES

20687: Configuring Windows 8.1

COURSE OUTLINE
[Duration: five day]

20687: Configuring Windows 8.1

  • Windows 8.1 in an Enterprise Network Environment
  • Installing and Deploying Windows 8.1
  • Lab : Installing Windows 8.1
  • Lab : Customizing and Capturing a Windows 8.1 Image
  • Lab : Deploying a Windows 8.1 Image
  • Managing Profiles and User State in Windows 8.1
  • Lab : Configuring Profiles and User State Virtualization
  • Lab : Migrating User State by Using USMT
  • Tools Used for Configuring and Managing Windows 8.1
  • Lab : Using Management Tools to Configure Windows 8.1 Settings
  • Managing Disks and Device Drivers
  • Lab : Managing Disks
  • Lab : Configuring Device Drivers
  • Configuring Network Connectivity
  • Lab : Configuring a Network Connection
  • Lab : Resolving Network Connectivity Issues
  • Configuring Resource Access for Domain-Joined and Non-Domain Joined Devices
  • Lab : Configuring Resource Access for Non-Domain Joined Devices
  • Implementing Network Security
  • Lab : Configuring Inbound and Outbound Firewall Rules
  • Lab : Configuring IPsec Rules
  • Lab : Configuring Malware Protection
  • Configuring File, Folder, and Printer Access
  • Lab : Configuring File Access
  • Lab : Configuring Printers
  • Securing Windows 8.1 Devices
  • Lab : Implementing Local Group Policy Objects
  • Lab : Securing Data Using BitLocker
  • Lab : Configuring User Account Control
  • Configuring Applications for Windows 8.1
  • Lab : Configuring Internet Explorer Security
  • Lab : Configuring AppLocker
  • Optimizing and Maintaining Windows 8.1 Computers
  • Lab : Optimizing Windows 8.1 Performance
  • Lab : Maintaining Windows Updates
  • Configuring Mobile Computing and Remote Access
  • Lab : Configuring a Power Plan
  • Lab : Implementing DirectAccess
  • Lab : Implementing Remote Desktop
  • Recovering Windows 8.1
  • Lab : Recovering Windows 8.1
  • Configuring Client Hyper-V
  • Lab : Configuring Client Hyper-V

20695: Deploying Windows Devices & Apps

COURSE OUTLINE
[Duration: five day]

20695: Deploying Windows Devices & Apps

  • Assessing the Network Environment for Supporting Operating System and Application Deployment
  • Lab : Assessing the Network Environment for Supporting Operating System and Application Deployment
  • Determining Operating System Deployment Strategies
  • Lab : Determining Operating System Deployment Strategies
  • Assessing Application Compatibility
  • Lab : Assessing Application Compatibility
  • Planning and Implementing User State Migration
  • Lab : Planning and Implementing User State Migration
  • Determining an Image Management Strategy
  • Lab : Determining an Image Management Strategy
  • Preparing For Deployments Using Windows ADK
  • Lab : Preparing the Imaging and Windows PE Environment
  • Lab : Building a Reference Image by Using Windows SIM and Sysprep
  • Lab : Capturing and Servicing a Reference Image
  • Supporting PXE-Initiated and Multicast Operating System Deployments
  • Lab : Configuring Windows DS to Support PXE and Multicast Operating System Deployments
  • Implementing Operating System Deployment by Using the Microsoft Deployment Toolkit
  • Lab : Operating System Deployment using the Microsoft Deployment Toolkit
  • Implementing Operating System Deployment by Using System Center 2012 R2 Configuration Manager
  • Lab : Preparing the Site for Operating System Deployment
  • Lab : Deploying Operating System Images for Bare-Metal Installations
  • Integrating MDT and Configuration Manager for Operating System Deployment
  • Lab : Integrating MDT and Configuration Manager for Operating System Deployment
  • Activating Clients and Managing Additional Configuration Settings
  • Lab : Configuring Additional Settings for Computer Clients
  • Deploying Office 2013
  • Lab : Deploying Microsoft Office 2013 Using the Office Customization Tool

20696: Managing Enterprise Devices & Apps

COURSE OUTLINE
[Duration: five day]

20696: Managing Enterprise Devices & Apps

  • Managing Desktops and Devices in the Enterprise
  • Lab : Performing Administrative Tasks by Using the Configuration Manager Tools
  • Lab : Creating Queries and Configuring Reporting Services
  • Preparing the Infrastructure to Support Desktop and Device Management
  • Lab : Configuring Boundaries and Resource Discovery
  • Lab : Configuring User and Device Collections
  • Lab : Configuring Role-Based Administration
  • Deploying and Managing the Configuration Manager Client
  • Lab : Deploying the Configuration Manager Client Software
  • Lab : Managing Client Settings
  • Managing Inventory for PCs and Applications
  • Lab : Configuring and Managing Inventory Collection
  • Lab : Configuring Software Metering
  • Lab : Configuring and Managing Asset Intelligence
  • Distributing and Managing Content Used for Deployments
  • Lab : Distributing and Managing Content for Deployments
  • Deploying and Managing Applications
  • Lab : Creating and Deploying Applications
  • Lab : Managing Application Supersedence and Removal
  • Lab : Deploying Windows Store Apps by Using System Center 2012 R2 Configuration Manager
  • Lab : Deploying Virtual Applications by Using Configuration Manager
  • Managing Mobile Devices by Integrating Windows Intune with Configuration Manager
  • Maintaining Software Updates for Managed PCs
  • Lab : Configuring the Site for Software Updates
  • Lab : Deploying and Managing Software Updates
  • Implementing Endpoint Protection for Managed PCs
  • Lab : Implementing Endpoint Protection
  • Managing Compliance and Secure Data Access
  • Lab : Managing Compliance Settings
  • Managing Client Status, Power Management, and Remote Administration
  • Lab : Configuring and Monitoring Client Status
  • Lab : Configuring Power Management Settings
  • Lab : Configuring Remote Tools
  • Maintaining Configuration Manager Sites And Site Systems
  • Lab : Maintaining System Center 2012 R2 Configuration Manager

MORE INFORMATION FOR
SUPPORTING WINDOWS 8.1

General Information

All Windows Desktop Infrastructure training courses use the latest content, qualified and experienced trainers, and provide delegates with the best learning experience. Training is interactive and classroom-based, and the ability to ask questions reinforces knowledge acquisition during the class.

Class Sizes

Maximum class sizes vary, but there is always adequate time for delegates to ask questions of the instructor.

How to book
Course, dates and delegate numbers
Decide on the Windows Desktop Infrastructure course you want, the date(s) you can attend, and the number of delegates involved
Call us
if at any time you want help or advice, or you want to book on the telephone, just call us on 0333 6000 111 to speak to one of our friendly training advisors

Note: With non-credit card bookings you must sign and return a Booking Form before we can confirm your training.

Also note: If you are a private individual you must pay by credit card at the time of booking.

The confirmation process
Course places allocated
Your place is allocated, along with the trainer, workbooks and exercise files if appropriate
Booking confirmation
You receive an official confirmation, with joining instructions (and directions if it's at our centre)
Training invoice
You receive a VAT invoice

Note: Please allow 1 - 2 working days for your confirmation and invoice.

What happens on the day

If you are coming to our centre, dress code is smart casual.   The timetable is as follows:

9:15

ARRIVAL TIME

9:30

TRAINING STARTS

11:00

MID-MORNING BREAK



1:00

ONE HOUR LUNCH BREAK

3:15

MID-AFTERNOON BREAK

4:30

WRAP UP

Note: break times can vary according to the needs of the training, and course duration for smaller class sizes are usually shorter because fewer delegates have fewer questions !

What you get

With your Windows Desktop Infrastructure training course from Activia, you get a free workbook, so you can review and revise afterwards to reinforce your knowledge.



GET IN TOUCH

Call us on:
0333 6000 111

   You can Email us direct (You'll usually get a response within 2-3 working hours)
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