Training Courses in Microsoft Windows 8 from Activia

20688: Supporting Windows 8.1

A 5-Day Training Course

Course Content

Authorised Microsoft Training Course

This is an authorised Microsoft training course, delivered by certified Microsoft trainers at fully equipped centres using the latest equipment, software and course materials. There is no better way to undertake your training, to maximise your learning and ensure the highest marks possible in your certification exams.

Course Aims

This intensive, hands-on Microsoft training course provides delegates with the knowledge and skills needed to support the Windows 8.1 operating system and solve technical troubleshooting problems in a Windows 8.1 and Windows Server 2012 R2 networking environment. It teaches how key components of the Windows Operating system work in order to aid in troubleshooting system problems. Also how to identify and resolve issues with networking, Windows Store apps, security, group policy, Internet Explorer, remote access, and support of mobile devices.
This course uses new versions of Desktop Optimization Package (MDOP), Application Compatibility Toolkit (ACT), Windows Performance Toolkit (WPT), Microsoft Message Analyzer, and is the first course that uses the popular Sysinternals tools, and other tools. This course also helps candidates prepare for Exam 70-688, MCSA: Supporting Windows 8.1.
NOTE: This course is based on Windows 8.1 Enterprise Edition with domain services provided by Windows Server 2012 R2. Microsoft OneDrive is used as part of the lab for this course.

Who Should Attend

This course is designed for IT professionals who have experience with Windows devices and who work as Windows Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments running Windows desktops and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs are experienced IT Professionals who focus on a broad range of technical issues for Windows operating systems, and must combine technical expertise with problem solving and decision making skills with a deep understanding of their business and technical environments so they can quickly resolve support issues.
A secondary audience for this course is delegates preparing to take exam 70-688 either as a stand-alone or along with exam 70-687 for their MCSA: Windows 8 certification.
Before attending this course, delegates must have a good understanding of:

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS)
  • Microsoft Active Directory Domain Services (AD DS) principles and fundamentals of AD DS management
  • Understanding of the Public Key Infrastructure (PKI) components and working knowledge of the fundamentals of Active Directory Certificate Services (AD CS)
  • Windows Server 2008 R2 or Windows Server 2012 fundamentals
  • Microsoft Windows Client fundamentals; for example, working knowledge of Windows XP, Windows Vista, Windows 7 and/or Windows 8
  • Fundamentals of management and experience using the Microsoft Office 2013 system or the Microsoft Office 2010 system
  • Windows Automated Installation Kit (WAIK) components including Windows PE, Windows SIM, VAMT, ImageX, USMT, and DISM concepts and fundamentals

Course Objectives

After completing this course, delegates will be able to:

  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 8.1.
  • Troubleshoot startup issues and operating system services on a Windows 8.1 system.
  • Resolve issues related to hardware devices and device drivers.
  • Troubleshoot computers remotely. Troubleshoot issues related to network connectivity.
  • Troubleshoot client configuration failures and GPO application issues.
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote connectivity issues.
  • Resolve issues related to accessing resources from computers that are domain-joined.
  • Resolve issues related to accessing resources from computers that are not domain-joined.
  • Troubleshoot issues related to application installation and operation.
  • Maintain Windows 8.1 following deployment.
  • Design and implement extranet connectivity for Windows 8.
  • Recover a computer running Windows 8.1.

Certification

This course prepares delegates for exam 70-688

Course Outline
This course is a 5-day training course structured into 31 modules.
Module 1
Implementing a Troubleshooting Methodology
Topics covered
  • Overview of Windows 8.1
  • Overview of Troubleshooting Steps
  • Module 2
    Lab : Troubleshooting Windows 8.1
    Topics covered
  • Developing a Plan of Action
  • Module 3
    Troubleshooting Startup Issues
    Topics covered
  • Overview of the Windows 8.1 Startup Recovery Environment
  • Troubleshooting Startup Settings
  • Troubleshooting Operating System Services Issues
  • Recovering BitLocker-Protected Drives
  • Module 4
    Lab : Troubleshooting Startup Issues
    Topics covered
  • Resolving a Startup problem (1)
  • Resolving a Startup Problem (2)
  • Module 5
    Lab : Recovering BitLocker-Encrypted Drives
    Topics covered
  • Recovering a BitLocker-Encrypted Drive
  • Creating a New BitLocker Password
  • Module 6
    Troubleshooting Hardware and Device Drivers
    Topics covered
  • Overview of Hardware Troubleshooting
  • Troubleshooting Physical Failures
  • Troubleshooting Device Driver Failures
  • Monitoring Reliability
  • Configuring the Registry
  • Module 7
    Lab : Troubleshooting Hardware and Device Drivers
    Topics covered
  • Resolving Hardware Issues
  • Configuring Group Policy Settings to Control Device Installation
  • Module 8
    Troubleshooting Remote Computers
    Topics covered
  • Using Remote Desktop
  • Using Remote Assistance
  • Remoting with Windows PowerShell
  • Module 9
    Lab : Troubleshooting Remote Computers
    Topics covered
  • Using Remote Desktop
  • Using Remote Assistance
  • Using Windows PowerShell Remoting
  • Module 10
    Resolving Network Connectivity Issues
    Topics covered
  • Determining Network Settings
  • Troubleshooting Network Connectivity Issues
  • Module 11
    Lab : Resolving Network Connectivity Issues
    Topics covered
  • Resolving a Network Problem (1)
  • Resolving a Network Problem (2)
  • Troubleshooting a Wireless Network
  • Module 12
    Troubleshooting Group Policy
    Topics covered
  • Overview of Group Policy Application
  • Resolving Client Configuration Failures and GPO Application Issues
  • Module 13
    Lab : Troubleshooting Group Policy
    Topics covered
  • Resolving Group Policy Application (1)
  • Resolving Group Policy Application (2)
  • Module 14
    Troubleshooting User Settings
    Topics covered
  • Troubleshooting Sign-in Issues
  • Troubleshooting the Application of User Settings
  • Module 15
    Lab : Troubleshooting Sign-in Problems
    Topics covered
  • Resolving Sign-in Problem (1)
  • Resolving Sign-in Problem (2)
  • Module 16
    Lab : Troubleshooting the Application of User Settings
    Topics covered
  • Resolving Folder Redirection Problem (1)
  • Module 17
    Configuring and Troubleshooting Remote Connectivity
    Topics covered
  • Troubleshooting VPN Connectivity Issues
  • Troubleshooting NAP Issues
  • Troubleshooting DirectAccess
  • Module 18
    Lab : Configuring Network Access Protection Client Settings
    Topics covered
  • Configuring and Verifying NAP Client Connectivity
  • Module 19
    Lab : Configuring and Testing DirectAccess
    Topics covered
  • Configuring DirectAccess Client-Side Settings
  • Module 20
    Troubleshooting Resource Access within a Domain
    Topics covered
  • Troubleshooting File Access Issues
  • Troubleshooting File Permissions Issues
  • Troubleshooting Printer Access Issues
  • Module 21
    Lab : Troubleshooting Resource Access within a Domain
    Topics covered
  • Resolving a Logon Script Problem
  • Resolving a File Permissions Issue
  • Module 22
    Configuring and Troubleshooting Resource Access for Clients That Are Not Domain Members
    Topics covered
  • Configuring Workplace Join
  • Configuring and Troubleshooting Work Folders
  • Configuring and Troubleshooting OneDrive Access
  • Module 23
    Lab : Configuring and Troubleshooting Resource Access for Clients That Are Not Domain Members
    Topics covered
  • Troubleshooting Workplace Join
  • Troubleshooting Work Folders
  • Troubleshooting OneDrive for Business
  • Implementing Work Folders
  • Module 24
    Troubleshooting Applications
    Topics covered
  • Troubleshooting Desktop App Installation Issues
  • Troubleshooting Desktop Apps
  • Managing Windows Store Apps
  • Troubleshooting Internet Explorer
  • Implementing Client Hyper-V
  • Module 25
    Lab : Troubleshooting Desktop Apps
    Topics covered
  • Troubleshooting AppLocker Policy Application
  • Module 26
    Lab : Troubleshooting Windows Internet Explorer
    Topics covered
  • Resolving a Windows Internet Explorer Issue
  • Module 27
    Maintaining Windows 8.1
    Topics covered
  • Managing Windows Activation
  • Monitoring and Configuring Performance Options in Windows 8.1
  • Protecting Windows 8.1 from Malware and Viruses
  • Applying Application and Windows Updates
  • Module 28
    Lab : Maintaining Windows 8.1
    Topics covered
  • Troubleshooting a Performance Problem
  • Module 29
    Recovering Windows 8.1
    Topics covered
  • File Recovery in Windows 8.1
  • Recovery Options in Windows 8.1
  • Module 30
    Lab : Troubleshooting a Windows 8.1 Computer (1)
    Topics covered
  • Recovering Files in Windows 8.1
  • Module 31
    Lab : Troubleshooting a Windows 8.1 Computer (2)
    Topics covered
  • Recovering a Windows 8.1 Computer



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