Training in Outlook 2010 from Activia

Microsoft Outlook Introduction

A 1-Day Training Course

Course Content

Special Note on Content and Internet Access

The course covers setting up and dealing with emails, but it does not involve physically sending and receiving them. This ensures that delegates get to cover Email Organisation and Management, Contacts, Calendar and Tasks folders, without the distraction of training emails being sent back and forward. It also allows simpler facilitation at client offices since a working internet connection is not required, and Outlook training environments do not need to be set up.

Course Aims

The most common use for Outlook is email management.  This intensive, hands-on one day training course covers the basics of sending/receiving mail, creating folders and rules to organise email. Additional areas include using the Outlook Calendar, Contacts and Tasks which make working with Outlook a central part of an efficient workflow.

Who Should Attend

Anyone, at any level of the organisation, who wishes to understand best practice in email management with Microsoft Outlook, and who also wants to use the application to assist with the organisation of their working activity.

Course Outline
This course is a 1-day training course structured into 5 modules.
Module 1
Starting Out in Outlook 2010
Topics covered
  • Getting Started with Outlook
  • Receiving Email
  • Editing Email Messages
  • Printing Email Messages
  • Getting Help in Outlook
  • Module 2
    Understanding and Customising the Outlook Interface
    Topics covered
  • Getting Acquainted with the Interface
  • Using the Outlook Panes
  • The Quick Access Toolbar
  • Tabs and Groups
  • Customising the Ribbon
  • Module 3
    Sending E-Mail
    Topics covered
  • Composing E-Mail
  • Answering Mail
  • Doing More with E-Mail
  • Using Viewing Tools
  • Using the Drafts Folder
  • Module 4
    Information Management
    Topics covered
  • The Calendar
  • The Contacts Folder
  • The Tasks Folder
  • Module 5
    Organising Your E-mail
    Topics covered
  • Managing Folders
  • Using Rules and Cleanup Tools
  • Using Quick Steps
  • Configuring Categories
  • Managing Junk Mail

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