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TRAINING COURSES UK

Business Training Courses

delivered in 11 UK locations or at your offices UK-wide
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Classroom training Classroom training

Classroom training is proven to give the best learning experience and knowledge retention. You have the benefit of a relaxed but professional learning environment, an experienced trainer and the opportunity to ask questions, so you are 100% sure you understand all the course content.

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E-learning NEW! Online courses

If your budget, and/or time, are limited, you can now choose the e-learning route: online courses at lower cost, and with the flexibility to study in your own time, at your own pace. The course content is exactly the same as we cover in the classroom, so you are still getting tried and tested Activia courses.

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COURSE OUTLINES & LINKS FOR
TRAINING
Browse the outlines and click for more details on each course

Access Introduction

Access Introduction

COURSE OUTLINE
[Duration: one day]

  • Getting Started with Access
  • The New Ribbon Interface
  • Creating a Simple Database
  • Forms; Queries; Reports and Filters

Click for FULL COURSE DETAILS

Access Intermediate

Access Intermediate

COURSE OUTLINE
[Duration: one day]

  • Advanced File Tasks
  • Working with Tables
  • Working with Forms
  • Working with Reports
  • Working with Queries

Click for FULL COURSE DETAILS

Access Advanced

Access Advanced

COURSE OUTLINE
[Duration: one day]

  • Advanced Data Management
  • Advanced Form Tasks
  • Automating Reports
  • SQL and Microsoft Access
  • Macros and Visual Basic for Applications (VBA)
  • Finishing the Application

Click for FULL COURSE DETAILS

Excel Introduction

Excel Introduction

COURSE OUTLINE
[Duration: one day]

  • Getting Started with Microsoft Excel
  • The Excel Interface
  • Microsoft Excel Basics
  • Editing your Workbook
  • Printing and Viewing your Workbook
  • Working with Charts in Excel

Click for FULL COURSE DETAILS

Excel Intermediate

Excel Intermediate

COURSE OUTLINE
[Duration: one day]

  • Advanced File Tasks
  • Working with Functions and Formulas
  • Managing Tables in Microsoft Excel
  • Data Tools in Excel
  • Doing More with Charts in Excel
  • Sparklines

Click for FULL COURSE DETAILS

Excel Advanced

Excel Advanced

COURSE OUTLINE
[Duration: one day]

  • Grouping & Outlining and Subtotals
  • What-If Analysis
  • PivotTables
  • Charting Pivoted Data
  • Advanced Excel Tasks
  • Creating HLOOKUP and VLOOKUP Functions
  • Introduction to Macros in Excel

Click for FULL COURSE DETAILS

Excel Professional

Excel Professional

COURSE OUTLINE
[Duration: one day]

  • Advanced Conditional Formatting
  • Using Form Controls and Templates
  • Advanced Lookup Functions
  • Advanced Functions in Excel
  • Advanced Pivot Table Tools
  • Introduction to User Defined Functions Using VBA

Click for FULL COURSE DETAILS

Excel VBA Introduction

Excel VBA Introduction

COURSE OUTLINE
[Duration: one day]

  • Recording and Running Macros in Excel
  • Introduction to the Excel VBA Editor
  • Creating Procedures and Functions
  • Working with the Excel Object Model
  • Controlling Program Flow

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Excel VBA Advanced

Excel VBA Advanced

COURSE OUTLINE
[Duration: one day]

  • Advanced Procedures
  • Advanced Variables
  • Interacting with Office Applications
  • Debugging and Error Traps
  • Creating Custom User Forms
  • Workbook and Worksheet Events

Click for FULL COURSE DETAILS

Excel Dashboards

Excel Dashboards

COURSE OUTLINE
[Duration: one day]

  • Introduction to Dashboards
  • Inserting Graphics for a Dashboard
  • Specialist Functions and Formulas
  • Dashboard Navigation
  • Preparing your Workbook's Layout and Structure
  • Using Excel Objects for Specialist Dashboard Views
  • Using Macros and VBA with Dashboards

Click for FULL COURSE DETAILS

Excel Business Intelligence (BI)

Excel Business Intelligence (BI)

COURSE OUTLINE
[Duration: one day]

  • Importing and Linking Data
  • Data Manipulation with Pivot Tables
  • Advanced Reporting Functions
  • Automating Reports with Controls
  • Advanced Charting Features

Click for FULL COURSE DETAILS

Word Introduction

Word Introduction

COURSE OUTLINE
[Duration: one day]

  • Getting Started with Microsoft Word
  • The Ribbon Interface in Word
  • Advanced Tabs and Customisation
  • Creating Word Documents
  • Doing More with Text
  • Viewing and Printing Your Document

Click for FULL COURSE DETAILS

Word Intermediate

Word Intermediate

COURSE OUTLINE
[Duration: one day]

  • Managing Your Documents
  • Using Formatting Tools in Word
  • Creating Headers and Footers
  • Working with Pictures
  • Working with Shapes
  • Performing a Mail Merge in Word

Click for FULL COURSE DETAILS

Word Advanced

Word Advanced

COURSE OUTLINE
[Duration: one day]

  • Managing and Reviewing Documents
  • Working with Reference Tools
  • Using Time Saving Tools
  • Working with Advanced Graphics and Objects
  • Creating Tables in Word
  • Creating Equations and Charts

Click for FULL COURSE DETAILS

Visio Introduction (2010 to 2016)

Visio Introduction (2010 to 2016)

COURSE OUTLINE
[Duration: one day]

  • Introducing Microsoft Visio
  • Working with Shapes and Stencils
  • Controlling Shapes
  • Working with Text
  • Linking Objects
  • Flowcharts and Process Diagrams
  • Finishing your Diagram
  • Organisation Charts

Click for FULL COURSE DETAILS

Visio Advanced (2010 to 2016)

Visio Advanced (2010 to 2016)

COURSE OUTLINE
[Duration: one day]

  • Customising Shapes and Stencils
  • Designing Styles and Templates
  • Designing Floor Plans
  • Working with External Data
  • Visio and other Programmes
  • Automating Visio Tasks

Click for FULL COURSE DETAILS

Touch Typing Introduction

Touch Typing Introduction

COURSE OUTLINE
[Duration: one day]

  • Getting Started With Touch Typing
  • The Home Keys
  • The Upper Row
  • The Bottom Row
  • Characters, Capitals and Numbers
  • Copy Typing Speed Tests
  • Audio Speed Test
  • Your Personal Action Plan

Click for FULL COURSE DETAILS

Touch Typing Intermediate

Touch Typing Intermediate

COURSE OUTLINE
[Duration: one day]

  • Getting Started
  • Warm-Up
  • Speed
  • Errors: Upper Row
  • Errors: Lower Row
  • Errors: Middle Row
  • Using the Shift Key
  • Number Key Practice Exercises
  • Your Personal Action Plan

Click for FULL COURSE DETAILS

Touch Typing Advanced

Touch Typing Advanced

COURSE OUTLINE
[Duration: one day]

  • Your Personal Action Plan
  • Getting Started
  • Speed Testing
  • Speed Practice 1
  • Alphabetical Accuracy Practice
  • Speed Practice 2
  • Common Key Combinations
  • Speed Practice 3
  • Speed Practice 4

Click for FULL COURSE DETAILS

Professional Telephone Skills

Professional Telephone Skills

COURSE OUTLINE
[Duration: one day]

  • Introduction and Course Overview
  • Exercise: Getting To Know You
  • Knowledge / Skill Checklist
  • First Impressions
  • Communication
  • Telephone Skills
  • The Factors of The Voice
  • Six Steps to Handling An Incoming Call
  • Questioning Techniques
  • Listening Skills
  • Telephone Work - Standards Monitoring Checklist
  • Assertiveness
  • 15 top tips for building trust and rapport
  • Influencing: Preparation
  • Dealing with Anger
  • Your Personal Action Plan

Click for FULL COURSE DETAILS

Train the Trainer Fast Track

Train the Trainer Fast Track

COURSE OUTLINE
[Duration: one day]

  • Introduction and Course Overview
  • Case Study: Terry's Terrible Day
  • Communication Skills for Training
  • Questioning Skills for Trainers
  • Listening Skills for Trainers
  • Presentation Skills in Training
  • Developing Participation in Training
  • Managing Questions and Answers
  • Games: Adding Fun and Humour
  • Dealing with Difficult Trainees
  • Your Personal Action Plan

Click for FULL COURSE DETAILS

Developing a Training Programme

Developing a Training Programme

COURSE OUTLINE
[Duration: one day]

  • Introduction and Course Overview
  • The Need for Training
  • Basic Rules of Programme Design
  • SMART Objectives
  • Learning Objectives
  • Designing a Training Session
  • Researching and Developing Content
  • Tips for Good Training Design
  • Evaluation Strategies
  • Kirkpatricks Four Levels of Evaluation
  • On-The-Job Support
  • Your Personal Action Plan

Click for FULL COURSE DETAILS

Delivering an Effective Training Session

Delivering an Effective Training Session

COURSE OUTLINE
[Duration: one day]

  • Introduction and Course Overview
  • Setting the Climate
  • Team Teaching
  • Developing Participation in Training
  • Managing Questions and Answers
  • Visual Aids
  • Supporting Materials
  • Games: Adding Fun and Humour
  • Difficult Situations: An Overview
  • Managing Conflict in Training
  • Managing Difficult Situations
  • Dealing with Difficult Trainees
  • Are You Ready For Anything ?
  • Your Personal Action Plan

Click for FULL COURSE DETAILS

Being an Effective Trainer

Being an Effective Trainer

COURSE OUTLINE
[Duration: one day]

  • Introduction and Course Overview
  • The Basics of Being an Effective Trainer
  • Case Study: Terry's Terrible Day
  • Types of Trainers
  • Trainer Style: Being Normal
  • Communication Skills for Training
  • Questioning Skills for Trainers
  • Listening Skills for Trainers
  • Presentation Skills in Training
  • Your Personal Action Plan

Click for FULL COURSE DETAILS

Training Needs Analysis (TNA)

Training Needs Analysis (TNA)

COURSE OUTLINE
[Duration: one day]

  • Introduction and Course Overview
  • The Overall Picture
  • The Organisation
  • Current Needs
  • Occupations and Jobs
  • The Individual
  • Bringing It All Together
  • Your Personal Action Plan

Click for FULL COURSE DETAILS

Effective Time Management

Effective Time Management

COURSE OUTLINE
[Duration: one day]

  • Introduction and Course Overview
  • How to Prioritise
  • Time Robbers
  • Planning Your Work
  • The Four D's
  • How to Delegate Effectively
  • Setting SMART Goals for Yourself
  • Techniques for Getting Organised
  • Time Mapping
  • Your Personal Action Plan

Click for FULL COURSE DETAILS

Time Management Basics (Half Day)

Time Management Basics (Half Day)

COURSE OUTLINE
[Duration: half day]

  • Introduction and Course Overview
  • Time Robbers
  • Prioritisation Grid
  • Planning
  • Setting Goals
  • Getting Organised
  • The Four Ds
  • Your Personal Action Plan

Click for FULL COURSE DETAILS

Developing and Building Teams

Developing and Building Teams

COURSE OUTLINE
[Duration: one day]

  • Introduction and Course Overview
  • Defining Teams
  • Establishing Team Norms
  • Working as a Team
  • Glenn Parker Team Survey
  • Building Team Trust
  • The Four Stages of Team Development
  • Towers
  • Communication
  • Becoming a Good Team Player
  • Your Personal Action Plan

Click for FULL COURSE DETAILS

Fundamentals of Supervisor Skills

Fundamentals of Supervisor Skills

COURSE OUTLINE
[Duration: one day]

  • Course Introduction and Overview
  • Making the Transition
  • Responsibilities of a Supervisor
  • Setting Goals
  • Communication
  • Time Management
  • Managing Conflict
  • Dealing with Difficult Employees
  • Your Personal Action Plan

Click for FULL COURSE DETAILS

Team Development for Supervisors

Team Development for Supervisors

COURSE OUTLINE
[Duration: one day]

  • Introduction and Course Overview
  • Leadership
  • Team Development
  • Team Leadership
  • The Situational Leadership Model
  • Discipline
  • Giving Feedback
  • Providing Instruction
  • Influencing Relationships
  • Performance Coaching
  • Your Personal Action Plan

Click for FULL COURSE DETAILS

Managing Your Stress

Managing Your Stress

COURSE OUTLINE
[Duration: one day]

  • Introduction and Course Overview
  • Defining Stress and How it Affects Us
  • What is Stress About ?
  • Your Change-Friendly Quotient
  • Stress and Time
  • The Stress Tax
  • Managing Stress
  • Stress and Gender
  • Taking Care of Your Body and Mind
  • Three Basic Stress Management Strategies
  • The Less Stress Lessons
  • Plan for the Future
  • Your Personal Action Plan

Click for FULL COURSE DETAILS

Managing the Stress of Your Team

Managing the Stress of Your Team

COURSE OUTLINE
[Duration: one day]

  • Introduction and Course Overview
  • Stress and its Effects
  • Organisational Factors
  • Personality Profiles and Types
  • Managing Stress in the Workplace
  • Personal Coping Strategies
  • Your Personal Action Plan

Click for FULL COURSE DETAILS

Selling Skills Fast Track

Selling Skills Fast Track

COURSE OUTLINE
[Duration: one day]

  • Introduction and Course Overview
  • The Sales Process
  • The Fear Factor in Sales
  • Attributes of a Good Sales Person
  • Core Selling Skills
  • People Buy From People
  • Questioning Skills for Sales
  • Listening Skills for Sales
  • Maximising Productivity in a Sales Role
  • Building Profitable Relationships

Click for FULL COURSE DETAILS

Introduction to Successful Selling

Introduction to Successful Selling

COURSE OUTLINE
[Duration: one day]

  • Introduction and Course Overview
  • Why Do We Contact Our Customers?
  • Starting Out in Sales
  • The Sales Process
  • The Fear Factor in Sales
  • Attributes of a Good Sales Person
  • The AIDA Sales Model
  • Core Selling Skills
  • Handling Objections
  • People Buy From People
  • Making Action Plans
  • Your Personal Action Plan

Click for FULL COURSE DETAILS

Putting Selling Skills Into Action

Putting Selling Skills Into Action

COURSE OUTLINE
[Duration: one day]

  • Introduction and Course Overview
  • The Right Approach to Sales
  • Questioning Skills for Sales
  • Listening Skills for Sales
  • Maximising Productivity in a Sales Role
  • Attention - Getting your Customer's Attention
  • Interest - Creating Interest in your Customer
  • Desire - Motivating Customers to Buy
  • Action - ABC: Always Be Closing
  • Your Personal Action Plan

Click for FULL COURSE DETAILS

Professional Selling Skills

Professional Selling Skills

COURSE OUTLINE
[Duration: one day]

  • Introduction and Course Overview
  • Building Profitable Relationships
  • Advanced Objection Handling
  • Advanced Selling Techniques
  • Controlling the Conversation
  • Advanced Questioning Skills
  • Negotiation Tactics
  • Writing Effective Proposals
  • Your Personal Action Plan

Click for FULL COURSE DETAILS

Successful Telephone Sales

Successful Telephone Sales

COURSE OUTLINE
[Duration: one day]

  • Introduction and Course Overview
  • The Sales Process
  • The Fear Factor in Sales
  • Maximising Productivity in a Sales Role
  • The Importance of Voice
  • The Telephone as a Business Tool
  • Outbound Calls: Developing Your Script
  • Setting SMART Goals for Yourself
  • Pre-Call Planning
  • Generating Appointments
  • Dealing with Gatekeepers
  • Incoming Calls
  • Voice Mail Messages
  • Action - ABC: Always Be Closing
  • Your Personal Action Plan

Click for FULL COURSE DETAILS

Field Sales

Field Sales

COURSE OUTLINE
[Duration: one day]

  • Introduction and Course Overview
  • Maximising Productivity in a Sales Role
  • Meetings and Your Time
  • Generating Appointments
  • Successful Customer Meetings
  • Creating a Good Impression in Sales Meetings
  • Making Great Sales Presentations
  • Interest - Creating Interest in your Customer
  • Desire - Motivating Customers to Buy
  • Action - ABC: Always Be Closing
  • Your Personal Action Plan

Click for FULL COURSE DETAILS

Managing Key Accounts

Managing Key Accounts

COURSE OUTLINE
[Duration: one day]

  • Introduction and Course Overview
  • Identifying Key Accounts
  • Building Profitable Relationships
  • Writing Effective Proposals
  • Managing Customer Expectations
  • Planning Customer Contact
  • Developing Your Key Account Strategy
  • Negotiation Tactics
  • Meetings and Your Time
  • Successful Customer Meetings
  • Your Personal Action Plan

Click for FULL COURSE DETAILS

Sales Management Introduction

Sales Management Introduction

COURSE OUTLINE
[Duration: one day]

  • The Foundation for Effective Sales Teams
  • Effective Sales Performance
  • Managing Sales Territories
  • Forecasting Sales Revenue
  • Motivating Sales Teams
  • Your Personal Action Plan

Click for FULL COURSE DETAILS

Sales Management: Managing Results

Sales Management: Managing Results

COURSE OUTLINE
[Duration: one day]

  • Avoiding Failure
  • Forecasting Sales Revenue
  • Business Strategy
  • Managing Sales Territories
  • Succession Planning
  • Performance Management
  • Managing Poor Performers
  • Your Personal Action Plan

Click for FULL COURSE DETAILS

Sales Management: Staff Development

Sales Management: Staff Development

COURSE OUTLINE
[Duration: one day]

  • Managing Sales Teams
  • Recruiting Sales Professionals
  • Setting Clear Expectations
  • Building Relationships
  • Coaching Sales People
  • Motivating Sales Teams
  • Running Sales Meetings
  • Your Personal Action Plan

Click for FULL COURSE DETAILS

Professional Receptionist Skills

Professional Receptionist Skills

COURSE OUTLINE
[Duration: one day]

  • Introduction and Course Overview
  • Exercise: Getting to Know You
  • The Role of the Receptionist
  • Customer Service Principles
  • Communication
  • Questioning Techniques
  • Listening Skills
  • Telephone Skills
  • The Factors of The Voice
  • Professional Handling of Incoming Calls
  • Telephone Work - Standards Monitoring Checklist
  • Assertiveness
  • Dealing with Anger
  • Your Personal Action Plan

Click for FULL COURSE DETAILS

Crystal Reports 2013 Introduction

Crystal Reports 2013 Introduction

COURSE OUTLINE
[Duration: two day]

  • Exploring the SAP Crystal Reports 2011 Interface
  • Working with Reports
  • Using Formulas in Reports
  • Building Parameterised Reports
  • Grouping Report Data
  • Enhancing a Report
  • Creating a Report from Excel Data
  • Distributing Data

Click for FULL COURSE DETAILS

Crystal Reports 2013 Advanced

Crystal Reports 2013 Advanced

COURSE OUTLINE
[Duration: two day]

  • Creating Running Totals
  • Working with Cross-Tabs
  • Adding Subreports
  • Creating Drill-Downs in a Report
  • Using SQL Statements in Report Processing
  • Creating Complex Formulas
  • Adding Charts to Reports
  • Enhancing Report Functionality

Click for FULL COURSE DETAILS

Crystal Reports 12 2008 Introduction

Crystal Reports 12 2008 Introduction

COURSE OUTLINE
[Duration: two day]

  • Exploring the Crystal Reports 2008 Interface
  • Working with Reports
  • Using Formulas in Reports
  • Building Parameterized Reports
  • Grouping Report Data
  • Enhancing a Report
  • Creating a Report from Excel Data
  • Distributing Data

Click for FULL COURSE DETAILS

Crystal Reports 12 2008 Advanced

Crystal Reports 12 2008 Advanced

COURSE OUTLINE
[Duration: two day]

  • Creating Running Totals
  • Working with Cross-Tabs
  • Adding Subreports
  • Creating Drill-Downs in a Report
  • Using SQL Statements in Report Processing
  • Creating Complex Formulas
  • Adding Charts to Reports
  • Enhancing Report Functionality

Click for FULL COURSE DETAILS

Reports XI Introduction

Reports XI Introduction

COURSE OUTLINE
[Duration: two day]

  • Creating a Report
  • Displaying Specific Report Data
  • Grouping Report Data
  • Building Formulas
  • Formatting Reports
  • Enhancing Reports
  • Creating Pie Charts
  • Distributing Data

Click for FULL COURSE DETAILS

Reports XI Advanced

Reports XI Advanced

COURSE OUTLINE
[Duration: two day]

  • Creating Running Totals
  • Building Cross-tabs in Your Report
  • Adding Subreports
  • Creating Drill-downs
  • Enhancing Report Processing by Writing SQL Statements
  • Charting Data
  • Reporting on Excel Data with Crystal Reports
  • Working with Prompts
  • Enhancing Report Functionality

Click for FULL COURSE DETAILS

Recruitment Interviewing

Recruitment Interviewing

COURSE OUTLINE
[Duration: one day]

  • Introduction and Course Overview
  • Determining the Skills You Need
  • Finding Candidates
  • Advertising Guidelines
  • Screening CVs
  • Interviewing Barriers
  • Non Verbal Communication
  • Types of Questions
  • Traditional vs Behavioural Interviews
  • Listening for Answers
  • Difficult Applicants
  • Interview Preparation and Format
  • Your Personal Action Plan

Click for FULL COURSE DETAILS

Presentation Skills Fast Track

Presentation Skills Fast Track

COURSE OUTLINE
[Duration: one day]

  • Course Introduction and Overview
  • Preparing Your Presentation: Overview
  • Setting Your Objectives
  • Knowing Your Audience
  • Building the Structure
  • Timing Your Presentation
  • Overview of Communication
  • Controlling Your Nerves
  • Our Body Language
  • The Importance of Voice
  • Presentation Practice

Click for FULL COURSE DETAILS

Developing Powerful Presentations

Developing Powerful Presentations

COURSE OUTLINE
[Duration: one day]

  • Introduction and Course Overview
  • Preparing Your Presentation: Overview
  • Setting Your Objectives
  • Knowing Your Audience
  • Making Your Listener Hear You
  • Factual Content
  • Building the Structure
  • The Introduction
  • The Main Body of Your Presentation
  • Expanding a Basic Plan
  • The Conclusion
  • Timing Your Presentation
  • Your Personal Action Plan

Click for FULL COURSE DETAILS

Delivering Presentations with Confidence

Delivering Presentations with Confidence

COURSE OUTLINE
[Duration: one day]

  • Introduction and Course Overview
  • Overview of Communication
  • Presentation: First Impressions
  • Controlling Your Nerves
  • Our Body Language
  • Handling Questions and Answers
  • Conversational Style
  • Rules for Effective Speaking
  • The Importance of Voice
  • Presentation Practice

Click for FULL COURSE DETAILS

Presentation Skills Basics (Half Day)

Presentation Skills Basics (Half Day)

COURSE OUTLINE
[Duration: half day]

  • Introduction and Course Overview
  • Overview of Communication
  • Presentation: First Impressions
  • Controlling Your Nerves
  • Our Body Language
  • The Importance of Voice
  • Your Personal Action Plan

Click for FULL COURSE DETAILS

PowerPoint Introduction

PowerPoint Introduction

COURSE OUTLINE
[Duration: one day]

  • Getting Started with Powerpoint
  • Understanding & Customising the PowerPoint Interface
  • Creating and Formatting Presentations
  • Adding Shapes and Art to Your Presentation
  • Viewing and Printing Your Presentation
  • Adding the Finishing Touches

Click for FULL COURSE DETAILS

Powerpoint Advanced

Powerpoint Advanced

COURSE OUTLINE
[Duration: one day]

  • Managing PowerPoint Files
  • Working with Pictures
  • Adding Multimedia to a Presentation
  • Adding Tables Charts and Diagrams
  • Setting up Slide Masters
  • Reviewing Presentations
  • Creating Advanced Types of Shows

Click for FULL COURSE DETAILS

Project Management Fast Track

Project Management Fast Track

COURSE OUTLINE
[Duration: one day]

  • Course Overview and Learning Objectives
  • Defining Projects and Project Management
  • How Can Projects Help Me?
  • A Project's Life Cycle
  • Project Goals
  • Using a Target Chart
  • Preparing Your Project
  • What Really Needs to be Done?
  • The Work Breakdown Structure
  • Scheduling and Planning
  • Project Risks
  • Execution Phase
  • Closing Out a Project
  • Your Personal Action Plan

Click for FULL COURSE DETAILS

Project Management Intro: Setting Up

Project Management Intro: Setting Up

COURSE OUTLINE
[Duration: one day]

  • Course Overview and Learning Objectives
  • Defining Projects and Project Management
  • The Role of a Project Manager
  • Eight Aspects of a Project
  • How Can Projects Help Me?
  • A Project's Life Cycle
  • Selling a Project
  • Creating a Vision
  • Project Goals
  • Using a Target Chart
  • Preparing Your Project
  • Laying out the Project
  • Your Personal Action Plan

Click for FULL COURSE DETAILS

Project Management Tools

Project Management Tools

COURSE OUTLINE
[Duration: one day]

  • Course Overview and Learning Objectives
  • What Really needs to be Done?
  • The Work Breakdown Structure
  • Scheduling and Planning
  • Budgeting
  • Project Risks
  • Preparing the Final Plan
  • Making it Fit
  • The Execution Phase
  • Controlling Changes
  • Closing out a Project
  • Your Personal Action Plan

Click for FULL COURSE DETAILS

Project Management Team Management

Project Management Team Management

COURSE OUTLINE
[Duration: one day]

  • Course Overview and Learning Objectives
  • Choosing the Project Team
  • Building a Winning Team
  • Team Meetings
  • Nine Easy Ways to Reward Your Team
  • Developing a Communication Plan
  • Communicating with Sponsors and Executives
  • Dealing with Problem Team Members

Click for FULL COURSE DETAILS

Project Introduction

Project Introduction

COURSE OUTLINE
[Duration: one day]

  • Introduction to Microsoft Project
  • Creating a Project Plan
  • Adding and Assigning Resources
  • Formatting and Printing the Plan
  • Tracking Progress
  • Appendix & Notes

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Project Advanced

Project Advanced

COURSE OUTLINE
[Duration: one day]

  • Importing & Exporting Data
  • Advanced Project Options
  • Advanced Resource Assignment
  • Working with Multiple Projects
  • Customising Microsoft Project
  • Creating Reports

Click for FULL COURSE DETAILS

Computer Basics (Win. Vista) Level 1

Computer Basics (Win. Vista) Level 1

COURSE OUTLINE
[Duration: half day]

  • General Concepts
  • Introduction to Windows Vista

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Computer Basics (Win. Vista) Level 2

Computer Basics (Win. Vista) Level 2

COURSE OUTLINE
[Duration: half day]

  • Customizing Your Desktop
  • Advanced File and Folder Tasks
  • Getting Help in Vista

Click for FULL COURSE DETAILS

Computer Basics (Win. XP) - Level 1

Computer Basics (Win. XP) - Level 1

COURSE OUTLINE
[Duration: half day]

  • General Concepts
  • Introduction to Using Windows XP

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Computer Basics (Win. XP) - Level 2

Computer Basics (Win. XP) - Level 2

COURSE OUTLINE
[Duration: half day]

  • Working with Windows XP
  • Menus, Toolbars and Getting Help

Click for FULL COURSE DETAILS

Publisher Introduction  (2010 to 2016)

Publisher Introduction (2010 to 2016)

COURSE OUTLINE
[Duration: one day]

  • Getting Started with Publisher
  • Publication Layout & Structure
  • Adding and Formatting Text
  • Editing Publication Text
  • Working with Graphic Objects
  • Finishing a Publication

Click for FULL COURSE DETAILS

PRINCE2 2017 Foundation with exam

PRINCE2 2017 Foundation with exam

COURSE OUTLINE
[Duration: three day]

  • What is a project?
  • Structure of PRINCE2
  • Starting up a project
  • Directing a project
  • Organisation
  • Business case
  • Initiating a project
  • Risk
  • Change
  • Quality
  • Managing a stage boundary
  • Controlling a stage
  • Managing product delivery
  • Progress
  • Closing a project

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PRINCE2 2017 Practitioner Upgrade

PRINCE2 2017 Practitioner Upgrade

COURSE OUTLINE
[Duration: one day]

    Click for FULL COURSE DETAILS

    PRINCE2 2017 Foundation and Practitioner

    PRINCE2 2017 Foundation and Practitioner

    COURSE OUTLINE
    [Duration: five day]

      Click for FULL COURSE DETAILS

      Outlook Introduction (2010)

      Outlook Introduction (2010)

      COURSE OUTLINE
      [Duration: one day]

      • Starting Out in Outlook 2010
      • Understanding and Customising the Outlook Interface
      • Sending E-Mail
      • Information Management
      • Organising Your E-mail

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      Office 365 Introduction

      Office 365 Introduction

      COURSE OUTLINE
      [Duration: one day]

      • Introduction to Office 365
      • Saving to the Cloud
      • Office 365 Emails and Organisation
      • Office 365 Apps and Programs
      • Communication and Collaboration Tools
      • Office 365 - OneNote
      • Office 365 - Skype for Business

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      Office 2010 Intro: Windows, Word & Outlook

      Office 2010 Intro: Windows, Word & Outlook

      COURSE OUTLINE
      [Duration: one day]

      • Windows 7: Getting Started
      • Windows 7 Accessories
      • Outlook 2010: Starting Out
      • Outlook 2010: Sending & Receiving E-Mail
      • Word 2010: Starting Out
      • Word 2010: Working With Documents
      • Word 2010: Doing More with Your Document
      • Word 2010: Doing More with Text

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      Office 2010 Intro: Excel & PowerPoint

      Office 2010 Intro: Excel & PowerPoint

      COURSE OUTLINE
      [Duration: one day]

      • Excel 2010: Starting Out
      • Excel 2010: Basics & Formatting
      • Excel 2010: Printing and Viewing your Workbook
      • Powerpoint 2010: Starting Out
      • Powerpoint 2010: Creating Presentations
      • Powerpoint 2010: Printing and Viewing Your Presentation

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      Office Etiquette

      Office Etiquette

      COURSE OUTLINE
      [Duration: one day]

      • Introduction and Course Overview
      • Etiquette and Rules of Behaviour
      • Fear of Embarrassment
      • Dealing With Colleagues
      • The Handshake
      • Do You Remember Names?
      • Making That Great First Impression
      • Telephone and E-Mail Etiquette
      • Business Etiquette Quiz
      • Your Personal Action Plan

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      Negotiation Skills Basics

      Negotiation Skills Basics

      COURSE OUTLINE
      [Duration: one day]

      • Introduction and Course Overview
      • The Process of Negotiation
      • Possible Outcomes from Negotiations
      • Working Towards Win-Win Solutions
      • Negotiating Is Not Compromising
      • Who Has Got the Power?
      • Reading the Styles of Negotiators
      • The Successful Negotiator
      • Mistakes to Avoid When Negotiating
      • Your Personal Action Plan

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      Negotiation Skills Advanced

      Negotiation Skills Advanced

      COURSE OUTLINE
      [Duration: one day]

      • Introduction and Course Overview
      • The Power of IF ...
      • Problems with Multiple Party Negotiations
      • Bargaining and Positioning to Advantage
      • Making Summarising an Art
      • Breaking Deadlocks
      • Dealing With The NOs
      • Controlling the Paperwork: Clauses That Benefit Both Parties
      • Your Personal Action Plan

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      Motivating Staff to Get Results

      Motivating Staff to Get Results

      COURSE OUTLINE
      [Duration: one day]

      • Introduction and Course Overview
      • What is Motivation?
      • Supervising and Motivation
      • Motivational Theories
      • Fear and Desire
      • Setting Goals
      • The Role of Values
      • Creating a Motivational Climate
      • Expectancy Theory
      • Applying Your Skills
      • Designing Motivating Jobs
      • A Motivational Checklist
      • Your Personal Action Plan

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      Managing Staff Performance

      Managing Staff Performance

      COURSE OUTLINE
      [Duration: one day]

      • Leadership versus Management
      • Giving Feedback
      • Setting S.M.A.R.T. Objectives
      • Performance Management
      • Managing Poor Performance

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      Effective Change Management

      Effective Change Management

      COURSE OUTLINE
      [Duration: one day]

      • Course Overview
      • What is Change?
      • The Change Cycle
      • Who Moved My Cheese?
      • The Pyramid Response to Change
      • A Four Room Apartment
      • Dealing with Resistance
      • Strategies for Dealing With Change
      • Managing Anger
      • Managing Stress
      • Your Personal Action Plan

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      Managing Discipline

      Managing Discipline

      COURSE OUTLINE
      [Duration: one day]

        Click for FULL COURSE DETAILS

        Managing Conflict

        Managing Conflict

        COURSE OUTLINE
        [Duration: one day]

        • Introduction and Course Overview
        • Defining Conflict
        • Types of Conflict
        • Open Conflict vs Hidden Conflict
        • Conflict Resolution Style Questionnaire
        • Seven Steps to Ironing Things Out
        • Conflict and Its Resolution
        • Facilitating Conflict
        • Making Interventions
        • Your Personal Action Plan

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        JavaScript Introduction

        JavaScript Introduction

        COURSE OUTLINE
        [Duration: one day]

        • Getting started with JavaScript
        • JavaScript scripting basics, part 1
        • JavaScript scripting basics, part 2
        • Validating user-entered data
        • Generating tables and windows
        • Managing frames

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        JavaScript Advanced

        JavaScript Advanced

        COURSE OUTLINE
        [Duration: one day]

        • Working with status bar messages, sounds, and images
        • Working with arrays and custom objects
        • Error handling in JavaScript
        • Working with frames
        • Working with cookies

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        Finding the Right Role for You

        Finding the Right Role for You

        COURSE OUTLINE
        [Duration: half day]

        • Introduction and Course Overview
        • Starting Your Job Search
        • Planning the Search
        • Advertised Vacancies
        • Direct / Unsolicited Approaches
        • Networking
        • Your Personal Action Plan

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        Interviewee Skills to Get that Job

        Interviewee Skills to Get that Job

        COURSE OUTLINE
        [Duration: half day]

        • Introduction and Course Overview
        • Understanding the Interview
        • Before the Interview
        • The Interview Format
        • The Introduction
        • During the Interview
        • Types of Questions
        • Practice with Sample Questions
        • Ending the Interview
        • Your Personal Action Plan

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        Building Great Relationships

        Building Great Relationships

        COURSE OUTLINE
        [Duration: one day]

        • Introduction and Course Overview
        • About Positive Relationships
        • Models of Behaviour
        • Building Rapport
        • Increasing your Likeability Factor
        • The Assertive Approach to Relationships
        • Influencing Relationships
        • Openness, Disclosure and Feedback
        • Effective Networking
        • Your Personal Action Plan

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        HTML Introduction

        HTML Introduction

        COURSE OUTLINE
        [Duration: one day]

        • Overview of HTML
        • Formatting text with HTML
        • Adding local and remote links
        • Adding graphics and sound
        • Creating lists in HTML
        • Creating tables in HTML
        • Setting body and background attributes
        • Web page design guidelines
        • Adding links to other Internet services

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        HTML Advanced

        HTML Advanced

        COURSE OUTLINE
        [Duration: one day]

        • Advanced tables
        • Graphics
        • Creating forms
        • Advanced forms
        • Frames
        • Dynamic and interactive documents
        • Cascading Style Sheets (CSS-1)

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        HR for Non HR Managers

        HR for Non HR Managers

        COURSE OUTLINE
        [Duration: one day]

        • Introduction and Course Overview
        • Defining Human Resources
        • Building a Skills Inventory
        • Human Resource Forecasting
        • Job Descriptions
        • Finding Candidates
        • Planning Training
        • Performance Reviews
        • Discipline
        • Termination of Employment
        • Your Personal Action Plan

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        Successful Facilitation Skills

        Successful Facilitation Skills

        COURSE OUTLINE
        [Duration: one day]

        • Introduction and Course Overview
        • Types of Groups
        • Understanding Facilitation
        • Group Norms
        • What is a Facilitator?
        • The Functions of a Facilitator
        • Gradients of Agreement
        • Asking Questions
        • Listening for Common Ground
        • Common Facilitation Techniques
        • Giving and Receiving Feedback
        • Facilitating an Open Discussion
        • Managing Divergent Perspectives
        • The Language of Facilitation
        • Dealing with Difficult Dynamics
        • Interventions
        • Sustainable Agreements
        • Shared Framework of Understanding
        • Your Personal Action Plan

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        Finance for Non-Finance Managers

        Finance for Non-Finance Managers

        COURSE OUTLINE
        [Duration: one day]

        • Introduction and Course Overview
        • Your Role in Your Company Finances
        • What is Finance?
        • Getting to Know the Players
        • Record Keeping Terminology
        • The Balance Sheet
        • Profit and Loss (Income) Statement
        • Cash Flow Statement
        • Analysing Financial Statements
        • Budget Basics
        • The Human Aspect
        • Finance Jeopardy
        • Workshop Wrap-Up

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        Emergency First Aid At Work

        Emergency First Aid At Work

        COURSE OUTLINE
        [Duration: one day]

        • Emergency First Aid

        Click for FULL COURSE DETAILS

        First Aid at Work Re-qualification

        First Aid at Work Re-qualification

        COURSE OUTLINE
        [Duration: two day]

        • Introduction and Primary Care
        • Secondary Care - Injury
        • Secondary Care - Illness

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        First Aid at Work

        First Aid at Work

        COURSE OUTLINE
        [Duration: three day]

        • Introduction and Primary Care
        • Secondary Care - Injury
        • Secondary Care - Illness

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        Performance Management: Foundation

        Performance Management: Foundation

        COURSE OUTLINE
        [Duration: one day]

        • Course Introduction
        • Leadership versus Management
        • Learning
        • Motivation
        • Performance Management
        • Coaching
        • Setting SMART Objectives
        • Your Personal Action Plan

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        Performance Management: Beyond the Basics

        Performance Management: Beyond the Basics

        COURSE OUTLINE
        [Duration: one day]

        • Course Introduction
        • Delegation
        • Communication
        • Assertiveness, Aggressiveness and Passivity
        • Giving Feedback
        • Performance Counselling
        • Dealing With Difficult Situations: Case Studies
        • Practical Ideas to Develop Your Management Skills
        • Your Personal Action Plan

        Click for FULL COURSE DETAILS

        Effective Decision Making

        Effective Decision Making

        COURSE OUTLINE
        [Duration: one day]

        • Introduction and Course Overview
        • What is Problem Solving
        • Win Win Decisions
        • The Problem Solving Model
        • Problem Solving - Phase 1
        • Problem Solving - Phase 2
        • Problem Solving - Phase 3
        • The Problem Solving Toolkit
        • Gradients of Agreement
        • Facts vs Information
        • Implementing a Decision
        • Types of Decision
        • Your Personal Action Plan

        Click for FULL COURSE DETAILS

        Effective Delegation

        Effective Delegation

        COURSE OUTLINE
        [Duration: one day]

        • Introduction and Course Overview
        • Why Delegate?
        • What is Delegation?
        • Picking the Right Person
        • The Delegation Meeting
        • Levels of Authority
        • Giving Instructions
        • Communication Skills
        • Monitoring Delegation
        • Giving Feedback
        • Becoming a Good Delegator
        • Your Personal Action Plan

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        Successful CV Writing

        Successful CV Writing

        COURSE OUTLINE
        [Duration: half day]

        • Introduction and Course Overview
        • About CVs
        • Preparing Your CV
        • Writing your CV
        • Proofing and Checking Your CV
        • The Cover Letter
        • Adapting Your CV
        • Your Personal Action Plan

        Click for FULL COURSE DETAILS

        Coaching Skills to Get Results

        Coaching Skills to Get Results

        COURSE OUTLINE
        [Duration: one day]

        • Course Introduction and Overview
        • Defining Coaching
        • Interpersonal Communication Skills
        • Self Disclosure
        • Critical Coaching Skills
        • More on Communication
        • Learning Styles and Principles
        • Benefits and Consequences
        • Skills Involved with Coaching
        • The Coaching Model
        • Feedback
        • Coaching Problems
        • Your Personal Action Plan

        Click for FULL COURSE DETAILS

        Effective Communication Skills

        Effective Communication Skills

        COURSE OUTLINE
        [Duration: one day]

        • Course Overview and Learning Objectives
        • How Communication Works
        • Face-to-Face Communication
        • Telephone Communication
        • Written Communication
        • Questioning and Listening Skills
        • How to be an Effective Communicator
        • Overcoming Communication Problems
        • Getting Better Outcomes
        • Your Personal Action Plan

        Click for FULL COURSE DETAILS

        Customer Service Excellence

        Customer Service Excellence

        COURSE OUTLINE
        [Duration: one day]

        • Introduction and Course Overview
        • What is Customer Service?
        • Who Are Your Customers?
        • Understanding Customer Needs and Expectations
        • Standards
        • Communication
        • Telephone Techniques
        • Managing Conflict in Customer Situations
        • Dealing With Challenges
        • Dealing with Difficult People
        • Seven Steps to Customer Problem Solving
        • The Recovery Process
        • Eliminating Customer Service Problems
        • Doing Your Part
        • Your Personal Action Plan

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        Basic Principles of Business Writing

        Basic Principles of Business Writing

        COURSE OUTLINE
        [Duration: one day]

        • Course Introduction and Overview
        • Why Write?
        • The Five C's of Writing
        • Word Agreement
        • Sentences and Paragraphs
        • Active and Passive Voice
        • Readability Index
        • My Writing: What's My Style?
        • Whats My Style?
        • Your Personal Action Plan

        Click for FULL COURSE DETAILS

        Advanced Principles of Business Writing

        Advanced Principles of Business Writing

        COURSE OUTLINE
        [Duration: one day]

        • Introduction and Course Overview
        • Practical Language
        • Inclusive Language
        • Parallel Sentence Construction
        • Punctuation
        • Spelling and Proofreading
        • Writing Business Letters
        • Writing Reports
        • Writing Memos
        • E-Mail Etiquette
        • Writing Challenges
        • Your Personal Action Plan

        Click for FULL COURSE DETAILS

        Minute Taking Made Easy

        Minute Taking Made Easy

        COURSE OUTLINE
        [Duration: one day]

        • Course Introduction and Overview
        • The Role of a Minute Taker
        • The Skills of a Minute Taker
        • Meeting Agreements
        • Minutes Styles
        • Techniques for Preparing Minutes
        • Taking Minutes in an Interactive Meeting
        • The Minute Book
        • Developing Your Minute Taking Skills
        • Your Personal Action Plan

        Click for FULL COURSE DETAILS

        Report Writing

        Report Writing

        COURSE OUTLINE
        [Duration: one day]

        • Introduction and Course Overview
        • What is a Report?
        • How to Structure a Report Professionally
        • What Makes a Good Report
        • 5 Common Complaints about Reports
        • A Checklist for Successful Reports
        • How to Plan Your Report
        • Your Personal Action Plan

        Click for FULL COURSE DETAILS

        Business Writing Basics 1 (Half Day)

        Business Writing Basics 1 (Half Day)

        COURSE OUTLINE
        [Duration: half day]

        • Introduction and Course Overview
        • The Five C's of Writing
        • Sentences and Paragraphs
        • Active and Passive Voice
        • My Writing: What's My Style?

        Click for FULL COURSE DETAILS

        Business Writing Basics 2 (Half Day)

        Business Writing Basics 2 (Half Day)

        COURSE OUTLINE
        [Duration: half day]

        • Introduction and Course Overview
        • Word Agreement
        • The Readability Index
        • Practical Language
        • Inclusive Language
        • Parallel Sentence Construction
        • Punctuation
        • Spelling and Proofreading

        Click for FULL COURSE DETAILS

        Developing Your Assertiveness

        Developing Your Assertiveness

        COURSE OUTLINE
        [Duration: one day]

        • Introduction and Course Overview
        • Good and Bad Behaviour Types
        • Recognising and Dealing with Bad Behaviour
        • Assertiveness and You - An Honest Look at Yourself
        • Your Inner Voice: Being More Confident
        • Assertive Body Language
        • Three Steps to Being Assertive
        • Proven Assertiveness Techniques
        • Putting Assertiveness into Action
        • Your Personal Action Plan

        Click for FULL COURSE DETAILS

        Assertiveness Basics (Half Day)

        Assertiveness Basics (Half Day)

        COURSE OUTLINE
        [Duration: half day]

        • Introduction and Course Overview
        • Different Types of Behaviour
        • Body Language and Assertiveness
        • The Three Step Approach to Being Assertive
        • Proven Assertiveness Techniques
        • Putting Assertiveness into Action
        • Your Personal Action Plan

        Click for FULL COURSE DETAILS
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        CLASSROOM TRAINING FOR
        Do you want the best? Here's how to get it!
        Classroom training for
        Classroom training provides the best learning experience and knowledge retention, and is the preferred choice if you want to really get to grips with the subject.
        Our class sizes are always small, allowing lots of time for questions and discussion, so you come away with a full grasp of the content, ready to use it right away.
        Options for Classroom Training
        Scheduled Public Classes

        Best for: 1 - 4 delegates

        With 11 centres across the UK, we always have a full schedule of great courses at super prices.
        And we don't cancel classes – even if you are the only delegate booked on the course!

        Price Guide
        • Prices for public classes start at £199
        • Early Bird discounts can reduce the price to £160
        • For multiple delegates, prices can be as low as £139

        If you don't see a course at the location, or on the date, you want, it is often possible to take advantage of our unique "Schedule Your Own" feature which is available from £199.

        Free E-Learning Revision
        Every attendee on a public class also gets access to 12 months free e-learning where you can review and revise the course content.

        Book Online
        It couldn't be easier with our full listings of classes and dates: just click here and reserve your place in two minutes.

        Training at Your Offices

        Best for: 3 or more delegates

        A great option that's cost effective and easy to organise: just set up the training room and we come to you to deliver the content you want on the day you choose.

        Price Guide
        Prices for training at your offices starts at £449

        Private Training at Our Centres

        Best for: 3 or more delegates

        If you want training away from your offices (and possible distractions), we can arrange a day at one of our centres with only your staff in attendance.

        Price Guide
        Prices for private training at our centres varies, but generally starts at £499

        Call us on 0333 6000 111 or request a callback so we can discuss your needs.

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        ONLINE COURSES MADE EASY FOR
        Get Learning in Five Minutes!

        Do you need to improve your skills, but just don't have time?

        Maybe you're busy at your job and can't spare a day out of the office for yourself or your team, or perhaps you're self-employed and juggling work with the school run.

        If this is the case, online training is a great solution. Our online courses will enable you (and/or your team) to learn at your own pace, at the time and place you choose.

        E-learning options for
        Basic video pack
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        Buy now and start your learning in five minutes!
        Save money with our e-learning package bundles!
        You have chosen to add the following pack to your cart at a cost of £:
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        Choose your preference:
        • Add to cart - D1 MULTI-PACK: Standard online multi-pack - £49 (SAVE £26)
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        Access Introduction
        Course Outline


        MODULE 1: Getting Started with Access

        Understand how to start Microsoft Access and some of its basic navigation and help controls.
        This module contains:
        • Starting Out
        • Interface Basics
        • Database Security
        • Getting Help

        MODULE 2: The New Ribbon Interface

        Exploring the Ribbon's different tabs and options.
        This module contains:
        • The Quick Access Toolbar
        • Basics of Tabs
        • The Home Tab
        • The Create Tab
        • The External Data Tab
        • The Database Tools Tab

        MODULE 3: Creating a Simple Database

        Creating basic tables and a look at the different types of fields available.
        This module contains:
        • First Steps in Database Creation
        • Database Records
        • Creating a Table
        • Formatting Text

        MODULE 4: Forms; Queries; Reports and Filters

        Creating basic forms, queries, reports and filters; essential to the successful creation and administration of an Access Database.
        This module contains:
        • Creating and Using Forms
        • Creating and Using Queries
        • Creating and Using Reports
        • Sorting and Filtering Data
        • Viewing Data
        • Printing a Database Object
        Access Introduction   
        [Click for course outline]
        E-learning A1 Pack
        A1 PACK  (RRP £85)
        SPECIAL £25  (Save £60)
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        A2 PACK  (RRP £95)
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        Save money with our e-learning package bundles!
        You have chosen to add the following pack to your cart at a cost of £:
        .
        You may like to know that this course also comes bundled in the Multi-Packs below which, and as you'd expect, allows you to buy several courses at a substantial discount to the standard prices.

        Full Access Multi-Pack: Includes Intro, Intermediate & Advanced courses
        Choose your preference:
        • Add to cart - D1 MULTI-PACK: Standard online multi-pack - £49 (SAVE £26)
        • Add to cart - D2 MULTI-PACK: Enhanced multi-pack with downloads - £75 (SAVE £30)

        MS Office Plus Multi-Pack: Includes all Excel, Word, Powerpoint, Outlook & Access courses
        Choose your preference:
        • Add to cart - D1 MULTI-PACK: Standard online multi-pack - £119 (SAVE £146)
        • Add to cart - D2 MULTI-PACK: Enhanced multi-pack with downloads - £165 (SAVE £230)

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        Access Intermediate
        Course Outline


        MODULE 1: Advanced File Tasks

        A look at some important administrative features necessary for managing an Access Database file.
        This module contains:
        • Using Windows Explorer within Access
        • Database Management
        • Saving Your Files
        • Exporting Files
        • Linking Files

        MODULE 2: Working with Tables

        Further developing an understanding of tables, looking deeper into a table's properties fine tuning data types and use data validation.
        This module contains:
        • Customising Tables
        • Table Properties: Formatting
        • More Table Properties
        • Data Validation and Lookup Wizard

        MODULE 3: Working with Forms

        Building professional forms to enhance the user experience and improve effective use.
        This module contains:
        • Basic Form Controls
        • Advanced Form Controls
        • Formatting Your Form
        • Formatting Controls
        • Using Themes

        MODULE 4: Working with Reports

        Organise and format your reports professionally and common report tasks you may need to perform.
        This module contains:
        • Organizing Report Data
        • Formatting Reports
        • Common Report Tasks

        MODULE 5: Working with Queries

        Creating a range of different queries from very basic queries through to management queries with advanced functionality.
        This module contains:
        • Basic Queries
        • Doing More with Queries
        • Creating Advanced Queries
        • Creating Management (Action) Queries
        Access Intermediate   
        [Click for course outline]
        E-learning A1 Pack
        A1 PACK  (RRP £85)
        SPECIAL £25  (Save £60)
        Click to BUY
        E-learning A2 Pack
        A2 PACK  (RRP £95)
        SPECIAL £35  (Save £60)
        Click to BUY
        Save money with our e-learning package bundles!
        You have chosen to add the following pack to your cart at a cost of £:
        .
        You may like to know that this course also comes bundled in the Multi-Packs below which, and as you'd expect, allows you to buy several courses at a substantial discount to the standard prices.

        Full Access Multi-Pack: Includes Intro, Intermediate & Advanced courses
        Choose your preference:
        • Add to cart - D1 MULTI-PACK: Standard online multi-pack - £49 (SAVE £26)
        • Add to cart - D2 MULTI-PACK: Enhanced multi-pack with downloads - £75 (SAVE £30)

        MS Office Plus Multi-Pack: Includes all Excel, Word, Powerpoint, Outlook & Access courses
        Choose your preference:
        • Add to cart - D1 MULTI-PACK: Standard online multi-pack - £119 (SAVE £146)
        • Add to cart - D2 MULTI-PACK: Enhanced multi-pack with downloads - £165 (SAVE £230)

        • No thank you, just add the single-course pack to my shopping cart

        Access Advanced
        Course Outline


        MODULE 1: Advanced Data Management

        A look into table relationships and referential integrity along with introducing SQL, the language database professionals use to manage a database.
        This module contains:
        • Referential Integrity
        • Table Relationships
        • An Introduction to SQL
        • Modal Dialog Boxes

        MODULE 2: Advanced Form Tasks

        Creating navigation forms and sub-forms along with some of the advanced form controls necessary to create a fully rounded user interface.
        This module contains:
        • Using Subforms
        • Creating a Navigation Form
        • Advanced Form Controls
        • Exporting a Form
        • Other Form Tasks

        MODULE 3: Automating Reports

        Create Reports in Access that can return data quickly by using a form to control and launch reports. Look at modifying form properties including combo boxes and link a query to a form.
        This module contains:
        • Creating the Report Form
        • Building Query Criteria

        MODULE 4: SQL and Microsoft Access

        Some of the basic and more advanced SQL commands here along with the concept of JOINS and sub-queries.
        This module contains:
        • Understanding SQL
        • Using the SELECT Statement
        • Using Subqueries
        • Using SQL Joins

        MODULE 5: Macros and Visual Basic for Applications (VBA)

        Using Macros and Visual Basic to create some advanced functionality to your Access Database.
        This module contains:
        • Macro Basics
        • More about Macros
        • Access and VBA
        • Building Advanced Procedures
        • Using VBA in a Database

        MODULE 6: Finishing the Application

        Look at finishing touches to control how users interact with a database using start-up and sharing options. Identify security measures by creating an ACCDE and encrypting a database with a password.
        This module contains:
        • Setting Start Up Options
        • Sharing/Splitting the Database
        • Creating an ACCDE
        • Encrypting the Database with a Password
        Access Advanced   
        [Click for course outline]
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        Excel Introduction
        Course Outline


        MODULE 1: Getting Started with Microsoft Excel

        Starting Excel and some of its basic navigation and help controls.
        This module contains:
        • Starting Out
        • About Workbooks
        • Exploring your Workbook
        • Getting Help with Excel

        MODULE 2: The Excel Interface

        A look at the Ribbon interface and the different tabs and options the Ribbon offers.
        This module contains:
        • The Quick Access Toolbar and File Menu
        • The Home Tab
        • The Insert Tab
        • The Page Layout Tab
        • The Formulas Tab
        • The Data Tab
        • The Review Tab

        MODULE 3: Microsoft Excel Basics

        Working with a Workbook, its cells, columns and rows.
        This module contains:
        • Working with Excel
        • Moving your Data
        • Basic Excel Features
        • Smart Tags and Options Buttons
        • Editing Tools

        MODULE 4: Editing your Workbook

        Understanding formatting features and enhancing a workbook's overall appearance and using Conditional Formatting.
        This module contains:
        • Cell Formatting
        • Conditional Formatting
        • Enhancing a Worksheet's Appearance

        MODULE 5: Printing and Viewing your Workbook

        Exploring Excel's printing and viewing options enhancing your ability to print and work with your data effectively.
        This module contains:
        • Using the View Tab
        • Managing a Single Window
        • Managing Multiple Windows
        • Printing your Workbook
        • Print Page Layout options

        MODULE 6: Working with Charts in Excel

        Introducing charts within Excel and explain how to create basic charts to help convey your data with.
        This module contains:
        • Using Recommended and Standard Charts
        • Chart Elements
        • Chart Tools - Design & Format
        Excel Introduction   
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        Excel Intermediate
        Course Outline


        MODULE 1: Advanced File Tasks

        A look at some important administrative features which are useful for managing and controlling Excel files.
        This module contains:
        • Saving and File Management
        • Converting and Encrypting Files
        • File Properties and Digital Signatures
        • File Accessibility and Compatibility

        MODULE 2: Working with Functions and Formulas

        Some key formulas and functions essential to Excel users along with features to help manage formulas, functions and ranges.
        This module contains:
        • Formulas with Absolute References
        • Autosum Functions (SUM & AVERAGE)
        • IF and Nested Functions
        • Working with Named Ranges
        • Array Functions (SUMIF & AVERAGEIF)
        • Formula Auditing
        • Text Functions

        MODULE 3: Managing Tables in Microsoft Excel

        Managing spreadsheet data in table format, an excellent feature to administrate large sets of data.
        This module contains:
        • Creating Excel Tables
        • Working with Records and Filters
        • Advanced Filters

        MODULE 4: Data Tools in Excel

        Features to help with managing spreadsheet data making it a less daunting and repetitive task to manage the data.
        This module contains:
        • Text to Columns
        • Flash Fill
        • Remove Duplicates
        • Data Validation
        • Consolidate

        MODULE 5: Doing More with Charts in Excel

        Developing your ability to effectively create charts and format them specific to the reader
        This module contains:
        • Trendlines
        • Error Bars
        • Working with Axis Options
        • Advanced Chart Formatting

        MODULE 6: Sparklines

        Use Sparklines to help analyse data by creating small customisable charts within cells. Edit and format the Sparklines and data points to help your data stand out
        This module contains:
        • Creating Sparklines
        • Editing Sparklines
        Excel Intermediate   
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        Excel Advanced
        Course Outline


        MODULE 1: Grouping & Outlining and Subtotals

        Useful Excel functions to summarise a spreadsheet making the data easier to identify and explain.
        This module contains:
        • Outlining and Grouping Data
        • Using the Subtotals Tool

        MODULE 2: What-If Analysis

        Tools designed to help with forecasting and finding solutions to complicated problems involving your spreadsheet's data and formulas.
        This module contains:
        • Exploring Scenarios
        • Goal Seek and Data Tables
        • Using Solver

        MODULE 3: PivotTables

        Creating Pivot Tables in order to display and summarise large quantities of data effectively.
        This module contains:
        • Getting Started with PivotTables
        • Displaying Data in a PivotTable
        • Formatting a PivotTable
        • Using the Classic PivotTable Layout
        • Slicers

        MODULE 4: Charting Pivoted Data

        Introducing Pivot Charts, adding specialist pivot charts to the already excellent Pivot Table feature.
        This module contains:
        • Getting Started with PivotCharts
        • Using the PivotChart Tools Tabs
        • Formatting a PivotChart

        MODULE 5: Advanced Excel Tasks

        Here we will look at sharing Excel files along with adding hyperlinks and Custom AutoFill Lists.
        This module contains:
        • Excel and Hyperlinks
        • Using Custom AutoFill Lists
        • Sharing Workbooks

        MODULE 6: Creating HLOOKUP and VLOOKUP Functions

        Exploring the different Lookup functions, ideal add further functionality to a spreadsheet to reference particular data quickly and effectively.
        This module contains:
        • Using the VLOOKUP Function
        • Using the LOOKUP Function

        MODULE 7: Introduction to Macros in Excel

        Explore how to create your own Macros and introducing Visual Basic for Applications, the application Macros are created in.
        This module contains:
        • Recording and Playing Macros
        • Copying and Deleting Macros
        • Visual Basic and Macros
        Excel Advanced   
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        Excel Professional
        Course Outline


        MODULE 1: Advanced Conditional Formatting

        Looking at the more advanced Conditional Formatting features and how to manage them effectively.
        This module contains:
        • Editing Standard Formatting Rules
        • Using Formulas in Conditional Formatting

        MODULE 2: Using Form Controls and Templates

        Introducing Form controls and using them to manage user interaction to help ensure they enter/search for information both accurately and effectively.
        This module contains:
        • Using Form Controls
        • Creating Templates

        MODULE 3: Advanced Lookup Functions

        An in-depth look into Excel's specialist lookup functions and the concept of arrays.
        This module contains:
        • Using the Index Function
        • Using the Match Function
        • Using Index and Match Together
        • Using Index and Match with Array Formula
        • Using the Indirect Function

        MODULE 4: Advanced Functions in Excel

        Effectively using Error, Logical and Rounding functions along with array formulas.
        This module contains:
        • Using Error Functions
        • Using Logical Functions
        • Using Array Formulas
        • Using Rounding Functions

        MODULE 5: Advanced Pivot Table Tools

        How to import Pivot Table data from external source along with adding custom fields and formulas.
        This module contains:
        • Importing Pivot Table Data
        • Calculated Fields in Pivot Tables
        • Showing Pivot Data as a Percentage
        • Creating Custom Pivot Tables Styles

        MODULE 6: Introduction to User Defined Functions Using VBA

        Using VBA to create specialist procedure and to define your own Excel functions.
        This module contains:
        • Creating a User Defined Function
        • Creating an Interactive Procedure
        • Create and Share a Function Add-in
        Excel Professional   
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        Full Word Multi-Pack: Includes Intro, Intermediate & Advanced courses
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        Word Introduction
        Course Outline


        MODULE 1: Getting Started with Microsoft Word

        How to load Word, creating a document and some basic navigation to get you started.
        This module contains:
        • Meeting Microsoft Office Word 2010
        • Creating a Document
        • Navigating in Your Document
        • Doing More with Your Document
        • Working with Your Document
        • Getting Help in Word 2010

        MODULE 2: The Ribbon Interface in Word

        A look at the toolbars, ribbon and options word offers to create your documents with.
        This module contains:
        • Getting Acquainted
        • The Quick Access Toolbar
        • Tabs and Groups
        • The Home Tab
        • The Insert Tab
        • The View Tab

        MODULE 3: Advanced Tabs and Customisation

        Looking at more specialist ribbon tabs, contextual tabs and how to customise the ribbon to your own needs.
        This module contains:
        • The Page Layout Tab
        • The References Tab
        • The Mailings Tab
        • The Review Tab
        • Contextual Tabs
        • Customising the Ribbon

        MODULE 4: Creating Word Documents

        Creating a document and selecting/moving text/applying effects to create professional standard documents.
        This module contains:
        • Creating a New Document
        • Selecting Text
        • Moving Text
        • Applying Advanced Text Effects

        MODULE 5: Doing More with Text

        Using different fonts, formats and paragraph options to present your document effectively.
        This module contains:
        • Fonts on the Home Tab
        • The Font Dialog
        • Using Tabs
        • Paragraph Options

        MODULE 6: Viewing and Printing Your Document

        How to adjust the layout and view accordingly to ensure you can work with and print your document as you wish.
        This module contains:
        • Using Layouts and Views
        • Basic Viewing Tools
        • Advanced View Tools
        • Preparing Your Document
        • Printing a Document
        Word Introduction   
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        Word Intermediate
        Course Outline


        MODULE 1: Managing Your Documents

        Working with Windows Explorer and Word's file options to manage and control your word documents more effectively.
        This module contains:
        • Using Windows Explorer within Word
        • Saving Your Files
        • Finishing Your Files
        • Making Word Work Backwards
        • Viewing Your Files

        MODULE 2: Using Formatting Tools in Word

        Effectively using templates, bullet points and other formatting tools to ensure both paragraphs and pages display correctly.
        This module contains:
        • Working with Templates
        • Using Bullets and Numbering
        • Using the Paragraph Dialog
        • Using Delineation Tools
        • Working with Pages
        • Adding Hyperlinks

        MODULE 3: Creating Headers and Footers

        Work with headers and footers to number and present pages in an organised and professional way.
        This module contains:
        • Creating Basic Headers and Footers
        • Using the Header & Footer Tools - Design Tab
        • Inserting Page Numbers
        • Doing More with Headers and Footers

        MODULE 4: Working with Pictures

        Inserting, formatting and manage pictures and images in order to professionally illustrate your documents.
        This module contains:
        • Inserting Pictures
        • Editing Pictures
        • Doing More with Pictures
        • Formatting Pictures
        • Managing Pictures

        MODULE 5: Working with Shapes

        Drawing, adding, formatting and managing text and shapes to further enhance your document's appearance.
        This module contains:
        • Drawing Shapes
        • Working with Shapes
        • Working with Text and Shapes
        • Advanced Shape Tasks

        MODULE 6: Performing a Mail Merge in Word

        Setting up and performing mail-merge to accurately and professionally produce letters and labels for many recipients quickly and easily.
        This module contains:
        • Using the Mail Merge Wizard
        • Performing a Manual Mail Merge
        • Sending a Document Electronically
        Word Intermediate   
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        Word Advanced
        Course Outline


        MODULE 1: Managing and Reviewing Documents

        Working with features such as comments, track changes, Outlining and Compare to aid in a cooperative document creation process.
        This module contains:
        • Using Comments
        • Tracking Changes
        • Combining Multiple Versions of Documents
        • Creating an Outline

        MODULE 2: Working with Reference Tools

        Using Word's table of contents, referencing and other indexing tools to quickly/accurately produce documents which meet various professionally set standards.
        This module contains:
        • Creating a Table of Contents
        • Creating References within a Document
        • Creating a Bibliography
        • Creating Index and Reference Tables
        • Creating References to Other Documents

        MODULE 3: Using Time Saving Tools

        Using Word's language and pre-defined text tools to quickly add and translate text accurately.
        This module contains:
        • Using Language Tools
        • Inserting Pre-Defined Text
        • Using the Navigation Pane

        MODULE 4: Working with Advanced Graphics and Objects

        Inserting and formatting Text Boxes, Word Art, SmartArt and Building Blocks to enhance the overall look of a document and present information more effectively.
        This module contains:
        • Inserting Text Boxes
        • Inserting WordArt
        • Creating SmartArt
        • Editing SmartArt
        • Using Building Blocks and Quick Parts

        MODULE 5: Creating Tables in Word

        Adding, formatting and managing tables effectively to present information in a structured way.
        This module contains:
        • Inserting Tables
        • Editing Tables
        • Formatting Tables
        • Working with Table Data

        MODULE 6: Creating Equations and Charts

        Using Word to insert equations into a document whilst also adding charts as used in Excel.
        This module contains:
        • Working with Equations
        • Creating Charts
        • Formatting Charts
        • Analysing Chart Data
        Word Advanced   
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        Personal Development Pack 4A: Assertiveness, Communication, Relationships & Time Management
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        Effective Time Management
        Course Outline


        MODULE 1: How to Prioritise

        Understand the importance of defining priorities, and how to apply different approaches to the Prioritisation Grid that make your time much more productive.
        This module contains:
        • Benefit versus Effort
        • Urgent versus Important
        • Why We Need Time Management
        • Values and Priorities
        • The Prioritisation Grid

        MODULE 2: Time Robbers

        Self-inflicted or Imposed by others. Discuss and evaluate the interventions that can side track and derail us throughout the day. Awareness can greatly affect the outcome.
        This module contains:
        • Time Robbers Imposed by Others
        • Time Robbers Imposed by You

        MODULE 3: Planning Your Work

        From analysing planning tools to setting up a process that's right for you, this module opens the discussion on a variety of common options.
        This module contains:
        • Benefits of Planning
        • Guidelines and Tools for Efficient Planning
        • The Difference Between Planning and Scheduling
        • Five Minutes Before the Hour

        MODULE 4: The Four D's

        Can you decide how to selectively improve how you value each task? This straightforward method will empower you with a mind-set to allocate a priority through a four phase value system.
        This module contains:
        • What makes the 4 Ds easy
        • Guidelines for Keeping a Piece of Paper
        • Dump, Delay, Delegate and Do
        • Using the 4 Ds

        MODULE 5: How to Delegate Effectively

        To develop the skills for incorporating individual strengths into a team dynamic with achievement can be a powerful tool to maximise time efficiency. This module will discuss the core essentials.
        This module contains:
        • What is Delegation?
        • The Five Levels of Delegation
        • Five Steps to Delegation
        • Keeping Responsibility
        • When You Cannot Delegate

        MODULE 6: Setting SMART Goals for Yourself

        Understand the importance of systematic setting of SMART goals and achievement through completion.
        This module contains:
        • Why You Need to Set Goals NOW
        • Knowing What You Want to Accomplish
        • The Three Ps of Goals
        • SMART Goals

        MODULE 7: Techniques for Getting Organised

        Sometimes choice is everything. Learn how to organise your workspace, control the effect of emails and managing your work processes through batching are covered in this module.
        This module contains:
        • The Need for Organisation
        • Organising your Day - Using a "To Do" List
        • Pareto - the 80-20 Rule - and Quick Wins
        • Organising your Workspace
        • Effective E-mail Operation
        • The Batching Technique
        • Streamlining Your Approach with STING
        • Meetings and Phone Calls

        MODULE 8: Time Mapping

        This module contains:
        • Using Technology
        • Productivity Analysis
        • Scheduling of Demanding Tasks
        • What is a Time Map?
        Effective Time Management   
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        PowerPoint Introduction
        Course Outline


        MODULE 1: Getting Started with Powerpoint

        Gain an understanding of basic features and tools within PowerPoint, required to start planning and creating slideshows.
        This module contains:
        • Meeting Microsoft Office PowerPoint 2010
        • Creating a Presentation
        • Working with Your Presentation
        • Editing Your Presentation
        • Arranging Slides
        • Getting Help in PowerPoint

        MODULE 2: Understanding & Customising the PowerPoint Interface

        Familiarise yourself with groups of tools and customise the workspace to easily access your favourite commands.
        This module contains:
        • Getting Acquainted
        • The Quick Access Toolbar
        • Tabs and Groups
        • Customising the Ribbon

        MODULE 3: Creating and Formatting Presentations

        Begin putting the elements of your presentation together, creating and formatting bullet points, text and objects.
        This module contains:
        • Using Templates
        • Working with Text Boxes
        • Basic Editing Tools
        • Formatting Text: Effects; Fonts and Spacing
        • Formatting Text: Alignment; Indenting and Lists
        • Advanced Text Tools

        MODULE 4: Adding Shapes and Art to Your Presentation

        Use shapes and text boxes to develop diagrams and graphics. Format and customise the appearance of drawing objects.
        This module contains:
        • Drawing Shapes
        • Working with Shapes
        • Working with Text and Shapes
        • Advanced Shape Tasks

        MODULE 5: Viewing and Printing Your Presentation

        Understand different ways of viewing and running a presentation. Prepare the layout and print a PowerPoint file.
        This module contains:
        • Using Layouts and Views
        • Viewing a Slide Show
        • Preparing Your Presentation
        • Printing Your Presentation

        MODULE 6: Adding the Finishing Touches

        Finalise your presentation by proofing and adding interest with animation and transitions.
        This module contains:
        • Research Tools
        • Using Themes and Backgrounds
        • Creating Slide Transitions
        • Creating Basic Animations
        • Creating Advanced Animations
        PowerPoint Introduction   
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        Powerpoint Advanced
        Course Outline


        MODULE 1: Managing PowerPoint Files

        Organise and manage files within windows and use various file management tools to optimise your presentation.
        This module contains:
        • Using Windows Explorer within PowerPoint
        • File Management Tools
        • Using Presentation Tools: Optimisation and Compression
        • Using Presentation Tools: Inspection and Checking

        MODULE 2: Working with Pictures

        Incorporate images into your PowerPoint file and learn a variety of picture editing tools to enhance your presentation.
        This module contains:
        • Inserting Pictures
        • Editing Pictures
        • Manipulating Pictures
        • Formatting Pictures
        • Managing Pictures

        MODULE 3: Adding Multimedia to a Presentation

        Import video and sound media into a presentation and customise and edit these elements.
        This module contains:
        • Inserting Video Files
        • Editing Video Files
        • Inserting Audio Files
        • Editing Audio Files

        MODULE 4: Adding Tables Charts and Diagrams

        Effectively use a variety of chart and diagram tools in order to display visually impressive stats and figures.
        This module contains:
        • Inserting Tables
        • Editing Tables
        • Formatting Tables
        • Inserting Charts
        • Inserting SmartArt
        • Formatting SmartArt

        MODULE 5: Setting up Slide Masters

        Customise and set up consistent and corporate templates by designing a set of slide masters.
        This module contains:
        • Creating a Slide Master
        • Using Placeholders
        • Using Slide Masters
        • Using Hand-out Masters
        • Using Notes Masters

        MODULE 6: Reviewing Presentations

        Learn collaboration and reviewing tools to help share and review your presentation with colleagues.
        This module contains:
        • Using Comments
        • Reviewing a Presentation

        MODULE 7: Creating Advanced Types of Shows

        Make the final tweaks and customisations to your presentation by working with options and presentation tools.
        This module contains:
        • Setting up Your Show
        • Presenting Your Show
        • Creating a Custom Show
        • Advanced Presentation Techniques
        Powerpoint Advanced   
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        Project Introduction
        Course Outline


        MODULE 1: Introduction to Microsoft Project

        Understand how to start Microsoft Project, creating a Project file and navigating through its many commands.
        This module contains:
        • Starting Microsoft Project
        • Identify Project Components
        • Open, Create and Save a Project
        • Getting Help in Project
        • Setting Project Options
        • Setting Non-Working Time

        MODULE 2: Creating a Project Plan

        Understand how to add project tasks, set task dependancies and contraints.
        This module contains:
        • Setting Manual/Auto Scheduling Modes
        • Entering Tasks and Durations
        • Adding Task Dependencies
        • Adding Constraints and Deadlines
        • Adding Recurring Tasks

        MODULE 3: Adding and Assigning Resources

        Effectively adding a pool of resources and assigning the resources to tasks within a project.
        This module contains:
        • Create a Pool of Resources
        • Adjust Resource Calendars and Costs
        • Assign Resources to Tasks

        MODULE 4: Formatting and Printing the Plan

        Exploring different settings and options to help present and print your Project to professional standards.
        This module contains:
        • Formatting Text & Text Styles
        • Formatting the Gantt Chart
        • Printing the Gantt Chart
        • Running Project Reports

        MODULE 5: Tracking Progress

        How to track a project's plan effectively by using tools to monitor the progress of tasks.
        This module contains:
        • Saving the Baseline
        • Updating Tasks
        • Displaying Progress Lines and Tracking Filters

        MODULE 6: Appendix & Notes

        This module contains:
        • Terms and Definitions
        • Goals of Project Management
        • Process of Project Management
        • The Role of the Project Manager
        • Planning Methods
        Project Introduction   
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        Project Advanced
        Course Outline


        MODULE 1: Importing & Exporting Data

        Using and creating your own maps to import and export Project data to and from Excel and other applications.
        This module contains:
        • Import Project Data from Excel
        • Export Project Data to Excel
        • Creating Custom Export Maps

        MODULE 2: Advanced Project Options

        Understanding Project's sophisticated Scheduling and Calendar options and using the organiser to share useful customisations.
        This module contains:
        • Setting Non-Working Time
        • Setting Scheduling Options
        • Using the Organiser
        • Customising the Project Ribbon

        MODULE 3: Advanced Resource Assignment

        Using advanced tools and views to gain more control and visibility of resources and their usage across project tasks.
        This module contains:
        • Using Task Entry View
        • Allocating Overtime/Setting Delays
        • Solving Over Allocation Problems
        • Using Projects Automatic Levelling

        MODULE 4: Working with Multiple Projects

        Creating a resource pool to share resource over many projects and consolidating projects allowing cross project dependencies.
        This module contains:
        • Creating a Resource Pool
        • Creating Consolidated Projects

        MODULE 5: Customising Microsoft Project

        Creating your own specific fields, tables to display chosen fields and views and filters made up of your chosen tables and fields.
        This module contains:
        • Creating Custom Fields
        • Creating Custom Tables
        • Creating Custom Views
        • Creating Custom Filters

        MODULE 6: Creating Reports

        Using Project's built in reports and creating your own custom reports to show specific information from a project.
        This module contains:
        • Using Built in Visual Report Templates
        • Editing a Visual Report in Excel
        • Creating Custom Reports (Project 2010)
        • Creating Custom Chart Reports (Project 2013)
        • Creating Custom Table Reports (Project 2013)
        Project Advanced   
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        Outlook Introduction (2010)
        Course Outline


        MODULE 1: Starting Out in Outlook 2010

        This module contains:
        • Getting Started with Outlook
        • Receiving Email
        • Editing Email Messages
        • Printing Email Messages
        • Getting Help in Outlook

        MODULE 2: Understanding and Customising the Outlook Interface

        This module contains:
        • Getting Acquainted with the Interface
        • Using the Outlook Panes
        • The Quick Access Toolbar
        • Tabs and Groups
        • Customising the Ribbon

        MODULE 3: Sending E-Mail

        This module contains:
        • Composing E-Mail
        • Answering Mail
        • Doing More with E-Mail
        • Using Viewing Tools
        • Using the Drafts Folder

        MODULE 4: Information Management

        This module contains:
        • The Calendar
        • The Contacts Folder
        • The Tasks Folder

        MODULE 5: Organising Your E-mail

        This module contains:
        • Managing Folders
        • Using Rules and Cleanup Tools
        • Using Quick Steps
        • Configuring Categories
        • Managing Junk Mail
        Outlook Introduction (2010)   
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        Building Great Relationships
        Course Outline


        MODULE 1: About Positive Relationships

        Use our questionnaire to help you identify and prioritise your interpersonal skills development.
        This module contains:
        • Forced Relationships
        • Influences in Forming and Building Relationships
        • Why we Need Positive Relationships
        • Identifying what you Need from Relationships

        MODULE 2: Models of Behaviour

        How we communicate, the parts of communication and the importance attached to each part.
        This module contains:
        • The Betari Box
        • Strokes
        • Transactional Analysis and Ego States
        • The Three Parts of Communication
        • Assertiveness vs Responsiveness

        MODULE 3: Building Rapport

        Communication is a two-way street: learn the benefits and barriers to communication face to face or by phone.
        This module contains:
        • What Is Rapport Building
        • 6 Tips for Establishing Rapport
        • 6 Tips for Building Rapport

        MODULE 4: Increasing your Likeability Factor

        Why do we like some people instantly and find others harder to communicate with? See how we can improve our skills in this area.
        This module contains:
        • Being Capable
        • Being Caring
        • Being Uplifting
        • How to Increase your Likeability Factor
        • Being Amiable
        • Being Dependable

        MODULE 5: The Assertive Approach to Relationships

        Learn about the communication wheel, which is the model by which most human communications work including elements of understanding, respect and affection.
        This module contains:
        • Saying No Nicely
        • The Three Step Approach to Assertive Behaviour
        • The Assertive Approach
        • Understanding Different Behaviour Types
        • The Need to Be Assertive

        MODULE 6: Influencing Relationships

        Understand how physical and psychological stressors can impact of the human voice.
        This module contains:
        • Difficult Relationships
        • Whats in it for Me? (WIIFM)
        • Power and Influencing
        • Dale Carnegie and Self Awareness
        • Dale Carnegie

        MODULE 7: Openness, Disclosure and Feedback

        Learn about aggressive, passive (submissive) and assertive behaviours and how they impact on interpersonal skills.
        This module contains:
        • Giving and Receiving Feedback
        • Trust and Respect
        • The Psychological Contract
        • What Is Disclosure?
        • The Johari Window

        MODULE 8: Effective Networking

        Understand how to prepare to act assertively by using the 3 steps approach to assertive behaviour. Identify your strengths and weaknesses.
        This module contains:
        • Reasons for Networking
        • The Benefits of Networking
        • Things to Remember With NetWorking
        • Simple Tips for Networking Meetings
        • Effective Business Networking
        Building Great Relationships   
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        Effective Communication Skills
        Course Outline


        MODULE 1: How Communication Works

        This module contains:
        • Influence or Persuade?
        • Identifying and Adjusting your Communication Style
        • Five Communication Styles
        • The 6 Cs of Communication
        • The Four-Step Cycle of Communication
        • The Dynamics of Communication
        • Communication is a Two-Way Street

        MODULE 2: Face-to-Face Communication

        This module contains:
        • First Impressions
        • Appearance
        • On the Front Foot: Being Positive
        • Using the Right Words
        • The Three Components of Communication
        • Body Language and Non-Verbal Messages

        MODULE 3: Telephone Communication

        This module contains:
        • Overcoming the Challenges of Telephone Communication
        • Improving Telephone Communication
        • Factors of Voice
        • Advantages of Telephone Communication
        • Disadvantages of Telephone Communication

        MODULE 4: Written Communication

        This module contains:
        • Quick Tips for Types of Messages
        • The Power of Words
        • Right First Time
        • Keep it Concise
        • Address your target
        • Keep it Simple
        • Your Three Stage Structure

        MODULE 5: Questioning and Listening Skills

        This module contains:
        • Verbal Signs of Active Listening
        • Non-Verbal Signs of Active Listening
        • Active Listening
        • The Five Levels of Listening
        • How Asking Question Helps You
        • Open and Closed Questions
        • The Funnel

        MODULE 6: How to be an Effective Communicator

        This module contains:
        • Your Level of Understanding
        • Dismantling your Assumptions
        • Prejudices
        • Your Preconceptions: Stereotyping
        • Your History & Experiences
        • Asking for Feedback
        • How to Find Out What Others Think About You
        • Is your Self-Image Correct?
        • Getting your Self-Image Right
        • The Wheel of Communication

        MODULE 7: Overcoming Communication Problems

        This module contains:
        • Four Tips for Delivering Difficult Messages
        • Delivering Difficult Messages
        • Dealing With Conflict
        • Dealing With Opposition
        • Barriers to Communication
        • Why Communication Goes Wrong

        MODULE 8: Getting Better Outcomes

        This module contains:
        • Best Practices For Communicating Effectively
        • Timing: Whats Best For Them
        • The Effect of Location
        • Intimidation
        Effective Communication Skills   
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        Developing Your Assertiveness
        Course Outline


        MODULE 1: Good and Bad Behaviour Types

        Understand aggressive, passive, passive aggressive and assertive behaviour and the effects they have.
        This module contains:
        • How to Change Your Life
        • Assertive Behaviour
        • The Benefits of Assertiveness
        • Passive behaviour
        • Aggressive Behaviour
        • Passive-Aggressive Behaviour

        MODULE 2: Recognising and Dealing with Bad Behaviour

        Recognise aggressive, passive and passive aggressive behaviour and know how to deal with them
        This module contains:
        • Recognising and Dealing with Passive Behaviour
        • Recognising and Dealing with Aggressive Behaviour
        • The LEEP Model for Handling Aggression
        • Recognising and Dealing with Passive-Aggressive Behaviour

        MODULE 3: Assertiveness and You - An Honest Look at Yourself

        Self-reflection - identify what triggers your reactions and recognise the benefits of assertive behaviour.
        This module contains:
        • Self Reflection
        • How Others Perceive You
        • Faulty Assumptions
        • How Being Assertive Will Help You

        MODULE 4: Your Inner Voice: Being More Confident

        The inner dialogue, recognising how our own thinking can positively or negatively affect the way we react to situations.
        This module contains:
        • Your Inner Voice: What Does it Say?
        • Reprogramming Your Inner Voice
        • The Power of Positive Thought
        • Success Generates Success

        MODULE 5: Assertive Body Language

        Understand the importance of how body language can impact on behaviours.
        This module contains:
        • Demonstrating Assertive Body Language
        • Body Language as Part of Communication
        • Making Sense of Body Language
        • The Nature of Assertive Body Language

        MODULE 6: Three Steps to Being Assertive

        Learn a simple three step process on which you can base all your assertive communication.
        This module contains:
        • Finding the Right Words
        • Guidelines for Assertive Language
        • The Three Step Approach to Being Assertive

        MODULE 7: Proven Assertiveness Techniques

        Be able to use a number of proven techniques such as reflecting, fogging and the broken record can be used in assertive communication.
        This module contains:
        • "What Would You Do in My Shoes?"
        • Reflecting/Playback
        • Fogging
        • Broken Record
        • Positive and Negative Enquiry
        • Asking for More Time
        • Explaining the Consequences
        • Self-Disclosure
        • The Power of Silence
        • "What If"
        • "What do You Think?"

        MODULE 8: Putting Assertiveness into Action

        Learn how to negotiate for Win-Win outcomes, say "no" nicely, and make requests that will help you achieve your own objectives
        This module contains:
        • Assertive Negotiating
        • Win-Win Outcomes
        • Saying "No" Nicely
        • Making Requests Assertively
        • Putting Assertiveness Into Action
        Developing Your Assertiveness   
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        Call us on 0333 6000 111 or request a callback so we can discuss your needs.

        NOTES
        Licenses for online learning allow up to 40 sessions for each module on one PC in any 12-month period.
        But once purchased and accessed, no refund can be given.
        Due to screen resolution requirements, they are not suitable for mobile devices.
        Downloaded documents are the copyright of Activia Ltd and are for the use of the individual license holder only: further distribution is expressly forbidden.

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        FREE Bespoke Course Creator
        Build your own bespoke course: click to view

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        GENERAL INFORMATION
        ABOUT TRAINING

        What we do, and how we work, to make sure you get the most from the courses you attend
        Blended learning FREE E-learning Revision

        With our latest courses, you get free e-learning revision for 12 months after your class so you can reinforce the knowledge you have gained.
        Use the right hand menu on this page to click on the course you want for more information.
        Access is simple: go to www.activia.co.uk/login/ and log in using your email address. This will give you free access to our e-learning revision modules.
        Note: These have been developed and written exclusively by Activia to maximise effectiveness, by matching the e-learning exactly to what you cover in class. We hope you have fun, on the day of the course and with honing your knowledge afterwards!

        More about training with Activia

        With Activia, you can check your skill level (click here to view our Tools and Resources) which ensures you book on the correct course.   This facility is also invaluable when putting together training programmes or bespoke courses for numbers of delegates.

        You can also build your own course (click here to view our Tools and Resources) to suit your own or your company project requirements, incorporating the modules which cover the subjects you want to learn.



        GET IN TOUCH

        Call us on:
        0333 6000 111

           You can Email us direct (You'll usually get a response within 2-3 working hours)
           Or fill out the details below and we'll be in touch very soon:
        SEND MESSAGE

        BUSINESS TRAINING COURSES

        We can enhance your skills with quality training with effective courses at any of our twelve training centres UK wide, or we can come to your offices: if you have groups of three or more staff who need training, this is a very convenient, flexible and cost effective option. Moreover, most of our uk courses are 1 day, which keeps "out of office" periods for attendees to a minimum.

        We have been delivering business training courses all over the UK since 1995 and have continually developed our philosophy of high quality, flexible and results-driven provision of UK wide training courses for business to ensure constantly improving standards of quality.   So you can be confident that we have the expertise, and the experience, to give you a great return on your investment in UK Wide Training Courses for Business from Activia.

        Why not contact us today to see how we can help with providing your accredited workplace training throughout the UK ?


        Stay in touch

        Stay In Touch!

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        Contact Details

        Activia Training

        Locations Address: Head Office, Regus House,
        268 Bath Road
        Slough, Berkshire SL1 4DX

        Phone Sales:           0333 6000 111

        Service:       0333 6000 555

        Accounts:   0333 6000 777



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