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Results-Based Training
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UK WIDE TRAINING COURSES FOR BUSINESS

Your place for accredited workplace training throughout the UK

, delivered UK-wide in 11 Activia training centres or at your offices
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How Would You Like to Learn ?

Classroom training

Classroom training

Classroom training is proven to give the best learning experience and knowledge retention. You have the benefit of a relaxed but professional learning environment, an experienced trainer and the opportunity to ask questions, so you are 100% sure you understand all the course content.

Online courses

Online courses

If your budget, and/or time, are limited, you can now choose the e-learning route: online courses at lower cost, and with the flexibility to study in your own time, at your own pace. The course content is exactly the same as we cover in the classroom, so you are still getting tried and tested Activia courses.

Want to see prices and options for delivery of your training?

Blended learning FREE E-learning with Classroom Courses

With our latest courses, when you attend a classroom session you get 12 months' access to a free online course, so you can reinforce the knowledge you have gained.
After the course, you will be emailed a sign-in link after you have provided course feedback and downloaded your attendance certificate.
This link gives you free access to our e-learning course for a whole year.
Note: These e-learning courses match exactly what you cover in class.
We hope you have fun, on the day of the course and with your reviewing and revising afterwards!

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COURSE OUTLINES & LINKS

Browse the outlines and click for more details on each course

Finding the Right Role for You

Logo for Business Training Courses : Finding the Right Role for You
COURSE OUTLINE     [Duration: half days]

  • Introduction and Course Overview
  • Starting Your Job Search
  • Planning the Search
  • Advertised Vacancies
  • Direct / Unsolicited Approaches
  • Networking
  • Your Personal Action Plan

Click for FULL COURSE DETAILS

Successful CV Writing

Logo for Business Training Courses : Successful CV Writing
COURSE OUTLINE     [Duration: half days]

  • Introduction and Course Overview
  • About CVs
  • Preparing Your CV
  • Writing your CV
  • Proofing and Checking Your CV
  • The Cover Letter
  • Adapting Your CV
  • Your Personal Action Plan

Click for FULL COURSE DETAILS

Interviewee Skills to Get that Job

Logo for Business Training Courses : Interviewee Skills to Get that Job
COURSE OUTLINE     [Duration: half days]

  • Introduction and Course Overview
  • Understanding the Interview
  • Before the Interview
  • The Interview Format
  • The Introduction
  • During the Interview
  • Types of Questions
  • Practice with Sample Questions
  • Ending the Interview
  • Your Personal Action Plan

Click for FULL COURSE DETAILS

Good Office Behaviour and Etiquette

Logo for Business Training Courses : Office Etiquette
COURSE OUTLINE     [Duration: one day]

  • Introduction and Course Overview
  • Etiquette and Rules of Behaviour
  • Fear of Embarrassment
  • Dealing With Colleagues
  • The Handshake
  • Do You Remember Names?
  • Making That Great First Impression
  • Telephone and E-Mail Etiquette
  • Business Etiquette Quiz
  • Your Personal Action Plan

Click for FULL COURSE DETAILS

PRINCE2® Foundation with exam

Logo for Business Training Courses : PRINCE2 Foundation
COURSE OUTLINE     [Duration: three days]

  • The Structure of PRINCE2
  • Project Start Up and Organisation
  • Planning
  • Project Control
  • Risk Management
  • Quality
  • Change Control and Configuration Management
  • Processes
  • PRINCE2 Foundation examination

Click for FULL COURSE DETAILS

PRINCE2® Foundation to Practitioner Upgrade with exam

Logo for Business Training Courses : PRINCE2 Practitioner Upgrade
COURSE OUTLINE     [Duration: two days]

  • Course Introduction
  • Project organisation
  • Planning
  • Project control
  • Quality
  • Configuration Management
  • Processes
  • PRINCE2 in practice
  • Exam Tips and Techniques
  • PRINCE2 Practitioner examination

Click for FULL COURSE DETAILS

PRINCE2® Foundation and Practitioner with exam

Logo for Business Training Courses : PRINCE2 Foundation and Practitioner
COURSE OUTLINE     [Duration: five days]

  • The Structure of PRINCE2
  • Project Start Up and Organisation
  • Planning
  • Project Control
  • Risk Management
  • Quality
  • Change Control and Configuration Management
  • Processes
  • PRINCE2 Foundation examination
  • PRINCE2 in practice
  • PRINCE2 Practitioner examination

Click for FULL COURSE DETAILS

Crystal Reports XI Introduction

Logo for Business Training Courses : Reports XI Introduction
COURSE OUTLINE     [Duration: two days]

  • Creating a Report
  • Displaying Specific Report Data
  • Grouping Report Data
  • Building Formulas
  • Formatting Reports
  • Enhancing Reports
  • Creating Pie Charts
  • Distributing Data

Click for FULL COURSE DETAILS

Crystal Reports XI Advanced

Logo for Business Training Courses : Reports XI Advanced
COURSE OUTLINE     [Duration: two days]

  • Creating Running Totals
  • Building Cross-tabs in Your Report
  • Adding Subreports
  • Creating Drill-downs
  • Enhancing Report Processing by Writing SQL Statements
  • Charting Data
  • Reporting on Excel Data with Crystal Reports
  • Working with Prompts
  • Enhancing Report Functionality

Click for FULL COURSE DETAILS

Crystal Reports 12 2008 Introduction

Logo for Business Training Courses : Crystal Reports 12 2008 Introduction
COURSE OUTLINE     [Duration: two days]

  • Exploring the Crystal Reports 2008 Interface
  • Working with Reports
  • Using Formulas in Reports
  • Building Parameterized Reports
  • Grouping Report Data
  • Enhancing a Report
  • Creating a Report from Excel Data
  • Distributing Data

Click for FULL COURSE DETAILS

Crystal Reports 12 2008 Advanced

Logo for Business Training Courses : Crystal Reports 12 2008 Advanced
COURSE OUTLINE     [Duration: two days]

  • Creating Running Totals
  • Working with Cross-Tabs
  • Adding Subreports
  • Creating Drill-Downs in a Report
  • Using SQL Statements in Report Processing
  • Creating Complex Formulas
  • Adding Charts to Reports
  • Enhancing Report Functionality

Click for FULL COURSE DETAILS

Crystal Reports 2013 Introduction 2 days

Logo for Business Training Courses : Crystal Reports 2013 Introduction
COURSE OUTLINE     [Duration: two days]

  • Exploring the SAP Crystal Reports 2011 Interface
  • Working with Reports
  • Using Formulas in Reports
  • Building Parameterised Reports
  • Grouping Report Data
  • Enhancing a Report
  • Creating a Report from Excel Data
  • Distributing Data

Click for FULL COURSE DETAILS

Crystal Reports 2013 Advanced 2 days

Logo for Business Training Courses : Crystal Reports 2013 Advanced
COURSE OUTLINE     [Duration: two days]

  • Creating Running Totals
  • Working with Cross-Tabs
  • Adding Subreports
  • Creating Drill-Downs in a Report
  • Using SQL Statements in Report Processing
  • Creating Complex Formulas
  • Adding Charts to Reports
  • Enhancing Report Functionality

Click for FULL COURSE DETAILS

Crystal Reports 2016 Introduction 2 days

Logo for Business Training Courses : Crystal Reports 2016 Introduction
COURSE OUTLINE     [Duration: two days]

  • Exploring the Crystal Reports Interface
  • Working with Reports
  • Using Formulas in Reports
  • Building Parameterised Reports
  • Grouping Report Data
  • Enhancing a Report
  • Creating a Report from Excel Data
  • Distributing Data

Click for FULL COURSE DETAILS

Office 2010 Introduction: Windows 7, Word & Outlook

Logo for Business Training Courses : Office 2010 Intro: Windows, Word & Outlook
COURSE OUTLINE     [Duration: one day]

  • Windows 7: Getting Started
  • Windows 7 Accessories
  • Outlook 2010: Starting Out
  • Outlook 2010: Sending & Receiving E-Mail
  • Word 2010: Starting Out
  • Word 2010: Working With Documents
  • Word 2010: Doing More with Your Document
  • Word 2010: Doing More with Text

Click for FULL COURSE DETAILS

Microsoft Outlook Introduction

Logo for Business Training Courses : Outlook Introduction
COURSE OUTLINE     [Duration: one day]

  • Starting Out in Outlook 2010
  • Understanding and Customising the Outlook Interface
  • Sending E-Mail
  • Information Management
  • Organising Your E-mail

Click for FULL COURSE DETAILS

Microsoft Publisher Introduction (2010 to 2016)

Logo for Business Training Courses : Publisher Introduction  (2010 to 2016)
COURSE OUTLINE     [Duration: one day]

  • Getting Started with Publisher
  • Publication Layout & Structure
  • Adding and Formatting Text
  • Editing Publication Text
  • Working with Graphic Objects
  • Finishing a Publication

Click for FULL COURSE DETAILS

Microsoft Project Introduction

Logo for Business Training Courses : Project Introduction
COURSE OUTLINE     [Duration: one day]

  • Introduction to Microsoft Project
  • Creating a Project Plan
  • Adding and Assigning Resources
  • Formatting and Printing the Plan
  • Tracking Progress
  • Appendix & Notes

Click for FULL COURSE DETAILS

Microsoft PowerPoint Introduction

Logo for Business Training Courses : PowerPoint Introduction
COURSE OUTLINE     [Duration: one day]

  • Getting Started with Powerpoint
  • Understanding & Customising the PowerPoint Interface
  • Creating and Formatting Presentations
  • Adding Shapes and Art to Your Presentation
  • Viewing and Printing Your Presentation
  • Adding the Finishing Touches

Click for FULL COURSE DETAILS

Microsoft Visio Introduction (2010 to 2016)

Logo for Business Training Courses : Visio Introduction (2010 to 2016)
COURSE OUTLINE     [Duration: one day]

  • Introducing Microsoft Visio
  • Working with Shapes and Stencils
  • Controlling Shapes
  • Working with Text
  • Linking Objects
  • Flowcharts and Process Diagrams
  • Finishing your Diagram
  • Organisation Charts

Click for FULL COURSE DETAILS

Microsoft Word Introduction

Logo for Business Training Courses : Word Introduction
COURSE OUTLINE     [Duration: one day]

  • Getting Started with Microsoft Word
  • The Ribbon Interface in Word
  • Advanced Tabs and Customisation
  • Creating Word Documents
  • Doing More with Text
  • Viewing and Printing Your Document

Click for FULL COURSE DETAILS

Microsoft Excel Introduction

Logo for Business Training Courses : Excel Introduction
COURSE OUTLINE     [Duration: one day]

  • Getting Started with Microsoft Excel
  • The Excel Interface
  • Microsoft Excel Basics
  • Editing your Workbook
  • Printing and Viewing your Workbook
  • Working with Charts in Excel

Click for FULL COURSE DETAILS

Microsoft Access Introduction

Logo for Business Training Courses : Access Introduction
COURSE OUTLINE     [Duration: one day]

  • Getting Started with Access
  • The New Ribbon Interface
  • Creating a Simple Database
  • Forms; Queries; Reports and Filters

Click for FULL COURSE DETAILS

Office 2010 Introduction: Excel & PowerPoint

Logo for Business Training Courses : Office 2010 Intro: Excel & PowerPoint
COURSE OUTLINE     [Duration: one day]

  • Excel 2010: Starting Out
  • Excel 2010: Basics & Formatting
  • Excel 2010: Printing and Viewing your Workbook
  • Powerpoint 2010: Starting Out
  • Powerpoint 2010: Creating Presentations
  • Powerpoint 2010: Printing and Viewing Your Presentation

Click for FULL COURSE DETAILS

Microsoft Word Intermediate

Logo for Business Training Courses : Word Intermediate
COURSE OUTLINE     [Duration: one day]

  • Managing Your Documents
  • Using Formatting Tools in Word
  • Creating Headers and Footers
  • Working with Pictures
  • Working with Shapes
  • Performing a Mail Merge in Word

Click for FULL COURSE DETAILS

Microsoft Excel Intermediate

Logo for Business Training Courses : Excel Intermediate
COURSE OUTLINE     [Duration: one day]

  • Advanced File Tasks
  • Working with Functions and Formulas
  • Managing Tables in Microsoft Excel
  • Data Tools in Excel
  • Doing More with Charts in Excel
  • Sparklines
  • Excel Styles and Themes

Click for FULL COURSE DETAILS

Microsoft Access Intermediate

Logo for Business Training Courses : Access Intermediate
COURSE OUTLINE     [Duration: one day]

  • Advanced File Tasks
  • Working with Tables
  • Working with Forms
  • Working with Reports
  • Working with Queries

Click for FULL COURSE DETAILS

Microsoft Project Advanced

Logo for Business Training Courses : Project Advanced
COURSE OUTLINE     [Duration: one day]

  • Importing & Exporting Data
  • Advanced Project Options
  • Advanced Resource Assignment
  • Working with Multiple Projects
  • Customising Microsoft Project
  • Creating Reports

Click for FULL COURSE DETAILS

Microsoft Powerpoint Advanced

Logo for Business Training Courses : Powerpoint Advanced
COURSE OUTLINE     [Duration: one day]

  • Managing PowerPoint Files
  • Working with Pictures
  • Adding Multimedia to a Presentation
  • Adding Tables Charts and Diagrams
  • Setting up Slide Masters
  • Reviewing Presentations
  • Creating Advanced Types of Shows

Click for FULL COURSE DETAILS

Microsoft Visio Advanced (2010 to 2016)

Logo for Business Training Courses : Visio Advanced (2010 to 2016)
COURSE OUTLINE     [Duration: one day]

  • Customising Shapes and Stencils
  • Designing Styles and Templates
  • Designing Floor Plans
  • Working with External Data
  • Visio and other Programmes
  • Automating Visio Tasks

Click for FULL COURSE DETAILS

Microsoft Word Advanced

Logo for Business Training Courses : Word Advanced
COURSE OUTLINE     [Duration: one day]

  • Managing and Reviewing Documents
  • Working with Reference Tools
  • Using Time Saving Tools
  • Working with Advanced Graphics and Objects
  • Creating Tables in Word
  • Creating Equations and Charts

Click for FULL COURSE DETAILS

Microsoft Excel Advanced

Logo for Business Training Courses : Excel Advanced
COURSE OUTLINE     [Duration: one day]

  • Grouping & Outlining and Subtotals
  • What-If Analysis
  • PivotTables
  • Charting Pivoted Data
  • Advanced Excel Tasks
  • Creating HLOOKUP and VLOOKUP Functions
  • Introduction to Macros in Excel

Click for FULL COURSE DETAILS

Microsoft Access Advanced

Logo for Business Training Courses : Access Advanced
COURSE OUTLINE     [Duration: one day]

  • Advanced Data Management
  • Advanced Form Tasks
  • Automating Reports
  • SQL and Microsoft Access
  • Automating With Visual Basic for Applications (VBA)
  • Finishing the Application

Click for FULL COURSE DETAILS

Microsoft Excel Professional

Logo for Business Training Courses : Excel Professional
COURSE OUTLINE     [Duration: one day]

  • Advanced Conditional Formatting
  • Using Form Controls and Templates
  • Advanced Lookup Functions
  • Advanced Functions in Excel
  • Advanced Pivot Table Tools
  • Introduction to User Defined Functions Using VBA

Click for FULL COURSE DETAILS

Microsoft Excel VBA Introduction

Logo for Business Training Courses : Excel VBA Introduction
COURSE OUTLINE     [Duration: one day]

  • Recording and Running Macros in Excel
  • Introduction to the Excel VBA Editor
  • Creating Procedures and Functions
  • Working with the Excel Object Model
  • Controlling Program Flow

Click for FULL COURSE DETAILS

Microsoft Excel VBA Advanced

Logo for Business Training Courses : Excel VBA Advanced
COURSE OUTLINE     [Duration: one day]

  • Advanced Procedures
  • Advanced Variables
  • Interacting with Office Applications
  • Debugging and Error Traps
  • Creating Custom User Forms
  • Workbook and Worksheet Events

Click for FULL COURSE DETAILS

Microsoft Excel Dashboards

Logo for Business Training Courses : Excel Dashboards
COURSE OUTLINE     [Duration: one day]

  • Introduction to Dashboards
  • Inserting Graphics for a Dashboard
  • Specialist Functions and Formulas
  • Dashboard Navigation
  • Preparing your Workbook's Layout and Structure
  • Using Excel Objects for Specialist Dashboard Views
  • Using Macros and VBA with Dashboards

Click for FULL COURSE DETAILS

Microsoft Excel Business Intelligence (BI) - Reporting and Charting

Logo for Business Training Courses : Excel Business Intelligence (BI)
COURSE OUTLINE     [Duration: one day]

  • Importing and Linking Data
  • Data Manipulation with Pivot Tables
  • Advanced Reporting Functions
  • Automating Reports with Controls
  • Advanced Charting Features

Click for FULL COURSE DETAILS

Microsoft Excel for Accounting: Introduction

Logo for Business Training Courses : Excel for Accounting: Introduction
COURSE OUTLINE     [Duration: one day]

  • Working with Functions and Formulas
  • Outlining, Grouping and Sub Totals
  • Protecting Your Spreadsheet
  • Presenting Data with Charts
  • Formatting Financial Data
  • Data Tools: Managing Your Data
  • Formula Auditing
  • LOOKUP Functions

Click for FULL COURSE DETAILS

Microsoft Excel for Accounting: Advanced

Logo for Business Training Courses : Excel for Accounting: Advanced
COURSE OUTLINE     [Duration: one day]

  • Logical and Error Functions
  • WhatIf Analysis & Financial Modelling
  • Specialist Financial Functions
  • Using Pivot Tables
  • More About Charts
  • Introduction to Macros
  • Advanced LOOKUP Functions
  • Advanced PivotTable Tools

Click for FULL COURSE DETAILS

Microsoft Excel for Accounting Fast Track

Logo for Business Training Courses : Excel for Accounting Fast Track
COURSE OUTLINE     [Duration: one day]

  • Formatting Financial Data
  • Data Tools: Managing Your Data
  • Formula Auditing
  • LOOKUP Functions
  • Logical and Error Functions
  • WhatIf Analysis & Financial Modelling
  • Specialist Financial Functions
  • Using Pivot Tables

Click for FULL COURSE DETAILS

Computer Basics Windows Vista Level 1

Logo for Business Training Courses : Computer Basics (Win. Vista) Level 1
COURSE OUTLINE     [Duration: half days]

  • General Concepts
  • Introduction to Windows Vista

Click for FULL COURSE DETAILS

Microsoft SharePoint Designer 2007 Level 1

Logo for Business Training Courses : SharePoint Designer 2007 Level 1
COURSE OUTLINE     [Duration: one day]

  • SharePoint Designer 2007 Level 1

Click for FULL COURSE DETAILS

Computer Basics Windows Vista Level 2

Logo for Business Training Courses : Computer Basics (Win. Vista) Level 2
COURSE OUTLINE     [Duration: half days]

  • Customizing Your Desktop
  • Advanced File and Folder Tasks
  • Getting Help in Vista

Click for FULL COURSE DETAILS

Computer Basics Windows XP - Level 1

Logo for Business Training Courses : Computer Basics (Win. XP) - Level 1
COURSE OUTLINE     [Duration: half days]

  • General Concepts
  • Introduction to Using Windows XP

Click for FULL COURSE DETAILS

Office 365 Introduction

Logo for Business Training Courses : Office 365 Introduction
COURSE OUTLINE     [Duration: one day]

  • Introduction to Office 365
  • Saving to the Cloud
  • Office 365 Emails and Organisation
  • Office 365 Apps and Programs
  • Communication and Collaboration Tools
  • Office 365 - OneNote
  • Office 365 - Skype for Business

Click for FULL COURSE DETAILS

Computer Basics Windows XP - Level 2

Logo for Business Training Courses : Computer Basics (Win. XP) - Level 2
COURSE OUTLINE     [Duration: half days]

  • Working with Windows XP
  • Menus, Toolbars and Getting Help

Click for FULL COURSE DETAILS

2778: Writing Queries Using Microsoft SQL Server 2008 Transact-SQL

Logo for Business Training Courses : 2778: SQL Server 2008: Writing Queries
COURSE OUTLINE     [Duration: four days]

  • Module 1: Getting Started with Databases and Transact-SQL in SQL Server 2008
  • Lab : Using SQL Server Management Studio and SQLCMD
  • Module 2: Querying and Filtering Data
  • Lab : Querying and Filtering Data
  • Module 3: Grouping and Summarizing Data
  • Lab : Grouping and Summarizing Data
  • Module 4: Joining Data from Multiple Tables
  • Lab : Joining Data from Multiple Tables
  • Module 5: Working with Subqueries
  • Lab : Working with Subqueries
  • Module 6: Modifying Data in Tables
  • Lab : Modifying Data in Tables
  • Module 7: Querying Metadata, XML, and Full-Text Indexes
  • Lab : Querying Metadata, XML, and Full-Text Indexes
  • Module 8: Using Programming Objects for Data Retrieval
  • Lab : Using Programming Objects for Data Retrieval
  • Module 9: Using Advanced Querying Techniques
  • Lab : Using Advanced Querying Techniques

Click for FULL COURSE DETAILS

2778: Writing Queries Using Microsoft SQL Server 2008 Transact-SQL

Logo for Business Training Courses : 2778: SQL Server 2008: Writing Queries
COURSE OUTLINE     [Duration: three days]

    Click for FULL COURSE DETAILS

    2779: Implementing a Microsoft SQL Server 2005 Database

    Logo for Business Training Courses : 2779: SQL Server 2005: Implementing a Database
    COURSE OUTLINE     [Duration: five days]

    • Module 1: Identify and Resolve New Software Installation Issues
    • Lab : Identify and Resolve New Software Installation Issues
    • Module 2: Resolve Software Configuration Issues
    • Lab : Resolve Software Configuration Issues
    • Module 3: Resolve Software Failure
    • Lab : Resolve Software Failure
    • Module 4: Identify and Resolve Logon Issues
    • Lab : Identify and Resolve Logon Issues
    • Module 5: Identify and Resolve Network Connectivity Issues
    • Lab : Identify and Resolve Network Connectivity Issues
    • Module 6: Identify and Resolve Name Resolution Issues
    • Lab : Identify and Resolve Name Resolution Issues
    • Module 7: Identify and Resolve Network Printer Issues
    • Lab : Identify and Resolve Network Printer Issues
    • Module 8: Identify and Resolve Performance Issues
    • Lab : Identify and Resolve Performance Issues
    • Module 9: Identify and Resolve Hardware Failure Issues
    • Lab : Identify and Resolve Hardware Failure Issues
    • Module 10: Identify and Resolve Wireless Connectivity Issues
    • Lab : Identify and Resolve Wireless Connectivity Issues
    • Module 11: Identify and Resolve Remote Access Issues
    • Lab : Identify and Resolve Remote Access Issues
    • Module 12: Manage File Synchronization
    • Lab : Manage File Synchronization
    • Module 13: Identify and Resolve Internet Explorer Security Issues
    • Lab : Identify and Resolve Internet Explorer Security Issues
    • Module 14: Identify and Resolve Firewall Issues
    • Lab : Identify and Resolve Firewall Issues
    • Module 15: Identify and Resolve Issues Due To Malicious Software
    • Lab : Identify and Resolve Issues Due To Malicious Software
    • Module 16: Identify and Resolve Encryption Issues
    • Lab : Identify and Resolve Encryption Issues
    • Module 17: Identify and Resolve Software Update Issues
    • Lab : Identify and Resolve Software Update Issues

    Click for FULL COURSE DETAILS

    2786: Designing a Microsoft SQL Server 2005 Infrastructure

    Logo for Business Training Courses : 2786: SQL Server 2005: Infrastructure Design
    COURSE OUTLINE     [Duration: two days]

    • Module 1: Analyzing Capacity Needs
    • Lab : Analyzing Capacity Needs
    • Module 2: Designing a Strategy for Data Archiving
    • Lab : Designing a Strategy for Data Archiving
    • Module 3: Designing a Strategy for Database Server Consolidation
    • Lab : Designing a Database Server Consolidation Strategy
    • Module 4: Designing a Strategy for Data Distribution
    • Lab : Designing a Data Distribution Strategy Using Replication
    • Module 5: Designing a Database Server Infrastructure
    • Lab : Designing a Database Server Infrastructure
    • Module 6: Designing a Strategy for Data Recovery
    • Lab : Designing a Data Recovery Solution
    • Module 7: Establishing Database Conventions and Standards
    • Lab : Establishing Database Conventions and Standards

    Click for FULL COURSE DETAILS

    2787: Designing Security for Microsoft SQL Server 2005

    Logo for Business Training Courses : 2787: SQL Server 2005: Security
    COURSE OUTLINE     [Duration: two days]

    • Module 1: Introduction to Designing SQL Server Security
    • Module 2: Designing a SQL Server Systems Infrastructure Security Policy
    • Lab : Designing a SQL Server Systems Infrastructure Security Policy
    • Lab : Creating an Infrastructure Security Inventory
    • Module 3: Designing Security Policies for Instances and Databases
    • Lab : Designing Security Policies for Instances and Databases
    • Lab : Validating Security Policies for Instances and Databases
    • Module 4: Integrating Data Encryption into a Database Security Design
    • Lab : Integrating Data Encryption into a Database Security Design
    • Module 5: Designing a Security Exceptions Policy
    • Lab : Designing a Security Exceptions Policy
    • Module 6: Designing a Response Strategy for Threats and Attacks
    • Lab : Designing a Response Strategy for Threats and Attacks

    Click for FULL COURSE DETAILS

    2788: Designing High Availability Database Solutions Using Microsoft SQL Server 2005

    Logo for Business Training Courses : 2788: SQL Server 2005: Database Design
    COURSE OUTLINE     [Duration: three days]

    • Module 1: Selecting the Appropriate High-availability Solution
    • Lab : Proposing a High-availability Solution
    • Module 2: Designing a Clustering Solution
    • Lab : Designing a Database Clustering Solution
    • Module 3: Designing a Highly Available Database Storage Solution
    • Lab : Designing a Highly Available Database Storage Solution
    • Module 4: Designing a Log Shipping Solution
    • Lab : Designing a Log Shipping Solution
    • Module 5: Designing a Database Mirroring Solution
    • Lab : Designing a Database Mirroring Solution
    • Module 6: Designing a Highly Available Solution Based on Replication
    • Lab : Designing a Highly-availability Solution Based on Replication
    • Module 7: Combining High-availability Technologies
    • Lab : Combining High-availability Technologies
    • Module 8: Documenting and Testing a High-availability Strategy
    • Lab : Documenting and Testing a High-availability Strategy

    Click for FULL COURSE DETAILS

    2789: Administering and Automating Microsoft SQL Server 2005 Databases and Servers

    Logo for Business Training Courses : 2789: SQL Server 2005: Databases and Servers
    COURSE OUTLINE     [Duration: one day]

    • Module 1: Managing and Automating Databases and Servers
    • Lab : Managing and Automating Databases and Servers
    • Module 2: Managing SQL Server Supporting Services
    • Lab : Managing SQL Server Supporting Services

    Click for FULL COURSE DETAILS

    2790: Troubleshooting and Optimizing Database Servers Using Microsoft SQL Server 2005

    Logo for Business Training Courses : 2790: SQL Server 2005: Database Servers
    COURSE OUTLINE     [Duration: two days]

    • Module 1: Unit 1: Building a Monitoring Solution for SQL Server Performance Issues
    • Lab : Building a Monitoring Solution for SQL Server Performance Issues
    • Module 2: Unit 2: Troubleshooting Database and Database Server Performance Issues
    • Lab : Troubleshooting Database and Database Server Performance Issues
    • Module 3: Unit 3: Optimizing the Query Performance Environment
    • Lab : Optimizing the Query Performance Environment
    • Module 4: Unit 4: Troubleshooting SQL Server Connectivity Issues
    • Lab : Troubleshooting SQL Server Connectivity Issues
    • Module 5: Unit 5: Troubleshooting SQL Server Data Issues
    • Lab : Troubleshooting SQL Server Data Issues
    • Module 6: Unit 6: Troubleshooting SQL Server Data Concurrency Issues
    • Lab : Troubleshooting SQL Server Data Concurrency Issues

    Click for FULL COURSE DETAILS

    Management Skills: Performance Management Foundation

    Logo for Business Training Courses : Performance Management: Foundation
    COURSE OUTLINE     [Duration: one day]

    • Course Introduction
    • Leadership versus Management
    • Learning
    • Motivation
    • Performance Management
    • Coaching
    • Setting SMART Objectives
    • Your Personal Action Plan

    Click for FULL COURSE DETAILS

    Management Skills: Beyond the Basics

    Logo for Business Training Courses : Performance Management: Beyond the Basics
    COURSE OUTLINE     [Duration: one day]

    • Course Introduction
    • Delegation
    • Communication
    • Assertiveness, Aggressiveness and Passivity
    • Giving Feedback
    • Performance Counselling
    • Dealing With Difficult Situations: Case Studies
    • Practical Ideas to Develop Your Management Skills
    • Your Personal Action Plan

    Click for FULL COURSE DETAILS

    Managing Staff for Better Performance

    Logo for Business Training Courses : Managing Staff Performance
    COURSE OUTLINE     [Duration: one day]

    • Leadership versus Management
    • Giving Feedback
    • Setting S.M.A.R.T. Objectives
    • Performance Management
    • Managing Poor Performance

    Click for FULL COURSE DETAILS

    HTML Programming Introduction

    Logo for Business Training Courses : HTML Introduction
    COURSE OUTLINE     [Duration: one day]

    • Overview of HTML
    • Formatting text with HTML
    • Adding local and remote links
    • Adding graphics and sound
    • Creating lists in HTML
    • Creating tables in HTML
    • Setting body and background attributes
    • Web page design guidelines
    • Adding links to other Internet services

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    HTML Programming Advanced

    Logo for Business Training Courses : HTML Advanced
    COURSE OUTLINE     [Duration: one day]

    • Advanced tables
    • Graphics
    • Creating forms
    • Advanced forms
    • Frames
    • Dynamic and interactive documents
    • Cascading Style Sheets (CSS-1)

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    JavaScript Scripting : Introduction

    Logo for Business Training Courses : JavaScript Introduction
    COURSE OUTLINE     [Duration: one day]

    • Getting started with JavaScript
    • JavaScript scripting basics, part 1
    • JavaScript scripting basics, part 2
    • Validating user-entered data
    • Generating tables and windows
    • Managing frames

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    JavaScript Scripting : Advanced

    Logo for Business Training Courses : JavaScript Advanced
    COURSE OUTLINE     [Duration: one day]

    • Working with status bar messages, sounds, and images
    • Working with arrays and custom objects
    • Error handling in JavaScript
    • Working with frames
    • Working with cookies

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    Effective Decision Making

    Logo for Business Training Courses : Effective Decision Making
    COURSE OUTLINE     [Duration: one day]

    • Introduction and Course Overview
    • What is Problem Solving
    • Win Win Decisions
    • The Problem Solving Model
    • Problem Solving - Phase 1
    • Problem Solving - Phase 2
    • Problem Solving - Phase 3
    • The Problem Solving Toolkit
    • Gradients of Agreement
    • Facts vs Information
    • Implementing a Decision
    • Types of Decision
    • Your Personal Action Plan

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    Effective Delegation for Better Results

    Logo for Business Training Courses : Effective Delegation
    COURSE OUTLINE     [Duration: one day]

    • Introduction and Course Overview
    • Why Delegate?
    • What is Delegation?
    • Picking the Right Person
    • The Delegation Meeting
    • Levels of Authority
    • Giving Instructions
    • Communication Skills
    • Monitoring Delegation
    • Giving Feedback
    • Becoming a Good Delegator
    • Your Personal Action Plan

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    Effective Change Management

    Logo for Business Training Courses : Effective Change Management
    COURSE OUTLINE     [Duration: one day]

    • Course Overview
    • What is Change?
    • The Change Cycle
    • Who Moved My Cheese?
    • The Pyramid Response to Change
    • A Four Room Apartment
    • Dealing with Resistance
    • Strategies for Dealing With Change
    • Managing Anger
    • Managing Stress
    • Your Personal Action Plan

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    Managing Conflict and Resolving Disputes

    Logo for Business Training Courses : Managing Conflict
    COURSE OUTLINE     [Duration: one day]

    • Introduction and Course Overview
    • Defining Conflict
    • Types of Conflict
    • Open Conflict vs Hidden Conflict
    • Conflict Resolution Style Questionnaire
    • Seven Steps to Ironing Things Out
    • Conflict and Its Resolution
    • Facilitating Conflict
    • Making Interventions
    • Your Personal Action Plan

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    Managing Discipline

    Logo for Business Training Courses : Managing Discipline
    COURSE OUTLINE     [Duration: one day]

      Click for FULL COURSE DETAILS

      Developing Assertiveness in the Right Way

      Logo for Business Training Courses : Developing Your Assertiveness
      COURSE OUTLINE     [Duration: one day]

      • Introduction and Course Overview
      • Good and Bad Behaviour Types
      • Recognising and Dealing with Bad Behaviour
      • Assertiveness and You - An Honest Look at Yourself
      • Your Inner Voice: Being More Confident
      • Assertive Body Language
      • Three Steps to Being Assertive
      • Proven Assertiveness Techniques
      • Putting Assertiveness into Action
      • Your Personal Action Plan

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      Minute Taking Made Easy

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      COURSE OUTLINE     [Duration: one day]

      • Course Introduction and Overview
      • The Role and Skills of a Minute Taker
      • Questioning and Listening Skills for Minute Takers
      • What to Record
      • Minutes Styles and Types of Meetings
      • Formal Minutes
      • Before, During and After the Meeting
      • Writing Up and Distributing the Minutes
      • PRACTICAL SESSION - Role Plays or Your Own Notes
      • Your Personal Action Plan

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      Assertiveness Basics (Half Day)

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      COURSE OUTLINE     [Duration: half days]

      • Introduction and Course Overview
      • Different Types of Behaviour
      • Body Language and Assertiveness
      • The Three Step Approach to Being Assertive
      • Proven Assertiveness Techniques
      • Putting Assertiveness into Action
      • Your Personal Action Plan

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      Effective Time Management

      Logo for Business Training Courses : Effective Time Management
      COURSE OUTLINE     [Duration: one day]

      • Introduction and Course Overview
      • How to Prioritise
      • Time Robbers
      • Planning Your Work
      • The Four D's
      • How to Delegate Effectively
      • Setting SMART Goals for Yourself
      • Techniques for Getting Organised
      • Time Mapping
      • Your Personal Action Plan

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      Time Management Basics (Half Day)

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      COURSE OUTLINE     [Duration: half days]

      • Introduction and Course Overview
      • Time Robbers
      • Prioritisation Grid
      • Planning
      • Setting Goals
      • Getting Organised
      • The Four Ds
      • Your Personal Action Plan

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      Basic Principles of Business Writing

      Logo for Business Training Courses : Basic Principles of Business Writing
      COURSE OUTLINE     [Duration: one day]

      • Course Introduction and Overview
      • Why Write?
      • The Five C's of Writing
      • Word Agreement
      • Sentences and Paragraphs
      • Active and Passive Voice
      • Readability Index
      • My Writing: What's My Style?
      • Whats My Style?
      • Your Personal Action Plan

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      Effective Communication Skills

      Logo for Business Training Courses : Effective Communication Skills
      COURSE OUTLINE     [Duration: one day]

      • Course Overview and Learning Objectives
      • How Communication Works
      • Face-to-Face Communication
      • Telephone Communication
      • Written Communication
      • Questioning and Listening Skills
      • How to be an Effective Communicator
      • Overcoming Communication Problems
      • Getting Better Outcomes
      • Your Personal Action Plan

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      Advanced Principles of Business Writing

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      COURSE OUTLINE     [Duration: one day]

      • Introduction and Course Overview
      • Practical Language
      • Inclusive Language
      • Parallel Sentence Construction
      • Punctuation
      • Spelling and Proofreading
      • Writing Business Letters
      • Writing Reports
      • Writing Memos
      • E-Mail Etiquette
      • Writing Challenges
      • Your Personal Action Plan

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      Professional Report Writing

      Logo for Business Training Courses : Report Writing
      COURSE OUTLINE     [Duration: one day]

      • Introduction and Course Overview
      • What is a Report?
      • How to Structure a Report Professionally
      • What Makes a Good Report
      • 5 Common Complaints about Reports
      • A Checklist for Successful Reports
      • How to Plan Your Report
      • Your Personal Action Plan

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      Business Writing Basics 1 (Half Day)

      Logo for Business Training Courses : Business Writing Basics 1 (Half Day)
      COURSE OUTLINE     [Duration: half days]

      • Introduction and Course Overview
      • The Five C's of Writing
      • Sentences and Paragraphs
      • Active and Passive Voice
      • My Writing: What's My Style?

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      Business Writing Basics 2 (Half Day)

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      COURSE OUTLINE     [Duration: half days]

      • Introduction and Course Overview
      • Word Agreement
      • The Readability Index
      • Practical Language
      • Inclusive Language
      • Parallel Sentence Construction
      • Punctuation
      • Spelling and Proofreading

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      Customer Service Excellence

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      COURSE OUTLINE     [Duration: one day]

      • Introduction and Course Overview
      • The Importance of Customer Service
      • Understanding Customer Expectations
      • Solving Customer Problems
      • Turning Customers Around
      • Communication Skills for Great Customer Service
      • Personal Skills for Great Customer Service
      • The Structure of Customer Service Excellence
      • Keeping Your Customers
      • Your Personal Action Plan

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      6231: Maintaining a Microsoft SQL Server 2008 R2 Database

      Logo for Business Training Courses : 6231: Maintaining SQL Server 2008 R2
      COURSE OUTLINE     [Duration: five days]

      • Introduction to SQL Server 2008 R2 and its Toolset
      • Lab : Introduction to SQL Server 2008 R2 and its Toolset
      • Preparing Systems for SQL Server 2008 R2
      • Lab : Preparing Systems for SQL Server 2008 R2
      • Installing and Configuring SQL Server 2008 R2
      • Lab : Installing and Configuring SQL Server 2008 R2
      • Working with Databases
      • Lab : Working with Databases
      • Understanding SQL Server 2008 R2 Recovery Models
      • Lab : Understanding SQL Server 2008 R2 Recovery Models
      • Backup of SQL Server 2008 R2 Databases
      • Lab : Backup of SQL Server 2008 R2 Databases
      • Restoring SQL Server 2008 R2 Databases
      • Lab : Restoring SQL Server 2008 R2 Databases
      • Importing and Exporting Data
      • Lab : Importing and Exporting Data
      • Authenticating and Authorizing Users
      • Lab : Authenticating and Authorizing Users
      • Assigning Server and Database Roles
      • Lab : Assigning Server and Database Roles
      • Authorizing Users to Access Resources
      • Lab : Authorizing Users to Access Resources
      • Auditing SQL Server Environments
      • Lab : Auditing SQL Server Environments
      • Automating SQL Server 2008 R2 Management
      • Lab : Automating SQL Server 2008 R2 Management
      • Configuring Security for SQL Server Agent
      • Lab : Configuring Security for SQL Server Agent
      • Monitoring SQL Server 2008 R2 with Alerts and Notifications
      • Lab : Monitoring SQL Agent Jobs with Alerts and Notifications
      • Performing Ongoing Database Maintenance
      • Lab : Ongoing Database Maintenance
      • Tracing Access to SQL Server 2008 R2
      • Lab : Tracing Access to SQL Server 2008 R2
      • Monitoring SQL Server 2008 R2
      • Lab : Monitoring SQL Server 2008 R2
      • Managing Multiple Servers
      • Lab : Managing Multiple Servers
      • Troubleshooting Common SQL Server 2008 R2 Administrative Issues
      • Lab : Troubleshooting Common Issues

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      6232: Implementing a Microsoft SQL Server 2008 R2 Database

      Logo for Business Training Courses : 6232: Implementing SQL Server 2008 R2
      COURSE OUTLINE     [Duration: five days]

      • Introduction to SQL Server and its Toolset
      • Lab : Introduction to SQL Server and its Toolset
      • Working with Data Types
      • Lab : Working with Data Types
      • Designing and Implementing Tables
      • Lab : Designing and Implementing Tables
      • Designing and Implementing Views
      • Lab : Designing and Implementing Views
      • Planning for SQL Server Indexing
      • Lab : Planning for SQL Server Indexing
      • Implementing Table Structures in SQL Server
      • Lab : Implementing Table Structures in SQL Server
      • Reading SQL Server Execution Plans
      • Lab : Reading SQL Server Execution Plans
      • Improving Performance through Nonclustered Indexes
      • Lab : Improving Performance through Nonclustered Indexes
      • Designing and Implementing Stored Procedures
      • Lab : Designing and Implementing Stored Procedures
      • Merging Data and Passing Tables
      • Lab : Merging Data and Passing Tables
      • Creating Highly Concurrent SQL Server Applications
      • Lab : Creating Highly Concurrent SQL Server Applications
      • Handling Errors in T-SQL Code
      • Lab : Handling Errors in T-SQL Code
      • Designing and Implementing User-Defined Functions
      • Lab : Designing and Implementing User-Defined Functions
      • Ensuring Data Integrity through Constraints
      • Lab : Ensuring Data Integrity through Constraints
      • Responding to Data Manipulation via Triggers
      • Lab : Responding to Data Manipulation via Triggers
      • Implementing Managed Code in SQL Server
      • Lab : Implementing Managed Code in SQL Server
      • Storing XML Data in SQL Server
      • Lab : Storing XML Data in SQL Server
      • Querying XML Data in SQL Server
      • Lab : Querying XML Data in SQL Server
      • Working with SQL Server Spatial Data
      • Lab : Working with SQL Server Spatial Data
      • Working with Full-Text Indexes and Queries
      • Lab : Working with Full-Text Indexes and Queries

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      6235: MS SQL Server 2008 Integration Services SUPERCEDED

      Logo for Business Training Courses : 6235: SQL Server 2008: Integration Services
      COURSE OUTLINE     [Duration: three days]

      • Module 1: Introduction to SQL Server 2008 Integration Services
      • Lab : Introduction to SQL Server Integration Services
      • Module 2: Developing Integration Services Solutions
      • Lab : Developing Integration Services Solutions
      • Module 3: Implementing Control Flow
      • Lab : Implementing Control Flow
      • Module 4: Implementing Data Flow
      • Lab : Implementing Data Flow
      • Module 5: Implementing Logging
      • Lab : Implementing Logging
      • Module 6: Debugging and Error Handling
      • Lab : Debugging and Error Handling
      • Module 7: Implementing Checkpoints and Transactions
      • Lab : Implementing Checkpoints and Transactions
      • Module 8: Configuring and Deploying Packages
      • Lab : Configuring and Deploying Packages
      • Module 9: Managing and Securing Packages
      • Lab : Managing and Securing Packages

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      6235: Implementing and Maintaining Microsoft SQL Server 2008 Integration Services

      Logo for Business Training Courses : 6235: SQL Server 2008: Integration Services
      COURSE OUTLINE     [Duration: three days]

      • Module 1: Introduction to SQL Server 2008 Integration Services
      • Lab : Introduction to SQL Server Integration Services
      • Module 2: Developing Integration Services Solutions
      • Lab : Developing Integration Services Solutions
      • Module 3: Implementing Control Flow
      • Lab : Implementing Control Flow
      • Module 4: Implementing Data Flow
      • Lab : Implementing Data Flow
      • Module 5: Implementing Logging
      • Lab : Implementing Logging
      • Module 6: Debugging and Error Handling
      • Lab : Debugging and Error Handling
      • Module 7: Implementing Checkpoints and Transactions
      • Lab : Implementing Checkpoints and Transactions
      • Module 8: Configuring and Deploying Packages
      • Lab : Configuring and Deploying Packages
      • Module 9: Managing and Securing Packages
      • Lab : Managing and Securing Packages

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      6236: Implementing and Maintaining Microsoft SQL Server 2008 Reporting Services

      Logo for Business Training Courses : 6236: SQL Server 2008: Reporting Services
      COURSE OUTLINE     [Duration: three days]

      • Module 1: Introduction to Microsoft SQL Server Reporting Services
      • Lab : Introduction to Microsoft SQL Server Reporting Services
      • Module 2: Authoring Basic Reports
      • Lab : Authoring Basic Reports
      • Module 3: Enhancing Basic Reports
      • Lab : Enhancing Basic Reports
      • Module 4: Manipulating Data Sets
      • Lab : Manipulating Data Sets
      • Module 5: Using Report Models
      • Lab : Using Report Models
      • Module 6: Publishing and Executing Reports
      • Lab : Publishing and Executing Reports
      • Module 7: Using Subscriptions to Distribute Reports
      • Lab : Using Subscriptions to Distribute Reports
      • Module 8: Administering Reporting Services
      • Lab : Administering Reporting Services
      • Module 9: Programming Reporting Services
      • Lab : Programming Reporting Services

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      6292: Installing and Configuring Windows 7 Client

      Logo for Business Training Courses : 6292: Windows 7 Client: Install & Configure
      COURSE OUTLINE     [Duration: four days]

      • Module 1: Installing, Upgrading, and Migrating to Windows 7
      • Lab : Installing and Configuring Windows 7
      • Module 2: Configuring Disks and Device Drivers
      • Lab : Configuring Disks and Device Drivers
      • Module 3: Configuring File Access and Printers on Windows 7 Client Computers
      • Lab : Configuring File Access and Printers on Windows 7 Client Computers
      • Module 4: Configuring Network Connectivity
      • Lab : Configuring Network Connectivity
      • Module 5: Configuring Wireless Network Connections
      • Lab : Configuring Wireless Network Connections
      • Module 6: Securing Windows 7 Desktops
      • Lab : Configuring UAC, Local Security Policies, EFS, and AppLocker
      • Lab : Configuring Windows Firewall, Internet Explorer 8 Security Settings, and Windows Defender
      • Module 7: Optimizing and Maintaining Windows 7 Client Computers
      • Lab : Optimizing and Maintaining Windows 7 Client Computers
      • Module 8: Configuring Mobile Computing and Remote Access in Windows 7
      • Lab : Configuring Mobile Computing and Remote Access in Windows 7

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      6293: Troubleshooting and Supporting Windows 7 in the Enterprise

      Logo for Business Training Courses : 6293: Troubleshoot & Support Win 7 in Enterprise
      COURSE OUTLINE     [Duration: three days]

      • Implementing a Troubleshooting Methodology
      • Troubleshooting Startup Issues
      • Lab : Troubleshooting Startup Issues
      • Using Group Policy to Centralize Configuration
      • Lab : Using Group Policy to Centralize Configuration
      • Troubleshooting Hardware Device, Device Driver, and Performance Issues
      • Lab : Lab A: Resolving Hardware Device and Device Driver Issues
      • Lab : Lab B: Troubleshooting Performance-Related Issues
      • Troubleshooting Network Connectivity Issues
      • Lab : Troubleshooting Network Connectivity Issues
      • Troubleshooting Remote Connectivity Issues
      • Lab : Resolving Remote Connectivity Issues
      • Troubleshooting Logon and Resource Access Issues
      • Lab : Troubleshooting Logon and Resource Access Issues
      • Troubleshooting Security Issues
      • Lab : Troubleshooting Security Issues
      • Troubleshooting Operating System and Application Issues
      • Lab : Troubleshooting Operating System and Application Issues

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      6294: Planning & Managing Windows 7 Desktop Deployments & Environments

      Logo for Business Training Courses : 6294: Windows 7 Desktop Deployments
      COURSE OUTLINE     [Duration: five days]

      • Module 1: Preparing to Deploy Windows 7 Business Desktops
      • Lab : Assessing the Computing Environment by Using the Microsoft Assessment and Planning Toolkit
      • Lab : Recommending an Activation Strategy
      • Module 2: Assessing Application Compatibility in Windows 7
      • Lab : Evaluating Application Compatibility Using the Microsoft Application Compatibility Toolkit
      • Lab : Creating Application Compatibility Fixes
      • Module 3: Evaluating Windows 7 Deployment Methods
      • Lab : Determining the Windows 7 Deployment Method
      • Module 4: Designing Standard Windows 7 Images
      • Lab : Determining the Windows 7 Imaging Strategy
      • Module 5: Deploying Windows 7 by Using WAIK
      • Lab : Installing WAIK
      • Lab : Building a Reference Image Using Windows SIM and Sysprep
      • Lab : Creating Windows PE Boot Media
      • Lab : Capturing and Applying a Windows 7 Image Using ImageX
      • Lab : Servicing Images by Using DISM
      • Module 6: Deploying Windows 7 by Using Windows Deployment Services
      • Lab : Deploying Windows 7 by Using Windows Deployment Services
      • Module 7: Deploying Windows 7 by Using Lite Touch Installation
      • Lab : Planning and Configuring MDT 2010
      • Lab : Deploying Windows 7 by Using Lite Touch Installation
      • Module 8: Deploying Windows 7 by Using Zero Touch Installation
      • Lab : Deploying Windows 7 by Using Zero Touch Installation
      • Module 9: Migrating User State by Using WET and USMT 4.0
      • Lab : Migrating User State by Using Windows Easy Transfer
      • Lab : Migrating User State by Using the User State Migration Tool 4.0
      • Lab : Migrating User State by Using State using Hard Link Migration
      • Module 10: Designing, Configuring, and Managing the Client Environment
      • Lab : Designing and Configuring the Client Environment
      • Lab : Troubleshooting GPO Issues
      • Module 11: Planning and Deploying Applications and Updates to Windows 7 Clients
      • Lab : Determining the Application Deployment Method
      • Lab : Customizing the Microsoft Office Professional Plus 2007 Installation
      • Lab : Planning and Managing Updates by Using WSUS
      • Module 12: Planning and Deploying Windows 7 by Using LTI
      • Lab : Planning an End-to-End Windows 7 LTI Deployment
      • Lab : Deploying Windows 7 using the LTI Deployment Plan

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      Professional Telephone Skills

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      COURSE OUTLINE     [Duration: one day]

      • Introduction and Course Overview
      • Exercise: Getting To Know You
      • Knowledge / Skill Checklist
      • First Impressions
      • Communication
      • Telephone Skills
      • The Factors of The Voice
      • Six Steps to Handling An Incoming Call
      • Questioning Techniques
      • Listening Skills
      • Telephone Work - Standards Monitoring Checklist
      • Assertiveness
      • 15 top tips for building trust and rapport
      • Influencing: Preparation
      • Dealing with Anger
      • Your Personal Action Plan

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      Professional Receptionist Skills

      Logo for Business Training Courses : Professional Receptionist Skills
      COURSE OUTLINE     [Duration: one day]

      • Introduction and Course Overview
      • Exercise: Getting to Know You
      • The Role of the Receptionist
      • Customer Service Principles
      • Communication
      • Questioning Techniques
      • Listening Skills
      • Telephone Skills
      • The Factors of The Voice
      • Professional Handling of Incoming Calls
      • Telephone Work - Standards Monitoring Checklist
      • Assertiveness
      • Dealing with Anger
      • Your Personal Action Plan

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      6416: Updating Network Infrastructure/Active Directory to Windows Server 2008

      Logo for Business Training Courses : 6416: Updating to Windows Server 2008 (Network)
      COURSE OUTLINE     [Duration: five days]

      • Module 1: Installing and Configuring Windows Server 2008
      • Lab : Configuring Windows Server 2008
      • Module 2: Windows Deployment Services
      • Lab : Working With Windows Deployment Services
      • Module 3: Windows Server 2008 Server Core
      • Lab : Server Core
      • Module 4: Windows Backup
      • Lab : Backup and Restore System Data
      • Module 5: Windows Server 2008 Updates to Networking
      • Lab : Reviewing Networking Defaults and Settings
      • Lab : DNS Management Settings
      • Module 6: Network Policies and Access Protection
      • Lab : Using Network Access Protection
      • Module 7: Hyper-V
      • Lab : Configuring Hyper-V
      • Module 8: Planning for Windows Server 2008 Active Directory Services
      • Lab : Installing a Windows Server 2008 Forest
      • Lab : Installing Windows Server 2008 in an Existing Forest
      • Module 9: Active Directory Domain Services
      • Lab : Exploring Active Directory Domain Services
      • Module 10: Identity and Access Services in Windows Server 2008 Active Directory
      • Lab : Active Directory Federation Services
      • Module 11: Read-Only Domain Controllers
      • Lab : Read-Only Domain Controllers
      • Module 12: Auditing Active Directory Domain Services Changes
      • Lab : Using AD DS Auditing
      • Module 13: Enterprise PKI Active Directory Certificate Services (AD CS)
      • Lab : PKI Enhancements in Windows Vista and Windows Server 2008
      • Module 14: High Availability Features
      • Lab : High Availability Features
      • Module 15: Performance Monitoring and Optimization
      • Lab : Performance Monitoring and Optimization
      • Module 16: Software Maintenance Using Windows Server Update Services
      • Lab : Installing and Configuring Windows Server Update Services

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      6417: Updating Applications Infrastructure Skills to Windows Server 2008

      Logo for Business Training Courses : 6417: Updating to Windows Server 2008 (Apps)
      COURSE OUTLINE     [Duration: three days]

      • Module 1: Server Roles and Initial Configuration Tasks
      • Lab : Server Roles and Configuration Tasks
      • Module 2: Overview of IIS 7.0 Application Server
      • Lab : Introducing IIS 7.0
      • Module 3: Managing Web Applications with IIS 7.0
      • Lab : Managing Web Applications with IIS 7.0
      • Module 4: Troubleshooting Web Servers
      • Lab : Troubleshooting Web Servers
      • Module 5: Introduction to the Windows SharePoint Services 3.0 Platform
      • Lab : Introduction to the Windows SharePoint Services 3.0 Platform
      • Module 6: Configuring and Managing Windows SharePoint Services 3.0
      • Lab : Configuring and Managing Windows SharePoint Services 3.0
      • Module 7: Configuring Terminal Services
      • Lab : Exploring Terminal Services
      • Module 8: Managing Terminal Services
      • Lab : Managing Terminal Services
      • Module 9: Configuring Storage
      • Lab : Configuring Storage

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      6418: Deploying Windows Server 2008

      Logo for Business Training Courses : 6418: Deploying Windows Server 2008
      COURSE OUTLINE     [Duration: three days]

      • Module 1: Windows Server 2008 Installation and Configuration
      • Lab : Install Windows Server 2008
      • Module 2: Windows Server Core 2008 Configuration
      • Lab : Configure Windows Server Core 2008
      • Module 3: Windows Server 2008 Unattended Installation
      • Lab : Install Active Directory on Server Core Using an Unattend File
      • Lab : Deploy an RODC in a Remote Infrastructure Using an Unattend File
      • Module 4: Using Windows Deployment Services
      • Lab : Working with Windows Deployment Services
      • Module 5: Microsoft Deployment Toolkit
      • Lab : Installing, Configuring, and Using MDT
      • Module 6: Upgrading and Migrating Active Directory
      • Lab : Preparing the Active Directory Environment for Windows Server 2008
      • Lab : Installing an Additional Windows Server 2008 Domain Controller
      • Module 7: Upgrading File and Print, Web, and Remote Infrastructure Servers
      • Lab : Upgrading a Windows Server 2003 File and Print Server
      • Lab : Upgrading a Windows Server 2003 Web Server to Windows Server 2008 and IIS 7.0
      • Lab : Prepare a Windows Server 2008 Server Core Installation for use as a Remote Infrastructure Server
      • Module 8: Migrating Workloads to Microsoft Virtual Machines
      • Lab : Migrating Workloads to Microsoft Virtual Server Using VSMT
      • Module 9: Configuring Windows Server 2008 for Performance

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      6419: Configuring Managing and Maintaining Windows Server 2008 Servers

      Logo for Business Training Courses : 6419: Windows Server 2008 Servers (1)
      COURSE OUTLINE     [Duration: five days]

      • Module 1: Introduction to Managing Microsoft Windows Server 2008 Environment
      • Lab : Administering Windows Server 2008
      • Module 2: Creating Active Directory Domain Services User and Computer Objects
      • Lab : Creating AD DS User and Computer Accounts
      • Module 3: Creating Groups and Organizational Units
      • Module 4: Managing Access to Resources in Active Directory Domain Services
      • Lab : Managing Access to Resources
      • Module 5: Configuring Active Directory Objects and Trusts
      • Lab : Configuring Active Directory Delegation
      • Lab : Configuring Active Directory Trusts
      • Module 6: Creating and Configuring Group Policy
      • Lab : Creating and Configuring GPOs
      • Lab : Verifying and Managing GPOs
      • Module 7: Configuring User and Computer Environments Using Group Policy
      • Lab : Configuring Scripts and Folder Redirection Using Group Policy
      • Lab : Configuring Administrative Templates
      • Lab : Deploying Software with Group Policy
      • Lab : Configuring Group Policy Preferences
      • Lab : Troubleshooting Group Policy Issues
      • Module 8: Implementing Security Using Group Policy
      • Lab : Implementing Security Using Group Policies
      • Lab : Configuring and Verifying Security Policies
      • Module 9: Configuring Server Security Compliance
      • Lab : Manage Server Security
      • Module 10: Configuring and Managing Storage Technologies
      • Lab : Installing the FSRM Role Service
      • Lab : Configuring Storage Quotas
      • Lab : Configuring File Screening
      • Lab : Generating Storage Reports
      • Module 11: Configuring and Managing Distributed File System
      • Lab : Installing the Distributed File System Role Service and Creating a DFS Namespace
      • Lab : Configuring Folder Targets and Viewing Diagnostic Reports
      • Module 12: Configuring Network Access Protection
      • Lab : Configuring NAP for DHCP and VPN
      • Module 13: Configuring Availability of Network Resources
      • Lab : Configuring Shadow Copying
      • Lab : Configuring and Testing Network Load Balancing
      • Module 14: Monitoring and Maintaining Windows Server 2008 Servers
      • Lab : Identifying Windows Server 2008 Monitoring Requirements
      • Lab : Configuring Windows Server 2008 Monitoring
      • Module 15: Managing Windows Server 2008 Backup and Restore
      • Lab : Planning Windows Server 2008 Backup Policy
      • Lab : Planning Windows Server 2008 Restore

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      6420: Fundamentals of Windows Server 2008

      Logo for Business Training Courses : 6420: Fundamentals of Windows Server 2008
      COURSE OUTLINE     [Duration: five days]

      • Understanding Network Infrastructure
      • Connecting Network Components
      • Implementing TCP/IP
      • Implementing Storage in Windows Server
      • Installing and Configuring Windows Server
      • Windows Server Roles
      • Implementing Active Directory Domain Services
      • Implementing IT Security Layers
      • Implementing Windows Server Security
      • Implementing Network Security
      • Implementing Security Software
      • Monitoring Server Performance
      • Maintaining Windows Server
      • Implementing Virtualization

      Click for FULL COURSE DETAILS

      6421: Configuring & Troubleshooting a Windows Server 2008 Network Infrastructure

      Logo for Business Training Courses : 6421: Win Server 2008 Infrastructure
      COURSE OUTLINE     [Duration: five days]

      • Module 1: Installing and Configuring Servers
      • Lab : Installing and Configuring Servers and Server Roles
      • Module 2: Configuring and Troubleshooting DNS
      • Lab : Configuring and Verifying a DNS Solution
      • Module 3: Configuring and Managing WINS
      • Lab : Configuring a WINS Infrastructu
      • Module 4: Configuring and Troubleshooting DHCP
      • Lab : Configuring and Troubleshooting the DHCP Server Role
      • Module 5: Configuring and Troubleshooting IPv6 TCP/IP
      • Lab : Lab A: Configuring an ISATAP Router
      • Lab : Lab B: Converting the Network
      • Module 6: Configuring and Troubleshooting Routing and Remote Access
      • Lab : Configuring and Managing Network Access
      • Module 7: Installing, Configuring, and Troubleshooting the Network Policy Server Role Service
      • Lab : Configuring and Managing Network Policy Server
      • Module 8: Configuring Network Access Protection
      • Lab : Configuring NAP for DHCP and VPN
      • Module 9: Configuring IPsec
      • Lab : Configuring IPsec NAP Enforcement
      • Module 10: Monitoring and Troubleshooting IPsec
      • Lab : Monitoring and Troubleshooting IPsec
      • Module 11: Configuring and Managing Distributed File System
      • Lab : Configuring DFS
      • Module 12: Configuring and Managing Storage Technologies
      • Lab : Configuring and Managing Storage Technologies
      • Module 13: Configuring Availability of Network Resources and Content
      • Lab : Configuring Availability of Network Resources
      • Module 14: Configuring Server Security Compliance
      • Lab : Configuring Server Security Compliance

      Click for FULL COURSE DETAILS

      6422: Implementing and Managing Windows Server 2008 Hyper-V

      Logo for Business Training Courses : 6422: Windows Server 2008: Hyper-V
      COURSE OUTLINE     [Duration: three days]

      • Module 1: Introduction to Windows Server 2008 Hyper-V
      • Lab : Install Hyper-V and Perform Initial Configuration
      • Module 2: Configure Hyper-V Settings and Virtual Networks
      • Lab : Configuring Hyper-V and Virtual Networks
      • Module 3: Hyper-V Remote Administration
      • Lab : Accessing and Managing Hyper-V Remotely
      • Module 4: Creation of Virtual Hard Drives and Virtual Machines
      • Lab : Creating Virtual Hard Drives and Virtual Machines
      • Module 5: Virtual Machine Settings, Snapshots, and High Availability
      • Lab : Managing Virtual Machine Settings
      • Module 6: Migration of Virtual Machines to Hyper-V
      • Lab : Migrating Legacy Virtual Machines to Hyper-V
      • Module 7: Introduction to System Center Virtual Machine Manager
      • Lab : Using VMM to Manage Hyper-V
      • Module 8: Managing the VMM Virtual Machine Image Library and Checkpoints
      • Lab : Using the VMM Library
      • Lab : Managing Checkpoints
      • Module 9: Windows PowerShell and Disaster Recovery
      • Lab : Using PowerShell with VMM
      • Lab : Creating Backups

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      6423: Implementing and Managing Windows Server 2008 Clustering

      Logo for Business Training Courses : 6423: Windows Server 2008: Clustering
      COURSE OUTLINE     [Duration: three days]

      • Module 1: Introduction to Clusters
      • Lab : Identifying Windows Server 2008 High Availability Solutions
      • Module 2: Introduction to Microsoft Windows Server 2008 Failover Clusters
      • Lab : Identifying Windows Server 2008 Clustering Solutions
      • Module 3: Preparing to Install a Failover Cluster
      • Lab : Preparing for a Cluster Installation
      • Module 4: Overview of Failover Cluster Storage Requirements
      • Lab : Identifying SAN Components
      • Module 5: Configuring a Failover Cluster
      • Lab : Creating and Administering a Cluster
      • Module 6: Configuring Cluster Resources and Server Roles
      • Lab : Clustering Server Roles and Features
      • Module 7: Maintaining Microsoft Failover Clusters
      • Lab : Maintaining Failover Clusters
      • Module 8: Implementing Geographically Dispersed Clusters
      • Module 9: Implementing Network Load Balanced Clusters
      • Lab : Implementing an NLB cluster

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      6424: Fundamentals of Windows Server 2008 Active Directory

      Logo for Business Training Courses : 6424: Win Server 2008: Active Directory 1
      COURSE OUTLINE     [Duration: three days]

      • Module 1: Exploring Windows Server 2008 Active Directory Roles
      • Lab : Exploring Windows Server 2008 Active Directory Server Roles
      • Module 2: Introduction to Active Directory Domain Services
      • Lab : Exploring AD DS Components and Tools
      • Module 3: Introduction to Active Directory Lightweight Directory Services
      • Lab : Configuring AD LDS
      • Module 4: Introduction to Active Directory Certificate Services
      • Lab : Exploring Active Directory Certificate Services
      • Module 5: Introduction to Active Directory Rights Management Services
      • Lab : Exploring AD RMS
      • Module 6: Introduction to Active Directory Federation Services
      • Lab : Exploring AD FS
      • Module 7: Creating Active Directory Domain Services User and Computer Objects
      • Lab : Creating AD DS User and Computer Accounts
      • Module 8: Creating Active Directory Domain Services Groups and Organizational Units
      • Lab : Creating an OU Infrastructure
      • Module 9: Managing Access to Resources in Active Directory Domain Services
      • Lab : Managing Access to Resources

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      6425: Configuring & Troubleshooting Windows Server 2008 Active Directory Services

      Logo for Business Training Courses : 6425: Win Server 2008: Active Directory 2
      COURSE OUTLINE     [Duration: five days]

      • Module 1: Implementing Active Directory Domain Services
      • Lab : Implementing Read-Only Domain Controllers
      • Module 2: Configuring Domain Name Service for Active Directory Domain Services
      • Lab : Configuring AD DS and DNS Integration
      • Module 3: Configuring Active Directory Objects and Trusts
      • Lab : Configuring Active Directory Objects
      • Lab : Configuring Active Directory Objects and Trusts
      • Module 4: Configuring Active Directory Sites and Replication
      • Lab : Configuring Active Directory Sites and Replication
      • Module 5: Creating and Configuring Group Policy
      • Lab : Creating and Configuring GPOs
      • Module 6: Configuring User Environments Using Group Policy
      • Lab : Lab Configuring User Environments Using Group Policies
      • Module 7: Implementing Security Using Group Policy
      • Lab : Implementing Security Using Group Policies
      • Module 8: Implementing an Active Directory Domain Services Monitoring Plan
      • Lab : Monitoring Active Directory Domain Services
      • Module 9: Implementing an Active Directory Domain Services Maintenance Plan
      • Lab : Implementing an Active Directory Domain Services Maintenance Plan
      • Module 10: Troubleshooting Active Directory, DNS, and Replication Issues
      • Lab : Troubleshooting Active Directory, DNS, and Replication Issues
      • Module 11: Troubleshooting Group Policy Issues
      • Lab : Troubleshooting Group Policy Issues
      • Module 12: Implementing an Active Directory Domain Services Infrastructure
      • Lab : Deploying Active Directory Domain Services
      • Lab : Configuring Forest Trust Relationships
      • Lab : Planning a Group Policy Strategy

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      6426: Configuring & Troubleshooting Identity/Access with Windows Server 2008

      Logo for Business Training Courses : 6426: Win Server 2008: Identity/Access
      COURSE OUTLINE     [Duration: three days]

      • Module 1: Exploring IDA Solutions
      • Lab : Exploring IDA Solutions
      • Module 2: Configuring AD CS
      • Lab : Configuring AD CS
      • Module 3: Deploying and Managing Certificates
      • Lab : Deploying and Managing Certificates
      • Module 4: Configuring AD LDS
      • Lab : Configuring AD LDS
      • Module 5: Configuring AD FS
      • Lab : Configuring AD FS for Federated Web SSO by Using Forest Trust Scenario
      • Lab : Configuring Active Directory Federation Services by Using Federated Web SSO Scenario
      • Module 6: Configuring AD RMS
      • Lab : Configuring AD RMS
      • Module 7: Maintaining Access Management Solutions
      • Lab : Maintaining Access Management Solutions
      • Module 8: Troubleshooting IDA Solutions
      • Lab : Troubleshooting IDA Solutions

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      6427: Configuring/Troubleshooting Internet Information Services in Windows Server 2008

      Logo for Business Training Courses : 6427: Windows Server 2008: IIS
      COURSE OUTLINE     [Duration: three days]

      • Module 1: Configuring an IIS 7.0 Web Server
      • Lab : Configuring an IIS 7.0 Web Server
      • Module 2: Configuring IIS 7.0 Web Sites and Application Pools
      • Lab : Configuring IIS 7.0 Web Sites and Application Pools
      • Module 3: Configuring IIS 7.0 Application Settings
      • Lab : Configuring IIS 7.0 Application Settings
      • Module 4: Configuring IIS 7.0 Modules
      • Lab : Configuring IIS 7.0 Modules
      • Module 5: Securing the IIS 7.0 Web Server and Web Sites
      • Lab : Securing IIS 7.0 Web Server and Web Sites
      • Module 6: Configuring Delegation and Remote Administration
      • Lab : Configuring Delegation and Remote Administration
      • Module 7: Using Command-line and Scripting for IIS 7.0 Administration
      • Lab : Using Command-line and Scripting for IIS 7.0 Administration
      • Module 8: Tuning IIS 7.0 for Improved Performance
      • Lab : Tuning IIS 7.0 for Performance
      • Module 9: Ensuring Web Site Availability with Web Farms
      • Lab : Ensuring Web Site Availability with Web Farms
      • Module 10: Troubleshooting IIS 7.0 Web Servers
      • Lab : Troubleshooting IIS 7.0 Web Servers

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      6428: Configuring & Troubleshooting Windows Server 2008 Terminal Services

      Logo for Business Training Courses : 6428: Win Server 2008 Terminal Services
      COURSE OUTLINE     [Duration: two days]

      • Module 1: Configuring Terminal Services Core Functionality
      • Lab : Configuring TS Core Functionali
      • Module 2: Configuring and Managing Terminal Services Licensing
      • Lab : Configuring and Managing TS Licensing
      • Module 3: Configuring and Troubleshooting Terminal Services Connections
      • Lab : Configuring and Troubleshooting TS Connections
      • Module 4: Configuring Terminal Services Resources
      • Lab : Configuring TS Resources
      • Module 5: Configuring Terminal Services Web Access
      • Lab : Configuring TS Web Access
      • Module 6: Configuring Session Broker
      • Lab : Configuring a Session Broker
      • Module 7: Configuring and Troubleshooting Terminal Services Gateway
      • Lab : Configuring and Troubleshooting TS Gateway
      • Module 8: Managing and Monitoring Terminal Services
      • Lab : Managing and Monitoring TS

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      6430: Planning for Windows Server 2008 Servers

      Logo for Business Training Courses : 6430: Windows Server 2008: Planning
      COURSE OUTLINE     [Duration: three days]

      • Module 1: Planning Windows Server 2008 Deployment
      • Lab : Planning Windows Server 2008 Deployment
      • Module 2: Planning Network Infrastructure for Windows Server 2008
      • Lab : Planning Network Infrastructure for Windows Server 2008
      • Module 3: Planning for Active Directory
      • Lab : Implementing Active Directory in the Physical Network
      • Module 4: Planning for Group Policy
      • Lab : Planning for Group Policy
      • Module 5: Planning Application Servers
      • Lab : Planning Application Servers
      • Module 6: Planning File and Print Services
      • Lab : Planning File and Print Services
      • Module 7: Planning Server and Network Security
      • Lab : Planning Server and Network Security
      • Module 8: Planning Server Administration
      • Lab : Planning Server Administration
      • Module 9: Planning and Implementing Monitoring and Maintenance
      • Lab : Planning and Implementing Monitoring and Maintenance
      • Module 10: Planning High Availability and Disaster Recovery
      • Lab : Planning High Availability and Disaster Recovery
      • Module 11: Planning Virtualisation
      • Lab : Planning Virtualisation

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      6433: Planning and Implementing Windows Server 2008

      Logo for Business Training Courses : 6433: Plan and Implement Windows Server 2008
      COURSE OUTLINE     [Duration: five days]

      • Planning Server Deployment and Upgrade
      • Planning Server Management and Delegated Administration
      • Lab : Implementing Role-Based Systems Administration
      • Planning Network Addressing and Name Resolution
      • Lab : Planning and Implementing DHCP and DNS
      • Planning and Provisioning Active Directory Domain Services
      • Lab : Planning for Active Directory Domain Services
      • Planning Group Policy Strategy
      • Lab : Planning and Implementing Group Policy
      • Planning Active Directory Certificate Services
      • Planning and Provisioning Application Servers
      • Lab : Planning and Provisioning Application Servers
      • Planning File and Print Services
      • Lab : Planning and Implementing File and Print Services
      • Planning Network Access
      • Lab : Planning and Implementing Network Access
      • Provisioning Data and Storage
      • Lab : Planning and Implementing Data Access
      • Planning Update Deployment
      • Lab : Multi-Site WSUS Deployment
      • Planning High Availability
      • Lab : Planning and Implementing High Availability
      • Planning Performance and Event Monitoring
      • Lab : Planning and Implementing Event Log Management
      • Enterprise Backup and Recovery
      • Lab : Backing Up and Restoring from VHD

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      6439: Configuring and Troubleshooting Windows Server 2008 Application Infrastructure

      Logo for Business Training Courses : 6439: Configure & Troubleshoot Win Server 2008 App
      COURSE OUTLINE     [Duration: five days]

      • Configuring Storage for Windows Server 2008 Applications
      • Lab : Lab A: Configuring iSCSI Storage for Windows Server 2008
      • Lab : Lab B: Managing Virtual Hard Disks
      • Configuring High Availability for Windows Server 2008 Applications
      • Lab : Lab A: Installing and Managing an NLB Cluster
      • Lab : Lab B: Building a Windows Failover Cluster
      • Lab : Lab C: Managing a Windows Failover Cluster
      • Configuring Remote Desktop Services
      • Lab : Lab A: Installing and Configuring an RD Session Host Server
      • Lab : Lab B: Customizing the User Experience
      • Lab : Lab C: Deploying and Connecting to Remote App programs
      • Lab : Lab D: Connecting Users to Applications with RD Web Access and RADC
      • Lab : Lab E: Configuring Licensing for RDS
      • RDS in the Multiple-Server Configuration
      • Lab : Lab A: Building an RDS Server Farm
      • Lab : Lab B: Monitoring the RDS Environment
      • Securely Delivering RDS Applications to the Internet
      • Lab : Lab: Installing and Managing the RDG
      • IIS Web Applications
      • Lab : Lab A: Creating IIS Web Sites and Applications
      • Lab : Lab B: Managing IIS Web Sites and Applications
      • IIS FTP and SMTP Services
      • Lab : Lab: Implementing FTP and SMTP
      • IIS Server and SSL Management
      • Lab : Lab A: Managing IIS and SSL Security
      • Lab : Lab B: Configuring Remote and Delegated Administration in IIS
      • Microsoft SharePoint Foundation
      • Lab : Lab: Installing and Configuring SharePoint Foundation
      • Windows Streaming Media Services
      • Lab : Lab A: Installing and Configuring Media Services
      • Lab : Lab B: Configuring Media Services Content Security

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      Building Great Relationships

      Logo for Business Training Courses : Building Great Relationships
      COURSE OUTLINE     [Duration: one day]

      • Introduction and Course Overview
      • About Positive Relationships
      • Models of Behaviour
      • Building Rapport
      • Increasing your Likeability Factor
      • The Assertive Approach to Relationships
      • Influencing Relationships
      • Openness, Disclosure and Feedback
      • Effective Networking
      • Your Personal Action Plan

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      10135: Configuring Managing and Troubleshooting Microsoft Exchange Server 2010

      Logo for Business Training Courses : 10135: Configuring MS Exchange Server 2010
      COURSE OUTLINE     [Duration: five days]

      • Module 1: Deploying Microsoft Exchange Server 2010
      • Lab : Installing Exchange Server 2010
      • Lab : Verifying an Exchange Server 2010 Installation
      • Module 2: Configuring Mailbox Servers
      • Lab : Configuring Mailbox Servers
      • Module 3: Managing Recipient Objects
      • Lab : Managing Recipient Objects
      • Module 4: Managing Client Access
      • Lab : Configuring Client Access Servers for Outlook Anywhere Access
      • Lab : Configuring Client Access Servers for Outlook Web App and Exchange ActiveSync
      • Module 5: Managing Message Transport
      • Lab : Managing Message Transport
      • Module 6: Implementing Messaging Security
      • Lab : Configuring Edge Transport Servers and Forefront Protection 2010
      • Lab : Implementing Anti-Spam Solutions
      • Module 7: Implementing High Availability
      • Lab : Implementing High Availability
      • Module 8: Implementing Backup and Recovery
      • Lab : Implementing Backup and Recovery
      • Module 9: Configuring Messaging Policy and Compliance
      • Lab : Configuring Transport Rules, Journal Rules, and Multi-Mailbox Search
      • Lab : Configuring Messaging Records Management and Personal Archives
      • Module 10: Securing Microsoft Exchange Server 2010
      • Lab : Securing Exchange Server 2010
      • Module 11: Maintaining Microsoft Exchange Server 2010
      • Lab : Maintaining Exchange Server 2010
      • Module 12: Upgrading from Exchange Server 2003 or Exchange Server 2007 to Exchange Server 2010
      • Module 13: Implementing Unified Messaging
      • Lab : Implementing Unified Messaging
      • Module 14: Advanced Topics in Exchange Server 2010

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      10174: Configuring and Administering Microsoft SharePoint 2010

      Logo for Business Training Courses : 10174: Config & Admin MS SharePoint 2010
      COURSE OUTLINE     [Duration: five days]

      • Introducing Microsoft SharePoint 2010
      • Creating a SharePoint 2010 Intranet
      • Administering and Automating SharePoint
      • Configuring Content Management
      • Configuring Authentication
      • Securing Content
      • Managing SharePoint Customizations
      • Configuring and Securing SharePoint Services and Service Applications
      • User Profiles and Social Networking
      • Administering and Configuring SharePoint Search
      • Implementing Productivity Service Applications
      • Installing and Upgrading to SharePoint 2010
      • Implementing Business Continuity
      • Monitoring and Optimizing SharePoint Performance
      • SharePoint Online and Office 365

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      10175: Microsoft SharePoint 2010 Application Development

      Logo for Business Training Courses : 10175: MS SharePoint 2010 App Development
      COURSE OUTLINE     [Duration: five days]

      • Introduction to the SharePoint 2010 Development Platform
      • Using SharePoint 2010 Developer Tools
      • Developing SharePoint 2010 Web Parts
      • Working with SharePoint Objects on the Server
      • Creating Event Receivers and Application Settings
      • Developing Solutions by Using Business Connectivity Services
      • Developing SharePoint 2010 Workflows
      • Working with Client-Based APIs for SharePoint 2010
      • Developing Interactive User Interfaces
      • Developing Silverlight Applications for SharePoint
      • Developing Sandboxed Solutions
      • Working with SharePoint Server Profiles and Taxonomy APIs
      • Developing Content Management Solutions

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      10215: Implementing and Managing Microsoft Server Virtualisation

      Logo for Business Training Courses : 10215: Implement & Manage MS Server Virtualisation
      COURSE OUTLINE     [Duration: five days]

      • Evaluating and Planning for Virtualization
      • Lab : Evaluating the Network Environment for Virtualization
      • Installing and Configuring the Hyper-V Server Role
      • Lab : Installing and Configuring the Hyper-V Server Role
      • Creating and Configuring Virtual Hard Disks and Virtual Machines
      • Lab : Creating Virtual Hard Disks and Virtual Machines
      • Integrating System Center Virtual Machine Manager with Microsoft Hyper-V Server 2008 R2
      • Lab : Planning and Deploying VMM 2008 R2
      • Creating and Deploying Virtual Machines Using System Center Virtual Machine Manager 2008 R2
      • Lab : Creating and Deploying Virtual Machines
      • Managing Virtual Machines Using Virtual Machine Manager 2008
      • Lab : Managing Virtual Machines Using VMM 2008 R2
      • Configuring and Managing the VMM Library
      • Lab : Configuring and Managing the VMM Library
      • Configuring User Roles and the Virtual Machine Manager Self-Service Portal
      • Lab : Configuring the VMM Self-Service Portal
      • Implementing High Availability for Server Virtualization
      • Lab : Implementing High Availability for Server Virtualization
      • Maintaining Software Updates Using the Offline Virtual Machine Servicing Tool
      • Lab : Maintaining Software Updates Using the Offline Virtual Machine Servicing Tool
      • Monitoring and Reporting Virtualization
      • Lab : Integrating System Center Operations Manager with VMM 2008
      • Backup and Restore Strategies for Virtual Machines
      • Lab : Using Data Protection Manager to Back Up the VMM 2008 Infrastructure
      • Desktop Virtualization Using Remote Desktop Services
      • Lab : Implementing Remote Desktop Services
      • Extending Remote Desktop Services Outside the Organization
      • Lab : Integrating Remote Desktop Web Access into the Desktop Virtualization Infrastructure

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      10233: Designing & Deploying Messaging Solutions with Microsoft Exchange Server 2010

      Logo for Business Training Courses : 10233: Messaging with MS Exchange Server 2010
      COURSE OUTLINE     [Duration: five days]

      • Module 1: Introduction to Designing a Microsoft Exchange Server 2010 Deployment
      • Lab : Introduction to Designing an Exchange Server 2010 Deployment
      • Module 2: Designing Microsoft Exchange Server 2010 Integration with the Current Infrastructure
      • Lab : Designing Exchange Server Integration with the Current Infrastructure
      • Module 3: Planning and Deploying Mailbox Services
      • Lab : Planning and Deploying Mailbox Services
      • Module 4: Planning and Deploying Client Access Services in Exchange Server 2010
      • Lab : Planning and Deploying Client Access Services in Exchange Server 2010
      • Module 5: Planning and Deploying Message Transport in Exchange Server 2010
      • Lab : Planning and Deploying Message Transport in Exchange Server 2010
      • Module 6: Planning and Deploying Messaging Security
      • Lab : Planning and Deploying Messaging Security
      • Module 7: Planning and Deploying Messaging Compliance
      • Lab : Planning and Deploying Messaging Compliance
      • Module 8: Planning and Deploying High Availability
      • Lab : Planning and Deploying High Availability
      • Module 9: Planning a Disaster Recovery Solution
      • Lab : Planning a Disaster Recovery Solution
      • Module 10: Planning Microsoft Exchange Server 2010 Monitoring and Troubleshooting
      • Lab : Planning Exchange Server 2010 Monitoring and Troubleshooting
      • Module 11: Upgrading to Microsoft Exchange Server 2010
      • Lab : Upgrading to Exchange Server 2010
      • Module 12: Integrating Microsoft Exchange Server 2010 with Other Messaging Systems
      • Lab : Integrating Exchange Server 2010 with Other Messaging Systems

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      10747: Administering System Center 2012 Configuration Manager

      Logo for Business Training Courses : 10747: Admin System Center 2012 Config Manager
      COURSE OUTLINE     [Duration: five days]

      • Overview of System Center 2012 R2 Configuration Manager
      • Lab : Performing Administration Tasks by Using Configuration Manager Tools
      • Lab : Monitoring and Troubleshooting a Configuration Manager Site
      • Discovering and Organizing Resources
      • Lab : Configuring Boundaries and Resource Discovery
      • Lab : Configuring User and Device Collections
      • Lab : Configuring Role-Based Administration
      • Managing the Configuration Manager Client Agent
      • Lab : Deploying the Configuration Manager Client Agent
      • Lab : Managing Client Settings
      • Lab : Configuring and Monitoring Client Status
      • Managing Inventory and Software Metering
      • Lab : Configuring and Managing Inventory Collection
      • Lab : Configuring and Managing Asset Intelligence
      • Lab : Configuring Software Metering
      • Querying and Reporting Data
      • Lab : Creating and Running Queries
      • Lab : Configuring Reporting
      • Managing Software Distribution and Deployment by Using Packages and Programs
      • Lab : Managing Software Deployment by Using Packages and Programs
      • Creating and Deploying Applications
      • Lab : Creating and Deploying Applications
      • Lab : Managing Application Supersedence and Removal
      • Deploying Additional Application Types
      • Lab : Deploying Windows Store Apps by Using System Center 2012 R2 Configuration Manager
      • Lab : Deploying Virtual Applications by Using System Center 2012 R2 Configuration Manager
      • Deploying and Managing Software Updates
      • Lab : Configuring the Site for Software Updates
      • Lab : Deploying and Managing Software Updates
      • Implementing Endpoint Protection by Using System Center 2012 R2 Configuration Manager
      • Lab : Implementing Endpoint Protection
      • Managing Operating Systems Deployment
      • Lab : Preparing the Environment for Operating System Deployment
      • Lab : Building and Capturing a Reference Image
      • Lab : Performing an In-Place Upgrade
      • Managing Compliance Settings and Profiles
      • Lab : Managing Compliance Settings
      • Mobile Device Management Using System Center 2012 R2 Configuration Manager
      • Lab : Managing Mobile Devices Enrolled By Windows Intune
      • Configuring Wake On LAN, Power Management, and Remote Control
      • Lab : Configuring Power Management Settings
      • Lab : Configuring Remote Control

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      10774: Querying Microsoft SQL Server 2012

      Logo for Business Training Courses : 10774: Querying Microsoft SQL Server 2012
      COURSE OUTLINE     [Duration: five days]

      • Introduction to Microsoft SQL Server 2012
      • Lab : Working with SQL Server 2012 Tools
      • Getting Started with SQL Azure
      • Introduction to T-SQL Querying
      • Lab : Introduction to Transact-SQL Querying
      • Writing SELECT Queries
      • Lab : Writing Basic SELECT Statements
      • Querying Multiple Tables
      • Lab : Querying Multiple Tables
      • Sorting and Filtering Data
      • Lab : Sorting and Filtering Data
      • Working with SQL Server 2012 Data Types
      • Lab : Working with SQL Server 2012 Data Types
      • Using Built-In Functions
      • Lab : Using Built-In Functions
      • Grouping and Aggregating Data
      • Lab : Grouping and Aggregating Data
      • Using Subqueries
      • Lab : Using Subqueries
      • Using Table Expressions
      • Lab : Using Table Expressions
      • Using Set Operators
      • Lab : Using Set Operators
      • Using Window Ranking, Offset and Aggregate Functions
      • Lab : Using Window Ranking, Offset and Aggregate Functions
      • Pivoting and Grouping Sets
      • Lab : Pivoting and Grouping Sets
      • Querying SQL Server Metadata
      • Lab : Querying SQL Server Metadata
      • Executing Stored Procedures
      • Lab : Executing Stored Procedures
      • Programming with T-SQL
      • Lab : Programming with T-SQL
      • Implementing Error Handling
      • Lab : Implementing Error Handling
      • Implementing Transactions
      • Lab : Implementing Transactions
      • Improving Query Performance
      • Lab : Improving Query Performance

      Click for FULL COURSE DETAILS

      10775: Administering Microsoft SQL Server 2012 Databases

      Logo for Business Training Courses : 10775: Administering SQL Server 2012 Databases
      COURSE OUTLINE     [Duration: five days]

      • Introduction to SQL Server 2012 and its Toolset
      • Lab : Introduction to SQL Server and its Toolset
      • Preparing Systems for SQL Server 2012
      • Lab : Preparing Systems for SQL Server
      • Installing and Configuring SQL Server 2012
      • Lab : Installing and Configuring SQL Server
      • Working with Databases
      • Lab : Working with Databases
      • Understanding SQL Server 2012 Recovery Models
      • Lab : Understanding SQL Server Recovery Models
      • Backup of SQL Server 2012 Databases
      • Lab : Backup of SQL Server Databases
      • Restoring SQL Server 2012 Databases
      • Lab : Restoring SQL Server 2012 Databases
      • Importing and Exporting Data
      • Lab : Importing and Exporting Data
      • Authenticating and Authorizing Users
      • Lab : Authenticating and Authorizing Users
      • Assigning Server and Database Roles
      • Lab : Assigning Server and Database Roles
      • Authorizing Users to Access Resources
      • Lab : Authorizing Users to Access Resources
      • Auditing SQL Server Environments
      • Lab : Auditing SQL Server Environments
      • Automating SQL Server 2012 Management
      • Lab : Automating SQL Server Management
      • Configuring Security for SQL Server Agent
      • Lab : Configuring Security for SQL Server Agent
      • Monitoring SQL Server 2012 with Alerts and Notifications
      • Lab : Monitoring SQL Agent Jobs with Alerts and Notifications
      • Performing Ongoing Database Maintenance
      • Lab : Performing Ongoing Database Maintenance
      • Tracing Access to SQL Server 2012
      • Lab : Tracing Access to SQL Server 2012
      • Monitoring SQL Server 2012
      • Lab : Monitoring SQL Server 2012
      • Managing Multiple Servers
      • Lab : Managing Multiple Servers
      • Troubleshooting Common SQL Server 2012 Administrative Issues
      • Lab : Troubleshooting Common Issues

      Click for FULL COURSE DETAILS

      10776: Developing Microsoft SQL Server 2012 Databases

      Logo for Business Training Courses : 10776: Developing SQL Server 2012 Databases
      COURSE OUTLINE     [Duration: five days]

      • Introduction to SQL Server 2012 and its Toolset
      • Lab : Introduction to SQL Server and its Toolset
      • Working with Data Types
      • Lab : Working with Data Types
      • Designing and Implementing Tables
      • Lab : Designing and Implementing Tables
      • Ensuring Data Integrity through Constraints
      • Lab : Ensuring Data Integrity through Constraints
      • Planning for SQL Server 2012 Indexing
      • Lab : Planning for SQL Server Indexing
      • Implementing Table Structures in SQL Server 2012
      • Lab : Implementing Table Structures in SQL Server
      • Reading SQL Server 2012 Execution Plans
      • Lab : Reading SQL Server Execution Plans
      • Improving Performance through Nonclustered Indexes
      • Lab : Improving Performance through Nonclustered Indexes
      • Designing and Implementing Views
      • Lab : Designing and Implementing Views
      • Designing and Implementing Stored Procedures
      • Lab : Designing and Implementing Stored Procedures
      • Merging Data and Passing Tables
      • Lab : Passing Tables and Merging Data
      • Designing and Implementing User-Defined Functions
      • Lab : Designing and Implementing User-Defined Functions
      • Creating Highly Concurrent SQL Server 2012 Applications
      • Lab : Creating Highly Concurrent SQL Server Applications
      • Handling Errors in T-SQL Code
      • Lab : Handling Errors in T-SQL Code
      • Responding to Data Manipulation via Triggers
      • Lab : Responding to Data Manipulation via Triggers
      • Implementing Managed Code in SQL Server 2012
      • Lab : Designing and Implementing Views
      • Storing XML Data in SQL Server 2012
      • Lab : Storing XML Data in SQL Server
      • Querying XML Data in SQL Server
      • Lab : Querying XML Data in SQL Server
      • Working with SQL Server 2012 Spatial Data
      • Lab : Working with SQL Server Spatial Data
      • Working with Full-Text Indexes and Queries
      • Lab : Working with Full-Text Indexes and Queries

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      10777: Implementing a Data Warehouse with Microsoft SQL Server 2012

      Logo for Business Training Courses : 10777: Data Warehousing with SQL Server 2012
      COURSE OUTLINE     [Duration: five days]

      • Introduction to Data Warehousing
      • Lab : Exploring a Data Warehousing Solution
      • Data Warehouse Hardware
      • Designing and Implementing a Data Warehouse
      • Lab : Implementing a Data Warehouse Schema
      • Creating an ETL Solution with SSIS
      • Lab : Implementing Data Flow in a SSIS Package
      • Implementing Control Flow in an SSIS Package
      • Lab : Implementing Control Flow in an SSIS Package
      • Lab : Using Transactions and Checkpoints
      • Debugging and Troubleshooting SSIS Packages
      • Lab : Debugging and Troubleshooting an SSIS Package
      • Implementing an Incremental ETL Process
      • Lab : Extracting Modified Data
      • Lab : Loading Incremental Changes
      • Incorporating Data from the Cloud into a Data Warehouse
      • Lab : Using Cloud Data in a Data Warehouse Solution
      • Enforcing Data Quality
      • Lab : Cleansing Data
      • Lab : Deduplicating Data
      • Using Master Data Services
      • Lab : Implementing Master Data Services
      • Extending SQL Server Integration Services
      • Lab : Using Custom Components and Scripts
      • Deploying and Configuring SSIS Packages
      • Lab : Deploying and Configuring SSIS Packages
      • Consuming Data in a Data Warehouse
      • Lab : Using Business Intelligence Tools

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      10778: Implementing Data Models and Reports with Microsoft SQL Server 2012

      Logo for Business Training Courses : 10778: Data Models & Reports with SQL Server 2012
      COURSE OUTLINE     [Duration: five days]

      • Introduction to Business Intelligence and Data Modeling
      • Lab : Reporting and Analyzing Data
      • Implementing Reports with SQL Server Reporting Services
      • Lab : Creating a Report with Report Designer
      • Lab : Enhancing and Publishing a Report
      • Supporting Self Service Reporting
      • Lab : Implementing Self Service Reporting
      • Managing Report Execution and Delivery
      • Lab : Configuring Report Execution and Delivery
      • Lab : Creating a Multidimensional Database
      • Working with Dimensions
      • Lab : Defining Dimensions
      • Working with Measures and Measure Groups
      • Lab : Configuring Measures and Measure Groups
      • Introduction to MDX
      • Lab : Using MDX
      • Customizing Cube Functionality
      • Lab : Customizing a Cube
      • Implementing a Tabular Data Model with Microsoft PowerPivot
      • Lab : Using PowerPivot for Excel
      • Introduction to DAX
      • Lab : Creating Calculated Columns and Measures by Using DAX
      • Implementing an Analysis Services Tabular Data Model
      • Lab : Working with an Analysis Services Tabular Data Model
      • Creating Data Visualizations with Power View
      • Lab : Creating Data Visualizations with Power View
      • Performing Predictive Analysis with Data Mining
      • Lab : Using Data Mining to Support a Marketing Campaign

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      10977: Upgrading Your SQL Server Skills to Microsoft SQL Server 2014

      Logo for Business Training Courses : 10977: Upgrading SQL Skills to SQL Server 2014
      COURSE OUTLINE     [Duration: five days]

      • Introduction to SQL Server 2014
      • Lab : Exploring SQL Server 2014
      • What's New in SQL Server Database Development
      • Lab : Developing SQL Server 2014 Databases
      • In-Memory Database Capabilities
      • Lab : Using In-Memory Database Capabilities
      • Scripting SQL Server 2014
      • Lab : Managing SQL Server with Scripts
      • Lab : Implementing Security
      • High Availability and Data Recovery Enhancements
      • Lab : Using AlwaysOn Availability Groups
      • New and Enhanced Features in SQL Server Integration Services
      • Lab : Using SQL Server Integration Services
      • Data Quality Services
      • Lab : Cleansing Data
      • Lab : Deduplicating Data
      • Master Data Services
      • Lab : Implementing Master Data Services
      • SQL Server 2014 Reporting Services
      • Lab : Using SQL Server 2014 Reporting Services
      • Implementing an Analysis Services Tabular Data Model
      • Lab : Working with an Analysis Services Tabular Data Model
      • Self-Service BI with Microsoft Excel
      • Lab : Self-Service BI with Excel
      • Introduction to Cloud Data Solutions
      • Lab : Using Windows Azure
      • Windows Azure SQL Database
      • Lab : Using Windows Azure SQL Database
      • SQL Server in Windows Azure Virtual Machines
      • Lab : Using Windows Azure Virtual Machines
      • Implementing Big Data Solutions
      • Lab : Creating a Big Data Solution

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      10990: Analysing Data With SQL Server Reporting Services

      Logo for Business Training Courses : Analysing Data With SQL Server Reporting
      COURSE OUTLINE     [Duration: five days]

        Click for FULL COURSE DETAILS

        Selling Skills Fast Track

        Logo for Business Training Courses : Selling Skills Fast Track
        COURSE OUTLINE     [Duration: one day]

        • Introduction and Course Overview
        • The Sales Process
        • The Fear Factor in Sales
        • Attributes of a Good Sales Person
        • Core Selling Skills
        • People Buy From People
        • Questioning Skills for Sales
        • Listening Skills for Sales
        • Maximising Productivity in a Sales Role
        • Building Profitable Relationships

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        Sales Skills: Essential Selling Skills

        Logo for Business Training Courses : Essential Selling Skills
        COURSE OUTLINE     [Duration: one day]

        • Introduction and Course Overview
        • Why Do We Contact Our Customers?
        • Starting Out in Sales
        • The Sales Process
        • The Fear Factor in Sales
        • Attributes of a Good Sales Person
        • The AIDA Sales Model
        • Core Selling Skills
        • Handling Objections
        • People Buy From People
        • Making Action Plans
        • Your Personal Action Plan

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        Sales Skills: Beyond the Basics

        Logo for Business Training Courses : Beyond the Basics of Sales
        COURSE OUTLINE     [Duration: one day]

        • Introduction and Course Overview
        • The Right Approach to Sales
        • Questioning Skills for Sales
        • Listening Skills for Sales
        • Maximising Productivity in a Sales Role
        • Attention - Getting your Customer's Attention
        • Interest - Creating Interest in your Customer
        • Desire - Motivating Customers to Buy
        • Action - ABC: Always Be Closing
        • Your Personal Action Plan

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        Sales Skills: Advanced Selling Techniques

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        COURSE OUTLINE     [Duration: one day]

        • Introduction and Course Overview
        • Building Profitable Relationships
        • Advanced Objection Handling
        • Advanced Selling Techniques
        • Controlling the Conversation
        • Advanced Questioning Skills
        • Negotiation Tactics
        • Writing Effective Proposals
        • Your Personal Action Plan

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        Basic Principles of Better Negotiation

        Logo for Business Training Courses : Negotiation Skills Basics
        COURSE OUTLINE     [Duration: one day]

        • Introduction and Course Overview
        • The Process of Negotiation
        • Possible Outcomes from Negotiations
        • Working Towards Win-Win Solutions
        • Negotiating Is Not Compromising
        • Who Has Got the Power?
        • Reading the Styles of Negotiators
        • The Successful Negotiator
        • Mistakes to Avoid When Negotiating
        • Your Personal Action Plan

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        Sales Skills: Success on the Telephone

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        COURSE OUTLINE     [Duration: one day]

        • Introduction and Course Overview
        • The Sales Process
        • The Fear Factor in Sales
        • Maximising Productivity in a Sales Role
        • The Importance of Voice
        • The Telephone as a Business Tool
        • Outbound Calls: Developing Your Script
        • Setting SMART Goals for Yourself
        • Pre-Call Planning
        • Generating Appointments
        • Dealing with Gatekeepers
        • Incoming Calls
        • Voice Mail Messages
        • Action - ABC: Always Be Closing
        • Your Personal Action Plan

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        Advanced Principles of Better Negotiation

        Logo for Business Training Courses : Negotiation Skills Advanced
        COURSE OUTLINE     [Duration: one day]

        • Introduction and Course Overview
        • The Power of IF ...
        • Problems with Multiple Party Negotiations
        • Bargaining and Positioning to Advantage
        • Making Summarising an Art
        • Breaking Deadlocks
        • Dealing With The NOs
        • Controlling the Paperwork: Clauses That Benefit Both Parties
        • Your Personal Action Plan

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        Sales Management Introduction

        Logo for Business Training Courses : Sales Management Introduction
        COURSE OUTLINE     [Duration: one day]

        • The Foundation for Effective Sales Teams
        • Effective Sales Performance
        • Managing Sales Territories
        • Forecasting Sales Revenue
        • Motivating Sales Teams
        • Your Personal Action Plan

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        Sales Management: Managing Results

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        COURSE OUTLINE     [Duration: one day]

        • Avoiding Failure
        • Forecasting Sales Revenue
        • Business Strategy
        • Managing Sales Territories
        • Succession Planning
        • Performance Management
        • Managing Poor Performers
        • Your Personal Action Plan

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        Sales Management: Staff Development

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        COURSE OUTLINE     [Duration: one day]

        • Managing Sales Teams
        • Recruiting Sales Professionals
        • Setting Clear Expectations
        • Building Relationships
        • Coaching Sales People
        • Motivating Sales Teams
        • Running Sales Meetings
        • Your Personal Action Plan

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        Presentation Skills Fast Track

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        COURSE OUTLINE     [Duration: one day]

        • Course Introduction and Overview
        • Preparing Your Presentation: Overview
        • Setting Your Objectives
        • Knowing Your Audience
        • Building the Structure
        • Timing Your Presentation
        • Overview of Communication
        • Controlling Your Nerves
        • Our Body Language
        • The Importance of Voice
        • Presentation Practice

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        Developing Powerful Presentations

        Logo for Business Training Courses : Developing Powerful Presentations
        COURSE OUTLINE     [Duration: one day]

        • Introduction and Course Overview
        • Preparing Your Presentation: Overview
        • Setting Your Objectives
        • Knowing Your Audience
        • Making Your Listener Hear You
        • Factual Content
        • Building the Structure
        • The Introduction
        • The Main Body of Your Presentation
        • Expanding a Basic Plan
        • The Conclusion
        • Timing Your Presentation
        • Your Personal Action Plan

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        Delivering Presentations with Confidence

        Logo for Business Training Courses : Delivering Presentations with Confidence
        COURSE OUTLINE     [Duration: one day]

        • Introduction and Course Overview
        • Overview of Communication
        • Presentation: First Impressions
        • Controlling Your Nerves
        • Our Body Language
        • Handling Questions and Answers
        • Conversational Style
        • Rules for Effective Speaking
        • The Importance of Voice
        • Presentation Practice

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        Presentation Skills Basics (Half Day)

        Logo for Business Training Courses : Presentation Skills Basics (Half Day)
        COURSE OUTLINE     [Duration: half days]

        • Introduction and Course Overview
        • Overview of Communication
        • Presentation: First Impressions
        • Controlling Your Nerves
        • Our Body Language
        • The Importance of Voice
        • Your Personal Action Plan

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        Fundamental Skills for the New Supervisor or Team Leader

        Logo for Business Training Courses : Fundamentals of Supervisor Skills
        COURSE OUTLINE     [Duration: one day]

        • Course Introduction and Overview
        • Making the Transition
        • Responsibilities of a Supervisor
        • Setting Goals
        • Communication
        • Time Management
        • Managing Conflict
        • Dealing with Difficult Employees
        • Your Personal Action Plan

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        Team Development and Leadership for Supervisors and Team Leaders

        Logo for Business Training Courses : Team Development for Supervisors
        COURSE OUTLINE     [Duration: one day]

        • Introduction and Course Overview
        • Leadership
        • Team Development
        • Team Leadership
        • The Situational Leadership Model
        • Discipline
        • Giving Feedback
        • Providing Instruction
        • Influencing Relationships
        • Performance Coaching
        • Your Personal Action Plan

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        Coaching Skills to Get Results

        Logo for Business Training Courses : Coaching Skills to Get Results
        COURSE OUTLINE     [Duration: one day]

        • Course Introduction and Overview
        • Defining Coaching
        • Interpersonal Communication Skills
        • Self Disclosure
        • Critical Coaching Skills
        • More on Communication
        • Learning Styles and Principles
        • Benefits and Consequences
        • Skills Involved with Coaching
        • The Coaching Model
        • Feedback
        • Coaching Problems
        • Your Personal Action Plan

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        Developing Teams to Work More Effectively

        Logo for Business Training Courses : Developing and Building Teams
        COURSE OUTLINE     [Duration: one day]

        • Introduction and Course Overview
        • Defining Teams
        • Establishing Team Norms
        • Working as a Team
        • Glenn Parker Team Survey
        • Building Team Trust
        • The Four Stages of Team Development
        • Towers
        • Communication
        • Becoming a Good Team Player
        • Your Personal Action Plan

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        Essential HR for Non HR Managers

        Logo for Business Training Courses : HR for Non HR Managers
        COURSE OUTLINE     [Duration: one day]

        • Introduction and Course Overview
        • Defining Human Resources
        • Building a Skills Inventory
        • Human Resource Forecasting
        • Job Descriptions
        • Finding Candidates
        • Planning Training
        • Performance Reviews
        • Discipline
        • Termination of Employment
        • Your Personal Action Plan

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        Developing a Training Needs Analysis

        Logo for Business Training Courses : Training Needs Analysis (TNA)
        COURSE OUTLINE     [Duration: one day]

        • Introduction and Course Overview
        • The Overall Picture
        • The Organisation
        • Current Needs
        • Occupations and Jobs
        • The Individual
        • Bringing It All Together
        • Your Personal Action Plan

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        Managing Your Stress for a Better Life

        Logo for Business Training Courses : Managing Your Stress
        COURSE OUTLINE     [Duration: one day]

        • Introduction and Course Overview
        • What is Stress?
        • Change and Situational Stress
        • Money and Finances
        • Health and Lifestyle
        • Interactivity and Support
        • Time and Obligations
        • Fun and Relaxation
        • Setting Goals and Planning for the Future
        • Your Personal Action Plan

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        Managing the Stress of Your Team

        Logo for Business Training Courses : Managing the Stress of Your Team
        COURSE OUTLINE     [Duration: one day]

        • Introduction and Course Overview
        • Stress and its Effects
        • Organisational Factors
        • Personality Profiles and Types
        • Managing Stress in the Workplace
        • Personal Coping Strategies
        • Your Personal Action Plan

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        Successful Facilitation Skills

        Logo for Business Training Courses : Successful Facilitation Skills
        COURSE OUTLINE     [Duration: one day]

        • Introduction and Course Overview
        • Types of Groups
        • Understanding Facilitation
        • Group Norms
        • What is a Facilitator?
        • The Functions of a Facilitator
        • Gradients of Agreement
        • Asking Questions
        • Listening for Common Ground
        • Common Facilitation Techniques
        • Giving and Receiving Feedback
        • Facilitating an Open Discussion
        • Managing Divergent Perspectives
        • The Language of Facilitation
        • Dealing with Difficult Dynamics
        • Interventions
        • Sustainable Agreements
        • Shared Framework of Understanding
        • Your Personal Action Plan

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        Interviewing for Recruiters and Managers

        Logo for Business Training Courses : Recruitment Interviewing
        COURSE OUTLINE     [Duration: one day]

        • Introduction and Course Overview
        • Determining the Skills You Need
        • Finding Candidates
        • Advertising Guidelines
        • Screening CVs
        • Interviewing Barriers
        • Non Verbal Communication
        • Types of Questions
        • Traditional vs Behavioural Interviews
        • Listening for Answers
        • Difficult Applicants
        • Interview Preparation and Format
        • Your Personal Action Plan

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        Sales Skills: Effective Field Sales

        Logo for Business Training Courses : Effective Field Sales
        COURSE OUTLINE     [Duration: one day]

        • Introduction and Course Overview
        • Maximising Productivity in a Sales Role
        • Meetings and Your Time
        • Generating Appointments
        • Successful Customer Meetings
        • Creating a Good Impression in Sales Meetings
        • Making Great Sales Presentations
        • Interest - Creating Interest in your Customer
        • Desire - Motivating Customers to Buy
        • Action - ABC: Always Be Closing
        • Your Personal Action Plan

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        Successfully Motivating Staff to Get Results

        Logo for Business Training Courses : Motivating Staff to Get Results
        COURSE OUTLINE     [Duration: one day]

        • Introduction and Course Overview
        • What is Motivation?
        • Supervising and Motivation
        • Motivational Theories
        • Fear and Desire
        • Setting Goals
        • The Role of Values
        • Creating a Motivational Climate
        • Expectancy Theory
        • Applying Your Skills
        • Designing Motivating Jobs
        • A Motivational Checklist
        • Your Personal Action Plan

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        Sales Skills: Profitable Account Management

        Logo for Business Training Courses : Profitable Sales Account Management
        COURSE OUTLINE     [Duration: one day]

        • Introduction and Course Overview
        • Identifying Key Accounts
        • Building Profitable Relationships
        • Writing Effective Proposals
        • Managing Customer Expectations
        • Planning Customer Contact
        • Developing Your Key Account Strategy
        • Negotiation Tactics
        • Meetings and Your Time
        • Successful Customer Meetings
        • Your Personal Action Plan

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        Train the Trainer Fast Track

        Logo for Business Training Courses : Train the Trainer Fast Track
        COURSE OUTLINE     [Duration: one day]

        • Introduction and Course Overview
        • Case Study: Terry's Terrible Day
        • Communication Skills for Training
        • Questioning Skills for Trainers
        • Listening Skills for Trainers
        • Presentation Skills in Training
        • Developing Participation in Training
        • Managing Questions and Answers
        • Games: Adding Fun and Humour
        • Dealing with Difficult Trainees
        • Your Personal Action Plan

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        20331: Core Solutions of Microsoft SharePoint Server 2013

        Logo for Business Training Courses : 20331: Core Solutions MS SharePoint Server 2013
        COURSE OUTLINE     [Duration: five days]

        • Describe the key features of SharePoint 2013
        • Designing an Information Architecture
        • Lab : Creating an Information Architecture - Part One
        • Lab : Creating an Information Architecture - Part Two
        • Designing a Logical Architecture
        • Lab : Designing a Logical Architecture
        • Designing a Physical Architecture
        • Lab : Designing a Physical Architecture
        • Installing and Configuring SharePoint Server 2013
        • Lab : Deploying and Configuring SharePoint Server 2013 - Part 1
        • Lab : Deploying and Configuring SharePoint Server 2013 - Part 2
        • Creating Web Applications and Site Collections
        • Lab : Creating and Configuring Web Applications
        • Lab : Creating and Configuring Site Collections
        • Planning and Configuring Service Applications
        • Lab : Planning and Configuring Service Applications
        • Managing Users and Permissions
        • Lab : Managing Users and Groups
        • Lab : Securing Content in SharePoint Sites
        • Configuring Authentication for SharePoint 2013
        • Lab : Configuring SharePoint 2013 to Use Federated Identities
        • Securing a SharePoint 2013 Deployment
        • Lab : Hardening a SharePoint 2013 Server Farm
        • Lab : Configuring Farm-Level Security
        • Managing Taxonomy
        • Lab : Configuring Content Type Propagation
        • Lab : Configuring and Using Managed Metadata Term Sets
        • Configuring User Profiles
        • Lab : Configuring User Profiles
        • Lab : Configuring My Sites and Audiences
        • Configuring Enterprise Search
        • Lab : Configuring Enterprise Search
        • Lab : Configuring the Search Experience
        • Monitoring and Maintaining a SharePoint 2013 Environment
        • Lab : Monitoring a SharePoint 2013 Deployment
        • Lab : Investigating Page Load Times

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        Train the Trainer: Developing a Structured Training Programme

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        COURSE OUTLINE     [Duration: one day]

        • Introduction and Course Overview
        • The Need for Training
        • Basic Rules of Programme Design
        • SMART Objectives
        • Learning Objectives
        • Designing a Training Session
        • Researching and Developing Content
        • Tips for Good Training Design
        • Evaluation Strategies
        • Kirkpatricks Four Levels of Evaluation
        • On-The-Job Support
        • Your Personal Action Plan

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        20332: Advanced Solutions of Microsoft SharePoint Server 2013

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        COURSE OUTLINE     [Duration: five days]

        • Understanding the SharePoint Server 2013 Architecture
        • Lab : Reviewing Core SharePoint Concepts
        • Designing Business Continuity Management Strategies
        • Lab : Planning and Performing Backups and Restores
        • Planning and Implementing a Service Application Architecture
        • Lab : Planning a Service Application Architecture
        • Lab : Federating Service Applications between SharePoint Server Farms
        • Configuring and Managing Business Connectivity Services
        • Lab : Configuring BCS and the Secure Store Service
        • Lab : Managing Business Data Connectivity Models
        • Connecting People
        • Lab : Configuring Profile Synchronization and My Sites
        • Lab : Configuring Community Sites
        • Enabling Productivity and Collaboration
        • Lab : Configuring Project Sites
        • Lab : Configuring Workflow
        • Planning and Configuring Business intelligence
        • Lab : Configuring Excel Services
        • Lab : Configuring PowerPivot and Power View for SharePoint
        • Planning and Configuring Enterprise Search
        • Lab : Planning an Enterprise Search Deployment
        • Lab : Managing Search Relevance in SharePoint Server 2013
        • Planning and Configuring Enterprise Content Management
        • Lab : Configuring eDiscovery in SharePoint Server 2013
        • Lab : Configuring Records Management in SharePoint Server 2013
        • Planning and Configuring Web Content Management
        • Lab : Configuring Managed Navigation and Catalog Sites
        • Lab : Configuring Device Channels
        • Managing Solutions in SharePoint Server 2013
        • Lab : Managing Solutions
        • Managing Apps for SharePoint Server 2013
        • Lab : Configuring and Managing SharePoint Apps
        • Developing a Governance Plan
        • Lab : Developing a Plan for Governance
        • Lab : Managing Site Creation and Deletion
        • Upgrading and Migrating to SharePoint Server 2013
        • Lab : Performing a Database-Attach Upgrade
        • Lab : Managing Site Collection Upgrades

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        Train the Trainer: Delivering a Great Training Session

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        COURSE OUTLINE     [Duration: one day]

        • Introduction and Course Overview
        • Setting the Climate
        • Team Teaching
        • Developing Participation in Training
        • Managing Questions and Answers
        • Visual Aids
        • Supporting Materials
        • Games: Adding Fun and Humour
        • Difficult Situations: An Overview
        • Managing Conflict in Training
        • Managing Difficult Situations
        • Dealing with Difficult Trainees
        • Are You Ready For Anything ?
        • Your Personal Action Plan

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        Train the Trainer: Being an Effective Trainer

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        COURSE OUTLINE     [Duration: one day]

        • Introduction and Course Overview
        • The Basics of Being an Effective Trainer
        • Case Study: Terry's Terrible Day
        • Types of Trainers
        • Trainer Style: Being Normal
        • Communication Skills for Training
        • Questioning Skills for Trainers
        • Listening Skills for Trainers
        • Presentation Skills in Training
        • Your Personal Action Plan

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        20341: Core Solutions of Microsoft Exchange Server 2013

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        COURSE OUTLINE     [Duration: five days]

        • Deploying and Managing Exchange Server 2013
        • Lab : Deploying and Managing Exchange Server 2013
        • Planning and Configuring Mailbox Servers
        • Lab : Configuring Mailbox Servers
        • Managing Recipient Objects
        • Lab : Managing Exchange Recipient Objects
        • Planning and Deploying Client Access Servers
        • Lab : Deploying and Configuring Client Access Server Role
        • Planning and Configuring Messaging Client Connectivity
        • Lab : Planning and Configuring Messaging Client Connectivity
        • Planning and Configuring Message Transport
        • Lab : Planning and Configuring Message Transport
        • Planning and Implementing High Availability
        • Lab : Implementing High Availability
        • Planning and Implementing Disaster Recovery
        • Lab : Implementing Disaster Recovery for Exchange Server 2013
        • Planning and Configuring Message Security Options
        • Lab : Planning and Configuring Message Security
        • Planning and Configuring Administrative Security and Auditing
        • Lab : Configuring Administrative Security and Auditing
        • Monitoring and Troubleshooting Exchange Server 2013
        • Lab : Monitoring and Troubleshooting Exchange Server 2013

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        20342: Advanced Solutions of Microsoft Exchange Server 2013

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        COURSE OUTLINE     [Duration: five days]

        • Designing and Implementing Site Resilience
        • Lab : Designing and Implementing Site Resiliency
        • Planning Virtualization for Microsoft Exchange Server 2013
        • Lab : Planning the Virtualization of Exchange Server Roles
        • Overview of Exchange Server 2013 Unified Messaging.
        • Lab : Unified Messaging Overview
        • Designing and Implementing Exchange Server 2013 Unified Messaging.
        • Lab : Designing and Implementing Exchange Server 2013 Unified Messaging
        • Designing and Implementing Message Transport Security
        • Lab : Designing and Implementing Message Transport Security
        • Designing and Implementing Message Retention
        • Lab : Designing and Implementing Message Retention
        • Designing and Implementing Messaging Compliance
        • Lab : Designing and Implementing Messaging Compliance
        • Designing and Implementing Administrative Security and Auditing
        • Lab : Designing and Implementing Administrative Security and Auditing
        • Managing Exchange Server 2013 with Exchange Management Shell
        • Lab : Managing Microsoft Exchange Server 2013 by Using Exchange Management Shell
        • Designing and Implementing Integration with Microsoft Exchange Online
        • Lab : Designing Integration with Exchange Online
        • Designing and Implementing Messaging Coexistence
        • Lab : Implementing Messaging Coexistence
        • Designing and Implementing Exchange Server Upgrades
        • Lab : Upgrading from Exchange Server 2010 to Exchange Server 2013

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        20410: Installing and Configuring Windows Server 2012

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        COURSE OUTLINE     [Duration: five days]

        • Deploying and Managing Windows Server 2012
        • Lab : Deploying and Managing Windows Server 2012
        • Introduction to Active Directory Domain Services
        • Lab : Installing Domain Controllers
        • Managing Active Directory Domain Services Objects
        • Lab : Managing Active Directory Domain Services Objects
        • Automating Active Directory Domain Services Administration
        • Lab : Automating AD DS Administration by Using Windows PowerShell
        • Implementing IPv4
        • Lab : Implementing IPv4
        • Implementing DHCP
        • Lab : Implementing DHCP
        • Implementing DNS
        • Lab : Implementing DNS
        • Implementing IPv6
        • Lab : Implementing IPv6
        • Implementing Local Storage
        • Lab : Implementing Local Storage
        • Implementing File and Print Services
        • Lab : Implementing File and Print Services
        • Implementing Group Policy
        • Lab : Implementing Group Policy
        • Securing Windows Servers Using Group Policy Objects, AppLocker & Windows Firewall.Lessons
        • Lab : Lab A: Increasing Security for Server Resources
        • Lab : Lab B: Configuring AppLocker and Windows Firewall
        • Implementing Server Virtualization with Hyper-V
        • Lab : Implementing Server Virtualization with Hyper-V

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        20411: Administering Windows Server 2012

        Logo for Business Training Courses : 20411: Administering Windows Server 2012
        COURSE OUTLINE     [Duration: five days]

        • Implementing a Group Policy Infrastructure
        • Managing User Desktops with Group Policy
        • Managing User and Service Accounts
        • Maintaining Active Directory Domain Services
        • Configuring and Troubleshooting DNS
        • Configuring and Troubleshooting Remote Access
        • Installing, Configuring, and Troubleshooting the Network Policy Server Role
        • Implementing Network Access Protection
        • Optimizing File Services
        • Configuring Encryption and Advanced Auditing
        • Deploying and Maintaining Server Images
        • Implementing Update Management
        • Monitoring Windows Server 2012

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        20412: Configuring Advanced Windows Server 2012 Services

        Logo for Business Training Courses : 20412: Configure Advanced Win Server 2012 Services
        COURSE OUTLINE     [Duration: five days]

        • Implementing Advanced Network Services
        • Lab : Implementing Advanced Network Services
        • Implementing Advanced File Services
        • Lab : Implementing Advanced File Services
        • Implementing Dynamic Access Control
        • Lab : Implementing Dynamic Access Control
        • Implementing Network Load Balancing
        • Lab : Implementing Network Load Balancing
        • Implementing Failover Clustering
        • Lab : Implementing Failover Clustering
        • Implementing Failover Clustering with Hyper-V
        • Lab : Implementing Failover Clustering with Hyper-V
        • Implementing Disaster Recovery
        • Lab : Implementing Windows Server Backup and Restore
        • Implementing Distributed AD DS Deployments
        • Lab : Implementing Complex AD DS Deployments
        • Implementing AD DS Sites and Replication
        • Lab : Implementing AD DS Sites and Replication
        • Implementing AD CS
        • Lab : Implementing Active Directory Certificate Services
        • Implementing AD RMS
        • Lab : Configuring AD RMS
        • Implementing AD FS
        • Lab : Implementing AD FS

        Click for FULL COURSE DETAILS

        20413: Designing and Implementing a Server Infrastructure

        Logo for Business Training Courses : 20413: Design & Implement Server Infrastructure
        COURSE OUTLINE     [Duration: five days]

        • Planning Server Upgrade and Migration
        • Lab : Planning a Server Upgrade and Migration
        • Planning and Implementing a Server Deployment Strategy
        • Lab : Planning and Implementing a Server Deployment Infrastructure
        • Planning and Deploying Servers Using Virtual Machine Manager
        • Lab : Planning and Deploying Virtual Machines by Using Virtual Machine Manager
        • Lab : Designing and Maintaining an IP Configuration and IP Address Management Solution
        • Designing and Implementing Name Resolution
        • Designing and Implementing an Active Directory Domain Services Forest and Domain Infrastructure
        • Lab : Designing and Implementing an Active Directory Domain Services Forest Infrastructure
        • Lab : Designing and Implementing an Active Directory Domain Infrastructure
        • Designing and Implementing an AD DS Organizational Unit Infrastructure
        • Lab : Designing and Implementing an Active Directory OU Infrastructure and Delegation Model
        • Designing and Implementing a Group Policy Object Strategy
        • Lab : Designing and Implementing a Group Policy Object Strategy
        • Designing and Implementing an AD DS Physical Topology
        • Lab : Designing and Implementing an Active Directory Domain Services Physical Topology
        • Planning and Implementing Storage and File Services
        • Lab : Planning and Implementing Storage
        • Designing and Implementing Network Protection
        • Lab : Designing and Implementing Network Protection
        • Designing and Implementing Remote Access Services
        • Lab : Designing and Implementing Network Access Services

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        20414: Implementing an Advanced Server Infrastructure

        Logo for Business Training Courses : 20414: Implement Advanced Server Infrastructure
        COURSE OUTLINE     [Duration: five days]

        • Overview of Management in an Enterprise Data Center
        • Lab : Considerations for Implementing an Enterprise Data Center
        • Planning and Implementing a Server Virtualization Strategy
        • Lab : Planning and Implementing a Server Virtualization Strategy
        • Planning and Implementing Networks and Storage for Virtualization
        • Lab : Planning and Implementing Virtual Networks and Storage
        • Planning and Deploying Virtual Machines
        • Lab : Planning and Implementing a Virtual Machine Deployment and Management Strategy
        • Planning and Implementing a Virtualization Administration Solution
        • Lab : Planning and Implementing an Administration Solution for Virtualization
        • Planning and Implementing a Server Monitoring Strategy
        • Lab : Implementing a Server Monitoring Strategy
        • Planning and Implementing High Availability for File Services and Applications
        • Lab : Planning and Implementing High Availability for File Services and Applications
        • Planning and Implementing a High Availability Infrastructure Using Failover Clustering
        • Lab : Planning and Implementing a Highly Available Infrastructure Using Failover Clustering
        • Planning and Implementing a Business Continuity Strategy
        • Lab : Implementing a Virtual Machine Backup Strategy with DPM
        • Planning and Implementing an Public Key Infrastructure
        • Lab : Planning and Implementing an Active Directory Certificate Services Infrastructure
        • Planning and Implementing an Identity Federation Infrastructure
        • Lab : Planning and Implementing an AD FS Infrastructure
        • Planning and Implementing Data Access for Users and Devices
        • Lab : Implementing DAC and Access Denied Assistance
        • Lab : Implementing Work Folders
        • Planning and Implementing an Information Rights Management Infrastructure
        • Lab : Planning and Implementing an AD RMS Infrastructure

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        20415: Implementing a Desktop Infrastructure

        Logo for Business Training Courses : 20415: Implementing a Desktop Infrastructure
        COURSE OUTLINE     [Duration: five days]

        • Assessing and Determining Desktop Deployment Options
        • Lab : Assessing and Determining Desktop Deployment Options
        • Planning An Image Management Strategy
        • Lab : Planning an Image Management Strategy
        • Implementing Desktop Security
        • Lab : Configuring Desktop Security
        • Lab : Configuring File Encryption by Using EFS
        • Capturing and Managing a Desktop Operating System Image
        • Lab : Preparing the Imaging and the Windows PE Environment
        • Lab : Building a Reference Image by Using Windows SIM and Sysprep
        • Lab : Capturing and Servicing a Reference Image
        • Lab : Configuring and Managing Windows DS
        • Planning and Implementing User State Migration
        • Lab : Planning and Implementing User State Migration
        • Lab : Migrating User State by Using Hard-Link Migration
        • Planning and Deploying Desktops Using the Microsoft Deployment Toolkit
        • Lab : Planning and Deploying Desktops by Using MDT
        • Planning and Deploying Desktops by Using System Center 2012 Configuration Manager
        • Lab : Preparing the Environment for Operating System Deployment
        • Lab : Performing a Zero-Touch Installation by Using MDT and Configuration Manager
        • Planning and Implementing a Remote Desktop Services Infrastructure
        • Lab : Planning and Implementing a Remote Desktop Services Infrastructure
        • Managing User State Virtualization For Enterprise Desktops
        • Lab : Managing User State Virtualization for Enterprise Desktops
        • Planning and Implementing an Updates Infrastructure to Support Enterprise Desktops
        • Lab : Planning and Implementing an Updates Infrastructure to Support Enterprise Desktops
        • Protecting Enterprise Desktops from Malware and Data Loss
        • Lab : Implementing Client Endpoint Protection
        • Lab : Configuring Data Protection for Client Computer Data
        • Monitoring the Performance and Health of the Desktop Infrastructure
        • Lab : Monitoring the Performance and Health of the Desktop Infrastructure

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        20416: Implementing Desktop Application Environments

        Logo for Business Training Courses : 20416: Implementing Desktop App Environments
        COURSE OUTLINE     [Duration: five days]

        • Designing an Application Distribution Strategy
        • Diagnosing and Remediating Application Compatibility
        • Deploying Applications by Using Group Policy and Windows Intune
        • Deploying Applications by Using System Center Configuration Manager
        • Configuring Self-Service Application Deployment
        • Designing and Implementing Presentation Virtualization Infrastructure
        • Preparing, Configuring and Deploying Presentation Virtualization Applications
        • Designing and Deploying an Application Virtualization Environment
        • Preparing, Sequencing, and Deploying Virtual Applications
        • Planning and Implementing Application Updates and Security
        • Planning and Implementing Application Upgrade and Supersedence
        • Monitoring Application Deployment, Utilization, and Performance

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        20417: Upgrading Your Skills to MCSA Windows Server 2012

        Logo for Business Training Courses : 20417: Upgrade Skills to MCSA Win Server 2012
        COURSE OUTLINE     [Duration: five days]

        • Installing and Configuring Servers Based on Windows Server 2012
        • Lab : Installing and Configuring Servers Based on Windows Server 2012
        • Monitoring and Maintaining Windows Server 2012
        • Lab : Monitoring and Maintaining Windows Server 2012
        • Managing Windows Server 2012 by Using Windows PowerShell 3.0
        • Lab : Managing Servers Running Windows Server 2012 by Using Windows PowerShell 3.0
        • Managing Storage for Windows Server 2012
        • Lab : Managing Storage for Servers Based on Windows Server 2012
        • Lab : Implementing BranchCache
        • Implementing Network Services
        • Lab : Implementing Network Services
        • Implementing DirectAccess
        • Lab : Implementing DirectAccess
        • Implementing Failover Clustering
        • Lab : Implementing Failover Clustering
        • Implementing Hyper-V
        • Lab : Implementing Server Virtualization with Hyper-V
        • Implementing Failover Clustering with Hyper-V
        • Lab : Implementing Failover Clustering with Hyper-V
        • Implementing Dynamic Access Control
        • Lab : Implementing Dynamic Access Control
        • Implementing Active Directory Domain Services
        • Lab : Implementing AD DS
        • Implementing Active Directory Federation Services
        • Lab : Implementing AD FS

        Click for FULL COURSE DETAILS

        Project Management Fast Track

        Logo for Business Training Courses : Project Management Fast Track
        COURSE OUTLINE     [Duration: one day]

        • Course Overview and Learning Objectives
        • Introduction to Project Management
        • Phase 1: Project Initiation
        • Phase 2: Project Planning
        • Project Scheduling Tools
        • Phase 3: Project Execution
        • Phase 4: Project Performance Monitoring
        • Phase 5: Project Closure
        • Project Management Exercise
        • Your Personal Action Plan

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        Project Management Intro: Setting Up for Success

        Logo for Business Training Courses : Project Management Intro: Setting Up
        COURSE OUTLINE     [Duration: one day]

        • Course Overview and Learning Objectives
        • Defining Projects and Project Management
        • The Role of a Project Manager
        • Eight Aspects of a Project
        • How Can Projects Help Me?
        • A Project's Life Cycle
        • Selling a Project
        • Creating a Vision
        • Project Goals
        • Using a Target Chart
        • Preparing Your Project
        • Laying out the Project
        • Your Personal Action Plan

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        Project Management: Tools for Effective Execution

        Logo for Business Training Courses : Project Management Tools
        COURSE OUTLINE     [Duration: one day]

        • Course Overview and Learning Objectives
        • What Really needs to be Done?
        • The Work Breakdown Structure
        • Scheduling and Planning
        • Budgeting
        • Project Risks
        • Preparing the Final Plan
        • Making it Fit
        • The Execution Phase
        • Controlling Changes
        • Closing out a Project
        • Your Personal Action Plan

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        Project Management: Managing Productive Teams

        Logo for Business Training Courses : Project Management Team Management
        COURSE OUTLINE     [Duration: one day]

        • Course Overview and Learning Objectives
        • Choosing the Project Team
        • Building a Winning Team
        • Team Meetings
        • Nine Easy Ways to Reward Your Team
        • Developing a Communication Plan
        • Communicating with Sponsors and Executives
        • Dealing with Problem Team Members

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        20461: Querying Microsoft SQL Server 2014

        Logo for Business Training Courses : 20461: Querying Microsoft SQL Server 2014
        COURSE OUTLINE     [Duration: five days]

        • Introduction to Microsoft SQL Server 2014
        • Lab : Working with SQL Server 2014 Tools
        • Introduction to T-SQL Querying
        • Lab : Introduction to Transact-SQL Querying
        • Writing SELECT Queries
        • Lab : Writing Basic SELECT Statements
        • Querying Multiple Tables
        • Lab : Querying Multiple Tables
        • Sorting and Filtering Data
        • Lab : Sorting and Filtering Data
        • Working with SQL Server 2014 Data Types
        • Lab : Working with SQL Server 2014 Data Types
        • Using DML to Modify Data
        • Lab : Using DML to Modify Data
        • Using Built-In Functions
        • Lab : Using Built-In Functions
        • Grouping and Aggregating Data
        • Lab : Grouping and Aggregating Data
        • Using Subqueries
        • Lab : Using Subqueries
        • Using Table Expressions
        • Lab : Using Table Expressions
        • Using Set Operators
        • Lab : Using Set Operators
        • Using Window Ranking, Offset, and Aggregate Functions
        • Lab : Using Window Ranking, Offset and Aggregate Functions
        • Pivoting and Grouping Sets
        • Lab : Pivoting and Grouping Sets
        • Executing Stored Procedures
        • Lab : Executing Stored Procedures
        • Programming with T-SQL
        • Lab : Programming with T-SQL
        • Implementing Error Handling
        • Lab : Implementing Error Handling
        • Implementing Transactions
        • Lab : Implementing Transactions

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        20462: Administering Microsoft SQL Server 2014 Databases

        Logo for Business Training Courses : 20462: Administering MS SQL Server Databases
        COURSE OUTLINE     [Duration: five days]

        • Installing SQL Server 2014
        • Lab : Installing SQL Server 2014
        • Working with Databases
        • Lab : Creating and Configuring Databases
        • SQL Server 2014 Recovery Models
        • Lab : Understanding SQL Server Recovery Models
        • Backup of SQL Server 2014 Databases
        • Lab : Backing Up SQL Server Databases
        • Restoring SQL Server 2014 Databases
        • Lab : Restoring SQL Server Databases
        • Importing and Exporting Data
        • Lab : Importing and Exporting Data
        • Authenticating and Authorizing Users
        • Lab : Authenticating Users
        • Assigning Server and Database Roles
        • Lab : Assigning Server and Database Roles
        • Authorizing Users to Access Resources
        • Lab : Authorizing Users to Access Resources
        • Protecting Data by Using Encryption and Auditing
        • Lab : Using Auditing and Encryption
        • Automating SQL Server 2014 Management
        • Lab : Automating SQL Server Management
        • Configuring Security for SQL Server Agent
        • Lab : Configuring Security for SQL Server Agent
        • Monitoring SQL Server 2014 by Using Alerts and Notifications
        • Lab : Monitoring SQL Server by Using Alerts and Notifications
        • Performing Ongoing Database Maintenance
        • Lab : Performing Ongoing Database Maintenance
        • Tracing Access to SQL Server 2014
        • Lab : Tracing Access to SQL Server
        • Monitoring SQL Server 2014
        • Lab : Monitoring SQL Server

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        20463: Implementing a Data Warehouse with Microsoft SQL Server 2014

        Logo for Business Training Courses : 20463: Implement a Data Warehouse with SQL Server
        COURSE OUTLINE     [Duration: five days]

        • Introduction to Data Warehousing
        • Lab : Exploring a Data Warehousing Solution
        • Planning Data Warehouse Infrastructure
        • Lab : Planning Data Warehouse Infrastructure
        • Designing and Implementing a Data Warehouse
        • Lab : Implementing a Data Warehouse
        • Creating an ETL Solution with SSIS
        • Lab : Implementing Data Flow in an SSIS Package
        • Implementing Control Flow in an SSIS Package
        • Lab : Implementing Control Flow in an SSIS Package
        • Lab : Using Transactions and Checkpoints
        • Debugging and Troubleshooting SSIS Packages
        • Lab : Debugging and Troubleshooting an SSIS Package
        • Implementing a Data Extraction Solution
        • Lab : Extracting Modified Data
        • Loading Data into a Data Warehouse
        • Lab : Loading a Data Warehouse
        • Enforcing Data Quality
        • Lab : Cleansing Data
        • Master Data Services
        • Lab : Implementing Master Data Services
        • Extending SQL Server Integration Services
        • Lab : Using Custom Scripts
        • Deploying and Configuring SSIS Packages
        • Lab : Deploying and Configuring SSIS Packages
        • Consuming Data in a Data Warehouse
        • Lab : Using a Data Warehouse

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        20464: Developing Microsoft SQL Server 2014 Databases

        Logo for Business Training Courses : 20464: Developing MS SQL Server 2014 Databases
        COURSE OUTLINE     [Duration: five days]

        • Introduction to Database Development
        • Lab : Introduction to Database Development
        • Designing and Implementing Tables
        • Lab : Designing and Implementing Tables
        • Ensuring Data Integrity through Constraints
        • Lab : Ensuring Data Integrity through Constraints
        • Introduction to Indexing
        • Lab : Creating Indexes
        • Advanced Indexing
        • Lab : Planning for SQL Server 2014 Indexing
        • Columnstore Indexes
        • Lab : Using In-Memory Database Capabilities
        • Designing and Implementing Views
        • Lab : Designing and Implementing Views
        • Designing and Implementing Stored Procedures
        • Lab : Designing and Implementing Stored Procedures
        • Designing and Implementing User-Defined Functions
        • Lab : Designing and Implementing User-Defined Functions
        • Responding to Data Manipulation via Triggers
        • Lab : Responding to Data Manipulation via Triggers
        • Using In-Memory Tables
        • Lab : Using In-Memory Database Capabilities
        • Implementing Managed Code in SQL Server
        • Lab : Implementing Managed Code in SQL Server
        • Storing and Querying XML Data in SQL Server
        • Lab : Storing and Querying XML Data in SQL Server
        • Working with SQL Server Spatial Data
        • Lab : Working with SQL Server Spatial Data

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        20465: Designing a Data Solution with Microsoft SQL Server 2014

        Logo for Business Training Courses : 20465: Designing a Data Solution - SQL Server 2014
        COURSE OUTLINE     [Duration: five days]

        • Introduction to Enterprise Data Architecture
        • Lab : Assessing an Existing Enterprise Data Infrastructure
        • Multi-Server Configuration Management
        • Lab : Planning and Implementing Policy-Based Management
        • Consolidating Database Workloads with SQL Server 2014
        • Lab : SQL Server Consolidation
        • Introduction to Cloud Data Solutions
        • Lab : Preparing a SQL Server Installation in a Virtual Machine Template
        • Introduction to Windows Azure
        • Lab : Using Windows Azure
        • Windows Azure SQL Database
        • Lab : Using Windows Azure SQL Database
        • SQL Server in Windows Azure Virtual Machines
        • Lab : Using Windows Azure Virtual Machines
        • Introduction to High Availability in SQL Server 2014
        • Lab : Using Log Shipping
        • Clustering with Windows Server and SQL Server 2014
        • Lab : Implementing an AlwaysOn Failover Cluster Instance
        • AlwaysOn Availability Groups
        • Lab : Implementing and Testing an AlwaysOn Availability Group
        • Planning High Availability and Disaster Recovery
        • Lab : Planning High Availability and Disaster Recovery
        • Replicating Data
        • Lab : Planning and Implementing Replication

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        20466: Implementing Data Models and Reports with Microsoft SQL Server 2014

        Logo for Business Training Courses : 20466: Implement Data Models with SQL Server 2014
        COURSE OUTLINE     [Duration: five days]

        • Introduction to Business Intelligence and Data Modeling
        • Lab : Exploring a BI Solution
        • Creating Multidimensional Databases
        • Lab : Creating a Multidimensional Database
        • Working with Cubes and Dimensions
        • Lab : Defining Dimensions
        • Working with Measures and Measure Groups
        • Lab : Configuring Measures and Measure Groups
        • Introduction to MDX
        • Lab : Using MDX
        • Enhancing a Cube
        • Lab : Customizing a Cube
        • Implementing an Analysis Services Tabular Data Model
        • Lab : Implementing an Analysis Services Tabular Data Model
        • Introduction to DAX
        • Lab : Using DAX to Enhance a Tabular Data Model
        • Implementing Reports with SQL Server Reporting Services
        • Lab : Creating a Report with Report Designer
        • Enhancing Reports with SQL Server Reporting Services
        • Lab : Enhancing a Report
        • Managing Report Execution and Delivery
        • Lab : Configuring Report Execution and Delivery
        • Delivering BI with SharePoint PerformancePoint Services
        • Lab : Implementing a SharePoint Server BI Solution
        • Performing Predictive Analysis with Data Mining
        • Lab : Using Data Mining to Support a Marketing Campaign

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        20467: Designing Business Intelligence Solutions with Microsoft SQL Server 2014

        Logo for Business Training Courses : 20467: Business Intelligence (BI): SQL Server 2014
        COURSE OUTLINE     [Duration: four days]

        • Introduction to Self-Service Business Intelligence
        • Lab : Exploring an Enterprise BI Solution
        • Self-Service Reporting
        • Lab : Implementing Self-Service Reporting
        • Self-Service Data Modeling with PowerPivot
        • Lab : Self-Service Data Modeling with PowerPivot
        • Importing Data with Power Query
        • Lab : Using Power Query
        • Visualizing Data with Power View in Microsoft Excel
        • Lab : Visualizing Data with Power View
        • Visualizing Geographic Data with Power Map
        • Lab : Visualizing Geographic Data with Power Map
        • Collaborative BI with Microsoft SharePoint Server
        • Lab : Using SharePoint Server for BI Collaboration
        • The Windows Azure Marketplace Data Market
        • Lab : Using the Windows Azure Marketplace
        • Cloud Collaboration with Power BI for Microsoft Office 365
        • Lab : Using Power BI
        • Introduction to Big Data and Windows Azure HDInsight
        • Lab : Using Windows Azure HDInsight
        • Processing Big Data with Pig and Hive
        • Lab : Processing Big Data with Pig and Hive
        • Implementing Big Data Processing Solutions with Windows Azure HDInsight
        • Lab : Creating a Big Data Solution

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        Finance for Non-Finance Managers

        Logo for Business Training Courses : Finance for Non-Finance Managers
        COURSE OUTLINE     [Duration: one day]

        • Introduction and Course Overview
        • Your Role in Your Company Finances
        • What is Finance?
        • Getting to Know the Players
        • Record Keeping Terminology
        • The Balance Sheet
        • Profit and Loss (Income) Statement
        • Cash Flow Statement
        • Analysing Financial Statements
        • Budget Basics
        • The Human Aspect
        • Finance Jeopardy
        • Workshop Wrap-Up

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        20687: Configuring Windows 8.1

        Logo for Business Training Courses : 20687: Configuring Windows 8.1
        COURSE OUTLINE     [Duration: five days]

        • Windows 8.1 in an Enterprise Network Environment
        • Installing and Deploying Windows 8.1
        • Lab : Installing Windows 8.1
        • Lab : Customizing and Capturing a Windows 8.1 Image
        • Lab : Deploying a Windows 8.1 Image
        • Managing Profiles and User State in Windows 8.1
        • Lab : Configuring Profiles and User State Virtualization
        • Lab : Migrating User State by Using USMT
        • Tools Used for Configuring and Managing Windows 8.1
        • Lab : Using Management Tools to Configure Windows 8.1 Settings
        • Managing Disks and Device Drivers
        • Lab : Managing Disks
        • Lab : Configuring Device Drivers
        • Configuring Network Connectivity
        • Lab : Configuring a Network Connection
        • Lab : Resolving Network Connectivity Issues
        • Configuring Resource Access for Domain-Joined and Non-Domain Joined Devices
        • Lab : Configuring Resource Access for Non-Domain Joined Devices
        • Implementing Network Security
        • Lab : Configuring Inbound and Outbound Firewall Rules
        • Lab : Configuring IPsec Rules
        • Lab : Configuring Malware Protection
        • Configuring File, Folder, and Printer Access
        • Lab : Configuring File Access
        • Lab : Configuring Printers
        • Securing Windows 8.1 Devices
        • Lab : Implementing Local Group Policy Objects
        • Lab : Securing Data Using BitLocker
        • Lab : Configuring User Account Control
        • Configuring Applications for Windows 8.1
        • Lab : Configuring Internet Explorer Security
        • Lab : Configuring AppLocker
        • Optimizing and Maintaining Windows 8.1 Computers
        • Lab : Optimizing Windows 8.1 Performance
        • Lab : Maintaining Windows Updates
        • Configuring Mobile Computing and Remote Access
        • Lab : Configuring a Power Plan
        • Lab : Implementing DirectAccess
        • Lab : Implementing Remote Desktop
        • Recovering Windows 8.1
        • Lab : Recovering Windows 8.1
        • Configuring Client Hyper-V
        • Lab : Configuring Client Hyper-V

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        20688: Supporting Windows 8.1

        Logo for Business Training Courses : 20688: Supporting Windows 8.1
        COURSE OUTLINE     [Duration: five days]

        • Implementing a Troubleshooting Methodology
        • Lab : Troubleshooting Windows 8.1
        • Troubleshooting Startup Issues
        • Lab : Troubleshooting Startup Issues
        • Lab : Recovering BitLocker-Encrypted Drives
        • Troubleshooting Hardware and Device Drivers
        • Lab : Troubleshooting Hardware and Device Drivers
        • Troubleshooting Remote Computers
        • Lab : Troubleshooting Remote Computers
        • Resolving Network Connectivity Issues
        • Lab : Resolving Network Connectivity Issues
        • Troubleshooting Group Policy
        • Lab : Troubleshooting Group Policy
        • Troubleshooting User Settings
        • Lab : Troubleshooting Sign-in Problems
        • Lab : Troubleshooting the Application of User Settings
        • Configuring and Troubleshooting Remote Connectivity
        • Lab : Configuring Network Access Protection Client Settings
        • Lab : Configuring and Testing DirectAccess
        • Troubleshooting Resource Access within a Domain
        • Lab : Troubleshooting Resource Access within a Domain
        • Configuring and Troubleshooting Resource Access for Clients That Are Not Domain Members
        • Lab : Configuring and Troubleshooting Resource Access for Clients That Are Not Domain Members
        • Troubleshooting Applications
        • Lab : Troubleshooting Desktop Apps
        • Lab : Troubleshooting Windows Internet Explorer
        • Maintaining Windows 8.1
        • Lab : Maintaining Windows 8.1
        • Recovering Windows 8.1
        • Lab : Troubleshooting a Windows 8.1 Computer (1)
        • Lab : Troubleshooting a Windows 8.1 Computer (2)

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        20695: Deploying Windows Devices and Enterprise Apps

        Logo for Business Training Courses : 20695: Deploying Windows Devices & Apps
        COURSE OUTLINE     [Duration: five days]

        • Assessing the Network Environment for Supporting Operating System and Application Deployment
        • Lab : Assessing the Network Environment for Supporting Operating System and Application Deployment
        • Determining Operating System Deployment Strategies
        • Lab : Determining Operating System Deployment Strategies
        • Assessing Application Compatibility
        • Lab : Assessing Application Compatibility
        • Planning and Implementing User State Migration
        • Lab : Planning and Implementing User State Migration
        • Determining an Image Management Strategy
        • Lab : Determining an Image Management Strategy
        • Preparing For Deployments Using Windows ADK
        • Lab : Preparing the Imaging and Windows PE Environment
        • Lab : Building a Reference Image by Using Windows SIM and Sysprep
        • Lab : Capturing and Servicing a Reference Image
        • Supporting PXE-Initiated and Multicast Operating System Deployments
        • Lab : Configuring Windows DS to Support PXE and Multicast Operating System Deployments
        • Implementing Operating System Deployment by Using the Microsoft Deployment Toolkit
        • Lab : Operating System Deployment using the Microsoft Deployment Toolkit
        • Implementing Operating System Deployment by Using System Center 2012 R2 Configuration Manager
        • Lab : Preparing the Site for Operating System Deployment
        • Lab : Deploying Operating System Images for Bare-Metal Installations
        • Integrating MDT and Configuration Manager for Operating System Deployment
        • Lab : Integrating MDT and Configuration Manager for Operating System Deployment
        • Activating Clients and Managing Additional Configuration Settings
        • Lab : Configuring Additional Settings for Computer Clients
        • Deploying Office 2013
        • Lab : Deploying Microsoft Office 2013 Using the Office Customization Tool

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        20696: Managing Enterprise Devices and Apps using System Center Config Manager

        Logo for Business Training Courses : 20696: Managing Enterprise Devices & Apps
        COURSE OUTLINE     [Duration: five days]

        • Managing Desktops and Devices in the Enterprise
        • Lab : Performing Administrative Tasks by Using the Configuration Manager Tools
        • Lab : Creating Queries and Configuring Reporting Services
        • Preparing the Infrastructure to Support Desktop and Device Management
        • Lab : Configuring Boundaries and Resource Discovery
        • Lab : Configuring User and Device Collections
        • Lab : Configuring Role-Based Administration
        • Deploying and Managing the Configuration Manager Client
        • Lab : Deploying the Configuration Manager Client Software
        • Lab : Managing Client Settings
        • Managing Inventory for PCs and Applications
        • Lab : Configuring and Managing Inventory Collection
        • Lab : Configuring Software Metering
        • Lab : Configuring and Managing Asset Intelligence
        • Distributing and Managing Content Used for Deployments
        • Lab : Distributing and Managing Content for Deployments
        • Deploying and Managing Applications
        • Lab : Creating and Deploying Applications
        • Lab : Managing Application Supersedence and Removal
        • Lab : Deploying Windows Store Apps by Using System Center 2012 R2 Configuration Manager
        • Lab : Deploying Virtual Applications by Using Configuration Manager
        • Managing Mobile Devices by Integrating Windows Intune with Configuration Manager
        • Maintaining Software Updates for Managed PCs
        • Lab : Configuring the Site for Software Updates
        • Lab : Deploying and Managing Software Updates
        • Implementing Endpoint Protection for Managed PCs
        • Lab : Implementing Endpoint Protection
        • Managing Compliance and Secure Data Access
        • Lab : Managing Compliance Settings
        • Managing Client Status, Power Management, and Remote Administration
        • Lab : Configuring and Monitoring Client Status
        • Lab : Configuring Power Management Settings
        • Lab : Configuring Remote Tools
        • Maintaining Configuration Manager Sites And Site Systems
        • Lab : Maintaining System Center 2012 R2 Configuration Manager

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        Emergency First Aid At Work 1 day

        Logo for Business Training Courses : Emergency First Aid At Work
        COURSE OUTLINE     [Duration: one day]

        • Emergency First Aid

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        Querying SQL Databases using T-SQL

        Logo for Business Training Courses : QATSQL : Querying SQL Databases using T-SQL
        COURSE OUTLINE     [Duration: two days]

          Click for FULL COURSE DETAILS

          First Aid at Work 3 days

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          COURSE OUTLINE     [Duration: three days]

          • Introduction and Primary Care
          • Secondary Care - Injury
          • Secondary Care - Illness

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          First Aid at Work Re-qualification 2 days

          Logo for Business Training Courses : First Aid at Work Re-qualification
          COURSE OUTLINE     [Duration: two days]

          • Introduction and Primary Care
          • Secondary Care - Injury
          • Secondary Care - Illness

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          50027: Querying and Processing SQL Server Data Using Microsoft SQL Server

          Logo for Business Training Courses : 50027: SQL Server: Querying & Processing Data
          COURSE OUTLINE     [Duration: two days]

          • Module 1: Quick Intro to SQL Query Basics
          • Module 2: Working with Views
          • Module 3: Advanced SQL Query Tactics
          • Module 4: Data Manipulation Statements
          • Module 5: Working with Procedures
          • Module 6: Task-Oriented Queries

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          50331: Windows 7, Enterprise Desktop Support Technician

          Logo for Business Training Courses : 50331: Windows 7: Enterprise Desktop Support
          COURSE OUTLINE     [Duration: five days]

          • Module 1: Identify and Resolve New Software Installation Issues
          • Lab : Identify and Resolve New Software Installation Issues
          • Module 2: Resolve Software Configuration Issues
          • Lab : Resolve Software Configuration Issues
          • Module 3: Resolve Software Failure
          • Lab : Resolve Software Failure
          • Module 4: Identify and Resolve Logon Issues
          • Lab : Identify and Resolve Logon Issues
          • Module 5: Identify and Resolve Network Connectivity Issues
          • Lab : Identify and Resolve Network Connectivity Issues
          • Module 6: Identify and Resolve Name Resolution Issues
          • Lab : Identify and Resolve Name Resolution Issues
          • Module 7: Identify and Resolve Network Printer Issues
          • Lab : Identify and Resolve Network Printer Issues
          • Module 8: Identify and Resolve Performance Issues
          • Lab : Identify and Resolve Performance Issues
          • Module 9: Identify and Resolve Hardware Failure Issues
          • Lab : Identify and Resolve Hardware Failure Issues
          • Module 10: Identify and Resolve Wireless Connectivity Issues
          • Lab : Identify and Resolve Wireless Connectivity Issues
          • Module 11: Identify and Resolve Remote Access Issues
          • Lab : Identify and Resolve Remote Access Issues
          • Module 12: Manage File Synchronization
          • Lab : Manage File Synchronization
          • Module 13: Identify and Resolve Internet Explorer Security Issues
          • Lab : Identify and Resolve Internet Explorer Security Issues
          • Module 14: Identify and Resolve Firewall Issues
          • Lab : Identify and Resolve Firewall Issues
          • Module 15: Identify and Resolve Issues Due To Malicious Software
          • Lab : Identify and Resolve Issues Due To Malicious Software
          • Module 16: Identify and Resolve Encryption Issues
          • Lab : Identify and Resolve Encryption Issues
          • Module 17: Identify and Resolve Software Update Issues
          • Lab : Identify and Resolve Software Update Issues

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          50401: Designing and Optimising Database Solutions with Microsoft SQL Server 2008

          Logo for Business Training Courses : 50401: SQL Server 2008: Database Solutions
          COURSE OUTLINE     [Duration: five days]

          • Module 1: Designing a Conceptual Database Model
          • Lab : Designing a Conceptual Database Model
          • Module 2: Designing a Logical Database Model
          • Lab : Designing a Logical Database Model
          • Module 3: Designing a Physical Database Model
          • Lab : Designing a Physical Database Model
          • Module 4: Designing Databases for Optimal Performance
          • Lab : Designing Databases for Optimal Performance
          • Module 5: Designing Security for SQL Server 2008
          • Lab : Designing Security for SQL Server 2008
          • Module 6: Designing a Strategy for Database Access
          • Lab : Designing a Strategy for Database Access
          • Module 7: Designing Queries for Optimal Performance
          • Lab : Designing Queries for Optimal Performance
          • Module 8: Designing a Transaction and Concurrency Strategy
          • Lab : Designing a Transaction and Concurrency Strategy
          • Module 9: Designing an XML Strategy
          • Lab : Designing an XML Strategy
          • Module 10: Designing SQL Server 2008 Components
          • Lab : Designing SQL Server 2008 Components

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          Touch Typing Introduction

          Logo for Business Training Courses : Touch Typing Introduction
          COURSE OUTLINE     [Duration: one day]

          • Getting Started With Touch Typing
          • The Home Keys
          • The Upper Row
          • The Bottom Row
          • Characters, Capitals and Numbers
          • Copy Typing Speed Tests
          • Audio Speed Test
          • Your Personal Action Plan

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          Touch Typing Intermediate

          Logo for Business Training Courses : Touch Typing Intermediate
          COURSE OUTLINE     [Duration: one day]

          • Getting Started
          • Warm-Up
          • Speed
          • Errors: Upper Row
          • Errors: Lower Row
          • Errors: Middle Row
          • Using the Shift Key
          • Number Key Practice Exercises
          • Your Personal Action Plan

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          Touch Typing Advanced

          Logo for Business Training Courses : Touch Typing Advanced
          COURSE OUTLINE     [Duration: one day]

          • Your Personal Action Plan
          • Getting Started
          • Speed Testing
          • Speed Practice 1
          • Alphabetical Accuracy Practice
          • Speed Practice 2
          • Common Key Combinations
          • Speed Practice 3
          • Speed Practice 4

          Click for FULL COURSE DETAILS

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          Sales Skills: Beyond the Basics
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          Basic Principles of Better Negotiation
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          Sales Skills: Success on the Telephone
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          Sales Management Introduction
          Nov 18, 2019
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          Presentation Skills Fast Track
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          Developing Powerful Presentations
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          Delivering Presentations with Confidence
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          Fundamental Skills for the New Supervisor or Team Leader
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          Coaching Skills to Get Results
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          Developing Teams to Work More Effectively
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          Developing a Training Needs Analysis
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          Sales Skills: Effective Field Sales
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          Train the Trainer: Delivering a Great Training Session
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          Train the Trainer: Being an Effective Trainer
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          Project Management Intro: Setting Up For Success
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          Project Management: Tools For Effective Execution
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          Project Management: Managing Productive Teams
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          Finance for Non-Finance Managers
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          London Victoria
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          GENERAL INFORMATION

          What we do, and how we work, to make sure you get the most from the courses you attend
          Blended learning

          FREE Online Revision

          With our latest courses, you get free online revision for 12 months after your class so you can reinforce the knowledge you have gained.
          Access is simple: go to www.activia.co.uk/login/ and log in using your email address. This will give you free access to our e-learning revision modules, which match exactly with what you cover in class.
          We hope you have fun, on the day of the course and with honing your knowledge afterwards!

          Free Tools from Activia

          With Activia, you can check your skill level with our unique, free Test Your Skills tool, which ensures you book on the correct course.   This is invaluable when putting together training programmes or bespoke courses for numbers of delegates.

          You can also build your own course using our great, free Bespoke Course Creator to suit your own or your company project requirements, including just the subjects you want to learn.



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